Very www.very.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Disgusting charges policy!!”
Written on: 22/05/2013
They're returns and charges policy is ridiculous. After returning unsuitable items immediately, I was hit with a £66.12 bill for not accounting for the £3.95 postal charge. Now, I expect some penalisation for the unaccounted fee, however over 17 times the cost of delivery is totally unacceptable. Especially when what they are asking me to pay is more than what the original items were worth!! Absolutely, shocking! (read more)
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★☆☆☆☆
“Very has stolen my money”
Written on: 17/05/2013
Was looking to buy a new laptop so went with Very's Buy now Pay later scheme, thought this was sensible because i could of brought it straight away but why not make it easier to pay for in the for long term? 1 month later i get a overdue bill,extra £12 charge. Explain the scheme im on get a re-fund and their sorry for their mistake. 1 month later the same happens but after a dozen e-mails i have to pay a overdue charge+interest (49%), im not on this scheme they say,tough luck. I will never... (read more)
Visit very.co.ukVeryrepresentative's Comment
Written on: 20/05/2013
Hi there,
We're sorry to hear this.
If you could please email us at Network@VeryHQ.co.uk and we'll look into this for you.
Many Thanks
Lizzie
Very Network Team x
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Nickiii's Comment
Written on: 20/05/2013
I have had a similar experience, I ordered items before going away but returned them as they were all unsuitable as they did not match the description provided. On my return I was hit with a £66.12 bill for not accounting for the £3.95 postal charge. Now, I expect some penalisation for the unaccounted fee, however 17 times the cost of delivery is totally unacceptable.
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★☆☆☆☆
“Worst Worst And Worst Than Worst ”
Written on: 17/05/2013 by waseem1 (1 review written)
i am another victim of very so called by now pay later component their customer service is full of rubbish never ever buy from them otherwise u will regret i wish never had this item from very whatever you buy from them if you need to return they give you manufacturer number speak to them i just want to ask them if we buy an item from you that's your responsibility to solve the problems not the customer if he or she buy from you and if item is faulty you tell them go and speak to... (read more)
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★☆☆☆☆
“worst customer service ever!!!!!!”
Written on: 13/05/2013
I ordered two beds in February, they arrived within a week which I was pleased about....great. I unpacked one of the beds and put it together and suddenly realised they were just too big to have two in one room, so I arranged a return a few days later. It is now may and they are still charging me for two beds, I have rang, sent emails and letters to very explaining that one bed was returned and that I wanted my account updated as I was being charged for the one I returned. I have been... (read more)
Visit very.co.ukVeryrepresentative's Comment
Written on: 13/05/2013
Hi there,
We're sorry to hear that this hasn't been resolved yet.
If you would like to email us at Network@VeryHQ.co.uk with the proof of return number that the courier give you when the bed was collected and we'll look into this further.
Many Thanks
Lizzie
Very Network Team x
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★★☆☆☆
“Infuriating and incompetent! Rubbish website!”
Written on: 13/05/2013
Shopping with Very is beyond frustrating. I have put off buying from the site previously simply because the website is so incredibly slow. I wish I didn’t like some items so much that I actually attempted to order some goods. You have to select a delivery date and time for each item (where is the tick box to say you want all your items delivered to the same place?) It would not accept my Flat OR work address. I could not enter a mobile number for the delivery address. And then we get on... (read more)
Visit very.co.ukVeryrepresentative's Comment
Written on: 13/05/2013
Hi there,
We are sorry to hear of the issues you have had with your order.
If this is a new account then no alternative address will be accepted at checkout other than the account address for security reasons until we have built up a shopping history with yourself.
Some orders can be re-directed depending on the security of your account; however, if the re-direct has been accepted at our end, it is dependent on whether the depot can re-direct it. Some parcels go to a local courier who only delivers items in his/hers area within a 2 mile radius, so if the alternative address id outside his/hers area then this is not possible.
We don't contact customers regarding their delivery unless there is an issue that the depot have advised us of as we give the facility for customers to track their orders via their online account.
If you would like to email Network@VeryHQ.co.uk with all of the details, we'll do what we can to ensure the items are delivered and we will be sure to pass on all of your feedback.
Many Thanks
Lizzie
Very Network Team x
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Beckym24's Comment
Written on: 14/05/2013
Thank you for your reply to my comment.
I however do not feel that it answer's some of the issues. I would also like to add that right now I am so unbelievably disappointed with Very.
I have spoken to customer services TWICE now and twice I have given a new address and twice these addresses have not been passed on to Yodel. I understand that the first new address I provided was in a completely different area - but Chertsey must receive parcels? I was NOT told on the phone by CS that this was not possible, I was just left to believe that this new address was ok and that my parcel would be delivered there. I then speak to customer services and provide them with another address which is 2 minutes walk from my home address so therefore I know that it is within the allotted area for the courier to deliver to.
Today I notice that my package has not been delivered to a new address because the courier is having trouble finding the address. I ring Very again who are no help whats so ever! They tell me to call Yodel. I call Yodel and they have not been informed about this new address (or the previous new address). What is wrong with Very????? Absolutely shocking service!!!! I have had to email Yodel this new address as I cannot give it to them over the phone, the only way they can get a new address is via email or from Very…..VERY DIDN’T DO THIS! Maybe it will be 4th time lucky now that I have sent them a new address via email. Right now I am just amazed at how awful this transaction has been. I have written reviews on other sites and I will definitely reply to my own reviews with this update. I know Very will do absolutely nothing to amend this massive disappointment so I may as well make others aware.
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★☆☆☆☆
“overheating”
Written on: 10/05/2013 by Terrykemp (1 review written)
Hi I bought a beko tumble dryer from very im not a very customer I payed cash for it I got the dryer and it started to over heat and give of a toxic smell so I ring beko and they sent a engineer out to fit it but because I only had the dryer 3 days the man said send it back to very exchange it so I rang very and they said that they will collect it in 3 to 5 days and when they will send me my money back in 28 days and they I can order a new one and wait 3 to 5 days to get that one so over... (read more)
Visit very.co.ukVeryrepresentative's Response to Terrykemp's Review
Written on: 10/05/2013
Hi Terrykemp,
We're sorry that your dryer has a fault.
We do have to wait for the item to be received into our returns centre and once this has been scanned to your account then a refund will be raised. The 28 days that we advise is only a guideline and we do find that the items are credited quicker than this, however, it is a guideline that we have to advise.
It sounds like you have a cash only account and as you have advised that you paid in cash. We are unable to re-order another dryer without payment as the way these accounts are set up means an order will only be accepted once payment has been made at the time of order.
Once again, we do apologise for the inconvenience caused and we will be sure to pass on your feedback.
Many Thanks
Lizzie
Very Network Team x
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Terrykemp's Response to Terrykemp's Review
Written on: 11/05/2013
Why should I wait for you to get the dryer back to get a exchange when u nhave already got my money. very has the worst customer service all you want to do is past the buck its ok I have spoken to bbc watchdog and they are looking into it.At the end of the day all I want is a exchange but u won't do that till I get my money
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★☆☆☆☆
“Terrible Service!”
Written on: 04/05/2013
The original order was received the next day and in the allotted time slot, however the product was nothing even similar to what I had ordered. The first phone call was made, and I had to re order the item, re pay for delivery and ship what I had received back to Very. The second delivery was not made on the agreed day, and when I called to check where the order was, they said that it had been delivered but no signature was obtained. No parcel was left with the neighbours. A further phone... (read more)
Visit very.co.ukVeryrepresentative's Comment
Written on: 05/05/2013
Hi,
We are very sorry to hear of the problems you have experienced with your orders and deliveries.
If you would like us to look into these issues for you, please email us at Network@VeryHQ.co.uk.
Many thanks,
Fiona
Very Network Team x
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★☆☆☆☆
“NOT to be Trusted! ”
Written on: 02/05/2013 by Ben1467
I would recommended that you stay clear of this company. They make mistakes with orders, duplicate orders. If you unpack an order and tear the security tape they state that the will not accept returns, so you can't look at the product before making a decision. The communication between there staff is awful. I'm in the process of writing emails, which are bouncing back and forward within any real progress. Absolutely useless. (read more)
Visit very.co.ukVeryrepresentative's Response to Ben1467's Review
Written on: 03/05/2013
Hi Ben1467,
We're sorry to hear this.
If you would like to forward your emails to us at Network@VeryHQ.co.uk and we'd be happy to look into it for you.
Many Thanks
Lizzie
Very Network Team x
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★☆☆☆☆
“Worst customer service”
Written on: 29/04/2013
I have had three orders from this company, two a complete shambles. The first was a delayed delivery date, the second a farce. I ordered a printer and was given a delivery date for Collect service which came and went so tracked online n the absence of information. Discovered parcel had been delivered and was sitting in the collect store so went to retrieve it. However without a collection number from an advice email, couldn't do so. After ringing the company to explain and request an email,... (read more)
Visit very.co.ukVeryrepresentative's Comment
Written on: 30/04/2013
Hi,
Please accept our apologies for the service received and issues you have experienced with your order.
To enable us to look into this, please email us at Network@VeryHQ.co.uk.
Many thanks,
Fiona
Very Network Team x
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★☆☆☆☆
“Avoid Customer service is very poor”
Written on: 28/04/2013
Tried to place an order a they sent me a discount code, But that didn't work when i tried to place it and no matter how many times i emailed them i never got a straight forward reply! In the end i had to call ten then to find they hadn't put the discount code on to my order when i went to pay my account! useless customer services! Last time i buy anything from them! AVOID! (read more)
Visit very.co.ukVeryrepresentative's Comment
Written on: 30/04/2013
Hi,
We're sorry to hear this.
If you would like us to look into this, please email us at Network@VeryHQ.co.uk.
Thanks,
Fiona
Very Network Team x
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See next 10 reviews
Showing 1 - 10 of 197 Reviews
★☆☆☆☆
“AVOID!TERRIBLE SERVICE AND LIARS!AVOID!”
Written on: 28/04/2013
Ordered month ago two pairs of shoes and not arrived,very told me that courier despatched items to me and has my signature????????? who signed?NOT ME! THEY ARE LIAR! I HAVE NEVER SIGNED ANY PARCEL I DIDN`T RECEIVED ITEM BUT VERY SEND ME MESSAGE THAT I HAVE TO PAY FOR THIS ITEM CALLED EVERY DAY TO CUSTOMER SERVICE AND FINALLY SEND ME MESSAGE THAT I HAVE TO PAY FOR ITEM WHICH NEVER ARRIVED TO ME IT`S UNACCEPTABLE AND I`M GOING TO LAWYER DON`T BUY FROM VERY! AVOID! RUDE AND TERRIBLE SERVICE (read more)
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★☆☆☆☆
“Stay away!”
Written on: 27/04/2013 by leozemog
Do not bother buying from Very: bad costumer services, awful delivery and dodgy website. (read more)
Visit very.co.ukVeryrepresentative's Response to leozemog's Review
Written on: 27/04/2013
Hi,
We're sorry to hear you feel this way.
If you would like us to look into any issues for you, please email further details to us at Network@VeryHQ.co.uk.
Many thanks,
Fiona
Very Network Team x
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★☆☆☆☆
“Keep sending us mail for someone who no longer lives here”
Written on: 27/04/2013
We keep getting mail for someone who lived at this address 3 years ago. Despite her selling the house to us. We have informed very.co.uk via phone 3 times, & via email and they still keep sending mail. If that is representative of their custom service, then I will not be shopping there in the future. (read more)
Visit very.co.ukVeryrepresentative's Comment
Written on: 27/04/2013
Hi,
We're sorry to hear this.
Could you please email us at Network@VeryHQ.co.uk to enable us to look into this..
Many thanks,
Fiona
Very Network Team x
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★☆☆☆☆
“Worst online experience I've had. ”
Written on: 24/04/2013
I looked at the website and found something cheaper then at other sites so decided to buy it. Registered with the company and made a purchase. Didn't receive any conformation email about my purchase. Tried to log in to very website to track my order but couldn't do so, so clicked on the forgot password link. A message appeared that an email was sent to me - well I received nothing. Went into my browsing history and from there I manged to get into my account. I was very surprised seeing... (read more)
Visit very.co.ukVeryrepresentative's Comment
Written on: 24/04/2013
Hi,
We're sorry to hear you have not yet received your order.
