Wheelies Reviews - www.wheelies.co.uk

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★★☆☆☆
2.4 / 5
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Latest Reviews

★☆☆☆☆

“Time-consuming insurance claim processing - Not...”

Written on: 17/09/2014 by KaydenFuller151 (1 review written)

Our bikes got stolen and our insurance company put us in contact with wheelies, with a replacement budget. I just spent 55 minutes on the phone to repeat my order line by line, after we had already sent it by email to our wheelies contact, 10 days ago. This is not acceptable. It gives the impression that because this is a claims processing, the order has not been taken seriously. What if we were wheelies customers by choice? For sure this will not happen now... … Read Full Review

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★★☆☆☆

“Insurance replacement”

Written on: 19/08/2014 by DominikManning130 (1 review written)

My son was assaulted and his bike stolen. The insurance company passed the claim over to Wheelies. They were very helpful as my sons bike was not an off the shelf bike. They allowed us to spec all the components for the replacement. After 2 months my son has finally got all the parts. Communication is far too slow once the initial order is made and then constantly being told they can no longer get the parts you ordered. If you call them you can never speak to the claim team and are told they… Read Full Review

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★☆☆☆☆

“BUYER BEWARE”

Written on: 16/08/2014 by McManusdm446 (1 review written)

I had ordered an item listed as "in stock" usually delivered in 1-3 days, SIX days later I am still waiting for my item! I have phoned, emailed and messaged the company from the third day onwards and been reassured that my item was delayed, Although on day FIVE I did get a notice of dispatch with a TNT tracking number on phoning TNT the item number has NO item attached for delivery!… Read Full Review

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★★☆☆☆

“MTB shorts”

Written on: 04/08/2014

Check it's in stock before you order or wait some months for your stuff I'm Still waiting for my shorts to arrive.... 1 month on at least Personally in the month I have been waiting I have had several orders received from chain reaction, wiggle and Mc Convoys etc (all good) Personally I won't be coming back but you kind of expect people to be the same and there are others far better at it and quicker. (Also I note I never ever leave bad feedback and hate to do so.) They did advise a… Read Full Review

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★★☆☆☆

“not good at all”

Written on: 29/07/2014 by NorahBeasley (1 review written)

it all started off so well but once they had my order it went down hill i had to chase them up, some staff had no idea what parts were what, i had to contact my insurance company to obtain the items seperatly as they said they would not post them due to the cost even though i offered to pay and i payed for next day delivary which i did not recieve and on ringing up they stated they had already refunded me just forgot to update me. i would never use this company again out of choice… Read Full Review

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★★★★☆

“Bike replaced”

Written on: 28/07/2014 by california66 (1 review written)

Generally very efficent regarding communications and excellent next day delivery. Good advice and web site… Read Full Review

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★★★★☆

“Insurance Claim Service”

Written on: 24/07/2014 by Katherinel1983 (1 review written)

Passed onto Wheelies after very poor service from the insurance company but Wheelies were fine - the advice from the customer service team was good ans although they had to change the delivery times in general they kept me informed very well… Read Full Review

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★★☆☆☆

“Poor quality replacement parts”

Written on: 23/07/2014 by Westly241 (1 review written)

Insurance claim repair required a few replacement parts. When my bike was returned the pedals were missing and the chain guard had been replaced with a very poor quality replacement (the original had not been damaged in the accident & I'm at a loss as to why it was replaced). Reported missing pedals - expecting originals to be returned, but new, low quality ones were sent. Also now noticed the plastic cover for the handle bar screws is missing. Suggest if you do have to use Wheelies for an… Read Full Review

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★★★★☆

“Overall very good, but not quite excellent”

Written on: 21/07/2014 by Harfyyn (1 review written)

I was provided with a bike following an insurance claim. The Wheelies staff were all extremely helpful and I had no problems whatsoever throughout most of the process. My two concerns relate to the actual delivery of the bike itself (a Giant Roam 0). Given the fact that I work full-time, I decided to get the bike delivered to my workplace, with the intent that I would ride it home. Firstly, there was a tiny nick on the seat. Not a massive one, and not one that concerns me greatly, but one… Read Full Review

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★★★★☆

“Very Happy”

Written on: 16/07/2014 by Mitchellvk1945 (1 review written)

Delivery was quick and efficient. No complaints from me. Early days but the products supplied look good at the moment. Two bikes supplied with full instructions how to finish build up. All manufactures owners manuals supplied. All in all, a good service… Read Full Review

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★☆☆☆☆

“The delivery service that is used is the cheap option....”

