Lowcostholidays.com - www.lowcostholidays.com Reviews
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Review Centre understands that between the 28th July 2011 and September of the same year Low Cost Holidays was offering customers £25 in exchange for positive reviews on our site. As an independent and unbiased consumer review site
soliciting of positive reviews goes against everything we are striving for, and so we feel it only right to share this information.
Low Cost Holiday actively monitor these pages and do regularly comment on reviews to try and assist their customers. Please understand that all comments are moderated by Review Centre manually and as such there can be delays in comments going live, particularly over the weekend.
Latest Reviews
★★★★★
“Excellent value for money hoidays”
Written on: 19/05/2013 by MrsSNewman
We've holidayed many times with lowcost holidays and have never had a bad one. The descriptions are very accurate and the staff are extremely helpful when booking. We're back to the same resort in Portugal for the second time. (read more)
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★★★★☆
“good holidays”
Written on: 17/05/2013
a good holiday enjoyeded .Only problem was accommodation not clean food great , pools , bars vary good. (read more)
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★☆☆☆☆
“AVOID LOW COST HOLIDAYS - NEVER USE”
Written on: 15/05/2013
Their website doesnt advertise accommodation properly, they never return any emails, and take double payment from your account. They state amendments can be made within 48hrs without fees being applied, this is NOT TRUE. It has been a total nightmare from start and I havent even gone yet, I am totally dreading this holiday as there have been so many complaints, should have read these reviews before booking but will definitely not make this mistake again. STAY AWAY FROM THIS COMPANY. (read more)
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★★★★☆
“Helpful”
Written on: 14/05/2013
Really easy to find hotel & then link everything else in. (read more)
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★★☆☆☆
“Baggage problems”
Written on: 11/05/2013
I find it very strange when it comes to adding baggage allowance, the only option is to pay for all parties or none at all. (You should be able to choose how many baggage you wish to add, not all or nothing). On the FAQ page, it states that I am able to call up and add baggage which I did, only to be told that I need to pay at the airport which was not very helpful at all. (read more)
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★★★★★
“Excellent Service”
Written on: 08/05/2013
I have used Low Cost holidays on many occasions and have had excellent service from start to finish. As I have two holidays booked through LCH this year I would not hesitate to recommend them. (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 10/05/2013
Good Afternoon,
Thank you very much for taking the time to leave a review for us. We are pleased that you have been happy with our holidays and would recommend us.
We do hope we will continue to provide you many more holidays in the future!
Many Thanks
Lowcostholidays
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★★☆☆☆
“Avoid this company”
Written on: 08/05/2013 by Lotsofhols
If your booking with Low Cost goes smoothly it is simply down to luck. Appalling customer service as you will be ignored once they have your money. Website is poor and contact frequently impossible. Book with someone else or make your own arrangements. (read more)
Visit lowcostholidays.comLowcostholidays.com's Response to Lotsofhols's Review
Written on: 10/05/2013
Good Afternoon,
We are sorry that you did not have a positive experience booking with us.
We would like to say that we do send over 1 million happy customers on holiday every year. Sometimes things do go wrong as you can see from some of our reviews but we take all customer feedback very seriously and ensure that we do all that we can to help.
Kind Regards
Lowcostholidays
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★☆☆☆☆
“WARNING!!! DONT BOOK WITH THIS COMPANY AVOID CALETA...”
Written on: 08/05/2013
THERE WASNT ANY KEY ELEMENTS THAT WE LIKED WITH BOOKING WITH LOW COST HOLIDAYS OUR EXPERIENCE WITH THEM WAS TOTALLY APPALLING.. WE BOOKED THIS HOTEL DUE TO THE FACILITIES THAT WE KNOW WERE FALSELY PROMOTED ON THERE WEBSITE.. MY LIST OF COMPLAINTS WOULD BORE YOU ( JUST READ THERE REVIEWS YOU WILL UNDERSTAND) WE NOTIFIED THEM OF ALL THE PROBLEMS WE WAS ENCOUNTERING SINCE ON ARRIVAL. I.E. AFTER A LONG JOURNEY WE WAS LOOKING FORWARD TO THERE A AL CARTE MENU AND A NICE PINT IN THE IRISH BAR. BUT... (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 10/05/2013
Good Afternoon,
We are sorry to hear that you recent holiday with us did not go as anticipated.
We would like the opportunity to look into your concerns further. To do so, may we request that you send an email and include your booking reference.
Kind Regards
Lowcostholidays
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Mckay69's Comment
Written on: 13/05/2013
im sorry to that the holiday that we have been looking forward to for so long was the was it. we was so upset the first night had to get a taxi and stayed at the BRISAMAR HOTEL with an additionl cost of45.00 EUR.. which i have an invoice for my booking ref is 6329033 regards
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★★★★★
“Easy web site to use”
Written on: 08/05/2013
This is an easy web site to use, I have booked quite a few holidays with lowcostholidays and not had a problem, I even changed my hotel at the last minute and all went smoothly when I arrived. I like the way everything can be booked in one go, parking etc. I would not hesitant to recommend them and will definitely be using them again in the future. (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 10/05/2013
Good Afternoon,
Thank you for taking the time to leave us a review. We are glad to hear that you are pleased with our booking process and website and we do hope we can provide you with the perfect holiday again in the future!
Kind Regards
Lowcostholidays
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★★★☆☆
“airline booking problrm”
Written on: 04/05/2013 by pattester01 (1 review written)
we have booked 2 weeks in lanzarote with low cost holidays,they booked our flights with RYANAIR,you have to check in on line and print your boarding pass,which can only be done within 15 days of departue,it printed departure pass but not return as it is over 15 days to return date.i phoned RYANAIR they told me find a computer in lanzarote and print the return pass there. (read more)
Visit lowcostholidays.comCdunbar's Response to pattester01's Review
Written on: 07/05/2013
That's nothing to do with lowcostholidays that's standard airline policy!
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Lowcostholidays.com's Response to pattester01's Review
Written on: 10/05/2013
Good Afternoon,
Whist we are sorry that you were not happy with the check in procedure, we can confirm that this is not a policy of ours at lowcostholidays; it is the airlines procedure, of which we do not have any control over as we are sure you can appreciate.
We hope that despite this, you were able to enjoy your holiday with us.
Kind Regards
Lowcostholidays
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Pattester01's reply to Lowcostholidays.com's Comment
Written on: 10/05/2013
I have no problems with Low cost holidays plus Ryanairs computer has let me print my return boarding pass.
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See next 10 reviews
Showing 1 - 10 of 1916 Reviews
★★★★★
“no problems with low cost”
Written on: 04/05/2013
This was our first holiday with low cost,and i done something i have never done before,i booked first then read reviews,i must say i was on edge reading some posts that were running it down,but they answered my every email to them,and to be fair to low cost,they do have it written down what their terms are,we have had many holidays over the years,and travelled with many companies,and have had good and bad holidays We will book with them again (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 10/05/2013
Good Morning,
Thank you for taking the time to leave a review for us.
We are glad that you enjoyed your holiday with us and were pleased with the service received prior to travel and we hope that we will be able to provide you with many more holidays in the future!
Many Thanks
Lowcostholidays
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★★★★☆
“good value holiday”
Written on: 03/05/2013
have used lowcost for last 6 years so easy to book maybe im lucky but never had any problems and would highly reccomend (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 10/05/2013
Good Morning,
Thank you for your positive feedback. We are pleased to hear that you have been happy with your previous bookings with us and would recommend us.
We hope we continue to provide you with great value holidays in the future!
Kind Regards
Lowcostholidays
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★☆☆☆☆
“worst holiday ever”
Written on: 02/05/2013 by 777hallam (1 review written)
Booked and paid in full for a one week holiday at port mahon hotel menorca, arrived at our destination very late,gave the voucher to the reception,his reply you are only booked in for one night. The itinery clearly showed a one week booking inlcluding hotel ,flights ,airport parking,and insurance. So the reception was on a daily basis commenting on the reservation,we advised we had contacted Lowcost about there mistake over the booking and advise the hotel do the same,he said he... (read more)
Visit lowcostholidays.comLowcostholidays.com's Response to 777hallam's Review
Written on: 10/05/2013
Good Morning,
We are sorry to read of the issues encountered on your recent holiday.
We can appreciate the worry that such a situation could cause to you and we do provide an 24 hour emergency contact number should any issues occur whilst you are away, our dedicated in resort team would then be able to liaise directly with the hotel and resolve any problems for you before you return.
We are sorry that you did have such trouble whilst you were away and if you would us to look into this further for you, please send us an email and include your booking reference. We will be more than happy to investigate this further for you if you wish.
Kind Regards
Lowcostholidays
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777Hallam's reply to Lowcostholidays.com's Comment
Written on: 13/05/2013
The simple fact is you have had all the details for three weeks and we still have no answer from you.
We contacted your in resort while on holiday and so did the hotel,your inresort rep [name removed] could only pass the details to your customer service,this just added to the horrible time we had with the holiday booked with your company,we did not feel a valued customer and felt very much as we were on how own with no one to help us with these problems.
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★★★★★
“Brilliant ”
Written on: 01/05/2013
I have been booking holidays through lowcostholidays for the past 4years. I always find the best deals on lowcostholidays and I usually book straight away. I have recommended lowcostholidays to friends and family and they are also use this site to book any trips away. The website is really easy to use and it is straight forward. Lowcostholidays cater for all budgets whether you are looking for a short cheap getaway or an expensive honeymoon or once in a life time trip. I like that... (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 10/05/2013
Good Morning,
We were pleased to read your review and we are glad that we have provided many successful holidays for you and your friends and family.
We value all feedback we receive and we would like to thank you for taking the time to write a review for us.
We hope you will continue to enjoy many more holidays with us!
Kind Regards
Lowcostholidays
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★★★★★
“Couldn't have gone better! ”
Written on: 29/04/2013 by Lucy269
Booked a week in lanzarote with lowcost holidays and the whole thing couldn't have gone any better from booking the holiday to them keeping us updated with flight time changes to transfers and the hotel. I phoned customer services to make the last payment and to check the flight times were right and the staff were really polite and helpful. The hotel was nice and as described and we got a great price from lowcost. Overall the booking was simple the price stayed the same, lowcost never upped... (read more)
Visit lowcostholidays.comLowcostholidays.com's Response to Lucy269's Review
Written on: 10/05/2013
Good Morning,
Thank you for your comments, we are glad to hear you were happy with all aspects of your booking, from the sales team to our customer services teams and we do work hard to offer the best service possible.
We would like to thank you for taking the time to write a review for us and we look forward to providing perfect holidays for you in the future.
Kind Regards
Lowcostholidays
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★★★★☆
“Keeping the Independent traveller going.”
Written on: 27/04/2013
We don't all want the same thing from a holiday and whilst "All inclusive"may be some peoples idea of the perfect time some of us are grateful to companies like LowCost for allowing us to do more of our own thing.Long may you continue to do so.We must have used LowCost for over thirty trips and they have all been excellent so many,many thanks to you and your great staff. Best wishes, (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 10/05/2013
Good Morning,
Thank you for your positive feedback, we are pleased to hear that you are happy with the holidays we offer and we hope that we continue to provide many more perfect holidays for you!
Kind Regards
Lowcostholidays
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★☆☆☆☆
“RIPPED OFF”
Written on: 27/04/2013 by ronib
Didnt get holiday as the date i booked was not the date they booked us for, i didnt relise untill i printed off boading passes , and missed holiday as they booked us a month earlier then when we wanted to go, we have learnt a expensive lesson ,NEVER AGAIN, WARNING!!!!!!!! (read more)
Visit lowcostholidays.comLowcostholidays.com's Response to ronib's Review
Written on: 10/05/2013
Good Morning,
We are sorry that your recent booking with us did not go as planned, however, we do automatically send booking confirmation via email for customers to check their details.
We ask that any errors are brought to our attention within 48 hours of receiving the confirmation email to enable us to assist.
Whilst we are sorry that we were unable to assist you on this occasion, we do feel that we had we been contacted sooner we would’ve been able to resolve this for you.
Kind Regards
Lowcostholidays
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★★★★☆
“great everything”
Written on: 22/04/2013 by alanmans
great everything went smoothly from booking to flights went to the bell vue Majorca and had asked for second floor inside view but offered street view ground floor but this was easily put right and got a great room with a great view and quite a walk to breakfast as we were b/b and would not go to bellevue apartments again but all in all low cost did a very good job really good value holiday (read more)
Visit lowcostholidays.comLowcostholidays.com's Response to alanmans's Review
Written on: 10/05/2013
Good Morning,
Thank you very much for your positive comments, we are pleased that your recent holiday went well and you enjoyed your experience with us. We do appreciate the feedback!
Many Thanks
Lowcostholidays
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★★★★★
“used over 10 times for holidays”
Written on: 20/04/2013
I have found the site to be easy to use and very good for prices - the information given after booking and confirmation service is 2nd to none - the range of holidays available is great including the coverage of regions etc - flight prices are great too - I have now used them for over 10 holidays and will continue to do so all the time the service stays the same - I have and do recommend them to all my friends and family - try them out for yourself and see - what do you have to lose. (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 10/05/2013
Good Morning,
Thank you very much for your feedback, we are really pleased that you have had such positive experiences with us and have enjoyed many of our holidays and we hope you continue to do so in the future!
Many Thanks
Lowcostholidays
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★☆☆☆☆
“Incorrect information on Website - unable to speak to...”
Written on: 20/04/2013
I wanted to book a city centre location hotel...On lowcostholidays.com the map linked to that particular hotel pointed right into the middle of the city. I thought great, I found just the right hotel, so I booked it and paid the full amount. A day later when I was getting the directions from Google Map, I was very disappointed to find out that the hotel is actually located about 45min drive away from the city centre!!! The Website is showing a complete and utter lie! Since then, for the past... (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 10/05/2013
Good Morning,
We are really sorry to hear that some information is incorrect on our website and you have had trouble resolving your concerns with us since. We can assure you that we always endeavour to display the correct, up to date information on our website for all our hotels however some details can be missed. We do apologise for the inconvenience this has caused to you.
We would like the opportunity to look into this further for you, if you could send an email and include your booking reference and we’ll be happy to investigate it for you.
Kind regards
Lowcostholidays
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Showing 11 - 20 of 1916 Reviews
★★★☆☆
“Oasis Palm, Cancn - All (NOT) Inclusive”
Written on: 19/04/2013
Initially my booking experience with lowcostholidays.com did not go smoothly. I made an online booking, was debited and no confirmation provided. Despite numerous conversations with representatives, no one could explain what happened. I had to make a new booking at a higher rate! As a result, I had to write a letter of complaint laying out my issues. An unsatisfactory resolution was provided. Now on to the hotel! – OASIS PALM, CANCUN… There was an extortionate charge for a safety... (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 10/05/2013
Good Morning,
We are sorry to learn of your disappointment during your recent holiday.
We have a team that are dedicated to post travel issues and they will be able to liaise directly with the hotel and investigate your concerns fully.
If you would our customer relations team to look into this for you, please send an email and include your booking reference and we’ll be happy to investigate it for you.
Kind regards
Lowcostholidays
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★★☆☆☆
“Robbed”
Written on: 18/04/2013
The price you see isnt always what you pay. Although i have used low cost holidays on numerous occasions without minimal issue, this year i am concerned with using this site and would check the alternatives like travel republic. Although low cost on most occasions is very competive with other internet travel sites this year i am a bit concerned that they are not advertising the true cost. I booked a short break this year and went through the booking procedure only to find as i pressed... (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 10/05/2013
Good Morning,
We are sorry that your recent booking experience with us did not go as you’d hoped and we would like to apologise for this. We do understand your frustrations but we would like to assure you that the prices advertised on the website are correct and are updated frequently, but from time to time price fluctuations do occur during the booking process.
If you would like us to look into this further for you, please send an email and include your booking reference and we’ll be happy to investigate it for you.
Kind regards
Lowcostholidays
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★☆☆☆☆
“Miss Algimanta Karaliute”
Written on: 15/04/2013 by Algimanta (1 review written)
Hello I booked a holiday for me and my two kids to go on 22 July to Palm de Majorca,Alcudia.I paid 743,18.I saw on my internet banking,that I been charged for my trip.I got it reference booking number:6328110.But I didn't get any confirmation.Please let me know,what's happening?! Because your telephone number on screen by the reference doesn't exist . Thank u and I hope to hear from u soon (read more)
Visit lowcostholidays.comLowcostholidays.com's Response to Algimanta's Review
Written on: 17/04/2013
Good Afternoon,
We have checked your booking and can see that your confirmation was sent out on the 15 April, please let us know if you have received this by email to onlineanswers@lowcostholidays.com
We look forward to hearing from you.
Kind Regards
Lowcostholidays
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★★★★☆
“great holiday”
Written on: 14/04/2013 by Morland
second time i have booked with lowcostholidays, both times the whole process went without a hitch, i booked a group of us on a short break to Portugal and lowcostholidays was so helpful, i would recomend them and will certainly be using them again. (read more)
Visit lowcostholidays.comLowcostholidays.com's Response to Morland's Review
Written on: 17/04/2013
Hi There,
Thank you for the positive feedback, we are pleased to hear that you are happy with our holidays!
If we can be of any assistance, please email onlineanswers@lowcostholidays.com and we’ll be happy to help.
Kindest Regards
Lowcostholidays
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★☆☆☆☆
“TOOK MONEY FROM OUR BANK ACCOUNT - UNAUTHORISED!!!”
Written on: 13/04/2013
We booked yesterday with Low Cost Holidays and paid £1,900 deposit as required to confirm booking. The payment went through on screen. They also charge you for paying with a Debit Card! My husband received a phone call today from a very rude man at Low Cost Holidays telling us we owe money! He said we only took out £1,200 on the card which only covers the hotel and the transfer (they changed the agreed amount) and that we HAVE to pay more as we haven't paid for the flights yet, and if... (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 17/04/2013
Good afternoon
Sorry that you have experienced such issues with your booking, we would never intend to take any unauthorised fund from a customer’s account and we can only apologise that this appears to have happened here.
We would like to look into this for you. If you would like to send an email to onlineanswers@lowcostholidays.com and include your booking reference we will be sure to investigate this for you.
Kind Regards
Lowcostholidays.
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Dontgetdonegetdom's Comment
Written on: 17/04/2013
I have already sent an email to you 4 days ago but no response. I will send it to you again on the above email and await a response. Thank you.
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Lowcostholidays.com's Comment
Written on: 17/04/2013
We're sorry that you've not had a reply to your initial email, please do resend to us @ onlineanswers and we'll look into it from there for you.
Kind Regards
Lowcostholidays
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★★☆☆☆
“OVERBOOKED!!”
Written on: 10/04/2013
BOOKED HOLIDAY WITH THIS COMPANY FOR MAY 2013 IN EARLY NOVEMBER 2012 PAYED THE FULL BALANCE OF £850. TODAY I RECIEVED PHONE CALL FROM LOW COST HOLIDAY REP DEMANDING AN OUTSTANDING BALANCE OF OVER £700 LEFT TO PAY?? AFTER RINGING SEVERAL TIMES THEY SAID THAT IT WAS THERE MISTAKE THEY HAD OVERBOOKED. THIS IS VERY CONCERNING AS TO HOW INCOMPETANT THEY CAN BE LETS HOPE OUR HOLIDAY GOES WELL. (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 17/04/2013
Good afternoon,
We are sorry to see that you have been contacted in error, If you would like us to look into this for you please don’t hesitate to email onlineanswers@lowcostholidays.com and we’ll be sure to look into this for you.
Kind Regards
Lowcostholidays
Reply to this comment
★☆☆☆☆
“DO NOT BOOK WITH LOW COST HOLIDAYS!”
Written on: 08/04/2013 by markaylott (6 reviews written)
This is my second holiday that I have booked with low cost holidays, really I should have learned with the first holiday that the company is a shambles and have no sense of customer service at all. I have recently got back from valencia, in which we booked last August, however in December I had an email saying that the hotel had shut. Very dissapointed as I had only chosen to go to Valencia for the hotel as it had a lovely spa and situated in a nice place. Well we were not offered a refund... (read more)
Visit lowcostholidays.comLowcostholidays.com's Response to markaylott's Review
Written on: 17/04/2013
Good Afternoon,
We are really sorry to see that you have had such difficulties with your recent booking with us.
Unfortunately we do work from a live system and prices can change, if a flight price should go up once a booking has been made, we are unable to secure it at the original price with the airline.
In this instance, we will always offer customers the opportunity to cancel their booking with a full refund.
With hotel closures, these are unfortunately beyond our control as we are sure you can appreciate and we do our best to offer customers ‘like for like’ alternatives. We can only apologise that your holiday was affected by these issues.
