Very Reviews - www.very.co.uk

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Latest Reviews

“Awful service! ”

Written on: 22/04/2015 by JairBlair (1 review written)

I bought a bed with very and went for interest free if paid within 12months. I set up a direct debit and they took the money but it was returned, there was money in my account so I don't know how or why this happened. They then were calling me a minimum of three times a day, they then sent a debt collections letter which having gone back through the online statements they've charged me £12 for then added interest to my item! I am disgusted that they can even get away with this! I will never… Read Full Review

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“Disgusting, Rude and Cheating Service ”

Written on: 21/04/2015 by corena92 (1 review written)

I ordered items of very and put them on the buy now later scheme only for them to call back saying I never was eligible for the service and when I said why did you not put that down on the website. They told me you like to keep that to ourselves! Having that been done I tried to sort the issue out but I got passed on from person to person who were all very insulting and very rude. No one had an idea of the previous calls I made as I doubt they recorded anything down! I then managed to sort out… Read Full Review

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“DO NOT BUY BRIDESMAID DRESSES FROM VERY.CO.UK”

Written on: 21/04/2015 by Sinclair1962 (1 review written)

You hear horror stories about ordering bridesmaid dresses online to cut down your costs for the big day, as the dresses are usually made in China. However, Very is a reputable site in the UK so seemed more trustworthy. 5 bridesmaid dresses came back a foot too long, bust to big, straps in the wrong place and shoddy sewing in general. The size chart on the website is completely inaccurate and whoever made the dresses seems to have ignored it anyway. It has cost us just as much money to get the… Read Full Review

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“Worst Experience EVER”

Written on: 19/04/2015 by 53Hernandez (1 review written)

I keep trying them !!! as some people do say good things about them... I had problem after problem with them. They falsely advertise their deals, and always had delivery problems. I paid next day delivery and 5-6 days it turns up! Ordered items totalling £450 and sat waiting for my baby car seats to arrive (cant go out as sold other). Sat looking out the window and get a message saying attempted delivery and no one in.......! Ring very and they really don't care, so rude and unhelpful… Read Full Review

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“very customer service completely disgusted and enraged”

Written on: 18/04/2015 by NigelWhitaker119 (1 review written)

Like previous reviews if I could I would give your service a big fat ZERO!! I've made purchases before and never had a problem that is until two weeks ago when I had to deal with your customer service team for the first time! I purchased 9 Nintendo games on the 6th April and they were all meant to arrive by Wednesday 9th April, 5 games arrived but the other 4 didn't I left it until Friday evening and they still hadn't arrived I then contacted customer services by email, someone got back to me… Read Full Review

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“worst experience ever”

Written on: 15/04/2015 by BeatriceNoble130 (1 review written)

Awful experience will never shop again. Opened account in december and request buy now pay late as spent over 200 pounds. Had credit check was accepted 4 months later after receving my statements was advised never elegable and have been charged interest. Poor customer service was hung up on and when said will call you back as I asked for the manager no call back. Sent emails as was being charged by phone yet no response. Its a JOKE!!!! … Read Full Review

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Corena92's Comment

Written on: 21/04/2015

I am having the absolute same experience and I am disgusted and frustrated by this company! Honestly the worst experience I have had and I will never recommend anyone to use their service!

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“Wish I could give a ZERO rating”

Written on: 06/04/2015 by ChristopherShirley (1 review written)

We purchased a fridge freezer through Very last year on a 0% buy now pay in a year scheme. It was just over £200. We were led to believe that on month 11 of the scheme we would receive a reminder that the balance would be due to avoid going onto a repayment scheme instead. We received no reminder at all and in fact remembered ourselves but were just ONE DAY late with the balance payment. As a result Very added an extra £100 to the bill...! Customer service were useless and not… Read Full Review

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“Useless”

Written on: 26/03/2015 by ooConley73 (1 review written)

Woeful. Only told me mid afternoon on delivery day that they could no longer deliver. No explanation or apology. Wouldn't even deliver the next day or at least give me a firm time slot at present… Read Full Review

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“Awful customer service”

Written on: 18/03/2015 by Nataliejflynn (1 review written)

im still waiting for my account to be closed which I requested on the 16th FEBRUARY I have sent countless emails and called many times to get this resolved, they have wrongly taken almost £100 and refused to pay it back until 17th of march unless j filled out lengthy forms with my bank which cost further time and money - now they won't compensate me for the money spent solving their mistake - I have spoken to so many different people at very and no1 has taken any ownership of my case!!! Awful… Read Full Review

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“WORST SERVICE EVER WOULD NOT BUY FROM YOU AGAIN”

Written on: 15/03/2015 by vnAguirre35 (1 review written)

ORDERED A SOFA FROM THEM, DAY OF DELIVERY CAME, AND THE DELIVERY GUYS FROM XL ARROW CAME TO THE DOOR WITH THE SOFA AND STOOD ABOUT A FOOT AWAY FROM THE DOOR AND SAID THE SOFA WOULDNT FIT WITHOUT EVEN TRYING IT. I SAID WHY NOT TRY MY BACK DOOR AND THEY SAID NO WITHOUT EVEN LOOKING AND TOOK THE SOFA AWAY . EVEN THOUGH THEY HAVE THE SOFA BACK AND I HAVE EMAILED THEM AND TELEPHONED NUMEROUS TIMES I AM STILL WAITING FOR A REFUNDED . THEY JUST KEEP LYING SAYING THAT THEY HAVE REFUNDED MY MONEY WHEN… Read Full Review

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“Incompetent”

Written on: 13/03/2015 by dbinq (10 reviews written)

Ordered a TV, had not long moved address and had phoned a few weeks before order to inform them, anyway order new TV in sale, they phone to say problem with order, they couldn't find my address on system, anyway get it sorted and told have to reorder, So I do this and am told price has gone up. I tell them that it was not my fault i have had to reorder but they did not listen, so i cancelled my account… Read Full Review

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“Worst service ever!!!”

Written on: 11/03/2015 by VirgoRockstar (1 review written)

It's now almost 9pm I was promised delivery by 5. Ordered 2 items end of Feb to be delivered today as it was the only day I was available very decided to deliver the one item without warning I had a call at 7am to say they were delivering (item was going to unoccupied property I'm moving too) I also had sudden family bereavement previous day so in no fit state to think straight I had a call last week to make arrangement for delivery which I told them I had requested the 11th as I had… Read Full Review

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“useless”

Written on: 26/02/2015 by 354Humphries (1 review written)

Tried to buy Sofia 1.199 pounds pay balance of account and get some wall paper not as easy is I thought. 15 mins on phone asked the man what I owed he didn't know how to add 3 numbers after being told he would put me on hold to get cost he passed me over to someone else to start from the beginning what… Read Full Review

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“Didn't even bother placing order”

Written on: 25/02/2015

Got a voucher through Groupon - £50 to spend at Very.com for £25. Found the Very website quite user-unfriendly - tried doing a search for the specific size and style of jeans I wanted, only to find 2 results and my size was out of stock anyway! At this stage I emailed customer services to complain about the lack of choice and lack of stock. I received a very brief reply suggesting I go back to the website to find an alternative product. Not sure if they meant I should buy jeans in a size… Read Full Review

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“Closed account without making contact”

Written on: 18/02/2015

I opened an account to buy a laptop. The account was opened and the order accepted. Because I asked for delivery to a local corner shop the account and order were closed without this company even attempting to contact me. I lost out on £22 cashback as a result of the company closing the account. Trust them at your peril… Read Full Review

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“Cooker purchase from Very”

Written on: 11/02/2015 by Duggan1957 (1 review written)

Ordered on 4th February and delivered, as requested, on 9th February.Only adverse comment: delivery took place 90 minutes after end of agreed delivery window… Read Full Review

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“never never go to very.co.uk highly racists customer...”

Written on: 10/02/2015 by kumaraj (1 review written)

i am totally shocked and surprised with highly highly racists customer service with worse ways to target vulnerable and ethically selected customers. promotional deals shown does not work as customers service force you to pay double money to get promotional offer with no help or support given from customer service. i am being like continuously harassed by not helping me but rather ignoring and telling different lies to keep making fun of you as under their control. extra money taken never… Read Full Review

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Virgorockstar's Response to kumaraj's Review

Written on: 11/03/2015

Vouch for you there being told lies they are a joke crappy service all around

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“Horrible First Time Experience with Very.co.uk”

Written on: 09/02/2015 by jriyya (1 review written)

I ordered a dining table set from you guys during the January Sales, and it was listed as 'In Stock'. I got the email confirmation and you guys withdrew the money from my account. Last week I got a call from someone to confirm when I would like the item to be delivered and we agreed on a day. The very next day I get a call saying the item is out of stock and they don't know when it will be back in stock. How can that even be possible? They told me they would look into it and let me know… Read Full Review

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“Missold credit and awful customer service ”

Written on: 29/01/2015 by nickcb123 (1 review written)

Here is my complaint, read for yourselves.. I purchased over £200 worth of clothing and cycling accessories before Christmas on the buy now pay later scheme. The order was accepted and i received confirmation. When i logged in to my account 2 weeks later, i found that the conditions had been changed without my knowledge and i was to now to incur a very high interest rate. So after being completely miss-sold the goods under conditions i had not agreed with, i spoke to your incredibly… Read Full Review

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“Avoid at all costs! ”

Written on: 29/01/2015

Beyond dreadful service. If I could have put 0 stars (or minus stars) I would have. 5 weeks down the line and 10 phone calls later (over 4 hours of being on the phone) we still have a damaged wardrobe unit. Useless, rude customer service. We are now claiming through the ombudsman instead! AVOID!… Read Full Review

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