Very Reviews - www.very.co.uk

Click here if this is your business
★☆☆☆☆
1.4 / 5
9% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Very www.very.co.uk - Ask a question now

Media Gallery for Very www.very.co.uk

Very www.very.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“WARNING - DO NOT USE”

Written on: 14/08/2014 by 453MacKay (1 review written)

VERY misleading Website/IT System - completed online application with confirmation of £1500 credit, placed an order with confirmation of next day delivery ... no delivery made and order declined with no explanation VERY deliberately rude, antagonistic, unprofessional, time-wasting staff - called to enquire; first few 'advisors' had no knowledge of the process or understanding of why the order was declined with no explanation, was passed around and ended up in easily the most unprofessional… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“terrible service ”

Written on: 13/08/2014 by ajMartinez237 (1 review written)

after waiting nearly a month after returning a dress I had to ring them which then gave me a big phone bill, they said that they had recived the dress and that it had been credited to the credit account on the website, which I didnt ask for, no email or phone call to say that they had recived it either, therefore i will never ever recommed them to anyone and i certantly will never use them again… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“BEWARE”

Written on: 06/08/2014 by Kobeq290 (1 review written)

BEWARE, This company could effect your credit rating by their own mistakes. After months of trying to sort a non delivery issue and asking for the account to be closed they still constantly chase us for the postage amount of this item that they have credited us for any way. Remittance can see the issue but cannot correct it, only customer rude services can, this morning I failed my name, date of birth, my address, or my home phone number that they rang me on in there account holder check and… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Very unprofessional customer service”

Written on: 04/08/2014 by Gemma6891 (1 review written)

Very customer service is an absolute joke and I've had nothing but problems since opening an account with them. Customer service staff are rude and fob you off with lies all staff say completely different things each time I phone. I have to make endless phone calls which cost quite a bit all because very staff can not sort out simple issues with one phone call. Their courier service is also a joke with items not being delivered at all and courier staff being very rude and aggressive… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Ordered wardrobe with integral lights in sale for...”

Written on: 02/08/2014 by Raineyrobinson (1 review written)

Ordered wardrobe with integral lights in sale for £389. Wardrobe arrived, paperwork said 'with lights' Paid someone to assemble wardrobe. Half way through assembly, realised no lights. Very sent me a cheaper version of wardrobe. Phoned Very immediately, after several phone calls they agreed they would send a replacement part with lights. 2 weeks later, I phoned, where is replacement bit? Someone has cancelled it! Will order again for you. 2 weeks later, where is replacement bit? You… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“RUDE!! RUDE!! RUDE!!”

Written on: 31/07/2014 by Wellssw358 (1 review written)

Very customer service is an absolute joke, they are so incredibly rude and the guy that phoned me about an order was just an ignorant and insulting pig with no manners. After trying to complain to a manager I got nowhere as they will not pass any messages on but just reply how they think they will. There are alternatives out there so if you want to be treated as a valued customer do not use these amateurs… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Excellent”

Written on: 28/07/2014 by skifan1969 (1 review written)

Sad to see all the negative reviews, I can only write about my own experience. Very have excellent products at reasonable prices. They deliver to my local shop for FREE the very next day. I have returned one item, which was easy to do- just returned to the same local shop and got a receipt and then a full refund. I now look immediately to Very for any item I need, instead of Amazon for example. Sometimes I pay straight away for the items, but it is great having the flexibility to add to my… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Horrendous Service!”

Written on: 20/07/2014 by ohHoughton464 (1 review written)

I was very excited when I ordered my item from very.co.uk thinking it would be here next day! ( which btw i didnt mind if would take until monday considering its the weekend tomorrow ). So i got it delivered to the office since i knew i would be here and it was past 4pm so i called very multiple times. first, the lady said the courier will call, second lady said that she cant give me a time but will definitely be here for 5.30 since its an office. third lady gave me Yodel number, turns out it… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“FAULTY ITEM AND A NIGHTMARE TO GET REFUNDED!!”

