Betta Living Reviews - www.bettaliving.co.uk

★★★★☆
4.4 / 5
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Latest Reviews

★☆☆☆☆

“Not a great start!”

Written on: 17/09/2014 by Heathv (1 review written)

I have been excidedly awaiting the delivery of my "ready built kithen" and today is the day. My builder is at the ready to start hanging my units and looking forward to just having to slot things into place, easy! We receive a text message at 6am from the delivery guys, delivery is a lot earlier than expected at 7.30am but my husband rushes around gets up, dressed and out of the door to race round to our house (we are currently living elsewhere as we have no kitchen). The delivery is made… Read Full Review

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★★★★☆

“Serivce was good but a little bit pricey”

Written on: 15/09/2014 by wiPrince39 (1 review written)

Had my kitchen done recently by this company and overall I am happy with the work. I had some windows done by another company at the same time and all the workmen seemed to get along really well considering they were in each others way a lot. Only thing I would say is that although I feel the money I paid is worth the kitchen I received it was a bit more than I budgeted for… Read Full Review

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★★★★★

“Betta Living Bedroom ”

Written on: 13/09/2014 by Rayang156 (1 review written)

Everybody turned upon time excellent. Staff were friendly, helpful and knew about the products they were dealing with. Wardrobes well made and are a pleasure to look at and good value. This is the second set we have had fitted which really says it all. One small problem after fitting which was speedily dealt with, staff could not apologise enough, these things happen but what you want is a quick response and action and that is what I got. All round if anymore bedroom wardrobes where required… Read Full Review

Bettaliving1's Comment

Written on: 15/09/2014

Dear Customer,

Thank you for taking the time to write this very positive review, we're so pleased to read that you found the staff friendly and helpful and that you are so happy with you second Betta Living bedroom. Including how the staff handled the small area of concern.


Please can you forward me your B reference number and/or postcode so we can trace your account and pass you kind words onto the whole team.

Thank you again for your valued custom.

Did you know that each time you recommend us you could earn up to £250?


Kind regards

Lesley
Customer Services

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★★★★★

“Lovely Fitted Bedroom ”

Written on: 12/09/2014 by uvHumphries210 (1 review written)

From the design stage to the completion, I found all the staff very friendly, professional and courteous. The fitter worked his socks off and left everything spotless. He did an outstanding job, it looks amazing. Any friends that comes to the house are shown the quality of the fitted units… Read Full Review

Bettaliving1's Comment

Written on: 15/09/2014

Dear Customer,

Thank you for taking the time to write this lovely review, we're so pleased that you've been impressed with the fitter and your bedroom looks amazing.

Please can you forward me your B reference number and/or postcode so we can trace your account and pass you kind words onto your fitter, and the whole team.

Thank you for your valued custom.

Did you know that each time you recommend us you could earn up to £250?


Kind regards

Lesley
Customer Services

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★★★★★

“Incredible Service with honesty!”

Written on: 11/09/2014 by NaheedRana (1 review written)

I have only reached the design stage with Betta Living, and already I feel compelled to write a review to reflect my incredible experience with the designer, Tinu. The whole process was fun, easy and the designer was completely professional, with that much desired human touch and honesty. I thoroughly enjoyed the time designing and discussing my bedroom fittings and have never been aquainted to such professionalism. The discussions included understanding the material, the fittings, costs and… Read Full Review

Bettaliving1's Response to NaheedRana's Review

Written on: 12/09/2014

Good afternoon dear customer

Thank you for taking the time to write this review regarding you experience so far with Betta Living.

Could you please supply your "B" reference or your post code so that I can direct your comments onto the correct team.

Thank you for your valued custom

Kind regards

Lesley
Customer Services

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★★★☆☆

“Ok . . .at first”

Written on: 10/09/2014 by CASH67 (1 review written)

We had a fitted bedroom about 18 months ago and on the whole were pleased with the bedroom, that said we had a horrible fitter who threatened us unless we paid cash/bank transfer to him before he would leave the property! We reported this any the company apologised. . . 18 months on the foil is coming away from the doors and I am now trying to contact the company to no avail, They have said they will get someone to ring me back and guess what? I have tried 3 times and each time they give me the… Read Full Review

Bettaliving1's Response to CASH67's Review

Written on: 12/09/2014

Good morning customer

Thank you for taking the time to leave this review.

Please accept Betta Livings apologies regarding the lack of communication could you please supply me with your "B" reference or you post code.

