J E James Cycles Reviews - www.jejamescycles.co.uk

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★★★★☆
4.4 / 5
84% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★★★★

“Thank you”

Written on: 01/08/2014

You had the rare part I was after in stock and at a reasonable price. It was delivered next day as promised, no nonsense. Thank you… Read Full Review

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★★★★★

“Supa swift service !”

Written on: 09/07/2014 by DougDoone (1 review written)

I needed the Giant XTC 24" mountain bike in time for my boys 10th which fell on a Wednesday. The order was placed online on the Friday before and arrived on the Monday. Which was nice...not bad considering the weekend in between. Well packaged, it needed light assemble but when it was assembled everything worked and ran true. Which was also nice... Good email communication and I could also speak to a human in just a couple of minuets. Which was... … Read Full Review

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★☆☆☆☆

“Broke my bike and blamed me, don't buy from them.”

Written on: 01/07/2014 by mhalliday (2 reviews written)

I bought a brand new bike from J E James Sheffield in January, it was ok apart from that the gears weren't adjusted properly and the back brakes didn't really stop me. I took it back for the six week service and asked them to check the gears and brakes, I don't think they did anything as they were in the same state after the service. I tolerated this for a while, but eventually took it back in. They changed the brake pads, telling me it was normal for brake pads to wear out after 4 months of… Read Full Review

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★☆☆☆☆

“AVOID: Useless, unhelpful and unknowledgable.”

Written on: 20/06/2014

JE James Cycles have been nothing but useless from the moment I ordered. For a start, they only had part of what I ordered in stock despite advertising as being in stock. To be incensed further, they were useless on the phone and were haphazard in the attempt to rectify the situation. To make matters worse, I had purchased a product that they recommended. However, upon eventually receiving the product, I quickly discovered that they were utter rubbish. I was quickly made very angry by the poor… Read Full Review

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★★★★★

“very helpful on phone and prompt delivery!”

Written on: 16/06/2014 by dairymilkmuncher (1 review written)

Excellent service, would definitely recommend. I rang to check how long delivery would take for a multi tool as I wanted it for my husband from the kids for fathers day and was debating whether to go for it or have it delivered (about 20miles away. The guy who I spoke to was really helpful on the phone, checked that they had it in stock and told me to order it on the internet and ring back with an order number. I did this, with no probs with the website. The guy said that hr would make sure I… Read Full Review

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★★★★★

“fantastic service”

Written on: 23/05/2014 by jon.matthews.754 (1 review written)

Can I just say that the service I received was excellent. Called a few days after I ordered my bike and the chap was very helpful in explaining the delivery process and the bike you guessed it was delivered as described. Cheers Jon… Read Full Review

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★★★★★

“cube 160 order”

Written on: 07/05/2014 by Bradleywoggins (1 review written)

In hindsight i probably left it a little late to order the above bike. Jejames was one of the only stockists to still have any of these bikes left. Unfortunately due to stock availability I was given a date of 12/05 with my sons birthday being on the 09/05. Panic set in and I emailed customer services but obviously they could not promise anything. However the bike arrived 05/05 7 days early. Should have a vvery happy son on Friday. Thanks again for the customer service… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 05/05/2014 by raymondotrawets (1 review written)

very poor customer service, arrogant and sarcastic in there replys to my issues… Read Full Review

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★★★★★

“nothing but brilliant”

Written on: 28/04/2014 by Angie97 (1 review written)

Went on the internet to find a item for my giant Nrs 4 bike....With there help and lots of emails back and forwards they helped me find the item I wanted and also if it didnt fit they would refund.It arrived within 3 days and it fits perfect im very happy with my item and also it wasnt a bad price, item was packed probably and was exactly what I order well happy… Read Full Review

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★★★★★

“Excellent service and products”

Written on: 14/03/2014 by necronomicon (16 reviews written)

It's always a worry using a new mail order supplier, but the service was secure, with well laid-out website, great selection of products and prices, quick delivery and great items , cant wait to use again soon. Would highly recommend and I got end of season bargains… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 14/03/2014 by Watsonby107 (1 review written)

Items delivered via Dpd at the time stated. All well packed and protected. Well impressed With the price and j e James customer service, And a couple of free mugs thrown in. Would definately Use again when needed. Kept informed as to order status At all times. 5 stars. … Read Full Review

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★★★★★

“adie stabilisers”

Written on: 07/03/2014 by Clarke250 (1 review written)

I received the parts I requested as per telephone conversation with a very helpful member of staff. Prompt delivery. Good quality product. Excellent service. Highly recommended. Many thanks… Read Full Review

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★★★★★

“superb customer service”

Written on: 28/02/2014 by thebaron38 (1 review written)

I ordered a pair of 5 tens from another company and was badly let down. I needed a pair for an upcoming race and so contacted J e James. Carl was super efficient and made sure I received them. In fact I received them in under 24 hrs. The service from start to finish was awesome… Read Full Review

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★★★★★

“Good prices, good communication, super fast delivery”

Written on: 27/02/2014 by JSJON (1 review written)

I purchased a great value fox fork from J E James after first asking a couple of questions which were answered promptly. The order was placed on Monday and the courier contacted me on Wednesday to agree a delivery slot. Great service could not be happier. Ordering process was straight forward online as well, will definitely use them again… Read Full Review

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★★★★☆

“Good Job!”

Written on: 22/02/2014

Just to say thanks. As a first time customer, I'm really impressed by your service. The email delivery info is great! … Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 14/02/2014

After having cube road bike for 6 weeks and only using twice due to weather & work commitments i am now been asked to pay £300 for a new frame due to cracks in the carbon frame; after many trips/calls to JE James Sheffield to discuss and try to make some sense of why & how brand my new bike can crack after no more than 30K I've been left with the comfort that cube have offered to pay the other £300 of the full £600 cost. After one call made to store to ask for a managers name to make a… Read Full Review

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★★★★☆

“Delivery and Bike”

Written on: 12/02/2014

I would like to thank JE JAMES Cycles for their excellent service on delivery and the great bike I purchased, and I would recommend any one to purchase from them. It was the very first time i made a purchase online and they where great very good highly recommend them thank you JEJAMES and all staff… Read Full Review

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★★★★★

“Great customer service”

Written on: 25/12/2013

I would just like to pass on a message of thanks to your Company for its speedy returns service. I returned a pair of cycling gloves as they were the wrong size on Monday 16th December and received the replacement order today (Saturday 21st Dec). This was great service in the busy Christmas week and I would just like to pass on thanks to all the staff involved in the order, delivery, return… Read Full Review

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★★★★★

“Impressive ”

Written on: 12/12/2013 by Uname (1 review written)

I was originally annoyed at having to return a cycle helmet when the wrong size was sent. But I would like to congratulate J E James Cycles in providing such an exceptional service by employee. in sorting out a difficulty in finding the helmet I wanted although it was not in stock in the correct colour and size. She persisted in seeking a solution to the problem and also gave me a very caring and personal service. She certainly was an exceptional ambassador for the company - so I wanted her… Read Full Review

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★★★★★

“Customer Service at its Very Best”

Written on: 12/12/2013

What an unbelievable customer focus!!! I have had exceptional service from this company from start to finish, with prompt delivery, speedy collection from the returns department and staff at this department genuinely going out of their way to source the item I required. Truly refreshing to know that companies do still exist where the customer does really matter, even when their order has been placed online. I would recommend this company without hesitation. A BIG THANK YOU from a truly… Read Full Review

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