Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 27/09/2010
Do not use this Ostend-Ramsgate service unless you are a commercial driver and intend to sleep during the crossing.
No shopping or duty free. No credit card. This was not apparent when we booked. Very limited restaurant with poor food only open for first hour and a half. Poor and expensive coffee and snack bar.
Very slow crossing - ours took five hours. In calm seas. No explanation given for the extra hour taken. Very poor communication in general. No sense of being welcome.
The ferry is… Read Full Review
Written on: 01/12/2009
Dear Fellow travellers,
DO NOT USE LD LINES
On the 22nd of Novemeber 2009 at 10:30am while we were queing for the ferry we received a call from LD lines to let us know that there was to be no crossing on account of the bad weather. No alternative transport were offered. When we asked what we should do, they told us to arrange alternative transport ourselvees and to obtain a refund the following day.
We made a booking with Eurotunnel that morning, the costs we incurred were Eur 176.00… Read Full Review
As rated by our community of reviewers
" Cannot be contacted for complaint handling " Read More
Written by JohnD19
" Direct Ferries is a too costly middle man " Read More
" Customer care getting worse " Read More
" Absolute disgrace of customer services " Read More
Written by anthob
" Bad customer service - Roof box damaged " Read More