Written on: 31/07/2012
After using Help-me-park for many years I felt obliged to publish a good review about them as I have seen that some other companies do not supply the same high level of customer care that these guys do. They really are very reliable and amongst the most polite and friendly bunch of guys you are likely to meet. So if you are looking for what most likely is the best valet meet and greet supplier at Gatwick then I would suggest Help-me-park. My son in law who opted for what appeared to be a... (read more)
Written on: 14/07/2012 by LT2012
I booked my parking via essential travel, once booked I had confirmation that my booking was with Help Me Park. On collection of my car I looked all around the outside and everything looked ok.. When leaving the airport I noticed my car radio display had two deep scratches which were not there when I left my car . I reported the issue to help me park and I received a response from Barry the MD to say Help Me Park will not accept responsibility for the damage! (read more)
Written on: 18/06/2012 by GY12
I left my car for 2 weeks. On the return of my car the passanger door had been damaged. A car door had been opened onto it causing paintwork damage. Help-me-park admitted responsibility & agreed to pay for the repair. However 2 months later they are still haggling to get away with a cheap bodge repair rather than paying for a proper repair. I have given up & handed over the claim to my insurers. I will not use them again. (read more)
Written on: 14/06/2012 by Lizzie1
Utterly, utterly awful - ended up having to be fastracked through the airport in order to make our outbound flight thanks to their very poor service (50 mins from call to pick up) and waited over an hour (call to delivery) for our car on return, but worse than that were the constant lies both ways. On return, we called (yet again) to see where our car was to be told it had just left (again!), we then saw a man pull up in another car (delivered to equally fed up customers), run across and... (read more)
Written on: 31/05/2012
I have used other meet and greet services many times before, but this company was definitely below par. For dropping off the car, they said in their email: 'We will send you a text message half an hour before your scheduled arrival time.' This didn't happen. We had to phone them, and were told the car would be collected at the agreed time. It wasn't. We had to wait 45 minutes, and received no contact from them during that time. We had to phone them three times to find out what was going on.... (read more)
Written on: 15/05/2012
My previous experience with airport parking has been quite hit and miss, but I'm more than happy to recommend this service to everyone. The drop off site was very easy to find, and despite being 1/2 hour early I was met within 5 mins, so no hanging around. Even better on the return journey (midnight), there was no waiting time at all, just off the flight and into the car. Perfect!! All staff I delt with were very polite and courteous. Many thanks for such a good service. 10/10 (read more)
Written on: 21/10/2011 by dominicscott
I booked Gatwick airport meet and greet via Essential Travel and found that it was being operated by 'Help-me-park'. Instructions said we would get a text 30 minutes from arrival. None arrived so we phoned to say arriving in 15 minutes. They said OK but we had to wait for nearly 20 minutes on a double yellow line. When the man arrived he admitted their system was at fault - and gave me a complaints card. I complained and asked for their 'No Waiting, money back guarantee'. They said... (read more)
Written on: 07/01/2011 by PeachyMolly (1 review written)
I have used this company and was very surprised to see any bad press. As I use them regularly I asked if they knew about the bad comments. interestingly they said yes they did and it appeared that rival companies were using the review centre to run down the competition.
For my part I have always had great service from the guys at Help-me-park, and i will continue to use then for my valet parking at Gatwick. (read more)
Written on: 28/10/2010 by Derick Roberts (1 review written)
We booked Help-Me-Park at Gatwick Airport,they did everything as they said they would and were waiting for us at departures and arrivals at the agreed time.Despite a minor problem with my car which they have sorted out to my satisfaction I would both recommend and use them again.
Derick Roberts, Liverpool. (read more)
Written on: 26/10/2010 by madbaz (2 reviews written)
I would recommend Help-me-park to all season travellers who are fed up with being messed about.
I have been messed about by other Gatwick valet meet and greet parking companies who were to be fair a little cheaper, so I decided to pay the little extra for the company that did appear to have the best web site and best reviews but were slightly more money.
I was totally relieved as the service was fantastic, they texted me , called me and liaised as I arrived at the airport. The driver was... (read more)
Written on: 14/10/2009 by thekentman (1 review written)
We chose Help-me-park.com because of its professional website, its cast-iron guarantees and mainly because it was the only site that actually stated clearly that they would meet us directly outside the terminal! Their email booking confirmation came within minutes of the online booking and their instructions were clear. On the day of our departure, h-m-p texted half an hour before our arrival as promised. However, we made good time and found ourselves arriving 10 minutes early, so we called... (read more)
As rated by real users
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