Wheelies Reviews - www.wheelies.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid these clowns!”

Written on: 04/06/2015 by DestineyShoemaker (1 review written)

My insurrance put me on to this lot after crashing my bike. I was told I could have cash - 20% or use them. I tried them, as I didn't live far away I asked them if could take the bike in and speed things up. They didn't bother to return any calls and emails. They never looked at the bike and kept telling me was being looked at, I took the cash sum which was less than should have got. Then I asked for the bike back as was meant to use some the bits but they said no and I have heard from… Read Full Review

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★★★★★

“parts and bike”

Written on: 09/05/2015 by LilliannaMelton (1 review written)

First class service quality will be using sgain delighted… Read Full Review

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★☆☆☆☆

“ SENT WRONG PRODUCT ADVETISE WRONG PRODUCTS”

Written on: 08/05/2015 by mottley36 (1 review written)

DO NOT BUY FROM THESE MONKEYS! they advertise wrong products on there website! they send you whats not even in the picture promise to send you the correct one then don't? 3 weeks still have not got the lock correct lock? getting refund and shopping else where AVOID!!!!!!!! … Read Full Review

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★☆☆☆☆

“Wrong bike sent and no pedals- drove me mad!!!”

Written on: 05/05/2015 by Crazy_85 (1 review written)

Oh dear...Well so far it scores the lowest service I have ever received in my life!!!Bycycle got stolen so insurance company passed details to wheelies to get a replacement bicycle- was great till...i received replacement bike,which was completely different model also with NO pedals and no LIGHTS- I rang them back - took 3 days to scan the bike,which i returned so they can send me mine- staff so rude no hello no apology...words cannot describe how i felt- till they get your money they are nice… Read Full Review

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Crazy_85's Response to Crazy_85's Review

Written on: 05/05/2015

Also parently they said- i have called to change my bike choise-no comment- dont waste time to deal with them

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★☆☆☆☆

“Fail to uphold DSRs”

Written on: 26/03/2015 by METHUSALA (17 reviews written)

I wished to return faulty goods. They offered a free return via Collect Plus, where I have to take my goods to a Collect Plus point - the nearest is 8 miles away from my home. The goods were shipped to my home so I requested a home collection, especially since I am at home in bed with pneumonia. Under clause 3.60 of DSRs, I am only required to make the goods available for collection. They insist I must use the Collect Plus service if I want to make a return - thus depriving me of my funds… Read Full Review

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★☆☆☆☆

“Item out of stock”

Written on: 07/03/2015

Payment was taken from card and told item was dispatched. Then told item would be delayed... then told item was out of stock and manufacturer could not supply. Was aksed to look at other suitable items on website, had no confidence items advertised can be supplied so asked for a full refund. all this took around a week. First and last time I use Wheelies… Read Full Review

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★☆☆☆☆

“Rip off - awful customer service”

Written on: 17/02/2015 by 17Jordan (1 review written)

Bike needed servicing. Took it to wheelies....problem not fixed but still charged. Took it to another shop....problem fixed and for less £££ Went back to Wheelies to get my money back...They treated me like I was an idiot (OK, i dont know much about bikes....but I do know about customer service and retail) and refused me a refund for their poor work. The manager was really unfriendly and seemed intent on making sure I never came back and told everyone how bad they were... baffled… Read Full Review

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★★★★★

“First class”

Written on: 03/02/2015 by NikhilMacMillan333 (1 review written)

My bike needed replacing after being written off, my insurance company said Wheelies would contact me within 24 hours to discuss my requirements. I was contacted with 2 hours of my insurance claim being excepted; I found Wheelies staff to be knowledgable and able to give good advice. Within 48 hours I had my new bike expertly assembled and ready to go. Excellent service… Read Full Review

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★☆☆☆☆

“Broken Product Shipped”

Written on: 21/12/2014 by HoldenCahill112 (1 review written)

Received a broken product - have no idea why they would think to send it. Packaging looked second hand, have tried to call a number of times but to no avail. Hoping they will respond to email and complaint. … Read Full Review

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★★★★★

“merida big nine tfs 500”

Written on: 10/12/2014 by Chanelx417 (1 review written)

honestly I haven't got a clue from where those bad reviews come from. I have recently purchased merida big nine tfs 500. and i am really suprised with quality of the service provided. bike came on time and well assembled. unfortunately with just a little sratch on the rear wheel rim. I let them know about the scratch and as a good will they provide me with a pair of nice platform pedals matching the frame as the stock pedals were poor as expected absolutely for free. Customer… Read Full Review

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★☆☆☆☆

“cannondale”

Written on: 20/11/2014 by tonyblackwell (1 review written)

Ride to work purchase wheels went really loose and notchy after a few hours of use several phone calls emails returned wheels twice spoke to cannondale to report wheelies for there lack of help still no wheels 8 weeks later my company no longer use wheelies for there ride to work scheme 1 bad and unhelpful company… Read Full Review

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★☆☆☆☆

“don't used these”

Written on: 17/11/2014 by Kentcp29 (1 review written)

poor damage goods they don't care… Read Full Review

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★★☆☆☆

“Awaiting goods through insurance, still.”

Written on: 17/10/2014 by Roxysox1 (1 review written)

Hi When I was first told by my insurance company, my accessories were coming through Wheelies Direct, I thought, a big company, so they must be professional and good customer service. Unfortunately NO. Very pleasant to speak to on the phone but, they have failed to inform me of the progress of my order at every level, via email or phone. Given false information on expected delivery dates to themselves, resulting in false delivery dates to myself, then blaming the supplier. When a request… Read Full Review

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★★☆☆☆

“Played silly b*ggers”

Written on: 07/10/2014 by Barry_White (1 review written)

Simple internet order of 2 items. 4 days later still not arrived. Cancelled. They then proceeded to tell me they had the item in stock and sent it out. I advised they were no longer required. I said I was deeply unhappy with cancelled orders being sent out. I said I would write a bad review of them. [name removed]  said they were sorry I felt like that and gave me a collect+ method to return the item FOC. This was after I had posted it with the Royal Mail. Now getting on to 10 working… Read Full Review

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★☆☆☆☆

“Time-consuming insurance claim processing - Not...”

Written on: 17/09/2014 by KaydenFuller151 (1 review written)

Our bikes got stolen and our insurance company put us in contact with wheelies, with a replacement budget. I just spent 55 minutes on the phone to repeat my order line by line, after we had already sent it by email to our wheelies contact, 10 days ago. This is not acceptable. It gives the impression that because this is a claims processing, the order has not been taken seriously. What if we were wheelies customers by choice? For sure this will not happen now... … Read Full Review

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★★☆☆☆

“Insurance replacement”

Written on: 19/08/2014 by DominikManning130 (1 review written)

My son was assaulted and his bike stolen. The insurance company passed the claim over to Wheelies. They were very helpful as my sons bike was not an off the shelf bike. They allowed us to spec all the components for the replacement. After 2 months my son has finally got all the parts. Communication is far too slow once the initial order is made and then constantly being told they can no longer get the parts you ordered. If you call them you can never speak to the claim team and are told they… Read Full Review

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★☆☆☆☆

“BUYER BEWARE”

Written on: 16/08/2014 by McManusdm446 (1 review written)

I had ordered an item listed as "in stock" usually delivered in 1-3 days, SIX days later I am still waiting for my item! I have phoned, emailed and messaged the company from the third day onwards and been reassured that my item was delayed, Although on day FIVE I did get a notice of dispatch with a TNT tracking number on phoning TNT the item number has NO item attached for delivery!… Read Full Review

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★★☆☆☆

“MTB shorts”

Written on: 04/08/2014

Check it's in stock before you order or wait some months for your stuff I'm Still waiting for my shorts to arrive.... 1 month on at least Personally in the month I have been waiting I have had several orders received from chain reaction, wiggle and Mc Convoys etc (all good) Personally I won't be coming back but you kind of expect people to be the same and there are others far better at it and quicker. (Also I note I never ever leave bad feedback and hate to do so.) They did advise a… Read Full Review

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★★☆☆☆

“not good at all”

Written on: 29/07/2014 by NorahBeasley (1 review written)

it all started off so well but once they had my order it went down hill i had to chase them up, some staff had no idea what parts were what, i had to contact my insurance company to obtain the items seperatly as they said they would not post them due to the cost even though i offered to pay and i payed for next day delivary which i did not recieve and on ringing up they stated they had already refunded me just forgot to update me. i would never use this company again out of choice… Read Full Review

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★★★★☆

“Bike replaced”

Written on: 28/07/2014 by california66 (1 review written)

Generally very efficent regarding communications and excellent next day delivery. Good advice and web site… Read Full Review

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