Betta Living Reviews - www.bettaliving.co.uk

★★★★☆
4.3 / 5
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Latest Reviews

★☆☆☆☆

“Long and dragging”

Written on: 04/05/2016 by HaydenKemp (1 review written)

Betta Living did not stand up to my expectation that was falsely shown during the consultation process. At the beginning everything they tell you sounds awsome and everything you dreamed of will be created but with a price. We ordered a custom fit cupboard for our room with 3 sliding doors. It took a month to get the stuff to get delivered and fitted. One of the door that was delivered was damaged and shattered as it was a full mirror door, the other door also had minir damage which we wouldn't… Read Full Review

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★★★★★

“Product quality and fitting service”

Written on: 04/05/2016 by GiancarloMcGinnis196 (1 review written)

I must say the quality of our new fitted wardrobes is excellent and the fitter was highly skilled, professional, friendly and courteous. I have no hesitation recommending this company… Read Full Review

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★★★★★

“Product quality and fitting service”

Written on: 04/05/2016 by GiancarloMcGinnis196 (1 review written)

I must say the quality of our new fitted wardrobes is excellent and the fitter was highly skilled, professional, friendly and courteous. I have no hesitation recommending this company… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 04/05/2016 by Ralstonjf150 (1 review written)

Never in my life have I received such awful serice. I can not believe next associate themself with this company. From the initial telephone conversation to the visit I was gob smacked at how unprofessional they were. They refused to come out until the decision maker was home. I am perfectly capable of making a decision and would be paying for it. The gentleman arrived, ran down our house, was rude to me and did not listen to anything I wanted. He was extremely brash and obnoxious. After 15… Read Full Review

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★★★★★

“pleased”

Written on: 02/05/2016 by Sanchez263 (1 review written)

We are very happy with our new bedroom furniture and the delivery men delivered on time the day before. The man who built the furniture was excellent… Read Full Review

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★☆☆☆☆

“Bad Customer Service - Wardrobes”

Written on: 02/05/2016 by 170Perkins (1 review written)

Went to stand at Ideal Home Show on Easter Saturday to look at fitted wardrobes for our listed property and booked an appointment for a consultation, appointment was confirmed for the Easter Monday which we thought was brilliant - how quick! Then got bombarded with calls confirming the appointment (4 in total - all confirming the same information) on Easter Sunday! I did inform the staff on every occasion that we lived in a listed property and would not be able to give an answer there and then… Read Full Review

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★☆☆☆☆

“Poor aftercare service”

Written on: 29/04/2016 by RebeccaAG (1 review written)

I would strongly recommend to not use this company to supply your kitchen. They say that your kitchen is guaranteed for 15 years. However, should you experience any problems after a year, you will be charged a call out fee, which I think is unreasonable, but chance would be a fine thing to get one! I have contacted the customer care team on numerous occasions and have been fobbed off with various responses. I am still awaiting for a call from a installation engineer and it is nearly three… Read Full Review

By Bettaliving1

Written on: 03/05/2016

Sorry to read this and would like to look into this further but from the information contained within the review I am unable to trace your order. Would you be so kind as to reply with either your "B" order reference or your full post code I should be able to then located and ask the Installation team to look into your order. Thanking you in advance. Regards Lesley Customer Services

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★☆☆☆☆

“AVOID!! Still waiting for kitchen is still to be fitted :(”

Written on: 28/04/2016 by ndanganise (1 review written)

This joke of a company first tried to sell me the same kitchen for 10k after i declined and showed them the door they rang back 1 month later and said they could do it for 4.7k which was a more competitive and reasonable price.It now time to get it fitted and they have cancelled on me TWICE and they keep saying the fitters will be sent in to fit the kitchen. I took days off work just to wait for these guys and still no one has turned up. They ddnt even do me the curtsey to tell me that they… Read Full Review

By Bettaliving1

Written on: 03/05/2016

Sorry to read this and would like to look into this further for you but from the information contained within your review I am unable to locate your order. Would you please be so kind as to reply with either your "B" order number or your full post code, this will allow me then to trace and ask the correct team to look into for. Thanking you in advance. Kind regards Lesley Customer Services

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★★★★★

“Transformed our bedroom”

Written on: 27/04/2016 by SteveEmery (1 review written)

We had a new kitchen from Bettaliving about 5 years ago, it still looks brand new which is a reflection of the quality. So it wasn't a hard decision to ask them back to design our bedroom. The designer came up with some fantastic ideas to give more storage space, an area where we were sadly lacking previously. The materials for the job arrived the day before the install as planned, then the installer arrived the following day and completed the fit out in 2 long days. The workmanship was… Read Full Review

By Bettaliving1

Written on: 28/04/2016

Thanks for the 5 star review, so pleased that you state that you experience was faultless and that the workmanship was fantastic, I will ensure that all involved are passed a copy of your kind words. Thank you for choosing Betta Living and for taking the time to write this review. Kind regards Lesley Customer Services

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★☆☆☆☆

“disgusted”

Written on: 27/04/2016 by slimjill123 (1 review written)

the one star is only for the fact that the guy turned up. It was c,ear from the start that as sonn as he took one look at my small appartment kitchen on top of which i told him that i would need to leave somme base units out to give wheelchair acess, that the pound sings in his head were getting smaller and smaller. He did not evev compleat the pencil plan but told me it would be easier for him to do it back at the office on his computer, at which point he made a rapid exit with promisess of… Read Full Review

By Bettaliving1

Written on: 28/04/2016

Sorry to read your comments and would like to ask a Senior Member of our sales team to contact you to discuss this further but from the information supplied I am unable to locate your order would you be so kind as to reply with your name and post code so that I can direct to the correct team. Thanking you in advance. Kind regards Lesley Customer Services

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★☆☆☆☆

“Avoid this company”

Written on: 24/04/2016

Had my kitchen installed last October, had phone calls and emails ignored, the kitchen fitter was dreadful and took the easy lazy option and ruined my kitchen. It has taken over 6 months to get someone to put it right. Dreadful customer service. I was promised some compensation when my kitchen had been put right, but surprisingly I emailed the company last week, copied to 3 people and not one of them has replied. Would not recommend this company. Reading various review pages it seems I am… Read Full Review

By Bettaliving1

Written on: 25/04/2016

Sorry to read this and would like to look into further for you. Unfortunately from the information contained within the review I am unable to locate your order. Would you be so kind as to reply with either your "B" order number of name/full post code. This will allow me to trace, thanking you in advance. Regards Lesley Customer Services

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Letdownbybettaliving's Comment

Written on: 26/04/2016

Hi. My number is B64561. Please can you get back to me because this complaint has been dragging on and on since October. I now want some compensation from you. I am sure you can see my correspondence I have sent from my number. Please can someone have the courtesy to either call me or email me, whenever I ring nobody ever rings back. I am completely fed up with your company.

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★☆☆☆☆

“Awful free design”

Written on: 20/04/2016 by 313Hays (1 review written)

Booked an appointment for a kitchen design but was called by the kitchen manager to ensure both of us would be there.....well as my wife is the one generally using the kitchen and knowing what she wants why wouldn't they design a kitchen without me being there as well. Reason.....to give us lots of information about how great the cabinets are manufactured steel drawers etc and a pencil drawing which my wife didn't understand that's why I had to be there ? No it was the very HARD sell at the end… Read Full Review

By Bettaliving1

Written on: 21/04/2016

Sorry to read this and please accept my apologies for your experience, I am unable to action this as I am not able to trace your appointment from the information contained in the review, if you would be so kind as to reply with your name and full post code, I can then asked the appropriate team to look into. Thanking you in advance and should you change your mind I will then ask a Senior Member of the Sales team to contact to discuss with you. Kind regards Lesley Customer Services

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★☆☆☆☆

“Problems after 2 years.”

Written on: 14/04/2016 by Markandkatrinaadams (1 review written)

Customer service is appalling. First call is we will see what we can do, 2nd call we know we have a problem with heat from the oven causing the plinth to delaminate. 3rd call......it's going to cost you £ 75 for them to put right . So how has it got a 15 year gaurantee if I have got to pay for it then. We paid £12000 for this kitchen and to be asked to pay £75 for the plinth to be fitted is unacceptable. There is clearly a fault with the heat from the oven causing the plinth to come away… Read Full Review

By Bettaliving1

Written on: 15/04/2016

Sorry to read this but there is only a 12 month free fit provided on the guarantee however I am unable to pass on your comments to your installation manager looking after your are area to review , as I am unable to locate your order from the information supplied. Would you be so kind as to reply with either your "B" order number or your details name/full post and approx. when the kitchen was purchased. This will assist me to trace your order. Thanking you in advance. Lesley Customer Services

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★★★★★

“Just had our new bedroom fitted”

Written on: 14/04/2016 by Rigobertom305 (1 review written)

