Unlimited Web Hosting - www.unlimitedwebhosting.co.uk Reviews

★★★★★
4.9 / 5
8
97% of users recommend this
  • Value For Money

Description (provided by business)

The Unlimited Web Hosting Cloud Platform provides a completely Unlimited Web Hosting Account - Reseller Hosting and VPS Hosting, packed with features all with our massive 99.99% Uptime from £2.75 per month.

Summary

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Unlimited Web Hosting - www.unlimitedwebhosting.co.uk
Unlimited Web Hosting - www.unlimitedwebhosting.co.uk
Unlimited Web Hosting - www.unlimitedwebhosting.co.uk
Unlimited Web Hosting - www.unlimitedwebhosting.co.uk
Unlimited Web Hosting - www.unlimitedwebhosting.co.uk
Unlimited Web Hosting - www.unlimitedwebhosting.co.uk
Unlimited Web Hosting - www.unlimitedwebhosting.co.uk

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★★☆☆☆

“Deep Knowledge comes Late. ”

Written on: 06/12/2016 by Avitoul (1 review written)

I purchased a Reseller Hosting account on 25/10/2016 on an excellent price but it took them 3 weeks to figure out why i couldn't create properly a Domain under Plesk , numerous of support tickets and discussions over the same problem again and again. finally they corrected the problem and everything was working fine but it 3 weeks is a lot of time for a business account. They offered me a one month credit because i didn't have the time to actually evaluate their Services. Unsolved matter was… Read Full Review

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★★☆☆☆

“Gone to the dogs!”

Written on: 23/11/2016 by RickyTrotham (3 reviews written)

Have been a customer on a reseller package for over 5 years. Within the 5 years they have been fantastic and the support second to none, with quick reponse times and 100% problem solving. Unfortunately, just lately all my sites would go offline at least 20 times a day for 5mins or more and customers started complaining. I opened a ticket with them and waited, fair enough they responded quite quickly and told me to enable PHP7 as that would speed up my sites. I would have done as instructed… Read Full Review

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★★☆☆☆

“Email server issues”

Written on: 23/08/2014 by Haveno130 (1 review written)

We have had a lot of trouble with the email service on our domain from this company, up to recently the service has been fine. Now there's no response at all from phone calls to emergency support, and they have not despite much online communication fixed our problem which is business critical. We are moving… Read Full Review

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★★☆☆☆

“Rapidly Declining”

Written on: 04/07/2014 by Spenceru346 (1 review written)

I run several low use websites and have used these guys for 3 years. The first two years I had pretty good service, hardly any downtime and excellent customer service. Now it's a completely different story. Each week I have to email support and tell them that my website is down. They normally reply that it's backup but give no reason why it went down. I imagine they have over-subscribed in the pursuit of £££... They use all industry words like REDUNDANCY and CLUSTER SERVERS but it's… Read Full Review

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★★☆☆☆

“still no service”

Written on: 09/04/2014 by uhAtkinson156 (1 review written)

The staff are friendly enough, but friendly staff means nothing when you don't actually have a service still after a week. I get the impression that they don't have the resources to deal with the calls as there was nobody in sales when I called to sign up. They did say there was a phone number for support, but it is actually a ticket only and call-back. As i don't know when/ if they are going to call back, it means no resolution to my problem. The last couple of email responses have been to… Read Full Review

Benpetben's Comment

Written on: 10/04/2014

Did your emails work?

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★★☆☆☆

“Poor tecnical support”

Written on: 24/01/2014

Every time you contact technical support they reply to the first ticket then you have to call about 20 times and they never reply to any more emails we have lost about £1000 now but they not bothered. … Read Full Review

Benpetben's Comment

Written on: 10/04/2014

I lost customers because of these idiots

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★★☆☆☆

“Communication is abysmal. ”

Written on: 04/10/2013 by StormyKeithKA (1 review written)

I've been a UWH customer for several years now. On the surface of it, is seems like a great deal. However as is normally the case, you get what you pay for. Whilst I have 25+ sites hosted for some of my clients with UWH they are simple, very low traffic sites (WP blogs etc). They should use absolutely minimal resources. However, the sites often run slow and site monitoring shows that they are frequently inaccessible. Whilst it doesn't happen all the time, it is on a frequent basis. Now I… Read Full Review

By Uwhsupport

Written on: 04/10/2013

Good Evening.

Please accept our apologies for any inconvenience you feel you have experienced.

Further to your review, I would like to touch on several areas you have detailed.

Our support team provides full and concise response’s to all tickets and will always strive to provide suggestions & fixes to any support query raised; normally above and beyond the call of duty.

We have recently performed service upgrades to our platform to ensure service delivery & platform security are optimal.

Ensuring our service is secure is always a key part of our platform, as such, we like most hosting providers do need to perform maintenance on our platform from time to time and always strive to minimalize any downtime.

As I updated in your earlier support ticket over 6 hrs ago, we did provide and always do provide notifications several months prior to any updates we make on our shared hosting platform.

This can also be seen from reviewing our service status page which confirms our legacy updates applied, along with notifications and realistic ETA’s.

As such, we do always notify customers via several independent methods (mail / status page) upgrades will take place.

Again I would like to apologize if you do feel that the service received was not to the level you would expect.

As detailed in your earlier ticket we will provide a full service refund for you or review this further over the phone if further clarity is needed.

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Stormykeithka's reply to Uwhsupport's Comment

Written on: 08/10/2013

I have just received a phone call from UWH to discuss my issues. We had a very constructive discussion.

Whilst UWH acknowledged that they had not handled the communication aspects of their recent upgrade to the level that they would have wished, I am confident that they have learnt from my comments and will improve communication as a result.

I don't believe the issue relating to the condescending comment was bore of malice and was an unfortunate response that they use to close off many support tickets. Avoidable? Yes, Deliberate? No

They listened to my issues, commented accordingly and assured me that my comments would be used in a positive manner to improve service levels.

Whilst I stand by comments, perhaps the circumstances surrounding them (I lost a client) had resulted in me being a little unfair to UWH.

If only all companies cared about their customers as much as UWH.

If I was reviewing again I would probably give 4* (5 if I hadn't had the specific incident where I lost my client). Hopefully they'll be back to 5* soon.

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★★☆☆☆

“On the plus site, the performance is outstanding. ”

Written on: 30/06/2010

On the plus site, the performance is outstanding.

On the negative site:
The Plesk panel is a nightmare to use compared to the standard cPanel. Log files are not easy to find. The online help files are incomplete and poorly written, There is no obvious way to change some PHP configuration settings. Our e-commerce site, which works fine on loads of other webhosts, has real problems with this webhost, resulting in countless Internal Server Error messages because it doesn't our standard rewrite… Read Full Review

Innoworks's Comment

Written on: 28/07/2010

<br/>Plesk has nothing to do with the hosting company & is independent of PHP and .htaccess, you will always need to tweak things when changing host. If you speak to the support department they will go above and beyond to help you.
<br/>

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