Wheelies Reviews - www.wheelies.co.uk

Click here if this is your business
★★☆☆☆
2.4 / 5
34% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Wheelies www.wheelies.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“insurance claim”

Written on: 14/07/2014 by Jayvono51 (1 review written)

Excellent service even when insurance company being over the top very helpful to sort things out… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“The best customer service. Thank you very much! ”

Written on: 10/07/2014 by swankang (1 review written)

I am very happy with the service that I received from Wheelies. I have now had my bike replaced and the service was prompt, efficient and friendly. The best thing about the service from Wheelies was that they contacted me and left me voicemail when I could not answer and even sent me a text message. I could not fault it. There was sometimes no waiting time when I called Wheelies and sometimes there was a short waiting time only. The people who answered the phones were very friendly and they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“bike replacement”

Written on: 09/07/2014 by IvyWilloughby280 (1 review written)

Good advice on what bike to get, patiently given. Clear about cash implications, and payment process. Bike delivered at time required and in perfect order. Query on assembly helpfully dealt with. Thanks!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Insurance claim”

Written on: 09/07/2014 by xwSchroeder49 (1 review written)

Great service, very knowledgeable staff got a new bike within a day and half ! Well done… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fantastic, quick service”

Written on: 06/07/2014 by 79Williams (1 review written)

I reported my claim and within 24 hours I had spoken to a Wheelie's rep about the bike specs. Within the week I had my replacement. No complaints at all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“BIKE REPLACEMENT.”

Written on: 03/07/2014 by Ddanemcfc (1 review written)

THE STAFF AT WHEELIES WERE FIRST CLASS , THERE PRODUCT KNOWLEDGE WAS EXCELENT… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent!”

Written on: 30/06/2014 by Lil7542 (1 review written)

Once my home insurance company - L&G - contacted wheelies to say my sons bike had been stolen, a representative from Wheelies rang me to discuss a replacement. The replacement was chosen via the website by my son & it arrived 2 days later. Excellent service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Brilliant”

Written on: 30/06/2014 by RogerLipscombe (1 review written)

My name is Roger Lipscombe and sadly I forgot the name of the guy who served me as he was brilliant. Not only very helpful but engaging and funny! He even gave me some BBQ cooking tips. I can't thank him and wheelies enough. The whole experience was a pleasure… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Dealt with claim”

Written on: 30/06/2014 by Derek79 (1 review written)

After our bikes got stolen wheelies replaced them with decent alternatives. Held delivery until we were ready. Took a few phone calls to get sorted but nothing wrong with service for us… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very happy with the service”

Written on: 15/04/2014 by Boydjw1977 (1 review written)

Everything was dealt with very professionally and all he staff that dealt with my claim were very friendly and helpful. Can't thank you enough. Thanks… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Cannot thank them enough!”

Written on: 11/03/2014 by phatpigeon (1 review written)

I think at one point or another I have spoken to probably everyone at wheelies! Having suffered a bike theft initially Wheelies not only helped me to find a replacement, but they actually found me a better bike suited to my needs than I have ever owned! About a year later I wanted to replace some worn parts on the bike (I cover several thousand miles a year) and buy some new clothing and naturally turned to wheelies, who informed me that as a previous customer I get a lifetime discount! The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Insurance Claim”

Written on: 23/02/2014

Polite, professional and quick. Panicking because i needed my new wheels ASAP i phoned several times but they were always helpful and polite. As a Cardiff City fan, giving any praise to Swansea hurts, but well done Wheelies, great bunch… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Brilliant!”

Written on: 13/02/2014 by anonymous544 (1 review written)

I have now dealt with wheelies for the 2nd time, and from the reviews I was reading I was expecting to have a bad time! I first dealt with them over a year ago and they were fantastic, they talked me through everything, I could ask them anything I wanted and get a very honest answer - they know their bikes! I dealt with them last week and again got excellent service. Not only did they do everything just as good as last time, but after I finalised my order they rang me a day later and told me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great service”

Written on: 21/01/2014 by owenw (1 review written)

Recently had my bike stolen, my insurance company instructed Wheelies to replace my bike. I had few concerns at first but the guys on the other end of the phone we’re great. Bike arrived a few days later no problems, really great service!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“pleasantly surprise”

Written on: 05/11/2013

After reading many bad review concerning the company, i was dead against using them, but told by my insurance company i had no choice but to use them to replace 3 bike stolen by some nasty men from my shed.To cut a long story short i have nothing but praise for the people i dealt with on a number of occassions and the overall service i recieved with information and dates, times etc concerning my claim. I would gladly use these again and im glad i took the risk. Give them a try you might be… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service”

Written on: 06/10/2013

I bought a gopro hero 3 camera and a hybrid bicycle from wheelies.co.uk and i was happy with the products, the delivery times and with their customer service. Unfortunately during delivery the bicycle sustained some minor damage and they were happy to send replacement parts within few days. Overall excellent service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Avanti giro 1 road bike from Wheelies”

Written on: 08/07/2013 by artistglyn (2 reviews written)

Having looked at a load of options I had almost settled on a Merida when I came across this new bike from New Zealand ( yes, I know they make them in Taiwan ). It speced up on par with the Mereida but was a shade lighter. When I checked on line most places had it for £599, with a couple at £499. For a nice looking bike with carbon forks and basic Shimano compact set it was a steel at Wheelies for £450, plus, if I spent another fifty quid I could spread it over 2 years interest free ! I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“4 orders down the line ”

Written on: 12/06/2013 by choplee (1 review written)

I've ordered a turbo trainer ,helmet,pump and pedals all at different times.. i love that you can still talk to a human and not just on-line and any questions have always been answered.. Delivery is prompt and products area good price :-)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service”

Written on: 07/06/2013 by StefanO1971 (1 review written)

Ordered a Cannondale Bad Boy 9 on this website as couldn't get one anywhere in London. Ordered on Monday, asked for delivery on Wednesday and the bike arrived promptly, no problems with the bike. Spoke to a lady in Customer service also and all was fine. I am a little mystified by the negative feedback about Wheelies Direct on this site. It seems that the negative feedback is from people who had their bikes stolen and are getting a replacement bike through Wheelies Direct. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Onesixty1000's Response to StefanO1971's Review

Written on: 22/10/2013

Wheelies Direct Bike Replacement and Wheelies online bike store are 2 different sides of the company!!!!! People do not realise this and slate wheelies when bikereplacement are trying very hard to meet the insurance company demands and the customer demands! I understand that some of this on the bikereplacement side can be tightened up to give off a better customer based service, but lots of this is what we are instructed by the ''Customers Insurance Policy''

Wheelies mail order side of things have an absolute solid platform and are extremely customer focused! Great deals, helpful and knowledgeable staff with the odd Super Deal thrown in now and again...a company that you can pick up the phone to and speak about what you are looking at on the website....where else can you do that with 1st useful information!

Choose your bike company carefully....Wheelies are the way forward and growing rapidly.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Well packaged Lunar lights and quick delivery”

Written on: 20/05/2013

I ordered two pairs of Smart Lunar bicycle lights for a great price and they were delivered quickly and well packaged. No problems for me, but it was a simple order… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview