Brand Alley Reviews - www.brandalley.co.uk

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★★☆☆☆
1.5 / 5
From 8 reviews
13% of users recommend this
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★★☆☆☆

“Used to be Great but Terrible now”

Written on: 08/05/2014 by DenzelMcGuire240 (1 review written)

I have been ordering from Brand Alley for the last 3/4 years and had some amazing designer bargains with prompt delivery, good updates on my account and swift refunds. However, something seriously seems to of changed in the last 6 months. Their delivery periods have become ridiculously long (last 2 orders 46 days & 53 days - a complete joke)your order account only ever reads 'Processing' and refunds are having to be continually chased & chased. I returned a Prada Bag as didn't like shade of… Read Full Review

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★★☆☆☆

“Seems to be going downhill”

Written on: 14/09/2013

Ive been shopping with brandalley for years. Whilst the order to delivery timeframe seems to be getting longer, not really had any problems until last couple of orders. One order was delivered 1 short, where Id ordered 2 of the same item. I emailed customer service to complain, got a tort email back saying they had sent the correct number, but just as I was reeling from this rubbish response, a further email came through with a refund - so despite the poor email it somehow got resolved. My… Read Full Review

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★★☆☆☆

“Have never fulfilled an Order...”

Written on: 12/10/2012

I always look on this site for a bargain... Generally, on the rare occasion that I have odered something, they have never been able to fulfil my request... they have always been quick to refund the money... But why take my money in the 1st place for something they didn't have! Not sure why they advertise they have things when clearly they don't!!!… Read Full Review

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★★☆☆☆

“Not what I expected”

Written on: 20/09/2012 by otherclare (2 reviews written)

I thought it was disappointing when I'd ordered a pair of earrings and the delivery time was 3 weeks even when they said they were in stock. They are to a present for a friend and didn't turn up nicely packaged, and frankly don't look like pearls at all. Will not be using again, wish I'd checked the reviews first!… Read Full Review

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★★☆☆☆

“I had been looking for a good quality pair of...”

Written on: 21/04/2011

I had been looking for a good quality pair of sunglasses and saw a pair I liked on Brandalley advertised at £45 with an original price of over £200. I though this was a bit far-fetched so did some research and satisfied myself that they were likely to be worth more than £100, although I couldn't find the exact pair elsewhere.
Including postage I paid £50 and they've arrived very promptly and well packaged, however they have what looks a lot like an original price label on them quoting £60… Read Full Review

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★★☆☆☆

“After waiting for a month for my last order, was...”

Written on: 29/12/2010

After waiting for a month for my last order, was waivering whether to order from them again, quality of goods questionable, and just ordered 6 items after searching through for hours (strangely addictive!), went back to make my final decision after an hour, and it had been wiped off, think there is a cut off time of which I wasnt aware. Delivery very slow and then you have to pay for the privilege to send it back. Sadly, dont think will be ordering again… Read Full Review

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★★☆☆☆

“Purchased a pair of Vivienne Westwood sunglasses from...”

Written on: 24/12/2010

Purchased a pair of Vivienne Westwood sunglasses from them 3 weeks ago,arrived yesterday but it was so poorly packaged the case & item itself was damaged in transit.On top of that,it is a 'knock-off' not authentic item as they claimed!!The case is a cheap black plastic velcro one as opposed to the original white & gold orbit logo zip up case… Read Full Review

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★★☆☆☆

“Amazing brands and discounts, but appalling delivery...”

Written on: 22/12/2010 by punimitsu (2 reviews written)

Amazing brands and discounts, but appalling delivery service - orders take WEEKS to be despatched, and packaging is extrememly poor. Brand Alley have single-handedly ruined Christmas for my family: 4 orders placed between 21Bov and 29Nov and NONE have arrived yet (22Dec) - now not confident they'll get to me before Christmas… Read Full Review

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