Urban Owners Reviews - www.urbanowners.co.uk

★★★★☆
3.8 / 5
73% of users recommend this
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  • Value For Money

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Latest Reviews

★★☆☆☆

“Not enjoying my experience with UO”

Written on: 06/02/2015 by SydneyPiper243 (1 review written)

So we took on the freehold of our building, and upon recommendation of a very good friend we took on Urban Owners (UO) to assist us in the management of our block - Admin Assist is what UO call it. I have to say that upon inspection of the website and initial email discussions with sales team (so pre-contract signing) I was impressed with UO. The clarity and transparency that the block website provides was exactly what we needed with the tenants after years of miss management from the… Read Full Review

By Urbanowners

Written on: 20/02/2015

Dear Sir/Madam,

Thank you for your measured feedback. Given the uniqueness of the issue raised we have tried contacting you and left messages, but have not been able to talk to you as yet. We may have identified the wrong person and if so please feel free to contact us directly and talk to Glen Tilley, the Head of Property management.

As regards specifics:
We forwarded the health & safety assessment to you as the contractor concerned had mistakenly sent it to our office directly. We forwarded it to ensure that you received the report. It is a legal requirement to have a physical copy of the report on site at your property, hence why we forwarded as the copy we were provided with was the official bound version that should be made available on site. An electronic copy is, unfortunately not acceptable in such circumstances. We have also contacted the contractor on your behalf and highlighted this error on their part and asked them to submit a refund covering the cost of our postage.

We take customer service very seriously and are looking into your comments about interaction with our Admin Assist Helpdesk and hence why Glen Tilley would like to talk to you to understand your feedback so that we can take appropriate actions. If you are unhappy with an individual staff member’s response to a question please feel free always to ask to escalate and ask to talk to their manager.

The Urban Owners fees are handled by Direct Debit and all Direct Debits e.g. insurance, utilities by their very nature are not approved by the leaseholders on a transaction by transaction basis, but can always be challenged if you are not happy with a charge.
Thank you for your positive feedback on the web site and the transparency it delivers. It does more than a simple Share Point site as it has to undertake quite complex processing, whilst at the same time provide yourselves with real time updates on the information.

We are always looking to improve and welcome direct discussion and feedback and would welcome the opportunity to discuss directly any further feedback with you.

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★★★★★

“the best thing we ever did!”

Written on: 02/02/2015 by rtm-rocks (1 review written)

Years of getting nowhere with the previous management company and a building that was going to ruin with holes in the roof, ever increasing service charges and no response to correspondence left us in despair...until we discoverered urban owners. They made the whole rtm process manageable and liased between us and the leaseholder. The only disappointment was that as the property was so far from London we were unable to take advantage of the full management package. If you are getting inadequate… Read Full Review

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★★★★★

“Benificial working relationships ; we both win.”

Written on: 18/10/2014 by JohnOConnor434 (1 review written)

Our estate of 3 blocks - 27 flats has been with Urban Owners 4 years. We have benefited from Urban Owner's approach. The transparency and engagement from Urban on our major projects has enabled us to put on a new roof on two of our blocks for approximately £26,000 each. The new roof of the other block, done before Urban Owners, cost us approximately £45,000. Their approach has saved us nearly £40,000. This is what the service is about and it has delivered a good result for us… Read Full Review

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★☆☆☆☆

“Worst ever service”

Written on: 28/08/2014 by SanaaHoward218 (1 review written)

We employed Urban Owner to administer the accounts for our block, it has taken them more than six months to send out invoices to the lessees for maintenance charges. They have used the excuse that all the On Boading must be done first and they pass me from one department to another blaming each other for the delay. If you want a decent administration service do not use this company, they are not efficient in what they promise… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 24/08/2014 by 401Briggs (1 review written)

Expensive, unhelpful, taking months to resolve simplest issues, raising their prices all the time. All they do is talk and no action. Avoid them… Read Full Review

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★☆☆☆☆

“Avoid Them!”

Written on: 19/08/2014 by PictureHouse (1 review written)

We have been a customer of Urban Owners for 4 years now and every encounter we had has been extremely unsatisfactory. Take weeks to respond and months to resolve issues, couple of issues with door access control took 1 year to resolve. Lifts are constantly broken and they can't liaise with contractors effectively to get them resolved. Threaten constantly with admin fees exceeding 180 pounds, fail to respond constantly and appear as if they only care about collecting their money and thats… Read Full Review

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★★★★☆

“Efficient and Good Value”

Written on: 03/07/2014

This was the most cost effective company on offer and completed the process in 7 months. Communication was a bit confusing as the first e-mails from Urban Owners went into junk mail and people therefore didn't respond to requests. E-mails were rather lengthy and requests made at the end of message so if not ploughed through, the requests were missed. Some confusing advice given when Freeholder wanted to process faster. Otherwise a painless process… Read Full Review

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★☆☆☆☆

“over priced and rude”

Written on: 16/06/2014 by landlord23 (1 review written)

"we don't manage people" i was told by an urban owners block manager. Ahh, what do you do then, Urban Owners? I've been dealing with them for 4 years now and seen the quality of service deteriorate rapidly. The service charge has gone up by over £400! Now we're being charged "reserve fund" and "deficit" on top of the standard service charge. The staff are difficult to contact, defensive and respond to issues far too slowly and don't seem to appreciate value for money. in the process now… Read Full Review

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★☆☆☆☆

“Useless. Avoid at all costs”

Written on: 06/06/2014 by Picturehouseresident (1 review written)

They are absolutely useless. They so not respond to requests or take months to. Organising repairs even emergency ones takes forever. They don't bother responding most of the time. When they do organise repairs they are substandard and every time they have to be repeated again and again and again at the cost of residents. Their costs are astronomical for the service they provide, or not provide actually. AVOID!… Read Full Review

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★☆☆☆☆

“Don't believe the hype”

Written on: 15/10/2013

They seduce you by their seemingly simple fresh approach to managing your block. Sadly, delivery doesn't meet the promise. Initial excitement turns to slow responses, frankly incompetent staff, high costs for things such as replacement keys and hidden charges. My favourite has to be the £150 + VAT admin charge that they threaten you with if you don't respond within a week. The low entry prices are a smokescreen for the extra charges that will inevitably follow. Add to that, a number of staff… Read Full Review

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★★★★★

“First class service”

Written on: 15/10/2013 by Gerrysos (1 review written)

I first used Urban owners 3 years ago. I owned a flat in a block of 24 and was constantly being ripped of by the management company. I know nothing about right to manage at the time and Urban Owners were a breath of fresh air. From the moment I contacted them I have found them to be very professional and helpful. They are always available and reply to emails. On this occasion they carried out all the paperwork and saw the completion of right to manage to completion. I have since used their… Read Full Review

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★☆☆☆☆

“Avoid expensive slackers”

Written on: 18/09/2013 by Lomarabu (1 review written)

After a reasonable start, they failed to follow simple instructions, over jobsworthy and lazy. The organisation is rotten from the top down After threatening to sack them and downgrading from full management to admin because of poor service, we sacked them. Legal department is particularly ineffective andpoor....failed to act in a timely fashion, needed micro managing Go elsewhere as this bunch are only interested in charging many extras. They use expensive non,ocal contractors, and have little… Read Full Review

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★★★★★

“Professional, efficient and approachable.”

Written on: 09/06/2013

Urban Owners are working hard to undo the disastrous work of the previous managing agents for the large development where we own an apartment.Any issues we have raised have been dealt with promptly, correctly and with courtesy. A particular financial mistake made by the previous agents, over Ground Rent has been resolved to everybody's satisfaction. This took a great deal of effort and the Urban Owners team played a full part… Read Full Review

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★★★★★

“Nearly three years on.”

Written on: 28/05/2013 by PeterAC (2 reviews written)

I first wrote a review on 17/08/2010 stating how pleased with Urban Owners handling of our RTM, nothing has changed. They are as keen today as when we first contacted them.For those who have reason to find fault remember you must stay involved. You cannot just hand all over to U.O.and expect miracles if you lived in a freehold house I bet you would be more involved.I bet I will receive flak for this but what the hell we all have our opinions… Read Full Review

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★★★★★

“RTM Accomplished”

Written on: 04/04/2013 by Jiseys (1 review written)

We made a good decision to appoint Urban Owners to guide us through the process of gaining the Right To Manage our building. The whole procedure was made very clear and we were kept informed about every step in the process. We now are able to ensure that the property maintenance is carried out in a timely fashion and the investment of the landlord and the leaseholders is looked after properly. Thank you Urban Owners… Read Full Review

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★★★★★

“Great to do business with”

Written on: 06/02/2013 by leiighm (1 review written)

We contacted Urban Owners about 3 years ago after dealing with 2 very bad management companies had ripped us off. We have never had anything but great service from Urban Owners, appointing our own contractors and managing our yearly budget. It is something that a lot of people can not be bothered doing, but believe me it will save you thousands. I could go on. But I am not someone who normal writes reviews… Read Full Review

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★★★★☆

“HAPPY ALL ROUND”

Written on: 10/01/2013

Purchased for my grandson,highly delighted as all his mates have the same model.thanks again… Read Full Review

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★★★★☆

“A breath of fresh air”

Written on: 01/10/2012 by elizabeth13 (2 reviews written)

Our company have been with UrbanOwners for a year. We have the admin assist package which is our preferred choice. It is good to be able to leave the money and legal side with UrbanOwners whilst we manage the two blocks.They have been very helpful and are ready to give advice by phone or email. They have followed up well on arrears which is something our previous managing agents were slow to do so now we know what we have in the bank and what jobs we can achieve. We find the staff at… Read Full Review

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★★☆☆☆

“Ineffective after promising start.”

Written on: 05/09/2012

Urban owners was employed to manage our block after bad experiences from two previous management agencies. The managing director of the company came to see visit us with wonderful promises. The website looked very good and the ability to view our accounts on our own website sounded great. We decided to go for full management.We even went to the trouble to contact residents of other blocks managed by UO and got glowing reports! Are they actually with the same company???? From the start… Read Full Review

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★★☆☆☆

“NICE BUT LAZY - NEED CLOSE SUPERVISION AND STRONG...”

Written on: 14/08/2012

We opted for Urban Owners after Peverel/OM were ripping us off. After a laughable two years with Cleaver property trying to get us through the RTM we sacked Cleaver and moved to Urban Owners Full Management option. Their business model is much better than anyone else and on paper they should be much better. Sadly, 6 months in, they have proved to be no better than anyone else. It's difficult becasue I really want them to work as there seems to be no alternative but we are seriously now… Read Full Review

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