Wheelies www.wheelies.co.uk Reviews
Latest Reviews
★★★★★
“4 orders down the line ”
Written on: 12/06/2013 by choplee
I've ordered a turbo trainer ,helmet,pump and pedals all at different times.. i love that you can still talk to a human and not just on-line and any questions have always been answered.. Delivery is prompt and products area good price :-) (read more)
★★★★★
“Excellent service”
Written on: 07/06/2013 by StefanO1971 (1 review written)
Ordered a Cannondale Bad Boy 9 on this website as couldn't get one anywhere in London. Ordered on Monday, asked for delivery on Wednesday and the bike arrived promptly, no problems with the bike. Spoke to a lady in Customer service also and all was fine. I am a little mystified by the negative feedback about Wheelies Direct on this site. It seems that the negative feedback is from people who had their bikes stolen and are getting a replacement bike through Wheelies Direct. (read more)
★☆☆☆☆
“Repeated Lies”
Written on: 24/05/2013 by Connie79
My pannier bags, which which apparently in stock when I ordered, are now a month overdue. I have asked for a refund and I'm having trouble getting a straight answer. Don't go near them. They are apparently waiting for a delivery from the supplier. I wonder if their suppliers are Laurel and Hardy. (read more)
★★★★★
“Well packaged Lunar lights and quick delivery”
Written on: 20/05/2013
I ordered two pairs of Smart Lunar bicycle lights for a great price and they were delivered quickly and well packaged. No problems for me, but it was a simple order. (read more)
★☆☆☆☆
“bike not set up correctly”
Written on: 18/05/2013
i purchased a scott genius 740. it took 10 days to get to me and when it did it wasn't built correctly. the left hydrolic brake hose wasn't fix in properly and was leaking fluid every ware, not enough air in either of the shocks and the rear mech control wire wasn't fixed correctly. if you ever get a bike that was built by J evens and checked by j Gobbs(i think)for safety purposes take it to your nearest bike shop and get it checked properly. when purchasing a new bike i dont expect it... (read more)
★☆☆☆☆
“Incompetence”
Written on: 16/05/2013 by Mungo_Shuntbox (2 reviews written)
Having had my bikes stolen, I was informed by my insurers to use BikeReplacement. The initial call was poor - the handler didn't explain that basically I had to spend all of the £1500 in their online store, and that no change would be given; I had to get this information out of him. So a poor start. Having made my order on Friday 3 May, I was told by phone a couple of items wouldn't be in stock till next week. Friday 10 May - answerphone message to call them back. Eventually I got though.... (read more)
★☆☆☆☆
“Insurance Claim”
Written on: 09/05/2013
I had a bike stolen ...ended up with wheelies .... Two of there staff called me a liar over two days...cos I had put 700c wheels in a mtb frame..... As soon as they said that, they put me onto Sales, No apology for insencative rudeness, they even had photos, Took a loss on the offer as I would not get a bike from such a Rubbish company 700c wheel dont add value its just what it was (read more)
★☆☆☆☆
“Terrible service and very very very slow delivery time.”
Written on: 09/05/2013 by apockett (1 review written)
Dreadful service. Item received well over a month after ordering. I made contact with Wheelies using the online form twice (didn't receive a reply the first time). I was then lied to twice: 1) The second time i contacted Wheelies by email (after about 2-3 weeks of waiting for the item to arrive) i was told that they would be dispatched that day as they were in stock. 2) One week later i phoned Wheelies to see why my order had still not arrived. I was told very quickly that it must have... (read more)
★☆☆☆☆
“Never again, not worth 1 star.”
Written on: 22/04/2013 by Frankie.E
I have been waiting 23 days for my order. I have sent e-mails and have had pathetic excuses. They are giving internet shopping a bad name.How can I rate them when they have not delivered? (read more)
Apockett's Response to Frankie.E's Review
Written on: 09/05/2013
Hope your order finally turned up. It took just over a month for mine to arrive. Spoke to them a few times and was told that it would be dispatched immediately. Blatantly wasn't. Terrible company, just a shame some of their prices are so appealing. I know it's not worth it anymore though.
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★★★★★
“Cant fault them”
Written on: 21/04/2013
Although others have had problems I have not.I ordered a new Bianchi off them on Saturday afternoon and it arrived on time with UPS (I think it was)first thing on Wednesday morning to my place of work.great sevice and even better bike.Since then I ordered some Muc off cleaners this arrived next day.So for me they have been great.Much better service than Wiggle,they oan only be contacted by E-mail!I wouldnt use them again unless desperate. I appreciate stock levels will be constantly changing... (read more)
See next 10 reviews
Showing 1 - 10 of 46 Reviews
★☆☆☆☆
“Don't trust a word they say!”
Written on: 08/04/2013
Poor customer services. Placed an order 3 weeks ago, still hasn't arrived despite promises that it will despatched the next day. (read more)
★☆☆☆☆
“Untrustworthy”
Written on: 26/03/2013
Spoke to an online person to check an item was in stock as needed it for next day delivery, they confirmed it was in stock and could be delivered next day. Called to place order 5 minutes later and item WASNT in stock. (read more)
★☆☆☆☆
“Wheelies Direct simply the Worst company ever!! Read...”
Written on: 01/03/2013 by Dmcd89 (1 review written)
I had three bikes stolen in October 2012, I had to wait till all three bikes were in stock before I could get any of them delivered, expected date 18th of January. I had regular contact with the company until the 15th January, at this point I paid them some additional funds and waited for my delivery of the bikes on the Friday, having booked a day off work. On the Thursday I called them to see if they had an expected delivery time, at this point they told me one of the bikes was now not due... (read more)
Mungo_Shuntbox's Response to Dmcd89's Review
Written on: 16/05/2013
That's interesting that your insurance company didn't mind the claim being split.
I've got £1500 of bike sat in their depot waiting two weeks now for a cycle jacket to arrive before they will despatch.
I have contacted my insurance company to find out whether this is correct about not splitting orders or whether it's Wheelies just being tight with the delivery costs. I'll update my complaint with any information.
Reply to this comment
★☆☆☆☆
“Terrible After sales service”
Written on: 15/01/2013 by majick
I bought a bicycle saddle from them that split after 3 months. It's guaranteed for a year. They've refused to replace it. Very polite but that's it. (read more)
★★★★★
“Fast delivery, top quality”
Written on: 30/11/2012 by Dids72
I am very sad to hear that so many people have had a bad experience. My bike was stolen a week ago, and my insurance company (Direct Line) also works with Wheelies. I called them and they told me the bike I wanted was not in stock, but could be ordered back in in 3-5 working days and they would deliver to me the next day. They also upgraded my bike to the new model at no additional cost(which was great). This conversation happened Monday afternoon. I received the brand new bike on Friday... (read more)
★☆☆☆☆
“Worst customer service EVER!”
Written on: 20/11/2012 by westdigital
Quite possibly the worst company for after sales EVER! I got a bike via their subsidiary company - Cycle Solutions. The bike developed a fault within the first month and I returned a part for repair. It took 3 MONTHS to resolve with numerous phone calls, verbal and emailed complaints (that got ignored) and an attitude from the staff that made you feel extremely undervalued. I demanded a credit note for my troubles and purchased some Endura shorts with the voucher. The shorts then tore... (read more)
★☆☆☆☆
“Totally diabolical after sales!!”
