Brand Alley Reviews - www.brandalley.co.uk

Click here if this is your business
★★☆☆☆
1.5 / 5
From 7 reviews
14% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Brand Alley - www.brandalley.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★☆

“I would like to the thank the brandalley customer...”

Written on: 21/12/2014 by Jordanbu1992 (1 review written)

I would like to the thank the brandalley customer service team for their promt response to my complaint the young man I spoke to was very polite and said they would refund the post and package on my order as I decided to keep my item even though it was going to be later than I would've liked,later that same day I had an email to say the refund was going ahead and two days later the parcel arrived my husband loves the jacket and the quality is great so thank you so much Brandalley Regards Mrs L… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Pleasantly surprised”

Written on: 28/11/2014 by 69Vaughn (1 review written)

When I read the awful reviews after placing my order, I was expecting the worst and considered cancelling my order but I'm so glad I didn't. Everything arrived perfectly within the timeframe given. Yes the order took a month to arrive but I was advised this from the beginning. I saved over £200 on my order- thank you Brand Alley!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“not too bad”

Written on: 14/08/2014

goods arrived after twenty one days,correct size good quality ,great value amazed that they get such bad feedback .goods came via the same courier as next… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“People don't understand the business model!”

Written on: 27/11/2012

The products onsite are always really good, huge variety and there's something for pretty much everyone...but the real thing that entices me (and everyone!) is the HUGE DISCOUNTS. Where else can you find 75% off Farah Vintage? I bought a shirt for £13! Bargain!! And that's not all, I am constantly browsing and buying, the discounts are too good to refuse. However, there is an inevitable reason why the items are so cheap. Delivery can take some time, but a lot of the time comes well within… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Autumnday's Comment

Written on: 11/12/2012

I suspect you are a BrandAlley plant! No honest independent customer could have written this review. If you have been a customer for even up to three orders, you will have had late deliveries, cancellations, damaged goods or good that simply do not look like what they have advertised, that have become the hallmark of BrandAlley. The huge discount that you mention does not give them license to be so TERRIBLE. Besides one can get similar discounts on ebay. All I can say is that you MUST be in the pay of BrandAlley. This is the only sane explanation I can give for this lie that you have written as a review. Sorry but it's not okay to deceive people the way you are doing now. Shame on you!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★☆

“Great Service”

Written on: 23/09/2012

I have been a Brand Alley customer for several years and have ordered quite a few items. Yes there is a delay in receiving the goods but this is fully explained at the time of ordering so I can't understand why people complain about it ! All of the items I have received have been of good quality and as described, and any time I have returned an item I have been given a refund very quickly. The customer service team are helpful and friendly - I phone them rather than email. I recently had a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Great Service!!!”

Written on: 03/04/2012 by JDAVIS84 (1 review written)

I came across BrandAlley whilst searching for some Umbro New York Cosmos items. I was excited when I saw how cheap the products were so I immediately ordered 5 items. To my suprise I then realised that the items would take 4 weeks or so to be delivered. I then looked around and found a lot's of bad reviews for the website. I thought I had made a huge mistake at first. After 3 weeks my Cosmos Umbro clothes game with no errors or anything whatsoever. It my my fault that I did not read how long… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“If i had read some of these reviews before i purchased...”

Written on: 02/01/2011

If i had read some of these reviews before i purchased my order i probably would'nt of bothered, but i'm so glad i had already ordered.
my order was placed on the 2nd of Dec and i was fully aware that i may not get my order for a least a month, i decided to email customer services on the 19th of Dec to see if my order was going to arrive before christmas, i waited 48hrs for a responce and when they responded i was informed that my order was ready for dispatch and 3 days later it arrived. So i… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview