Lowcostholidays.com Reviews - www.lowcostholidays.com

★★★★☆
3.9 / 5
81% of users recommend this

Comment from Review Centre

Note from Review Centre 

Review Centre understands that between the 28th July 2011 and September of the same year Low Cost Holidays was offering customers £25 in exchange for positive reviews on our site. As an independent and unbiased consumer review site  soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information. 
Low Cost Holiday actively monitor these pages and do regularly comment on reviews to try and assist their customers. Please understand that all comments are moderated by Review Centre manually and as such there can be delays in comments going live, particularly over the weekend.
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Latest Reviews

“Appalling service do not book with lowcost holidays”

Written on: 09/07/2014 by Asando (2 reviews written)

After reading reviews of lowcost I booked a week holiday to lanzarote for all my family, booking service was excellent, the representative efficient and friendly , then after several weeks the airline cancelled the flights and advised us, at this point I contacted lowcost and asked them to rearrange flights, lowcost told me I needed to contact the airline directly as they ( even though they booked it) couldn't deal with the airline? I explained I had booked through them and as an agent I… Read Full Review

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Lowcostholidays.com's Response to Asando's Review

Written on: 10/07/2014

Hello there

I am sorry that your experience did not meet your expectations. Unfortunately, Review Centre does not allow us to post links and email addresses but I do know that all of the emails from in main inbox we use for customer queries have been responded to (I'm looking at it right now).

If you private message us on Facebook or Twitter, along with your booking reference number and a summary of the issues, we will get back to you, as we always do with all of our customers that contact us via online methods (I can't speak for our call centers, as I do not work in those).

I look forward to your message and to resolving your issues as soon as possible.

Kind regards

Stephen

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Asando's reply to Lowcostholidays.com's Comment

Written on: 10/07/2014

I don't have a twitter or Facebook account but if you email me with an
Email address I will provide

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“Appalling service do not book with lowcost holidays”

Written on: 09/07/2014 by Asando (2 reviews written)

After reading reviews of lowcost I booked a week holiday to lanzarote for all my family, booking service was excellent, the representative efficient and friendly , then after several weeks the airline cancelled the flights and advised us, at this point I contacted lowcost and asked them to rearrange flights, lowcost told me I needed to contact the airline directly as they ( even though they booked it) couldn't deal with the airline? I explained I had booked through them and as an agent I… Read Full Review

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Lowcostholidays.com's Response to Asando's Review

Written on: 10/07/2014

Hello there

I am sorry that your experience did not meet your expectations. Unfortunately, Review Centre does not allow us to post links and email addresses but I do know that all of the emails from in main inbox we use for customer queries have been responded to (I'm looking at it right now).

If you private message us on Facebook or Twitter, along with your booking reference number and a summary of the issues, we will get back to you, as we always do with all of our customers that contact us via online methods (I can't speak for our call centers, as I do not work in those).

I look forward to your message and to resolving your issues as soon as possible.

Kind regards

Stephen

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“will use again”

Written on: 09/07/2014 by bsburke (1 review written)

We had a little difficulty completing online so I got in touch with an agent who happily processed our request. The service was quick, efficient and easy to understand. All the details were sent via email and payment was simple. Would recommend this company for holiday bookings. Had a great time on holiday - thinking about our next one now… Read Full Review

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Lowcostholidays.com's Response to bsburke's Review

Written on: 10/07/2014

Hi there

Thank you for your review and I am pleased that everything was to your liking!

Many thanks

Stephen

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“Very slow to be helpful ”

Written on: 09/07/2014 by Cork1234 (1 review written)

I booked a holiday for myself and my partner and was delighted with the accommodation and the price. I was happy everything was booked and sorted or so I thought. I got an email from low cost holidays saying there was an error and my luggage wasn't added to my flight even though I had paid for two bags. The email informed me I myself had to book my bags on the airline site myself, even though I had booked my holiday with low cost holidays. I don't understand why I had to do this when I had put… Read Full Review

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Lowcostholidays.com's Response to Cork1234's Review

Written on: 10/07/2014

Hello there

I am very sorry about your experience with us. I cannot speak for our call centers, as I do not work in them but I do know that our teams that respond to emails and social media will get back to customers in a timely manner.