We'd be happy to look into this for you if you could email us at Network@VeryHQ.co.uk.
Many thanks,
Fiona
Very Network Team x
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★★★★★
“Vax carpet cleaner ordered Sat20 April”
Written on: 22/04/2013 by Maxdog
What can I say after reading all negative comments about very I did the sensible thing and placed an order with them on Sat 20 April for a Vax carpet cleaner Reading that Very use the also dreadful Yodel as there carrier I didn't wait in ! but went to work with the thought that if they came late I would be home. Surprise not only did Yodel text me my parcel was out for delivery But also text me that the parcel had been delivered and was with my neighbour . card would reveal which house... (read more)
Visit very.co.ukVeryrepresentative's Response to Maxdog's Review
Written on: 24/04/2013
Hi,
Thank you for your feedback, it is much appreciated.
Many thanks,
Fiona
Very Network Team x
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★☆☆☆☆
“Very...... Frustrating!”
Written on: 21/04/2013 by Shaxyobariis (1 review written)
Like a lot of people that have posted on here about this company, I have to agree they do offer good deals, but at the expense of a half decent customer service. My problems with Very began when I ordered a White Samsung Laptop on 26/01/2013, it took a lot longer than the scheduled delivery date, which was 06/01/2013. The laptop was finally delivered on 12/01/2013, but I found they a Silver version, as the one I order was not in stock, without consulting with me. I didn't bother asking... (read more)
Visit very.co.ukVeryrepresentative's Response to Shaxyobariis's Review
Written on: 24/04/2013
Hi,
We are very sorry to hear of the problems you have experienced in regards to your orders.
If you could email us at Network@VeryHQ.co.uk, we will look into these issues for you.
Many thanks,
Fiona
Very Network Team x
Reply to this comment
Shaxyobariis's reply to Veryrepresentative's Comment
Written on: 24/04/2013
I emailed your support team in regards to the latest matter on several occasions prior to posting this comment, why is it only now that your company is interested in solving the matter?
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★☆☆☆☆
“Very very bad customer service”
Written on: 16/04/2013 by Fedupwithvery
The whole customer service I ve had in the last week has been apsolutly appalling,no one has even come back to me , although they said they would by Friday 12th April, , i would never recommend Very to any one who had to ring customer services,because they don't no what that means,plus the last time I called it was to Cape Town south africa,and they couldnt tell me how much that cost me, I want a refund (read more)
Visit very.co.ukVeryrepresentative's Response to Fedupwithvery's Review
Written on: 17/04/2013
Hi Fedupwithvery,
We're very sorry to hear that your query has not yet been resolved and would like to help.
You can email us at Network@VeryHQ.co.uk & we will be able to look into any issues that you are currently experiencing with your account.
We would like to advise that, although some of our call centres are now based overseas, the cost of a call is still 5p per minute from a BT landline. Charges for calls made via other providers may vary.
Many Thanks
Dave
Very Network Team
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★☆☆☆☆
“Worse ever service”
Written on: 16/04/2013
I have been waiting for my bed for the past two weeks. Very refuses to take responsibility for the items on my account which are not delivered. The delivery service don't make any afford at all to deliver the items and make the excuse that the post code was incorrect. I have had deliveries but items arrive broken through transit. When you request to speak to management the customer service advisor tried to avoid any contact being made between customer and management. Vey doesn't make any... (read more)
Visit very.co.ukVeryrepresentative's Comment
Written on: 16/04/2013
Hi,
We are very sorry to hear that you have not received your bed and for the service received.
If you would like to email us at Network@VeryHQ.co.uk we will be happy to look into this for you and help as best we can.
Many thanks,
Fiona
Very Network Team x
Reply to this comment
★☆☆☆☆
“Interest charges and account mayhem.”
Written on: 15/04/2013 by 18babylon79 (1 review written)
Received a statement with £85.62 charges for unpaid item bought on BNPL.(from Additions) Apparently I had 2 accounts with Very, which came about after Additions and Very fused but only one account number. Was'nt informed by Very of the second account number and of course didn't know about the outstanding payment until I get a paper statement with the outstanding balance including these enormous charges from an account I knew nothing about. Could not log onto an account I knew nothing... (read more)
Visit very.co.ukVeryrepresentative's Response to 18babylon79's Review
Written on: 16/04/2013
Hi 18babylon79,
We're very sorry to hear that you were not informed of the second account that you held with Very. We did send all Additions Direct customers a letter to advise when their account became a Very account and that this would not be merged with any previously held Very.co.uk accounts.
If you would like to email us at Network@VeryHQ.co.uk then we will be able to look into what has been charged on this second account.
Many Thanks
Dave
Very Network Team
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18Babylon79's reply to Veryrepresentative's Comment
Written on: 16/04/2013
Dave@ Very Network Team. These charges were for account R9377986.
I still maintain I had no idea of this second account otherwise I would have paid it as my payment record with Additions and Very will show. As I opted for On-Line statements only and not having access to this "second" account (what password?) I had no idea it existed. I have paid the statement with the interest charges which I am not happy about.
My Very account number is 09342664
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Veryrepresentative's Response to 18babylon79's Review
Written on: 16/04/2013
Hi,
We're sorry to hear this.
If you'd like to email us at Network@VeryHQ.co.uk we'll be happy to look into this for you.
Many thanks,
Fiona
Very Network Team x
Reply to this comment
18Babylon79's reply to Veryrepresentative's Comment
Written on: 17/04/2013
Reply already sent to Very Network Team. No reply received so "Both" accounts being closed.
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★☆☆☆☆
“every thing is true”
Written on: 14/04/2013
As previous comments i have found this catalogue the worst for its attitude and service...and i so wish i had thought of looking at the reviews before purchasing anything. I know it my own fault but i was late with a payment and was charged over £60 interest..and after phoning them to sort something out they didnt want to know and said they will continue adding interest ....i have been such a fool ..but am warning others if they care to heed my advice. (read more)
Visit very.co.ukVeryrepresentative's Comment
Written on: 15/04/2013
Hi,
We're sorry to hear this.
If you'd like to email us at Network@VeryHQ.co.uk we'll be happy to look into this for you.
