Betta Living - www.bettaliving.co.uk

Betta Living - www.bettaliving.co.uk
★★★★☆
4.3
84.0% of users recommend this
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Latest Reviews

“Poor service, guarantee worthless ”

★☆☆☆☆

written by Bolton45 on 18/04/2019

Bought a £12000 kitchen from this firm four and a half years ago and very poor quality product and appliances. Had 10 year warranty. I rang in April 2019 to be told Betta Living gone bust and warranty not honoured by new firm. They said as I took out finance, the finance company would honour warranty.. yet to see if true. Strange how several years after going bust the website still trades as Betta Living. Would not recommend.

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“Not good experience ”

★★☆☆☆

written by Daisy277 on 25/02/2019

I booked so called “free design visit” and felt very disappointed. The salesman seemed nice but spent 4 hours in my house trying to design not big 3 door wardrobe! I didn’t expect the appointment to be that long, the sale person left my house at 10 o’clock in the evening! He was very pushy, didn’t want to do design if I didn’t commit to purchasing the furniture. To top all that I expected the reputable company to be doing designs using some sort of software but no, the drawing was done by hand with a pencil on a piece of paper which took nearly 2 hours and was being done during the appointment. Very awkward situation to have a stranger sitting a couple of hours in your sitting room quietly drawing away! I didn’t buy the anything as it didn’t look like a good value for money. The cheapest design of 3 door wardrobe cost £2040.00 after discount and the sample I was shown (Cassia range) looked like the cheapest white mdf board you can buy in any diy store! Summarising it was very disappointing and unpleasant experience. Bread on that I would never recommend or use them again.

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“Worst Kitchen bad customer service”

★☆☆☆☆

written by 122O'Connor on 26/07/2018

I had a high gloss (New York) kitchen fitted 4 years ago, it was poorly fitted by the fitter provided by Betta Living, he didn't connect the sink properly which caused slow leak causing damage to the unit, doors and floor! Reported the fault and the the fitter replaced the unit but not the door. Fast forward 2.5 years and the laminate is coming of most of the kitchen doors! There are only 2 doors where the laminate is intact. I reported the faults to the customer services x5 promised a call back but never received a call. Eventually I spoke to someone to be told Betta Living were being dissolved as a company and are now We Buy Any Kitchen trading under Betta Living's name, with the same Director, but my 10 year warranty is void!They still work from the same factory and have the doors which I could purchase and they would arrange for a fitter to fit them! I paid £8000 for a kitchen to last 3 years! Iwouldnt buy from this company again!!

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“very bad after service”

★☆☆☆☆

written by on 27/04/2018

i ordered a kitchen add on when it arrived they had since changed the doors so now my kitchen docent match my existing.they don't no how to help me well should i say they don't ring you to let you no what there going to do about it.its only been a week so far.im past upset I'm now angry.

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“Poor after service”

★☆☆☆☆

written by StuartRoughley on 08/04/2018

Don't be taken in by this firm. We spent £12000 on a kitchen and it is a mess. We went with this company for less fuss and guarantees. One year after completion. We're told it had gone into administration and the guarantee worthless. Still trading though.

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“gloss white bedroom fitted in2015”

★☆☆☆☆

written by elliestephens on 18/11/2017

we had our gloss white bedroom fitted in march 2015 and were very happy with the service and the fitters who came to do our wardrobes .however ,just two years later the laminate gloss covering ha ,almost completely detached from the actual doors casing and all the other doors are detaching in the same way and even the drawer edges have started to "ping"from casings.i rang the customer service people as we were given a 15 year guarantee when we purchased our wardrobes only to be told they had been taken over by "we fit any furniture" and the guarantee was conveniently void!even though they still trade under the Betta living name we were told this is just the "brand" and would have to pay for any repairs! so so disappointed and would never recommend to anyone else now,EVER!how can they get away with this DO NOT PURCHASE anything from them!!!!!

Paullun1's Response to elliestephens's Review

Written on: 07/04/2018

We had exactly the same problem on wardrobes and drawers fitted to 3 bedrooms.We made a number of calls etc and only purchased initially due to the warranty which wasn't worth the paper it was written on. Would NEVER use "We fit any furniture" and writing this review to warn others of these ROGUE traders waiting to RIP OFF THE BRITISH PUBLIC.......DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!!!!!!!!!!

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“TERRIBLE EXPERIENCE FROM START TO FINISH - AVOID!!”

★☆☆☆☆

written by Wentworth362 on 18/10/2017

We experienced mistake after mistake throughout the whole process. The kitchen arrived 3 weeks after we were told it would and lots of bits were missing or incorrect so the project ended up being extremely delayed. We constantly had to chase to get anywhere even though it was all their fault. Communication was dreadful and the staff were rude and unhelpful. After all the quality of the kitchen was poor and sadly do not envisage it lasting long term.

Was this review helpful? 2 0

“Our Granddaughters Bedroom”

★★★★★

written by MeganD on 22/09/2017

From our initial phone call, through our consultation, order, fitting dates and finally our granddaughters beautifully fitted wardrobes with desk we were treat with every courtesy and nothing was too much trouble.We were keen to maximise the space available and that has been achieved. The wardrobe fitter did an amazing job to a very high standard. Thank you Betta Living, I whole heartedly recommend you to friends.

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“Mr rudge”

★★★☆☆

written by on 18/09/2017

Service from start to finish was great workmen were really good But then about 12 months later the faults started the door start coming loose the holes to big now for the screw and we start seen cracks under the paint work so I call them they say they will call me back they don't I call again same again I call the 3rd time same again I book appointment on line they soon call me back the lady on the phone take my name and number and promises to call me back I'm still waiting the door has now fell off and I could do it but them my warranty would be void So no I wouldn't recommend this company because there after service is dreadful Thanks Mr rudge

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“In Liquidation December 2016”

★☆☆☆☆

written by Louise1822 on 30/07/2017

Betta Living went into liquidation without warning in December leaving many customers without the goods they had ordered and their employees and design consultants without jobs and money. Use this company at your peril

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“Kitchen”

★★☆☆☆

written by Nigella76 on 16/05/2017

Beta living we was happy with most of the work carried out even though some finishing trims were never fitted round the wine chiller and we have had them back out to a crack that had appeared in the joint of our island 12 months on bearing in mind this £16000 kitchen has a 10 year warranty the crack has re appeared and the edging strip is coming off the edge of the island we've rang betta living to ask for the crack to be repaired only to be told that they have gone into administration!! Betta living is now being ran by a company called We fit any furniture We've spoken to them about the work that needs to be carried out and we've been told that we will have to pay............ Not to sure what has happened to our remaining 9 years warranty Please be very careful when choosing this company

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“Do not let Betta Living near you kitchen ”

★☆☆☆☆

written by Miyay246 on 18/04/2017

I'm implore all hard working individuals do not let Betta LIving near your kitchen unless you feel like a hole in the wall to the outside world, spending a ton of money and having to design the kitchen yourself because the designer planned a kitchen that would not fit in yours, defective cupboards with holes in, front of cupboards which are sub-standard with marks, bubbles and scratches. The company cause nothing but stress sleepless nights, work men not turning up even at the start of the job, then disappearing half way through the day. Promises of contact and compensation, which never transpires. Our kitchen was £13.000, which is a lot of money to us. I wish I never got BETTA LIVING to do the job in the first place, I would of got better value and satisfaction flushing the money down the toilet, I have photos and will be publishing shortly for all to see.

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“Top quality job.”

★★★★★

written by Amiraq1967 on 17/03/2017

Very pleased with the standard of workmenship. He was very helpful and a really nice person. We would highly recommend him to anyone. B81823.

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“Don't go there”

★☆☆☆☆

written by 1972O'Grady on 01/03/2017

I can't put no stars, so I had to put 1. Ripped us off big time. Please don't buy from them!

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“Worst customer service ever!”

★☆☆☆☆

written by McCollum14 on 10/02/2017

I contacted bettaliving to arrange an appointment for a quote on fitted wardrobes for my bedroom. Whilst arranging the appointment the advisor on the phone seemed disinterested and kept mentioning how 'expensive' the wardrobes would be, asking continuously 'is that going to be ok?' I was asked twice whether the property was council, and whether it was my parents property. After an awkward conversation where I felt belittled I decided that I was being overly sensitive and being 22 must sound young on the phone so decided to book an appointment anyway. The morning of the appointment arrived and the consultant was running late. Again, not an issue she rang and forwarned me so I waited for her to arrive. I shouldn't of bothered waiting around as when she did arrive she half heartedly measured where I wanted the wardrobes fitting (she didn't even measure the height) She then sat in my living room with a notepad and drew a few lines meant to resemble how I wanted the wardrobes. She then made up an excuse that because my space had a slanted ceiling she would need to ring her boss and check that she could do it, she proceeded to keep mentioning the word expensive then left my house to call her boss. When she came back she said that her boss wasn't answering so she couldn't help me further, that she would call me the next day and left. I wasn't surprised when she didn't call back the next day and I'm absolutely appalled that for some reason bettaliving have judged me because of my age from the very start. I don't know what kind of company expects to succeed when they constantly tell their customers that they are expensive and don't seem to bother about gaining new custom, especially those paying cash. Fortunately for me I had an appointment booked later that day with Hammonds, who were professional. They digitally designed my custom wardrobes for me and didn't once mention price until the end. I paid cash on the spot, and I'm looking forward to my new wardrobes being installed later this month. Stay away from bettaliving they are the worst customer service I have ever received and apparently my money is not good enough for them, which is probably a blessing in disguise as I could see the whole process with them being a disaster.

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“DO NOT BUY FROM THESE PEOPLE”

★☆☆☆☆

written by STAYAWAY48 on 06/02/2017

Now known as WE FIT ANY FURNITURE. BETTA LIVING went into administration in November 2016!!! Wasted £10,000!! kitchen is falling apart. Their fitters were no more than untrained odd job men... had to pay out more money to put right the work that they done and to complete the work they didn't do. STAY CLEAR

Rosie1990's Response to STAYAWAY48's Review

Written on: 17/03/2017

Completely agree!!! We have had the same level of service. After fitting the incorrect sink we have been waiting 6 months for this to be corrected, when refitting the new sink they cracked it!! We have now been 4 weeks without water in our kitchen.
Worst service ever!!!! NEVER USE THIS COMPANY!

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“Far From Bespoke”

★★☆☆☆

written by mlJames254 on 31/01/2017

Initial consultation was on the friendly side of pushy. My wife and I asked a number of times if a 30 inch by 14 inch corner of the space could be used for shoe shelves. We were told that there were no existing units to fill such a shape. Betta Livingston solution was simply to board over and waste this large space. I later paid a smaller firms to take off the board and build the shelves I wanted. Betta Living are NOT bespoke fitted furniture - they simply use existing jigsaw pieces to fill the space and if there is no piece of your required size then they are happy to waste the space in your home.

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“Company now in administration leaving 100's without goods ”

★☆☆☆☆

written by Harris-Altim342 on 08/12/2016

100's of people left without goods or money back. The Director opened new company We Fit Any Furniture within days. After paying a delivery service £350 we find 1/2 our kitchen is missing. £6,500 down the drain. Cannot claim it back either as we paid by cheque. Betta Living no longer exists. Have to give minimum of 1 star or wouldn't except.

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“warranty work useless still waiting since February ”

★☆☆☆☆

written by 441Self on 24/11/2016

Lovely kitchen at first then finish peeling off.remedial work half done .then done poorly.next surveyor came out arranged for remedial work to be done again parts arrived,but no one to fit can't get hold of Bettaliving gone bust I hear.

Shaunac's Comment

Written on: 26/01/2017

I've just found that out as well. The 15 year guarentee not going to be honored now either. Next are not taking responsibility for it either as i understand it. I think its bad as people are out of pocket and those that have spent money on really expensive kitchens in my case 16,785!!! have no recourse.

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“New Kitchen Fitted”

★☆☆☆☆

written by MariahDoherty1 on 17/11/2016

In my opinion and from my experience, Betta Living and the agents and fitters they employ have raised the meaning of ''duplicity'' to fresh heights!! I would not recommend my worst enemy to employ their services or buy their product.

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Asked by ninjadad on 28th July 2017 Report this content
Any views on kitchens from the Bromborough/Wirral store? Am thinking of getting a new kitchen but bothered about all the bad comments!

