Brand Alley Reviews - www.brandalley.co.uk

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Latest Reviews

★☆☆☆☆

“Soooo bad.”

Written on: 15/05/2015 by Gentry23 (1 review written)

So far out of my last 4 orders with Brandalley: 1 order delivery was delayed 3 times and was eventually delivered 1 month and a half after the advertised date. The item was delivered to a neighbour, with no card left to advise me of the fact. 1 order of a cashmere jumper was delivered so filthy you would have believed it had been used to wipe the warehouse floor. The response of the customer service agent: You buy from a discount site, so what do you expect? - mmmh. For my last order, the… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 06/05/2015 by Carneymu168 (1 review written)

I really think these guys are just collecting interest on your money... No intention to ship goods.. Over 6 weeks and still no delivery date.. I will never use them again… Read Full Review

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★☆☆☆☆

“Unacceptable”

Written on: 22/04/2015 by KaydenceConway119 (1 review written)

They take the money quickly but nearly 8 weeks after ordering I am yet to see any product. After complaining several times and the dispatch date being knocked on again for another few weeks their solution is to cancel the order if I don't want to wait! They have held my money for long enough without fulfilling their obligation. Let's hope a refund doesn't take as long!… Read Full Review

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★☆☆☆☆

“ CEO needs to get a grip of BrandAlley!”

Written on: 21/04/2015 by MaiaFournier1964 (1 review written)

I placed an order on 20/02/2015, with the expected delivery of 23/04/2015. Whilst I understand that delays happen and I have experienced delays before with BrandAlley, I don’t, under any circumstance, expect to be lied to. I have rang on a weekly basis chasing my order with varying excuses about their new warehouse or being told my order is on its way. I have had no choice but to cancel one of the items ordered but could not cancel the 2nd item as it is apparently in “preparation” at the… Read Full Review

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★★☆☆☆

“Very late refund”

Written on: 10/03/2015 by Trinity458 (1 review written)

Returned goods with drop off service and luckily kept receipt. I Emailed the day I returned the goods asking when I could expect a refund. Their reply said up to 15 days. Nothing happened. I Emailed them a copy of the drop off receipt asking why it had taken over a month - within hours they refunded me. They sat on my refund for over 5 weeks. Wonder what would have happened if I had not chased or kept the drop off receipt. Unlikely I will be using them again… Read Full Review

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★☆☆☆☆

“over 4 weeks for refund”

Written on: 02/03/2015 by zoejohnston (2 reviews written)

Have now waited for almost 4 weeks for refund, to be told this will take at least another 3-5 working days to be processed - despite the website stating all refunds within 15 working days of postage. Customer services have been very unhelpful. would never use again… Read Full Review

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★☆☆☆☆

“Big warning”

Written on: 28/01/2015 by Annie201 (1 review written)

Order arrived late, turned out to be the wrong product and now they don't want to correct their mistake saying 'we don't offer exchanges on returned items'. Well my question was will they send me the product I actually ordered at all instead of a completely random one?! How is that an 'exchange'? I sincerely hope I at least won't have to fight to get my money back because I have better things to do with my time and it makes me furious when companies treat customers like this… Read Full Review

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★☆☆☆☆

“Useless company no stock always losing orders”

Written on: 23/12/2014 by 264Hess (1 review written)

Hi I have now placed two orders with this company both have failed to arrive and I have chased them Numerous times for a refund and to date I still waiting stay clear they are useless. You get what you pay for and I won't be using them ever again… Read Full Review

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★★★★☆

“I would like to the thank the brandalley customer...”

Written on: 21/12/2014 by Jordanbu1992 (1 review written)

I would like to the thank the brandalley customer service team for their promt response to my complaint the young man I spoke to was very polite and said they would refund the post and package on my order as I decided to keep my item even though it was going to be later than I would've liked,later that same day I had an email to say the refund was going ahead and two days later the parcel arrived my husband loves the jacket and the quality is great so thank you so much Brandalley Regards Mrs L… Read Full Review

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★★★★☆

“Pleasantly surprised”

Written on: 28/11/2014 by 69Vaughn (1 review written)

When I read the awful reviews after placing my order, I was expecting the worst and considered cancelling my order but I'm so glad I didn't. Everything arrived perfectly within the timeframe given. Yes the order took a month to arrive but I was advised this from the beginning. I saved over £200 on my order- thank you Brand Alley!!… Read Full Review

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★☆☆☆☆

“Items sent back in June - Refund notified now!!”

Written on: 26/08/2014

I have today just received notification for items that I ordered in May, arrived in June and sent back the following day and today August 26, I have been notified that I am due a refund and my payment method will be credited within 3-5 working days which will make it September!!! How is such bad service possible. I am waiting till my refund is back in my account and then I am deleting my profile. BTW people, most of their stuff you can find in TK MAXX. … Read Full Review

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Chriskinner's Comment

Written on: 13/09/2014

Agree. I always have to chase up refunds, even when they have sent the wrong item so are at fault. Recently had to reclaim over £120 for items that had been outstanding for over three and four months. I returned a wrongly sent item a month ago, with confirmation from Collect but will now have to chase up my refund yet again. I too shall give them a miss.

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★☆☆☆☆

“Worst for refund”

Written on: 19/08/2014 by Caseyrs269 (1 review written)

I have had to return items twice and despite their 15 working days policy of refund which is fraudulent on its own, you are lucky to get your money back within those days. At each time, I ve had to call them after the expiration of the 15 days and their usual excuse,mist due to volume of returns, LIARS, SHAMELESS COMPANY. As I write today my refund is still not in my account as at yesterday being the 20th day. Even when you call they will still tell you that it will take 3 to 5 working days… Read Full Review

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★★★★☆

“not too bad”

Written on: 14/08/2014

goods arrived after twenty one days,correct size good quality ,great value amazed that they get such bad feedback .goods came via the same courier as next… Read Full Review

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★☆☆☆☆

“refund issues”

Written on: 07/07/2014 by Boltonch397 (1 review written)

I would not order again as I returned an item on 8th June didn't receive an email to say they ad received item back, they tell me they don't do this as they have too many returns, but other companies manage it, also asked for my refund and told there is a backlog but if you ask they will process it manually, will wait and see… Read Full Review

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★☆☆☆☆

“Very poor!”

Written on: 12/06/2014 by 149Poole (1 review written)

Places my order two days later the money was taken out of my account, it said with standard delivery could take up to 20 days so I waited patiently for my Order to be despatched, a few days after the date it was supposed to be despatched I emailed them in which they said it would be another few days, still not being despatched after them days and still stateing processing, I emailed them for a second time and they then said it would be Another two weeks, so I asked if I could cancel my order… Read Full Review

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★☆☆☆☆

“Rude customer service person and poor delivery”

Written on: 29/05/2014

I placed an order on 12th April. Part of it was delivered but the other half had a 15-20 day delivery period. On the 20th day I called BA to notify them that the item had not been delivered but was advised it was still in process. Two weeks after this call, I have wasted about 2hrs in total waiting to speak to advisors and having to disconnect after c 25min of waiting on each occaassion. Mainly because I really don't want to be spending my money paying for a phone call to follow up on Brand… Read Full Review

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★★☆☆☆

“Used to be Great but Terrible now”

Written on: 08/05/2014 by DenzelMcGuire240 (1 review written)

I have been ordering from Brand Alley for the last 3/4 years and had some amazing designer bargains with prompt delivery, good updates on my account and swift refunds. However, something seriously seems to of changed in the last 6 months. Their delivery periods have become ridiculously long (last 2 orders 46 days & 53 days - a complete joke)your order account only ever reads 'Processing' and refunds are having to be continually chased & chased. I returned a Prada Bag as didn't like shade of… Read Full Review

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★☆☆☆☆

“Do not use ”

Written on: 27/04/2014

Just unreal, they are the worst company I have ever delt with… Read Full Review

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★☆☆☆☆

“Appalling service for delivery and returns”

Written on: 19/04/2014 by JuniorHollis1958 (1 review written)

An order I placed in February for delivery within 3 weeks never arrived. 5 weeks later I was told it had been shipped and then 2 weeks after that when I chased AGAIN, was told it wasn't coming as payment had been declined - when were they going to inform me? On over 3 occasions I had returned goods and had to chase for payment. They informed me I needed to send Proof of Posting as there was no record of the goods being returned. I had proof of posting but how does this happen every time… Read Full Review

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★☆☆☆☆

“BE AWARE AND STAY AWAY!!!!!!!”

Written on: 10/04/2014

If it was only me that was ripped off I might be thinking it's just a bad luck or mistake from Brandalley. No it's not, it's a planned thing and they try to take your money for as long as they can. It's happened to 4 of my friends ,basically whoever used the company that I know was messed about. They either never got the money back or got only a fraction of it.It takes ages to get a reply from them , we haven't received the goods or received only a fraction of the order( if you order few… Read Full Review

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