Written on: 19/10/2012 by Brooker (1 review written)
Wheelies were appointed by my insurance company to replace my stolen bike. In fairness they dealt with the supply of the bike very efficiently and the bike was delivered the next day. However, following a couple of weeks I discovered a manufacturing fault. I e-mailed their 'Customer Care' department and heard nothing. I left it a couple of days and then phoned, only to be told that there was no one available in the Customer Care department. I tried again a couple of days later and was put on... (read more)
★★★★★
“Very happy despite previous reviews”
Written on: 13/10/2012 by Grahamandsam
Like many people I read some of the reviews after my bike was damaged and I made an insurance claim via tesco insurance who use wheelies bike replacement. With some trepidation I boxed my bike up for collection. Have to say, excellent service, my Dawes galaxy was replaced with a ridgeback panorama which is a far superior bike. I was only insured upto £1000 but wheelies direct negotiated my excess to be waived if I paid the difference. Very fair, very swift, very happy. Don't pay too much... (read more)
★☆☆☆☆
“Terrible after sales service”
Written on: 24/09/2012 by jazzlord
Paid £1450 for a Genesis bike which turned out to be faulty. It was a Shimano hub gear but they claim that it needs to be repaired by the manufacturer rather than give a replacement! Still waiting on a replacement part five weeks later. Staff have a couldn't care less attitude. If you buy online stick to Wiggle or Chain Reaction and avoid Wheelies like the plague! (read more)
★★☆☆☆
“Customer Service anyone.......??”
Written on: 22/09/2012 by zoethehusky (3 reviews written)
Order my wife a bike from wheelies, agree with many other reviews here - customer service is non existent, all you get is an acknowledgement of your order, then nothing until it turns up with TNT. Nothing to say it's been sent, no tracking info etc. tried ringing them several times but just get put on hold......then when the bike arrived it had several significant areas of damage, the seat was scuffed, the crank arms on both sides had deep gouges in them. When they prepare the bike or... (read more)
See next 10 reviews
Showing 11 - 20 of 46 Reviews
★☆☆☆☆
“Rubbish bike replacement service - AVOID”
Written on: 10/08/2012 by jamespeterson (1 review written)
Wow I wish I had checked these reviews before - it seems lots of other people have had a terrible experience too and it might have prepared me for what was for come. I do not have the energy to go through the whole 6 month saga in detail but in short they could not find a bike big enough to replace mine, sent one anyway, messed up pannier rack fitting, took back that bike, tried to send me another bike but only managed to deliver the mudguards! Finally got bike and they had FORGOTTEN to fit... (read more)
★☆☆☆☆
“Still waiting, totally ignored”
Written on: 03/08/2012 by giantmedusa (1 review written)
My bike was stolen and had to deal with them through HSBC's insurance. First of all all the bikes I have chosen for my replacement were out of stock for months. I finally agreed on a bike they had in stock but am still waiting for it, 3 weeks now.. Every time I call it's 10mins being on hold and when finally the receptionist picks up (she can't help anyway) she says there's nobody available and they will call me back, never happened! 6 times so far! I have booked holiday according to their... (read more)
★☆☆☆☆
“Waste of Time - Never Deal with Wheelies”
Written on: 31/07/2012 by bikeless (1 review written)
DON’T DEAL WITH WHEELIES This company is an absolute disgrace. My bikes were stolen, if this wasn’t depressing enough I had to deal with Wheelies 'the bike replacement company' Unfortunately it was a case of - deal with this company that doesn’t know its backside from its elbow or take cash from the insurance company that offer £500+ less. I wasn’t happy with the recommended/suggested bikes by wheelies so I chose three bikes (full sus, Hybrid and women’s hybrid to... (read more)
★☆☆☆☆
“Waiting 3 weeks for my item, 3 emails ignored!!”
Written on: 13/07/2012 by bridlematt
Absolutely shocking company. Ordered a waterproof caddy sack through them and it has never arrived. I have written 3 emails all of which have been ignored. I have now gone through Paypal to get a refund as they are clearly not going to respond and intend on keeping my money without sending the product. Previously only used Wiggle and Chain Reaction and will be definitely using them next time rather than Wheelies who are quite simply shocking. (read more)
★☆☆☆☆
“Feel 'robbed' for a second time!!!”
Written on: 19/06/2012 by Gingewaller (1 review written)
After having my bikes stolen my insurance company put me through to wheelies for the replacement. Initially all went well and I happily ordered two new bikes and a few accessories. A week later I rang and was informed that one bike was delayed as waiting for parts however if I paid extra I could upgrade, which I gladly did. I was then told they didn't have some of the items in stock do I had to choose alternatives. The bikes finally arrived a few weeks later and it be ame clear that one... (read more)
★☆☆☆☆
“NEVER BUY FROM WHEELIES”
Written on: 14/06/2012
Ordered a bike, was told was brand new, in stock, next day delivery. I paid on card. A few hours later recieved a phonecall that the seatpost was missing, so they couldn't send the bike, it was a farce. I am awaiting a refund, lets see if i get it no problems. (read more)
★★★★★
“Good website, easy to order, fast delivery”
Written on: 17/05/2012
Had no issues with this site. Found what I needed quite quickly, ordered it and is arrived without any issues. That's what online is aboout - quick, easy, simple! And that's what I got - would use Wheelies again without hesitation. (read more)
★☆☆☆☆
“No stock and problems getting refund”
Written on: 15/05/2012
Despite reading the many poor reviews for this company, I decided to give them the benefit of the doubt and place an order with them. Ordered an item from the sellers website. Nothing on the site to say that the item was out of stock. Paid, then 2 days later emailed for an update as I had not received the item. Only then did I receive an email stating that the item would be in stock in 2 months time!! It then took 2 emails, 1 phone call and 1 week later before I received a... (read more)
★★★★★
“Simple site, quick delivery”
Written on: 11/05/2012
I found this site while looking for some camping gear and parts for a new bike I was building. Pricing was pretty similar to others online but decided to take a chance and buy everything from here for simplicity's sake. Their site was easy to use, checkout process was straightforward and the goods arrived within 2 days of placing the order. One thing I did notice is that when logging-in, there's no link if you've forgotten your password! Not good if you're like me and can never remember... (read more)
★☆☆☆☆
“useless, dishonest”
Written on: 27/04/2012
I ordered an orange Elite pro after my old one was stolen, the bike took a week to arrive, despite initially being told it would be 48 hours. When it arrived it had the wrong tyres on it, wrong size and brand, so that they were too wide to fit through the frame. Secondly the brakes were not working, I phoned them and was told to take them to a local shop for fixing, then email them the invoice for a refund. Refund never came, had to chase it up twice. Still no working brakes, now 6 weeks... (read more)
See next 10 reviews
Showing 21 - 30 of 46 Reviews
★☆☆☆☆
“Time wasters”
Written on: 03/04/2012
Don't believe their website , stock doesn't exist and "No way of keeping it up to date" You spend hours looking , getting reviews etc, only to find the bike isn't in stock and they can't get one either . If I could avoid using them I would ... but insurance company pushed me to. Also watch out for offers that are on their normal website but when you go through the "insurance claims" web page the bikes are full price!!! Avoid Avoid Avoid . Do I feel better ...no still trying to get what I... (read more)
★☆☆☆☆
“wheelies direct ,my expereance”
Written on: 30/11/2011 by ANDGEORGE (1 review written)
Orderd a moon x power 300 with wheelies direct because of the great price, it arrived on time ,no problem . but after only 8 uses it would not work,spoke to wheelies who told me i had to return it to be sent off to the maker to be repaired.no problem after 3 weeks of hearing nothing i have emailed and rang them at leat 6 times and recieved no reply as to what has happend to the item. they offer a good service right up until you recieve the goods ,then i am affraid you are one your own... (read more)
★★☆☆☆
“Not impressed”
Written on: 13/11/2011 by oddjob (2 reviews written)
I had to order via this company as my employer is operating the Cycle To Work scheme through Wheelies. The details of my order were taken professionally and I liked the follow up calls advising me of the status - unfortunately the date they estimated for despatch was then changed no less than 4 times - in the end I got fed up and was quite clear that any further delay would result in me cancelling my order and taking my business elsewhere. Lo and behold, my order was fulfilled pronto. My... (read more)