Unfortunately, Review Centre does not allow us to post links or email addresses in order to help our customers but if you private message us on Facebook or Twitter, along with your booking reference number and a summary of the problems, we will get back to you as soon as possible.

Kind regards

Stephen

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“fantastic customer service”

Written on: 08/07/2014

brilliant service everything went smoothly transfers flight ect few dissapointing thingsn with hotel but thats not travel agents fault will definately use again xx… Read Full Review

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Lowcostholidays.com's Comment

Written on: 09/07/2014

Hello there

Thank you very much for your review and I am glad that we could help make your holiday a success!

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“Great company to deal with”

Written on: 08/07/2014 by BarbaraMcLaughlin (1 review written)

Really happy with the service received from Low Cost Holidays. The staff were knowledgeable and couldn't do enough to make sure I found the right holiday. I would definitely use them again and recommend to family and friends… Read Full Review

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Lowcostholidays.com's Comment

Written on: 09/07/2014

Hi there

Thank you for taking the time to leave a review. We are pleased that we could provide you with a good service!

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“1st-8th June 2014 Lanzorote”

Written on: 08/07/2014 by Goodman387 (1 review written)

Young couple (23 yrs) wanting a relaxing escape! Excellent holiday. Lowcost holidays made it very easy to find suitable accommodation (Arena Dorada Apartments). It was a great place to stay. Very nice, great location basically on the main strip, quiet and most importantly within our budget. However the reception closed at 9 at night so if there were any problems you were on your own! When we arrived the receptionist upgraded us so that was a positive. Receptionist were very helpful for example… Read Full Review

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Lowcostholidays.com's Comment

Written on: 09/07/2014

Hello there

Thank you for your review and I am glad that you and your partner had a great holiday!

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“Want extra money! DO NOT BOOK FROM THIS COMPANY”

Written on: 07/07/2014

Found a great holiday for the family with a great price, booked it, received full confirmation including reference numbers of my flights after paying. Then I get a call the next day saying I need to pay £300 additionally because my 'flight prices have gone up', whereas I have already got full confirmation. This is extremely appalling and is causing me so much hassle as now I cannot go on holiday. I've noticed this has been happening to many other people in the last week or so. This is a… Read Full Review

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Lowcostholidays.com's Comment

Written on: 08/07/2014

Hello

I am deeply sorry that you are not happy with us. Unfortunately, Review Centre does not allow us to post links but I did respond to an identical review that you left on another site and have detailed a reliable means to contact us in order to see if we can find a solution for you.

Kind regards

Stephen

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“answering telephone queries”

Written on: 07/07/2014 by 309Jenkins (1 review written)

I telephoned to ask if I could change my booking I had to wait 20minutes before anyone answered my call and when I had requested my change I was told I should have read the reviews before I booked. I have used low cost holidays before to book holidays and have never had this kind of response before I am about to phone again and hope that this time I do not have to wait 20minutes and that the person who speaks to me is a little bit more helpful… Read Full Review

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Lowcostholidays.com's Comment

Written on: 07/07/2014

Hello there

I am sorry for your experience with us so far. I would give you an email address that you can use for a more prompt response but Review Centre do not allow to link customers. If you get in touch with us via Facebook or Twitter, we will deal with you promptly. The social team are a different team to the team you spoke to over the phone.

