Bravofly Reviews

★★★☆☆
2.8 / 5
278
47% of users recommend this
? Ask our helpful community of experts about this product or company
Bravofly - Ask a question now

Media Gallery for Bravofly

Bravofly

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“HIDDEN FEES - Avoid Bravofly!”

Written on: 02/04/2015

I booked through the Bravofly a ticket offered at 483 euro, all included. I inserted my credit card numbers and confirmed the payment. And AFTER I PAYED, I received a bill that added up to 539 euro, including 56 euros in administrative fees that were never declared on the website before the payment. And, by the way, the airline price is cheaper than Bravofly price after they include the fees without telling you, so never ever use that site… Read Full Review

Report this review
★☆☆☆☆

“Avoid Bravofly! The worst "service" I ever experienced”

Written on: 18/03/2015

I booked a fullflex ticket through Bravofly and realised that I couldn't travel. In time before the cancellation deadline, I asked if my flight could be changed and I received a mail from them saying that they would like to call me. I provided my phone number but they never called back. I tried to call, entered my credit card details (yes, you have to PAY to call them!!), but the line got cut off after I had entered my details. I received some sms' from them saying that they had sent me the new… Read Full Review

Report this review
★☆☆☆☆

“Incompetent, terrible service”

Written on: 09/02/2015 by aaroncheang (2 reviews written)

I booked flights for my family to travel from Syd to Christchurch in late December 2014. Unfortunately my wife was hospitalised for 2 weeks prior to Christmas as she has incurable, secondary cancers. Despite countless calls and emails with Bravofly during an extremely stressful time, they continually screwed up in many ways when I attempted to amend the flight (e.g. got the wrong Christchurch in the wrong country, got the wrong destination, got the wrong dates). Their 24 hour customer service… Read Full Review

Report this review
★☆☆☆☆

“Dishonest and unfair company - avoid at all costs”

Written on: 19/01/2015 by jamesdigva (1 review written)

can't stress enough how much you need to avoid doing any business with this company. I have booked flights with them for my honeymoon and one of the internal flights across India has had the scheduled flight times changes 3 times. This has gone to the point that they are no longer suitable for me anymore. They have cancelled the flight at my request, offered me half of the money back and forced me to take a voucher claiming that I hadn't given them an answer on original payment method or… Read Full Review

Sofia Bravofly's Response to jamesdigva's Review

Written on: 20/01/2015

Dear James,

Thank you for taking the time to provide us with your comments regarding your booking with us.

We have checked with the airline and the reason for the refund not being total is due to the schedule change being only half an hour and therefore we refunded the amount offered by the airline according to their terms and conditions of a schedule change.

Kind regards, Sofia

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Wouldn't recomend ”

Written on: 05/01/2015 by Monkey1984 (0 reviews written)

This is my first flight overseas after hundreds of calls all over the world from Australia 24 hours after flights were booked no reply from bravo fly no email and no confirmation email just $1500 taken from my account . Shame on bravo fly I want a refund… Read Full Review

Report this review
★☆☆☆☆

“avoid bravofly ”

Written on: 01/01/2015 by Dickson358 (1 review written)

I was checking prices for flights when I was on scyscanner page and I was forwarded to bravofly. Bravofly processed immediately and promptly charged my Visa credit card even when I clicked on Visa Electron. I wasn’t intended to use my credit card, I preferred to check if I can pay with my Visa Electron debit card but the bravofly payment system promptly charged my credit card even if I hadn’t chosen the the credit card botton. I got confirmation email but the phone number on the email was a… Read Full Review

Monkey1984's Comment

Written on: 05/01/2015

I to have been caught with bravo fly booked my flights online last nite and no confirmation still today no return call after hundreds of calls and all the numbers they have are disconnected and no reply to any email rang Cebu air my flights aren't even there great this is my first flight over seas and they have frauds me $1500

Reply to this comment

Atil80's Comment

Written on: 05/01/2015

I will contact you about the legal procedure! Please let me know your phone, mail and ticket number

Reply to this comment

Monkey1984's Comment

Written on: 05/01/2015

Please send me ur email address I don't want to give anymore details out online as I have already been tricked , this was meant to be my first overseas trip with my husband for our honeymoon all my hard earned money gone have no more to pay for flights I've booked accomodation on Manila now I will be left with further cost out of pockets cost to cancel some great holiday

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“Incompetent, unprofessional, no customer service”

Written on: 28/12/2014 by Thomas_Anderson (1 review written)

Do not book with Bravofly, ever! Prices might be cheaper than some other websites, but you don't want to end up at the airport without a valid ticket like me. Short: Bravofly screwed up, I had no ticket, they refused to refund the extra costs I incurred. I booked a flight with Bravofly from Tokyo to Sapporo, payed via Paypal, got my confirmation e-mail, everything seemed fine... Then at the check-in counter I was told by the Airline that my ticket was no valid, despite my confirmation… Read Full Review

Report this review
★☆☆☆☆

“Bravofly-Avoid at all costs”

Written on: 06/11/2014

I have had my worst booking experience ever with BRAVOFLY. First, their booking page is wretched. You can't go back to check anything before you make the final click. As soon as I realized this I called the company--BEFORE clicking and paying. The service operator told me just to finish the booking, get a booking number, and call back to check or change the details. I should not have listened. It turns out the ticket was issued to me (the person paying for the ticket) not to the passenger I was… Read Full Review

