121 Car Hire Reviews - www.121carhire.com

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Latest Reviews

“ALL A BIT UNSAVOURY”

Written on: 15/09/2014

Hi there I booked a hire car through you guys who promised me a good deal. What you hadnt explained at the outset was that it was with a car hire firm not actually in Gatwick airport. Having walked 10 minutes to a bus stop I then had to wait another 25 minutes for a lift 2 miles down the road to an Industrial estate and a portacabin. Once there and having waited a further 10 minutes i was asked to produce my driving licence, then my passport and then was asked to have my photograph taken, which… Read Full Review

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121Carhire02's Comment

Written on: 18/09/2014

Dear Customer

Here at 121carhire we take customer satisfaction very seriously and should the service from any of our suppliers fall short of customer expectation then we would want to know so that we are able to feed this back to our suppliers in the hope that future customers so not experience such issues.

If you would like to contact us directly please do so by clicking on the 'Contact Us' link on our website and we will be more than happy to hear your comments and help you.

Kind regards

Customer Support

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“Beware. Worst car rental experience of my life”

Written on: 26/08/2014 by McQueengj309 (1 review written)

The first time I used this company it was a bit messy and awkward but there prices were good so decided to use them again. Had booked a car from Gatwick, I was aware it would be off airport location, as instructed I rang them prior to meeting up(I rang them from Victoria station before I got on the train to Gatwick) and they said they would meet me at the agreed time and place. 30 minutes after the agreed time I rang them to ask where they were and was told that there were no cars available… Read Full Review

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Carrentals01's Comment

Written on: 28/08/2014

Hi there,

Many thanks for taking the time to review our company.

We are very sorry to learn that you were not happy with your recent car rental experience. We take customer satisfaction very seriously and should the service from any of the local suppliers fall short of customer expectation then we would want to know about this so that we are able to feed this back to the service provider in the hope that future customers so not experience such issues.

If you would like to contact us directly about this issue, please do so via the contact us form found at the bottom of our FAQ section and we will be able to pass your comments on to the local supplier for their consideration.

Once again, we are very sorry to hear about your experience however, we do hope that this does not deter you from using 121 Car Hire to find your future car rental.

Kind regards,

121 Car Hire

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“easy and efficient”

Written on: 04/08/2014 by syd1234 (2 reviews written)

Had to Change the date and time of my booking. Was really easy. Called the 121 number. Easy as pie… Read Full Review

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“Reasonable rental cost”

Written on: 26/07/2014

Nice new car, very competitive price compared to other companies, still do not like fuel policy that all providers have now adopted… Read Full Review

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“Everything was easy and excellent except for one...”

Written on: 25/07/2014 by Morales352 (1 review written)

Everything was easy and excellent except for one thing. When arriving we found out we needed to show proof of our return ticket out of the country, not sure why but had not brought it as it was not listed in the documents to bring along. If this item is so important why does 121 not mention it ?… Read Full Review

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“Quality low cost car hire”

Written on: 23/07/2014 by Rodolfob388 (1 review written)

Thanks for providing an easy booking process at a good price… Read Full Review

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“Best value for car rented”

Written on: 20/07/2014 by Sliema1909 (1 review written)

While picking up car was a bit of an issue as there were no real directions to pickup point - all in all the service and car provided were worth the initial hassel at pickup. Car provided was perfect for our requirments and the car itself was new and comfortable - the only slight issue was that car was provided with an empty fuel tank - while I returned it with a quarter tank - this should have been a factor for some minor refund… Read Full Review

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“End of Holiday Hire”

Written on: 18/07/2014 by Davidsonsw371 (1 review written)

The best thing about the rental was that there wasn't an enormous one way charge for dropping the car off at a different location… Read Full Review

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“A great deal all round!”

