Maggiore Car Rental Reviews

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Maggiore Car Rental

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Latest Reviews

★☆☆☆☆

“one thousand eight hundred depoist”

Written on: 09/07/2016 by Bcnwoman (1 review written)

Arrive in Naples get the shuttle bus to the car rental companies perfect. But that is were it all stops. We arrive at the Maggiore desk to complete chaos, after waiting for 45 minutes, we are served (or should I say grunted at) First we are told that a deposit is required ok we have hired cars all over the world we know this and give him our card I look over only to find that they are taking 1,000 euros I ask why this is and was told I have to take EXTRA insurance at 21 euros a day or I will… Read Full Review

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★☆☆☆☆

“WORST EXPERIENCE EVER!! ”

Written on: 07/07/2016 by GinaTurner (1 review written)

One star is an exaggeration - zero star is more accurate!!! Pick up was okay but not the car we ordered. The car broke down on a Saturday and then it got very stressful.... We continuously rang the listed numbers but they seldom pick up the phone and if they did they just talk over the top of you giving another number to call to pass on the problem. We were calling from an international number ($$) and found it incredibly frustrating that each time we had to answer the same basic… Read Full Review

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★★★★☆

“I would recommend Maggiore at Trapani airport (Sicily)”

Written on: 22/06/2016 by CaterinaSu (1 review written)

I have to admit that I'm quite suprised reading all these comments. I rented a car from Maggiore during my 2weeks holiday in Sicily (Trapani airport). We made an internet reservation and payment using rentalcars site. I was asking for fiat panda, but received lancia ypsilon with NO EXTRA payment. The car was a bit dirty outside, had some sand inside and several sratches. I took photos of everything and ask for writing it in protocol. They do it without any problems and told us we are not… Read Full Review

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★☆☆☆☆

“worst car hire EVER”

Written on: 14/06/2016 by michael333 (1 review written)

The most unprofessional car rental office ever witnessed, at Maggiore Naples Rail Station. Staff, dressed in t shirt and shorts....texting on their private phones. Initial contact immediately sought to up sell CDW insurance cover for an exorbitant amount. On declining, they then sought to place 2500 euros as a preauthorisation on my card. This was double the correct amount. The payment was apparently being consistently 'declined' (supposedly forcing me to accept the before mentioned insurance)… Read Full Review

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★☆☆☆☆

“Evitate Maggiore”

Written on: 01/05/2016 by AliceUK (2 reviews written)

Pessima esperienza a Maggiore di Brindisi. Siamo stati obbligati a comprare l'opzione casco (chiedevano un deposito su cc di 2500 euro per una Panda!!!!), quindi abbiamo pagato il doppio! Il costumer service del broker auroeurope era molto stupito del fatto ma non poteva fare nulla. Il customer service di Maggiore è risultato essere INEFFICIENTE (mi hanno risposto dopo piu di 6 mesi) e INUTILE! State alla lontana da questo rental! Worse experience ever at Maggiore in Brindisi. We ended paying… Read Full Review

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★☆☆☆☆

“Unbelievably bad customer service”

Written on: 20/04/2016 by ColinBradley (1 review written)

Rented a car from Maggiore in Ancona to drop off in Rome last August. On the last day woke up to find the windscreen cracked. When I returned the car I told them the front windscreen had cracked even though there had been no apparent incident to cause this. I was told that this was not covered by insurance. I had to fill in a damage form which I duly did. I was then charged €450 damage plus an additional €65 damaging processing fee. I have never had to pay anything like this for a… Read Full Review

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★☆☆☆☆

“Choose another rental company”

Written on: 27/03/2016 by rlWarren380 (1 review written)

Booked a car from Bergamo airport. Collected the documentation from the airport office easily enough.... then told to go to the bus-stop! Went to the bus stop, and waited and waited and waited.... the website says 'on-airport' but it is a bus ride away - which is a pain when there are 4 of you with bags and skis.... Got to the rental carpark office... nobody there. Wandered around looking - nobody. Tried the other offices - just a shrug. Eventually, someone turned up, nonchalantly smoking a… Read Full Review

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★☆☆☆☆

“keep awaaaaaaaaaayyyyyyy”

Written on: 10/03/2016 by emmanouil887 (1 review written)

I' ve been there 9 o' clock, and there was this hilarious man, who was slower than my grandma...!! we waited 1 hour there, he was just talking italian andd laughing around with other italians..! we had rent the car for one day, so as u understand we were in a big hurry. We told this to him but he said he had to print some documents. Furthermore, we had to use a gps, and they just gave it to us, without any instructions, so we used the other half hour, into the traffic, trying to regulate it… Read Full Review

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★★☆☆☆

“Flat Tyres and daily charge for snow chains- in Winter!!”

Written on: 12/02/2016 by Fernandez1978 (1 review written)

Collected a car from Venice Airport in December with family of 4. No winter tyres but told they would provide chains for tyres (container in boot). Computer on board said two tyres were flat. When tyres were checked, ALL 4 were flat- Dangerous- I would think so but not them apparently when I informed them on handing car back. Returned the car and got invoiced for chains 33 Euros!!!! -they even advertise price of car rental on internet with chains included. When my agent argued that chains… Read Full Review

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★☆☆☆☆

“ridicoulous additional fees”

Written on: 26/01/2016 by Pescecn (1 review written)

we arrived in Milan just before Christmas. we boked a car with a broker with Maggiore.it this was the cheapest but then 2 bad surprises: 1. they wanted to charge us with an additional fees for winter equipment (tyres or chains) which are mandatory to drive on the majority of the roads in Italy in winter. it's like to rent a car without steering wheel! 2. after 3 weeks yesterday, they charged me with additional 42€ for an admin fee for a fine. this is ridiculous… Read Full Review

