Brand Alley Reviews - www.brandalley.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid avoid avoid”

Written on: 26/08/2015 by rpGuzman47 (1 review written)

Some very serious delivery problems. I placed 3 orders. 1 not delivered after 3 months and refunded. Same with order 2. Order 3 delivered after 3 months. Brand alley had my money for that time… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 19/08/2015 by Dippy491 (1 review written)

Appalling - Have now requested refunds for orders placed the first week in July and now informed that delivery will not be until September. Pity as the products on offer are excellent but my e-mails went unanswered, my telephone calls to customer service were met with a negative response and I will not be ordering again… Read Full Review

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★☆☆☆☆

“Customer service 0”

Written on: 28/07/2015 by RiyaBeck66 (1 review written)

Three times I have returned goods and have had to wait weeks for a refund, the last refund took 10 weeks !!!!!!!! Each time you have to continually phone or e-mail. Customer service always claims that this was a one off error, that refund took so long. Do not deal with company, they have NO regard for their customers. In fact I would go as far as to say they treat them as a joke …. laughing all the way to the bank, because our refunds took so long, and they earned interest on our money for… Read Full Review

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★☆☆☆☆

“Worst customer service ”

Written on: 10/07/2015 by Ros1958 (1 review written)

I have 3 orders outstanding. I have an order paid for on 15th May which the deadline date for delivery was 15th June. Order still not received. I called on 27th to cancel and was told I could cancel one part of order but the other part was in progress so would be with me in 2-3 days. Called again on 5th July told again would be with me. Called again today and advised I couldn't cancel as order in progress even though past deadline date. I have contacted Trading Standards today who have advised… Read Full Review

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★☆☆☆☆

“Dreadful service”

Written on: 23/06/2015 by Woking2015 (1 review written)

Ordered 5 items. 3 delivered after 2 months after 2 email chasers. Refund for the other 2 items after a further email chaser after another month. My money taken immediately which the company is happy to keep until they decide to refund after 3 months. Unacceptable in taking money for goods they dont have or cannot deliver. Broken promises in terms of delivery times. No apology or compensation. To be avoided… Read Full Review

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★☆☆☆☆

“NO ITEMS RECEIVED AFTER TWO MONTHS”

Written on: 18/06/2015 by Karterp329 (1 review written)

Order my items 2 months ago, nothing has arrived, called to ask what was going on only to be told that the items are no longer in stock and I would be getting a refund, without any notice any emails. DO NOT SHOP FROM THEM!!… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 12/06/2015 by Williams418 (1 review written)

Absolutely appalling customer service from Brandalley!!!! Ordered item on 15 March with expected dispatch date of 22 April. Item never arrived. Chased several times by e-mail and was told item was being packaged at Warehouse and would be dispatched within 48hrs. All lies!!! Was promised call backs and e-mail updates that never materialised. Now have just been told that item has been requested for refund 3 months from date of order and nobody even bothered to let me know !!!! Avoid!… Read Full Review

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★☆☆☆☆

“order not completed”

Written on: 04/06/2015 by hhRoy299 (1 review written)

I ordered and paid for two items, one of which I received and was told the second item would be sent out very soon. That was about 4 weeks ago and I have had no word of my second item being delivered. I will not use this site again and will definitely discourage others from doing so… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 24/05/2015 by 1973McLaughlin (1 review written)

I ordered and paid for a product and after several weeks there was no sign of the item. I went onto the site again and noticed that the delivery date had now been delayed by a month. I waited and contacted them when this date had passed, only to be advised that it was delayed by another few weeks. I emailed them and complained and was told that I could cancel if I wasn't happy. I said I was willing to wait as long as they could assure me that I would get the product in the end. They said they… Read Full Review

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★☆☆☆☆

“Soooo bad.”

Written on: 15/05/2015 by Gentry23 (1 review written)

So far out of my last 4 orders with Brandalley: 1 order delivery was delayed 3 times and was eventually delivered 1 month and a half after the advertised date. The item was delivered to a neighbour, with no card left to advise me of the fact. 1 order of a cashmere jumper was delivered so filthy you would have believed it had been used to wipe the warehouse floor. The response of the customer service agent: You buy from a discount site, so what do you expect? - mmmh. For my last order, the… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 06/05/2015 by Carneymu168 (1 review written)

I really think these guys are just collecting interest on your money... No intention to ship goods.. Over 6 weeks and still no delivery date.. I will never use them again… Read Full Review

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★☆☆☆☆

“Unacceptable”

Written on: 22/04/2015 by KaydenceConway119 (1 review written)

They take the money quickly but nearly 8 weeks after ordering I am yet to see any product. After complaining several times and the dispatch date being knocked on again for another few weeks their solution is to cancel the order if I don't want to wait! They have held my money for long enough without fulfilling their obligation. Let's hope a refund doesn't take as long!… Read Full Review

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★☆☆☆☆

“ CEO needs to get a grip of BrandAlley!”

Written on: 21/04/2015 by MaiaFournier1964 (1 review written)

I placed an order on 20/02/2015, with the expected delivery of 23/04/2015. Whilst I understand that delays happen and I have experienced delays before with BrandAlley, I don’t, under any circumstance, expect to be lied to. I have rang on a weekly basis chasing my order with varying excuses about their new warehouse or being told my order is on its way. I have had no choice but to cancel one of the items ordered but could not cancel the 2nd item as it is apparently in “preparation” at the… Read Full Review

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★★☆☆☆

“Very late refund”

Written on: 10/03/2015 by Trinity458 (1 review written)

Returned goods with drop off service and luckily kept receipt. I Emailed the day I returned the goods asking when I could expect a refund. Their reply said up to 15 days. Nothing happened. I Emailed them a copy of the drop off receipt asking why it had taken over a month - within hours they refunded me. They sat on my refund for over 5 weeks. Wonder what would have happened if I had not chased or kept the drop off receipt. Unlikely I will be using them again… Read Full Review

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★☆☆☆☆

“over 4 weeks for refund”

Written on: 02/03/2015 by zoejohnston (2 reviews written)

Have now waited for almost 4 weeks for refund, to be told this will take at least another 3-5 working days to be processed - despite the website stating all refunds within 15 working days of postage. Customer services have been very unhelpful. would never use again… Read Full Review

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★☆☆☆☆

“Big warning”

Written on: 28/01/2015 by Annie201 (1 review written)

Order arrived late, turned out to be the wrong product and now they don't want to correct their mistake saying 'we don't offer exchanges on returned items'. Well my question was will they send me the product I actually ordered at all instead of a completely random one?! How is that an 'exchange'? I sincerely hope I at least won't have to fight to get my money back because I have better things to do with my time and it makes me furious when companies treat customers like this… Read Full Review

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★☆☆☆☆

“Useless company no stock always losing orders”

Written on: 23/12/2014 by 264Hess (1 review written)

Hi I have now placed two orders with this company both have failed to arrive and I have chased them Numerous times for a refund and to date I still waiting stay clear they are useless. You get what you pay for and I won't be using them ever again… Read Full Review

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★★★★☆

“I would like to the thank the brandalley customer...”

Written on: 21/12/2014 by Jordanbu1992 (1 review written)

I would like to the thank the brandalley customer service team for their promt response to my complaint the young man I spoke to was very polite and said they would refund the post and package on my order as I decided to keep my item even though it was going to be later than I would've liked,later that same day I had an email to say the refund was going ahead and two days later the parcel arrived my husband loves the jacket and the quality is great so thank you so much Brandalley Regards Mrs L… Read Full Review

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★★★★☆

“Pleasantly surprised”

Written on: 28/11/2014 by 69Vaughn (1 review written)

When I read the awful reviews after placing my order, I was expecting the worst and considered cancelling my order but I'm so glad I didn't. Everything arrived perfectly within the timeframe given. Yes the order took a month to arrive but I was advised this from the beginning. I saved over £200 on my order- thank you Brand Alley!!… Read Full Review

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★☆☆☆☆

“Items sent back in June - Refund notified now!!”

Written on: 26/08/2014

I have today just received notification for items that I ordered in May, arrived in June and sent back the following day and today August 26, I have been notified that I am due a refund and my payment method will be credited within 3-5 working days which will make it September!!! How is such bad service possible. I am waiting till my refund is back in my account and then I am deleting my profile. BTW people, most of their stuff you can find in TK MAXX. … Read Full Review

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Chriskinner's Comment

Written on: 13/09/2014

Agree. I always have to chase up refunds, even when they have sent the wrong item so are at fault. Recently had to reclaim over £120 for items that had been outstanding for over three and four months. I returned a wrongly sent item a month ago, with confirmation from Collect but will now have to chase up my refund yet again. I too shall give them a miss.

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