Optiplan Reviews - www.optiplankitchens.co.uk

★★★★★
4.7 / 5
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Latest Reviews

★★★★★

“Stunning Kitchen”

Written on: 27/09/2016 by Kait475 (1 review written)

A fantastic product and excellent service from start to finish from all Optiplan staff… Read Full Review

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★★★★★

“New modern kitchen”

Written on: 16/09/2016 by 224McCann (1 review written)

Really great kitchen, very helpful staff from designer to installer… Read Full Review

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★★★★★

“Most beautiful kitchen”

Written on: 13/09/2016 by janegershfield (1 review written)

She created the most beautiful kitchen for me and the whole Optiplan team were fabulous… Read Full Review

Marcia.at.thatcham's Response to janegershfield's Review

Written on: 14/09/2016

Hi,
It was lovely seeing the finished result - your kitchen is beautiful. I know the website has removed my name, but please don't worry. Thank you for your lovely review.
Marcia.

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★★★★★

“High Quality Kitchen - issues addressed promptly”

Written on: 25/08/2016 by 435Bond (1 review written)

Optiplan just fitted a small/mid sized kitchen for us costing 20k. We looked at several alternatives (Wickes, Howdens, B&Q etc) but while cheaper, the quality of the Optiplan kitchens was a lot higher. You get what you pay for. Kitchen fitters were really great and went out of the way to accommodate our fitting requirements, no matter how niggling or nit picking we were. When there was an issue with our order, Optiplan rectified it promptly and at their own expense without question. Be… Read Full Review

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★★★★☆

“Just a thought...”

Written on: 29/07/2016 by Wendy78 (1 review written)

Overall we are very pleased with our new kitchen, installed by Optiplan, Reading. Their staff and installation teams were very good, Our agent, no name - as indicated, was patient and very helpful, just one point which, had it been mentioned, we would,have gone for. A tray space was suggested to which we agreed, however perhaps more useful would have been a 'space' to install extending kitchen towel/tea towel arms. Had we thought about this prior to the granite being installed then one… Read Full Review

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★★★★★

“Optiplan Camberley”

Written on: 14/07/2016 by GWileman (1 review written)

We absolutely love our new Optiplan Genoa Cream Gloss kitchen from the Camberley branch. The service we received from the branch was superb - a great example of good customer service. Their expertise in designing the best layout and use of space has resulted in our dream kitchen and we wouldn't change a single thing. The fitter was also excellent and took real pride in his work. We were also impressed with all the other tradesmen who were involved. We would not hesitate to recommend Optiplan… Read Full Review

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★★☆☆☆

“Product Issues - Buyer beware (Westbury Ivory)”

Written on: 27/06/2016 by Daughertyjx168 (1 review written)

Like many reviews, service excellent, nicely presented showrooms and extensive range. Installation team outstanding not to mention the surveyor who with some recommendations came up with an improved design. End result we were very happy. So what is the problem...Installed January 2013 we noticed in February this year one of the doors had delaminated that is the foil skin had come away from the door leaving a bubble effect. Replaced under warranty (not fitted mind you that will cost you over… Read Full Review

Lindahinchliffe's Comment

Written on: 05/07/2016

We are really disappointed to hear that you are unhappy with the service received but are sure this can be resolved if you could please contact us. Please ask for me when you call, I am the Finance Director of Optiplan Kitchens, my name is Linda Hinchliffe. Thank you.

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Windyscot's Comment

Written on: 30/08/2016

I have had exactly the same issue and have had to push for fitment FoC

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Neetkhat's Comment

Written on: 30/08/2016

We have this exact problem. What started with one door panel has now ended up with 15 door/drawer/fixed panels delaminating. Not sure how the fixed panel will be replaced without damaging our flooring! Customer services don't seem very bothered though. It took them 3 attempts of producing the wrong door before they delivered the right door. We are still waiting for a response on the 15 panels that have now delaminated!!

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Windyscot's Comment

Written on: 13/09/2016

As Finance Director can you take accountability and intervene here as clearly there is an issue. Mine was installed in early 2013 so perhaps a batch issue? Since a couple of doors were replaced a further 4 have gone just a few weeks later. Very troubled by this.

I do wonder where this sits with respect to the Consumer Rights Act under Fitness for Purpose and misrepresentation as at no time was this issue mentioned to us. On the contrary vinyl was selected as a durable alternative to paint given that we had a young family.

The limitation of 5 years warranty on vinyl doors was not made explicit until after receipt of the Guarantee.

The sales individual extolled the superiority of the Optiplan range and materials mentioning 20 year guarantees etc. This was misleading and potentially mis-selling.

Thoughts? I'll call tomorrow.

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Jberkshire's Comment

Written on: 14/09/2016

Following a conversation with the finance director, Installation Manager visited and satisfied himself that this was a product issue and not necessarily limited to those that had already failed.

With the likelihood others would fail it was decided all doors and drawers needed to be replaced and this is now scheduled for 28 and 29 September.

I am personally satisfied with the service from Optiplan following the intervention of the Finance Director. Perhaps it is the power through the Review Centre that has drawn their attention to the extent of the problem, certainly they are focussed on limiting the damage to their reputation.

I am troubled by the 5-year warranty and perhaps in part was the reasoning to change all the fronts. I am pleased you highlighted this because others will believe they have the comfort of a 20-year warranty.

I believe Optiplan through the manufacturer of the doors should explain why this has happened, what change in procedure has taken place to ensure it is not repeated and help Optiplan rebuild their reputation by offering a new 5-year warranty.

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★★★★★

“Kitchen by Optiplan Reading”

Written on: 24/06/2016 by Jasperliveson (1 review written)

After waiting ten years, I finally got to have my new kitchen. Pam the designer guided me through the process of selecting my kitchen. Would not change anything, its like living in a new house. Upset the cats the building work, but they are back to normal. Impressed with the quality of the units and a flawless installation. … Read Full Review

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★★★★★

“Optiplan Wokingham - Superb Service”

Written on: 20/06/2016 by niceday404 (1 review written)

An excellent experience all the way from design to builder recommendation, delivery, installation and after sales service. Staff are helpful, knowledgeable and flexible. No restrictions to standard sized units and construction quality is first class. All deadlines were met or bettered. I would have no hesitation in recommending Optiplan Wokingham… Read Full Review

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★★★★★

“Wow”

Written on: 15/06/2016 by DarbyKrystal (1 review written)

I have been looking at getting a new kitchen for over a year. I visited different kitchen suppliers, but felt that I was just getting the same old design that my old kitchen has. I then visited Optiplan Thatcham and found a wonderful kitchen designer. I said I wanted a wow, I wanted something totally different to what I had, and that's exactly what the person I dealt with did. The design is fantastic, allowing me to have an island which is something that all the other kitchen suppliers… Read Full Review

Marcia.at.thatcham's Response to DarbyKrystal's Review

Written on: 18/06/2016

Thank you, I can't wait to see the finished result.
Kind regards,
Marcia.

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★★★★☆

“Optiplan Basingstoke”

Written on: 08/06/2016 by Gauthier384 (1 review written)

Very professional and thorough. All issues raised were dealt with promptly… Read Full Review

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★★★★★

“More than happy with our Optiplan utility room”

Written on: 19/05/2016

We returned to Optiplan Twyford when looking to replace the units in our utility room, we had purchased our kitchen from them 15 years ago and have been extremely happy with it. After visiting other local kitchen suppliers to look at options, it was so refreshing when we returned to Optiplan and were greeted with the normal ' not a problem, anything is possible' attitude of the Optiplan staff. After a visit from the same salesman from whom we purchased our kitchen (and that does show… Read Full Review

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★★★★★

“Excellent Service”

Written on: 18/05/2016 by Miranda1947 (1 review written)

It's rare that you receive such good service from one organization across all the people you deal with, but Optiplan did just this for our new kitchen. Every step of the way was made easy, from the design to the technical plan to installation and after care. I expected the price to be very high, but we priced the kitchen with B&Q and there was not much difference between the two (but I prefer the quality from Optiplan)… Read Full Review

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★★★★★

“Optiplan kitchens Camberley”

Written on: 24/04/2016 by Gissellef156 (1 review written)

