Ihampers.co.uk Xmas Hampers

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Ihampers.co.uk Xmas Hampers
★☆☆☆☆
1.4
10.0% of users recommend this
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Latest Reviews

“Disappointed with damaged goods and box. Can’t contact ”

★☆☆☆☆

written by TVRosie on 04/01/2021

Been sent ihampers from this conpany before. Usually ok not good value but ...sent as a present. Wouldn’t recommend this year. Very disappointing box damaged and crushed and everything inside except Christmas pudding. Can’t contact by phone and no email response. Very frustrating and don’t want to complain or disappoint the givers Wouldn’t recommend this time and impossible to complain or seek replacement or response! No like. Very disappointing and upsetting

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Rikn's Response to TVRosie's Review

Written on: 09/12/2021

Yes lousy communication, lousy service, agreed.

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“Rubbish”

★☆☆☆☆

written by twixset on 13/12/2017

I ordered a hamper for our daughter and her husband and when it arrived today and I checked I had never seen such a load of rubbish for the price.6 items and a bottle of wine and the basket packed with rubbish paper and bits to bulk it up. I could have gone to Morrisons after closing time and got more from the skips at the back of the store. A load of rubbish and I wish I had never heard or seen anything to do with I Hampers. Do not waste your money. Just how much it actually cost to put this rubbish together.

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“Extremely disappointed!”

★★☆☆☆

written by Giselle447 on 25/03/2017

Christmas hamper expected 23 December, received 28th December order placed 25th November! Son overseas so hamper was Christmas and get well present as husband and I had cancer operations prior to Christmas. Videocall arranged to share the moment of opening his gift! It was so upsetting! I complained, was offered a £7 refund for extra postage!I declined was offered £20 voucher!!! Checked web and there wasn't anything worth having as postage is required! Fortnum and Mason broke their contract with the customer!! It is not quite the same eating Christmas luxuries after the event!!! I have contacted them several times each time a different adviser. It's end March and still not resolved!!!

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“Disappointing dishonest desperate ”

★☆☆☆☆

written by Seabull on 27/12/2015

I used this firm before and learned later my hamper was delivered late. I wish I had checked reviews before ordering again this year but once I learned tried to cancel immediately. They said they couldn't cancel 48 hours before delivery but they still haven't delivered 8 days since taking order with bold promise of delivery before Christmas. They were still sending emails with promised of delivery before Christmas on the 22nd with no intention of delivery. They said they couldn't guarantee delivery due to courier overbooked. THIS IS A DISHONEST COMPANY. They have a slick website and no system to support it. Very disappointed with communication to track order and they apparently don't have anyone servicing weekends.

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“Watch out for hidden fees”

★★☆☆☆

written by bmo38824 on 20/12/2015

I have used ihampers and iflorists many times in the past and they have been fine. This Christmas I chose a hamper to send to my parents in England (I'm in Australia) I did notice I could no longer pay in Australian dollars which I had always done before. I chose a small hamper with a 20% discount and the price was 20.72, I entered my delivery and payment details with the price still showing 20.72. When I checked the confirmation email the price was 31.08 with the note (incl fees). So 50% fees with no mention of what it was for. I emailed them and their reply said if I ordered that particular hamper I would pay 25 pounds which didn't match either amount and was just a generic reply as if I had asked a different question. Too late for me but please watch out for the fees, if it is 50% on my order its not too bad but on their more expensive hampers it could be a problem. Regards Bev Morris

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“Mouldy fruit”

★☆☆☆☆

written by Boston121 on 04/08/2015

They are awful please don't use they obviously use dodgy suppliers

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“Do they exist?”

★☆☆☆☆

written by LawsonMcElroy on 11/03/2015

Order never delivered, emails not replied to and if you try to phone you get a different company. So basically would suggest not to use this company.

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“Poor experience would not use ihapmers again”

★☆☆☆☆

written by Blevinswa489 on 06/02/2015

I was guaranteed deliveries for Christmas, this did not happen as only half of my order turned up The customer service has been beyond poor and I am still waiting for a refund I would not recommend ihampers to anyone and would advise to steer clear

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Was this review helpful? 0 1

“Terrible customer service”

★☆☆☆☆

written by Nix2390 on 26/01/2015

I chose a specific date for the hamper to be delivered, which was several days before the recipients were due to travel down south for Christmas. The item was not delivered on this date and I received no notification of the delay. The recipients left a couple of days later and there was still no sign of the parcel. When I tried to call iHampers I just got voicemail so I left a message asking someone to call me back but no-one did. They also ignored all my emails. The gift was eventually delivered and, as the recipients had already left, iHampers deposited it in the back garden!

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“Be aware!!!”

★☆☆☆☆

written by Mons555 on 23/01/2015

I ordered Christmas Deluxe Hamper which supposed to be delivered on 24th December 2014. As I didn't receive any email with the conformation and the money was taken from my account I tried to call them but unsuccessfully. I didn't receive the hamper on time (that supposed to be a Christmas gift for my family), no one was answering a calls, I sent number of emails asking for a money back I also didn't need the hamper anymore so I indicated in the email to not bothered with the delivery anymore as all I wanted was money back. I also called my bank to report the issue. Hamper was deliver on New Years Eve (WOW!) I refused the delivery (didn't need it anymore) also the box looked in a really bad stage, all smashed from outside I could only imagine what was inside! I sent them email again informing that I refused the delivery and want my money back. Finally on 09th January I received the email with apology for late respond stating "due to the festive season we have had minimal staff". What a joke! A week after the email I got my money back! Seriously a bunch of jokers!

