121 Car Hire www.121carhire.com Reviews
Latest Reviews
★★★★★
“everything great”
Written on: 18/05/2013 by ilnec
New car with a lot of options, fast check in and check out (read more)
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★★★★★
“Excellent value for money with a good choice of...”
Written on: 18/05/2013 by bigandysho (1 review written)
Excellent value for money with a good choice of vehicles and providers made available to me. The Thrifty representative who I dealt with at Edinburgh was very helpful and friendly. The only slight downfall was that I had a bit of a wait to be served as there was only one Thrifty representative on duty at the desk and he was dealing with a customer when I arrived. I wasn't in a hurry though, so i didn't mind. (read more)
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★★★★★
“a great experience”
Written on: 17/05/2013 by AntD1971
Hired a Peugeot 107 using this website, for just over a week, I am 6ft 2 and a bit :) and had inches of headroom to spare. The fuel economy was excellent and it was quite nippy and basically a lot better than i expected in most regards. the boot is small, but i didnt need a big boot so it wasnt a problem/ The cost of the hire was excellent and the advisers (hove based) were both very helpful. very recommended and i will be using them again. Anthony. (read more)
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★★★★☆
“Very Good Service”
Written on: 17/05/2013
The booking process was simple and fast. Very good value for money. Car hired was from Avis No waiting at the airport. Staff very friendly and helpful. Lovely little car which was as described when booked. Paperwork completed quickly. Car returned quickly with no fuss. Would definitely use this service again and recommend to others. Thank you. (read more)
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★★★☆☆
“Simple to book and could drive away simply enough”
Written on: 15/05/2013
The car hire was simple to book online, but when I came to the bus stop that was explained in the booking certificate and telephoned the car hire office it took very long (about 20 minutes) before I was collected, but at the office I was given the car quickly enough. But on the return the whole procedure of returning the car took far too long. Just because a small scratch was found on the rear bumper (that seemed to have been made by someone walking too close to the car with a suitcase,... (read more)
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★★★★★
“Faultless”
Written on: 15/05/2013
Easy to understand directions to the drop-off area, good communication with the company, perfect instructions for retrieval of the car, rapid service as soon as I had picked up my bags, professional attendants, and the car park could not have been far as the car was delivered so quickly. For the price, what's not to like? (read more)
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★★★★☆
“Good car, good service”
Written on: 15/05/2013
121 Carhire offered a good, brandnewe car for a suitable price. Service was OK, the only minor point being the distance to the airport (read more)
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★★★★☆
“what to do..??”
Written on: 14/05/2013
Hi, I hire a car true 121carhire which have good rating but I have received e-mail from 121carhire that says Your car rental booking was powered by CarTrawler which have low rating...please any one with this experience.... (read more)
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★★★★☆
“Smooth as Silk!”
Written on: 14/05/2013 by oms1959 (1 review written)
Wait for bus at Heathrow was short. Distance to rental station was a little long. Service and courtesy of staff was excellent. The attempt by the customer service representative to sell me deductible insurance cover was a little too enthusiastic. It actually caused me anxiety, hoping there would be no damage to the car. Car was in excellent condition, new and clean. The copy of the provided map to locate the rental station for return was a poor photocopy. Could be better. May I suggest... (read more)
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★★★★☆
“Budget Car rental (Miami)”
Written on: 14/05/2013 by phil6 (1 review written)
The Budget car rental was very efficient and helpful. The car was full of fuel and reasonably clean on the interior, however, there was quite a few bumps and scratches on the exterior and when I returned the car the Budget rep asked what had happened to the rear bumper and I had to explain that I got the car in this condition. Overall a good experience, the sign posts for delivering the car back to the airport could be better, but we got there eventually. Phil M (read more)
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Showing 1 - 10 of 896 Reviews
★★★☆☆
“Europcar at Cancun”
Written on: 13/05/2013
Pick up/ Drop off location is not actually on the airport as described. This would not be a problem as long as you were informed of this fact (which we were not) and you had plenty of time (which we did not). Paperwork completion, purchasing of additional insurances and general waiting time was lengthy so by the time we were ready to go our stress levels were rising and we made it very clear that we had to get going in order to catch the last ferry of the day from Chiquila to Holbox where... (read more)
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★★★★★
“excellent service”
Written on: 13/05/2013
nothing at all I did not like. The car I was given was much better than what I had booked and in excellent conditions. The price was also very good (read more)
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★★★★★
“centauro proves a winner!”
Written on: 12/05/2013
This was one of many cars I have hired at Alicante Airport and I was satisfied with all aspects of the process.Having the rental booth in the terminal removes some of the worry when arriving late at night. The booking process was smooth and the car was easy to find and clean.The only criticism I have is that it is very confusing to find the rental car return location upon returning the car to the Airport. (read more)
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★★★★★
“Car Hire at Bergamo airport”
Written on: 12/05/2013
Booked with 121 rather than directly with the major car hire companies, as I usually do. The booking process was very easy and I made considerable savings compared to booking directly with major car hire companies. The service at the airport was very friendly, helpful and efficient (both at the desk and picking up and returning the car). In all, a very stress free and easy process. Thanks 121 for getting my visit off to a good start. (read more)
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★★★★☆
“Very good small car”
Written on: 12/05/2013
We were very pleased with the car nice and clean and very economical. seats were comfortable, and driving position great, visabillty good, (read more)
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★★★★★
“Reception worked well. Quick. New car (though I would...”
Written on: 12/05/2013
Reception worked well. Quick. New car (though I would not buy one like it.) Rather poor fuel consumption. Drop off was good. Met by an Avis employee who offered to help us get to the terminal (tho' we didn't need it) (read more)
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★★★★☆
“got a good deal”
Written on: 10/05/2013 by robinpaul78 (1 review written)
great great, had booked a bmw series 3, was upgraded to Jaguar XF as there was some issue with the car that i had booked. It was a great experience overall. (read more)
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★★★★★
“Excellent personal service from Europcar”
Written on: 10/05/2013
A good experience dealing with the staff at Europcar in Stoke on Trent (read more)
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★★★★★
“easy to check best prices”
Written on: 09/05/2013 by catheriner4
Like the feature on the website being able to change collection time as by delaying a little I saved a lot (read more)
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★★★★☆
“no problems with the hire at alicante airport”
Written on: 09/05/2013
Hired a car for two weeks. No problems. Alicante airport. Thanks. (read more)
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Showing 11 - 20 of 896 Reviews
★★★★★
“good value”
Written on: 09/05/2013
Great value for money, easy to book and company easy to find on arrival (read more)
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★★★★☆
“Good experience”
Written on: 09/05/2013
Did what it said on the tin. Easy to book. easy to collect. easy to return. (read more)
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★★★★☆
“my enjoyable experiance”
Written on: 08/05/2013 by jmorris865
arrived at Alicante airport,pick up bus was waiting for me,without waiting he took me to the depot to pick my car up.After sorting my paperwork out I was shown to a lovely new car and away I went,it took around half hour from meeting the bus (read more)
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★★★★☆
“28 day hire”
Written on: 08/05/2013
Friendly, efficient service. Free upgrade due to length of hire. Fuel charges and extra insurance charges reasonable. (read more)
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★★★★☆
“Yor”
Written on: 08/05/2013
Friendly to do business with. Fast and efficient. Don't let the van put you off! (read more)
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★★★★★
“Great service, free upgrade, no hassle, reliable and...”
Written on: 08/05/2013
Great service, free upgrade, no hassle, reliable and friendly. (read more)
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★★★☆☆
“How do you Empty a Tank?”
Written on: 07/05/2013
My reception at Pisa Airport by the Goldstar Team was fine, though the queuing system wasn't clear, and waiting is always a frustration. The car was great. (Curiously it was a Spanish registered car in Italy!) The booking process was swift. My one complaint concerns the fuelling of the car. I was charged 87.60 euros + IVA for a tank full. There is no way in the world that a Ford Fiesta costs anything near this to fill. I was told to return the car with the tank empty. This, of... (read more)
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★★★★★
“great price”
Written on: 06/05/2013 by mattoxby (1 review written)
we hired the car through east coast rentals in Brisbane and from start to finish they did everything they could to make our driving experience the best it could be (read more)
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★★★★☆
“Value for money”
Written on: 05/05/2013 by JohnMacfarlane14
Good value for money, Pick up was good. The car was old and a bit underpowered, it used quite a lot of petrol and was not very comfortable on long journeys, however it was OK really. Return to pick up depot was good. (read more)
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★★★★★
“Excellent service, excellent price, excellent car”
Written on: 03/05/2013 by Wendyslo
Superb service with a very patient lady in the Sixt car park kiosk who showed me, very patiently, how to use the controls of the Mercedes E300. This is the first time in a long while that I have had to hire a vehicle and will only use SIXT in future. A huge thank you. (read more)
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Showing 21 - 30 of 896 Reviews
★★★★★
“On the move”
Written on: 03/05/2013
The experience was a great help to keep stress levels down, which when you are travelling between countries and using various methods of travel can be high. The staff and service were excellent, we returned the car at a different time to the agreed time and nothing was a problem, indeed we were made very welcome. (read more)
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★★★★★
“Travel in comfort at great value”
Written on: 02/05/2013
There were six in our party. We hired a 7 seater. The car was diesel and so very economical to run. We had to drive over 900klms each way for the purposes of our trip and the car was extremely comfortable for both driver and passangers. Pick up and drop off at the desk was vey easy and relaxed with very friendly and welcoming staff. We would definitly use the same service again and highly recommend other to also do so. (read more)
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★★★☆☆
“Pick up and drop off”
Written on: 01/05/2013
Picking up the car was no problem but because on the return it was out of hours I had to ring my own taxi and pay to go from the drop off to the airport by taxi (read more)
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★★★★★
“Overall Good Value and Service.”
Written on: 01/05/2013
Efficient servive. Competative price. Good car. Very happy. (read more)
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★★★★★
“Hassle free”
Written on: 30/04/2013 by suggestanamethen
Easy website to navigate that is logically and thoughtfully laid out; very quick response; good variety of agents and a wide range of options even for short notice hire. A very helpful and useful service that I will definitely use again in the future. Highly recommend. (read more)
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★☆☆☆☆
“WATCH OUT! NO LONGER AN HONEST COMPANY!”
Written on: 30/04/2013
We booked a small car from Gibraltar for 4 days. Our "Mistake" was to believe that the price we booked was what we would pay after we had chosen not to take any of the insurance extras. However, we did not read the Fuel Policy sufficiently carefully at the time of booking as we have always been used to a "collect full and return full" basis. 47 hours before we were due to collect the car, we were called up and told that we had to take out additional insurance options which more than... (read more)
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★★★★★
“All very good”
Written on: 28/04/2013
Good price, helpful people at the desk and great locations for the pickup and drop off (read more)
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★★★★☆
“Mallorca Spring Vacation”
Written on: 27/04/2013 by sundancer
Airport pick-up and rental process efficient. Vehicle condition though not new with minor damage was adequate and acceptable. Car reliable throughout rental period. Car return process and courtesy bus to airport undertaken efficiently. Would have liked car with sun roof. (read more)
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★★★★☆
“Cheap and good”
Written on: 26/04/2013
Good cars, cheap prices. The only issue is that they are not at a heathrow terminal so there is a delay in getting the car. This however is reasonable standard for car rental at heathrow. (read more)
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★★★★★
“Very pleased - very efficent”
Written on: 24/04/2013
The car was ready quickly and the girl was very helpful. And it was very easy to drop back. And the call mid way through the week to check all was ok was a nice touch. Using the French side of Geneva Airport was a big success! (read more)
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Showing 31 - 40 of 896 Reviews
★★★★☆
“Everything worked fine - great little car”
Written on: 23/04/2013 by runningandsquash (1 review written)
Collecting the car was fine - girl at Thrifty desk was friendly enough......after telling us we were late because we'd guessed at 9am rental, but didn't get there until about 11:30 because of late train! Only "problem" with the car was it was SO BASIC that it didn't even have a radio. Nor a CD player, so we had no way of listening to music or anything while we were driving. The voucher/website details said the car would at least have a radio, so we were frustrated that that wasn't... (read more)
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★★★★★
“Very good value”
Written on: 22/04/2013
Needed a car for several days at short notice. All arranged online with no trouble and the best value around. Collection of car was straightforward and the smoothest I've ever had. (read more)
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★★★★☆
“Top stuff”
Written on: 19/04/2013
very happy! good service, all very good, will use again (read more)
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★★★★★
“Much cheaper than going direct with the major car...”
