Very Reviews - www.very.co.uk

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Latest Reviews

★☆☆☆☆

“never again”

Written on: 15/09/2017 by Duckworthqu63 (1 review written)

settees for a present. wrong size cushioins of back of settee. sent assesor out. disaster again. phones bassed in cape town. total rubbish. Still not resolved. tried to contact someone in this country not possible. Never use Very Again. Cancelled order. still not resolved. Arrow very poor service and huge delivery charge. … Read Full Review

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★☆☆☆☆

“The worst Customer Service I have ever experienced”

Written on: 10/09/2017 by JazmynCollins3 (1 review written)

Horrendous company Horrendous company, worst Customer Service ever experienced!!! Childs bed fell apart after 7 months. Sent independent inspector who declared it dangerous and confirmed he did not know why it had happened but that part was available and needed replacing. Very then bill us for inspection stating that fault was not a manufacturers fault. Refused to advise why fault had happened and refused to let us see report. Continued to chase for payment for inspection. Then backed down… Read Full Review

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★☆☆☆☆

“Arrow Delivery”

Written on: 06/09/2017 by ArielleWhite (1 review written)

I will never order a large item with very again. They use arrow a company who are totally unreliable and tell stories about deliveries. let me down and did not deliver a fridge freezer on the date given… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 31/08/2017 by McIntyrekt1964 (1 review written)

The worst customer service in the universe. Never recieved item , kept my money and did not refund!  BEWARE… Read Full Review

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★☆☆☆☆

“Very bad customer service”

Written on: 29/08/2017 by DenzelSampson (1 review written)

This is simply the most incompetent organisation in the world. Do not, under any circumstances order anything from them. If you do....pray it arrives ok because their customer service is unbelievably awful.. read reviews before you use them.. I wish I had .. Quite atrocious… Read Full Review

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★☆☆☆☆

“Dishonest disreputable company”

Written on: 19/08/2017

I complained on the 13th February 2017 about saucepans which I bought from Very which were faulty and in consequence damaged my new ceramic hob. I sent photos of the scratch marks to my brand new ceramic hob and asked for the cost of a replacement hob and fitting plus a refund for the saucepans. After numerous phone calls and letters I am no further forward with my claim. Very have prevaricated the whole time and it is obvious they had no intention of dealing with my claim. Their… Read Full Review

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★☆☆☆☆

“Absolute joke of a company ”

Written on: 19/08/2017 by Jaxvedder (1 review written)

Was given £250 credit and needed a new wardrobe so ordered one with delivery cake to £247 took down my old wardrobe which was falling apart anyway as the new wardrobe was coming in 2 days, waited 2 days and nothing. Checked my account and the order had been declined for no reason, phoned up and spoke to someone they said they just needed to do some security checks to make sure the order was real...ok then? She said now everything has been confirmed I can re order. Went to re order and the… Read Full Review

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★☆☆☆☆

“Table and chairs rusted in 6 weeks - no refund”

Written on: 18/08/2017 by KYoung1000 (1 review written)

I purchased an outside table and chairs from Very.co.uk on 23 May 2017. This was delivered in mid-June and we put it together on Saturday 1 July. In the 6 weeks since 1 July, the table and chairs have rusted badly. If you sit on the chairs, you get rust marks on your clothes, making the product unusable. There are big rust patches on our patio. On 10 August, we decided that as much as we love the look of the product, we cannot accept a product that is not fit for purpose and will only degrade… Read Full Review

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★☆☆☆☆

“Really is the worst company”

Written on: 18/08/2017 by KristinaHalsey1 (1 review written)

I have been a customer of Very for a long time and when I have had issues to be resolved they really are useless and rude. Avoid. … Read Full Review

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★☆☆☆☆

“Very `terrible`”

Written on: 13/08/2017 by udAdams211 (1 review written)

Very sent out 3 appliances all of which were damaged I complained for an exchange under 12 month warranty guarantee all seemed well at first....! until I noticed Very had charged my account without my notice or consent for each subsequent exchange causing interest charges & unpaid fee costs without asking or informing me they charged the account twice on exchange repair/replace guarantee for an appliance which was fully paid for. The people at Very were so condescending, telling stories & being… Read Full Review

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★☆☆☆☆

“DO NOT TOUCH WITH A BARGE POLE”

Written on: 10/08/2017 by Jayniemo (1 review written)

I ordered a sofa and chair in June to be delivered to my chalet in July first off it took 3 attempts to get the correct postcode to log on the system. Delivery day came and my old sofa was chopped up, had a phone call sofa was at my home address. 3 more delivery promises later and still no sofa, I spent nearly 2 weeks sitting on the floor. Very customer services were worse than useless and if you didn't agree with them they hung up, they wouldn't explain to the carrier company that another 2… Read Full Review

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★☆☆☆☆

“Awful Customer Service”

Written on: 31/07/2017 by CSSwansea (1 review written)

AWFUL CUSTOMER SERVICE. I placed an order on the 10th July with a promised delivery date on the 24th July as my daughter was moving into her new house on the 21st. On the 20th we received a text saying that the fridge would be delivered on the 21st. So far so good. After waiting in all day the fridge did not appear. I phoned the courier who said that it hadn't been received from Very. I rang on Monday 24th and was promised a delivery on Tuesday 25th. After another non-appearance I raised a… Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 30/07/2017 by SashaDtonks (1 review written)

Poor service. I have been a customer at very for many years. I ordered a leather sofa and chair cost more than £1000 within the month the leather was sagging and the leather creasing. The padding in the sofa seem to have dropped so the leather was slagging down and the padding was sticking out. I called very customer which was an ordeal in itself, calling for over 30-40 mins to be cut off transferred to the upholstery dept and then cut off. I spent most of my lunch breaks for a week to get… Read Full Review

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★☆☆☆☆

“Awful,awful,awful”

Written on: 27/07/2017 by ShylaMcManus (1 review written)

I ordered a washing machine from Very only to be told on the day specified for it to arrive, that they didn't have it in stock. I had to chase them up for new date for it to arrive. No apology. No new date. I even eventually cancelled order and again, I had to chase up refund of my own money. When money was eventually refunded, they hadn't given me the right amount and still owed me over£40.00 I have had to phone them dozens of times and have even been cut off. I have also received a bill… Read Full Review

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★☆☆☆☆

“Terrible customer service & after sales ”

Written on: 21/07/2017 by Aishbry (1 review written)

I bought a washing machine (swan 1200 spin 7kg) from very in early March 17, the washing machine never worked right from the first wash phoned very time and time again, had 2 engineers out to look at washing machine finally found it had a faulty control panel, after numerous phone calls to ver and been given the run around for 4 months from rude customer service and been fobbed of from them and told to phone repair centre then manufacturers then been sent back to very and been told that the… Read Full Review

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★★★★★

“Very happy customer”

Written on: 15/07/2017 by Gingerdog1987 (1 review written)

On the 15th July I rang up customer service and talked to a very helpful assistant. I was very impressed with how polite and helpful they were, nothing was too much trouble. My query was dealt with efficiently and I very pleased with the help I received… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 15/07/2017 by Hilary74 (2 reviews written)

Very customer service is shocking, I will NEVER buy from them again. They sent me wardrobes that i ordered, they arrived so damaged they were fit for the bin, 4 months later they still haven't been collected AND I had to pay for them in FULL. I shop a lot on line and they are definitely the worst I have bought from. I spent literally hours on the phone, it was literally like banging my head against a brick wall… Read Full Review

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★☆☆☆☆

“I've just noticed there has been no set date for the...”

Written on: 15/07/2017 by SullivanGorman343 (1 review written)

I've just noticed there has been no set date for the monthly payment plan I could not understand why I was getting sent a default notices and charged £12 pounds every month them never told me this ive all ways payed more than the min payment before the date was due as i thought these pigs don't tell you this, they just keep taking you money,, so if you are thinking about opening an account think twice there is no payment date they make it up as they go along and charge you I'VE PAID ALL THE… Read Full Review

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★☆☆☆☆

“Steer clear”

Written on: 05/07/2017 by Marlee236 (1 review written)

Have been a Very customer for years. This year have had several bad experiences. DO NOT use this company at all. Have charged me interest when I shouldn't, an item broke, returned it then they having a nightmare getting my money back, they tried to charge me twice. Call centre goes through to Africa and they don't speak very good English and don't want to help you. Please people avoid this company, otherwise you will be ripped off!!… Read Full Review

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★☆☆☆☆

“The absolute worst!”

Written on: 04/07/2017 by 285Bell (1 review written)

Where to begin...the customer service might as well be non existent. The call centre is based in South Africa, staff are very hard to understand and really have no idea how to communicate. They put you on hold for upto 20 minutes only to disconnect the call, this happened on every occasion I called. Trying to return an item is next to impossible, all they will do is palm you off to the manufacturer, who then pass you back to very, who then pass you onto the manufacturer. See a pattern? In… Read Full Review

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