If you would like us to look into this for you, or you have any further questions, please don’t hesitate to email onlineanswers@lowcostholidays.com and we’ll be happy to help.
Kind Regards
Lowcostholidays
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Markaylott's reply to Lowcostholidays.com's Comment
Written on: 17/04/2013
same old replies that you send out to everyone
you have obviously not looked into our review properly , as it was not to do with the flight cost... which makes me even more certain never to book with your company again.
AND I WOULD WARN OTHER PEOPLE TO DO THE SAME IF YOU DO NOT WANT TO EXPECT AGGROVATION OR CHANGED HOLIDAY PLANS !!!!!
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★★★★★
“Fantastic Holiday”
Written on: 07/04/2013 by Pettina
Just got back from a week in Benidorm and got to say everything ran smoothly from flight to transfers and hotel. Wasn,t looking forward to it after reading all the negative reviews but must say we had no problems whatsoever and can't praise them enough for our thoroughly enjoyable holiday. Will definitely be booking with Lowcost in the future.:)) (read more)
Visit lowcostholidays.comLowcostholidays.com's Response to Pettina's Review
Written on: 08/04/2013
Hi there,
Thank you for your review, we are really pleased to hear that you enjoyed your recent holiday with us to Benidorm.
We do appreciate your feedback and we look forward to providing you with holidays in the future!
Many Thanks
Lowcostholidays
Reply to this comment
★★☆☆☆
“dont book transfers with them”
Written on: 06/04/2013
dont book resort transfers with them we got charged for transfers and they didnt pick us up for return transfer nearly missed check in for return flight had to get a taxi which was a further 14 euro cost on top and they still havent answered my emails why we werent picked up not helpful when you return and you have a query DONT BOOK RESORT TRANSFERS GET A TAXI .... (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 08/04/2013
Good Afternoon,
We are sorry to hear that your return transfer did not collect you from you hotel.
If you would like us to look into this for you, please email onlineanswers@lowcostholidays.com and we’ll be happy to advise you from there. Please be sure to include your booking reference and we’ll be in touch.
Kind Regards
Lowcostholidays
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★★★★★
“Fantastic deal with Low Cost Holidays!”
Written on: 06/04/2013
Saw a great deal on there site so rang straight away,we were dealt with by a very pleasant young lady,who arranged our flights and hotel stay in Sharm el Sheikh,at a hotel we stayed in last year.We got the price we had seen on their site and all booked in a very short time.We have booked with Low Cost Holidays a few times in the past and have always been very happy with them and their low prices!! (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 08/04/2013
Hi There,
Thank you for your positive comments, we are glad that you have been happy with our prices and customer services and we look forward to receiving further bookings from you in the future!
We hope you have a wonderful holiday in Sharm.
Kind Regards
Lowcostholidays
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Showing 21 - 30 of 1916 Reviews
★☆☆☆☆
“Poor customer service”
Written on: 05/04/2013 by despondent
Booked a holiday with lowcost holidays and our flight was cancelled, the airline did not offer an alternative so we lost the holiday. On contacting lowcost holidays the gentleman just kept repeating contact the airline, the transfer company and the hotel direct it was nothing to do with lowcost. I fully appreciate due to the weather this can happen but to be met with a brick wall when trying to get something sorted was not very good, i even asked if i could get another flight from another... (read more)
Visit lowcostholidays.comLowcostholidays.com's Response to despondent's Review
Written on: 08/04/2013
Good Morning.
Thank you for your feedback.
We are really sorry that your holiday was affected by a cancelled flight and you did not feel that our customer service team assisted you fully.
Unfortunately, when flights are cancelled due to weather conditions we are sometimes limited with alternative options and therefore the best means of resolving is for passengers to contact the airline directly for further information. It would appear that in this instance we had no options to be able to provide you and therefore felt it necessary to direct you to the airline itself.
We would like to apologise once again that your holiday did not go as planned and was affected by a cancellation, we will be sure to use your comments to help improve our service in the future.
Kind Regards
Lowcostholidays
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★★★★★
“Not a problem! ”
Written on: 01/04/2013 by minisativa (1 review written)
I booked a 3 night trip to krakow with my 16 year old son for a bit of quality time. I couldnt fault Lowcostholidays one little bit. I had to call when placing the booking online as I had a voucher code to use but as I was only paying £112 return with the B&B 3*n hotel included per person it was against the terms of the voucher (£99 each) this was sorted at the time and it was actually a couple of £ cheaper when it went through. That impressed with the whole situatution - the hotel- the... (read more)
Visit lowcostholidays.comLowcostholidays.com's Response to minisativa's Review
Written on: 08/04/2013
Good Morning
We’d like to thank you for the positive feedback and we are really glad that your recent booking with us met your expectations in a number of ways.
We are also really pleased to hear that you will be using us again in the future.
Kindest Regards
Lowcostholidays
Reply to this comment
★★★★☆
“travel arrangments worked like clockwork”
Written on: 31/03/2013 by goodlife2 (1 review written)
just returned from holiday in peurto de la cruz in tenerife,having been sceptical about booking everything to do with it on the internet we where impressed with the way it all came together. there where absolutely no problems whatever with any part of the arrangments, we where particularly impressed to recieve a fax from the transfer company at the hotel confirming pick up time which showed commitment.everything came together as arranged and went without a hitch,we will certainly use them... (read more)
Visit lowcostholidays.comLowcostholidays.com's Response to goodlife2's Review
Written on: 08/04/2013
Good Morning,
Thank you very much for the positive feedback, we are really pleased that your recent holiday met your expectations and went without a hitch.
