Brand Alley Reviews - www.brandalley.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Items sent back in June - Refund notified now!!”

Written on: 26/08/2014

I have today just received notification for items that I ordered in May, arrived in June and sent back the following day and today August 26, I have been notified that I am due a refund and my payment method will be credited within 3-5 working days which will make it September!!! How is such bad service possible. I am waiting till my refund is back in my account and then I am deleting my profile. BTW people, most of their stuff you can find in TK MAXX. … Read Full Review

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Chriskinner's Comment

Written on: 13/09/2014

Agree. I always have to chase up refunds, even when they have sent the wrong item so are at fault. Recently had to reclaim over £120 for items that had been outstanding for over three and four months. I returned a wrongly sent item a month ago, with confirmation from Collect but will now have to chase up my refund yet again. I too shall give them a miss.

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★☆☆☆☆

“Worst for refund”

Written on: 19/08/2014 by Caseyrs269 (1 review written)

I have had to return items twice and despite their 15 working days policy of refund which is fraudulent on its own, you are lucky to get your money back within those days. At each time, I ve had to call them after the expiration of the 15 days and their usual excuse,mist due to volume of returns, LIARS, SHAMELESS COMPANY. As I write today my refund is still not in my account as at yesterday being the 20th day. Even when you call they will still tell you that it will take 3 to 5 working days… Read Full Review

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★★★★☆

“not too bad”

Written on: 14/08/2014

goods arrived after twenty one days,correct size good quality ,great value amazed that they get such bad feedback .goods came via the same courier as next… Read Full Review

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★☆☆☆☆

“refund issues”

Written on: 07/07/2014 by Boltonch397 (1 review written)

I would not order again as I returned an item on 8th June didn't receive an email to say they ad received item back, they tell me they don't do this as they have too many returns, but other companies manage it, also asked for my refund and told there is a backlog but if you ask they will process it manually, will wait and see… Read Full Review

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★☆☆☆☆

“Very poor!”

Written on: 12/06/2014 by 149Poole (1 review written)

Places my order two days later the money was taken out of my account, it said with standard delivery could take up to 20 days so I waited patiently for my Order to be despatched, a few days after the date it was supposed to be despatched I emailed them in which they said it would be another few days, still not being despatched after them days and still stateing processing, I emailed them for a second time and they then said it would be Another two weeks, so I asked if I could cancel my order… Read Full Review

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★☆☆☆☆

“Rude customer service person and poor delivery”

Written on: 29/05/2014

I placed an order on 12th April. Part of it was delivered but the other half had a 15-20 day delivery period. On the 20th day I called BA to notify them that the item had not been delivered but was advised it was still in process. Two weeks after this call, I have wasted about 2hrs in total waiting to speak to advisors and having to disconnect after c 25min of waiting on each occaassion. Mainly because I really don't want to be spending my money paying for a phone call to follow up on Brand… Read Full Review

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★★☆☆☆

“Used to be Great but Terrible now”

Written on: 08/05/2014 by DenzelMcGuire240 (1 review written)

I have been ordering from Brand Alley for the last 3/4 years and had some amazing designer bargains with prompt delivery, good updates on my account and swift refunds. However, something seriously seems to of changed in the last 6 months. Their delivery periods have become ridiculously long (last 2 orders 46 days & 53 days - a complete joke)your order account only ever reads 'Processing' and refunds are having to be continually chased & chased. I returned a Prada Bag as didn't like shade of… Read Full Review

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★☆☆☆☆

“Do not use ”

Written on: 27/04/2014

Just unreal, they are the worst company I have ever delt with… Read Full Review

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★☆☆☆☆

“Appalling service for delivery and returns”

Written on: 19/04/2014 by JuniorHollis1958 (1 review written)

An order I placed in February for delivery within 3 weeks never arrived. 5 weeks later I was told it had been shipped and then 2 weeks after that when I chased AGAIN, was told it wasn't coming as payment had been declined - when were they going to inform me? On over 3 occasions I had returned goods and had to chase for payment. They informed me I needed to send Proof of Posting as there was no record of the goods being returned. I had proof of posting but how does this happen every time… Read Full Review

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★☆☆☆☆

“BE AWARE AND STAY AWAY!!!!!!!”

