Betta Living Reviews - www.bettaliving.co.uk

★★★★☆
4.3 / 5
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Latest Reviews

★★★★★

“Fabulous bedrooms”

Written on: 28/07/2016 by chrisandron (0 reviews written)

From start to finish we have had nothing but good service. Planning measuring delivery and fitting were all perfectly seamless. The two bedroom we had fitted are perfect. Couldn't be happier. A real big thumbs up to the delivery men and the fitters. All great and extremely proficient guys. Thanks a million… Read Full Review

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★☆☆☆☆

“DON'T COME ANYWHERE NEAR THIS COMPANY”

Written on: 25/07/2016 by Giuliana291 (1 review written)

Initial quote was 33k. Second quote was for 10k for only slight alterations? Kitchen designer stated that surveyor would double check design and ensure everything on plan could be done. When kitchen fitter arrived, carousel could not be fitted due to measurements, so compromises had to be made. Kitchen fitter (who was Lithuanian, and very good) left on Thursday 14th July - still awaiting the fitting of the baskets (which were the compromise for the carousel) and the larder doors, which were… Read Full Review

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★★☆☆☆

“Awful Customer Service”

Written on: 25/07/2016 by Fatz21 (1 review written)

The kitchen itself is of reasonable quality but customer support was appalling.Some parts were delivered damaged. We expected this but had been assured that the difference with Betta Living was the support. We could not have been more wrong. Specifically :- It took 10 weeks to get the replacement parts. No one from their support team ever returned our calls.We had to constantly call them to chase and get updates. We had to contact their Directors before any real action was taken. On three… Read Full Review

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★★★★★

“Fantastic Fitters”

Written on: 24/07/2016 by linzib75 (1 review written)

This review is purely based on the quality of my kitchen and two bathrooms and the fitter and not the project management as this was not existent. The fitter for my bathroom had an accident at work and my fitting for my bathroom slipped and I was given a replacement fitter. I had my two bathrooms fitted by a guy, who travelled from Bradford to Northumberland to do the bathrooms. The pride in his work and his work ethic is absolutely fantastic. The quality of my two bathrooms is amazing. I… Read Full Review

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★★★★★

“ love my utility”

Written on: 18/07/2016 by Childers154 (1 review written)

This is not the first thing we have bought from betta living we are returning customers We went to the showroom to look at kitchen furniture for our utility room The lady in the showroom was most helpful Booked our appt with the designer Who was really good and helped us use or space wisely after asking us what we were looking for. The surveyed came and signed the job off We were disappointed however with customer care I rang as I received a text the day before apologising and to say the… Read Full Review

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★☆☆☆☆

“Design visit”

Written on: 17/07/2016 by Swintonal (1 review written)

Requested a design visit to price up some fitted wardrobes. The designer phoned me the day before to confirm the time of the appointment. Never showed or called to explain. I have since emailed them via there website but have had no response. Terrible customer service and will now loose out on at least a few grands business… Read Full Review

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★★★★★

“Simply The Best”

Written on: 15/07/2016 by Adison396 (1 review written)

Fantastic....could not be better! The service was great from point of sale through to the end… Read Full Review

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★☆☆☆☆

“Kitchens that are not best”

Written on: 13/07/2016 by mikeland (1 review written)

Mrs J Jones. we went to Betta living because we thought they were a very good company, we were proved very wrong. Their customer care is non existent, the management is so poor I cannot see how they have remained in their position. Betta Living do I must admit do a good TALK when selling kitchens, but after an agreement is reached to fit with a purchase price agreed you would think you would get a professional fitting and service. Not so what you will get is once you have paid you are forgotten… Read Full Review

Julieatmikeland's Response to mikeland's Review

Written on: 14/07/2016

We note that Betta Living customer care don't respond to you then?

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★★★★★

“Well worth the wait!”