Written on: 18/04/2013
Much cheaper than going direct with the major car rental companies. Will use again. (read more)
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★★★★★
“Excellent service”
Written on: 17/04/2013
I never used 121carhire.com before but just had a great experience hiring a car through them from Hyeres / Toulon airport. The car was sourced from Budget / Avis but I like the fact that the price was discounted in comparison with hiring directly from this company. I also liked that all paperwork was sorted out before my arrival there so I simply had to go to the Budget / Avis counter with my credit card and driving licence and pick up the keys. I really loved the car I got, a fab brand new... (read more)
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★★★★☆
“Excellent service,except that I did not realise that...”
Written on: 15/04/2013
Excellent service,except that I did not realise that 600euros would be taken directly out of my bank account and paid back on return of the car. To date my bank account has not yet had the 600euros paid back in,which is worrying, and I have consequently accrued bank charges. (read more)
Visit www.121carhire.comHelen2110's Comment
Written on: 29/04/2013
I have just had a bad experience and am worried about wether i will get my money back from this company. They have taken virtually all of my money out of my bank and to add insult to injury i am not able to hire a car as i do not have a credit card,this i was not aware of until they had taken my money and i received my email voucher. I then had to ring Poland to try to sort this out and am told my money may not be returned for at least 10 days,plus charging me £55.00
I will never use or reccomend this company to anyone!
I hope you get your money back.
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Terence1's Comment
Written on: 29/04/2013
I got my money back within a few days,thanks. In retrospect it was probably my fault for using my Debit Card instead of a Credit card. I thought they just held 600euros in abeyance until the car was returned; but no, it came directly out of my account. I'll be more careful in future! Hope your problem is resolved soon. Regards
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★★★★★
“Easy and efficient service.”
Written on: 14/04/2013 by djr1958 (1 review written)
I booked online a few days before leaving for our holiday. I was panicking whether I had left it too late but I was dealt with speedily and efficiently, with emails arriving within 24 hours confirming there was a car ready for us in Ibiza. The email contained where to meet the representative in the car park that was located straight in front of arrivals door. The rep duly drove us to BK car rentals a few minutes away. The transaction of filling in forms and collecting our car was again... (read more)
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★★★★☆
“Fill up”
Written on: 13/04/2013
The petrol station at the entry of the return car park was very slippery. Also people were hooting as only one car could fill up at a time. (read more)
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★★★☆☆
“Nice new car but unexpected extras”
Written on: 12/04/2013
When booking through 121 it isn't possible to tell which company will supply the car. Our car came from Goldcar, and I was a bit apprehensive having read adverse reviews about them. It was however a lovely new car with just under 2000km on the clock. We were expecting to pay over the odds for fuel under the full-empty policy and had factored that in to our budget; the overall hire charge was far less than other quotes we had received. At E90 for a full tank it could have been worse. We... (read more)
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★★★★☆
“Quick and Easy”
Written on: 12/04/2013
Helpful staff and easy check in and check out bus on time to take us to airport (read more)
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Showing 41 - 50 of 896 Reviews
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121Carhire02's Comment
Written on: 13/05/2013
Hello,
We are sorry to hear you are not happy with the service you received.
It is our aim to provide as much information as we can to assist our customers, which is why all available information relating to fuel policy, local fees and any other charges are clearly displayed within the terms and conditions provided on the booking page and all customers are required to tick a box indicating that they have read and understood the terms and conditions.
Unfortunately, we have no control over the charges made by local suppliers for fuel and if you would like to contact our customer support team using the contact us form on our website, we will happily contact the supplier on your behalf and make them aware of your comments.
We hope this has cleared up any confusion. However as I said above, please do not hesitate to contact our customer support team if you require any further assistance.
Kind regards,
121 Car Hire