Report this review
★☆☆☆☆

“DO NOT EVER EVER EVER USE”

Written on: 02/10/2014 by richarde19 (1 review written)

Booked a flight that cost $1200 AUD to get to see the birth of my son. My son came a little early and I tried to change my flight to no avail. So, I then tried to cancel and was informed I would only get $70 refund. So, I asked to change my flight again so as to not lose my money. I did this with over 32 hours to go prior to the original flights take off. They didn't reply until 2 days after my original flights departure time. Then they tell me that the flight could not be changed, which is… Read Full Review

Report this review
★★★★★

“Safe,organised flight ”

Written on: 02/10/2014 by Mariyah132 (1 review written)

A very safe flight, well organised and no complaints. Would fly again and book via bravo fly… Read Full Review

Report this review
★☆☆☆☆

“20€ for an flight cancellation due to airline problems!!”

Written on: 26/09/2014 by AyaanMcKay43 (1 review written)

Bravoflight is the worse company I've ever dealt with for airline tickets. I've bought tickets three times in this company, and always had problems. The last time was outrageous. I bought a ticket from Zurich to Porto, and the flight was cancelled. They offered a flight the next day, which I didn't accepted and asked for a refund. On the phone they agreed on a full refund in my credit card. However, they sent me later an e-mail explaining that if I wanted a refund in my credit card, a 20€… Read Full Review

Report this review
★☆☆☆☆

“1 click for all your money ! ”

Written on: 25/09/2014 by BarSmith (1 review written)

BE CAREFUL THEY TRYING TO TAKE YOU MONEY Last night . I had tried to book the ticket with Bravoly . But the problem is when i paying i click cancel to book coz i have a problem with the credits card that i using . After i click cancel for refuse paying i got the email confirmation then i call bravo fly in au and they not give the money back ! What the hell wrong is this ??? I had CLICK to CANCEL THE PAYMENT BUT WHY I HAVE TO PAID AND CONFIRM ??? Then I contact them in AU with 8 hours they… Read Full Review

Report this review
★☆☆☆☆

“Absolutely disgraceful”

Written on: 23/09/2014 by Kimsman (1 review written)

I booked flights via Bravofly only to be told several weeks later that the flight was cancelled. I asked for a refund so I can book new flights and was offered a voucher. When I refused, I was told that when the airline refunded Bravofly only then would they refund me (minus an administration fee!) . That was at the beginning of the year and my credit card (thank goodness I used one) is still waiting! Absolutely disgraceful… Read Full Review

Report this review
★☆☆☆☆

“Untrustworthy, money grabbing liars!”

Written on: 19/09/2014 by Charlottelouise (1 review written)

Booked a flight with them, they called me back 2 hours later and said the flight is fully booked and I need to pay a further amount of money to get a different flight, complained as they should never have let me book the flight in the first place and take my money! So agree to pay the additional cost. 3 days later the original flight (yes which had supposedly sold out!!) is still advertised through not only Bravofly but many other companies too and at the original cheaper cost I booked?! So not… Read Full Review

Report this review
★★★★★

“Simple and efficient”

Written on: 18/09/2014 by Jordyn293 (1 review written)

With Bravofly I was able to get the best price and the reservation was really easy. The search runs quite fast and presents you a lot of choices. Also appreciated the information sent on the confirmation email, very complete and well structured. I'll definitely recommend it to my family and friends… Read Full Review

Report this review
★★★★★

“Everything was according to schedule, no compaints,...”

Written on: 16/09/2014

Everything was according to schedule, no compaints, thank you!… Read Full Review

Report this review
★☆☆☆☆

“what a joke”

Written on: 11/09/2014 by Aurora170 (1 review written)

made a booking in the hotel section. transaction completed with no availability but they took the money from the card. Cannot get in touch by phone, no answer from emails and no booking....very disappointed...not to be trusted… Read Full Review

Report this review
★★★☆☆

“Could not book in on line. Monarch said I must book in...”

Written on: 10/09/2014 by upStone271 (1 review written)

Could not book in on line. Monarch said I must book in at airport… Read Full Review

Report this review
★☆☆☆☆

“WORST TRAVEL WEBSITE EVER !!!! TERRIBLE CUSTOMER...”

Written on: 08/09/2014 by 150Bolton (1 review written)

If I could not give a star at all to bravo fly I would have done it because they do not deserve any star at all!! I booked an urgent international flights with them 2 days before departure. After taking over £1000 from my account they sent me an email saying that for a "technical" reason my booking had been cancelled. when I called them to find out more no one was able to give me any explanation or even to offer me an alternative flight for my departure date. They said that that my money had… Read Full Review

Report this review
★☆☆☆☆

“Terrible”

Written on: 07/09/2014 by lshepard (1 review written)

I recently booked flights from KL to Sydney through Bravofly and bought baggage through them, however, on the return leg of the flight airasia informed us that the baggage option on Bravofly only covered us one way. This was never mentioned on the Bravofly website. I am UK national but living in Malaysia so cannot contact them without it costing a fortune. And there is no email option. Very poor customer service… Read Full Review

Report this review
overview