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Asked by veronica71 on 21st October 2016 Report this content
I have a new york high gloss kitchen was installed just 2 years ago costing over £13000. I have noticed that the gloss is coming away from the wood. I have been told that there is problems with that style. I hope that whatever I get replaced with it will be good quality and not something cheap. Has anyone else had this problem?

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Answers (1)
Report this content Mike.grange Written on: 24/10/2016
We have the same kitchen we paid over £16,000 for in may 2015 we noticed in August this year we noticed the gloss coming away on a few concurs I contacted Betta living and they were honest and told us they had a problem with the glue on the doors and cornices so they told us they would replace all of these but we would have to wait as the new batch was coming from Germany any way 3 weeks later they rang and said they would deliver them all three days later which they have done . Berta Living have now organised a fitter to replace everything and he is due to start the work on Monday 31st October so I am hoping that our kitchen will be as good as it was before.
Asked by knh1 on 4th September 2016 Report this content
So, when an issue is identified and a response is received asking for your order number or address details. How long does it actually take to get an acceptable response?

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Answers (7)
Report this content Mike.grange Written on: 06/09/2016
I reported a fault on our kitchen around 16 months after it was installed I called into the showroom and told them what the trouble was I recieved a phone call from customer service with in 48 hours telling me that had a fault with the glue that hav been used on the doors cornices Orkneys etc and they had ordered us all new parts I can't compliment them enough great after sales. Service
Report this content scottmsteele Written on: 06/09/2016
2 years, still waiting. In fact I've just launched legal action as they've refused to uphold their warranty.
Report this content Brendalunt Written on: 06/09/2016
I have had bedroom furniture and a new kitchen supplied and fitted by Betta Living. My only reason for contacting them was to report an issue with an appliance that they supplied. They responded immediately and had the appliance supplier contact me on the same day. The appliance was then replaced within the week, and Betta Living contacted me to make sure that they had sorted the issue out satisfactorily. I would thoroughly recommend them to anybody wanting a good service and product.
Report this content billybunter999 Written on: 06/09/2016
OVER 3 MONTH TO GET A PART FOR TOILET ,AFTER NUMEROUS PHONE CALLS
Report this content TonyBainbridge Written on: 06/09/2016
You phone the call centre and get passed around, if the questions are awkward they pass you on or they are not available when you call. The customer services team were appalling in resolving our numerous issues and it took over 3 months to get our kitchen installed and completed to our satisfaction.
Report this content billybunter999 Written on: 06/09/2016
3 months to get toilet plunger numerous calls made to betta living,before repaired,although the bathroom conversion was A1 and the fitting team marvellous its ashame there customer service lacks.
Report this content fussyconsumer Written on: 06/09/2016
I had two methods of contact. firstly with the head office (somewhere up north, I identified by name, the person who had responsibility for my job and when I had a problem I asked for him in person and got an immediate and very satisfactory resolution to my problem. For any fitting issues I had a mobile number for my fitter who would come out and sort the problem as soon as he was able certainly within the week in question and even at the weekend. He even came out to adjust something months after the job was complete. I always had an immediate response and problems were sorted in a very short time the only hold up would be getting the materials to me to complete any work required and they would always keep me informed of the progress in obtaining the parts that came from abroad.
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Asked by gill200 on 27th May 2016 Report this content
Can you tell me are the kitchens the same kitchens sold by Next Home Limited?

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Answers (2)
Report this content scottmsteele Written on: 31/05/2016
Yes, they use a different name but they are the same. I'd recommend you go else where!
Report this content PCDS Written on: 02/06/2016
Yes they are but avoid them there not all their cracked up to be loads of hype regarding quality and service. After sales service is awful and Wickes are better quality
Asked by Lindagdwyer on 5th July 2015 Report this content
Have had the Valentino bedroom installed. How do I pull out the bottom draw from the boudoir cabinet as I have dropped a comb behind it?

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Asked by ksmeed on 1st March 2015 Report this content
Why is my kitchen and bedroom not finished? This has been going on since September 2014. Has anyone else been having issues? Enough is enough.

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Answers (11)
Report this content Simba2012 Written on: 03/03/2015
You need to ring head office and get them do send out a different fitter if the one that was working on your bedroom and kitchen is not responding. Don't sit quietly and wait for them to get in touch, make sure you take the fitters direct number this time and get on their case. Good luck.
Report this content ksmeed Written on: 03/03/2015
I have been onto head office and customer complaint now looking at taking to watch dog and trading standards they are terrible company fitters are fine its Betta Living the problem substandard goods and organisation.
Report this content Mrs_routledge Written on: 03/03/2015
We had massive issues with our kitchen, fortunately I bought mine via next and if it hadn't been for them and my public reviews EVERYWHERE online they wouldnt ever have done it. I had mine totally taken out and re done. You need to ring and write and email daily and hold on the line until someone will speak to you. I have email address for those at the top of you want it
Report this content PCDS Written on: 04/03/2015
Because they have now probably got your money and as usual dont give a **** about you anymore. I found the only way to get a missing cupboard from my delivery was to go to the factory and get it. Customer service is terrible they are only interested in getting the money. the only way I can suggest is phone every day and email them, I was promised a call from a senior manager - still waiting after 4 months
Report this content Clintsearle Written on: 04/03/2015
Don't bother with the watchdog threats etc, everyone says that it's water off a ducks back. Be calm and rational, make sure you have a name to contact directly from Betta living. The materials they use are the same as any other supplier of kitchens and bedrooms, so don't start fretting about them being substandard. Can honestly say our bedroom was fitted very smoothly, there was the odd mistake in terms what was delivered but replacement parts were delivered in 24hours and all taken care of by the fitter. The fitters are all sub contracted and get paid per item fitted, if they mess up, they don't get paid, Betta Living are very strict, the same applies to the surveyor. If you are not happy with the materials, Betta Livings fault, unhappy with the installation, fitters fault, DO NOT SIGN ANYTHING UNTIL HE HAS GONE THROUGH EVERYTHING FITTED WITH YOU. if there is a delay in terms of delivery probably the surveyors fault but you should have his contact details , don't bother with the sales rep, they won't be any help. Hopefully you haven't paid the final balance yet, we didn't pay our fitter until everything was 100% perfect! and too be fair I didn't have a bad word to say about the whole experience. Ranting will get you no-where, you will only get people fuelling your anger further, make sure you know what needs to be done and explain to Betta living what you expect to happen how long it will take to finish the job,and a compensation sum of money if this isn't met. Again don't threaten them with watchdog or solicitors they no it won't happen, be calm and firm and reasonable, see this as an opportunity to get some money back rather than a pain .
Report this content ksmeed Written on: 05/03/2015
Thank you for your comments good to know it isn't just me in this position. Hopefully this will get resolved quickly and compensation paid for such a stressful time and loss of 3 weeks leave throughout the whole ordeal.
Report this content TrevorEvans1 Written on: 06/03/2015
I'm not surprised by your experience ksmeed. Write to Betta or contact the agent (I we through Next). I Also used social media (Facebook) to contact them publicly. Make sure you detail the facts and what you want done to resolve. Don't give up, you'll get there!!
Report this content Nerav21 Written on: 09/04/2015
If you used the finance company to fund your bedroom & Kitchen complain to them. Under the credit licence laws they have to act on your behalf and if you are unhappy they have to refund you the money. If you haven't then as others suggested, write a review, message in twitter/facebook. Thats the only way they respond. Their public image is all they care about. Threaten that and they will respond.
Report this content Nerav21 Written on: 11/06/2015
Im sorry to hear of your troubles. I can only sympathise with you as the same happened to us (although our went on for a year an half). This is typical betta living issue. When things go wrong, no one wants to help you. Unless of course you post a review...then they will move heaven and earth just to try and get you to remove the review.
Report this content ksmeed Written on: 12/06/2015
Well kitchen/bedroom in but had to have them redesign part of it.. Still waiting for call back re compensation your right get your money your done for...never use them again ..scratched my dishwasher still no comp..kept ringing stayed calm ..made no difference spread the word not worth the stress..
Report this content scottmsteele Written on: 06/09/2016
I'm in the same boat, just started legal action as they've refused to help.
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Asked by CZambonini on 28th December 2014 Report this content
Do they work in Aberdeen, Scotland?

