Brand Alley Reviews - www.brandalley.co.uk

Click here if this is your business
★★☆☆☆
1.5 / 5
216
13% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Brand Alley - www.brandalley.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
★☆☆☆☆

“Missing item fro parcel - not being resolved”

Written on: 26/10/2016 by ymPritchard124 (1 review written)

Generally I am usually happy with Brand Alley, great products, good price, delivery service can be very hit & miss with long delivery dates. Recently I purchased 4 Ted Baker purses and received only 3, being charged for 4 & the delivery note stating 4. I immediately contacted Brand Alley by telephone & e-mail who advised they would come back to me. Almost a week later & several phone calls & e-mails later I am still awaiting a response. The purses are not cheap hence I cannot afford to be… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad attitude and poor customer service”

Written on: 25/08/2016 by Anonymous4321 (1 review written)

Poor attitude and bad customer service - I won't bother ordering from Brandalley again!! I was told that I could not amend an existing order, so having placed another order from the same sale/brand (as advised), I was then told that they would not refund the second lot of postage costs. This is ridiculous as the orders are both for the same brand and will be dispatched by the same manufacturer at the same time!! I will be sharing the feedback online as an example of bad customer service! There… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible site where they take your items out of your...”

Written on: 02/03/2016 by aandddoh (1 review written)

i spent a completely wasted half an hour shopping for some items for the family, I wanted a decent amount of shopping to make the £5.99 delivery fee worthwhile. As I was in the checkout/payment page I get the message " some of your items are no longer in stock" only to find half my basket has disappeared!!!! what a waste of time !!!!! never again. Do not use this website!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Utterly appalling!”

Written on: 18/12/2015 by Ariadne666 (1 review written)

On 4th September I ordered a Fogarty king size duvet and two pillows, at a cost of £55 and with an estimated delivery date of 5th October. Today, 18th December, one pillow arrived, although the dispatch note referred to it as a duvet! I phoned Customer Service to find out what was happening - what a laugh! The woman didn't have a clue, told me that although we had the duvet, we couldn't have the pillows as they were out of stock. I'm not a stupid person, but I couldn't understand her… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“query whether the goods are counterfeit??”

Written on: 14/11/2015 by Milo207 (1 review written)

I ordered a pair of knee high boots in one of Brandalley's "sales", that were listed as Carvela/Kurt Geiger. They arrived very poorly packaged and in an unbranded box with a piece of paper sellotaped to the top with the brand name on them. Apart from that - no branding!!! The quality of the boots was very very poor and I have sent them back immediately, without even bothering to try them on. From the quality and the packaging, I would not be surprised to find that these are fakes and not from… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid!”

Written on: 30/10/2015 by Dalrymple333 (1 review written)

Please don't be tempted by the fabulous offers they have. Yes, they do advertise some great bargains, and sometimes they can even actually supply them, but often they simply can't. Also, don't ever order matching items, as chances are you'll only get one of them. I ordered 2 sets of underwear, i.e. 2 sets of a bra and 2 pairs of briefs. Firstly I received one full set, after about 5 weeks. I'd forgotten what I'd ordered, so didn't notice it was the wrong set until I'd worn them. As for the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid avoid avoid”

Written on: 26/08/2015 by rpGuzman47 (1 review written)

Some very serious delivery problems. I placed 3 orders. 1 not delivered after 3 months and refunded. Same with order 2. Order 3 delivered after 3 months. Brand alley had my money for that time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Caz117's Comment

Written on: 10/09/2015

I have had similar problems with this organisation, orders taking months to arrive or not arriving at all. I had some stuff arrive after about 8 months which I had forgotten I had ordered. Just had a major disappointment with them when I ordered something for a 21st birthday present in September, I placed the order at the end of July hoping it would arrive on time, it didn't so had to arrange something else with next day delivery from a reliable source. I have also just discovered that the prices are not always as good as you might think as the watch I ordered from them which did not get here was actually cheaper elsewhere online. Will not be using Brandalley again.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Avoid”

Written on: 19/08/2015 by Dippy491 (1 review written)

Appalling - Have now requested refunds for orders placed the first week in July and now informed that delivery will not be until September. Pity as the products on offer are excellent but my e-mails went unanswered, my telephone calls to customer service were met with a negative response and I will not be ordering again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer service 0”

Written on: 28/07/2015 by RiyaBeck66 (1 review written)

Three times I have returned goods and have had to wait weeks for a refund, the last refund took 10 weeks !!!!!!!! Each time you have to continually phone or e-mail. Customer service always claims that this was a one off error, that refund took so long. Do not deal with company, they have NO regard for their customers. In fact I would go as far as to say they treat them as a joke …. laughing all the way to the bank, because our refunds took so long, and they earned interest on our money for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst customer service ”

Written on: 10/07/2015 by Ros1958 (1 review written)

I have 3 orders outstanding. I have an order paid for on 15th May which the deadline date for delivery was 15th June. Order still not received. I called on 27th to cancel and was told I could cancel one part of order but the other part was in progress so would be with me in 2-3 days. Called again on 5th July told again would be with me. Called again today and advised I couldn't cancel as order in progress even though past deadline date. I have contacted Trading Standards today who have advised… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dreadful service”

Written on: 23/06/2015 by Woking2015 (1 review written)

Ordered 5 items. 3 delivered after 2 months after 2 email chasers. Refund for the other 2 items after a further email chaser after another month. My money taken immediately which the company is happy to keep until they decide to refund after 3 months. Unacceptable in taking money for goods they dont have or cannot deliver. Broken promises in terms of delivery times. No apology or compensation. To be avoided… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“NO ITEMS RECEIVED AFTER TWO MONTHS”

Written on: 18/06/2015 by Karterp329 (1 review written)

Order my items 2 months ago, nothing has arrived, called to ask what was going on only to be told that the items are no longer in stock and I would be getting a refund, without any notice any emails. DO NOT SHOP FROM THEM!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Shocking customer service”

Written on: 12/06/2015 by Williams418 (1 review written)

Absolutely appalling customer service from Brandalley!!!! Ordered item on 15 March with expected dispatch date of 22 April. Item never arrived. Chased several times by e-mail and was told item was being packaged at Warehouse and would be dispatched within 48hrs. All lies!!! Was promised call backs and e-mail updates that never materialised. Now have just been told that item has been requested for refund 3 months from date of order and nobody even bothered to let me know !!!! Avoid!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“order not completed”

Written on: 04/06/2015 by hhRoy299 (1 review written)

I ordered and paid for two items, one of which I received and was told the second item would be sent out very soon. That was about 4 weeks ago and I have had no word of my second item being delivered. I will not use this site again and will definitely discourage others from doing so… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Service”

Written on: 24/05/2015 by 1973McLaughlin (1 review written)

I ordered and paid for a product and after several weeks there was no sign of the item. I went onto the site again and noticed that the delivery date had now been delayed by a month. I waited and contacted them when this date had passed, only to be advised that it was delayed by another few weeks. I emailed them and complained and was told that I could cancel if I wasn't happy. I said I was willing to wait as long as they could assure me that I would get the product in the end. They said they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Soooo bad.”

Written on: 15/05/2015 by Gentry23 (1 review written)

So far out of my last 4 orders with Brandalley: 1 order delivery was delayed 3 times and was eventually delivered 1 month and a half after the advertised date. The item was delivered to a neighbour, with no card left to advise me of the fact. 1 order of a cashmere jumper was delivered so filthy you would have believed it had been used to wipe the warehouse floor. The response of the customer service agent: You buy from a discount site, so what do you expect? - mmmh. For my last order, the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Bad service”

Written on: 06/05/2015 by Carneymu168 (1 review written)

I really think these guys are just collecting interest on your money... No intention to ship goods.. Over 6 weeks and still no delivery date.. I will never use them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Unacceptable”

Written on: 22/04/2015 by KaydenceConway119 (1 review written)

They take the money quickly but nearly 8 weeks after ordering I am yet to see any product. After complaining several times and the dispatch date being knocked on again for another few weeks their solution is to cancel the order if I don't want to wait! They have held my money for long enough without fulfilling their obligation. Let's hope a refund doesn't take as long!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ CEO needs to get a grip of BrandAlley!”

Written on: 21/04/2015 by MaiaFournier1964 (1 review written)

I placed an order on 20/02/2015, with the expected delivery of 23/04/2015. Whilst I understand that delays happen and I have experienced delays before with BrandAlley, I don’t, under any circumstance, expect to be lied to. I have rang on a weekly basis chasing my order with varying excuses about their new warehouse or being told my order is on its way. I have had no choice but to cancel one of the items ordered but could not cancel the 2nd item as it is apparently in “preparation” at the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“over 4 weeks for refund”

Written on: 02/03/2015 by zoejohnston (2 reviews written)

Have now waited for almost 4 weeks for refund, to be told this will take at least another 3-5 working days to be processed - despite the website stating all refunds within 15 working days of postage. Customer services have been very unhelpful. would never use again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview