Very Reviews - www.very.co.uk

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Latest Reviews

“can't get back my money”

Written on: 19/09/2014 by 288Stiles (1 review written)

I have been trying to obtain the credit on my account but without success I have the original statement with the credit clearly marked. I just do not wish to purchase anything. I was assured that if I sent an email copy of my passport with certain personal information blocked out this would be sufficient but it was not. It was then agreed I would send a copy of my passport with personal information blocked out and that this would be sufficient but it is not. Now they wish me to send a… Read Full Review

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“Shocking ”

Written on: 16/09/2014 by Tiabuckley (1 review written)

Ordered a wardrobe which said would take up to 8 days for delivery. Waited in for the delivery after taking a day off it was meant to be delivered by 12.45 it finally arrived at 5pm!? When it arrived the driver couldn't find one of the boxes? So left us with half of the delivery, we called very "customer service" who told us they didn't know where it was and would get back to us? After hearing nothing we called and it had been delivered to somebody else they would get it to us straight away!… Read Full Review

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“products are good but customer service and delivery...”

Written on: 14/09/2014 by tinkerbell124 (1 review written)

I have been with very for quite a few years since they took over from additions who I was with before that. When I have bought products I have usally found them to have been good quality and had not problems with the actual items only ever having to return one faulty item. I think that is pretty good. However they use couriers and one of them is ok never had a problem but the other is next to useless worst company I've ever had the mispleasure of dealing with and very at the moment is coming… Read Full Review

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“Money off”

Written on: 14/09/2014 by Mathewr450 (1 review written)

Hello if very send you money off codes be careful as they do not honour them. Then you find out after your 28days is gone. In fact they are a nightmare company avoid at all cost. They don't care about the customers. … Read Full Review

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“DO NOT SHOP WITH VERY”

Written on: 08/09/2014 by SloaneHolt (1 review written)

My first order was not delivered on the date i paid "next day delivery" for. Then i purchased a set of 3 bedroom furniture. 2 items were supposed to be delivered on 28 August, while the 3rd item is waiting for new stock. I took a day off work to be able to take delivery and assemble the furnitute. Half hour before the time of delivery became late (paid extra for the nominated time of delivery)i get a call from Very saying one of the items can't be delivered that day after all and they… Read Full Review

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“AVOID AT ALL COST”

Written on: 07/09/2014 by Mikaela369 (1 review written)

Customer service is appalling. I have been waiting for a refund for a faulty item for over 2 weeks and despite numerous calls and e-mails I am still awaiting a response. This is my first and LAST transaction I just wish I had read the reviews before dealing with this Company… Read Full Review

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“Awful. I would give 0 stars if I could”

Written on: 05/09/2014 by CameronFernandez (1 review written)

I recently ordered a Mamas and Papas charlie caterpillar rocker as a gift for a colleague's new baby. It was delivered while I was at work and left on my uncovered, unsheltered back door step, in the pouring rain. As a result the cardboard outer packaging had disintegrated, the box was wet and the product inside was damp. When I contacted Very to complain, they offered me, as a 'goodwill gesture', the derisory sum of £1.92. This did not even cover the £3.95 cost of the delivery which was… Read Full Review

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“Late payment charges”

Written on: 21/08/2014 by Isleman (1 review written)

I also have had late payment chargers added to my account. I have contacted customer service, who don't want to know, they are rude and extremely unhelpful. I have closed my account now and would never use them again. They are not customer friendly and are just interested in extracting as much money as they can out of you. I will use Freeman's… Read Full Review

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“Terrible Company”

Written on: 21/08/2014 by Leon362 (1 review written)

Hi If you decide to use this company be aware that the payment date changes every month. It is a rolling 28 days from the last payment. I was not aware of this and had two late fees for £12. Customer services could only say that I should have read the small print when opening up my acount.The two people on the phone also had bad attitudes. The website does not mention the late fees and changing payment dates. I can only think that is solely to make additional money from the customers who are… Read Full Review

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“Do Not Use”

Written on: 21/08/2014 by ImmanuelMcCann (1 review written)

Do not use Very. They catch you out with late payment charges. They're customer service call center is the worst ever… Read Full Review

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Megabug7's Comment

Written on: 07/09/2014

You should elaborate on the late payment charges - this tells me nothing

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“WARNING - DO NOT USE”

Written on: 14/08/2014 by 453MacKay (1 review written)

