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Written on: 17/07/2012 by jane.morin (1 review written)
The flexible plastic edging at the bottom of my shower screen became worn after several years and split. I contacted the company by email and we exchanged a couple of messages over several days. About a week after I first contacted them, a new part arrived in the post *free of charge*… Read Full Review
Written on: 24/04/2012
ive tried so many times to contact this company and left so many voicemails they refuse to answer....there is no email address and the fax number is not in use i also contacted sage pay of whom the payments go through and they say there closing there account as from 30th april 2012.the items i bought are faulty and unable to use them if which was a toilet and sink people watch out they seem to be a fraud company taking innocent peoples money STAY CLEAR… Read Full Review
Written on: 31/01/2012 by Harmil (1 review written)
I ordered the toilet and wash basin, which arrived as promised. Sadly there was a flaw in the basin which had been glazed over. However, when I contacted Paul at Primrose, he agreed to send out a replacement immediately and without quibble. This arrived, again as promised, and I cannot speak highly enough of the service that I received. If only all the suppliers on the web were as good… Read Full Review
Written on: 25/11/2011 by dicky50 (1 review written)
After a lot of searching to replace my existing enclosure I came across Primrose Bathrooms,with an easy to follow site,purchased the above enclosure delivered next day.on inspection was pleasantly supprised with the quality of the enclosure, this was in January 2011,I eventuly came to install my purchase in November 2011 again I was amazed with the quality and ease of which it was put together. I had a couple of issues with the magnetic door seal and top chrome cap on the wall jamb. These… Read Full Review
Written on: 30/09/2011 by chrisneasham (1 review written)
Required a new set of shower rollers and I found primrose bathrooms website after exhaustive research. I called their number and found the service very friendly, and very efficient. The goods arrived at my house the next day. Top marks to Primrose Bathrooms !… Read Full Review
Written on: 27/09/2011 by burdenm (1 review written)
I purchased an overbath shower screen after coming across the Primrose Bathrooms web site. The photos and spec. looked too good to be true for the price they were charging, especially compared with the overpriced rubbish you see in certain large DIY stores.When it was delivered (On time) it was a quality item and I am really happy with it. Unfortunately when I removed it from it's packing one of the hinges was broken. I e-mailed Primrose on the Sunday night, had a response on the Monday and new… Read Full Review
Written on: 10/09/2011
We ordered various items including a shower cubicle, shower valve and head etc and all were delivered promptly and efficiently. Although the cubicle was not quite right for us we were able to return it and have a refund with no problems. A further little problem arose but once again, no problem and a new part was sent out straight away! Our new en suite and bathroom look outstanding and are lovely to use thanks to Primrose! We would certainly recommend them to our friends and would use them… Read Full Review
Written on: 17/08/2011 by hollicarrs27 (1 review written)
The website is humorous and user friendly, the products unique and great value for money. I experienced a problem with my purchase and it was handled and resolved terrifically well. Such a great service. Thanks to you all, anyone contemplating buying, do so, if only to have a refreshingly great buying experience… Read Full Review
Written on: 16/06/2011 by shadylady (1 review written)
shady lady wrote: i tried the shops to no avail to find my perfect bathroom rail so i turned to the good old ebay site and hoped i might find something "RIGHT" but at first saw nothing suitable at all i thought I'D come to another brick wall it seemed like my choice I'D never see when at the 11TH hour the primrose page jumped out at me so i ordered my elusive bathroom rail in the hope that the order would not fail i thought it would probably be a flop but i went ahead and did not stop then… Read Full Review
Written on: 08/05/2011
When fitted the neon lights do not work, the seat is loose, the toilet seat slides all over the place and yes the screws are tightened but still slides, on checking the wiring one of the connections are not in the unit and because it is polpresin there is no way of fixing, could not sent back as it replaced a broked seat, going to purchase another toilet seat but not from herer… Read Full Review
Written on: 04/04/2011
Excellent Company,very good fast delivery,super strong CHROMED BRASS fittings will last forever,my plumber walked off the job and took a body shower nozzle with him,contacted the company who supplied a replacement at once for no cost,RECOMMENDED GREAT can't praise them enough.
Mel Hiley… Read Full Review
Written on: 14/03/2011 by Dennis from Leigh (1 review written)
The quality and price of the goods is exceptional. I am especially pleased with the triple cabinet - it not only looks gorgeous, it gives a great perception of space in my relatively small bathroom. All the fittings in chrome finish complement each other. My bathroom has been transformed and has exceeded my expectations. Well done Primrose! I have recommended you to my family and friends… Read Full Review
Written on: 11/03/2011
Ordered a shower roller yesterday and it arrived today this part fitted perfectly well done primrose bathrooms… Read Full Review
Written on: 25/02/2011 by SteveAddy (1 review written)
This is service from a bygone age, excellence a quality we once lived with has been dead for a long while, then we have Primrose Bathrooms who not only have resurrected the idea that the customer comes first, but delivers on that philosophy.
I placed an order for a Shower Door Knob late afternoon on Thursday 24th Feb and the said purchase was with me at 07-45 the following morning 25th Feb.
Product was great, service awesome, price, very good, postage FREE.
short of them sending someone to fit… Read Full Review
Written on: 12/02/2011
Excellent clear website with amusing presentation. A little more technical information on the product, i.e. more measurements, maybe a photo with it in pieces, as I am not a plumber it would have given me a better idea on how it was assembled, on the website would have been useful; I got this from a rival company who were selling the same thing and had a free phone number to call!
Item was ordered after mid-day and arrived by first class post the next morning, well wrapped and in good… Read Full Review
Written on: 10/02/2011
I genuinely cannot fault this company. We ordered a bathroom cabinet which is stunning and way ahead of competitors for value for money and quality. It arrived within a day. So impressed we ordered a second smaller cabinet, but DHL managed to mix this with another delivery from a different company and we got the wrong parcel. This is where Primrose Bathrooms customer service really showed just how good this company is. June at the company tackled DHL immediately, and when DHL couldn't find… Read Full Review
Written on: 08/02/2011 by SimonandAnitawarren (1 review written)
My item was a shower door with frame - EZINT-760
From the moment we found your website, we liked how easy it was to
use, Ordering and paying. Not only did it gave the customer a choice
of delivery date, As promised. Primrose bathrooms stated today for my
goods and here it is. I ordered this on Sunday afternoon and it
arrived Tuesday morning first thing.
Also your customer service is excellent on the phone, for when i spoke
to you and asked on Monday if the order was recieved the lady… Read Full Review
As rated by our community of reviewers
" Terrible customer service!!!! " Read More
" DO NOT USE THIS COMPANY " Read More
" Don't bother with this company " Read More
Written by Bonifer
" REPLACEMENT IDEAL STANDARD TOILET SEAT " Read More
" Quite happy " Read More