Pines & Needles Christmas Tree Reviews

Click here if this is your business
Pines and Needles Christmas Tree
★★★☆☆
3.3
56.0% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Pines and Needles Christmas Tree - Ask a question now

Media Gallery for Pines and Needles Christmas Tree

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

“Ruined our Christmas ”

★☆☆☆☆

written by on 03/01/2017

This has been my first experience with Pines & Needles. I came across their website through a Google search and was comforted by the fact that you have a shop in my local park i.e. Richmond Park. Through exploring their sight, my expectations of their products and services were set. As such, I chose to purchase a tree with the standard delivery service. Information on their website ensured that my tree would be kept in water and trimmed so that I would not have to do so. The standard delivery service also entailed delivery by a man in a kilt, text notification and tracking service, as well as assurance that I would be able to inspect the tree upon delivery. I am utterly shocked and highly disappointed by their false advertising. I did not receive a text nor was I able to track my delivery as advertised as part of the service I paid for. After waiting from 8am, the delivery man arrived at around 4.30pm. The delivery man was not dressed in a kilt, nor did he give me an opportunity to inspect the tree as advertised as part of the service I paid for. He was in and out like flash of lightening! Upon inspection of the tree it was apparent that the tree had not recently been trimmed as the base of the bark was bone dry and little shoots had grown which I had to trim myself of course the information on their website assured me that this would have been done. As I unfortunately do not possess a saw, I was unable to trim the base myself and as such, the tree has not been taking water. In addition, the top section of the tree is particularly dry and brown. In summary, I am very disappointed with their service and my entire experience with Pines & Needles. They should not advertise products and services which you do not intend to meet or uphold. They only responded to my complaint on 2nd January 2017 without any explanation! We will not purchase from them again nor will we recommend them.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Never ever use this company!!!”

★☆☆☆☆

written by on 21/12/2016

After using this company last year we placed another order with them about 4 weeks ago for delivery on 17th. On 17th they did indeed turn up but with a completely different tree to what we had ordered and no apology!!! Just that they did not have what we had ordered so thought they could fob us off with something we had not ordered. My partner spent the best part of the day trying to get the issue resolved but at 4pm that day Pines and Needles said they could not make any delivery to us until Christmas Eve and effectively blamed us for not taking the tree they offered in the first place. I have never ever experienced such bad customer service and certainly will never ever use this company again.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Bought 2nd week December. Dead by Chrostmas day”

★☆☆☆☆

written by 1979Cochrane on 27/12/2014

Not a cheap tree. Purchased from Highgate branch on 13th December and embarrassingly dry & dead by Christmas. £50 badly spent.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Beautiful Tree, Great Service”

★★★★★

written by on 07/12/2014

Another great tree from Pines and Needles this year. Was really happy with the driver who was so patient as I tried to decide where my tree would look best. I am very pleased with the end result, and have already had some great feedback from friends and family. Can't recommend this company enough!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Amazing tree with superb customer service”

★★★★★

written by Casta10 on 07/12/2014

I manage to get a beautiful Xmas tree at the Bricklane shop at a convenient price. Abid the guys who advised us was very helpful and patient (good customer service is always a plus) I would highly recommend to take a look - I would def come back

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Poor customer service”

★☆☆☆☆

written by mpc67 on 04/12/2014

I ordered a tree for delivery yesterday from a nice helpful guy at Greenwich Park store and it didn't arrive. I rang this morning and was told it would be investigated and would receive a return call. No call back Rang again just before 5 as hadn't heard anything, dialled 2 as prompted for existing orders, wasn't answered and eventually I was cut off. I rang again and dialled 1 for Sales which was answered immediately. Cynical practice! I was eventually told named person I spoke to this morning couldn't remember speaking to me (?) and after a fuss and a return call eventually told that it will be delivered tonight between 8 and 8.30 p.m. Am waiting to see. They have grown took big too quickly and are over confident. I HAVE LOST TWO EVENINGS TO THIS AND BARELY AN APOLOGY AND HAVE BEEN SENT ALL AROUND THE HOUSES ON THE PHONE WITH CLEARLY EMPHASIS BEING ON SALES AND NOT ON AFTERCARE.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Tree was poor, thin and damaged”

★☆☆☆☆

written by on 17/12/2013

Last year I ordered a tree and it was excellent and people commented on its look. This year it is rubbish- bent and broken branches, half as many branches and all folliage looking as is the tree was cut August. We have had to cover the tree with decorations to hide it. Will never use again.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Pinesandneedles's Comment

Written on: 20/12/2013

We offer a no questions asked replacement policy and will replace your tree immediately if you find there's anything wrong with it, if it's been damaged in transit, or if you just don't like the look of it. All you have to do is let them know! And if by any chance a replacement is inconvenient, they will refund you accordingly.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“My perfect tree delivered to my door”

★★★★★

written by LouLouLondon on 28/11/2013

I have used this company several years in a row and they have never disappointed. A beautiful tree delivered each time, on time, by two friendly guys who were so helpful in setting up the tree. Last year we order a gorgeous wreath too. Am very impressed with these guys - totally recommend!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Poor quality tree”

★☆☆☆☆

written by on 22/12/2012

I have ordered a christmas tree through this company, they delivered on time but the tree was damaged with branches missing on one side, it didn't look nice at all and I couldn't fix it in any way. This was the most unbelievable thing - did they not see that the tree was not good? The stand was cheap to the uttermost with plastic screws not fitting in well and very hard to move. I had to throw the tree the same day it was delivered and had to go and buy a replacement. I ended up with a very bad experience. Had to waste my time buying another one, ended up with a large tree when I wanted a small one and most importantly I had to carry the tree all the way home which was precisely what I was trying to avoid by using this company! Never again. Horrible service!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Great service! Would recommend!”

★★★★★

written by kinchie on 22/11/2011

I ordered my first real Christmas tree 2 years ago from Pines and Needles and have been hooked ever since. I was amazed at how little needles te tree dropped in the 4 weeks it was up. (One of the long life trees) Ordering was easy, delivery was on time and setup was quick and hassle free. My order is already in again for this year. Great service. *****

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Pines and Needles”

★★★★★

written by Ladyfacelou on 22/11/2011

Beautiful xmas trees! After being let down by another company 2 years ago, I used Pines and Needles as this was recomended by a friend, and I haven't been disapointed yet! The men who deliver the tree even assembled the tree for me and put the lights on for me,so it was a nice suprise when my husband came home from work as he usually has to ut the lights on every year! Been using them ever since and I have no complaints, I've recomended them to all my friends and family!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Great value for money”

★★★★★

written by MissMeliss on 21/11/2011

Very happy with my tree, THANKS! Super easy to order, I used their website and tree was delivered quickly. I hope no problems what so ever. The tree was lush and green and did drop, I used another company the year before and the needles dropped before Christmas day. I plan to use them again – Highly Recommended!!!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Superb service!”

★★★★★

written by suzieoakes on 21/11/2011

I have been using pines and needles for the past 4 christmas's and i am always impressed at the quality of the Tree as well as the durability of the accessories i purchase. Highly recommended.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Excellent”

★★★★★

written by Celia.Gamboa on 20/11/2011

I have used Pines and Needles for the last few years and the reason I keep coming back to them is their excellent quality trees which are extremelly good value for money, excellent customer service and easy to use website.I have also always received my Christmas Trees in the time specified. Overall excellent service. Will be using them for many years to come and will recommend them to others to do so too.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“I've used them for 4 years and never had any major...”

★★★★★

written by on 04/01/2010

I've used them for 4 years and never had any major problems. This year I didn't like the they sent me so I contacted them and they delivered another one - which was great.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“We ordered a tree in the second week of December and...”

★☆☆☆☆

written by on 22/12/2009

We ordered a tree in the second week of December and for delivery before 10pm, to be fully installed in our living room. The van turned up at about midnight, the two delivery men were nice, but clearly shattered and were surprised to hear they had to set the tree up since no-one at pines and needles had told them. The tree dried up within a week and I eventually resolved to call them on the 20 December, only to be told I was just outside the 10 day window that their terms and conditions stated and that my only option was to buy a new tree. With little other choice given it was 5 days to Christmas, I agreed. They eventually delivered a tree, in bad conditions, too short and simply refused to issue a full refund. Terrible service, awful products - DO NOT USE THEM - EVER!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer

Our helpful community of likeminded people will be happy to answer any questions that you have.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

overview