I can then direct your concerns to the correct team to rectify them to your satisfaction, I await your reply.

Kind regards

Lesley
Customer Services


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★★★★★

“I LOVE MY KITCHEN”

Written on: 09/09/2014 by Leach349 (1 review written)

My kitchen is very small but we got every thing that wr wanted into it . Delivery was made exactly as stated and fitters prompt and quality is perfect. Thanks for a great job well done… Read Full Review

Bettaliving1's Comment

Written on: 11/09/2014

Dear Customer,

Please can you forward me your B reference number and/or postcode so we can trace your account and pass you kind words onto the whole team.

Kind regards

Lesley
Customer Services

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Malcsrh's Comment

Written on: 11/09/2014

Hi there post code is S43 2NJ. thanks.

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★☆☆☆☆

“Work just started”

Written on: 09/09/2014 by Apprehensive (1 review written)

We ordered a kitchen from betta living, we prepared everything,removed the old kitchen, got plasterers in, plumber and an electrician. Everything prepared and ready to go, or so I thought. Firstly the kitchen did not arrive when stated,we got that a few days later, after we had waited in all day for them to arrive. Today the fitter has arrive at 0800hrs. It's now 1050hrs and nothing has been done. I asked the fitter how he was going To manage on his own, said he would sort that out later as he… Read Full Review

Bettaliving1's Response to Apprehensive's Review

Written on: 11/09/2014

Good Morning,

Thank you for bringing this to our attention.

I am sorry to hear of your issues.

Could you please forward me your contact number so I can trace your account and get this issue resolved efficiently and to your satisfaction.



Kind regards
Lesley
Customer Services

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★★★★★

“Fitted Bedroom”

Written on: 08/09/2014 by denmarkmartin (0 reviews written)

We recently had our bedroom fitted, we are absolutely over the moon with every aspect. The bedroom arrived neatly packed on the Monday morning, the guys who delivered the units were very polite and cautious, especially about my carpet getting dirty, they took their time in placing the items carefully in the house. We had a message from the fitter on the same evening to say what time he would arrive the next day. He got here well on time. He was very polite and friendly. He worked almost none… Read Full Review

Bettaliving1's Response to denmarkmartin's Review

Written on: 11/09/2014

Dear Customer,

Thank you for taking the time to write this positive review, we're so pleased that you've been impressed with our fitters and the bedroom is exactly what you were looking for.

Please can you forward me your B reference number and/or postcode so we can trace your account and pass you kind words onto the whole.

Thank you for your valued custom.

Did you know that each time you recommend us you could earn up to £250?


kind regards

Lesley
Customer Services

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★☆☆☆☆

“Rubbish Company”

Written on: 29/08/2014 by ip121tp (1 review written)

We had a new kitchen installed...Problems..cannot open freezer enough to get trays out...gas hob supplied, a Caple,is a danger to all users.Pan stands are not fixed and move when pans worked....we insisted on a change...BL could not or would not supply so in the end we agreed that we would purchase a new hob and they would fit and refund our origional hob money...after many calls still waiting for an engineer to fit the new hob..other things went wrong too numerous to mention This mob promise… Read Full Review

Bettaliving1's Response to ip121tp's Review

Written on: 30/08/2014

Good Morning,

Thank you for bringing this to our attention.

I am sorry to hear of your issues and the lack of communication.

Could you please forward me your contact number so I can trace your account and get this issue resolved efficiently and to your satisfaction.

Kind regards
Jordan
Customer Services

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★★★★☆

“Lovely bedroom ”

Written on: 27/08/2014 by ALNZO (1 review written)

This isn't the first time that we have used Betta living and it won't be the last so don't be misguided by my review as we are happy with the overall quality of the furniture and service is also good but I thought it only fair to point out the good and bad points of our experience. Everyone who we have dealt with has been really nice and helpful. The only gripe that we have is the sales pitch at the beginning (not the salesman). Betta Living are always advertising 40/60% off deals plus 10% as a… Read Full Review

Bettaliving1's Response to ALNZO's Review

Written on: 30/08/2014

Hi,

Thank you for taking the time to post this review.

We are really happy to hear you were impressed with our fitters and the service provided.

We really appreciate all feedback and take your comments seriously this will be passed onto the sales department to help improve our future service.

Thank you for your valued customer

Kind regards
Jordan
Customer Services

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★★★☆☆

“Poor customer service and lack of communication skills”

Written on: 27/08/2014 by Reagano148 (1 review written)

After reading several reviews about bettaliving, i decided to part with some cash to fit one of their stylish wardrobe in my bedrooms. From the survey through to delivery and installation, it was a communication nightmare. The customer service was very poor and the communication skills was lacking greatly. Each department was totally unaware of what the other is doing and different information and instructions emanated from different sources. Sales will say one thing, and CS another thing. The… Read Full Review

Bettaliving1's Comment

Written on: 27/08/2014

Thank you for taking time to leave this review, would you be so kind to forward me your B ref number or postcode so I can trace your account.

Please accept Betta Livings apologises for any Mis-communication received, I will pass on your review to the relevant teams for future feedback and training once we are able to trace your account.

We are so pleased to hear that we were able to help you transform your bedroom, we will pass your kind words on to the fitter.

Tony
Customer Services


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★★★★★

“Top Quality Kitchen!”

Written on: 19/08/2014 by vperezcon (1 review written)

This has been our first experience with Betta Living and they have provided an exceptional service from start to finish! Nothing has been too much trouble, any queries have been dealt with efficiently and they have kept in touch throughout the whole process from design to installation. Our new kitchen is top quality and huge thanks must go to Dai Preston and his team for working so hard to install it to an excellent finish in less than 4 days! The appliances we chose look fantastic and have… Read Full Review

Bettaliving1's Response to vperezcon's Review

Written on: 26/08/2014

Hi,

Thank you for taking the time to leave such a lovely review - We will make sure your comments are passed on to the whole team!

Did you know that each time you recommend us you could earn up to £250?

Thank you for your valued custom.

Tony
Customer Services

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★★★★★

“fitted bedroom delighted”

Written on: 12/08/2014 by chrisnvicky (1 review written)

we purchased a fitted bedroom last august 2013 absolutely beautiful. We were so pleased with the service we received, that we decided to have our spare room fitted as well, which we have just ordered today & again the service has been brilliant. we would highly recommend this firm to anyone out there who is considering having a fitted bedroom. We look forward to betta living redesigning & fitting our office… Read Full Review

Bettaliving1's Response to chrisnvicky's Review

Written on: 12/08/2014

Good Evening,

Thank you for taking the time to leave this 5 star review.

We are so pleased to hear that we made such an impression and you have decided to use us again.

Thank you for your valued custom

Did you know that each time you recommend us you could earn up to £250.

The Betta Living Team

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Bettaliving1's Response to chrisnvicky's Review

Written on: 13/08/2014

Dear Customer,

Please can you forward me your B reference number and/or postcode so we can trace your account and pass you kind words onto the whole team.

kind regards

Tony
Customer Services

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★☆☆☆☆

“Totally unprofessional company”

Written on: 08/08/2014 by Kehoeuv265 (1 review written)

Without doubt the worst, most unprofessional company I've had the misfortune to come across. Lies from the sales person, a complete lack of product knowledge from planner, zero communication skills, no customer service and after 5 months since the kitchen was delivered it's still not finished. Do NOT use this company!!… Read Full Review

Bettaliving1's Comment

Written on: 09/08/2014

Good Morning,

Thank you for taking the time to leave this review.

Please accept our apologies that you are unhappy with your Betta Living experience.

Could we please ask for you to contact customer services immediately with your full name and address and one of our team with be in contact shortly to discuss the resolution of the outstanding issues with your installation.

Once we receive your email we will endeavour to rectify the outstanding issues.

Kind regards,

The Betta living Team



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Nerav21's Comment

Written on: 12/08/2014

That is typical of betta living. I'm still waiting them to replace a larder unit that started to bow. We've have the new unit in for nearly a month now and no one has called us to book an appointment. Had a message on saturday saying they will come on Monday. I don't think they understand people have jobs and need to book time off.
However now that you have placed a negative review you will see that their customer service improves (a little) as they will try and get you to remove the review.

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Bettaliving1's Comment

Written on: 18/08/2014

Hi,

Can you please contact Tony regarding the outstanding Larder Unit.

We are unable to trace your account from the name provided, or would you be so kind to forward your postcode back via this website.

Kind Regards

Tony
Customer Services

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★★★★★

“Professionals from start to finish”

Written on: 07/08/2014 by ecNielsen495 (1 review written)

B32681. Fitters were without question the most courteous, considerate and knowledgeable workman I have ever had in my apartment. Thay have completed a number of jobs for me now and if I had the money I would have them back to fit more. I had every confidence in them and their work was first class giving me that showroom finish. They were extremely clean, caring and thorough in their work and left no stone unturned. They never rushed me when I asked them questions giving me every confidence in… Read Full Review

Bettaliving1's Comment

Written on: 09/08/2014

Good afternoon Mr Hollywood,

Thank you for taking the time to write this 5 star review.

We are pleased to hear that you were impressed with the service our fitters provided.

We will be sure to pass on your comments to the whole team.

Did you know that each time you recommend us you could earn up to £250?

Thank you for your valued custom.

The Betta Living Team.

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Nerav21's Comment

Written on: 12/08/2014

Be hopeful you don't have any issues from now. Betta living after care is one of the worst I've come across.

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Crissy23's Comment

Written on: 15/08/2014

I quite agree with you. We have three bedrooms done by Betta living, all of which I would rate 5 star with the comments written above about the fitters as well but our most recent installation of a kitchen has been totally different. Fitters extremely courteous etc as above but customers after care is a completely different matter. We have loads of issues and don't have a kitchen that is of the same standard as our bedrooms.

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★★★★☆

“Bedroom furniture.Good service and good quality wardrobes”

Written on: 07/08/2014 by Malcm (1 review written)

From start to finish everything was efficiently organised. We were advised of each step along the way. We wanted wardrobes with unit for computer all of this was arranged. Surveyor, delivery of furniture, fitting was all on time and no issues. The fitter was excellent and we were happy with outcome. Sheets were put down and there was no mess anywhere. We had a bedroom fitted 15 years ago and it is still in good condition. I would recommend bedroom furniture from Betta living. … Read Full Review

Bettaliving1's Response to Malcm's Review

Written on: 07/08/2014

Good Afternoon,

Thank you for taking the time to post this review.

We're so pleased that you've been impressed with our fitter and the service you received - we will pass on your positive review!

Did you know that each time you recommend us you could earn up to £250?

The Betta Living team

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Bettaliving1's reply to Bettaliving1's Comment

Written on: 07/08/2014

Please can you forward me your B reference number or postcode so we can trace your account and pass you kind words onto the whole team.

The Betta Living Team

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★★★★☆

“Brilliant Bathroom”

Written on: 05/08/2014 by Rattusrattus (1 review written)

I am really happy with my new bathroom, it is worth the money, but no major work comes without problems.The program for planning should include allowances for old pipework;luckily the men working on it think on their feet.I love the fitted units and my shower… Read Full Review

Bettaliving1's Response to Rattusrattus's Review

Written on: 07/08/2014

Good Afternoon,

Thank you for taking the time to post this review.

We are so pleased to hear your comments and that we were able to help you transform your bathroom.

Please can you forward me your B reference number and/or postcode so we can trace your account and pass you kind words onto the whole team.

Did you know that each time you recommend us you could earn up to £250?

The Betta Living Team

Reply to this comment
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★★★★★

“Great Services”

Written on: 04/08/2014 by JamieSwift (3 reviews written)

Last week I was planning a new kitchen and a living room refurbishing, Betta Living persons help me to design a favourite one. they help me free of cost and there was no obligation of buying from them as well. great people… Read Full Review

Nerav21's Response to JamieSwift's Review

Written on: 05/08/2014

At that stage they are very good. Is what comes after you should be carful of

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Bettaliving1's Response to JamieSwift's Review

Written on: 07/08/2014

Good Afternoon,

Thank you for taking the time to post this review.

We are so pleased to hear your comments - Please can you forward me your B reference number or postcode so we can trace your account and pass you kind words onto the whole team

Did you know that each time you recommend us you could earn up to £250?

The Betta Living team

Reply to this comment
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★★★★☆

“Excellent workmanship”

Written on: 03/08/2014 by Muelleryn12 (1 review written)

The two joiners who fitted our bedroom furniture were excellent, they ensured my stairs were kept as dust free as possible, they tidied up after themselves and kept me informed of what was happening every step of the way. they hit a snag and just dealt with it. I would certainly recommend Better Living and their contractors to undertake any job… Read Full Review

Bettaliving1's Comment

Written on: 07/08/2014

Good Afternoon,

Thank you for taking the time to leave this five star review and your lovely comments regarding our fitters.

Please can you forward me your B reference number or postcode so we can trace your account and pass your kind words onto the team.

Did you know that each time you recommend us you could earn up to £250?

The Betta Living team







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