Betta Living Reviews - www.bettaliving.co.uk

★★★★☆
4.3 / 5
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Latest Reviews

★☆☆☆☆

“bad customer service”

Written on: 24/06/2016 by upsetcustomer51 (1 review written)

Fitters turned up as scheduled and have done a good job. That's as far as the good point can go. This company took my money with no feedback or correspondence in return. The goods was meant to be delivered Friday ready for fitters on Monday when the delivery arrived there was no bath sink or toilet. Key elements to a new bathroom don't you think? These where not delivered until Thursday nearly a week later than was stated. This meant the fitters was here 3 days without being able to do a great… Read Full Review

By Bettaliving1

Written on: 24/06/2016

Sorry to read this and i would like to look into this further but from the information contained within the review I am unable to locate your order, would you be so kind as to reply with either your "B" order number or your name and full post code. Thanking you in advance. Kind regards Naila Customer Services

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Oldestraver57's Response to upsetcustomer51's Review

Written on: 30/06/2016

,Likewise we went with betta livin the worst decision we ever made.We got given a fitter who was on his last job it turned out as he was being sacked due to bad work.He put my cooker hood halfway up and the cooker was put in with the rollers it was meant to be what you used to pull it out and they were upside down.we had the metal shutters cupboard and the were fitted 12ins from top and upside down so wouldnt shut ,a cupboard with lighting effect,the lighting instead of being put around glass was just stuck on roof in bundle,fridge door hanging,sink leaking,cupboards hadnt been put together safely,10cm gaps between cupboards the list goes on and dont get me started about customer car

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★☆☆☆☆

“Their Fit Quote of £100 per hour equates to £195,000...”

Written on: 22/06/2016 by BiancaCastillo (1 review written)

Their fitting quote of around £2950 for 4 days work quoted to me by the Company Salesman just to fit the carcasses and doors not including the worktops, works out as £100 per hour for the work which would equate to a salary of £195,000 per year for fitting alone. Not including any costs and profit factored into their kitchen carcasses and the construction of the carcasses etc… Read Full Review

By Bettaliving1

Written on: 22/06/2016

Dear consumer,
Your comments have been noted however we feel they have been reported out of context, Betta Living fitting quotations are highly competitive within the industry and each quote is relevant to each individual job.
Regards The Betta Living Team

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★★★★★

“Very Satisfied ”

Written on: 21/06/2016 by DayneM (1 review written)

I had my bedroom wardrobes fitted last week and I can't stop staring at how beautifully done they are. The experience with Betta Living was smooth and professional from the start with the design consultant to the very end where our cupboards were completed. Everything that was promised was delivered and I am over the moon !! Especially with our fitter, who was polite and extremely professional!!! His work was precise and I know my family will now want to have their bedrooms done as a result of… Read Full Review

By Bettaliving1

Written on: 22/06/2016

Thank you for taking the time to write this review, good to read and would like to pass onto all involved but unfortunately from the information contained within your review I am unable to locate your order. Would you be so kind to reply with either your "B" order number or your full post code, which will allow me to trace and pass on. thanking you in advance. Kind regards Naila Customer Services

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★★☆☆☆

“No commitment”

Written on: 13/06/2016 by Shibu (1 review written)

Installation date commitment was broken two times.Staff are not very helpful.All sugar coated words. so many meaningless apologies. They promise to call you back but no body did. Because of the installation date commitment broken ,I suffered £3500 loss and caused a lot of troubles.Quality of the product is also not upto some of the other names in the industry. I will never ever recommend Bettaliving to anyone… Read Full Review

By Bettaliving1

Written on: 14/06/2016

Sorry to read this and would like to look into this further but from the information contained within the review I am unable to locate your order, would you be so kind as to reply with either your "B" order number or your name and full post code. Thanking you in advance. Kind regards Lesley Customer Services

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★★★★★

“Very good job”

Written on: 09/06/2016 by Jackdunn (1 review written)

The guy who came was a very helpful man, fitted new dots in our kitchen easy and didn't take all day either. He was a lovley man, very social and talkative. Would rate them to anyone!… Read Full Review

By Bettaliving1

Written on: 13/06/2016

Thank you for taking the time to write this review, good to read and would like to pass onto all involved but unfortunately from the information contained within your review I am unable to locate your order. Would you be so kind to reply with either your "B" order number or your full post code, which will allow me to trace and pass on. thanking you in advance. Kind regards Lesley Customer Services

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★★★★★

“A very professional team ”

Written on: 04/06/2016 by Thorpe12 (1 review written)

I first approached Betta Living as part of several quotes for some Bedroom furniture based on an idea of what we wanted. We selected Betta Living as they seemed to offer a good quality product at a competitive price. We recalled the sales man who was very helpful and completed the design and costs and agree a contract.  In due course the surveyor arrived as planned and finalised the details of the furniture. The furniture was delivered on the scheduled date for fitting a few days later… Read Full Review

By Bettaliving1

Written on: 07/06/2016

Thank you for taking the time to write this review, good to read and what great comments for your installer, I would like to pass these on but unfortunately I am unable to trace from the details contained within your review. Would you be so kind to reply with either your "B" order number or your name and full post code. Thanking you in advance. Regards Lesley Customer Services

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★☆☆☆☆

“Waste of time firm”

Written on: 04/06/2016 by 448Webster (1 review written)

Made an arrangement and time for a quote, time given 2pm. Call back later to say they can now call at 3pm. OK Call back within the hour, cant call today will need to rearrange. Read the reviews, BANG ON...Rubbish, don't waste your time or effort… Read Full Review

By Bettaliving1

Written on: 06/06/2016

So sorry to read this and please accept my apologies for the service you experienced. Kind regards Lesley Customer Services

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★☆☆☆☆

“REALLY BAD, ARGUMENTATIVE CUSTOMER SERVICE”

Written on: 03/06/2016 by gkBradford21 (1 review written)

Small problem with laminate failing on one of the drawers. Phoned five times and each time the staff have argued over the guarantee & promised to phone back. Guess what - no phone back - can only conclude are trying to dishonour the guarantee - - - do not use this company because nice kitchen is not enough to balance the bad customer serivce… Read Full Review

By Bettaliving1

Written on: 06/06/2016

Sorry to read this and would like to look into further with you, unfortunately from the information contained within the review I am unable to locate your order. Would you be so kind as to reply with either your "B" order reference or your name and full post code. Thanking you in advance. Kind regards Lesley Customer Services

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★☆☆☆☆

“Having had a very good experience in getting our...”

Written on: 01/06/2016 by HezekiahFinn344 (1 review written)

Having had a very good experience in getting our bedroom fitted, we agreed to redo our kitchen through Betta Living as well. First the designer didn't turn up on the day he was to. We had to miss work to accommodate him. The second designer who had to turnup to take final measurements decided not to turn up on the day. So another day of earning lost. He turned up a day late. The hood, motor and extraction units were delivered as per schedule . The extractor however was not as per design and… Read Full Review

By Bettaliving1

Written on: 03/06/2016

Sorry to read this and would like to look into further but from the information contained within the review I am unable to locate your order, would you be so kind as to reply with your details, name and full post code or your "B" order reference. Thanking you in advance. Kind regards
Lesley Customer Services

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★★★★★

“i got my bedroom designed by betta living ”

Written on: 24/05/2016 by SACHIN14 (1 review written)

I had my room designed by betta living and the my bedroom look amazing and the service provided was great really friendly and did a fantastic job i could be happier the person I dealt with was really friendly and did a fantastic job and finished one day earlier,I liked the pace he was working and did everything really well and made sure everything was perfect … Read Full Review

By Bettaliving1

Written on: 26/05/2016

Thank you for taking the time to write this review and I would really like to pass on your comments to all involved but unfortunately from the details contained within your review I am unable to locate your order, would you be so kind as to reply with either your "B" order reference or your full post code. Thanking you in advance Lesley Customer Services

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★★★★★

“Sliding wardrobes ”

Written on: 18/05/2016 by Llucindaa (1 review written)

Hard working, fantastic attention to detail. The fitter has done a perfect job of fitting wardrobes in the most awkward spaces and angles. He has been polite, considerate and left the room in a clean state. Thanks… Read Full Review

By Bettaliving1

Written on: 19/05/2016

Thank you for taking the time to write this review and I would like to pass on your kind words to all involved but unfortunately from the information contained within the review I am unable to locate your order, would you be so kind as to reply with either your "B"order reference or your full code, this will allow me to trace. Thanking you in advance. Regards Lesley Customer Services

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Adamnokes's Response to Llucindaa's Review

Written on: 18/05/2016

B74313 thanks for the kind words

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★☆☆☆☆

“Poor finish quality supplied ”

Written on: 17/05/2016 by Terrence275 (1 review written)

B74950 Ordered 12Apr16 - New York high gloss white range. Paid in full prior to delivery 11May16 Contacted their customer service on day delivered. To complain of poor gloss finish, wrong size plinth and bent wall units doors. Surveyor sent 12May16 he agreed and Advised of replacements for doors but also advised builders how to remedy. Unacceptable for the sort of money spent. Disappointingly, I have since written formally requesting for full refund and allow them 7 days to respond in breach… Read Full Review

By Bettaliving1

Written on: 18/05/2016

Sorry to read this and your disappointment. I have now raised this with your Installation team, who are looking into your order to see what has happened. They would really like to speak to you about this and someone will be in touch soon. Again please accept my sincere apologies. Lesley Customer Services

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J.manangan's Comment

Written on: 20/05/2016

Thanks for the response here. But if your office really wanted to get in contact with me and resolve this, they could have contacted me since 12th May. I phoned on Thursday for the opportunity and even then they can only tell me that the managers are looking into this and I should get a response by today 20May without having to go to court. I do hope so..

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J.manangan's Comment

Written on: 20/05/2016

Well, it appears that my request is not important enough. Even so, we called again, but still no resolution. I have now filed the the claim and follow through the process.
Claim no. C0QZ35P7

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J.manangan's Comment

Written on: 20/05/2016

Well, it appears that my request is not important enough. Even so, we called again, but still no resolution. I have now filed the the claim and follow through the process.
Claim no. C0QZ35P7

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★★★★★

“Great Experience from Start to Finish”

Written on: 10/05/2016 by Purplegaily (1 review written)

I moved into my new home on 15th March, called the Betta Living team on 17th March, and was able to see a sales guy on the same day. My boss had recently completed a Betta Living Kitchen which was beautiful, and I was keen to see what they could do for me. Following the initial 2 hour consultation, which I accepted on the spot - the price was at the top end of what I was budgeting (not cheap, but certainly not extravagant) I was able to place my deposit, and the wheels went into motion. At… Read Full Review

By Bettaliving1

Written on: 16/05/2016

Thank you for taking the time to write this glowing review and I will ensure that all involved are passed a copy of your kind words. Pleased to read that you rate the quality of your new kitchen and trust that you will indeed enjoy for yeas to come. Kind regards Lesley Customer Services

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★☆☆☆☆

“total rubbish”

Written on: 10/05/2016 by xeKennedy385 (1 review written)

The dish washer didn't wash properly, the twin oven either incinerated even to the point of melting a non stick baking tray, or left the food uncooked. They took a year to get sorted because of non-existant service. The fronts of the cupboards are de-laminating because of faulty adhesive, and although told weeks ago that they would be replaced, only four doors have been delivered. This firm is a bunch od failures as their products and after sale service prove… Read Full Review

By Bettaliving1

Written on: 16/05/2016

Please accept my apologies and I would like to look into this with you. Could you please reply with either your "B" number or your full post code, this will allow me to trace your order and ask the relevant installation team. Thanking you in advance. Regards Lesley Customer Services

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★☆☆☆☆

“Long and dragging”

Written on: 04/05/2016 by HaydenKemp (1 review written)

Betta Living did not stand up to my expectation that was falsely shown during the consultation process. At the beginning everything they tell you sounds awsome and everything you dreamed of will be created but with a price. We ordered a custom fit cupboard for our room with 3 sliding doors. It took a month to get the stuff to get delivered and fitted. One of the door that was delivered was damaged and shattered as it was a full mirror door, the other door also had minir damage which we wouldn't… Read Full Review

By Bettaliving1

Written on: 05/05/2016

Sorry to read this and would like to look into this with the installation team to see what has happened here with your order unfortunately from the information contained within your review I am unable to trace your order. Would you be so kind as to reply with either your "B" order number or full post code. Tanking you in advance. Kind regards Lesley Customer Services

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Jenisha1234's Comment

Written on: 06/05/2016

B72221
Still waiting for the other door to be installed the fitter never showed up

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★★★★★

“Product quality and fitting service”

Written on: 04/05/2016 by GiancarloMcGinnis196 (1 review written)

I must say the quality of our new fitted wardrobes is excellent and the fitter was highly skilled, professional, friendly and courteous. I have no hesitation recommending this company… Read Full Review

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★★★★★

“Product quality and fitting service”

Written on: 04/05/2016 by GiancarloMcGinnis196 (1 review written)

I must say the quality of our new fitted wardrobes is excellent and the fitter was highly skilled, professional, friendly and courteous. I have no hesitation recommending this company… Read Full Review

By Bettaliving1

Written on: 05/05/2016

Thank you for taking the time to write this review, good to read that everything went well and that rate the quality of your new fitted wardrobes as excellent and great to read that you'd recommends. Kind regards Lesley Customer Services

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★☆☆☆☆

“Awful ”

Written on: 04/05/2016 by Ralstonjf150 (1 review written)

Never in my life have I received such awful serice. I can not believe next associate themself with this company. From the initial telephone conversation to the visit I was gob smacked at how unprofessional they were. They refused to come out until the decision maker was home. I am perfectly capable of making a decision and would be paying for it. The gentleman arrived, ran down our house, was rude to me and did not listen to anything I wanted. He was extremely brash and obnoxious. After 15… Read Full Review

By Bettaliving1

Written on: 06/05/2016

Disappointing to read and would like to look into this further, would you be so kind to reply with your details name and post code this should allow me to trace. Thanking you in advance. Kind regards Lesley Customer Services

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★★★★★

“pleased”

Written on: 02/05/2016 by Sanchez263 (1 review written)

We are very happy with our new bedroom furniture and the delivery men delivered on time the day before. The man who built the furniture was excellent… Read Full Review

By Bettaliving1

Written on: 06/05/2016

Thank you for taking the time to write this review, great to read that you are very happy with your new bedroom furniture. Enjoy. Regards Lesley Customer Services

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★☆☆☆☆

“Bad Customer Service - Wardrobes”

Written on: 02/05/2016 by 170Perkins (1 review written)

Went to stand at Ideal Home Show on Easter Saturday to look at fitted wardrobes for our listed property and booked an appointment for a consultation, appointment was confirmed for the Easter Monday which we thought was brilliant - how quick! Then got bombarded with calls confirming the appointment (4 in total - all confirming the same information) on Easter Sunday! I did inform the staff on every occasion that we lived in a listed property and would not be able to give an answer there and then… Read Full Review

By Bettaliving1

Written on: 06/05/2016

Well this is disappointing to read and of course would like to look into further to see what has happened here. If you would be so kind as to reply with your name and full post code this will allow me to trace your appointment and ask the relevant team to contact you with an explanation. Kind regards Lesley Customer Services

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