Many thanks

Stephen

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Hobfe's Comment

Written on: 09/07/2014

I do not subscribe to facebook or twitter. I have just spoken to one of your operatives and they resolved my request very quickly and then was told that the flight section wished to speak to me they then proceeded to tell me that my return flight which I had assumed was booked was going to cost me a further £106 I complained and the gentleman said he would try to get me a cheaper flight back which he did. My question is if we book a holiday as a package we expect everything to be booked and payed for at that time we do not expect to have to pay extra because our flights aren't confirmed there and then

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Philwhoflies's Comment

Written on: 07/07/2014

I had the same experience today, my family are supposed to be flying to malta on friday and the hotel knows nothing about it!!
Communication is very poor

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“unreliable Spanish agent”

Written on: 07/07/2014 by rjDunlap277 (1 review written)

I just got back from Barcelona. On my arrival in Barcelona I discovered that taxi drivers were on strike, we were not informed anything at all and we waited one hour at the airport. I had to ring 4 times to find out what was going on. They supplied a shuttle bus instead of a private taxi which we paid for and we had to waited for 1 hour before we set off. In the end we got to the hotel 3 hour late. Moreover, on the way back we asked the receptionist to ring the agent to find out the picking up… Read Full Review

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Lowcostholidays.com's Comment

Written on: 07/07/2014

Hello there

I am sorry that your holiday did not meet your expectations. Unfortunately, strikes beyond our control and sometimes they can happen suddenly. If you get in touch with us via Twitter of Facebook, we can look into your holiday and see about finding a resolution for you.

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“All our worries put to rest”

Written on: 06/07/2014 by SHREK9 (1 review written)

We booked with Low Cost Holidays for our trip to Malta in June. My wife was worried at first because we had never booked an online holiday before as we always used travel agents. We booked for ten days all inclusive in Malta, and had 10 days for the same price as our travel agent offered us for 7. We payed by credit card and printed all our confirmation paperwork within 24 hrs. We had a minor problem with our card trying to be used to buy a mystery party, but thankfully our bank was on the case… Read Full Review

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Lowcostholidays.com's Response to SHREK9's Review

Written on: 07/07/2014

Good morning

Thank you for your review, we are glad we could contribute towards making your holiday a success!

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“very helpful”

Written on: 06/07/2014 by Sharronlyn (1 review written)

When I called to book a holiday that i saw advertised on line , I was disappointed that the offer only applied to a cancellation and was now gone. As I was trying to book a holiday/city break on a budget the new revised cost went way over. However the man on the end of the phone went out of his way to look at all other options, juggled flights/dates etc to get me a 6 day break at a very good price , just over budget.On questioning whether this then had to be added to with the cost of baggage… Read Full Review

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Lowcostholidays.com's Response to Sharronlyn's Review

Written on: 07/07/2014

Hello there

Thank you for your review and I am pleased that you were provided with such excellent customer service!

Stephen

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“When I booked my holiday online with Lowcost...”

Written on: 06/07/2014 by IainCampbell (1 review written)

When I booked my holiday online with Lowcost holidays.com , the site crashed at payment, directing me to re search as the web page did not exist. Believing the holiday had not proceeded, I booked the same holiday with another company. I contacted low cost holidays the morning after to confirm the position, after 25 minutes on a premium rate call they eventually answered, they were unaware of any booking and asked me to e mail them with details of what had happened.I replied immediately… Read Full Review

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“cheap but cheerful”

Written on: 05/07/2014 by Sharpy123 (2 reviews written)

Booked 1 week A/I at Sunrise Mamlouk in Hurghada, Egypt. Cost £1100 for two adults. Hotel was advertised as 5 star but on arrival found hotel to be more like a 3 star. Pretty poor really but made the best of it as we had little choice. Low cost holidays needs to do more to have reps check out the hotels and give some real factual information to potential customers. I will be putting a true account of our experience on Trip Adviser so maybe you would like to look at it there. Thanks. Gordon… Read Full Review

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“Awful customer service ”

Written on: 05/07/2014 by Calvinl164 (1 review written)

