Lens Planet Lensplanet.com Reviews

Click here if this is your business
★★★★☆
3.6 / 5
69% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Lens Planet Lensplanet.com - Ask a question now

Media Gallery for Lens Planet Lensplanet.com

Lens Planet Lensplanet.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆
Lens Planet Lensplanet.com

“Leave well alone.”

Written on: 31/07/2014 by bobbob455 (5 reviews written)

I ordered my lenses from Lensplanet because they were £10 cheaper than Get Lenses for 3 months supply. Unfortunately I spent over £8 in phone calls to Lensplanet chasing my order. I was promised an email within 5 days to confirm dispatch, this came after 10 days and several phone calls. They eventually arrived just over 2 weeks after the order was placed. Perfect example of getting what you pay for, I will be buying from Get Lenses in future, a bit more expensive, but next day delivery every… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★
Lens Planet Lensplanet.com

“Easy to use and great value”

Written on: 01/07/2014 by fenlonangel (1 review written)

I am impressed with Lensplanet - the site's easy to navigate, prices are competitive, and delivery of the order is always as said. Thanks!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★
Lens Planet Lensplanet.com

“Very good service”

Written on: 20/06/2014 by cuPower84 (1 review written)

I would have no hesitation in recommending this company for your contact lens supplies… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Lens Planet Lensplanet.com

“They don't reply to emails!”

Written on: 31/05/2014

Money taken out of my account 7 days ago. Still haven't received my lens. Need them for my holiday. Have sent two emails and no response whatsoever. Will never use again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★
Lens Planet Lensplanet.com

“Reliable and excellent value”

Written on: 26/05/2014 by bryannig (1 review written)

I have been using lensplanet for a number of years and have had nothing short of an extremely professional service. With excellent value and no waiting an age for opticians to have their next delivery of contact lenses, would be happy to recommend lensplanet… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆
Lens Planet Lensplanet.com

“Buy contacts once, get spammed forever!”

Written on: 29/04/2014

A couple of years ago I bought contacts from LensPlanet ... service was OK, price was OK, delivery was prompt. However, they have been e-mailing me special offers ever since them, and no matter how many times I click the "unsubscribe" link they keep sending the offers and ads. I have written to support, I have clicked the link, and from now on I will report them to my email host as spam. One purchase doesn't give you permanent advertising rights to my e-mail addy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Lens Planet Lensplanet.com

“Avoid - nothing but problems/delays!”

Written on: 27/03/2014 by SR_Penny (1 review written)

I've used LP twice and had issues with both orders. First order was listed as in-stock - both site and confirmation email said they'd be sent in 3-5 days. Two weeks later and nothing. I had to chase them and was then told my lenses were on back-order and I'd have to wait up to 6 weeks. Second order (I only returned due to the price and thought things couldn't go wrong again) - site and email both stated as in-stock again, but as per first order, nothing. Emails take days to be responded to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★
Lens Planet Lensplanet.com

“Best value, great website”

Written on: 14/03/2014 by Claire01smith (1 review written)

I've tried other on-line contact lens companies; they're all ok but very expensive compare to lensplanet. It was pretty straightforward ordering and the lenses arrived as promised!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★
Lens Planet Lensplanet.com

“Great Service, quick delivery”

Written on: 24/02/2014 by terry.farrugias (1 review written)

Ive been using Lens Planet for nearly 5 years now, and am a very happy customer. Product always arrives on time as described and most importantly the price are one of the best. I have recommended them to many of my friends… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★
Lens Planet Lensplanet.com

“Great value for money website”

Written on: 07/02/2014 by James.murphy (1 review written)

Completely delighted to find lensplanet, it is the cheapest and most reliable site I have found. I had no problem ordering my lenses and then getting them through the post in the time stated. Great!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★
Lens Planet Lensplanet.com

“Great value for money website”

Written on: 28/01/2014 by thorpe.christopher (1 review written)

Placed my third order with them last week. All the orders I placed arrived within 3 days, great service and excellent pricing. I am a happy customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆
Lens Planet Lensplanet.com

“Great Service”

Written on: 21/01/2014 by derekhotchk (1 review written)

I am a regular customer from east coast, United States. lenplanet has lowest prices for acuvue advance lenses I use and they take about 10 days to deliver into the United States. Delivery is not super quick, but they are efficient and professional… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★
Lens Planet Lensplanet.com

“Easy to order and great service”

Written on: 09/01/2014 by julian.jonker0 (3 reviews written)

Lensplanet provide a full selection of contact lenses and solutions and are very easy to use. Go online, order your lenses and they should be with you within about 3 days. We always leave it to the last minute but still manage to put the order in and get them delivered just in time! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Lens Planet Lensplanet.com

“Unprofessional work ethic!!!”

Written on: 06/12/2013

I ordered my contacts almost over 4 months ago. They only answer via email, but it is tangle information. They definitely still have my money and I see nobody working on my claim!! Very angry!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Lens Planet Lensplanet.com

“Stay Away From Lensplanet”

Written on: 18/10/2013

I can honestly say that I have had the worst internet retail experience possible with Lensplanet. Having ordered 6 months supply of contact lenses in August (they took payment immediately) the package never arrived. Having written on many occasions to customer services, I either did not receive a reply at all or it would take 3/4 days to get a standard worded reply. All they would say is that it had been dispatched and that they should arrive in the next few days. I then turned to calling them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Annaevans's Comment

Written on: 26/11/2013

I wish I had read this before ordering. The same experience - no delivery, still no refund.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★
Lens Planet Lensplanet.com

“greatest online way to get lenses”

Written on: 04/10/2013 by tracyl84 (1 review written)

They are fast no hassle and care about their customers. They'll keep you updated on the traveling of your order… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆
Lens Planet Lensplanet.com

“Lensplanet are THIEVES and SCUMBAGS!”

Written on: 21/08/2013

I ordered contacts on the 13th of August and on the 14th the money was taken out and it would take 3-5 business days and then I get a highly suspect email from a person in their customer service department asking to fax a government issued photo ID none of the phone numbers work. Needless to say I've had to cancel my bank card and now I'm working with my bank to make sure there aren't any odd purchases made with my card. Lensplanet doesn't exist they have to hide behind computers. I hope… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆
Lens Planet Lensplanet.com

“Order my contacts last week”

Written on: 15/08/2013 by someonesgrandma (1 review written)

The payment was charged immediately and I received a confirmation. As of today the site does not show anything being shipped. I sent an email 2 days ago but so far no response. Reading these comments are making me a little nervous… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Someonesgrandma's Response to someonesgrandma's Review

Written on: 20/08/2013

UPDATE ON MY COMMENT!! RECEIVED EMAIL NOTIFICATION OF ORDER WITHIN THE NEXT DAY OF POSTING THIS REVIEW. ORDER WAS TO BE RECEIVED WITHIN 2-3 BUSINESS DAYS. I RECEIVED ORDER EXACTLY IN TWO BUSINESS DAYS AND I AM IN THE US. VERY HAPPY WITH PURCHASE WILL CONTINUE TO USE LENSPLANET AGAIN AND AGAIN.
I DO NOT WORK FOR THIS COMPANY, AND AM A FIRST TIME CUSTOMER. I FOUND THEIR SERVICE GREAT

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆
Lens Planet Lensplanet.com

“Worst. Company. Ever.”

Written on: 24/07/2013 by mersk (1 review written)

It took over a month for me to receive the order, all because they spent weeks just sitting on their asses instead of actually shipping it. I could have ignored that part, if it wasn't for the fact that they ended up scamming me for £50. I decided not to pick up the package, for two reasons: 1. I had to order lenses from elsewhere in the meantime. 2. I was charged over £20 in customs fee. The customs fee aren't their fault of course, but since I didn't pick up the package it got returned to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆
Lens Planet Lensplanet.com

“Nothing to write home about.”

Written on: 06/06/2013

My order with lenseplanet.com went fine. They claim to process 90% of orders within 48 hours but that wasn't the case for my prescription. I use toric lenses so I gave them the benefit of the doubt. It took them 9 days to process my order and it was an additional 5 to have them shipped from the coast of France to California. Payment to delivery in 2 weeks. For the money I saved I can't complain. I also had one inquiry which was replied to within one day. Bang for buck, it's worth the wait. I'd… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview