I bought this dishwasher because of the good reputation of John Lewis and I have no reason to doubt this still, but my problems lay with the product. I ordered the washer on line, it arrived at the arranged time and the delivery crew even took away my old defunct machine - no complaint here. The washer is basic but has clean lines and is easy to operate. The time in minutes until the end of the wash cycle is displayed and the delayed start feature is useful for night time running. However the washing performance is average, resulting in many items on the top shelf not being cleaned properly. The other annoying thing is the shape and design of the wire trays for stacking the pots. The lower one has two fold up racks for plates but these do not click into place positively and simply keep falling over and fail to support the crockery. The top tray is a bizzare shape and does not seem to fit any household cup, plate or pot with peaks and troughs that simply encourage everything to fall over - a simple flat wire basket tray would suffice. Overall, a poor design.