Written on: 17/07/2014 by Kira65 (1 review written)

We had a very smooth and efficient pickup. The price was excellent as was the vehicle. I also bought the online insurance as it was better value than buying at the counter - the only downside being that the insurance (in the event of a claim) would have had to be claimed back after payment had been settled up front… Read Full Review

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“Easy to use and find a car”

Written on: 17/07/2014 by skBragg237 (1 review written)

Done. No worries. Supplier was another aggregator but worked out well… Read Full Review

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“location”

Written on: 14/07/2014 by Melving387 (1 review written)

the location for pick up is very inconveniently located. due to traffic it took 30 minutes by taxi to drive 2 miles to the location. apprarently this is like this every day as there is only one road that goes in and out of leicester. these car hrie companies should have pick ups near train stations so that people can actually get to them… Read Full Review

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“Good service, reasonable price”

Written on: 09/07/2014

Booked 9 days economy car hire at Perpignan airport. Service was easy to use, quick check in and form-filling and efficient and attentive counter staff. Drop off was very easy - just posted the keys and documents in the letterbox. Only reason for not giving 5 stars - we booked a Citroen C3 or similar but got an Opel Corsa… Read Full Review

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“First Class”

Written on: 06/07/2014 by Rees302 (1 review written)

Excellent price. Car was very comfortable, and we got a free upgrade. Pick-up and drop off service at Manchester Airport was trouble free… Read Full Review

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“The car was ready for collection when we...”

Written on: 06/07/2014 by Nyasiai287 (1 review written)

The car was ready for collection when we arrived. Service was excellent… Read Full Review

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“Easy system to book & very good price”

Written on: 01/07/2014 by Richarddicko (1 review written)

Would definitely recommend this service for car hire abroad… Read Full Review

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“budget car hire the best yet”

Written on: 26/06/2014 by yjCardenas373 (1 review written)

budget car hire,very good ,polite service,top model vehicle.not pushed into any added extras.definite use again… Read Full Review

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“They put me through to the worst car hire company ever”

Written on: 20/06/2014 by StanleySlaughter (1 review written)

It was very easy to book a car through 121 but I did not expect that I'll be renting a car from other company. First of all I paid an extra to get VW Polo but in the end I got micra (4 people, 4 large luggage). The rest of experience only got worse when I got to the counter at the Airport waiting about an hour to finally speak with someone from Record Go! Hidden charges everywhere. Left the car in the same condition and got charged God knows what for… Read Full Review

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121Carhire02's Comment

Written on: 26/06/2014

Dear Customer

We are sorry that you weren't happy with your car hire experience.

121carhire is powered by a broker and so do not actually supply vehicles for customers. We work with a number of local suppliers to fulfill our customers booking requests.

If you would like us to look into this for you and find out what the extra charges relate to then please can we ask you to contact us. To do this, go back through our website and click on Frequently Asked Questions. Scroll down to the bottom and click on the Contact Us link. Please fill this in and we will gladly look into your complaint for you.

Kind regards

121carhire.com

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“what i thought about car and service”

Written on: 20/06/2014 by gfCardenas218 (1 review written)

very easy to book. Friendly and helpful staff both on the phone and at the airport. Would definitely book with you again… Read Full Review

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“Excellent and easy booking”

Written on: 17/06/2014 by SOX31 (1 review written)

The website is easy to navigate and prices seem lower that other sites. Once you book a car a voucher and details of booking are emailed straight to you and car collection was hassle free. I would like to see more options on cars and the option to have an insurance included to remove the excess but this is a minor issue. Overall a great site and will use again… Read Full Review

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“Cheap and easy car hire”

Written on: 12/06/2014

Hired a car online with 121 car hire, and upgraded to Nissan Qashquai (or similar). Was very nervous when we went to pick up the car as the price was so cheap we expected to get some awful, old car. Were pleasantly surprised when we actually got an immaculate Nissan Qashquai as requested. NO CATCHES. The only thing we didn't like was them telling us there was a £1200 excess for any damage, then offering us extra insurance to cover that. We refused and fortunately didn't need it. Overall… Read Full Review

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