Optiplan Reviews - www.optiplankitchens.co.uk

★★★★★
4.7 / 5
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Latest Reviews

★☆☆☆☆

“Awful”

Written on: 27/08/2015 by 48Anderson (1 review written)

It has been issue after issue since day 1. The showroom could get the plan right to the point cupboards were missing from the plan when the survey was done. Items were missing when the kitchen was delivered and some were damaged. It has taken months to get things resolved You have to pay 100% before delivery which means you little bargaining power when it goes wrong. It has taken months to resolve despite being told it is a priority. They do not make all their products hence cannot control… Read Full Review

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★★★★★

“Cant fault !”

Written on: 22/07/2015 by nickyjo (1 review written)

I recently ordered and had fitted a kitchen with appliances through Optiplans' Camberley showroom and from the initial 'fact finding' visit to the final completion was an enjoyable and stress free experience. Having nervously read reviews about other kitchen companies I went with my builders recommendation and visited the Camberley showroom which had lots of displays - They went out of their way to source the doors that i wanted and worked within my budget to come up with a plan which I was… Read Full Review

Optiplancamberley's Response to nickyjo's Review

Written on: 23/07/2015

Thank you so much for your very kind review. We hope you enjoy your new kitchen!

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★☆☆☆☆

“Not recommendable ”

Written on: 12/07/2015 by Walker6 (1 review written)

This is Optiplan : It started with the surveyor who got the plans wrong, not just 4 times submitted to us but with what was submitted to the Sn40ru. units arrived damaged and the wrong size. Months on after the date the kitchen was supposed to have been fitted, we have had more and more set backs, unacceptable products and promises of replacements being on urgent demand, which still means waiting weeks. The whole process has been disgusting and without apology until I asked for it. Even the… Read Full Review

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★★★★★

“Optiplan Kitchens Camberley”

Written on: 10/07/2015

Kitchen fitted in May/June 2015, very pleased with the result. The units themselves are of very good quality and are the most flexible with regard to sizing which set them apart from other kitchen companies. The planning, delivery,fitting,plastering,electrics, quartz and glass splash backs were dovetailed neatly together by the installation team and we were kept informed of the progress as much as was reasonable practicable. All of the staff were professional, polite and kept things as tidy… Read Full Review

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★★★★☆

“ Really pleased with our kitchen”

Written on: 02/07/2015 by ElizabethOliver (1 review written)

We have recently had our Optiplan kitchen installed and we are really pleased with it. We looked around at different kitchen suppliers but opted for Optiplan largely because of the excellent sales person, Marcia, based in the Newbury showroom, and also because their price was very competitive. Marcia was extremely professional and had some great ideas, coming up with a kitchen design that we were really happy with. She made the whole process of choosing a kitchen really easy and stress free… Read Full Review

Thatcham3's Response to ElizabethOliver's Review

Written on: 03/07/2015

Thank you for your lovely review Mrs Oliver,
Kind regards,
Marcia

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★★★★★

“Couldn't be happier”

Written on: 30/06/2015 by ClaireRahmatallah (1 review written)

From start to finish we've been impressed with Optiplan - the kitchen design was tailored to our needs and they didn't try and sell us things we didn't need. We've now got a beautiful kitchen which was expertly installed. The units are much higher quality than those we saw from other suppliers. The after sales care has been fantastic - one lady has been particularly helpful and attentive. I wouldn't hesitate to recommend Optiplan… Read Full Review

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★★★★★

“Simply outstanding service AND aftercare”

Written on: 25/06/2015 by grovedene2015 (1 review written)

I cannot recommend Optiplan enough. The sales person has been outstanding and has provided and extremely high level of service. We had a kitchen fitted 3 years ago by Optiplan which is looking as good as the day it was installed. This is no mean feat given we have a dog and two small boys. The process was seamless, everything arrived on time, all correct and exactly what I had wanted. It was great being able to choose exactly the kitchen units,fittings and lighting I wanted rather than have… Read Full Review

Thatcham3's Response to grovedene2015's Review

Written on: 27/06/2015

Thank you, i'm glad you're happy.
Kind regards,
Marcia at Thatcham Optiplan

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★★★★★

“New Kitchen”

Written on: 13/06/2015 by Heling (1 review written)

We are extremely pleased with our new Optiplan kitchen. From the several meetings with the person I dealt with at the Knaphill Showroom, who produced a stunning design, and subsequent visits from the surveyor and then the installation team - including the electrician, plasterer and, ultimately, the fitter, the process went smoothly. It has been a great opportunity to declutter and we are now up and running and delighted with the ease and effectiveness of the kitchen. A big thank you to all… Read Full Review

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★★★★☆

“cappuchino”

Written on: 26/05/2015 by Colea459 (1 review written)

All the staff that I dealt with were helpful and courteous. The designers at the Camberley showroom recommended several features to enhance the design. The fitters took the trouble to consult me on small details as the work progressed. I am very pleased with the finished result… Read Full Review

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★★★★★

“string”

Written on: 26/05/2015

I was very pleased with all aspects of the design and fitting. The staff at Camberley showroom were very helpful with ideas to improve the design. The fitters took a great amount of trouble consulting me on details throughout the process and did everything they could to minimise the disruption caused. All the staff I came in contact with in person or on the telephone were cheerful and courteous… Read Full Review

Optiplancamberley's Comment

Written on: 26/05/2015

Thank you so much for your very kind review. Glad the design and space is working well for you. from all at Optiplan Camberley

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★★★★☆

“My New Kitchen”

Written on: 22/05/2015 by SueSkilt (1 review written)

I was very happy I chose my new kitchen from Optiplan in Camberley. From the moment I saw the lovely design I knew I would be happy with the outcome. The quality is very good and apart from a few gripes,which were fixed without any problem, and the length of time it took waiting for jobs to be completed, I am over the moon with the final look. Thank you Optiplan Camberley. … Read Full Review

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★★★★★

“Delighted with new kitchen in Farnborough”

Written on: 12/05/2015 by IsabellSchmitt195 (1 review written)

We have recently had a new kitchen supplied and fitted by Optiplan Camberley and are delighted with the results. When we moved into the house 13 years ago we fitted a cheap kitchen to 'get by', promising ourselves that one day we would upgrade, and this really is the kitchen we always promised ourselves. We went for glossy wood-effect base unit fronts and gloss white top cupboards, white Silestone workstops, stainless steel American-style fridge/freezer, top quality German appliances ... the… Read Full Review

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★★★★★

“Our first Optiplan kitchen and a great success!”

Written on: 01/05/2015 by MarieandJohn (2 reviews written)

Our neighbours recommended Optiplan to us and we decided to visit the Basingstoke showroom as being one of the largest one in the area where we live. We have a small galley type kitchen and wanted to refit it in order to make the most of the small space. We were not sure what we were looking for as this was our first new kitchen but the extensive range of displays in the showroom coupled with the help of an extremely knowledgeable and experienced designer meant that deciding what would work… Read Full Review

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★★★★★

“Totally Awesome”

Written on: 27/04/2015 by Prebb (1 review written)

I cannot praise Optiplan enough when having a new Kitchen installed following an extension to my house. From the showroom staff in the Camberley branch, through to the actual installation, the whole experience was fantastic. The people in the showroom were a delight and they paid particular attention to my requirements and offered extremely useful alternatives and suggestions, the lady also totally professional in ensuring the process was seamless. When it came to the install I cannot rate them… Read Full Review

Optiplancamberley's Response to Prebb's Review

Written on: 30/04/2015

Thank you so much for the great feedback - much appreciated! Enjoy your new kitchen! Optiplan Camberley

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★☆☆☆☆

“Steer Clear Unless You Like Being Messed Around”

Written on: 02/04/2015 by KeepSmiling2015 (2 reviews written)

We had a large kitchen and utility room replaced by Optiplan. The fitting started on 22-Nov-14 and was completed on 20-Mar-15, yes four months from start to finish!! We were attracted to Optiplan because of the innovative design suggested by the consultant and the quality of the units in the showroom appeared better than other suppliers. The design phase went well, and the surveyor was okay (although it transpired he made several mistakes and overlooked things he should have picked up)… Read Full Review

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★★★★★

“Great Quality Kitchen”

Written on: 06/03/2015 by Guadalupe364 (1 review written)

From start to finish Optiplan have been a pleasure to work with. We had quotes from three different companies and Optiplan were by far the most competent in creating our design with first class graphics. Neil had good vision and was very professional in his approach. The showrooms were well presented and gave us great ideas, all dates were adhered to and any questions we had we dealt with very quickly. Having the units fully assembled made the fitment much quicker, we are extremely happy with… Read Full Review

Optiplancamberley's Comment

Written on: 07/03/2015

Thank you for your very kind review. Enjoy your new kitchen! Neil at Optiplan Camberley

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★★★★★

“Excellent design and service”

Written on: 06/03/2015 by Trystan345 (1 review written)

We were recommended to the Twyford branch as we had heard such good things about James and the team there. We weren't disappointed. From the start, they were friendly, efficient and helpful. Nothing was too much trouble and importantly, the knowledge and advice given during the design was excellent. James understood what we wanted from our kitchen in terms of looks and ease of working as we are keen cooks. The fit was efficient and now all is installed we are thrilled with the end result and… Read Full Review

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★★★★★

“Very happy couple”

Written on: 28/02/2015 by JennieDay (1 review written)

Have just got home from the Thatcham branch where we have just ordered our new kitchen. This has been the most enjoyable experience. the person I dealt with has been superb, friendly, efficient and very helpful, but never pushy - a person who really cares about potential customers. Really excited about getting our new kitchen installed. Will update you on completion to confirm that this service is carried through. … Read Full Review

Thatcham3's Response to JennieDay's Review

Written on: 03/03/2015

Thank you Jennie, i can't wait to see a photo when it's completed.
Marcia - Thatcham

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★★★★★

“Positive experience to planning my kitchen”

Written on: 24/02/2015 by BMurray (1 review written)

From first entering to browse the display kitchens, I was met with informed enthusiasm. The following process of planning the kitchen has taken several visits and conversations, but at no time have I been made to feel a nuisance. All hurdles have been removed with helpful resourcefulness. This is the second kitchen I have bought through Optiplan in Thatcham and I would recommend anyone planning a new kitchen to visit and talk through their vision… Read Full Review

Thatcham3's Response to BMurray's Review

Written on: 25/02/2015

Thank you, I can't wait to see the finished result. Kind regards, Marcia.

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★★★★★

“We are very pleased with our new kitchen”

Written on: 03/02/2015 by TTTT506 (1 review written)

We recently had a new kitchen designed and fitted by Optiplan. We looked at a number of kitchen companies before choosing Optiplan We went with Optiplan for a number of reasons. Firstly the service we received from Optiplan Camberley branch was superb. Their designer spent a great deal of time with us and really helped us configure and design our lovely kitchen. The Camberley team were very helpful and supportive throughout the design and installation process. You felt that you could trust… Read Full Review

Optiplancamberley's Response to TTTT506's Review

Written on: 03/02/2015

Thank you for your feedback. It is greatly valued!
From the Optiplan 'Camberley' Team

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