Written on: 17/07/2012 by jane.morin
The flexible plastic edging at the bottom of my shower screen became worn after several years and split. I contacted the company by email and we exchanged a couple of messages over several days. About a week after I first contacted them, a new part arrived in the post *free of charge*. (read more)
Written on: 24/04/2012
ive tried so many times to contact this company and left so many voicemails they refuse to answer....there is no email address and the fax number is not in use i also contacted sage pay of whom the payments go through and they say there closing there account as from 30th april 2012.the items i bought are faulty and unable to use them if which was a toilet and sink people watch out they seem to be a fraud company taking innocent peoples money STAY CLEAR (read more)
Written on: 31/01/2012 by Harmil
I ordered the toilet and wash basin, which arrived as promised. Sadly there was a flaw in the basin which had been glazed over. However, when I contacted Paul at Primrose, he agreed to send out a replacement immediately and without quibble. This arrived, again as promised, and I cannot speak highly enough of the service that I received. If only all the suppliers on the web were as good. (read more)
Written on: 25/11/2011 by dicky50
After a lot of searching to replace my existing enclosure I came across Primrose Bathrooms,with an easy to follow site,purchased the above enclosure delivered next day.on inspection was pleasantly supprised with the quality of the enclosure, this was in January 2011,I eventuly came to install my purchase in November 2011 again I was amazed with the quality and ease of which it was put together. I had a couple of issues with the magnetic door seal and top chrome cap on the wall jamb. These... (read more)
Written on: 30/09/2011 by chrisneasham
Required a new set of shower rollers and I found primrose bathrooms website after exhaustive research. I called their number and found the service very friendly, and very efficient. The goods arrived at my house the next day. Top marks to Primrose Bathrooms ! (read more)
Written on: 27/09/2011 by burdenm (1 review written)
I purchased an overbath shower screen after coming across the Primrose Bathrooms web site. The photos and spec. looked too good to be true for the price they were charging, especially compared with the overpriced rubbish you see in certain large DIY stores.When it was delivered (On time) it was a quality item and I am really happy with it. Unfortunately when I removed it from it's packing one of the hinges was broken. I e-mailed Primrose on the Sunday night, had a response on the Monday and... (read more)
Written on: 10/09/2011
We ordered various items including a shower cubicle, shower valve and head etc and all were delivered promptly and efficiently. Although the cubicle was not quite right for us we were able to return it and have a refund with no problems. A further little problem arose but once again, no problem and a new part was sent out straight away! Our new en suite and bathroom look outstanding and are lovely to use thanks to Primrose! We would certainly recommend them to our friends and would use them... (read more)
Written on: 17/08/2011 by hollicarrs27 (1 review written)
The website is humorous and user friendly, the products unique and great value for money. I experienced a problem with my purchase and it was handled and resolved terrifically well. Such a great service. Thanks to you all, anyone contemplating buying, do so, if only to have a refreshingly great buying experience. (read more)
Written on: 16/06/2011 by shadylady (1 review written)
shady lady wrote: i tried the shops to no avail to find my perfect bathroom rail so i turned to the good old ebay site and hoped i might find something "RIGHT" but at first saw nothing suitable at all i thought I'D come to another brick wall it seemed like my choice I'D never see when at the 11TH hour the primrose page jumped out at me so i ordered my elusive bathroom rail in the hope that the order would not fail i thought it would probably be a flop but i went ahead and did not stop ... (read more)
Written on: 08/05/2011
When fitted the neon lights do not work, the seat is loose, the toilet seat slides all over the place and yes the screws are tightened but still slides, on checking the wiring one of the connections are not in the unit and because it is polpresin there is no way of fixing, could not sent back as it replaced a broked seat, going to purchase another toilet seat but not from herer. (read more)
Written on: 04/04/2011
Excellent Company,very good fast delivery,super strong CHROMED BRASS fittings will last forever,my plumber walked off the job and took a body shower nozzle with him,contacted the company who supplied a replacement at once for no cost,RECOMMENDED GREAT can't praise them enough.
Mel Hiley. (read more)
Written on: 14/03/2011 by Dennis from Leigh (1 review written)
The quality and price of the goods is exceptional. I am especially pleased with the triple cabinet - it not only looks gorgeous, it gives a great perception of space in my relatively small bathroom. All the fittings in chrome finish complement each other. My bathroom has been transformed and has exceeded my expectations. Well done Primrose! I have recommended you to my family and friends. (read more)
Written on: 11/03/2011
Ordered a shower roller yesterday and it arrived today this part fitted perfectly well done primrose bathrooms (read more)
Written on: 25/02/2011 by SteveAddy (1 review written)
This is service from a bygone age, excellence a quality we once lived with has been dead for a long while, then we have Primrose Bathrooms who not only have resurrected the idea that the customer comes first, but delivers on that philosophy.
I placed an order for a Shower Door Knob late afternoon on Thursday 24th Feb and the said purchase was with me at 07-45 the following morning 25th Feb.
Product was great, service awesome, price, very good, postage FREE.
short of them sending someone to... (read more)
Written on: 12/02/2011
Excellent clear website with amusing presentation. A little more technical information on the product, i.e. more measurements, maybe a photo with it in pieces, as I am not a plumber it would have given me a better idea on how it was assembled, on the website would have been useful; I got this from a rival company who were selling the same thing and had a free phone number to call!
Item was ordered after mid-day and arrived by first class post the next morning, well wrapped and in good... (read more)
Written on: 10/02/2011
I genuinely cannot fault this company. We ordered a bathroom cabinet which is stunning and way ahead of competitors for value for money and quality. It arrived within a day. So impressed we ordered a second smaller cabinet, but DHL managed to mix this with another delivery from a different company and we got the wrong parcel. This is where Primrose Bathrooms customer service really showed just how good this company is. June at the company tackled DHL immediately, and when DHL couldn't find... (read more)
Written on: 08/02/2011 by SimonandAnitawarren (1 review written)
My item was a shower door with frame - EZINT-760
From the moment we found your website, we liked how easy it was to
use, Ordering and paying. Not only did it gave the customer a choice
of delivery date, As promised. Primrose bathrooms stated today for my
goods and here it is. I ordered this on Sunday afternoon and it
arrived Tuesday morning first thing.
Also your customer service is excellent on the phone, for when i spoke
to you and asked on Monday if the order was recieved the lady... (read more)
Written on: 02/02/2011
Absolutely brilliant company to deal with. Love the quirky comments through out the site. I wish I needed to get more items from them as I cant wait to be their customer again. Also wish they would take over BT, my bank and most of the other companies whose customer service/customer care is diabolical, the world of customer service would be a brighter place if it was run by the Primrose Bathroom team. FANTASTIC. (read more)
Written on: 02/12/2010
My shower door died when the wheels disintegrated over a month ago.
I tried various websites and then found Primrose.
They were willing for me to send measurements and photos to get the right item. The shower door now works fine thank to these guys.
I can't recommend highly enough (read more)
Written on: 25/11/2010 by Brian Sandercock (1 review written)
I Ordered the G3SLS-550 cabinet on Sunday night and it was delivered by 10am on Tuesday morning and delivery was included in price.
Cabinet is now fitted and looks even better than it does in the pictures, the mirror polish on the stainless steel is inside and out.
Highly recommended i will definitely shop here again as prices are very competitive, delivery and service is excellent.
Written on: 24/11/2010
this firm is top class i wish all firms would take a page from its book and give the same service as the primrose bathrooms people. kind regards to all from scotland................... (read more)
Written on: 15/10/2010 by BurtWAB (1 review written)
On two occasions recently we have had to order replacement parts from this company. The prices were cheaper than other places we tried and each time we ordered in the afternoon and the spares arrived the next day!! Communication was brilliant. We highly recommend them. (read more)
Written on: 14/10/2010
If only all companies were as helpful, from my initial enquiry through to delivery. I am very impressed.
Written on: 29/09/2010
Excellent service. We have found Primrose Bathrooms a pleasure to deal with, highly efficient, professional and helpful at all times.
Written on: 24/09/2010 by argourdon (1 review written)
An enterprising company with a really good range of cost-effective solutions to all your bathroom needs. The website has enthusiastic descriptions of the available products, and there are clear measurements and suggestions regarding possible problems. (read more)
Written on: 17/09/2010
the first toilet seat arrived faulty so i gave them a ring and spoke to a very helpfull young lady who told me no problem we will send you another one at no extra cost it arrived in perfect condition and i am very pleased wih my purchase i would highly recommended this seller and will buy from them again (read more)
Written on: 15/09/2010
VERY PLEASED INDEED WITH ALL ASPECTS. GOODS ON TIME. VERY WELL PACKED. EXCELLENT CUSTOMER SERVICES AND VERY COMPETITIVE PRICE. WILL USE THIS COMPANY AGAIN AND WOULD RECCOMEND VERY HIGHLY. NOTHING TO DISLIKE ABOUT THIS COMPANY. (read more)
Written on: 11/09/2010
fast and friendly service with a sense of humour 10/10 (read more)
Written on: 26/08/2010
I ordered a shower cubicle in 2008 and th valve started to leak, contacted Primrose bathrooms and they emailed me back the same day asking me to
photograph the part that was faulty.
The part was indentified and was ordered for me.
It came by special delivery the next day and no charge was made for the valve.