Written on: 10/04/2014

If it was only me that was ripped off I might be thinking it's just a bad luck or mistake from Brandalley. No it's not, it's a planned thing and they try to take your money for as long as they can. It's happened to 4 of my friends ,basically whoever used the company that I know was messed about. They either never got the money back or got only a fraction of it.It takes ages to get a reply from them , we haven't received the goods or received only a fraction of the order( if you order few… Read Full Review

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★☆☆☆☆

“Absolutely awful”

Written on: 28/02/2014 by ArmaniHodges (1 review written)

Ordered boots 5 and a half weeks ago and they still haven't arrived. I sent an email to customer services after 3 weeks but never got a reply. Phoned last week and told they would be here this week but they aren't , just phoned again surprise,surprise there is a delay and they won't arrive for another week and a half. That will be 7 weeks in total. They have offered to refund my delivery which £5.95 for 7 weeks delivery that should have been done without making it out as a big gesture.it takes… Read Full Review

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★☆☆☆☆

“Nothing right!”

Written on: 26/02/2014 by linseyjane (1 review written)

Placed a large order for the first time with this company. Never again, items arrived damaged, not enough labels for returns, on hold 25 minutes to customer services, returned items over 2 weeks ago no sign of a refund, another item arrived later the wring size, emailed customer services, told I had to provide photographic evidence to prove it was the wrong size, don't have a camera phone so impossible. Still waiting for one item nearly 4 weeks after placing order. Awaiting a refund in excess… Read Full Review

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★☆☆☆☆

“Awful company. Please don't use them”

Written on: 18/02/2014

I have been using Brand Alley for about 3 years but my order last November will be the last time I ever touch this company. I know the delivery time is always 21+ days which was ok but it was a Christmas present and when it just stayed in 'processing' for 20 days I got nervous and cancelled tried to cancel my order on the 28th November. I got no reply to my first email so sent another 4 days later and received a reply saying my order had been cancelled and my money would be back within 3-5… Read Full Review

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★☆☆☆☆

“The worst experience ”

Written on: 14/02/2014

Ordering a bridesmaid dress the size ten came (3 weeks late) good job I'm in no hurry! Then today after cancelling the order for the second dress that had not been "found in the system" it arrives! So no refund a cancellation and it's delivered 4 months that's right 4 months late and needs to be returned! Customer service is appalling! On hold for more than 5 hours in total! And it's still not sorted would never ever use again!… Read Full Review

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★☆☆☆☆

“Beware don't buy from this company”

Written on: 13/02/2014

I ordered items in November. Still waiting for at the end of January so I asked for a refund - still waiting for my money back despite their lies that the refund has been processed it still hasn't come through!… Read Full Review

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★☆☆☆☆

“Totally abysmal - shame, used to be great, what's...”

Written on: 05/02/2014

I've used this company for several years and always had great service. Not any more! For the past year the service has steadily gone downhill. I've been waiting for a refund for an item that was nothing like the description - I'm constantly told I will get it but nothing ever materialises. I've had no reply to my emails other than once a computerised reply which bore no relation to my query . Phoning is a joke - you either get cut off or go on hold for an unreasonably long time, only to… Read Full Review

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★☆☆☆☆

“dont bother”

Written on: 30/01/2014

I have bought goods from brandalley and to be honest I'm not going to buy from them again, never have I known a delivery service like this company. If you want your item within a week..... Forget it! More like two month at the earliest, and that's not exaggerated. It's ridiculous! … Read Full Review

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★☆☆☆☆

“COMPLETE JOKE!!”

Written on: 24/01/2014 by kz83 (1 review written)

BRAND ALLEY ARE A JOKE!!! After taking 2 months to deliver goods that i had already cancelled due to waiting so long, i have now been waiting 3 months for a £207 refund!! can never get through on phone have used all my minutes on hold and then getting cut off. Been told many a times now 'Im sorry it will be in your account in 5 days' and that was before xmas!!! Safe to safe i will never be using Brand alley again. Since Sept you have apparently been experiencing Customer services issues!! … Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 21/01/2014

I have used Brandalley - no ! correction- I have tried to use the company for 2 years now. I have had problems with item delivery - the latest arriving 2 months after ordering and after being cancelled. I have tried e-mailing and telephoning countless times to be met with " we are too busy to take your call try again later".E-mails are met with only computer generated replies. When I did get through I was informed there would be a 20 minute wait to be answered. I waited 25 mins on one occasion… Read Full Review

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★☆☆☆☆

“UTTERLY INCOMPETENT”

Written on: 20/01/2014 by lwhitaker (1 review written)

This company's approach to customer service is staggeringly incompetent, They take the money for your goods, which they then fail to deliver. You cancel the goods and request a refund. Months later, the goods ( by now unwanted ) arrive, despite you having received several acknowledgements that they have been cancelled and that a refund is being processed. Now they refuse to process a refund until you return the goods which they sent you, long after you had cancelled them. Do you trust these… Read Full Review

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