Brand Alley Reviews - www.brandalley.co.uk

Click here if this is your business
★★☆☆☆
1.5 / 5
208
13% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Brand Alley - www.brandalley.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Customer service 0”

Written on: 28/07/2015 by RiyaBeck66 (1 review written)

Three times I have returned goods and have had to wait weeks for a refund, the last refund took 10 weeks !!!!!!!! Each time you have to continually phone or e-mail. Customer service always claims that this was a one off error, that refund took so long. Do not deal with company, they have NO regard for their customers. In fact I would go as far as to say they treat them as a joke …. laughing all the way to the bank, because our refunds took so long, and they earned interest on our money for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst customer service ”

Written on: 10/07/2015 by Ros1958 (1 review written)

I have 3 orders outstanding. I have an order paid for on 15th May which the deadline date for delivery was 15th June. Order still not received. I called on 27th to cancel and was told I could cancel one part of order but the other part was in progress so would be with me in 2-3 days. Called again on 5th July told again would be with me. Called again today and advised I couldn't cancel as order in progress even though past deadline date. I have contacted Trading Standards today who have advised… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dreadful service”

Written on: 23/06/2015 by Woking2015 (1 review written)

Ordered 5 items. 3 delivered after 2 months after 2 email chasers. Refund for the other 2 items after a further email chaser after another month. My money taken immediately which the company is happy to keep until they decide to refund after 3 months. Unacceptable in taking money for goods they dont have or cannot deliver. Broken promises in terms of delivery times. No apology or compensation. To be avoided… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NO ITEMS RECEIVED AFTER TWO MONTHS”

Written on: 18/06/2015 by Karterp329 (1 review written)

Order my items 2 months ago, nothing has arrived, called to ask what was going on only to be told that the items are no longer in stock and I would be getting a refund, without any notice any emails. DO NOT SHOP FROM THEM!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking customer service”

Written on: 12/06/2015 by Williams418 (1 review written)

Absolutely appalling customer service from Brandalley!!!! Ordered item on 15 March with expected dispatch date of 22 April. Item never arrived. Chased several times by e-mail and was told item was being packaged at Warehouse and would be dispatched within 48hrs. All lies!!! Was promised call backs and e-mail updates that never materialised. Now have just been told that item has been requested for refund 3 months from date of order and nobody even bothered to let me know !!!! Avoid!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“order not completed”

Written on: 04/06/2015 by hhRoy299 (1 review written)

I ordered and paid for two items, one of which I received and was told the second item would be sent out very soon. That was about 4 weeks ago and I have had no word of my second item being delivered. I will not use this site again and will definitely discourage others from doing so… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Service”

Written on: 24/05/2015 by 1973McLaughlin (1 review written)

I ordered and paid for a product and after several weeks there was no sign of the item. I went onto the site again and noticed that the delivery date had now been delayed by a month. I waited and contacted them when this date had passed, only to be advised that it was delayed by another few weeks. I emailed them and complained and was told that I could cancel if I wasn't happy. I said I was willing to wait as long as they could assure me that I would get the product in the end. They said they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Soooo bad.”

Written on: 15/05/2015 by Gentry23 (1 review written)

So far out of my last 4 orders with Brandalley: 1 order delivery was delayed 3 times and was eventually delivered 1 month and a half after the advertised date. The item was delivered to a neighbour, with no card left to advise me of the fact. 1 order of a cashmere jumper was delivered so filthy you would have believed it had been used to wipe the warehouse floor. The response of the customer service agent: You buy from a discount site, so what do you expect? - mmmh. For my last order, the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad service”

Written on: 06/05/2015 by Carneymu168 (1 review written)

I really think these guys are just collecting interest on your money... No intention to ship goods.. Over 6 weeks and still no delivery date.. I will never use them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Unacceptable”

Written on: 22/04/2015 by KaydenceConway119 (1 review written)

They take the money quickly but nearly 8 weeks after ordering I am yet to see any product. After complaining several times and the dispatch date being knocked on again for another few weeks their solution is to cancel the order if I don't want to wait! They have held my money for long enough without fulfilling their obligation. Let's hope a refund doesn't take as long!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ CEO needs to get a grip of BrandAlley!”