Written on: 10/07/2014 by Jacksonw327 (1 review written)

If you buy an item that defects later (under warranty) beware as Very will insist you deal with the Manufacturer directly. I have returned the faulty DVD player and have spent in total 3 hours on the phone trying to get to the bottom of why my account has not been credited. Answers from their terrible and useless customer services include; I don't know as it should have been done, technical errors, blah blah and at 10p per minute it's cost me £18.00 in phone calls. I will never shop with Very… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Plagued by nuisance calls”

Written on: 02/07/2014 by Icecream60 (1 review written)

Purchased an item from them and have been plagued by daily nuisance calls from them ever since - despite not giving consent for this and despite telling each caller I did not want to be called. They just keep on and on and on............AArgh! Wish I'd never gone anywhere near them… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Poor Quality Products and Diabolical Service”

Written on: 28/06/2014 by frankmabb007 (1 review written)

I bought two solar lights for the garden recently and although they arrived quickly, one did not work at all. After several emails to very's customer services dept. I was promised a collection of both items had been arranged for Friday 27th June. I stayed in all day and the courier failed to show up. I have since emailed Ross Saunderson in Customer Services (who is supposed to have arranged this collection) and the CE0 of the group Shop Direct.Neither has responded and after reading other… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Wrong item received”

Written on: 21/06/2014 by 230Myers (1 review written)

Ordered a bike for my sons birthday. They a random girls bike instead!… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Stay Well Clear !!!”

Written on: 19/06/2014

This has been the worst online shopping experience I have ever had the misfortune to endure. The order was declined but they never bothered informing me, it was only when I tracked the delivery I found out. The debacle that followed with their customer service department was absolutely infuriating to say the least. I am not going through the whole sorry tale because it winds me up but please AVOID THIS COMPANY AT ALL COSTS. They are a disgrace as a company and all their promises are… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Misleading and not willing to help!”

Written on: 18/06/2014 by mrbax81 (1 review written)

Few months ago we bought a sofa at Very. We have chosen to pay nothing for 6 months and then pay off the sofa in full. After first month I checked the account and found that there was missed payment fee added to my account. After contacting the customer service I was told that the buy now pay in six months option wasn't checked - although this was one of the reasons why we went with very. Anyway - I swallowed my pride and paid the fee and after that I set up a direct debit to pay off the rest… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Misled into paying for next day delivery.”

Written on: 15/06/2014 by CaelMcCullough (1 review written)

Ordered some items on a Friday and was given the option of paying £3.95 for next day Saturday delivery. My confirmation email also showed this. Items failed to arrive until Monday (Yodel!). I asked Very to refund my delivery charge but they have repeatedly refused saying £3.95 is their standard delivery and next day delivery costs £4.95. How many other people have been fleeced like this? Absolutely appalling attitude from customer service; the response to my initial enquiry told me I might… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“very one of best compays ive used”

Written on: 11/06/2014 by ashley192014 (1 review written)

i dont get all the bad reviews ive been with very over 12 months oredered over 2000 of items not had one single problem ive had 10% two orders saying me nearly £200 \ cs have always been extremly helpful with every call ive made ,they deliver to my local shop collect + and there orders come very fast pleasure to use very excellent shopping experince… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“What a JOKE!”

Written on: 09/06/2014 by lisachandler1234 (2 reviews written)

I opened an account with VERY after a friend telling me the clothes on the site where great value. After my first purchase I decided a dress I had ordered was not really for me so I needed to send it back, and so my story begins. I called the customer service line and asked them to arrange my collection, the lady was actually quite helpful and told me to leave it in the porch and it will be gone by the time I get home from work, GREAT! Well I came home from work and my order was still there, I… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“SHOCKING”

Written on: 08/06/2014 by Mr__Biscuits (1 review written)

Placed an order for a bed with mattress, bed arrived but no mattress, called very to explain, was told they would call back but never did, again i rang again same story, after 5 phone calls and a dozen emails they finally replied saying they would send another mattress but it would show as an order on my account but the charge would be removed when it arrived,, it never arrived but showed as delivered on there track and trace, clearly they delivered to the wrong address as per the first one… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“Bad company to do Business with!”

Written on: 07/06/2014 by eliteforce1uk (1 review written)

Ordered a patio set in march. There delivery company "Arrow" rang as and confirmed a date for delivery. I took the day off work and got a voice mail at about 12pm. "due to unforeseen circumstances your item will not be delivered" I rang Very, they put me through to Arrow who said they didnt have enough drivers to deliver the item and that someone would ring me back before 8pm (No one rang me back) Next day i rang very, they said the item had gone missing but not to worry and someone would… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review

“nightmare!!!!!!”

Written on: 04/06/2014 by loriagnew (1 review written)

Ordered bedroom suite with over bed unit. Delivery date was given so arranged day off work....no delivery that day. They couldnt give explanation as to why not. Another delivery date was given and items arrived. Paid for very to arrange building of units and after the guy arriving 5 hours late made the units up but had damaged the shelf on the overbed unit so he took photos and said a replacement shelf would be sent out. Decided to email customer services explaining how dissapointed i am… Read Full Review

Visit very.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview
very.co.uk