Very Reviews - www.very.co.uk

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Latest Reviews

“Very, Very, Very bad customer service”

Written on: 18/12/2014 by Cristal117 (1 review written)

Bought an expensive cooker from Very, the product is fine, when it eventually arrived, however the Very service is abysmal, no, actually it is non-existing. This was my first, and very much certainly, the last time I ever deal with this company, the delivery date was wrong, the suppliers didn't know anything about the order, the installation date was wrong and so was the date for collecting the old cooker. In short the whole process was a mess. On top of this I was due a small refund, and this… Read Full Review

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“I ordered a Prague 4 Door wardrobe on 03/12/2014, they...”

Written on: 18/12/2014 by ryanjeni (1 review written)

I ordered a Prague 4 Door wardrobe on 03/12/2014, they took my money on 04/12/2014 and arranged delivery on 09/12/2014. Waited in for 5 hours, and the delivery company called to say that Very had short-shipped the goods to them, and had recalled the goods. I called and emailed for 3 days to get absolutely nowhere with the Customer Services people. Finally re-arranged deliver after I had chased them umpteen times for 16/12/2014 for which I took unpaid leave from work. It didn't arrive again, as… Read Full Review

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“appaling customer service”

Written on: 17/12/2014 by leslofergo (1 review written)

ordered a table and chairs from this company. The table was faulty had tried to e-mail to arrange a replacement but they don't answer an e-mail for 48 hours then was told that it was redirected to another dept and that I would get a response within 4 days. as Christmas was approaching and wanted a table to eat my Christmas dinner off I phoned the company who said I would get a replacement by the 11th of December. On the 10th of December I contacted the delivery company who told me they had a… Read Full Review

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“Disgraceful and VERY (pardon the pun) poor customer...”

Written on: 16/12/2014 by PresleyFernandez (1 review written)

I had to call customer services and was transferred to three different staff members, all who spoke with the same monotonous tone. Each were eager to transfer me before fully establishing my enquiry, desperate to 'pass the call on'. The most shocking element was the rude and disinterested tone each staff member adopted. Clearly this manner is being bred within the company as acceptable behaviour. Appalling… Read Full Review

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“AVOID AVOID AVOID”

Written on: 15/12/2014 by ShaunA83 (1 review written)

Do NOT EVER GO NEAR THIS COMPANY. I recently made a purchase for just under £60 and decided to take the option to just pay in full. Happy with the product. However on the 2nd of December I checked my bank account to find that Very.co.uk had taken the amount twice from my account. I don’t often check my bank account so would have never noticed this. I contacted Very by email as there wait time son the phone were horrific. Eventually I get a reply saying that they were sorry and that… Read Full Review

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“very - very very rubbish”

Written on: 14/12/2014

Not ordered from very before and wish I never had. Ordered a wardrobe coating £350, and what a fool I was I paid in full and so the saga begins. When arranging delivery, was told it had already been arranged and couldn't,t be changed. Was then told when the delivery had failed rearrange with the delivery company. What a waste of time and money. Of course I then tried to rearrange delivery to then be told by the delivery company I had to go through very. Who then told me I had cancelled the… Read Full Review

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Ryanjeni's Comment

Written on: 19/12/2014

That sounds exactly like what is happening to me right now! Please feel free to email their CEO to see if this does anything! Let's fill up this guys inbox so he knows what his staff are doing with customers!

Request all phone and email correspondence as well by quoting the Data Protection Act 1198 - they are legally obliged to send it to you!

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“Collect+ Next day delivery”

Written on: 11/12/2014 by Miller1983 (1 review written)

Very are advertising in very BIG LETTERS that if you order by 9pm you can get your goods next day delivery by Collect+. However, this is not the case as all orders are taking at least 48 hours and they only tell you this in very small letters, which are easily missed, just before you pay for the item. So don't get suckered into their Next Day delivery claim as this is not true. They when you try to call to get this sorted out, they will do nothing to help you… Read Full Review

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“Customer Service Awful”

Written on: 11/12/2014

Have phoned customer service twice, click and collect twice and visited the collect store twice and still I cannot get my issue resolved. It takes half a hour to get through to a adviser and then they are unable to resolve my issue. I am now on hold and have been passed to 4 different people that still are unable to preform a simple task of sending me out a replacement. 40 mins now and still not resolved. … Read Full Review

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“Terrible”

Written on: 08/12/2014 by PatrickPower (3 reviews written)

Need a simple problem resolved but can not get any help from facebook, online chat and was on hold for 30 minutes and was then cut of by someone who put me on hold. This happened twice. So I am cancelling my account… Read Full Review

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“Horrendous..”

Written on: 07/12/2014 by P2223 (1 review written)

I rarely write reviews but in this case I will make an exception. I have been using Very on and off for about 18months so I feel I can offer an objective opinion of the company. Last month I was wrongly told by a Very advisor that as I had paid off some buy now pay later items I didn't need to make a monthly payment. I didn't make a payment and it went down as a late payment. This will adversely affect my credit rating. This was the final straw. Very's customer service is appalling - if its… Read Full Review

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“Worst Company I've EVER Used!! Disgusting Service!!!”