Written on: 21/04/2015 by MaiaFournier1964 (1 review written)

I placed an order on 20/02/2015, with the expected delivery of 23/04/2015. Whilst I understand that delays happen and I have experienced delays before with BrandAlley, I don’t, under any circumstance, expect to be lied to. I have rang on a weekly basis chasing my order with varying excuses about their new warehouse or being told my order is on its way. I have had no choice but to cancel one of the items ordered but could not cancel the 2nd item as it is apparently in “preparation” at the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“over 4 weeks for refund”

Written on: 02/03/2015 by zoejohnston (2 reviews written)

Have now waited for almost 4 weeks for refund, to be told this will take at least another 3-5 working days to be processed - despite the website stating all refunds within 15 working days of postage. Customer services have been very unhelpful. would never use again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Big warning”

Written on: 28/01/2015 by Annie201 (1 review written)

Order arrived late, turned out to be the wrong product and now they don't want to correct their mistake saying 'we don't offer exchanges on returned items'. Well my question was will they send me the product I actually ordered at all instead of a completely random one?! How is that an 'exchange'? I sincerely hope I at least won't have to fight to get my money back because I have better things to do with my time and it makes me furious when companies treat customers like this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Useless company no stock always losing orders”

Written on: 23/12/2014 by 264Hess (1 review written)

Hi I have now placed two orders with this company both have failed to arrive and I have chased them Numerous times for a refund and to date I still waiting stay clear they are useless. You get what you pay for and I won't be using them ever again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Items sent back in June - Refund notified now!!”

Written on: 26/08/2014

I have today just received notification for items that I ordered in May, arrived in June and sent back the following day and today August 26, I have been notified that I am due a refund and my payment method will be credited within 3-5 working days which will make it September!!! How is such bad service possible. I am waiting till my refund is back in my account and then I am deleting my profile. BTW people, most of their stuff you can find in TK MAXX. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Chriskinner's Comment

Written on: 13/09/2014

Agree. I always have to chase up refunds, even when they have sent the wrong item so are at fault. Recently had to reclaim over £120 for items that had been outstanding for over three and four months. I returned a wrongly sent item a month ago, with confirmation from Collect but will now have to chase up my refund yet again. I too shall give them a miss.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Worst for refund”

Written on: 19/08/2014 by Caseyrs269 (1 review written)

I have had to return items twice and despite their 15 working days policy of refund which is fraudulent on its own, you are lucky to get your money back within those days. At each time, I ve had to call them after the expiration of the 15 days and their usual excuse,mist due to volume of returns, LIARS, SHAMELESS COMPANY. As I write today my refund is still not in my account as at yesterday being the 20th day. Even when you call they will still tell you that it will take 3 to 5 working days… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“refund issues”

Written on: 07/07/2014 by Boltonch397 (1 review written)

I would not order again as I returned an item on 8th June didn't receive an email to say they ad received item back, they tell me they don't do this as they have too many returns, but other companies manage it, also asked for my refund and told there is a backlog but if you ask they will process it manually, will wait and see… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very poor!”

Written on: 12/06/2014 by 149Poole (1 review written)

Places my order two days later the money was taken out of my account, it said with standard delivery could take up to 20 days so I waited patiently for my Order to be despatched, a few days after the date it was supposed to be despatched I emailed them in which they said it would be another few days, still not being despatched after them days and still stateing processing, I emailed them for a second time and they then said it would be Another two weeks, so I asked if I could cancel my order… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rude customer service person and poor delivery”

Written on: 29/05/2014

I placed an order on 12th April. Part of it was delivered but the other half had a 15-20 day delivery period. On the 20th day I called BA to notify them that the item had not been delivered but was advised it was still in process. Two weeks after this call, I have wasted about 2hrs in total waiting to speak to advisors and having to disconnect after c 25min of waiting on each occaassion. Mainly because I really don't want to be spending my money paying for a phone call to follow up on Brand… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not use ”

Written on: 27/04/2014

Just unreal, they are the worst company I have ever delt with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview