Very Reviews - www.very.co.uk

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Latest Reviews

“Nest of tables with dents, scratches and a mess.”

Written on: 28/07/2015 by SonnyWoodruff34 (1 review written)

Bought these Southwold nest of tables from Very.com a few months ago and son started to assemble them.. when he got to the top of the bigger table, he noticed that two large chunks were out the sides. so I contacted them and they offered 10% off the price.. I said no as it was the top of the tables and couldn't be hidden... I then spoke with a supervisor who told me that I should have checked the package before assembling.....I said NO the manufacturer should have done this before packing the… Read Full Review

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“useless”

Written on: 23/07/2015 by EricaMay (1 review written)

very delivered a white flat pack of chest of draws, instead of black. first the driver would collect. I staggered to the collection point with it, they wouldnt collect it. staggered back home with it. next they failed to collect on the next arranged collection, and no manager would speak to me! absolute rubbish… Read Full Review

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“Worst customer service EVER!!!!!”

Written on: 20/07/2015 by CasePereira (1 review written)

Worst customer service ever. Ordered a laz-y-boy sofa and chair on 3rd & 4th June 2015. Was supposed to be delivered by 15th & 16th July 2105, so took 2 days off work to receive them. Items never turned up despite Very confirming on the phone that the items were with the courier for delivery. Apparently the courier Arrow XL claimed my order was incomplete and returned the items to Very, who then cancelled my order. The sofa has now gone up in price (by over £1,000 and is now out of stock & the… Read Full Review

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“So-So”

Written on: 03/07/2015 by jessicaminor444 (4 reviews written)

They are good if you need an item without paying straight away, but their prices are marked up, sometime considerably (such as projectors). I havent seen a sale that was worth spending a lot of money on. And their interest rates a sickening. Website is a good design tho and easy to us!… Read Full Review

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“ Disgusting I ordered a jacket however it was big...”

Written on: 30/06/2015 by Mohammed002 (1 review written)

Disgusting I ordered a jacket however it was big therefore returned it for a smaller size, however i couldn’t exchange it i had to wait 14 days until i get my money back and order it again in small size so i used live chat with very and there uselesssssssssss they don’t help you what so ever. disgusting customer service and never again am i ordering from this nasty place Never again and pleaseeeeeeeee don’t order from her its got a lot of bad reviews. … Read Full Review

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“Terrible customer service”

Written on: 25/06/2015 by Carolyn76 (1 review written)

I have been a Very customer for several years and have never had a bad experience however there seems to have been a significant change in customer service over the last few months. The details are similar to other reviews: waited in for an order on a specified date, didn't arrive, delayed for 1 month with no notification etc. When I phoned to query this, I was told a manager would contact me....still waiting after two weeks. I've called 5 times and still haven't managed to talk to a manager… Read Full Review

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“On May of this year I ordered 3 shades Nike socks & a...”

Written on: 10/06/2015 by gjrwright (1 review written)

On May of this year I ordered 3 shades Nike socks & a denim dress the following day I received strapless bra and a pair of shoes! I have now phoned 4 times to Very and I have to say I'm disgusted as no one wants to help all I want is my account credited.. But that's even to much to ask. I will never order anything again from very. Nobody knows what they're doing when you phone. I will post 2nd chapter and let you all know if I get my account credited… Read Full Review

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“Lie about delivery”

Written on: 22/05/2015 by Loganv193 (1 review written)

I ordered a Beats by Dre Solo 2 headphones on May 3rd. They said it would come by 21 May which was a long time to wait but it was on sale so I agreed. The date comes, no email or headphones. I check and the new delivery estimate is JULY 13! TWO MONTHS and still nothing from Very. Bunch of amateurs!… Read Full Review

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“Terrible service”

Written on: 11/05/2015 by 239Miles (1 review written)

Been waiting over 9 months for a item to be created to my very account sent all proofs they said now not received these either now I am left footing a bill for a item I never had. Always late on updating statements on other returned items always loosing items but very quick add £12 late fee if a day late. Customer services never get a explanation for querys just generic email which proves they never read what you wrote email just very very frustrating think before using them, if you got a lot… Read Full Review

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“terrible service”

Written on: 09/05/2015 by 70Bennett (1 review written)

they have messed up my online service cant renew my pass word so had to telephone for an order,had to wait 31 minutes,then told my promotion code didn't work. Got charged £12 late fee but didn't know when to pay as couldn't get on line,told I would be refunded but that never happened. When I have paid everything will never use again… Read Full Review

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“VERY BAD DELIVERY SERVICE”

Written on: 05/05/2015 by BINNYK (1 review written)

I ordered my 4 items of furniture with Very & stipulated a Friday delivery only. Their communication workflow with manufacturer and courier service is very poor as this Friday delivery did not filter through until they tried to deliver on the original date (different weekday). Since then I have been constantly communicating with the courier service on a weekly basis who complete refuse to give me any date at all. On communicating with VERY they completely refuse to help or assist in getting… Read Full Review

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“Disgusting customer service ”

Written on: 29/04/2015 by Blackpr29 (1 review written)

Terrible service took me an hour and half being passed about a South African call centre that blatantly lie to you about why you can speak to a manager or supervision so chose to pay off my account in full and won't ever use again rather than deal with that… Read Full Review

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“Awful service! ”

Written on: 22/04/2015 by JairBlair (1 review written)

I bought a bed with very and went for interest free if paid within 12months. I set up a direct debit and they took the money but it was returned, there was money in my account so I don't know how or why this happened. They then were calling me a minimum of three times a day, they then sent a debt collections letter which having gone back through the online statements they've charged me £12 for then added interest to my item! I am disgusted that they can even get away with this! I will never… Read Full Review

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“Disgusting, Rude and Cheating Service ”

Written on: 21/04/2015 by corena92 (1 review written)

I ordered items of very and put them on the buy now later scheme only for them to call back saying I never was eligible for the service and when I said why did you not put that down on the website. They told me you like to keep that to ourselves! Having that been done I tried to sort the issue out but I got passed on from person to person who were all very insulting and very rude. No one had an idea of the previous calls I made as I doubt they recorded anything down! I then managed to sort out… Read Full Review

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“DO NOT BUY BRIDESMAID DRESSES FROM VERY.CO.UK”

Written on: 21/04/2015 by Sinclair1962 (1 review written)

You hear horror stories about ordering bridesmaid dresses online to cut down your costs for the big day, as the dresses are usually made in China. However, Very is a reputable site in the UK so seemed more trustworthy. 5 bridesmaid dresses came back a foot too long, bust to big, straps in the wrong place and shoddy sewing in general. The size chart on the website is completely inaccurate and whoever made the dresses seems to have ignored it anyway. It has cost us just as much money to get the… Read Full Review

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“Worst Experience EVER”

Written on: 19/04/2015 by 53Hernandez (1 review written)

I keep trying them !!! as some people do say good things about them... I had problem after problem with them. They falsely advertise their deals, and always had delivery problems. I paid next day delivery and 5-6 days it turns up! Ordered items totalling £450 and sat waiting for my baby car seats to arrive (cant go out as sold other). Sat looking out the window and get a message saying attempted delivery and no one in.......! Ring very and they really don't care, so rude and unhelpful… Read Full Review

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“very customer service completely disgusted and enraged”

Written on: 18/04/2015 by NigelWhitaker119 (1 review written)

Like previous reviews if I could I would give your service a big fat ZERO!! I've made purchases before and never had a problem that is until two weeks ago when I had to deal with your customer service team for the first time! I purchased 9 Nintendo games on the 6th April and they were all meant to arrive by Wednesday 9th April, 5 games arrived but the other 4 didn't I left it until Friday evening and they still hadn't arrived I then contacted customer services by email, someone got back to me… Read Full Review

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“worst experience ever”

Written on: 15/04/2015 by BeatriceNoble130 (1 review written)

Awful experience will never shop again. Opened account in december and request buy now pay late as spent over 200 pounds. Had credit check was accepted 4 months later after receving my statements was advised never elegable and have been charged interest. Poor customer service was hung up on and when said will call you back as I asked for the manager no call back. Sent emails as was being charged by phone yet no response. Its a JOKE!!!! … Read Full Review

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Corena92's Comment

Written on: 21/04/2015

I am having the absolute same experience and I am disgusted and frustrated by this company! Honestly the worst experience I have had and I will never recommend anyone to use their service!

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“Wish I could give a ZERO rating”

Written on: 06/04/2015 by ChristopherShirley (1 review written)

We purchased a fridge freezer through Very last year on a 0% buy now pay in a year scheme. It was just over £200. We were led to believe that on month 11 of the scheme we would receive a reminder that the balance would be due to avoid going onto a repayment scheme instead. We received no reminder at all and in fact remembered ourselves but were just ONE DAY late with the balance payment. As a result Very added an extra £100 to the bill...! Customer service were useless and not… Read Full Review

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“Useless”

Written on: 26/03/2015 by ooConley73 (1 review written)

Woeful. Only told me mid afternoon on delivery day that they could no longer deliver. No explanation or apology. Wouldn't even deliver the next day or at least give me a firm time slot at present… Read Full Review

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