Betta Living Reviews - www.bettaliving.co.uk

★★★★☆
4.4 / 5
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Betta Living - www.bettaliving.co.uk

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Latest Reviews

★★★★★

“Cream Shaker Kitchen”

Written on: 29/01/2015

The kitchen is lovely, haven't used any of the appliances yet as the fitters have only just left. Their timekeeping was second to none, (even through the snow) very polite, and if any unforseen situation arose they dealt with it in a very professional manner without any fuss. Noise and dust etc was kept to a minimum, which is what we asked for as we live on the first floor and we didnot want to inconvenience any of the other residents. Now our work starts with the decorating, blinds and… Read Full Review

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★☆☆☆☆

“Terrible designer”

Written on: 29/01/2015 by ohPhillips460 (1 review written)

I was contacted by the Trade department of the company regarding my kitchen and they offered to send one of the their designer, with no obligation to purchase as per usual. The person arrived slightly late without calling to let me know but that was ok as I thought we'd make up for the time by working efficiently. I was wrong. The man really enjoyed chatting and although I told him exactly how I wanted my kitchen positioned, I don't think he listened at all and went ahead and did something… Read Full Review

By Bettaliving1

Written on: 29/01/2015

Please accept my sincere apologies on behalf of Bettaliving.
Could you please forward your postal code so we can trace everything.
Kind Regards
Trish Thompson

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★★★★★

“Fitted Wardrobes”

Written on: 28/01/2015 by barmy19 (1 review written)

Quality that exceeds other companies at a more affordable price. The fitter Mark Hathaway was the gentleman who installed the wardrobes and he was prompt, polite and got on with the work. The quality of his work is absolutely fantastic… Read Full Review

By Bettaliving1

Written on: 29/01/2015

Many thanks for your lovely review.
Could you please supply your surname and postal code so we can pass a copy over to Mark.
Many Thanks
Trish Thompson

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★★★★★

“thickb53566”

Written on: 28/01/2015 by thicko30 (1 review written)

am very happy with the fantastic fitting of our bedroom furniture. polite friendly fitters.on time,great communication with us… Read Full Review

By Bettaliving1

Written on: 29/01/2015

Many thanks for taking the time to write your review.
It is great that you have supplied your contract number so we can inform the fitters.
Kind Regards
Trish Thompson

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★★★★★

“Brilliant Kitchen With Excellent Fitting”

Written on: 28/01/2015 by EllieRidgeback (1 review written)

The kitchen was delivered as arranged, the following day the fitters arrive at he time they had state in a prior arranged phone call. The were courteous, listened to my expectations, carried out the fitting in a professional manner, any queries that I they were able to respond to, and carry out any action require. I would recommend these fitters  as good envoys for your business… Read Full Review

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★★★★☆

“bS0303”

Written on: 28/01/2015 by Elliott202 (1 review written)

We are thrilled with the end results. The staff in the local store where very helpful and the fitter was great. Really helpful and worked to a really high standard. The finished bedrooms are of a very high qualiy. Problems with delivery drivers but am hoping that Betta Living are going to sort this out quickly… Read Full Review

By Bettaliving1

Written on: 29/01/2015

Many thanks for your review.
We will pass a copy to all the staff who have been involved.
We will look into the issues regarding the courier service we use.
Kind Regards
Trish Thompson

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★★★★★

“Lear B53719”

Written on: 28/01/2015 by Elliott369 (1 review written)

We were extremely pleased with the wardrobes, the fitters were excellent and very professional, even though the surveyor's measurements were not correct on several parts of the design, but the installers were able to overcome all of these obstacles and fit the wardrobes perfectly. We will certainly have no hesitation in recommending Betta Living to all our family and friends. Once the wardrobes were fitted we decorated the room and it looks as though it could be in a Vogue magazine, it is… Read Full Review

By Bettaliving1

Written on: 28/01/2015

Many thanks for your recent review.
It is great to read you are happy with your new wardrobes.
If you do recommend us to your family and friends don't forget you can receive up to £250.00.
Many Thanks
Trish Thompson

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★★★★☆

“BSO303”

Written on: 25/01/2015

Fitter was brilliant - really helpful, did everything he could to make sure bedrooms looked goodand did a great job, we are thrilled with the finished bedrooms. The sales staff in the local store where great. The sales techniques are the usual - you have to sign now Or you can't have this price which I don't like as I just want to be given a price and left to decide. However, we are really pleased and are now considering having another room done. … Read Full Review

By Bettaliving1

Written on: 27/01/2015

Many thanks for your lovely review.
It is great to read you are happy with the overall service.
Could you please supply your name and first part of your postal code so we can forward a copy to all involved.
Many Thanks
Trish Thompson

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★★★★★

“Lear B53719”

Written on: 25/01/2015 by lippypk (1 review written)

We were extremely pleased with the wardrobes, the fitters were excellent and very professional, even though the surveyor's measurements were not correct on several parts of the design, but the installers were able to overcome all of these obstacles and fit the wardrobes perfectly. We will certainly have no hesitation in recommending Betta Living to all our family and friends. Once the wardrobes were fitted we decorated the room and it looks as though it could be in a Vogue magazine, it is… Read Full Review

By Bettaliving1

Written on: 26/01/2015

Many Thanks for your review.
It is great to see you would recommend Bettaliving.
Kind Regards
Trish Thompson

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★★★★★

“Excellent job done by Betta living”

Written on: 23/01/2015 by Olufunmilayo (1 review written)

I am very pleased with the fitter who did an excellent job and he tidied up afterwards. Very nice guy even when I told him that I asked that they deliver the materials downstairs when the room to be fitted is upstairs, he was calm about it. The surveyor was a nice guy too. In fact all the team are wonderful people including the designer/sales man. The customer service where all great and they updated me about the job regularly… Read Full Review

By Bettaliving1

Written on: 26/01/2015

Thank you for taking the time to leave your review.
It is great to read you had a excellent experience.
Kind Regards
Trish Thompson

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★★★★★

“B54152 FAITLI”

Written on: 23/01/2015 by georgengu (1 review written)

PROMPT TIMING FOR THE FITTING GUYS AND THE DELIVERY GUYS, QUALITY WORK FROM THE FITTING GENTLEMEN'S, QUALITY FINISH, EXCELLENT DESIGN AND GOOD VALUE FOR MONEY… Read Full Review

By Bettaliving1

Written on: 26/01/2015

Many thanks for your recent review.
It is good to see you are happy with the quality and workmanship.
Kind Regards
Trish Thompson

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★☆☆☆☆

“Wall units smashed to the floor!”

Written on: 23/01/2015 by OctavioCarey (1 review written)

Would never recommend this company to anyone paid 10 grand up front for our dream kitchen took 17weeks & 7 fitters to complete,bad fitting wall cupboards fell to the floor, bad after sales no support we have paid to replace damaged items receipts sent in ,as yet no monies received .this could have been more serious .i was lucky to get away with minor injuries our order num is B48045 . A. Newton… Read Full Review

By Bettaliving1

Written on: 26/01/2015

We will chase your refund immediately.
Please accept my sincere apologies on behalf of Bettaliving.
Many Thanks
Trish Thompson

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★★★★★

“We had our new kitchen fitted in November by a man and...”

Written on: 21/01/2015 by DJmcc1968 (1 review written)

We had our new kitchen fitted in November by a man and his team. They were hard working never stopping. If you had any queries they sorted them straightaway. Also the finish was spot on, a very good job well done. … Read Full Review

By Bettaliving1

Written on: 22/01/2015

Many thanks for your recent review.
Could you please leave your account number or post code so we can pass your review over to the fitters.
Many Thanks
Trish Thompson

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★☆☆☆☆

“Wall units smashed to the floor!”

Written on: 21/01/2015 by Annette59 (1 review written)

Would never recommend this company to anyone paid 10 grand up front for our dream kitchen took 17weeks & 7 fitters to complete,bad fitting wall cupboards fell to the floor, bad after sales no support we have paid to replace damaged items receipts sent in ,as yet no monies received .this could have been more serious .i was lucky to get away with minor injuries our order num is B48045 . A. Newton… Read Full Review

By Bettaliving1

Written on: 21/01/2015

Please accept my sincere apologies on behalf of Bettaliving.
I believe we have now repaired everything.
We will chase up your refunds.
Kind Regards
Trish Thompson

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Annette59's reply to Bettaliving1's Comment

Written on: 21/01/2015

Thank you for your reply but we have been told this that many times now even down to what initial goes on the cheque.Receipts were sent in on 24th November as you can see this has been long enough hope you can help us , look forward to your reply

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★★★★★

“New year,new kitchen.”

Written on: 19/01/2015 by B53462 (1 review written)

We are very happy with Betta Living, we have had a good experience with the designer,and the surveyor, the fitters were excellent, when they left our home they left it clean and tidy, the kitchen they fitted looks great, we have had building work done in the past and we have had to spend days cleaning up after the builders but not this time ,absolutely super, many thanks to you all at Betta Living, well done. … Read Full Review

By Bettaliving1

Written on: 19/01/2015

Many thanks for your review.
It is great to read you are happy with the process from the designer to the fitters.
Kind Regards
Trish Thompson

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★★★★☆

“Worth waiting for”

Written on: 16/01/2015 by KaleyPorter (1 review written)

Dear betta living as you well know that I waited a bit longer than expected really wanted it in by Xmas, I can only say that it was worth the wait from design survey to final inspection everybody concerned. Have been so professional and the Kitchen is absolutly beautiful beyond my expectations we have just done the finishing touches tiles and blinds and it all looks lovely can't believe its my home, bathroom next, hopefully in a couple of years … Read Full Review

By Bettaliving1

Written on: 17/01/2015

Thank you for taking the time to write this review.
We are so please you are happy with your kitchen.
Thank you for your valued custom
Kind regards
Kelly
Customer Service

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Lorrainehayles's Comment

Written on: 18/01/2015

I have had a new kitchen fitted by BettaLiving I wish I could share your view . I chose a kitchen design in the Next kitchen Birstall and paid my deposit and subsequent payment instalment as requested. The kitchen designer then told me they had stopped making the work surface I had chosen so had to choose another design . I was then told at the next consultation when the kitchen was being measured up that the units I had originally chosen were no longer available - so I chose some more - happy with that . Only then to be told the kitchen unit handles also were no longer being made so I was recommended some other ones which I accepted. Finally I was told the brown tap unit I had ordered to match the brown sink already ordered was also not available so ended up having to have a chrome tap instead. So basically there is not one piece of my original chosen kitchen here- quite annoying ! To top it all the kitchen units were fitted before Xmas and the unit handles in all but one were incorrectly positioned so all had to be repositioned on the units of my new fitted kitchen and I have to wait now for the units to be made and then changed . I am still waiting for the new unit fronts to be delivered and fitted. I am still minus 2 corner front units - waiting on delivery that could not be fitted when the kitchen was installed before Xmas. I have recieved a voicemail January 2015 to say there is a a further delay here ' manufacturing issue ' . I am totally disappointed with my kitchen because it is still not as it should be . Would I recommend them - no . I would suggest cut out the sales people and middle men and choose and purchase your kitchen complete yourself and pay someone to fit it for you . I am also having a bathroom fitted by Next who sub- contract out to NettaLiving as I ordered them at the same time and paid cash in advance by there 'money letter' . Which makes it very difficult to get out of the contract when things are not right or not as you have been told to expect as the customer by the sales team. I am waiting for my shower now to be delivered as it was not delivered with the new bathroom suite which is being fitted me to week . Is this going to be another BettaLiving fiasco ? Hopefully not but as a customer who has had to pay in advance before my kitchen and bathroom are fitted to the tune of 12k be aware! I won't be choosing them again . The whole thing has been disappointing and very costly . Stressful - be aware !

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★☆☆☆☆

“Avoid at all costs!”

Written on: 16/01/2015 by JaylenWyatt (1 review written)

Firstly, please excuse any brevity in this review as my original one was reported by Betta Living for coarse language as I described someone as ‘ignorant’ , ’lazy’ and ‘unprofessional’. Please note I did not give the actual details of this person involved. I described the said individual as the previous due to the fact he repeatedly failed to arranges things he said he would over the course of several weeks. In summary of my actual experience with Betta Living is as follows: I… Read Full Review

By Bettaliving1

Written on: 17/01/2015

Please accept our sincere apologies on behalf of Betta Living.
Could you please email me and I will ensure your outstanding issues are passed over to the correct department to resolve.
Kelly
Customer Services

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★☆☆☆☆

“Faulty worktops and applicants ”

Written on: 15/01/2015 by kpar5314 (1 review written)

Hi, I purchase a kitchen from betta living about 2 years ago i have been disputing the kitchen for over one year i have been dealing with you and yet to this day the problems are still not resolved First problem was a few of my doors underneath bits had come off, then i was'nt happy with the work tops they look like i have had these 20 yrs they must has been the cheapest work top going when i paid over 4.7k for this kitchen i expect my work tops to last more than one year, also brought the… Read Full Review

By Bettaliving1

Written on: 17/01/2015

Please accept our sincere apologies on behalf of Betta Living. Could you please email me and I will ensure your outstanding issues are passed over to the correct department to resolve.
Kind regards
Kelly McVeigh
Customer Service

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★★★★★

“Good design, excellent fitting, delighted with the...”

Written on: 14/01/2015 by ZlartyBardfast (1 review written)

This bathroom upgrade was not an easy job. In an Edwardian apartment block, I was expanding the bathroom into an adjoining void space (used to be a broom closet) which involved removal of a wall and re-routing/removal of old pipes (some steel, some lead). Of course, nothing was square or level, and the water pressure was marginal. The old power shower was hopeless (and, as we found during fitting, dangerous!). Betta Living had fitted my kitchen about 7 years ago and it has provided… Read Full Review

By Bettaliving1

Written on: 14/01/2015

Many thanks for your lovely review regarding your new bathroom.
It is great to read you are a returning customer after having your kitchen installed 7 years ago.
We will pass a copy of your review over to all involved.
Many Thanks
Trish Thompson

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★★★☆☆

“Kitchen installation, poor customer service.”

Written on: 14/01/2015 by chazza4037 (2 reviews written)

Arranged Kitchen Installation Date 26th August 2014. A nice smooth process right up to the installation day. It was estimated the installation would take four days, the old kitchen was removed and floor 're tiled creating a perfect blank canvas for the installation of our new kitchen. I had to book two day's leave for day one and two to be at home for the start of the fitting, days three and four were my rest days so I was off. The day before the installation the fitter telephoned to say they… Read Full Review

By Bettaliving1

Written on: 15/01/2015

Could you please send me a email with your details so I can assist.
My email is trish.thompson @bettaliving.co.uk
Many Thanks
Trish Thompson

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