Written on: 06/12/2014

Made an order on 28/11/14, promised delivery by 01/12/14. Today is 06/12/14 and still no delivery! I've made 4 calls to Very, sent 2 tweets which have been ignored, and sent an email to which their reply was "there's a delay with the courier, we don't know when you'll get it". Not good enough! When I called Very I mentioned the part of the website that says "if we're late on delivery we'll give you £10" all they had to say was that the delivery date they give is only an estimate and you should… Read Full Review

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“VERY! very poor very slow/long winded&Very Dire CO”

Written on: 04/12/2014 by DDtop (1 review written)

Opened an on-line account normally an easy thing to do! but not with Very! Clicked continue with credit bit as won't finish account till done that Contact Equipeflop @po box! as they can't find your address on system? Well the Postie finds it every day so does every other junk mail clown plus only been built very recently? (1960's)lol. Contacted Customer got someone who said had account since 2002 but they have suspended it to cash only as no orders(well not surprised as never knew anything… Read Full Review

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“Worst customer service ever experienced - Do NOT use Very”

Written on: 01/12/2014 by mr-icy (4 reviews written)

Had an issue with the website in entering our full address to ensure delivery to the correct location so I decided to place an order on the 'phone. Now I can't access any records because the girl recorded my DOB wrongly (all I have is my customer number). Got on the 'phone again and was told they could see my account details and my order and everything I told them tied up with the fact I was the account holder, but as I didn't have a date of birth that tied up with their records they could… Read Full Review

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“dont use this company!!!!”

Written on: 30/11/2014 by sallyee (1 review written)

I ordered an xbox 360. 500gb at a good price. all good so far, received a confirmation email, then a delivery date. (Click and collect). Then on the day I was to collect it, got a text message saying there was going to be a delay, of a 250gb xbox ??? Tracked my order on website only to see they had changed the order from a 500gb to a 250gb which wasn't what I ordered I had not been informed of this by very. I phoned customer service to explain and they said I HAD ordered a 250gb, I told them… Read Full Review

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“Absolutely Appauling”

Written on: 25/11/2014 by andAscot1 (2 reviews written)

From the moment I placed an order for a laptop and was set up a credit account I didn't ask for, through the item arriving in so many different bits and times it was unusable, to the laptop being full of viruses. Then trying to return but the courier not collecting about 5 times in a row, then waiting another two weeks for the money to back in to the credit account I didnt ask for and then when I want the money back i'm told I have to wait another two weeks for a cheque. Worst experience… Read Full Review

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“Horrible customer service and wrong items several times”

Written on: 24/11/2014 by emzy.y (1 review written)

After ordering a cardigan on the very website and told that it would arrive the next day I was very displeased to find that the wrong item had been delivered. I called the customer service line to arrange for a return and to get the right item to be delivered the next day however I had received the incorrect item again. I called the customer service line to fine out that all the lines where down having looked to see if there was any way of contacting them in another way which only lead to… Read Full Review

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“What an absolute fiddle ”

Written on: 17/11/2014 by Lacroix1945 (1 review written)

Ordered an item and it was declined the same day. Called them and they said that they had called my house and someone else had picked up the phone and pretended to be me (despite this not being possible because i live alone), essentially accusing someone who doesn't exist of committing identity fraud and that they had to close the account because of this and that they would send a letter in the post 5 days later. Received the letter 2 weeks later and called them and they couldn't match the… Read Full Review

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“Appalling company”

Written on: 16/11/2014 by Sharpemg431 (1 review written)

Enquired about a product, suddenly it turns up and it's charged to a credit account. We called to tell them about this and they were rude and obnoxious on the phone despite my best efforts to be polite. Repeatedly interrupted and said he had had finished 5 minutes ago and we were wasting his time. Will tell everybody I know about this and I hope you (reader) will be wary of such a fly-by-night dodgy company. the 1 1/2 stars that go with them don't give justice to what an appalling and rude… Read Full Review

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“Appalling customer services”

Written on: 12/11/2014 by Ashlynng415 (1 review written)

I have sent over 20 emails re incorrect charges on my account. For six weeks I have been waiting for a response to my complaint, yet I have only received the same email promising a response within 3 days, several times but never a response. This company do not not care less about customer satisfaction and the term ' customer service excellence team' is a joke. This is the worst customer services I have ever encountered. I would never use this company again and will be telling everyone I know… Read Full Review

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“Dreadful Service - Avoid like the plague”

Written on: 11/11/2014 by Patton363 (1 review written)

Ordered a wardrobe and was given a 6 week delivery date. Happy to wait, but turned up a week early while I wasn't in. Spoke to the service desk three times, but no one rang back with a new date and now I have no idea whwre the wardrobe is, when it will be delivered and I'm afraid to ask for a refund as I've read numerous reviews whwre no refund is received. The service desk cannot help, so I'm now in limbo with no wardrobe and no idea where it is!… Read Full Review

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