We look forward to receiving future bookings from you!
Many Thanks
Lowcostholidays
Reply to this comment
★★★★★
“Good service and price - thanks”
Written on: 31/03/2013
I've used Lowcostholidays a number of tilmes and always been happy with the service and price - in fact, they are generally the cheapest around. if you are happy to book with the minimum of fuss then I would recommend them. (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 31/03/2013
Thank you very much for your positive feedback. If there is anything else we can help you with in the future, please dont hesitate to contact us.
Reply to this comment
★☆☆☆☆
“tried to book package holiday”
Written on: 28/03/2013
tried to book package holiday on website. got half way there then would not let me go past the booking part where u enter ur name and pay.got good price for my flight then they stopped be booking it and put the price up £88 pounds.got on the phone but the guy did not want to know.just said something about live prices.tried again within 5 min and the price came down £28 and it did the same thing over again by not letting me book my flights.never again will i book with this site. (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 29/03/2013
Good Afternoon,
I am sorry to hear that you experienced website issues whilst trying to book online.
Our booking systems are live, so prices are subject to change. Your booking total is not confirmed until a confirmation email has been received by ourselves.
I am sorry that you did not receive a smooth booking process, but if you would like to try and book again, please either try on online or send an email to onlineanswers@lowcostholidays.com including some details of your ideal holiday and we can get our sales team to contact you.
Kind Regards,
LowCostHolidays
Reply to this comment
★★★★☆
“Easy to browse and book”
Written on: 26/03/2013 by Stacey1984
Absolutely brilliant site to use to book a holiday. Its the second time that I have used lowcostholidays.com for booking a holiday. Both times have been smoothly booked and everything has ran to plan. I like the fact that lowcostholidays think about everything for you and give you the option to add or remove items to adapt the holiday to your peference. Once holiday is booked you get everything confirmed by e-mail and don't have to wait around for confirmation or tickets to come through... (read more)
Visit lowcostholidays.comLowcostholidays.com's Response to Stacey1984's Review
Written on: 27/03/2013
Good morning,
Thank you very much for your positive feedback on our site. We really do appreciate your comments and were very pleased to hear that the booking process ran smoothly for you.
We would like to take this opportunity to thank you for your return custom and we do hope that we will be able to continue to provide you with your future holidays!
Kind regards
Lowcostholidays.com
Reply to this comment
★★★★★
“Easy to book. Good prices”
Written on: 26/03/2013 by old fogey (4 reviews written)
I booked a week in Malta in March 2013. I found the website easy to use and, having tried to book this holiday independently, straightforward and value for money. I paid extra on the hotel for a sea-view. When I received the confirmation I noticed that the holiday description omitted to state that I had booked a sea-view. I telephoned lowcostholidays, the lady on the other end confirmed that this is what I had booked and sent an email of confirmation, so that there could be no... (read more)
Visit lowcostholidays.comLowcostholidays.com's Response to old fogey's Review
Written on: 27/03/2013
Good Morning,
Thank you for the lovely comments, we appreciate feedback from all our customers, whether good or bad and we are pleased to hear you had such a good booking experience with us.
We do usually email our customers that need to complete any information with the airlines, to remind them that this will need completed before travel, but from your comments we will endeavour ensure that this is clear to all relevant customers.
Thank you again for your feedback, and we look forward to receiving bookings from you in the future.
Kind Regards
Lowcostholidays.
Reply to this comment
★☆☆☆☆
“Extremely worried!”
Written on: 26/03/2013 by Clairebaines74 (1 review written)
Today i thought i'd booked our family holiday to tenerife, through lowcostholidays.com. I tried to book online, but was told there was a problem verifying my card and had to ring the number. The booking seemed to be going smoothly untill the end when she tried to confirm, she said the flights had gone up and it had increased my holiday to above budget. So we both looked at other flights and was pleased to find the same price flights at a better airport. She then went on and took my debit... (read more)
Visit lowcostholidays.comLowcostholidays.com's Response to Clairebaines74's Review
Written on: 27/03/2013
Good Morning,
We were sorry to learn of the issues you have encountered so far in our booking process. We do work on a live system and as you are aware flight prices can increase rapidly within a short space of time. This is unfortunately something which is beyond our control and is unavoidable. We do endeavour to provide the best service possible to our customers and we are sincerely sorry that you have been affected by this.
We are more than happy to look in to this for you in order to reassure you that the flights have now been confirmed however to do this we would like to request that you please write to us at onlineanswers@lowcostholidays.com and include your booking reference so that we are able to look in to this further for you.
Kind regards
LowCostHolidays
Reply to this comment
★☆☆☆☆
“BEWARE TO BOOK YOUR HOLIDAY WITH THIS COMPANY”
Written on: 25/03/2013 by kodia (1 review written)
I had to cancel my hotel booking in Gran Canaria because our flight 24.03.13 was cancelled.(bad weather condition).Who could have predicted that the winter in England drags till end of march? I booked hotel in January 2013 and paid in full.if I book my holiday in advance why do they charge full amount straightaway??? now they send to us invoice which said we will not have ANY MONEY back !!! we do not have any chance for refund. Is it my fault our airline had cancel our flight ?? we wanted... (read more)
Visit lowcostholidays.comLowcostholidays.com's Response to kodia's Review
Written on: 27/03/2013
Good Morning,
We are sorry that you were unable to use your hotel booking as a result of the cancelled flight on the 24th March.