★★★★★
“buying at Wheelies direct”
Written on: 12/10/2011
Just a quick thank to Wheelies direct for the service i received when buying my new mountain bike recently. decided on a Scott Aspect 10 received it the following day and at a good price 5 min and it was ready to ride. It gave me confidence in Wheelies Direct thank you again. (read more)
★★★★★
“Wheelies 1st Class Service”
Written on: 11/10/2011 by lisa438
I had my mountain bike stolen from my garage a week before i was due to go on my cycling trip to the Alps. Wheelies Direct replaced my bike through my insurance company within 48hrs of me putting in a claim. The staff were really sympathetic and helpful and got my bike and accessories to me through their courier on time. I would be happy to recommend Wheelies and have since bought things from their website. (read more)
★★★★☆
“Bought 2 bikes and everything was ok. :) ”
Written on: 20/09/2011 by Walesnick81 (2 reviews written)
Found Wheelies.co.uk online, did some research, and found them to be the cheapest/same as any other dealer for the type of bikes I wanted, plus they was local so if any problems did arise i could get it solved quickly. Bought a bike for me and the Mrs, decided gave them a call because it has been a while since the both of us had ridden, and wanted some advice, The guy on the other end of the phone seemed to know his stuff, and advised us on sizes and frames and what to buy and what would be... (read more)
★☆☆☆☆
“Totally shocking !!!!!!!!!!!!!”
Written on: 06/09/2011 by Littlelegs5
Totally completely and utterly BAD. took 5 weeks and lots and lots of calls to get the damn bike. Only when I told them I wanted a refund and to stick their order did they finally deliver it and not refund the money as requested. I am so angry with them. But I did chase for compensation and got it.... so if you are being messed around just be aware you can get compensated!!!!!! I got 10% of the bikes cost plus the cost of some lights and mudguards and I bought myself a fur coat...its... (read more)
★☆☆☆☆
“Wheelies ”
Written on: 29/06/2011
I also have been forced to use wheelies by my insurers. I could go in to a really long ramble about how shocking there customer service is but i think plenty of people have already done this for me so I will try giveing you a condensed version, If you want to waist allot of money calling there custom build guys leaving messages and never hearing back from them then you have found the company for you. If you have 6+ months to wait (my claim is still out standing) If you want a bog... (read more)
★☆☆☆☆
“An almost unbelievable level of ineptitude”
Written on: 31/05/2011 by richardboddington (1 review written)
I am literally unable to work out how Wheelies can be so inept. My bike was stolen and so my insurance company directed me to Wheelies to get a new bike. I'm a bit of a bike nerd and so I spoke to their custom build team and wrote a list of exactly what components I wanted, which I sent to them. They then sent a quote back listing those same components and giving me a price. I waited six weeks for the bike - that's quite a long time. I could have sourced the same kit in two weeks, but... (read more)
★☆☆☆☆
“AVOID THIS COMPANY AT ALL COSTS (IF YOU CAN)! ”
Written on: 15/04/2011
AVOID THIS COMPANY AT ALL COSTS (IF YOU CAN)!
I have been lied to about my bike being dispatched, TWICE. They never have any stock but if you are going via insurance then you have no choice so spend hours on the phone with them trying to work out what they have got. Then it never turns up. THEY ARE A COMPLETE JOKE! How on earth they stay in basis is anyone's guess.
(read more)
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Showing 31 - 40 of 46 Reviews
★☆☆☆☆
“I had the misfortune to come into contact with this...”
Written on: 05/04/2011 by Scott OM (1 review written)
I had the misfortune to come into contact with this company via my house insurance as my previous bike was stolen. I chose the bike I wanted
(Giant TCX 2 2011 £795) from their web site and was given a delivery date. This date was broken 3 times. Eventually when the bike turned up, it came without pedals, and when I complained about this fact, I was told it did not come with pedals, though nothing was mentioned or hinted at on the web site.
The customer service was awful, I had to phone the...
(read more)
★★★★★
“Excellent Service, I was plesantly supprised after...”
Written on: 29/11/2010 by lloydz1 (1 review written)
Excellent Service, I was plesantly supprised after ordering my Specialized Rockhopper from Wheelies, I read the reviews on review centre stating how bad the company was and became a bit anxious, however I ordered the bike on Wednesday, I had a phone call asking if I could take delivery on Friday, a couple of hours Later I had a text saying it had been despatched and it arrived on the Friday fully built with my lights and jacket. The only thing I needed to do was tighten the headset with the... (read more)
Guest's Response to lloydz1's Review
Written on: 19/07/2011
Review was written by internal employee, so please ignore!
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★☆☆☆☆
“My employer entered the Cycle To Work Scheme. ”
Written on: 13/08/2010
My employer entered the Cycle To Work Scheme.
They are incapable of actually building the bikes correctly, which compromises safety especially for those buying that are not familiar with bikes.
And I am now awaiting my 3rd bike to arrive without being broken or scratched.
You can however guarantee they will let you down, so if you can, go elsewhere.
(read more)
★☆☆☆☆
“I don't think I have one good thing to say about them. ”
Written on: 02/08/2010
I don't think I have one good thing to say about them.
I have exactly the same experience. They are completely useless. I have been waiting for almost 6 months now and they still haven't managed to sort out my insurance claim. I have been lied to. Calls and emails are hardly ever returned. It took a mate in the bike industry to give them a call for them actually to respond to me.
So so soooo fed up.
(read more)
★☆☆☆☆
“ ”
Written on: 04/02/2010
Wheelies Direct are the worst company that I have ever had to deal with. Their customer service staff are unknowledgable and incompetant, they lack even the most basic of bike knowledge and constantly get things wrong.
In the few months that I had to deal with them I have left messages that went unreturned, I have been given wrong information on various occasions and I have been lied to.
If you are considering buying from Wheelies Direct, I'll give you a good tip. Tie one end of a length...
(read more)
★☆☆☆☆
“My company joined cycle to work scheme with them. I...”
Written on: 06/01/2010 by astratow (7 reviews written)
My company joined cycle to work scheme with them. I thought - great. I ordered carefuly selected GT GTR type CX bike offered for 799...They phoned me up and said they haven't got it in stock, offered me other one or waiting 2 months. After 2 weeks they phoned me up again saying I have to wait another month or change an order. Same situation happened to my working collegue... We are waiting... And we are not happy with this. (read more)
Astratow's Response to astratow's Review
Written on: 03/04/2010
Bike arrived in the beginning of February, with front gear not working. Month later I have noticed broken links on the chain, which is quite unusual. I had chain sent to me on warranty, but it is quite frustrating to wait so long, pay so much money and having this...
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Mungo_Shuntbox's Response to Mungo_Shuntbox's Review
Written on: 16/05/2013
Having e-mailed Wheelies, I will concede they have finally taken some action.
They have explained the delays - one supplier has just moved premises so much of their gear is delayed. They also owned up to making a mistake on my helmet and had to reorder it.
The thing that was interesting was that the reason for not splitting the order is not as such the instructions of the insurance company; it seems it is easier for Wheelies to invoice my insurance company if all the goods are sent at once. This is a direct quote from Wheelies by the way.
What that seems to mean is it's easier and more convenient for them. Having pushed them, they are now sending out my bike by immediate despatch, and the two outstanding items will follow when they arrive.
My thoughts are that I shouldn't have had to spend my time doing this, and I'd still prefer to go to a local bike shop who have a vested interest in proper customer service. But if you're having issues with them, I suggest you do what I did:
1 - ask for the e-mail address of someone who deals with complaints
2 - mail them asking for a split in your order
3 - tell them that you will be contacting your insurers to complain about substandard service
4 - contact your insurers and let them know they're using a substandard service
Good luck everyone!