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Answers (3)
Report this content Nerav21 Written on: 29/12/2014
Not sure they do but wouldnt bother. Their constantly delivery the wrong items, never return your calls. Ive had to take 5 days off this year just so they can fix a larder unit and the installation was supposed to be finished by march 2013!
Report this content PCDS Written on: 30/12/2014
Would not recomend them at all, still waiting on stuff from original delivery in April. Save the stress go somewhere else thier service is diabolical
Report this content scottmsteele Written on: 06/09/2016
I wouldn't bother, two bathrooms, an office and kitchen have all failed. In fact I've just started legal action!!
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Asked by Thedolphins1 on 1st August 2014 Report this content
What is the fitting cost of let's say one of the sale kitchens? For example the cost of kitchen is £4700. Many thanks.

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Answers (4)
Report this content Marx34 Written on: 01/08/2014
The fitter took around £2000 off us which I thought was scandalous for a weeks work (which he dragged out) and to be honest I could have done a far better job myself !
Report this content mjx722 Written on: 01/08/2014
Hi thanks for you question. We had a fit done for around £2200. The service was great and they did a really good job. When I looked at DIY stores were asking £5000+ so who knows what Marx34 is banging on about. If he was really any good he wouldn't have paid for the service, he probably doesn't earn much and want to take it out on professional people want to earn a good living like the most of us! My friends had some polish fitter in to do it on the cheap and that had no end of problems which is why we were happy to pay the professionals.
Report this content jjgu2 Written on: 04/08/2014
Don't use bettaliving. They are way over priced, all the units are flat packed which the assemble on site. As the previous answer states I could of done it better myself. Our kitchen cost over 6k and we only had 3 draws, pantry unit and 4 cupboards. A friend has had his from wickes for 5k fully fitted, twice the size of mine, solid oak worktops and solid oak doors plus a range in the middle! Wish we would of gone to wickes!
Report this content kimrum Written on: 05/08/2014
I had my kitchen fitted by bettaliving 2 years ago and to date still love it, I could not fault the designer the fitters and quality. Yes you pay a deposit but most companies are the same. I had previously got different quotes and I had a budget in mind and bettaliving was the cheapest.
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Asked by Nerav21 on 22nd May 2014 Report this content
Does anyone know what weight limits they have for their kitchen units? Do they come with any guarantee?

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Answers (1)
Report this content scottmsteele Written on: 06/09/2016
They come with a warranty but it's not worth the paper it's written on.
Asked by banxy on 21st May 2014 Report this content
When are they going to remove the rubbish left in my garden from a neighbours refit.This rubbish has been here since Monday. I have phoned them and was promised a call from customer care nearly 2 hours ago. Still waiting!

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Answers (12)
Report this content Nerav21 Written on: 22/05/2014
I would suggest you throw it back over to your neighbours garden, after all it is their rubbish. Of course speak to them first as ask them to call betta living Better living barley listen to customers so I'm guessing with you being a customers neighbour chances are they aren't gonna contact you. Another think you can do is report them to your council for fly tipping in your garden.
Report this content LaneyBen Written on: 22/05/2014
Think you need to speak to your neighbour, it's up to them to get rid of it.
Report this content Feebeesnow Written on: 22/05/2014
When I had a kitchen fitted, I was told beforehand to get a skip to get rid of the rubbish. BettaLiving don't dispose of it. You'll have to speak to your neighbours.
Report this content Dekka52 Written on: 22/05/2014
You've got to keep pestering them!! It took them a week to eventually organise ours & I found out that they had only contacted the removal team the day before even though I had promises from 4 days before that it was all organised. The company's post installation support is the worst I've ever experienced even if the actual installation is good
Report this content Theheighwaywoman Written on: 22/05/2014
Betta living are not responsible for removing the rubbish which is part of their conditions it is your neighbours responsibility and their should of hired a skip at the beginning. This is what I had to do.
Report this content Ppetere Written on: 22/05/2014
Betta Living do not remove their own rubbish. As the rubbish does not belong to you return it to the rightful owners , your neighbours .
Report this content thornts Written on: 22/05/2014
Betta living do not remove the rubbish. Your neighbour will have to make separate arrangements.
Report this content JackyMcIlvenny Written on: 23/05/2014
When I had my kitchen re fitted it was in the terms and conditions that it is the customers responsibility to remove all rubbish..... So it's down to your neighbour I guess.
Report this content davidj_uk Written on: 23/05/2014
The problem that you have is that Betta living do not remove any of the packaging that comes with their deliveries and there is a gigantic amount.That will have been written into yoyr neighbours contract when they purchased, we didnt pick up on that and could not believe how much wood and cardboard and off cuts there was. We had our refit last October and are still burning it all on the Chimnea, after spending a whole day cutting it up. I agree with the other answer and this is your neighbours problem and they should be a good neighbour and remove it themselves straight away. Customer service with Betta Living is appauling and the small issue we had with a bedroom stool took three months to get sorted. Good units and brilliant fitters but aftersales is rubbish
Report this content banxy Written on: 23/05/2014
My neighbour paid the company to have his rubbish removed. He had a bigger problem, as the gas cooker was not connected properly and had to get the gas board to shut his gas supply off. It took 36hours for betta living to send a fitter to sort the cooker. I think we are lucky we didnt get blown to bits! It would at least have solved the problem about the rubbish!
Report this content MrsSmith1 Written on: 24/05/2014
You need to speak to your neighbour about this, betta living do not remove the rubbish from their fitting. it is the responsibility of the customer, which is all agreed up front.
Report this content scottmsteele Written on: 06/09/2016
I'm up to 3 years 4 month, they suggested I do it myself. Don't think my wheelchair could get close to the rubbish never mind assist me in any way!
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Asked by Elongmate on 4th April 2014 Report this content
Had our kitchen completed. Was told to compete guarantee for cooker and fridge but not the kitchen. Just looking at paperwork. Completing the guarantee now but not sure what address to send it back to. Can anyone help?