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★☆☆☆☆

“Harrowing, life-threatening, intimidating”

Written on: 22/01/2016

8 Day Tuscany Fly & Drive with Milan, January 2016. I just returned and will warn all unsuspecting travelers to NEVER EVER book a trip with Gate 1 or rent a car from Maggiore. Dealing with Maggiore Car Rental was a nightmare, driving the car was life-threatening, and Gate 1 provided no assistance to us whatsoever. Our first car had mechanical trouble and had to be towed away from our hotel costing us an afternoon waiting for the flat bed truck. Plus we had just fueled up the car at the cost of… Read Full Review

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★☆☆☆☆

“AVOID- No stars”

Written on: 14/01/2016

Please listen to everyone writing these reviews. The company is a terrible rip off. We booked a certain type of car and paid the deposit, only to get there for pick up and the car type wasn't available. We got down graded to the type below but didn't get any sort of discount! We then had to pay extra for insurance as their machine would accept any of our credit cards for the 1800 euro guarantee - yes 1800 euro, this wasn't because of our card limit, the cards were usable. The extra insurance… Read Full Review

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Lawyer3's Comment

Written on: 18/01/2016

We have just received the same extra charge of €42 with no explanation on a rental in October which was finished off with them signing that we did NOT owe anything. This is an unauthorized charge, we have contacted Eurocard.

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★☆☆☆☆

“Do not choose Maggiore”

Written on: 27/12/2015 by MariaAngo (1 review written)

We rented a car at Maggiore sept 2015. Trappani Sicily. They forced us te buy an extra insuranace. Told us our deposit on the credit card was insufficient. This was not correct: we increased ouR deposit in advance. But this guy, a don-corleone-wanna-be just said: computer does not accept. So we were forced to take another insurance, extra costs €420. Afterwards they additionaly charged us for €170 damage, but there was no damage, not even at our mutual inspection!!! We protested and… Read Full Review

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★☆☆☆☆

“extra charge of a day”

Written on: 16/11/2015

I delivered my rental at Pisa airport at the end of our holiday, early in the morning at 7.15 because of an early flight. The Maggiore office was still closed so I dropped the carkeys in the keybox in time according to the contract. On the invoice I received after several requests there was an extra charge for a day (100 euro!!) because they found the key in the afternoon while I was already home. Although I mailed them a foto with time stamp of the car from the spot where I dropped it as well… Read Full Review

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Siciliannyc's Comment

Written on: 08/01/2016

There is no reason to use the name of organized crime that has destroyed the luves of thousands of families. The use of that word is Xenophobic and hateful and hurtful. I find your remarks distasteful. Your review may be fair but not your racial slurs.

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★☆☆☆☆

“Maggiore car rental- warning !!! be ware !!!”

Written on: 02/10/2015 by liorkaz1 (1 review written)

We rented a Van from Maggiore car rental in Venice airport. Our smallest problem was waiting almost an hour in the airport to receive the car: a poor maintained 70,000km Peugeot Boxer. Two days after renting the car, the side door broke. We had to drive 40km from Garda to Verona to replace the car, with a similar bad maintained Van. 3 days later, at 17:30, when driving on the mountains from Garda to the Dolomites, 8 passengers with our suitcases, the car brakes failed and we had to stop on the… Read Full Review

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★☆☆☆☆

“Still waiting for a compensation decision”

Written on: 30/09/2015 by PeterSuta (1 review written)

We hired a car in Naples in July. The car broke down 5 miles outside of naples airport. It was 37 degrees, we were stuck on a highway, we have a son aged 4, a daughter aged 18 months, and my wife was 6 months pregnant at the time. Maggiore charged me for the repairs and I was not at fault with the car breaking down. I did not have comprehensive insurance however I do not believe I should be liable for a fault to the car I hired when I am not responsible for it. The car hire was organised by… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 28/09/2015 by hunterr (1 review written)

Car hire was fine but they tried to rip me off when I got home by making up spurious extra charges totalling over £100 and charging them to my credit card without warning. This has never happened to me with any other car hire company. AVOID!… Read Full Review

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★☆☆☆☆

“Never rent a car here!”

Written on: 28/09/2015 by 300Crabtree (1 review written)

I booked a car with full insurance via the internet but my credit card was not accepted, so I was charged 18 euro extra for cash payment WITH THE SAME card! Arriving at the airport the full insurance was not a full insurance and I had to pay extra (nice sales trick !) Arriving at the car there were more dents and scratches than were stated on the paper and the full tank was not full. The people at the desk were very unfriendly and I had to force them to write down my findings. Contacted the… Read Full Review

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★☆☆☆☆

“Unacceptable (Rubbish Customer Service)”

Written on: 25/09/2015 by Abagailq351 (1 review written)

Car rented out from Bergamo airport. Drove all the way to Garda (90 kms) and on arrival noticed that car tail gate was faulty (unable to lock). Phoned Maggiore at Bergamo immediately to get car changed at nearest office. Desk official (a certain Claudia) was arrogant and rude. Told me to phone Verona myself for a possible change. In the process gave me wrong Verona office number and refused to give me correct number (she said I had to wait as she was seeing to another customer). Found number… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 22/09/2015 by Confidential101 (1 review written)

In brief, car broke down after 1 day. Maggiore refused to supply a replacement and insisted we had to make our own way back to the original hire point. We had no car and were stranded in our bungalow deep in the countryside for two days. It was an awful experience. I could not believe a car hire company could behave so badly. Our car brokers (Economy Car Hire, can't praise them enough) couldn't get a car from Maggiore either and ended up using another car hire firm! All in all an astonishing… Read Full Review

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