J E James Cycles Reviews - www.jejamescycles.co.uk

Click here if this is your business
★★★★☆
4.4 / 5
84% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
J E James Cycles www.jejamescycles.co.uk - Ask a question now

Media Gallery for J E James Cycles www.jejamescycles.co.uk

J E James Cycles www.jejamescycles.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Brilliant service”

Written on: 21/10/2014 by Humphries431 (1 review written)

I was unsure which size to order online but JE James folks sent me the sizing chart immediately and kindly accommodated a change to my order when I realised my mistake. I was kept updated on progress with the order and received it, well packed, in a couple of days… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“excellent service”

Written on: 02/09/2014 by andygiant (1 review written)

Just received a giant revel 2 2014 via internet purchase, it was unpacked and built very quickly and easily.it is present for my son so he is very happy riding around on his new bike.the price was superb, the comms, service, and delivery were spot on . No complaints at all I look forward to future business with yourselves.recommended seller. many thanks… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service all round”

Written on: 02/09/2014 by Meerkat.man (1 review written)

I have ordered bikes before on line from various other bike suppliers, but always encountered various niggles with either packaging or problems with the bikes. Not so with J E James, from start to finish everything went smoothly. The bike was very very well wrapped, delivery was excellent, and no problems with the bike after assembly. All in all 10 out of 10, and i will use them next time i buy a new bike… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great choice and customer service”

Written on: 01/09/2014

I have recently purchased a bike from the J E James store in Rotherham and I have been very impressed with the choice of products and level of customer service I received. In search of an ideal bike I have visited 5 other stores and I can say the staff in this store was by a long mile the most helpful and knowledgeable. So much so that I returned to make the purchase in this store despite living in Derby. He has spent a long time with me letting me try out various bikes, advising on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Thank you”

Written on: 01/08/2014

You had the rare part I was after in stock and at a reasonable price. It was delivered next day as promised, no nonsense. Thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Supa swift service !”

Written on: 09/07/2014 by DougDoone (1 review written)

I needed the Giant XTC 24" mountain bike in time for my boys 10th which fell on a Wednesday. The order was placed online on the Friday before and arrived on the Monday. Which was nice...not bad considering the weekend in between. Well packaged, it needed light assemble but when it was assembled everything worked and ran true. Which was also nice... Good email communication and I could also speak to a human in just a couple of minuets. Which was... … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Broke my bike and blamed me, don't buy from them.”

Written on: 01/07/2014 by mhalliday (2 reviews written)

I bought a brand new bike from J E James Sheffield in January, it was ok apart from that the gears weren't adjusted properly and the back brakes didn't really stop me. I took it back for the six week service and asked them to check the gears and brakes, I don't think they did anything as they were in the same state after the service. I tolerated this for a while, but eventually took it back in. They changed the brake pads, telling me it was normal for brake pads to wear out after 4 months of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID: Useless, unhelpful and unknowledgable.”

Written on: 20/06/2014

JE James Cycles have been nothing but useless from the moment I ordered. For a start, they only had part of what I ordered in stock despite advertising as being in stock. To be incensed further, they were useless on the phone and were haphazard in the attempt to rectify the situation. To make matters worse, I had purchased a product that they recommended. However, upon eventually receiving the product, I quickly discovered that they were utter rubbish. I was quickly made very angry by the poor… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“very helpful on phone and prompt delivery!”

Written on: 16/06/2014 by dairymilkmuncher (1 review written)

Excellent service, would definitely recommend. I rang to check how long delivery would take for a multi tool as I wanted it for my husband from the kids for fathers day and was debating whether to go for it or have it delivered (about 20miles away. The guy who I spoke to was really helpful on the phone, checked that they had it in stock and told me to order it on the internet and ring back with an order number. I did this, with no probs with the website. The guy said that hr would make sure I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“fantastic service”

Written on: 23/05/2014 by jon.matthews.754 (1 review written)

Can I just say that the service I received was excellent. Called a few days after I ordered my bike and the chap was very helpful in explaining the delivery process and the bike you guessed it was delivered as described. Cheers Jon… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“cube 160 order”

Written on: 07/05/2014 by Bradleywoggins (1 review written)

In hindsight i probably left it a little late to order the above bike. Jejames was one of the only stockists to still have any of these bikes left. Unfortunately due to stock availability I was given a date of 12/05 with my sons birthday being on the 09/05. Panic set in and I emailed customer services but obviously they could not promise anything. However the bike arrived 05/05 7 days early. Should have a vvery happy son on Friday. Thanks again for the customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“poor customer service”

Written on: 05/05/2014 by raymondotrawets (1 review written)

very poor customer service, arrogant and sarcastic in there replys to my issues… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“nothing but brilliant”

Written on: 28/04/2014 by Angie97 (1 review written)

Went on the internet to find a item for my giant Nrs 4 bike....With there help and lots of emails back and forwards they helped me find the item I wanted and also if it didnt fit they would refund.It arrived within 3 days and it fits perfect im very happy with my item and also it wasnt a bad price, item was packed probably and was exactly what I order well happy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service and products”

Written on: 14/03/2014 by necronomicon (16 reviews written)

It's always a worry using a new mail order supplier, but the service was secure, with well laid-out website, great selection of products and prices, quick delivery and great items , cant wait to use again soon. Would highly recommend and I got end of season bargains… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fantastic service ”

Written on: 14/03/2014 by Watsonby107 (1 review written)

Items delivered via Dpd at the time stated. All well packed and protected. Well impressed With the price and j e James customer service, And a couple of free mugs thrown in. Would definately Use again when needed. Kept informed as to order status At all times. 5 stars. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“adie stabilisers”

Written on: 07/03/2014 by Clarke250 (1 review written)

I received the parts I requested as per telephone conversation with a very helpful member of staff. Prompt delivery. Good quality product. Excellent service. Highly recommended. Many thanks… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“superb customer service”

Written on: 28/02/2014 by thebaron38 (1 review written)

I ordered a pair of 5 tens from another company and was badly let down. I needed a pair for an upcoming race and so contacted J e James. Carl was super efficient and made sure I received them. In fact I received them in under 24 hrs. The service from start to finish was awesome… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Good prices, good communication, super fast delivery”

Written on: 27/02/2014 by JSJON (1 review written)

I purchased a great value fox fork from J E James after first asking a couple of questions which were answered promptly. The order was placed on Monday and the courier contacted me on Wednesday to agree a delivery slot. Great service could not be happier. Ordering process was straight forward online as well, will definitely use them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Good Job!”

Written on: 22/02/2014

Just to say thanks. As a first time customer, I'm really impressed by your service. The email delivery info is great! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst customer service”

Written on: 14/02/2014

After having cube road bike for 6 weeks and only using twice due to weather & work commitments i am now been asked to pay £300 for a new frame due to cracks in the carbon frame; after many trips/calls to JE James Sheffield to discuss and try to make some sense of why & how brand my new bike can crack after no more than 30K I've been left with the comfort that cube have offered to pay the other £300 of the full £600 cost. After one call made to store to ask for a managers name to make a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview