Betta Living Reviews - www.bettaliving.co.uk

★★★★☆
4.4 / 5
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Latest Reviews

★★★★★

“fitting of kitchen contract b62482”

Written on: 29/07/2015 by limerock (1 review written)

excellent job by the fitting team. They very helpful on checking with me on all details… Read Full Review

By Bettaliving1

Written on: 30/07/2015

Good Morning, Thank you for taking the time to write this review, it is good to read that you are happy with your recent fit. I will ensure that the fitting team are passed a copy. Kind Regards Danielle Customer Services.

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★★★★★

“Just what we wanted!!”

Written on: 28/07/2015 by DSewell (1 review written)

We ordered our Kitchen back in January but did not have it fitted until July. The design and survey procedure were excellent. Knowledgeable,experienced and friendly staff came to our home to help with the design. There was a little communication between January and June (just enough to reassure us we had not been forgotten). The process of arranging a fitting date and getting everything delivered was very easy and stress free. Better living have always done everything they have said and… Read Full Review

By Bettaliving1

Written on: 29/07/2015

Thank you for taking the time to write this review, in order that I can pass on your kind words to the fitters could you please reply with your 'B'Order number or your postcode. This will allow me to trace your order. Kind Regards Danielle Customer Services.

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★☆☆☆☆

“Worst nightmare ever bathroom from hell !B57006”

Written on: 27/07/2015 by marieburnsjensen (1 review written)

I used beta living to install a wet room in my home B57006 in April 2015 what a nightmare it's been , no project manager as promised , very bad fitters who literally trashed my home , and over charged us for fitting on day 4 of the fitting they were responsible for causing a massive water leak that came through the roof in to the kitchen and has totally destroyed our kitchen ceiling and light fitting , they did not use dust sheets and made a complete mess of our home in my opinion they… Read Full Review

By Bettaliving1

Written on: 28/07/2015

Good Morning, I am very sorry to read that you are not satisfied with the service you have received regarding your bathroom installation. Just to advise we have forwarded this onto the installations team with a view to resolving for you. I trust someone will be in contact with you soon. Kind Regards Danielle Customer Services

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Marieburnsjensen's reply to Bettaliving1's Comment

Written on: 30/07/2015

Good morning customer services , we are still awaiting these problems been resolved and for a new surveyor to come to our home To do a inspection report the last surveyor who has now left your company who has already made a inspection report and he took photographs of the disastrous problems in this bathroom made by beta living contractors surety he would have forwarded these to you ??

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★★★★★

“First Class Service”

Written on: 25/07/2015

B61064 Betta Living has given us an excellent professional service from our visit to the showroom to the installation of our new kitchen. The fitters were courteous and respected our home by cleaning and tidying up their work area at the end of each day. We are delighted with our new kitchen. Over 20 years ago Betta Bedrooms installed units in 2 of our bedrooms & they still look good today… Read Full Review

By Bettaliving1

Written on: 27/07/2015

Thank you for taking the time to write this review, it is good to read that you are delighted with your new kitchen and you found the service to be excellent and professional. I will ensure that all involved are passed a copy. Especially good to read that your bedrooms are still looking good today, also.
Kind regards
Lesley
Customer Services

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★★★★★

“Pleasantly surprised”

Written on: 24/07/2015 by JohninYarm (1 review written)

Having just retired we will spend more time in the kitchen so now so it was a good time to. look at our requirements. Our cooker was 30 years old. so we like to get value for money. We saw an advert in the local free paper and gave Betta Living a try. The sales person was not pushy and explained exactly what we would get and the service we should expect. He spent time ensuring that everything would fit and ensuring the electrical circuitry met today's standard. In the event we needed an earth… Read Full Review

By Bettaliving1

Written on: 25/07/2015

Thank you for taking the time to write this review, to ensure that all involved can be passed a copy, could you please reply with your "B" order number or full post code, this will allow me to trace your order. I hope you are enjoying cooking your meals together.
Kind regards
Lesley
Customer Services

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★☆☆☆☆

“New Bathroom-Appaling Customer Service”

Written on: 23/07/2015 by misper123 (1 review written)

I would not recommend this company in the slightest. Firstly they over charged on one of the payments and even though I was assured a cheque would be sent for the difference I have not received anything... The bathroom was installed in JANUARY. Then we find out that the lovely new bath we've had installed is unusable!!! Nearly 4 months it took to get it 'sorted' after I'd complained over the phone, email, in person and also writing!!!! We may now be able to use the bath but it was a total bodge… Read Full Review

By Bettaliving1

Written on: 24/07/2015

I thank you for taking the time to report your concerns, for which I ask that you accept my apologies for your experience to date. If you could reply with your "B" order number or details and full post code, this will allow me to trace your order and investigate your concerns.
Kind regards
Lesley
Customer Services

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★★★★★

“fitted bedroom”

Written on: 23/07/2015 by 1mrtaylor (1 review written)

Excellent service ,mark the fitter was very courteous and made a first class job.we would definitely recommend betta living to friends and family… Read Full Review

By Bettaliving1

Written on: 24/07/2015

Thank you for taking the time to write this review, if you could reply with your "B" order number or full post code, this will allow me to trace your order and ensure that your kind words are passed onto all involved.
Kind regards
Lesley
Customer Services

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★★★★☆

“Fitted wardrobes - two bedrooms”

Written on: 23/07/2015 by CHRISH1939 (2 reviews written)

Ref. B61801 Very pleased with the finished furniture. It was all done very efficiently.The fitter worked non stop,and the rooms left very tidy and clean. Original estimate was for one day! but the surveyor who measured said allow three - in the event it took two and half. Thanks to all concerned… Read Full Review

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★★★★☆

“Fitted wardrobes - two bedrooms”

Written on: 23/07/2015 by CHRISH1939 (2 reviews written)

Ref. B61801 Very pleased with the finished furniture. It was all done very efficiently.The fitter worked non stop,and the rooms left very tidy and clean. Original estimate was for one day! but the surveyor who measured said allow three - in the event it took two and half. Thanks to all concerned… Read Full Review

By Bettaliving1

Written on: 24/07/2015

Thank you for taking the time to write this review, it is good to read that the fitter left your recently completed room very tidy and clean. I will ensure that your thanks is passed onto all involved.
Kind regards
Lesley
Customer Services

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★☆☆☆☆

“Awaititing 3rd set of kitchen doors”

Written on: 23/07/2015 by 83McKay (1 review written)

HAD A KITCHEN FITTED 2 YEARS AGO, YEAR LATER ALL DOORS HAD TO BE REPLACED DUE TO PEELING OF LAMINATE, NOW HAPPENED AGAIN....TERRIBLE CUSTOMER SERVICE, WAITED IN ALL DAY FOR FITTER....HE TOLD ME THEY SENT HIM ELSEWHERE. STILL WAITING..WAITING..WAITING :(… Read Full Review

By Bettaliving1

Written on: 23/07/2015

So sorry to read of your concerns, I have passed on your comments to the Installation team with a view to booking a new date with you.
Kind regards
Lesley
Customer Services

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★☆☆☆☆

“shower/wet room not fit for service.”

Written on: 21/07/2015 by wotnoshower (1 review written)

ordered wet room to be installed 19/01/15 .Work actuallystartedon20/01/15and told installation would take 2 to3 weeks after7 weeks work was still ongoing.The team of fitters were rude untidy and careless amongst otherthings.After weeks of complaining to the bathroom management team informed to get a quote for carpet cleaning and decorating which was submitted. weeks later after a number of phone calls all of which we were informed that they would get back to us,still no joy.The date is… Read Full Review

By Bettaliving1

Written on: 22/07/2015

Thank you for taking the time to write this review, I am sorry to read of your concerns. If you could reply with your "B" order number or your full post code this will allow me to trace your order and ask the correct team to work with to resolve.
Thanking you in advance
Lesley
Customer Services

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★★★★☆

“Happy Customer”

Written on: 21/07/2015 by aaRogers441 (1 review written)

The Team were very friendly and efficient. Very good job made - the lay-out of my Victorian house was a challenge which they (said) they enjoyed. The kitchen's been greatly admired since, and I'd recommend Betta Living to anyone.From Salesman, Surveyor, fitters,to Aftersales, they were a pleasure to deal with… Read Full Review

By Bettaliving1

Written on: 23/07/2015

Thank you for taking the time to write this review following your kitchen installation, in order that I can pass on your kind words to all involved, could you please reply quoting your "B" order number or full post code, this will allow me to trace your order.
Thanking you in advance.
Lesley
Customer Services

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★★★★★

“Great fitters”

Written on: 21/07/2015 by LauraR15 (1 review written)

the person I dealt with and his dad were fantastic and efficient at fitting our ktchen! Lovely product made better by their top workmanship. Really pleased, would highly recommend. The main getting of getting the kitchen done was to create more space which was exactly what we got! They went above and beyond to make sure everything was perfect including making it easier for us to fit the flooring ourselves once they had finished… Read Full Review

By Bettaliving1

Written on: 23/07/2015

Thank you for taking the time to write this review, in order that I can pass on your kind words to all involved, could you please reply quoting your "B" order number or your full post code, this will allow me to trace your order.
Thanking you in advance.
Lesley
Customer Services

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★★★★☆

“Betta Living Bedroom Fitting”