Written on: 13/07/2016 by Moses25 (1 review written)

Ref:B76349 From the out set the staff of Betta Living were extremely helpful, understanding and patient. The sales rep explained everything to us in great detail. From the graphic design on the tablet to the hand drawn plans of the surveyor, we were fully informed at every level of our order. The delivery was as expected and dropped off within the two hour window that was promised. Then we come to the fitting of the wardrobes.The fitter called the evening before to arrange a convenient time to… Read Full Review

Thejjfamily's Comment

Written on: 14/07/2016

One in a million?, reviews however don't share your opinion

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★☆☆☆☆

“PATIENCE WEARING THIN”

Written on: 12/07/2016 by Cowboys2014 (1 review written)

Contract; B39762. Over 2yrs and we STILL do not have the kitchen we spent over ten thousand pounds on!!!!!! What's more no one in authority seem to care!!!… Read Full Review

Julieatmikeland's Response to Cowboys2014's Review

Written on: 13/07/2016

don't worry your not on your own, we did get our kitchen but after only 3 weeks things started to go wrong its now been 7 months of complaining and still nothing has been done, if you can get your money back and go elsewhere. your correct their management staff are appalling and do not treat you as their customer. We wrote to head office direct to the sales director 5 months ago and we still have not heard anything from him. good luck to you you will need it.

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★★★★★

“Thankyou ”

Written on: 09/07/2016 by Ward369 (1 review written)

Excellent job well done, very precise in his fitting skills, very clean & tidy worker, would highly recommend betta living… Read Full Review

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★☆☆☆☆

“Delivery of units”

Written on: 07/07/2016 by Sueeclark (1 review written)

After complaining that after having fitted kitchen we had a leak rang several times for replacement panels after sending last review some one got back to us next day and we paid for replacement panels that were promised delivery today and after having a day off work ready for delivery we got a phone call to say would now not be delivered until 20 July and can not give a time we both work full time and can not finish our kitchen. Why say they would be delivered today and now say 20th?? Just… Read Full Review

Juljon's Response to Sueeclark's Review

Written on: 14/07/2016

after service I agree is very poor, some reviewers are saying how good the service was, must have been a hick up for Betta Living to do something right?

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★☆☆☆☆

“Worst decision ever ”

Written on: 05/07/2016 by 374Doherty (1 review written)

Worst decision ever made going with Betta Living!!!! It's not the first time I have used them and hence recommended them as they have previously been good in the past. I thought they would be a reliable so got them to do my parents kitchen, but WORST decision ever made. I was thoroughly disappointed with the service for a number of reasons. Once the worktop was fitted I was told to contact them and they would then fit the sink. However they failed to fit the sink for over a week. This resulted… Read Full Review

By Bettaliving1

Written on: 07/07/2016

Please accept my apologies for this and clearly this should not have been the situation. I have logged and forwarded this onto the installation manager Steve Godden to look into further, i trust he will be in contact with you shortly. kind regards, Naila Customer Services

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Ksheikh's Comment

Written on: 08/07/2016

Hi, it's him who said 'I'm not even going to read your email'

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Julieatmikeland's Comment

Written on: 14/07/2016

well done mate for writing this review, most is same as us with customer care being as low as it can be at Betta Living. and we still don't get a response even after 7 months. Steer clear from now on is my motto.

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★★★★★

“Extremely good quality product and service”

Written on: 04/07/2016 by Jarong413 (1 review written)

I would be pleased to recommend Bettaliving fitted furniture to anyone searching for a good quality product that comes with friendly customer service. I would also like to mention the person I spoke to who was such a kind and hard working fitter. Thanks to everyone on the team… Read Full Review

By Bettaliving1

Written on: 05/07/2016

Thank you for taking the time to write this review, good to read and would like to pass onto all involved but unfortunately from the information contained within your review I am unable to locate your order. Would you be so kind to reply with either your "B" order number or your full post code, which will allow me to trace and pass on. thanking you in advance. Kind regards Naila Customer Services

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★☆☆☆☆

“bad customer service”

Written on: 24/06/2016 by upsetcustomer51 (1 review written)

Fitters turned up as scheduled and have done a good job. That's as far as the good point can go. This company took my money with no feedback or correspondence in return. The goods was meant to be delivered Friday ready for fitters on Monday when the delivery arrived there was no bath sink or toilet. Key elements to a new bathroom don't you think? These where not delivered until Thursday nearly a week later than was stated. This meant the fitters was here 3 days without being able to do a great… Read Full Review

By Bettaliving1

Written on: 24/06/2016

Sorry to read this and i would like to look into this further but from the information contained within the review I am unable to locate your order, would you be so kind as to reply with either your "B" order number or your name and full post code. Thanking you in advance. Kind regards Naila Customer Services

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Oldestraver57's Response to upsetcustomer51's Review

