Laguna Motorcycles, Maidstone Reviews

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Laguna Motorcycles, Maidstone

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Latest Reviews

★☆☆☆☆

“Fine until you have parted with your money ”

Written on: 25/07/2017 by Kacey15032011 (1 review written)

no interest in you or your bike once you have parted with your money Such a shame they have the monopoly of dealerships in the area So unimpressed, my new bike didn't even make its first service there, I wouldn't trust that it would even be done Sadly my review is the same as many, just wish I had read them before buying my bike there… Read Full Review

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★☆☆☆☆

“Total Jokers”

Written on: 10/07/2017 by Coryg62 (1 review written)

Total Jokers!! Happily will take your cash! Problem with your motorcycle after that? Oh dear - should have bought it somewhere else - ANYWHERE ELSE!!!! AVOID AT ALL COSTS - YOU HAVE BEEN WARNED… Read Full Review

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★★★★★

“Saved the day !!”

Written on: 10/05/2017 by ChopperGolding (1 review written)

Took my honda PCX to Laguna for a service and found them very helpful.Not only was the service manager knowledgable he noticed my centre stand was stiff and spent time freeing it to make sure I had no misshap while riding.I have had nothing but good service over the years on all my bikes...many thanks !!… Read Full Review

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★☆☆☆☆

“No good deals here”

Written on: 08/02/2017 by Sonnyi264 (1 review written)

Had an "interesting" experience when trying to buy a new bike here yesterday. I responded to an ebay ad for "pre reg" bike. Slap head salesman took an age to see me but confirmed he had one bike remaining. Eventually offered me a derisory P/X price for my bike but then added a further £1000 to the advertised price for the new bike. Remember when they were breakers? Not much seems to have changed!… Read Full Review

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★☆☆☆☆

“Appauling service for loyal customers”

Written on: 05/06/2016 by AmyWoodard311 (1 review written)

Having spent a small fortune to the tune of around 100k on various bikes with Laguna over the years you would think that you could get some respect and a decent service. However you'd be wrong! The sales team as a whole are awful the only exceptions are the most experienced members of staff that have been there for years the new lot don't generally have a clue about bikes and any good ones they get don't stick around for long what does that tell you? Oh and for anybody wondering what the… Read Full Review

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Vern45's Comment

Written on: 09/08/2016

I think the have got too big now, only seem interested in selling you a brand new bike, I just acquired a Ktm (privately) and amazingly they stock f all spares , joke!

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★★☆☆☆

“Poor after-sales service”

Written on: 04/05/2016 by Connellsg327 (1 review written)

Bought a new Bonneville at the back end of last year; staff seemed very helpful and keen to take my money. Have had a problem with the clocks fogging-up recently, for no apparent reason. Basically, staff have told me to sort out the issue with Triumph directly. I would have thought purchasing a motorcycle through a Triumph main dealer I could expect a little more in the way of concern and support from that dealer when dissatisfied with the product. Same old story of calls not be returned… Read Full Review

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★★★★★

“Great customer service”

Written on: 14/04/2016 by Cowan263 (1 review written)

Last week on my way to work I had a rear wheel puncture on my Honda CBF600 .i managed to limp my bike into Lagunas in Maidstone and as I was already late for work I was hoping they could look at it straight away. After explaining that I needed to get to work they took my bike straight into the workshop and fitted a new rear tyre (the tyre was on its last legs anyway)at a very good price and they had me back on the road in no time they even lubed my chain for me. I'm really impressed with their… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 01/04/2016 by Yamy123 (1 review written)

Damaged my bike during an MOT which they denied. Failed my bike which had been mot'd and passed with flying colours only 300miles earlier. List as long as your arm. Bike taken elsewhere and passed first time. If you you want to be ripped off to put a few extra pounds In These guys pockets this is the place to go. Customer service comes with an attitude here, you can wait several minutes to be served whilst the counter staff chat to their mates. Clearly I'm not a valued customer let's hope you… Read Full Review

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★★★★☆

“Good Sales, but why the hidden admin charge?”

Written on: 14/01/2016 by Marmaduke60 (1 review written)

I recently purchased a second hand motorbike from Laguna, part exchanging my own bike at the same time. Both the original Salesman and the person I dealt with who dealt with the final hand over were excellent. Very professional and polite (plus free coffee). The showroom is spaceous and clean, and projects a very professional business. The only reason I will not give Laguna 5 stars is the ridiculous attitude of adding on £40 to the final cost for "admin charges". To add this on to all bike… Read Full Review

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★★★★★

“Great service”

Written on: 18/02/2015 by JEDYED (1 review written)

I have purchased many bikes both new and used from them and also had lots of work done in their workshop. They are always very freindly and helpful and the work done in the workshop is always done to a high standard. A couple of weeks ago i took my 2 year old Grandson down to the Maidstone showroom as i wanted to buy him a wooden balance bike .The reception and advice we received from the staff was exceptional and i would highly recommend them to anyone. I shall continue to buy from Lagunas as… Read Full Review

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★★☆☆☆

“Expensive aftersales”

Written on: 17/12/2014 by dazznutts (1 review written)

Got a great deal on a Honda NC750s with sports pack but won't be returning due to high service charges - inclusive of carrying out work that isn't in service book. I.e the first sevice cost £99.36 at Kent Motorcycles where as Laguna wanted £163.64 a big difference… Read Full Review

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★★★★★

“Great bikes and a lovely cup of coffee!”

Written on: 06/11/2014 by king32 (1 review written)

Visited Laguna motorcycles for the first time last week. The amount of bike they have in their showroom is like nothing I've ever seen! So much choice. I said to a salesman that they probably need to move somewhere bigger and apparently they're moving outside the town soon, It'll be good to pay another visit to the new shop when it opens. I'm not local to Maidstone so haven't bought a bike from them but I had a great chat with the guys there, picked up some cheap t-shirts and had a lovely free… Read Full Review

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★★★★★

“best kent dealer”

Written on: 06/11/2014 by gix374 (7 reviews written)

bought 4 bikes from lagunas, new and used, and have always had a good experience. not the cheapest when it comes to servicing but you get a blemin good job for what you pay for. been to other dealers but laguna has the best choice and a fairly big range of clothing. mark on sales is a good bloke, not pushy like others. highly recommended… Read Full Review

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★★☆☆☆

“verry poor”

Written on: 08/08/2014 by Urquhart150 (1 review written)

Orderd some parts week in advance made me sit around for close to 4 houres while they had the bike befor telling me it its coming tomorrow. 5 days later it came i got no sorry or money of plus im shure my vike had a cople of new scraches on it… Read Full Review

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★★★☆☆

“Incompetent”

Written on: 06/08/2014 by guzziman (1 review written)

Saw the Moto Guzzi 1200 Sport on website. They had to find where it was before I could test ride even though I had booked it. Paid deposit and told them how scruffy it was and it needed a good clean before I could collect it a fortnight later. Also agreed to install a Hugger for no cost. On the day of collection I phoned to confirm and was told that their supplier had sent the incorrect Oil Filter so I couldn't collect it. This after 2 weeks notice. The air went blue. Eventually they said I… Read Full Review

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★☆☆☆☆

“dont trust them”

Written on: 05/08/2014 by bleexxx (2 reviews written)

I was looking for a new Triumph America and Laguna were advertising on line 700 pounds off a new one ,so I phoned them for a price on my Pan European which is immaculate with a host of extras they quoted between 8500 and 9000 as a part exchange.When I phoned to make sure that I could get the colour I wanted I was told that the 700 off was an old offer and had lapsed even though it is still on their website anyway they did offer a better price than I had been offered by another dealer so I rode… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 12/06/2014 by Peters157 (1 review written)

Failed to tighten sump plug correctly. Lost all my oil on the first day of the holiday. Incompetents… Read Full Review

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★★★★★

“not the cheapest but great service,”

Written on: 11/05/2014 by Abril12 (1 review written)

Always buy my bikes bikes from laguna in maidstone and have been going there for years and will continue to do so, use there service dept when required and have found their service work spot on and they give me plenty advice when i have a problem i cant solve. Would recommend to anyone… Read Full Review

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Davedoes's Comment

Written on: 14/05/2014

oi doucheface you used my email address to make this comment?

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★☆☆☆☆

“AVOID LIKE THE PLAGUE, MUST READ WARNING AVOID AVOID AVOID”

Written on: 27/01/2014 by lewiseyers (2 reviews written)

I put my GSXR 1000 K6 in for a £70 master cylinder repair, I never saw my bike again, it was written off in a flood and i was never paid out any were near the replacement price, I lost my bike and was put off the road (still not back on the road yet) and I lost £1300 for the convenience of it, i was very happy with my mint bike and life before I went to laguna, TOTALLY RUINED MY YEAR I asked for a courtesy bike and they never answered the question, actually they rarely during the whole… Read Full Review

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★★★★★

“I've bought 2 great bikes from here ”

Written on: 22/12/2013

And yes I'm gonna buy my next bike here to… Read Full Review

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