Written on: 19/07/2015

 The fitting of our new bedroom furniture could not have gone better.The two guys arrived at exactly the time they said they would, were very professional and very courteous. They were extremely tidy and were very careful to make sure the disruption to us was minimal… Read Full Review

By Bettaliving1

Written on: 22/07/2015

Thank you for taking the time to write this review, it is good to read that the fitting of your new bedroom furniture could not have gone better, in order that I can pass a copy of your kind words onto the fitters could you please reply with either your "B" order reference or your full post code.
Thanking you in advance
Lesley
Customer Services

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★★★★★

“Fantastic corner wardrobes”

Written on: 18/07/2015 by ncollister (1 review written)

I recently had a corner wardrobe fitted. I went to Betta living as I have read good reviews about the quality. I could not be happier with the end product. The corner wardrobe designs are ideal to get the most out of the space I had available, without restricting access. The fitter was amazing, very experienced and went above and beyond to help us with another issue in the flat we had that day… Read Full Review

By Bettaliving1

Written on: 20/07/2015

Thank you for taking the time to write this review, it is good to read that you couldn't be happier with the end result. I will certainly ensure that all involved are passed a copy.
Kind regards
Lesley
Customer Services

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★☆☆☆☆

“dream kitchen nightmare”

Written on: 18/07/2015 by Weaverjr183 (1 review written)

What should have been a wonderful kitchen has become a nightmare. The oven doesnt fit Iinto the allotted oven housing as the original cabinet for the kitchen design was not sent a dkfferent one was in its place. We have no drawer or door handles..they were never ordered. We are trying to contact the correct people but noone returns our calls. This has been going on for more than a week and we are no further forward. Customer help or satisfaction once you have handed over payment to betta living… Read Full Review

By Bettaliving1

Written on: 18/07/2015

Thank you for your review and i apologise for the issues you are facing. I have passed this post onto the relevant departments who will be in contact shortly.

Kind regards

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Marie100's Comment

Written on: 21/07/2015

Hi , I know the feeling I'm having similar problems with the bathroom I had fitted by this company what was promised to be a dream bathroom has turned into a nightmare from hell on going since April this year, at the time I left a holding deposit on a new kitchen aswell I've now withdrawn my money and taking else where I would defiantly not reccomend them to any one .

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★★★★☆

“Excellent service”

Written on: 17/07/2015

Delighted with our new wetroom and the service received from BettaLiving. Although they had to postpone the initial installation date everything went smoothly after that with prompt and courteous delivery and an exceptional fitter for whom nothing was too much trouble. Any minor problems were quickly overcome with additional or replacement materials quickly supplied. The fitter could not have been more helpful and made what is inevitably a somewhat trying experience (especially as it is our… Read Full Review

By Bettaliving1

Written on: 20/07/2015

Thank you for taking the time to write this review it is good to read that after a postponed start date, that everything went smoothly and that you are delighted with your new wet room. I will ensure a copy is passed onto your fitter and forward your thanks onto all involved.
Kind regards
Lesley
Customer Services

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★★★★★

“Excellent”

Written on: 17/07/2015 by Hsamy (1 review written)

So far everything is perfect, the person I dealt with was punctual and full of ideas. knowledgeable and gives us good chance to think and choose, then his recommendations were almost all accepted by us. He was a major factor in our purchase. We can't wait to see the bedroom when finished… Read Full Review

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★★★★★

“Perfection and recommended to others”

Written on: 16/07/2015 by Chriturn (1 review written)

From start to finish the whole process was excellent. Everyone we met connected to Betta Living was professional and very helpful. They helped design and build the perfect kitchen for us. Customer services kept us updated along the way and called when they said they would. The fitter (B60806) called a couple of days earlier than start date to advise they could commence fitting early and worked extremely hard, even coming back to do 8 hours the next day (Saturday) to finish the job off. The… Read Full Review

By Bettaliving1

Written on: 20/07/2015

Thank you for taking the time to write this review and that you found the whole process was excellent form start to finish. I will certainly ensure that all involved are notified of your comments.
Kind regards
Lesley
Customer Services

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★★★★★

“Brilliant service and qualtiy”

Written on: 15/07/2015 by Hargreaves60695 (1 review written)

Hargreaves B60695 We had the best fitters ever, they were brilliant talked us through the process worked really hard and completed in 2 days. They cleaned up and were a pleasure to meet. Quality of the bedroom furniture was better than expected and it was my dream bedroom. Thanks to everyone from the designer to the fitters… Read Full Review

By Bettaliving1

Written on: 16/07/2015

Thank you for taking the time to write this review, I will ensure that all involved are passed a copy. It is good to read that you now have your "dream bedroom".
Kind regards
Lesley
Customer Services

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