Communication was 5 star and I would recommend Primrose Bathrooms to everyone for good value and excellent service.
THEY ARE THE JOHN LEWIS OF THE BATHROOM WORLD (read more)
Written on: 27/07/2010
Really like the way the company communicates information about the products and service. It's so nice to have fun, friendly text on a web page and in emails rather than the usual boring content! In fact, I read every word of the description and confirmation email because it made me smile :)
Oh, and the product was just as I expected and arrived when they said it would, so all in all, a happy customer!
Written on: 19/07/2010
brilliant customer servic, polite and most helpfull and i can honestly say they have gone out of there way to help and advise us, i will use them over and over again and can honestly say i have never had such good service from a company on line, we have been really happy with the quality of the goods we have had and would recomend primrose bathrooms again and again , hazel mansell green from plymouth , devon. (read more)
Written on: 09/07/2010
I want everyone to know how delighted I am with the service that this company provides. I received the shower door rollers today that I ordered on Monday afternoon. That was within 48 Hours!! I have already fitted them and they work better than the original ones. Over the weekend I was resigned to the fact that I was going to fork out hundreds of pounds for a new shower door until I came across this website.
Thanks a million Primrose Bathrooms. I am a COMPLETELY SATISFIED customer and I... (read more)
Written on: 22/06/2010
This is an excellent online bathroom store. The customer service is second to none. A plus point is that they show a phone number to call them before you make an online purchase which is always good for advice about products. Then you can either order online or over the phone. The web site is easy to use. Aftersales service is very very good. We were unsure if the product was right for us and ordered some additional parts just in case we needed them. At the time of order we were advised that... (read more)
Written on: 15/06/2010
Excellent Service... ordered product delivered next working day with free delivery.
Very satisfied with product which was very good value for money.
Recommend company and would use again.
Written on: 01/06/2010
first class service & product when l phoned the lady was helpful never purchased a shower off the internet before but l was very pleased (read more)
Written on: 19/05/2010
i would just like say that the goods and service i received from Primrose bathrooms was second to none and i would have no hesitation in recommending Prinrose bathrooms to anyone.
Primrose bathrooms is a company i would use time and again, there is nothing i didn't like about the service and i really liked their friendly e-mails. (read more)
Written on: 18/05/2010
This toilet seat is exceptionally good value for the price paid. I ordered it on Saturday morning and it arrived on Tuesday morning. I was particularly pleased with the packaging as it was just enough to deliver the seat intact, but not exceptionally overpackaged, thus being environmentally sound. I wanted it to update my bathroom which still has an avocado suite, in good condition. The green background with yellow wild flowers fits the bill perfectly. (read more)
Written on: 18/05/2010
I found this product through ebay and the firm is new to me. I particularly liked the telephone contact to arrange a delivery date; the member of staff was courteous, friendly and helpful. The item is exactly what I wanted and arrived next day. Well made and practical. Only one tiny nit-pick - the text on the web etc might be a touch too casual for oldies like me! But that's very minor; I'll certainly try them again. (read more)
Written on: 15/05/2010 by HalBeeton (1 review written)
Absolutely excellent! I am delighted with my beautiful taps. Great quality. They were delivered so quickly! The staff are so friendly, professional and helpful. I cannot praise or recommend this company highly enough. Top class! A++++++ (read more)
Written on: 11/05/2010
How refreshing to be called and given a delivery date within a couple of days of ordering the item and to be told the driver would call me an hour before, and for him actually to do it! Item was delivered by 8.20am which meant I didn't have to hang around all day waiting. The item was good quality and we are very pleased with it. (read more)
Written on: 10/05/2010
If I could give more than 5 stars I would. Contact with the company was helpful and pleasant. Delivery was swift and free to boot! The item I bought was fantastic value for money. (Best value on the web!) The cabinet is very attractive, well made and makes our re vamped bathroom look fabulous and so up to date.
Even if you don't buy, visit this really amusing and individual website and brighten up your day.
Thank you Primrose Bathrooms.
Jean (read more)
Written on: 30/04/2010 by DeeQuintas (2 reviews written)
I made a phone call, seeing as we live so far away and was treated with such respect and enthusiasm by the staff member, she could not do enough to be helpful, but was also able to do that rare thing, make me feel as if I mattered. She said she would get the good shipped and organised and did. The quality of the item is excellent, the courier service fast and efficient. I will be back to this company, (read more)
Written on: 15/04/2010
Good product...good as descibed and well packaged.
Good after sales servce. (read more)
Written on: 13/04/2010
I have a beautiful shower which is the height of luxury I am delighted with it.
The big plus is it cost a third of what I would have paid on the high street.
I can't find fault with it , and the reaction of friends and family is very poititve. (read more)
As rated by real users
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