Written on: 14/07/2014 by Tb123 (1 review written)

The delivery service that is used is the cheap option. All day delivery Monday to Friday which is no good if you work full time. The cost of the bikes are similar to other stores/shops but there is limited choice. For instance you may want to buy the last year model to save some money but the option is not there even though other stores do sell them. Given a choice I would never use these people again but due to having your hands tied by the insurance company there is nothing you can do… Read Full Review

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★★★★★

“insurance claim”

Written on: 14/07/2014 by Jayvono51 (1 review written)

Excellent service even when insurance company being over the top very helpful to sort things out… Read Full Review

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★☆☆☆☆

“difficult to deal with”

Written on: 13/07/2014 by julianrp (1 review written)

I needed to return a faulty item. This was made incredibly difficult and just returning it took about 10 emails back and forth. I was given wrong information because the customer service people didn't know their business. They also had no basic understanding of consumer law as despite the item being faulty, told me they wouldn't refund me until the manufacturer had examined the product. Took me 3 times of asking before I was given the manager's contact details. Really terrible, although I would… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 13/07/2014 by jxmac1818 (1 review written)

I have claustrophobia, so a bike is absolutely essential for me in avoiding London public transport. So having my bike stolen recently was particularly hard. For the replacement I've been forced to use Wheelies due to my Insurance policy. Their customer service staff have been rude and unhelpful twice in two days. They don't seem to have much product knowledge either when I'm spending money with them. They have badly mishandled a bike delivery and blamed not only the delivery company but also… Read Full Review

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★★★★☆

“specialised goes to the service.”

Written on: 10/07/2014 by stewart8314 (1 review written)

Struggled to start when I first co tagged them as they couldn't get my child's bike to me for two months. Then I spoke to a gent who really knew his bikes, he was brilliant and really sorted my order out. I changed my choice of bike and my lads bike. They come all built up, all I had to do was put the pedals on and sort the handle bars out. I love both bikes and glad I got a specailized and not a cluad butler… Read Full Review

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★★★★★

“The best customer service. Thank you very much! ”

Written on: 10/07/2014 by swankang (1 review written)

I am very happy with the service that I received from Wheelies. I have now had my bike replaced and the service was prompt, efficient and friendly. The best thing about the service from Wheelies was that they contacted me and left me voicemail when I could not answer and even sent me a text message. I could not fault it. There was sometimes no waiting time when I called Wheelies and sometimes there was a short waiting time only. The people who answered the phones were very friendly and they… Read Full Review

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★★★★★

“bike replacement”

Written on: 09/07/2014 by IvyWilloughby280 (1 review written)

Good advice on what bike to get, patiently given. Clear about cash implications, and payment process. Bike delivered at time required and in perfect order. Query on assembly helpfully dealt with. Thanks!… Read Full Review

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★★★★★

“Insurance claim”

Written on: 09/07/2014 by xwSchroeder49 (1 review written)

Great service, very knowledgeable staff got a new bike within a day and half ! Well done… Read Full Review

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★★☆☆☆

“Learn how to set up a bike it is NOT HARD”

Written on: 08/07/2014 by AndyChurchill (1 review written)

Customer service was average but you do tend to get to many communications. Bike arrived Scott x40 sportster wondered why foot was catching front wheel when turning corners REASON The front forks had been fitted the wrong way round!! Computer on bike set up but not working now have to go through hassle of sending back & waiting for replacement. Recommend to a friend your kidding wouldn't recommend to an enemy!!!!!… Read Full Review

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★★★★★

“Fantastic, quick service”

Written on: 06/07/2014 by 79Williams (1 review written)

I reported my claim and within 24 hours I had spoken to a Wheelie's rep about the bike specs. Within the week I had my replacement. No complaints at all… Read Full Review

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