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“dreadful service ”

★☆☆☆☆

written by nsSelf410 on 18/01/2015

This company is a joke. They completely mucked up my order and the customer service is dreadful. completely ignoring my complaint and not refunding me despite 6 emails and 5 phone calls

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“Christmas hamper STILL not delivered and no response!”

★☆☆☆☆

written by Hannak267 on 06/01/2015

I ordered a Christmas hamper for my mother in law to be delivered on December 24. Today it's January 6 and it still hasn't been delivered. iHampers.co.uk have taken the £35, and now nobody is answering emails or phone calls. I was actually just hung up on when I tried to call. I'm so incredibly upset as we live abroad and thought a nice hamper would be a lovely present for my mother in law... Shocking!!!

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“Very Disappointed”

★☆☆☆☆

written by on 03/01/2015

I ordered a hamper for an elderly relative on 1 December to be delivered on 17 December. I chose a date well in advance so that I could inform her to expect a delivery on that date, knowing she would be reluctant to answer the door to a stranger, if she was not expecting anyone to call. It was not delivered and I was not informed but for the fact that I rang my relative to enquire if a gift had been received from me. I emailed and telephoned customer services, leaving a voicemail asking someone to ring me. As no one responded to either, I rang again the next day. I was told they did not know why it had not been delivered and that it could be because it was damaged. I asked had that been the case surely the driver would have notified them. They said they did not know. I asked for a refund explaining that I had lost all faith in the company. I would have liked an apology and maybe a goodwill gesture of some sort.

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“ihampers. Customer service. Rubbish”

★☆☆☆☆

written by on 02/01/2015

On 21 Dec 14,ihampers confirmed an order for delivery on 23 Dec. 29/30/31 Dec rang their office.Auto phones just rang.Voicemail messages left with request to ring my home number or mobile.Nothing E-mail to customer services as also.Cannot believe this company is serious in its promise or ability to deliver,having taken the money Will we see the order? Who knows! Steer clear of ihampers as I dont think they exist

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“Total rip off”

★☆☆☆☆

written by kate.taylor.904108 on 31/12/2014

What a waste of money. This "hamper" is a disgrace. 10 teabags. Two cafe sized jam portions same size brandy butter. The smallest Christmas pudding I've ever seen. Tiny cake and about 6 shortbread fingers. Disappointing for the recipient and embarrassing for the giver. Could have bought so much more in store for £40. My advice. Stay week clear of this company.

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Norfolknman's Response to kate.taylor.904108's Review

Written on: 31/12/2014

Did you not look at the contents included before purchase?

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“Terrible!”

★☆☆☆☆

written by acMendoza1984 on 23/12/2014

We ordered £800 worth of hampers on Thursday 18 December for our clients and were assured that they would be delivered the next day as we had opted for the premium next day delivery service. I was also told that I would receive a receipt by email within 10 minutes by the manager I spoke to. This was on Thursday morning but by late afternoon I had still received no receipt or order number and despite emailing them and calling them they would not respond. On Saturday we realised our deliveries had not been made so I called them again and was told that our order had not been uploaded but they would do it straightaway and they took me payment details again and promised delivery on Monday. Once again over the weekend I did not receive any confirmation email of any kind so we realised the order still hadn't been uploaded and so we cancelled the order. The manager who was dealing with the order had refused to answer my calls or provide any kind of an explanation. We will now order New Year gifts from another company for our clients and I would strongly recommend NOT using iHampers! They are a complete shambles!

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“Let down 3 days before Christmas”

★☆☆☆☆

written by 1947Corcoran on 22/12/2014

I wish I had read the reviews before using this website. I placed my order for Christmas in good time and received confirmation for delivery prior to Christmas. On the 19th I get an e-mail out of the blue saying we aren't delivering and will issue a credit. No credit as yet and left me with no means of placing the order elsewhere in time for Christmas. I rang their so-called help line to no avail - basically they couldn't see what the problem was as they had given me my money back! I would advise anyone else not to suffer as I and clearly many others have.

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“Hamper did not arrive”

★☆☆☆☆

written by Blevins236 on 17/12/2014

Really disappointed. Ordered for Christmas. Email saying hamper had been delivered, it had not. Only offered refund after I complained, stil not credited. Too late to have anything else delivered. No Christmas presents for my daughter's first Christmas away from home

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“Never, ever use this company ”

★☆☆☆☆

written by Cohen252 on 16/12/2014

Ordered a hamper last year. It arrived but the hamper was smashed to bits. EMailed and phoned all year but NEVER received a reply (other than a computer generated piece of gobbledygook ). Customer service is non existent. This company should be shut down as it is fraudulent. Do not order from them under any circumstance..

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Was this review helpful? 0 1

“Hassle free transaction ”

★★★★★

written by Dani16 on 08/12/2014

Ordered 2 diabetic hampers from ihampers for Christmas presents and paid via paypal. Found a voucher for money off online with that and free delivery worked out £12 cheaper then elsewhere. I placed my order before reading review and then had a bit of a panic! Unfortunately they did not email me the tracking information however this was resolved in minuets using live chat on there site. Hampers arrived 11.25 this morning via fed ex. Great hampers great service,

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