From the original meeting with the advisor who put our thoughts into a drawing of our new bedroom, he was very pleasant and helpful, to the surveyor who finalised the measurements again very pleasant and helpful to the delivery team very efficient and careful when loading the items into the bedroom and the fitter, how he fitted that amount of units in the time was amazing the attention to detail that he put in was great could not fault his skills. We would have no hesitation in recommending… Read Full Review

By Bettaliving1

Written on: 15/04/2016

Thank you for taking the time to write this review, good to read and so pleased that everything went well I will certainly ensure that all involved are passed a copy of your kind words. Thanks again. Lesley Customer Services

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★☆☆☆☆

“Stay away! ”

Written on: 11/04/2016 by Jayymi (1 review written)

Product is good, the rest rubbish, especially the installation manager! All i had was stress!… Read Full Review

By Bettaliving1

Written on: 12/04/2016

Sorry to read this and would like to look into this further but from the information contained within your review I am unable to trace your order, would you be so kind as to reply with either your "B" order number or your name and full post code. Thanking you in advance. Lesley Customer Services

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★★★★★

“Lovely Wardrobe”

Written on: 09/04/2016 by Whalenme340 (1 review written)

A friend recommended Betta Living to us when we were looking to get a new wardrobe, and it was the best decision to go ahead. The process was really smooth from start to finish, the different parties were really keen to explain things to us and the communication was great all through the process. The initial consultant took his time showing us different designs and had many suggestions on style and design, and also the various payment options too which was just fantastic. It didn't take long… Read Full Review

By Bettaliving1

Written on: 12/04/2016

Thank you for taking the time to write this review and for your kind comments, in order that I can pass these onto all involved would you be so kind as to reply with either your "B" number of your name and full post code. I can then trace your order. Thanking you in advance. Regards Lesley Customer Services

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★★★★★

“First class service,and a first class product”

Written on: 09/04/2016 by KingstonReynolds (1 review written)

Every thing went like clock work,from start to finish.every one turned up on time,were very professional in what they did,and very polite and helpful.the fitter,who fitted my bedroom,worked nonstop throughout the day,without a break in order to finish the job,and his work skills were excellent.I would gladly recommend this company to anyone wanting a new bedroom.first-class job… Read Full Review

By Bettaliving1

Written on: 12/04/2016

Thank you for taking the time to write this review, pleased to read that everything went smoothly from start to finish. Thank you for choosing Betta Living.. Regards Lesley Customer Services

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★☆☆☆☆

“Shameful”

Written on: 09/04/2016 by Holloway183 (1 review written)

The company shamefully stumbled at the very first step - booking the free design appointment. I booked a free appointment with a designer to see what could be done with my flat which needs refurbishment. During the confirmation call ahead of the appointment, I was asked about whether I owned a parking space downstairs. I said I did not but that there was pay parking around the area (the flat is in central London) for the designer to park. I was then asked to either commit right then over the… Read Full Review

By Bettaliving1

Written on: 12/04/2016

Please accept my apologies for this and clearly this should not have been the situation. If you could be so kind as reply with your name and post code this will allow me to pass this onto the team involved. Thanking you in advance. Lesley Customer Services

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★★★★☆

“Kitchen perfect, small issues in planning but overall...”

Written on: 08/04/2016 by KP11LL (1 review written)

The sales lady in the showroom was fantastic and we decided to go with this company. The designer went through various options and we chose the deisgn we liked. Surveyor was prompt and the order commenced. Had some small hiccups with the order, some errors made by the designer which hadn't been picked up but got our installation date and our fitter, was fantastic - great service, thorough, skilled and friendly. He was the best part of the order! Part of the fitting charges had been excluded… Read Full Review

By Bettaliving1

Written on: 12/04/2016

Thank you for taking the time to write this review and for your feedback, I would like to pass this onto all involved but from the information contained within your review I am unable to trace your order. Would you be so kind as to reply with either your "B order reference or your name/full post code. Thanking you in advance. Regards Lesley Customer Services

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★★★★★

“Highly delighted customer”

Written on: 08/04/2016 by Cheetham32 (1 review written)

We have just had our bedroom fitted We are highly delighted with the wardrobes . The look great and were very professionally fitted. He was helpful , professional and tidy . Many things you don't always get with work men these days… Read Full Review

By Bettaliving1

Written on: 12/04/2016

Thank you for taking the time to write this review and what great feedback for your fitter, I shall pass your kind comments. Thanks Regards Lesley

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