I booked a holiday for myself, my two parents and my three children to go to the Cinar Hotel in Hisaronu, Turkey. 4 weeks before we are due to travel they have contacted me to advise the hotel they have sold to me is overbooked and therefor not available. The alternative they have offered is not acceptable as the facilities are not to the same standard. We also booked along with 30 family members for a family celebration, although not all in the same booking, this now means we would be in a… Read Full Review

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Lowcostholidays.com's Comment

Written on: 05/07/2014

Good Morning,

We apologise for any inconvenience this may have caused yourself any your family. Unfortunately the hotel over sold the amount of apartments which were available and only when we are informed of this information, we tell yourself immediately. I can fully appreciate the upset that this may have caused but we do always try to offer you alternatives in our 'like for like' scheme. We do our very best to find an alternative that matches what you had previously booked and one which is located as close to your original hotel.

Once again I am sorry for the inconvenience this may have caused, however I do hope you all have a fantastic time away.

Kind Regards

Jason

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“Very cleat”

Written on: 04/07/2014 by Rosaalia (1 review written)

I found it very easy to book, everything was on the screen, photos, description, types of package etch will def look again when booking my next holiday!… Read Full Review

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Lowcostholidays.com's Response to Rosaalia's Review

Written on: 05/07/2014

Good Morning,

it is most pleasing to see that you were happy with the service and holidays that we offer. We really appreciate your time writing a review and look forward to seeing you once again in the near future.

Kind regards

Jason

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“Excellent service”

Written on: 04/07/2014 by irLaw318 (1 review written)

I was rather wary of not booking my holiday with one of the "big players" but took a chance with Lowcost Holidays. I am, however, happy to let all potential customers know that I am extremely happy with the service I received from the initial booking call to the return transfer to the airport everything was very efficient and went exactly to plan. When I booked the holiday to Tunisia I relayed my anxiety in booking with what I thought was a relatively small company to the holiday advisor. He… Read Full Review

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Lowcostholidays.com's Comment

Written on: 04/07/2014

Good afternoon

Thank you very much for your review. I am glad you felt that you could take a chance on us and I'm even more pleased that everything went smoothly for you!

Many thanks

LCH

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“Hassle free booking”

Written on: 04/07/2014 by Petersik484 (1 review written)

I've used Low cost Holidays on 3 occasions now without a hitch. Sadly last year we had to cancel a few days before departure as my husband became unwell. The cancellation process was easy. I will definitely use them again… Read Full Review

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Lowcostholidays.com's Comment

Written on: 04/07/2014

Good morning

Thank you for your review, I am happy that you have had a consistently positive experience with us. All the best and we look forward to assisting you with your next holiday!

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“will use again”

Written on: 04/07/2014 by Makai409 (1 review written)

We were really really happy with our holiday....both of our boys had a great time and low cost holidays couldn't have been more helpful. The apartments were as nice as described and everything was as expected and more. As parents of an autistic child it was imperative that all details were as shown so he would know what to expect!!! All this as well as being very reasonably priced...all on one website!!! I'm aware that this sounds like an ad but it really was a great holiday, thank you so… Read Full Review

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Lowcostholidays.com's Comment

Written on: 04/07/2014

Good morning

Thank you for using lowcostholidays and I am happy that your holiday was a success! Haha, it doesn't seem ad like to me, it just comes across as someone that's had a good experience!

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“i was looking at a new car and booked a lowcost holiday ”

Written on: 04/07/2014 by MaximillianQuinlan (1 review written)

It was so easy to just get everything in one easy swoop. The service was so smooth from start to finish. The choice of flights to suit your times, to a selection of hotels with every aspect of accommodation, to hiring a car at a price to good to miss!!!! THANK YOU its not the first time I've used Lowcost holidays and it certainly won't be the last… Read Full Review

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Lowcostholidays.com's Comment

Written on: 04/07/2014

Hi there

Thank you for your review. We are grateful for your custom, look forward to assisting you with your next holiday and hope you get the car you want!

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