Many thanks,
Fiona
Very Network Team
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See next 10 reviews
Showing 11 - 20 of 197 Reviews
★☆☆☆☆
“I wish I'd seen this website before placing my order!”
Written on: 09/04/2013
I was delighted to find the Kenwood chef that I had been after at a slightly lower price than elsewhere. I placed my order yesterday and money was taken straight away from my debit card, this wasn't a problem as next day delivery was promised. The delivery van turned up mid day today with a Vax cleaner addressed to me, totally the wrong product, so the item was returned to the driver and I contacted the company. They were very apologetic and said they would reorder the correct item for me,... (read more)
Visit very.co.ukVeryrepresentative's Comment
Written on: 11/04/2013
Hi,
We're very sorry to hear the wrong goods were delivered.
If you'd like us to help, please email us at Network@VeryHQ.co.uk.
Many thanks,
Fiona
Very Network Team x
Reply to this comment
★☆☆☆☆
“Great Deals - abysmal customer service”
Written on: 09/04/2013
The deals on this site are great, maybe too good to be true. I have ordered a 51" TV from them two weeks ago, and despite numerous calls have not been able to firm up a delivery date. They say it will "be by xx/04/13" but never actually confirm it, and short of taking off the whole month to ensure I am in, I am pretty stuffed for receiving it. The customer care team are only interested in getting you off the phone, they have an extraordinary keenness to get you off the line without giving... (read more)
Visit very.co.ukVeryrepresentative's Comment
Written on: 09/04/2013
Hi,
We're sorry to hear you have not yet received your TV and that you are unhappy with the service provided.
Due to the size of the TV, we would expect this to be delivered by our 2-man courier team and they will contact you prior to delivery to confirm a delivery date and time.
If you change your mind and would like to email us at Network@VeryHQ.co.uk we will be happy to look into this for you.
Many thanks,
Fiona
Very Network Team x
Reply to this comment
★☆☆☆☆
“TERRIBLE! AVOID! NO WAY WOULD I RECOMMEND”
Written on: 30/03/2013 by slocke
i bought an item, paid extra for morning delivery (otherwise the delivery time is 7am to 9pm), and the completely wrong item arrived. not just wrong colour or size, completely wrong. then when i returned it I got an email saying they had no record of me buying the item - obviously since I was returning it as it was wrong! As I do not want to be in debt and did not realise it was a credit site I had paid off my balance immediately, meaning that when the refund did eventually go through it was... (read more)
Visit very.co.ukVeryrepresentative's Response to slocke's Review
Written on: 08/04/2013
Hi Slocke,
We're very sorry to hear that you received the wrong item originally and that you have not yet received the replacement order.
We can look into this and help track your order if you would like to drop us an email at Network@VeryHQ.co.uk.
Many Thanks
Dave
Very Network Team
Reply to this comment
★☆☆☆☆
“Totally Incompetent and Inflexible”
Written on: 27/03/2013 by drnaf (1 review written)
I've ordered a camera, and for it and assumed all was fine and I'll get my camera tomorrow. No call, no email, and no camera. I've called them back and they said it was because 'credit refused', and not sure how a credit can be refused when I have alredy paid for it. I've asked for a money back for what I paid but the incompetent staff didnt even realise that I had already paid them so was asking "refund for what?" I wish they could read what is on their screen. Finally when I told them... (read more)
Visit very.co.ukVeryrepresentative's Response to drnaf's Review
Written on: 27/03/2013
Hi,
We're sorry to hear of the problems you have had with your order for the camera.
If you'd like us to look into any issues for you, please email us at Network@VeryHQ.co.uk.
Thanks
Fiona
Very Network Team x
Reply to this comment
★☆☆☆☆
“Terrible”
Written on: 26/03/2013 by Boulton12
Ordered and paid for a play suit paid next day delivery never arrived! Rang complained got told it hadn't been despatched and was thought lost! Was told I would need to pay again to get despatched so I could receive next day. Called back to pay again even thou it would be at least 10 days till I got the original money back only to discover I wouldn't get it for another week. I ordered this for a special occasion in a couple of days... The money has gone out of my account and I have no... (read more)
Visit very.co.ukVeryrepresentative's Response to Boulton12's Review
Written on: 27/03/2013
Hi,
We're sorry to hear of the problems you have experienced with your delivery.
If you email your details to us at Network@VeryHQ.co.uk we'll be happy to look into this for you.
Many thanks,
Fiona
Very Network Team x
Reply to this comment
Primate's reply to Veryrepresentative's Comment
Written on: 16/04/2013
Sorry, but this IS entirely typical of your companies incompetent customer service.
You cancel the wrong orders, fail to deliver on time, voucher codes fail to work, do not deal with account enquiries in a timely fashion, if at all! And many times do not even seem to understand what your customers are even asking you!! (I have worded that so it is easy to understand for you) This all causes unneccasary, and lengthy disjointed communications, an emmense cost, of time, patience, and money to your customers and even greater frustration. It therefore would only come as a complete shock to the most benighted individual that your customer service performance at very.co.uk all but completely diminishes any confidence that customers have in you!
Btw, I recently had some items that i ordered that were NOT in the package VERY sent me. I had to reorder, the price the next day had increased. Now 2 weeks later, i still havent :
a) Had my enquiry dealt with by the 'specialist dept'
b) Had my account credited for the missing items
c) Had an acknowledgement or credit, for the increased price i had to pay
I have been with very for a couple of years now. Their system is pretty good, but the customer service is extremely inefficient and primitive and has NOT improved.
I wish you luck!
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★☆☆☆☆
“Shambolic Service - Do Not Trust This Company”
Written on: 26/03/2013
Ordered a really nice TV online with 10% discount as a new customer, and opted for 12 months. Account was opened with the necessary credit limit and then the order was showing as being processed for 2 days. On the 3rd day it said credit rejected with no explanation. Phoned on a Saturday only to be told that they couldn't help until the Monday. Phoned on the Monday and they then asked for £50 to be paid into my account. Duly paid the £50 and then was told the item was out of stock and did I... (read more)
Visit very.co.ukVeryrepresentative's Comment
Written on: 27/03/2013
Hi,
We're sorry to hear this.
If you would like us to look into this for you, please email us at Network@VeryHQ.co.uk.
Many thanks,
Fiona
Very Network Team x
Reply to this comment
Nala1's Comment
Written on: 27/03/2013
I emailed as requested with my complaints only to get a standard response. Whilst there was an apology, it was quite specific in quoting their Terms & Conditions. Not very customer friendly, did not address what I believe the issues were and quite frankly sense they really don't give a dam due to their large UK market share - As has been commented already on this website, time will tell with this organisation!
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★☆☆☆☆
“Appalling Customer Service”
Written on: 24/03/2013
I ordered a Samsonite suitcase from very and opted for the Collect + service to be delivered to my local shop. A day after receiving an e-mail, I went to the shop to collect it, only to be told that the delivery driver had taken it back to the depot by accident. I was a bit annoyed but everyone makes mistakes. The shop keeper told me he was on to it and they would send it back and would be here the next day. I went back the next day and it still hadn't arrived with the other delivery's.... (read more)
Visit very.co.ukGoigoi's Comment
Written on: 25/03/2013
exactly what happened to me before I went on holiday, ordered a lot of clothes for them to arrive at c+c day before I was going to take with me as had hardly anything nice and new or that fitted properly, the idiot delivery driver had taken it back again so I had nothing.Like you I was fuming.This company is the worst I have ever come across, it seems they employee brain dead (and im no brainy person myself but they make me look brainy).Words can not describe how useless they are, its actually quite unbelievable as to how stupid they really are.
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★★☆☆☆
“Poor knowledge about my delivery”
Written on: 22/03/2013 by frankiepearson
I ordered a dress for a wedding (10 days in advance) and selected for it to be delivered the following day. As it was not delivered that day or by the day after I phoned Very to speak to their tracking team. They informed me that it had been delivered and someone with the name Jones had signed for it (there is no one living here with the name Jones). My housemate had been in the house all day and was aware that a delivery was due but had received nothing. The woman on the phone said that the... (read more)
Visit very.co.ukVeryrepresentative's Response to frankiepearson's Review
Written on: 23/03/2013
Hi,
We're sorry to hear this.
If you would like to email us at Network@Very.co.uk we'll look into this and pass any feedback on regarding the delivery.
Many thanks
Fiona
Very Network Team x
Reply to this comment
★★☆☆☆
“No Communication delivery turned up late WAITED ALL DAY”
Written on: 22/03/2013
Bought a camera and paid, firstly recieved no email of the order. Then phoned next day at 12pm on the 0844 number for 30 mins whihc charges. They said the order has not been processed so they processed it and asked me about credit checketc. I paid on my debit card so I dont understand why they wanted a credit check?? i DONT WANT THE CREDIT ACCOUNT Paid extra for a 12pm MORNING delivery item arrrived at 8pm . Dont use companies that use YODEL TERRIBLE (read more)
Visit very.co.ukVeryrepresentative's Comment
Written on: 22/03/2013
Hi,
We're sorry to hear you have experienced problems and delivery was not made within the nominated slot.
If you would like us to look into this for you, please email us at Network@VeryHQ.co.uk and we will be happy to help.
Many thanks
Fiona
Very Network Team x
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★☆☆☆☆
“Ordered two optima display units only one arrived it...”
Written on: 22/03/2013
Ordered two optima display units only one arrived it arrived with base dented light adapter. broken I contacted very to let them know of these issues they said they would sent out replacement I went ahead and assembled unit and found it to be very Brittle glass very thin I did think this should have been toughened glass after a few days I contacted very to find out about the broken adapter only to be told that the only way I could get a replacement would be to reorder another unit take... (read more)
Visit very.co.ukVeryrepresentative's Comment
Written on: 22/03/2013
Hi,
We're sorry to hear this.
If you would like to email us at Network@VeryHQ.co.uk we'll be happy to look into any issues for you.
Many thanks,
Fiona
Very Network Team x
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See next 10 reviews
Showing 21 - 30 of 197 Reviews
★★★★★
“1st order and all is well”
Written on: 15/03/2013 by Briangie
recently made my 1st order with Very and was a little concerned due to reviews about service and delivery company - however placed order and item arrived within 2 days as advised by Very with Yodel delivering - so - so far so good - hope it stays that way!!! (stay tunned) (read more)
Visit very.co.ukVeryrepresentative's Response to Briangie's Review
Written on: 22/03/2013
Hi,
Thank you for your feedback, it is much appreciated.
Many thanks,
Fiona
Very Network Team x
Reply to this comment
★☆☆☆☆
“useless , thick and RUBBISH at there jobs..FACT!”
Written on: 14/03/2013 by GOIGOI (1 review written)
I am absolutly discusted with this company.Please read Whilst others have had an ok experience, so did i untill now.I ordered 2 items in january 2013 had them sent to petrol station as free of charge.Decided i didn't want them so never collected them.You have to sign if collected.I had 3 emails and the 3rd is a final reminder.Now we are in middle of march and still no credit.I have emailed 15 times and phoned about 5 and they are refusing to credit me as no proof.I have had to get my mum... (read more)
Visit very.co.ukVeryrepresentative's Response to GOIGOI's Review
Written on: 20/03/2013
Hi GoiGoi,
We're very sorry to hear that your order has not yet been credited. Normally a Collect+ store should only hold a parcel for 10 days before it is sent back to us and credited from your account so we are unsure why this would not have happened in this instance.
If you wish to email us at Network@VeryHQ.co.uk then we can help with your query.
Many Thanks
Dave
Very Network Team
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Goigoi's Response to GOIGOI's Review
Written on: 20/03/2013
your not sorry, if you were this would of been sorted ages ago! all i got was im sorry, rubbish! after numerous phone calls and emails you where not and did not want to help.Your collegues have about one brain cell between them, was like talking to a brick wall, no customer service skills what so ever, going round in circles, was told lies just to get off the phone, even 1 lady said we are crediting you now as we speak, i said your not just saying that to get me off the phone, she said no, guess what, that was not true, again another guy said he would add onto my notes that my mum wouls speak on my behalf as being pregnant and following a mis miscarrage i was getting so stressed out she needed to take over, guess what he didn't, just lie after lie after lie, your company is aload of poo, dont make anymore excuses, im not interested in anything you have to say anymore.All these people who have written a good review about you obviously havn't come across a problem with you YET and beleive me they will.I used to give good comments but me like the others have now expeirenced appauling service not once but twice now so i would advise you to sort out your c/service people like proper training and give your specialist team a good kick up the backside..have no more time for your company, its draining me.
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★☆☆☆☆
“Do not order - Unprofessional”
Written on: 09/03/2013 by monikastanic (1 review written)
Please do not order anything from this company, they are unprofessional and unhelpful. It started with me trying to order some matching bedroom furniture, which they wouldn't accept payment for saying that the card address didn't match the billing address (tried with 4 different cards, from 2 banks). After numerous (expensive) calls with both banks who confirmed there was nothing wrong with my card and the payment has been released. I even received a release code from one of the banks.... (read more)
Visit very.co.ukVeryrepresentative's Response to monikastanic's Review
Written on: 11/03/2013
Hi,
We're very sorry to hear about the problems you have had with this order. We are fully committed to customer satisfaction and do our best at all times to meet the needs of our customers and can only apologise that the service you have received is not up to our usual high standard.
If there is anything we can do to help with any further issues you may have please feel free to email us at Network@VeryHQ.co.uk
Many Thanks
Chris
Very Network Team
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Escort2305's Response to monikastanic's Review
Written on: 01/04/2013
hi my name is mr graham powell i ordered a blue loop for a ipod touch 5th gen i believe it was on next day delievery and supposed to to be delievered by 30/03/2013 but did not i have ordered other items due to be arriving on 02/04/2013 & 03/04/2013 respectively can u pls tell me what has happened to first order pls regards
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★☆☆☆☆
“STAY AWAY FROM VERY.CO.UK”
Written on: 07/03/2013 by APPLELIZ (1 review written)
Nightmare. Ordered a computer 6 weeks ago because of next day delivery. NEVER GOT IT. 6 WEEKS LATER, still don't have it. Customer service never can answer any questions, just keep saying they'll contact the warehouse and someone will contact me. NO ONE EVER DOES. Even called the complaints line. Same answer, it's something at the warehouse. Canceled the order. Won't receive the refund until, say it with me now, they get in touch with the WAREHOUSE. I hate them now. (read more)
Visit very.co.ukVeryrepresentative's Response to APPLELIZ's Review
Written on: 08/03/2013
Hi Appleliz,
We're sorry to hear of your delay.
We are unable to guarantee any delivery dates, all dates that we specify are expected as there are some factors that are out of control.
If you would like to email us at Network@VeryHQ.co.uk and we will look into your refund.
Many Thanks
Lizzie
Very Network Team x
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Appleliz's reply to Veryrepresentative's Comment
Written on: 10/03/2013
Hi,
Thanks for being in touch.
As of today, 10/3 - no refund.
I was told by customer service that they can not control the delivery or the refund. That it's all down to the warehouse and there is nothing Very can do.
Can you confirm if this is true or not?
Liz
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Paulcoops's reply to Appleliz's Comment
Written on: 11/03/2013
This is exactly what VERY are trying to palm me off with on my order which they have continually delayed the delivery date.
I stayed in for deliveries that never arrived. I got fed up, I cancelled the order. VERY took the payment so it is they that should refund immediately on a cancellation. Now they are being vague concerning my refund and talking about the ''carrier'' and ''supplier''. They are not specific ...just vague..that is what their ''customer service'' is programed to do.
This company really need to come with a Government health warning. Trading standards was set up to deal with unethical practices such as this...
They have lost any future business from myself and my family,and I will warn others.
This is no way to run a business...time will be their judge.
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Appleliz's reply to Paulcoops's Comment
Written on: 13/03/2013
it's been way past when they told me my refund would be applied. I was told 6 days. just checked my account, no refund and the order is still processing at the warehouse.
NIGHTMARE.
i've also had no response to my reply to the very customer service who posted.
nightmare.
Reply to this comment
Appleliz's Response to APPLELIZ's Review
Written on: 13/03/2013
ok, Lizzie at Network@VeryHQ.co.uk responded.
i emailed her with little hope this would resolve itself.
am pleased to report that she is a miracle worker. i had my refund within 1 hour of emailing her.
if very.co.uk would make sure everyone was like her they would be getting high marks across the board.
thank you lizzie!
Reply to this comment
★☆☆☆☆
“The worse company ever”
Written on: 07/03/2013 by Anomiss (1 review written)
Poor customer service, Misleading Warranty, Invoice Was Not Provided I have purchased a HP laptop paid in full and not have a finance account with very. It took a week for delivery and I had a phone call from them because they could't set my account properly as I paid in full and there was no finance agreement! Finally I have received the product with no paperwork, invoice, etc. I have phoned and asked 3 times so far for a invoice to be sent by email or post. I have not received one yet!... (read more)
Visit very.co.ukVeryrepresentative's Response to Anomiss's Review
Written on: 08/03/2013
Hi Anomiss,
We're really sorry that you have not received any paper work with your order.
If you would like to email us at Network@VeryHQ.co.uk we will be able send out a proof of purchase letter which will have all of the details you need.
Many Thanks
Lizzie
Very Network Team x
Reply to this comment
★★★☆☆
“Average company really.”
Written on: 07/03/2013 by stephiefilby (12 reviews written)
I have been using Very for about a year. Yes their interest rate is high, but this is made clear when you take out an account so you cant really complain about that. I only use it for buy now pay later so never pay interest on anything I buy from them anyway, so there are ways around the high interest rates. Their customer service is pretty appalling. I had to return an item that didn't work, but had to contact the manufacturer and get their approval for very to arrange to collect the item,... (read more)
Visit very.co.uk
★☆☆☆☆
“Would not recommend ”
Written on: 03/03/2013 by Skrsiwy
39.7% apr most expensive shop i ever deal with payin money every month from 7 months and still got the same amount to pay . This is ridiculous !!!! (read more)
Visit very.co.uk
★☆☆☆☆
“VERY annoying - lots of unwanted and superfluous spam!”
Written on: 27/02/2013
I only bought something from them once 4 years ago and had to sign up in order to be able to pay. Everything seemed fine (order arrived on time, was as described, etc.), but then I started receiving emails and texts every month about six months ago even though I'd ticked all the "do not ever contact me under any circumstances" boxes. These emails/texts were completely superfluous and VERY annoying, stating that they would not be sending me an overview of my account, since I had not made any... (read more)
Visit very.co.ukVeryrepresentative's Comment
Written on: 28/02/2013
Hi there,
We're really sorry to hear that you've been receiving emails/texts from us.
Please email us at Network@VeryHQ.co.uk and we'll look into this for you.
Many Thanks
Lizzie
Very Network Team x
Reply to this comment
★☆☆☆☆
“Worst CompanynI have ever dealt rwith”
Written on: 20/02/2013 by Reginald1234 (1 review written)
I ordered an iPad in Dec 2012 and chose the buy now pay later option. The order was placed and there was no mention of a delivery charge being levied. In jan 2013 I paid the balance in full and was told over the phone that I had nothing moreover pay. The feb 2013 statement showed that I still owed them £4.15 - £3.95 delivery and 20 p interest for not having paid the minimum. I called and queried this and all I or was "Sorry we should ave old you this when you order". Well as a company they... (read more)
Visit very.co.ukVeryrepresentative's Response to Reginald1234's Review
Written on: 22/02/2013
Hi Reginald1234,
All orders placed with us incur a delivery charge unless the order qualified for Collect+.
When you received your statement, the £3.95 delivery charge will have been shown on this and a payment will have been requested. Buy Now Pay Later is an offer and all Financial Services products, delivery and installation charges are excluded from this offer and the charges are statemented on the next available statement. This is outlined in our Terms and Conditions.
We do apologise that this wasn't explained to you when you called. We will be sure to pass on this feedback.
Many Thanks
Lizzie
Very Network Team
Reply to this comment
Tomsturgess88's reply to Veryrepresentative's Comment
Written on: 22/02/2013
same situation as me but very decided to put a mark on my credit file for a poxy delivery charge which i knew nothing of. didn't help not receiving my statements from very which is not their problem
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Reginald1234's reply to Veryrepresentative's Comment
Written on: 24/02/2013
What if the order is placed over the phone and no mention is made of the collect+ delivery. Very would be quick enough to apologise which doesn't cost them the price of a call either as its the customer who calls and they make £3.95 of the customer. If as an estimate Ver get even 10,000 phone orders where delivery charges are not mentioned Very makes £40,000 - a tidy little sum considering all mail and parcels will be franked.
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★☆☆☆☆
“DO NOT USE”
Written on: 19/02/2013
Do not go near this Company. I ordered two dresses to be picked up from my local pick up point a few miles away. When I got there, a petrol station, they had problems with their machine so would not hand the parcel over stating could I go back at 8pm when the Manager was there. I walked out, went home and emailed Very who emailed back apologising. Since that time I have received invoices and now this has gone to their collection department. I have sent umpteen email, received umpteen... (read more)
Visit very.co.ukVeryrepresentative's Comment
Written on: 19/02/2013
Hi,
We're very sorry to hear of the problems that you experienced with this order. It sounds like there was an issue with the Collect+ store that received your parcel but they should have been able to release the parcel to you once their system had been brought back online.
If you did not collect the goods then these should have been sent back to us after ten days & credited from our account. If you would like for us to look into this for you then please email us at Network@VeryHQ.co.uk and we would be happy to help.
Many Thanks
Dave
Very Network Team
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See next 10 reviews
Showing 31 - 40 of 197 Reviews
★☆☆☆☆
“Never again!!”
Written on: 17/02/2013 by WAMASSARO
I have never written a review before but I am soo frustrated with very.com.I don't think they know the meaning of customer service!! As for as their website is concerned - terrible. I placed an order and was eligible for a £15 credit back to my credit card if I spent £30 and opened up an account. So I put in thr promo code, further down the page it gave me an additional code to get a further 10% off so I thought I will try it . Both codes and discounts appeared in my basket so I was very... (read more)
Visit very.co.ukVeryrepresentative's Response to WAMASSARO's Review
Written on: 18/02/2013
Hi Wamassaro,
We do advise as part of the terms and conditions for using our promotion codes that only one code can be applied to an order. Our system will recognise which code provides the best offer and will apply that discount to your order.
Hope this helps
Dave
Very Network Team
Reply to this comment
★☆☆☆☆
“Beware of hidden charges”
Written on: 17/02/2013
I have had a very account for over 1 year now and bought a lot of products through them, always paying more than the minimum payment each month on the same date, however someone has now decided that customers should pay every 28 days, therefore this month they decided I had defaulted on a payment and charged me £12.00 for the privelidge, and then on top of that they have charged me £74.30 interest on buy now pay later items. For motnhs when my statement came the items never showed up and... (read more)
Visit very.co.ukVeryrepresentative's Comment
Written on: 18/02/2013
Hi,
Our terms and conditions are displayed on our website. Statements are produced every 28 days with a payment requested 20 days after this date. Failure to make the requested minimum payment will incur an administration fee. We do clearly advise that Buy Now Pay Later items must be paid, in full, before the charge date (which is indicated on each statement) otherwise they will be charged to your account along with the deferred interest.
We do display all items via your online account - should you have any queries with your account then please email us at Network@VeryHQ.co.uk.
Many Thanks
Dave
Very Network Team
Reply to this comment
★☆☆☆☆
“RUBBISH”
Written on: 16/02/2013
DO NOT ORDER anything from them if you want it delivered as having read the other reviews they do not deliver and keep changing the delivery days 3 times in my case and eventually I had to cancel order and get else where. I wish I had read the reviews b4 using VERY. Would not recommend and if you have had a good experence you are the lucky ones as with them its luck if you get good service. (read more)
Visit very.co.ukVeryrepresentative's Comment
Written on: 18/02/2013
Hi,
We're very sorry to hear that you had an issue with your delivery & would like to help.
We can check your parcel tracking and advise why the delivery date changed. This is usually due to an issue with our suppliers. You can email us at Network@VeryHQ.co.uk and we would be able to advise further.
Many Thanks
Dave
Very Network Team
Reply to this comment
★★★☆☆
“mmmm”
Written on: 16/02/2013
i dont think its very its got to be yodel who have the delivery responsibly for such item. what people also need to do is phone yodel (read more)
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★☆☆☆☆
“Awful comany”
Written on: 16/02/2013
I've shoped with various catologues and 'Very' are diabolical: 1. charged for items I never received and then they can't trace back 'more than a month' 2. No repsonse to letters of complaint 3. Items not delivered on the day delivered and on and on.............. I rarely write on-line revies but avoid this company like the plague. Dreadful. (read more)
Visit very.co.uk
★☆☆☆☆
“Worst service ever”
Written on: 15/02/2013
Thanks Very for messing up my 3 year old's Christmas present by not delivering the item and not even bothering to tell me that the delivery couldn't be made 'because the road was closed' which is a complete lie! 45 minutes on the phone just to get a refund as now the item is out of stock! DO NOT USE THIS WEBSITE (read more)
Visit very.co.uk
★★☆☆☆
“Would never use again”
Written on: 13/02/2013 by anon5793
Recently ordered clothing from Very. Changed my account address as I moved house. They sent my order to my old house (over 100 miles away), and then when I tried to return it to them them they repeatedly sent their couriers to my new house. Spoke to various customer service employees and they were all very rude and unsympathetic, and not very helpful. Who thought it would be so hard to pick up an item from where they sent it in error. Unfortunately once this problem has been sorted I will be... (read more)
Visit very.co.ukVeryrepresentative's Response to anon5793's Review
Written on: 15/02/2013
Hi anon5793,
We're sorry to hear to that your order was delivered to the wrong address.
If you could please email us at Network@VeryHQ.co.uk and we'll look into this for you.
Many Thanks
Lizzie
Very Network Team
Reply to this comment
★☆☆☆☆
“Keep away from very”
Written on: 10/02/2013 by NadineMc
Phoned for a new tv with very when setting up tv it would turn off or the sound would go to high volume when phoned for new tv was told I had to phone tv company to get fault ref number then very would change tv asked why I had to this before very would change it they where so unhelpful why they can not just change it and why do I have to phone the tv company I bouoght the tv from them (read more)
Visit very.co.ukVeryrepresentative's Response to NadineMc's Review
Written on: 12/02/2013
Hi NadineMc,
We are very sorry to hear that your TV has developed a fault. We do advise to contact the suppliers/manufacturers directly when a fault develops with an electrical item as they will have the required technical expertise to diagnose the fault and advise a possible remedy. Should they advise that the problem cannot be resolved then they will refer you back to us and we can arrange a suitable remedy from there.
Please email us at Network@VeryHQ.co.uk if you require any assistance.
Many Thanks
Dave
Very Network Team
Reply to this comment
★☆☆☆☆
“DO NOT USE VERY YOUR CREDIT FILE WILL BE RUINED!!!”
Written on: 10/02/2013 by Tomsturgess88 (1 review written)
Orderd a fridge freezer. Asumed delivery charge would go into the 12 month buy now pay later plan or go go out as a direct debit. But no apparently and now i have a late patement on my credit file for a 6.95 delivery charge which i could of easily paid. So with no prior warning or any attempt to get this payment Very have decided to ruin my credit file. I recieved no paper statements even though i had them set up. I could not access online statements due to a recent move and no internet.... (read more)
Visit very.co.ukVeryrepresentative's Response to Tomsturgess88's Review
Written on: 12/02/2013
Hi Tomsturgess88,
We do clearly state on the Buy Now Pay Later (BNPL) section of our website that additional charges such as delivery or installation are excluded from the BNPL promotion.
We are very sorry to hear that you did not receive paper statements. When accounts are set up online you do have to opt-in to receive statements via post otherwise they are displayed online only.
If you would like for us to look into this further then please email us at Network@VeryHQ.co.uk.
Many Thanks
Dave
Very Network Team
Reply to this comment
Tomsturgess88's reply to Veryrepresentative's Comment
Written on: 12/02/2013
I paid the delivery charge within 30 days of the payment date. You cannot put a mark on my credit file till after 30 days but very had already put this against me. I find it very harsh that i have to view my credit file to see i owe very a poxy 6.95!!! I have opted in for paper statements customers service are aware of this but claim they do not have a care in the world if these get to me or not!!! Very could of made a simple phone call to make me aware monnies were owed but would rather punish me for something small that i was completely un aware of in a discusting and unproffessional manner. Also no one at very can answer my question of whether they thought this was a harsh to do this to me over a delivery charge which could easily have been paid and i have not been recieving paper statement and that no effort to inform me was made. If i email you can you promise to be more help than your other heartless staff??? I want to apply for a mortgage this year and this is going to affect my chances. I dont want to waste mine and your time if your just going try and jusify what very have done to me.
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Tomsturgess88's reply to Tomsturgess88's Comment
Written on: 22/02/2013
BIG HELP YOU WERE??
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★☆☆☆☆
“disgusting customer sevice!!!”
Written on: 08/02/2013
To whom it mat concern This is a complaint please take it seriously and pass it on to who should deal with such situations: I ordered a cupboard on the 20 jan 2013 via the phone and also paid an assembly payment of 89 pounds, I was told my delivery would come 30 jan, and I wold be called for a reference number about the assembly service so that I can contact them when it comes. Had I not called back in a few days because I was not contacted for a reference I would have not known that the... (read more)
Visit very.co.ukVeryrepresentative's Comment
Written on: 12/02/2013
Hi,
We are very sorry to hear of the problems that you have experienced with this order and would like to help.
Please could you email us at Network@VeryHQ.co.uk & we would be happy to look into the issues that you have raised.
Many Thanks
Dave
Very Network Team
Reply to this comment
Rohima's Comment
Written on: 12/02/2013
hello
I have already contacteed your customer service team
Thank You for your interest
Rohima
Reply to this comment
See next 10 reviews
Showing 41 - 50 of 197 Reviews
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very.co.uk
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Veryrepresentative's Comment
Written on: 22/05/2013
Hi,
We're very sorry to hear this and would like to help.
If items had been returned to us but not credited from your account before production of your statement then a minimum payment would be requested. If no payment is received then your next statement would incur a £12.00 administration fee. It appears that a number of statements have been produced for the bill to total £66.12.
We would like to look into what has happened and can do so if you drop us an email.
Many Thanks
Dave
Very Network Team