J E James Cycles Reviews - www.jejamescycles.co.uk

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★★★★☆
4.4 / 5
84% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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★★★★★

“excellent service”

Written on: 02/09/2014 by andygiant (1 review written)

Just received a giant revel 2 2014 via internet purchase, it was unpacked and built very quickly and easily.it is present for my son so he is very happy riding around on his new bike.the price was superb, the comms, service, and delivery were spot on . No complaints at all I look forward to future business with yourselves.recommended seller. many thanks… Read Full Review

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★★★★★

“Excellent service all round”

Written on: 02/09/2014 by Meerkat.man (1 review written)

I have ordered bikes before on line from various other bike suppliers, but always encountered various niggles with either packaging or problems with the bikes. Not so with J E James, from start to finish everything went smoothly. The bike was very very well wrapped, delivery was excellent, and no problems with the bike after assembly. All in all 10 out of 10, and i will use them next time i buy a new bike… Read Full Review

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★★★★★

“Great choice and customer service”

Written on: 01/09/2014

I have recently purchased a bike from the J E James store in Rotherham and I have been very impressed with the choice of products and level of customer service I received. In search of an ideal bike I have visited 5 other stores and I can say the staff in this store was by a long mile the most helpful and knowledgeable. So much so that I returned to make the purchase in this store despite living in Derby. He has spent a long time with me letting me try out various bikes, advising on… Read Full Review

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★★★★★

“Thank you”

Written on: 01/08/2014

You had the rare part I was after in stock and at a reasonable price. It was delivered next day as promised, no nonsense. Thank you… Read Full Review

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★★★★★

“Supa swift service !”

Written on: 09/07/2014 by DougDoone (1 review written)

I needed the Giant XTC 24" mountain bike in time for my boys 10th which fell on a Wednesday. The order was placed online on the Friday before and arrived on the Monday. Which was nice...not bad considering the weekend in between. Well packaged, it needed light assemble but when it was assembled everything worked and ran true. Which was also nice... Good email communication and I could also speak to a human in just a couple of minuets. Which was... … Read Full Review

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★★★★★

“very helpful on phone and prompt delivery!”

Written on: 16/06/2014 by dairymilkmuncher (1 review written)

Excellent service, would definitely recommend. I rang to check how long delivery would take for a multi tool as I wanted it for my husband from the kids for fathers day and was debating whether to go for it or have it delivered (about 20miles away. The guy who I spoke to was really helpful on the phone, checked that they had it in stock and told me to order it on the internet and ring back with an order number. I did this, with no probs with the website. The guy said that hr would make sure I… Read Full Review

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★★★★★

“fantastic service”

Written on: 23/05/2014 by jon.matthews.754 (1 review written)

Can I just say that the service I received was excellent. Called a few days after I ordered my bike and the chap was very helpful in explaining the delivery process and the bike you guessed it was delivered as described. Cheers Jon… Read Full Review

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★★★★★

“cube 160 order”

Written on: 07/05/2014 by Bradleywoggins (1 review written)

In hindsight i probably left it a little late to order the above bike. Jejames was one of the only stockists to still have any of these bikes left. Unfortunately due to stock availability I was given a date of 12/05 with my sons birthday being on the 09/05. Panic set in and I emailed customer services but obviously they could not promise anything. However the bike arrived 05/05 7 days early. Should have a vvery happy son on Friday. Thanks again for the customer service… Read Full Review

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★★★★★

“nothing but brilliant”

Written on: 28/04/2014 by Angie97 (1 review written)

Went on the internet to find a item for my giant Nrs 4 bike....With there help and lots of emails back and forwards they helped me find the item I wanted and also if it didnt fit they would refund.It arrived within 3 days and it fits perfect im very happy with my item and also it wasnt a bad price, item was packed probably and was exactly what I order well happy… Read Full Review

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★★★★★

“Excellent service and products”

Written on: 14/03/2014 by necronomicon (16 reviews written)

It's always a worry using a new mail order supplier, but the service was secure, with well laid-out website, great selection of products and prices, quick delivery and great items , cant wait to use again soon. Would highly recommend and I got end of season bargains… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 14/03/2014 by Watsonby107 (1 review written)

Items delivered via Dpd at the time stated. All well packed and protected. Well impressed With the price and j e James customer service, And a couple of free mugs thrown in. Would definately Use again when needed. Kept informed as to order status At all times. 5 stars. … Read Full Review

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★★★★★

“adie stabilisers”

Written on: 07/03/2014 by Clarke250 (1 review written)

I received the parts I requested as per telephone conversation with a very helpful member of staff. Prompt delivery. Good quality product. Excellent service. Highly recommended. Many thanks… Read Full Review

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★★★★★

“superb customer service”

Written on: 28/02/2014 by thebaron38 (1 review written)

I ordered a pair of 5 tens from another company and was badly let down. I needed a pair for an upcoming race and so contacted J e James. Carl was super efficient and made sure I received them. In fact I received them in under 24 hrs. The service from start to finish was awesome… Read Full Review

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★★★★★

“Good prices, good communication, super fast delivery”

Written on: 27/02/2014 by JSJON (1 review written)

I purchased a great value fox fork from J E James after first asking a couple of questions which were answered promptly. The order was placed on Monday and the courier contacted me on Wednesday to agree a delivery slot. Great service could not be happier. Ordering process was straight forward online as well, will definitely use them again… Read Full Review

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★★★★★

“Great customer service”

Written on: 25/12/2013

I would just like to pass on a message of thanks to your Company for its speedy returns service. I returned a pair of cycling gloves as they were the wrong size on Monday 16th December and received the replacement order today (Saturday 21st Dec). This was great service in the busy Christmas week and I would just like to pass on thanks to all the staff involved in the order, delivery, return… Read Full Review

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★★★★★

“Impressive ”

Written on: 12/12/2013 by Uname (1 review written)

I was originally annoyed at having to return a cycle helmet when the wrong size was sent. But I would like to congratulate J E James Cycles in providing such an exceptional service by employee. in sorting out a difficulty in finding the helmet I wanted although it was not in stock in the correct colour and size. She persisted in seeking a solution to the problem and also gave me a very caring and personal service. She certainly was an exceptional ambassador for the company - so I wanted her… Read Full Review

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★★★★★

“Customer Service at its Very Best”

Written on: 12/12/2013

What an unbelievable customer focus!!! I have had exceptional service from this company from start to finish, with prompt delivery, speedy collection from the returns department and staff at this department genuinely going out of their way to source the item I required. Truly refreshing to know that companies do still exist where the customer does really matter, even when their order has been placed online. I would recommend this company without hesitation. A BIG THANK YOU from a truly… Read Full Review

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★★★★★

“Extremely efficient service”

Written on: 19/11/2013 by ColinFarr (1 review written)

Fortunately J E James proved they were more efficient than I was and with only 5 days left until a mountain bike race and a rear tyre which was well past it's best were able to deliver the in stock Maxis Ardent rubber to my door, 2 days ahead of my race. Just before ordering (which suggested delivery in 2-7 working days but at busy times may take longer) I contacted J E James and they explained if I e-mailed the approved order across they would rush it through for me. I did just that and hey… Read Full Review

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★★★★★

“Excellent service involving returns/exchange”

Written on: 05/11/2013

I ordered a pair of trainers off there web site on a Sunday night which arrived on Wednesday morning, but they didn't fit me (too small, my fault) so i emailed jejames cycles and informed them, they sent the link to print off the returns/exchange form. I sent the trainers back via royal mail on Thursday with the details and on Monday morning another pair of trainers arrived at my door which fitted me!!… Read Full Review

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★★★★★

“Excellent returns service”

Written on: 30/09/2013

I bought a part from JE James and I made an error. I then became ill and was unable to return the part within 14 days. I e-mailed the rturns dept and had a quick response that said they would accept the part back. I only expected a credit note but they refunded the ful amount back to my account in quick time and kept me informed. So, not only do they offer some good value parts and bikes, they have a friendly and efficient returns department. … Read Full Review

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