VERY misleading Website/IT System - completed online application with confirmation of £1500 credit, placed an order with confirmation of next day delivery ... no delivery made and order declined with no explanation VERY deliberately rude, antagonistic, unprofessional, time-wasting staff - called to enquire; first few 'advisors' had no knowledge of the process or understanding of why the order was declined with no explanation, was passed around and ended up in easily the most unprofessional… Read Full Review

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“terrible service ”

Written on: 13/08/2014 by ajMartinez237 (1 review written)

after waiting nearly a month after returning a dress I had to ring them which then gave me a big phone bill, they said that they had recived the dress and that it had been credited to the credit account on the website, which I didnt ask for, no email or phone call to say that they had recived it either, therefore i will never ever recommed them to anyone and i certantly will never use them again… Read Full Review

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“BEWARE”

Written on: 06/08/2014 by Kobeq290 (1 review written)

BEWARE, This company could effect your credit rating by their own mistakes. After months of trying to sort a non delivery issue and asking for the account to be closed they still constantly chase us for the postage amount of this item that they have credited us for any way. Remittance can see the issue but cannot correct it, only customer rude services can, this morning I failed my name, date of birth, my address, or my home phone number that they rang me on in there account holder check and… Read Full Review

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“Very unprofessional customer service”

Written on: 04/08/2014 by Gemma6891 (1 review written)

Very customer service is an absolute joke and I've had nothing but problems since opening an account with them. Customer service staff are rude and fob you off with lies all staff say completely different things each time I phone. I have to make endless phone calls which cost quite a bit all because very staff can not sort out simple issues with one phone call. Their courier service is also a joke with items not being delivered at all and courier staff being very rude and aggressive… Read Full Review

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“Ordered wardrobe with integral lights in sale for...”

Written on: 02/08/2014 by Raineyrobinson (1 review written)

Ordered wardrobe with integral lights in sale for £389. Wardrobe arrived, paperwork said 'with lights' Paid someone to assemble wardrobe. Half way through assembly, realised no lights. Very sent me a cheaper version of wardrobe. Phoned Very immediately, after several phone calls they agreed they would send a replacement part with lights. 2 weeks later, I phoned, where is replacement bit? Someone has cancelled it! Will order again for you. 2 weeks later, where is replacement bit? You… Read Full Review

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“RUDE!! RUDE!! RUDE!!”

Written on: 31/07/2014 by Wellssw358 (1 review written)

Very customer service is an absolute joke, they are so incredibly rude and the guy that phoned me about an order was just an ignorant and insulting pig with no manners. After trying to complain to a manager I got nowhere as they will not pass any messages on but just reply how they think they will. There are alternatives out there so if you want to be treated as a valued customer do not use these amateurs… Read Full Review

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“Excellent”

Written on: 28/07/2014 by skifan1969 (1 review written)

Sad to see all the negative reviews, I can only write about my own experience. Very have excellent products at reasonable prices. They deliver to my local shop for FREE the very next day. I have returned one item, which was easy to do- just returned to the same local shop and got a receipt and then a full refund. I now look immediately to Very for any item I need, instead of Amazon for example. Sometimes I pay straight away for the items, but it is great having the flexibility to add to my… Read Full Review

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“Horrendous Service!”

Written on: 20/07/2014 by ohHoughton464 (1 review written)

I was very excited when I ordered my item from very.co.uk thinking it would be here next day! ( which btw i didnt mind if would take until monday considering its the weekend tomorrow ). So i got it delivered to the office since i knew i would be here and it was past 4pm so i called very multiple times. first, the lady said the courier will call, second lady said that she cant give me a time but will definitely be here for 5.30 since its an office. third lady gave me Yodel number, turns out it… Read Full Review

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Megabug7's Comment

Written on: 07/09/2014

Did you receive the order now?

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“FAULTY ITEM AND A NIGHTMARE TO GET REFUNDED!!”

Written on: 10/07/2014 by Jacksonw327 (1 review written)

If you buy an item that defects later (under warranty) beware as Very will insist you deal with the Manufacturer directly. I have returned the faulty DVD player and have spent in total 3 hours on the phone trying to get to the bottom of why my account has not been credited. Answers from their terrible and useless customer services include; I don't know as it should have been done, technical errors, blah blah and at 10p per minute it's cost me £18.00 in phone calls. I will never shop with Very… Read Full Review

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“Plagued by nuisance calls”

Written on: 02/07/2014 by Icecream60 (1 review written)

Purchased an item from them and have been plagued by daily nuisance calls from them ever since - despite not giving consent for this and despite telling each caller I did not want to be called. They just keep on and on and on............AArgh! Wish I'd never gone anywhere near them… Read Full Review

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