As you have stated this was due to bad weather conditions, which unfortunately is something which is beyond our control. In this instance we would refer you to your travel insurance provider however if you wish for us to look in to this further for you please do email us at onlineanswers@lowcostholidays.com, with your booking reference.
Kind regards
Lowcostholidays
Reply to this comment
★★★★★
“CLUB HOTEL FLORA GUMBET/BODRUM”
Written on: 25/03/2013
WE HAD OUR WINTER HOLIDAY AT CLUB HOTEL FLORA GUMBET BODRUM.BOOKING WAS EASY PRICE WAS GOOD AND HOTEL WAS EXCELLENT CLUB HOTEL FLORA IS A SMALL FAMILY RUN CLEAN, FRIENDLY HOTEL AND IN THE HEARTH OF GUMBET AND WALKING DISTANCE TO BODRUM CENTRE ROOMS ARE WELL DECORATED AND IN GENEROUS SIZES MOST IMPORTANTLY HOTEL IS RUN WITH EXTREMELY FRIENDLY AND PROFESSIONAL STAFFS AND YOU GET PERSONNEL ATTENTION FROM RECEPTION TO THE OWNER OF THE HOTEL . IT IS PRIVILEGE TO STAY IN THIS HOTEL AND WE... (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 27/03/2013
Good Morning,
Thank you for the lovely comments we will be sure to pass these over to the hotel for you.
We are very glad to see you enjoyed your recent trip and thank you for the positive feedback.
Kindest Regards
Lowcostholidays
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See next 10 reviews
Showing 31 - 40 of 1916 Reviews
★☆☆☆☆
“Beware, beware, beware !”
Written on: 25/03/2013 by Disgusted333
Supposedly booked a week to Costa Del Sol via this company at circa £640. No receipt or email and then noted £375 had been taken from my bank account. The next day I received emails saying the flights 'had not gone through' and (surprise surprise)when I rang them the flights were not now available at the same price - they wanted more money from me. Utterly disgusting - and, at best, very, very dubious sales practice - I have gone to my bank and reported the facts - I have also reserved my... (read more)
Visit lowcostholidays.comLowcostholidays.com's Response to Disgusted333's Review
Written on: 27/03/2013
Good Morning,
We would like to take this opportunity to apologise for the issues you have so far experienced;
We do work on a live system which may mean the cost of a flight increases during the booking process. We are very sorry that you were affected by this, although it is something which is beyond our control as the cost of flights comes directly from the airline. We would like to be able to resolve this for you as soon as possible and therefore request that you contact us at onlineanswers@lowcostholidays.com with your booking reference so that we are able to do this for you.
Kind regards
LowCostholidays.com
Reply to this comment
★★★☆☆
“Need help”
Written on: 25/03/2013
Hi, I just cancelled my holidays to Spain because of visa problem. And I got email from low cost holidays saying they will onlŷ refund me £261 when I paid £717 altogether. And I called them up and guy said I won't get any money back from flight. So, I told him okay I will re-apply for visa and keep my holidays as it is. And he said okay but I told him because I already cancelled it is there going to be problem he said no low cost holidays haven't still conform it so I will leave a note on... (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 27/03/2013
Hi there,
Sorry to hear that you have not been contacted regarding this, if you send an email to onlineanswers@lowcostholidays.com, we will be more than happy to take a look and advise you from there.
Please be sure to include your booking reference in your email and we will be happy to help.
Kind Regards
Lowcostholidays
Reply to this comment
★★★★☆
“cheap quick easy”
Written on: 23/03/2013
Its easy to use this site and we found everything we needed especialy the cheap price,booked it, job done,all we had to do is turn up at the airport. (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 27/03/2013
Good Morning,
Thank you for the positive comments, we are glad to hear your recent booking with us met your expectations and we do hope to see bookings from you in the future!
Many Thanks
Lowcostholidays
Reply to this comment
★★★★☆
“Worried after reading all bad reviews ”
Written on: 21/03/2013
I just booked my holidays for may month and after reading all the reviews I'm scared now I hope my holidays will go alright i have Spend a lot money on it. (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 27/03/2013
Hi There,
If you would like us to take a look at your booking to reassure, you we will be more than happy to do this.
Just send an email to onlineanswers@lowcostholidays.com and include your booking reference and we’ll get back to you.
Kind regards
Lowcostholidays
Reply to this comment
★★★★★
“location location location”
Written on: 19/03/2013 by Sheila6
Cervantes hotel in Torremolinos a great location,very central to beach and restaurants Hotel although very modern on entering ,bedrooms could do with being upgraded.The beds quite old,not very comfy.The pillow long and very flat. Food Fabulous,so much choice,Drinks reasonably priced.Staff friendly and helpful.Would certainly stay there again,and would reccomend to family and friends.A few more plug points would be good.Always nice to have a cuppa when you wake in the morning,but no... (read more)
Visit lowcostholidays.comLowcostholidays.com's Response to Sheila6's Review
Written on: 27/03/2013
Good Morning,
Thank you for your comments, we are glad you enjoyed your stay at the Cervantes Hotel.
We have passed your comments to the hotel too, for their reference.
We would like to take this opportunity to thank you for your feedback.
Kind Regards
Lowcostholidays
Reply to this comment
★☆☆☆☆
“take it or leave it - so i left it - thanks”
Written on: 15/03/2013
we booked (or should i say, THOUGHT we booked) a holiday to Lanzarote from Manchester, price not too bad, location not too shabby, paid in full. next day we had a call from their call centre advising that there were no flights back - and we could fly back to a different airport (Birmingham or East Midlands?) and the flights would be more money as well. That was no good to us as we needed the car. I asked the caller if he could find us outbound flights and inbound flights from and back to... (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 16/03/2013
Good Afternoon,
We are very sorry to hear that your recent booking with us did not go as anticipated.
We apologise that we could not offer the flights you originally chose, unfortunately as we use a live system for our bookings, from time to time, availability on the flights can change which can cause a booking to be unsuccessful. When booking with lowcostholidays.com , we act as an agent on your behalf. Unfortunately if the airline fail to confirm the flight due to a lack of availability, we would contact you as soon as possible to see if you wish to proceed with any alternative options including cancellation with a full refund.
If you would like to discuss this further please email us at Onlineanswers@lowcostholidays.com and we will be happy to assist.
Kind Regards
Lowcostholidays
Reply to this comment
★★★★★
“CLUB HOTEL FLORA BODRUM /GUMBET”
Written on: 15/03/2013
Booked our winter holiday with LOWCOST HOLIDAYS and had a lovely stay at CLUB HOTEL FLORA in GUMBET/BODRUM It was a fantastic value good resort and excellent choise of Hotel During our 19 days of stay we found this hotel exteremely clean ,excellend food and friendly staff from the owner of the hotel to the reception and room service staffs Many thanks to LOW COST HOLIDAYS and CLUB HOTEL FLORA Mr&Mrs GURKAN CELENSU (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 16/03/2013
Good Afternoon,
Thank you for your positive feedback and we are pleased you enjoyed your recent holiday with us.
Many Thanks
Lowcostholidays
Reply to this comment
★★☆☆☆
“At last i thought a company that does it right.......”
Written on: 14/03/2013
Found the trip that i wanted went through and spoke on the telephone, booked, needed insurance for my 79 year old mum, the sales rep said all ok even though i said she will be 80 in August... no worries, paid the price and all the paperwork was emailed straight to me... big problem the insurance was in my name and not mums, phoned again she said she would adjust it and resend, again not in mums name. Had to be put through to Customer Care who told me mum was too old for them to insure and... (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 16/03/2013
Good Afternoon,
Firstly we would like to apologise for the issues encountered with your recent booking with us.
Please can you send us your booking reference number to onlineanswers@lowcostholidays.com to enable us to assist you further, as we would like to look into the insurance for you.
Many Thanks
Lowcostholidays
Reply to this comment
★★★★☆
“first time with low cost holidays.”
Written on: 14/03/2013
I have travelled extensively abroad and tended to do my own booking. Finding difficulty in booking the holiday I wanted in gran canaria I decided to try low cost holidays. Firstly the price was far better than I could possibly obtain plus the organisation was brilliant' I will certainly use them again. (read more)
Visit lowcostholidays.comLowcostholidays.com's Comment
Written on: 16/03/2013
Good Afternoon,
Thank you very much for your positive feedback.
We wish you a pleasant holiday.
Many Thanks
Lowcostholidays
Reply to this comment
★☆☆☆☆
“Booked over phone as their system wouldn't take the...”
Written on: 13/03/2013 by Connedbylowcost (1 review written)
Booked over phone as their system wouldn't take the booking.On line £640 a couple .over phone £1280 for 4 all in flights,hotel and transfer.On card £340 for hotel,£124 (£9 each local)for transfer and £1235 for flights. what a con.Cancel? cost 10% if the indian call centre can understand ant 10p a minute. (read more)
Visit lowcostholidays.comLowcostholidays.com's Response to Connedbylowcost's Review
Written on: 16/03/2013
Good Afternoon,
We are sorry you were unable to process your booking through our website. Unfortunately as you agreed to the total price at the time of booking, therefore all cancellation charges will be applicable however if you would like us to look into this for you please send us your booking reference number to onlineanswers@lowcostholidays.com to enable us to assist you further.
Many Thanks
Lowcostholidays
Reply to this comment
See next 10 reviews
Showing 41 - 50 of 1916 Reviews
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Lowcostholidays.com's Comment
Written on: 13/05/2013
Good Morning,
I am sorry to hear that you have had this kind of experience with your holiday booking.
Unfortunately this is some of the airline's policy that everyone on the booking has to have baggage and nothing to do with Lowcostholidays.
If you have anymore problems than please contact us.
Regards,
Lowcostholidays.
V2776's Comment
Written on: 13/05/2013
Many thanks for your response. However, I was told that if I only want to take one hold baggage then I can pay at the airport which is £25 one way. Doesnt this contradict the option given at the time of booking? Can you please confirm that I will only be charged for the one baggage at the airport and not for the 4 baggages I am expected to take (2 adults travelling with 2 infants).
Thanks and regards.