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Answers (6)
Report this content NaomiStevens Written on: 07/04/2014
Cookers, etc. are supplied by companies that Betta Living deal with. There must be a makers name and contact details on the paperwork that came with your appliances. Either get in touch with them to ask or get in touch with Betta Living themselves and ask them. 
Report this content LaneyBen Written on: 07/04/2014
I'd send it to their head office in Oldham, although we weren't given anything to complete and send off, our 15 year guarantee was given to us by the fitters on completion of the kitchen when we signed to say we were happy with it.
Report this content Johnr6 Written on: 07/04/2014
We didn't have a kitchen fitted it was a bedroom, so we didn't need to complete gaurentee; the workman did this. I suggest you contact them on the phone numbers they left with you as they were very helpful when I spoke to them over the phone.
Report this content Bartons Written on: 07/04/2014
The address I have sent my guarantee back to is: Betta Living Guarantee Registration Registered office Dean House Oldham, OL9 7TH
Report this content skspencer Written on: 08/04/2014
I did all mine online, was quicker and easier and then you have an electronic copy to save for your records. All the appliances state the address to send back to.
Report this content scottmsteele Written on: 06/09/2016
It's not worth the paper it's on, did you pay through finance? If so contact them or the FCA! They are useless and I'd strongly recommend you make others aware!
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Asked by dawn30 on 29th December 2013 Report this content
Betta living are trying to sell us finance instead of cash. Any body take finance out, as we want to pay it off straight away?

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Report this content k.barretto Written on: 30/12/2013
Hi there, I took out the finance offer as Betta Living could offer an additional discount as opposed to other means of payment. I was keen to pay off the loan as soon as possible, and from my experience the agreement was in place on the first day of fitting. I wasn't aware until I called on the last day of fitting (third day). The settlement figure was the loan + two days interest of when the agreement started plus + 30 days of interest (as per the terms of the agreement) which was minimal from the discount received. Basically 1/6 of the discount received (in my case). Hope this helps.
Report this content LaneyBen Written on: 07/04/2014
We took out the finance to get the extra discount and then paid it off on the first day we could so didn't incur any costs or interest.
Report this content Nerav21 Written on: 22/05/2014
Take the finance out and then pay it after one month. It will cost you a months interest, however if you have issues with better living the finance company under the credit law have to sort out any disputes, and you could refuse to pay completely if the dispute is significant (with betta living changes are high for that to happen). Basically you will be more protected and also you only pay once work is complete not before.
Report this content scottmsteele Written on: 06/09/2016
Same here but it's illegal as they offer cheaper prices. Report them to the FCA and they will get a nice fine and you will Get a nice little sum.
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