Written on: 30/06/2016

,Likewise we went with betta livin the worst decision we ever made.We got given a fitter who was on his last job it turned out as he was being sacked due to bad work.He put my cooker hood halfway up and the cooker was put in with the rollers it was meant to be what you used to pull it out and they were upside down.we had the metal shutters cupboard and the were fitted 12ins from top and upside down so wouldnt shut ,a cupboard with lighting effect,the lighting instead of being put around glass was just stuck on roof in bundle,fridge door hanging,sink leaking,cupboards hadnt been put together safely,10cm gaps between cupboards the list goes on and dont get me started about customer car

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By Bettaliving1

Written on: 01/07/2016

Sorry to read this and i would like to look into this further but from the information contained within the review I am unable to locate your order, would you be so kind as to reply with either your "B" order number or your name and full post code. Thanking you in advance. Kind regards Naila Customer Services

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★☆☆☆☆

“Their Fit Quote of £100 per hour equates to £195,000...”

Written on: 22/06/2016 by BiancaCastillo (1 review written)

Their fitting quote of around £2950 for 4 days work quoted to me by the Company Salesman just to fit the carcasses and doors not including the worktops, works out as £100 per hour for the work which would equate to a salary of £195,000 per year for fitting alone. Not including any costs and profit factored into their kitchen carcasses and the construction of the carcasses etc… Read Full Review

By Bettaliving1

Written on: 22/06/2016

Dear consumer,
Your comments have been noted however we feel they have been reported out of context, Betta Living fitting quotations are highly competitive within the industry and each quote is relevant to each individual job.
Regards The Betta Living Team

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★★★★★

“Very Satisfied ”

Written on: 21/06/2016 by DayneM (1 review written)

I had my bedroom wardrobes fitted last week and I can't stop staring at how beautifully done they are. The experience with Betta Living was smooth and professional from the start with the design consultant to the very end where our cupboards were completed. Everything that was promised was delivered and I am over the moon !! Especially with our fitter, who was polite and extremely professional!!! His work was precise and I know my family will now want to have their bedrooms done as a result of… Read Full Review

By Bettaliving1

Written on: 22/06/2016

Thank you for taking the time to write this review, good to read and would like to pass onto all involved but unfortunately from the information contained within your review I am unable to locate your order. Would you be so kind to reply with either your "B" order number or your full post code, which will allow me to trace and pass on. thanking you in advance. Kind regards Naila Customer Services

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★★☆☆☆

“No commitment”

Written on: 13/06/2016 by Shibu (1 review written)

Installation date commitment was broken two times.Staff are not very helpful.All sugar coated words. so many meaningless apologies. They promise to call you back but no body did. Because of the installation date commitment broken ,I suffered £3500 loss and caused a lot of troubles.Quality of the product is also not upto some of the other names in the industry. I will never ever recommend Bettaliving to anyone… Read Full Review

By Bettaliving1

Written on: 14/06/2016

Sorry to read this and would like to look into this further but from the information contained within the review I am unable to locate your order, would you be so kind as to reply with either your "B" order number or your name and full post code. Thanking you in advance. Kind regards Lesley Customer Services

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★★★★★

“Very good job”

Written on: 09/06/2016 by Jackdunn (1 review written)

The guy who came was a very helpful man, fitted new dots in our kitchen easy and didn't take all day either. He was a lovley man, very social and talkative. Would rate them to anyone!… Read Full Review

By Bettaliving1

Written on: 13/06/2016

Thank you for taking the time to write this review, good to read and would like to pass onto all involved but unfortunately from the information contained within your review I am unable to locate your order. Would you be so kind to reply with either your "B" order number or your full post code, which will allow me to trace and pass on. thanking you in advance. Kind regards Lesley Customer Services

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★★★★★

“A very professional team ”

Written on: 04/06/2016 by Thorpe12 (1 review written)

I first approached Betta Living as part of several quotes for some Bedroom furniture based on an idea of what we wanted. We selected Betta Living as they seemed to offer a good quality product at a competitive price. We recalled the sales man who was very helpful and completed the design and costs and agree a contract.  In due course the surveyor arrived as planned and finalised the details of the furniture. The furniture was delivered on the scheduled date for fitting a few days later… Read Full Review

By Bettaliving1

Written on: 07/06/2016

Thank you for taking the time to write this review, good to read and what great comments for your installer, I would like to pass these on but unfortunately I am unable to trace from the details contained within your review. Would you be so kind to reply with either your "B" order number or your name and full post code. Thanking you in advance. Regards Lesley Customer Services

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