Betta Living Reviews - www.bettaliving.co.uk

★★★★☆
4.4 / 5
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Latest Reviews

★☆☆☆☆

“Failure to refund a deposit”

Written on: 29/08/2014 by JHBognorRegis (1 review written)

I ordered a Betta living kitchen on the 30.07.14 and following reading the reviews which highlighted extremely poor after sales service I decided to cancel my order. This was done well within the cooling off period infact some 2 days later on the 01.08.14. My partner phoned the company and spoke to the Regional Manager who assured him my deposit would be refunded, I have had to correspond with the company several times regarding my deposit which, sad to say I have not received. The original… Read Full Review

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★☆☆☆☆

“Rubbish Company”

Written on: 29/08/2014 by ip121tp (1 review written)

We had a new kitchen installed...Problems..cannot open freezer enough to get trays out...gas hob supplied, a Caple,is a danger to all users.Pan stands are not fixed and move when pans worked....we insisted on a change...BL could not or would not supply so in the end we agreed that we would purchase a new hob and they would fit and refund our origional hob money...after many calls still waiting for an engineer to fit the new hob..other things went wrong too numerous to mention This mob promise… Read Full Review

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★★☆☆☆

“Great Kitchen sales team - appalling aftersales”

Written on: 28/08/2014 by jimmyhowe99 (1 review written)

Ordered the kitchen in June, got it delivered in July. Kitchen Fitter was great however kitchen equipment arriving with incorrect doors and splashback. Despite contact Betta Living 12 times they never called back and when one of the items did arrive a month later it didn't fit. DO NOT USE BETTA LIVING...GO SOMEWHERE ELSE… Read Full Review

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★☆☆☆☆

“Do NOT USE!”

Written on: 28/08/2014 by User111111 (1 review written)

I had two bedrooms and kitchen fitted with Betta Living. I would NOT recommend them. Their customer service was completely appalling. Part of the issue is that they have segregated their service into delivery/installation/marketing/etc so there is no cohesive service offered, and all departments are quick to disclaim responsibility and pass you on so that you are not "their problem". As a small example of the frustration encountered throughout the process, the delivery team would deliver… Read Full Review

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★★★★☆

“Lovely bedroom ”

Written on: 27/08/2014 by ALNZO (1 review written)

This isn't the first time that we have used Betta living and it won't be the last so don't be misguided by my review as we are happy with the overall quality of the furniture and service is also good but I thought it only fair to point out the good and bad points of our experience. Everyone who we have dealt with has been really nice and helpful. The only gripe that we have is the sales pitch at the beginning (not the salesman). Betta Living are always advertising 40/60% off deals plus 10% as a… Read Full Review

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★★★☆☆

“Poor customer service and lack of communication skills”

Written on: 27/08/2014 by Reagano148 (1 review written)

After reading several reviews about bettaliving, i decided to part with some cash to fit one of their stylish wardrobe in my bedrooms. From the survey through to delivery and installation, it was a communication nightmare. The customer service was very poor and the communication skills was lacking greatly. Each department was totally unaware of what the other is doing and different information and instructions emanated from different sources. Sales will say one thing, and CS another thing. The… Read Full Review

Bettaliving1's Comment

Written on: 27/08/2014

Thank you for taking time to leave this review, would you be so kind to forward me your B ref number or postcode so I can trace your account.

Please accept Betta Livings apologises for any Mis-communication received, I will pass on your review to the relevant teams for future feedback and training once we are able to trace your account.

We are so pleased to hear that we were able to help you transform your bedroom, we will pass your kind words on to the fitter.

Tony
Customer Services


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★★★★★

“Top Quality Kitchen!”

Written on: 19/08/2014 by vperezcon (1 review written)

This has been our first experience with Betta Living and they have provided an exceptional service from start to finish! Nothing has been too much trouble, any queries have been dealt with efficiently and they have kept in touch throughout the whole process from design to installation. Our new kitchen is top quality and huge thanks must go to Dai Preston and his team for working so hard to install it to an excellent finish in less than 4 days! The appliances we chose look fantastic and have… Read Full Review

Bettaliving1's Response to vperezcon's Review

Written on: 26/08/2014

Hi,

Thank you for taking the time to leave such a lovely review - We will make sure your comments are passed on to the whole team!

Did you know that each time you recommend us you could earn up to £250?

Thank you for your valued custom.

Tony
Customer Services

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★★★★★

“fitted bedroom delighted”

Written on: 12/08/2014 by chrisnvicky (1 review written)

we purchased a fitted bedroom last august 2013 absolutely beautiful. We were so pleased with the service we received, that we decided to have our spare room fitted as well, which we have just ordered today & again the service has been brilliant. we would highly recommend this firm to anyone out there who is considering having a fitted bedroom. We look forward to betta living redesigning & fitting our office… Read Full Review

Bettaliving1's Response to chrisnvicky's Review

Written on: 12/08/2014

Good Evening,

Thank you for taking the time to leave this 5 star review.

We are so pleased to hear that we made such an impression and you have decided to use us again.

Thank you for your valued custom

Did you know that each time you recommend us you could earn up to £250.

The Betta Living Team

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Bettaliving1's Response to chrisnvicky's Review

Written on: 13/08/2014

Dear Customer,

Please can you forward me your B reference number and/or postcode so we can trace your account and pass you kind words onto the whole team.

kind regards

Tony
Customer Services

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★☆☆☆☆

“Totally unprofessional company”

Written on: 08/08/2014 by Kehoeuv265 (1 review written)

Without doubt the worst, most unprofessional company I've had the misfortune to come across. Lies from the sales person, a complete lack of product knowledge from planner, zero communication skills, no customer service and after 5 months since the kitchen was delivered it's still not finished. Do NOT use this company!!… Read Full Review

Bettaliving1's Comment

Written on: 09/08/2014

Good Morning,

Thank you for taking the time to leave this review.

Please accept our apologies that you are unhappy with your Betta Living experience.

Could we please ask for you to contact customer services immediately with your full name and address and one of our team with be in contact shortly to discuss the resolution of the outstanding issues with your installation.

Once we receive your email we will endeavour to rectify the outstanding issues.

Kind regards,

The Betta living Team



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Nerav21's Comment

Written on: 12/08/2014

That is typical of betta living. I'm still waiting them to replace a larder unit that started to bow. We've have the new unit in for nearly a month now and no one has called us to book an appointment. Had a message on saturday saying they will come on Monday. I don't think they understand people have jobs and need to book time off.
However now that you have placed a negative review you will see that their customer service improves (a little) as they will try and get you to remove the review.

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Bettaliving1's Comment

Written on: 18/08/2014

Hi,

Can you please contact Tony regarding the outstanding Larder Unit.

We are unable to trace your account from the name provided, or would you be so kind to forward your postcode back via this website.

Kind Regards

Tony
Customer Services

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★★★★★

“Professionals from start to finish”

Written on: 07/08/2014 by ecNielsen495 (1 review written)

B32681. Fitters were without question the most courteous, considerate and knowledgeable workman I have ever had in my apartment. Thay have completed a number of jobs for me now and if I had the money I would have them back to fit more. I had every confidence in them and their work was first class giving me that showroom finish. They were extremely clean, caring and thorough in their work and left no stone unturned. They never rushed me when I asked them questions giving me every confidence in… Read Full Review

Bettaliving1's Comment

Written on: 09/08/2014

Good afternoon Mr Hollywood,

Thank you for taking the time to write this 5 star review.

We are pleased to hear that you were impressed with the service our fitters provided.

We will be sure to pass on your comments to the whole team.

Did you know that each time you recommend us you could earn up to £250?

Thank you for your valued custom.

The Betta Living Team.

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Nerav21's Comment

Written on: 12/08/2014

Be hopeful you don't have any issues from now. Betta living after care is one of the worst I've come across.

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Crissy23's Comment

Written on: 15/08/2014

I quite agree with you. We have three bedrooms done by Betta living, all of which I would rate 5 star with the comments written above about the fitters as well but our most recent installation of a kitchen has been totally different. Fitters extremely courteous etc as above but customers after care is a completely different matter. We have loads of issues and don't have a kitchen that is of the same standard as our bedrooms.

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★★★★☆

“Bedroom furniture.Good service and good quality wardrobes”

Written on: 07/08/2014 by Malcm (1 review written)

From start to finish everything was efficiently organised. We were advised of each step along the way. We wanted wardrobes with unit for computer all of this was arranged. Surveyor, delivery of furniture, fitting was all on time and no issues. The fitter was excellent and we were happy with outcome. Sheets were put down and there was no mess anywhere. We had a bedroom fitted 15 years ago and it is still in good condition. I would recommend bedroom furniture from Betta living. … Read Full Review

Bettaliving1's Response to Malcm's Review

Written on: 07/08/2014

Good Afternoon,

Thank you for taking the time to post this review.

We're so pleased that you've been impressed with our fitter and the service you received - we will pass on your positive review!

Did you know that each time you recommend us you could earn up to £250?

The Betta Living team

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Bettaliving1's reply to Bettaliving1's Comment

Written on: 07/08/2014

Please can you forward me your B reference number or postcode so we can trace your account and pass you kind words onto the whole team.

The Betta Living Team

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★★★★☆

“Brilliant Bathroom”

Written on: 05/08/2014 by Rattusrattus (1 review written)

I am really happy with my new bathroom, it is worth the money, but no major work comes without problems.The program for planning should include allowances for old pipework;luckily the men working on it think on their feet.I love the fitted units and my shower… Read Full Review

Bettaliving1's Response to Rattusrattus's Review

Written on: 07/08/2014

Good Afternoon,

Thank you for taking the time to post this review.

We are so pleased to hear your comments and that we were able to help you transform your bathroom.

Please can you forward me your B reference number and/or postcode so we can trace your account and pass you kind words onto the whole team.

Did you know that each time you recommend us you could earn up to £250?

The Betta Living Team

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★★★★★

“Great Services”

Written on: 04/08/2014 by JamieSwift (3 reviews written)

Last week I was planning a new kitchen and a living room refurbishing, Betta Living persons help me to design a favourite one. they help me free of cost and there was no obligation of buying from them as well. great people… Read Full Review

Nerav21's Response to JamieSwift's Review

Written on: 05/08/2014

At that stage they are very good. Is what comes after you should be carful of

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Bettaliving1's Response to JamieSwift's Review

Written on: 07/08/2014

Good Afternoon,

Thank you for taking the time to post this review.

We are so pleased to hear your comments - Please can you forward me your B reference number or postcode so we can trace your account and pass you kind words onto the whole team

Did you know that each time you recommend us you could earn up to £250?

The Betta Living team

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★★★★☆

“Excellent workmanship”

Written on: 03/08/2014 by Muelleryn12 (1 review written)

The two joiners who fitted our bedroom furniture were excellent, they ensured my stairs were kept as dust free as possible, they tidied up after themselves and kept me informed of what was happening every step of the way. they hit a snag and just dealt with it. I would certainly recommend Better Living and their contractors to undertake any job… Read Full Review

Bettaliving1's Comment

Written on: 07/08/2014

Good Afternoon,

Thank you for taking the time to leave this five star review and your lovely comments regarding our fitters.

Please can you forward me your B reference number or postcode so we can trace your account and pass your kind words onto the team.

Did you know that each time you recommend us you could earn up to £250?

The Betta Living team







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★★★★★

“My new kitchen from betts living”

Written on: 02/08/2014 by McCann113 (1 review written)

I had a new fitted kitchen at the end of May 2014 and I was very impressed with the service I received from start to Finnish the whole team were fantastic. All items were delivered when stated . Our kitchen fitters were fantastic nothing was too much trouble to them they went out there way to do a few extra things for me there was a problem with the size of door that was sent for our boiler they contact them for us and within 7 days the proper sized one arrived . They left everything clean and… Read Full Review

Nerav21's Comment

Written on: 05/08/2014

Seems like you were a lucky one - everyone else seems to have problems. I would wait till things start to go wrong then these guys are the hardest people to get hold off. When your units start to bow and edging starts coming off they are the hardest company to get hold off. Good luck

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Bettaliving1's Comment

Written on: 07/08/2014

Good Afternoon,

Thank you for taking the time to leave this five star review and your lovely comments regarding our fitters.

Please can you forward me your B reference number or postcode so we can trace your account and pass your kind words onto the whole team.

Did you know that each time you recommend us you could earn up to £250?

The Betta Living team

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★★★★★

“B42691”

Written on: 31/07/2014 by Annyoung (1 review written)

The design was agreed with us ..excellent. The follow up survey andthe fitting was of the highest order. We were particularly impressed by the person who fitted thye kitchen andwe were able to contact him when a problem occurred with a hot water conection.. nothing was too much trouble All dates wetre agreed and the scedule was adherred to … Read Full Review

Bettaliving1's Response to Annyoung's Review

Written on: 07/08/2014

Good Afternoon,

Thank you for taking the time to post this review.

We're so pleased that you've been impressed with our fitter and the service you received.
Please can you forward me your B reference number or postcode so we can trace your account and pass your kind words onto the whole team.

Did you know that each time you recommend us you could earn up to £250?

The Betta Living team

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★☆☆☆☆

“next kitchen disaster”

Written on: 30/07/2014 by noreenjackson (1 review written)

my kitchen was due to start on 27th may and take 2 to 5 days nearly august now and still not completed . poor workmanship various items have to be replaced still no final date in sight… Read Full Review

Bettaliving1's Response to noreenjackson's Review

Written on: 31/07/2014

Dear Mrs Jackson

We are very sorry to hear that we have let you down with your recent Next Kitchen project.

It appears there have been a number of areas where we have fallen short of our usual high standards – for which I offer our most sincere apologies.

We will be in touch as soon as possible to ensure that we bring matters to a satisfactory conclusion for you


Kind regards

The Betta Living Team

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★☆☆☆☆

“Another negative experience!”

Written on: 24/07/2014 by Steveshawx (1 review written)

Had the kitchen designed and fitted after moving into our new property within 4 weeks. Great!No, listed in date order is our experience in an email sent to the MD last week, but as of this morning nothing has been heard. 27 May 2014 – Fitters arrive and start. 31 May 2014 – Fitters leave 5:30pm Saturday. Issues over Drawer fronts, cornice, overhead door and Hippo Bag will be reported back via fitter 5 June 2014 –Snags sorted – leaking washer, pull out cupboard not fitted well and… Read Full Review

Bettaliving1's Response to Steveshawx's Review

Written on: 25/07/2014

Hi,

May I start by offering my sincere apology for the poor service you have recently experienced with your project.

There have obviously been a number of areas where we have not achieved our usual levels of service and I understand this must have been extremely frustrating for you.

I am meeting with our Project Manager personally this morning to ensure we bring your project to a swift and satisfactory conclusion.

Once again I am sorry we have let you down and I thank you for your patience so far.

Jamie Dean, Managing Director

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Nerav21's reply to Bettaliving1's Comment

Written on: 28/07/2014

Taking into account the number of bad reviews on this website and others i'm pretty sure that in this case you have achieved you usual standard of service seeing as your usual standard of service is so poor.

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Steveshawx's Response to Steveshawx's Review

Written on: 25/07/2014

conversation with MD today. Look forward to surveyor visiting whilst we are away and remedial action to be taken on the 12/8/14

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★☆☆☆☆

“Buyer beware! ”

Written on: 24/07/2014 by Mrs_routledge (1 review written)

I will always regret the day we agreed to have a "designer" come to our home. After SIX hours we agreed to pay £8000 for our new kitchen and waited for the surveyor. On survey the price increased £763 and we were told a couple of things were now not possible, eventually they agreed they would not charge the extra but the price for the features we couldn't have are yet to be dealt with. Regarding delivery I got absolutely no notice and had to chase it myself to be told they were coming… Read Full Review

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★★★☆☆

“good kitchen bad after sales service”

Written on: 23/07/2014 by christoph1 (1 review written)

Overall the kitchen is good value,but the after sales service is terrible.I had all the sales talk and was pleased with the price of the kitchen.The fitter turned up after about 8 weeks and he was very efficient,tidy and polite.He arrived every day at 7.50am and stayed until about 5.00 pm.He was very conscientious and friendly.Unfortunately after he went on the last day my wife noticed that the sink wasn't in the centre of the window.I immediately phoned Neil the fitter who apologised and said… Read Full Review

Bettaliving1's Response to christoph1's Review

Written on: 24/07/2014

Good afternoon

Thank you for taking the time to leave this review.

We are very sorry to hear that you are unhappy with your Betta Living experience. The Betta Living team works really hard to get things right every time but we appreciate customers taking the time to let us know if we’ve made a mistake.

Customer satisfaction is our main priority and we take all feedback seriously. We will pass on your comments to our team to ensure that we learn from our errors.

The Betta Living Team

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Nerav21's reply to Bettaliving1's Comment

Written on: 29/07/2014

If Customer satisfaction was their main priority then they would call customers back and resolve their issues. Not ignore them until they post a negative review.

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