Brand Alley Reviews - www.brandalley.co.uk

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★★☆☆☆
1.5 / 5
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14% of users recommend this
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★★★☆☆

“A company selling geniune branded items at a bargain price”

Written on: 28/07/2013

This company sells original genuine designer items. These items are overstock, not wanted returned or cancelled orders from other companies that they then get and sell on at a great reduced price.I have bought many a designer dress of Brandalley and have been at a very low price and they have all been real not fake. Bit unfair on previous reviews. Will continue to use. Now the negatives yes they do hold onto returns before giving you a refund 15 days later. They have sent me other dresses of… Read Full Review

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★★★☆☆

“I was wary of buying from Brand Alley again after not...”

Written on: 01/11/2012

I was wary of buying from Brand Alley again after not being entirely sure that my first purchase was a genuine product. Swayed by the bargain price of another Ciccia bag, I decided to give them the benefit of the doubt. My second bag arrived with most of it's packaging missing and with a large dint in it. The quality of the bag was not what I expected and was also not the advertised colour. I returned the bag recorded delivery via Royal Mail and waited almost 3 weeks for a refund… Read Full Review

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★★★☆☆

“A Question of Quality”

Written on: 14/09/2012

I recently bought a bag from Brand Alley (my first purchase) and was very impressed - customer services were very helpful when I wanted to amend the delivery address and my bag arrived less than a week later. I should be happy but I have a niggling feeling that my bag is either a fake or a factory second. The quality is not what I have come to expect from this designer brand (Ciccia). Yes I got it for a good price but I would rather have spent a bit more to get the real thing… Read Full Review

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★★★☆☆

“Check RRP prices with the suppliers site.”

Written on: 02/09/2011 by opinions49 (1 review written)

I have ordered some good products but the orders take weeks to arrive.I now check the offer price on the suppliers own website. I ordered two garden lanterns for £49,RRP £99. They took weeks to arrive,so I checked if the supplier had stock.They were £69,not £99, so a saving of £20 and not £50. When they arrived broken I phoned Brand Alley to tell them that their offer price was misleading. They let me keep the lanterns for repairing,and reimbursed my £49 and postage. Always verify the… Read Full Review

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★★★☆☆

“I have been a customer of brand alley for almost 2...”

Written on: 21/12/2010

I have been a customer of brand alley for almost 2 years now. I shop regularly with brand alley and have always received my orders with no delay. If I do return any products, my refund is returned promptly as well.

However, recently, there was an incident of a refund which was not credited back after 2 weeks. I even wrote an e-mail to customer care. However I got no reply after 3 weeks so I rang customer care and told them what happened. Then they checked and told me that I have e-mailed the… Read Full Review

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