I had clear ideas of what I wanted in my new kitchen which is what he worked with. Once he walked me through my ideas I realised they didn't really work and wouldn't look how I wanted it too. But he came up with some fantastic ideas, I must of changed the design 3 or 4 times but nothing was too much bother for him. I ended up full circle and going with his original ideas but he allowed me to get there on my own going through the process myself, but given good sound advised along the way. It's… Read Full Review

Optiplancamberley's Comment

Written on: 25/04/2016

Thank you for your very kind review - I'm glad the design and space is working well for you. Best regards, Neil

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★★★★★

“Fantastic kitchen”

Written on: 20/04/2016 by SueLindPar (1 review written)

From the introductory look round at Camberley showroom to completion, everything went without a hitch. The design was fantastic with everything I wanted. The client was informed by phone call every step of the way, from contractors doing the plastering and electrics to the fitter completing the job. The craftsmanship of the units is exemplar and everything is covered by a guarantee. I will have no hesitation in recommending Optiplan kitchens to anyone, go and have a look, you will not be… Read Full Review

Optiplancamberley's Response to SueLindPar's Review

Written on: 21/04/2016

Thank you for your kind review - we hope the design and space is working well for your. Best regards Neil

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★★★★★

“A stunning kitchen ”

Written on: 14/04/2016 by Claire.C (1 review written)

We chose Optiplan Camberley to design and install our new kitchen and we certainly didn't regret it! There were numerous iterations design wise over a lengthy period of time while we changed the position and size of our kitchen until together with the designer we came up with something that really worked for us. We even had to make some quite big last minute adjustments once the structural engineer had finalised measurements, but this wasn't a problem. The delivery and installation went… Read Full Review

Optiplancamberley's Response to Claire.C's Review

Written on: 18/04/2016

Glad you are enjoying your new kitchen. Thank you for your kind review! Neil

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★★★★★

“Optiplan Camberley - Brilliant!”

Written on: 09/04/2016

The team at Optiplan Camberley are incredibly professional, proactive and knowledgeable. Unlike some kitchen 'designers' who leave you feeling like you have had to do their job for them, the Camberley team listened to our brief and challenged some of our wish list in the interests of practicality, budget and overall look. From design through to installation and aftercare it has been a complete pleasure to work with Optiplan to achieve our dream kitchen. Thank you so much… Read Full Review

Optiplancamberley's Comment

Written on: 18/04/2016

Thank you for your kind review - glad you are enjoying your new Optiplan kitchen! Neil

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★★★★★

“Brilliant Service”

Written on: 08/04/2016 by anything2016 (1 review written)

We had a kitchen designed and fitted by Optiplan Thatcham about 3 years ago. We thought the designer was brilliant and went out of her way to ensure we had excatly what we wanted and have been so happy with the new kitchen that we have asked her to quote for an update to our utility room. Would highly recommend Optiplan in Thatcham… Read Full Review

Marcia.at.thatcham's Response to anything2016's Review

Written on: 11/04/2016

Thank you for your lovely review.
Kind regards,
Marcia - Thatcham

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★★★★☆

“Kitchen renovation”

Written on: 07/04/2016 by njhffc (1 review written)

The Camberley Optiplan office provided a bespoke design that picked up all our requirements in a small kitchen and developed a number of options for us to consider. This included provide design advice and opening up the living space with the removal of an internal wall. The design software used brought it to life and the works commenced as stated, which happened very quickly. All the fitters, plasterer, and electrician etc worked as a team and the various elements were coordinated well despite… Read Full Review

Optiplancamberley's Response to njhffc's Review

Written on: 18/04/2016

Thank you for your very kind review - glad the design is working well for you! Neil

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★★★★★

“So glad we chose Optiplan”

Written on: 06/04/2016 by 175Powell (1 review written)

We bought our house from new almost 11 years ago, the kitchen was easy on the eye but had not utilised the space at all, so in the space of 11 years 3 children later we had outgrown our kitchen cupboards!! We used the windlesham branch and from start to finish were just the best! They planned our kitchen just how we wanted it but gave us advice & their expertise, I knew we had made the right choice! The kitchen began in the February half term and all the staff, the fitter, electricians… Read Full Review

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