J E James Cycles www.jejamescycles.co.uk Reviews
Latest Reviews
★★★★★
“Fantastic Level of Customer Care!!”
Written on: 16/06/2013 by Steve... (1 review written)
Previously I have only ever used either Chain Reaction Cycles, Merlin Cycles or ebay for most of my MTB parts, but on this occasion I was after one item in particular: A "Shimano XTR M970 9-speed Cassette 12-34t" to which J E James had in stock! Anyway I emailed to double check it was the right item I required & to see how many they had left in stock plus whether or not it was an original factory boxed item or an OEM item, well within a few hours I had my answer. So without further... (read more)
★★★★★
“Cycle Chain Cleaner”
Written on: 13/06/2013 by MitziP
Order this item on the Tuesday evening but when I received the confirmation I realised I may not get it in time for Father's Day. I emailed the Customer Services Dept and asked if there was any chance this could be delivered urgently. Even though this could not be guaranteed, I am pleased to say I received my item today Thursday morning. Very swift and excellent service, very happy. (read more)
★★★★★
“Efficient, helpful, cheap”
Written on: 05/06/2013
Great service from a guy who promptly pushed an order of mine through as trying to build up 29er in time for a race this weekend. Professional and efficient and honest - telling me when the order had gone out. Best price around on the web. Thanks. (read more)
★★★★★
“Very good customer care”
Written on: 04/06/2013 by ubert767
I requested an early dispatch of an order for two rear cycle racks so that I'd be able to use them for a rapidly approaching tour of Germany. They duly arrived, as they promised. Great service, thanks very much. (read more)
★★★★★
“Fantastic knowledgeable service. ”
Written on: 04/06/2013 by Gavinda1975 (1 review written)
I recently contacted J E James cycles about an upgrade part for my kona 2+2 that could only be obtained through an official distributor. After messing about with my local store I contacted the advisor at J E James and told him of my request. 20 minutes later I had a price and was told the part would be sent once they obtained it from kona. About 10 days later the part arrived by courier, well packaged and on time! I have used J E James once before as an 'anonymous' online customer and again... (read more)
★★★★★
“Great service”
Written on: 04/06/2013
Ordered two tyres a couple of days ago, very good price. Delivered on time by DPD as promised by text updates, Very impressed with service, will def look at JE James first for all future bike stuff... (read more)
★★★★☆
“Bought couple weeks ago Hybrid Bike last year...”
Written on: 04/06/2013 by jeremy78 (2 reviews written)
Bought couple weeks ago Hybrid Bike last year generation. Packing was really good, bike a bit uncomfortable for me, but it was bought for my son he is happy with it, and I'm happy as well. Thanks, Jeremy (read more)
★☆☆☆☆
“Bad customer service”
Written on: 03/06/2013
I ordered a handlebar and some handlebar tape last week. They did not have the tape in stock so a mail was sent asking what to do about the order. I replied telling that they can either replace the tape with another similar product or drop it from the order completely and just send the handlebar. After that I have received no information at all about what has happened to my order. I really cannot recommend this shop for anyone, I'm afraid. (read more)
★★★★★
“Excellent Delivery Service”
Written on: 01/06/2013
I wanted to say thank you very much for the excellent service I received with the attached order. The delivery was spot on time and having the knowledge of when it was going to be delivered was very helpful. I will definitely use your business again when I need to. (read more)
★★★★★
“Great service and price even when my demands changed....”
Written on: 30/05/2013 by davebramley
Great service and price even when my demands changed. I would definitely use again. Carl was really helpful in particular chasing a difficult supplier and arranging 2 separate deliveries for the items. (read more)
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Showing 1 - 10 of 152 Reviews
★★★★★
“Online mail order purchase UNBIASED”
Written on: 16/05/2013 by ATaylor707
My mission was to find a cheap hybrid for a friend of mine who is just about to start cycling. I wanted to use a proper bike so eliminated the usual suspects. After visiting several LBS's, I decided on a bike and checked online for reviews. I found the same bike at J E James,, brand new (not ex-demo like the LBS) at a better price. I have 2 road bikes but was considering another bike to use when camping etc, and was so impressed with the price that I ordered one for myself as well. I won't... (read more)
★★★★★
“very good custom service”
Written on: 10/05/2013
just had my second cycle scheme voucher for safety clothing and i only look at one site jejames cycles because very good customer service a very good web team and good feedback. dont just take you and make you wait for months.many thanks for all the workers at jejames and keeping me informed. why cant we have more of this in britain many thanks mark burrows (read more)
★☆☆☆☆
“Poor quality bearings, poor quality axle, poor everything”
Written on: 10/05/2013 by Rosscopk (1 review written)
After being sent the wrong quantity of bearings (short by half), after inspection showed they were all pitted!! What is going on here? Sold as weldtites but clearly not. Replacements were promised but are still AWOL long after delivery was promised. The axel for a shimano hub arrived also arrived damaged with the cone cover bashed and off centre. The person on the phone answers like some disgruntled teenager and couldn't care that I'm now stuck without parts and missing a weekend away group... (read more)
★★★★★
“Reasonable prices, quick and helpful service”
Written on: 10/05/2013 by KarenCC (1 review written)
I used this company to order bike tyres. I'd not heard of them before and had not read any reviews. They appeared to be the cheapest and one of the few which stocked the size/type I required. I was very impressed. I placed an order for the 2-7 day delivery option (rather than the next day) though I was taking a risk because ideally, I needed them for the weekend (5 days later). My card failed to verify initially so I dropped them an email to ask them to contact me asap with any... (read more)
★★☆☆☆
“Poor Service & Delivery”
Written on: 07/05/2013
Ordered from JE James as the item was a few quid cheaper than normal preferred suppliers Wiggle, Evans & Chain Reactions. Their customer communications are really poor. You have no idea whether your item has been dispatched. Furthermore, The shipping times is way too long. I called today, and told my item has not been shipped. I've ordered items from Wiggle and the other suppliers and never waited this long. Think they are taking orders on product they say they have in stock and don't... (read more)
★★★★★
“This is how it should be”
Written on: 22/03/2013
I got good, friendly advice on the telephone before my purchase. Once I ordered the bike, my email queries were replied to swiftly, and then my bike arrived yesterday, earlier than expected and perfect in every way. Thanks very much! (read more)
★★★★★
“Recent Order for Fox Float RL Forks”
Written on: 19/03/2013 by JohnGriffiths
A quick message to thank you for your outstanding service re the recent order for Fox Float RL Forks. It's the first time I've used J E James, and I was highly impressed with the speed in which my order was processed, and the texts that provided regular updates of the orders progress. I'll definitely be back. Thanks again John Griffiths (read more)
★★★★★
“Swift Delivery”
Written on: 15/03/2013
Very good communications throughout the purchase and delivery process, timely delivery. Can't be more happy with the service. Very helpful staff (read more)
★★★★★
“Fast turnaround”
Written on: 14/03/2013
I left ordering my daughters bike until the last minute. I ordered the bike on line and requested next day dispatch, not thinking that I would have any chance of getting it. To my surprise I received an e-mail saying it would be all despatch on time in full. The following day the bike was dispatched and arrived on time. Fantastic service would use again. (read more)
★★★★★
“Cheap value prices, wide range, fast delivery”
Written on: 13/03/2013
I ordered a bicycle pannier from them, it was over half the price than offered at other online shops eg bobbins bikes, which was obviously bloody fantastic alone. It also arrived very quickly by courier which alerted me to delivery times by text, and delivery was free. They have a pretty wide range of other bike bits like bags and lights etc so I will definitely be checking their website before ordering anything from my usual wiggle.com (no disrespect to wiggle) in the future Highly recommended (read more)
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Showing 11 - 20 of 152 Reviews
★☆☆☆☆
“Dreadful”
Written on: 13/03/2013
I have purchased from JE James via telephone previously and had a good experience, so decided to use them again to purchase my new bike. What a mistake!! Tried to place my order only to betold gruffly "that it would be easier to do it on line to get free delivery" and the phone was hung up without any chance to say anything else You would think that in these trying economic times traders would welcome business. I can assure you that I would not waste my time or effort to try and do any... (read more)
★★★★★
“American Classic 420 Aero 3 wheelset”
Written on: 08/03/2013
Excellent prices, excellent service. Wheels arrived within the timezone stated. (read more)
★★★★★
“Excellent value, excellent service :))”
Written on: 04/03/2013 by Browny101
I would just like to say I have ordered two things on two separate orders over the last couple days and I can honestly say the customer service and delivery times have been fantastic. This combined with the great price I paid for the items will definitely make me put yourselves at the top of the list when purchasing my next lot of cycling equipment. I just felt credit where credit is due. (read more)
Blazze212's Response to Browny101's Review
Written on: 10/03/2013
wat did you buy and what country did they deliver to?
Reply to this comment
★★★★★
“Fulcrum Racing 3 review”
Written on: 21/02/2013 by asmith231
Ordered Fulcrum Racing 3 Wheel set, these were in stock and were promptly shipped ( to Australia ). I had one contact with JEJames re ETA (via email ) as they took a while to arrive and this was promptly responded to. Shipping to Australia a bit slow ( large item - 10 - 15 days ) - price of shipping $30 fantastic. Overall have recommended to friends. (read more)
★★★★★
“Armadillo Tyres”
Written on: 20/02/2013
good prices, rapid delivery, excellent delivery system, txt, tracking ect (read more)
★★★★★
“Very happt”
Written on: 19/02/2013 by HaydnD (1 review written)
Glenn, Not only did the part turn up first thing this morning. It was also the CORRECT part!!! You might think this a small thing but this is my third attempt to source a medium cage type 2 X9 so I am a happy bunny. Good job guys. Many thanks (read more)
★★★★★
“Excellent service ”
Written on: 15/02/2013
Dear all at jejames. Ordered a saddle, pedals and handlebar grips from you on thursday, dispatched friday, arrived saturday morning. Excellent service. Items nice and shiney too. Keep up the good work as I'll be using you more often from now on. Shaun from Hull (read more)
★★★★★
“unbeatable”
Written on: 08/02/2013 by star4burst
I would just like to comment on the outstanding service you have just given me , I ordered a bike yesterday morning I added to the order later and still the bike was delivered this morning less than 24hr after I ordered it.This just proves that old fashioned service still exists. .Please could you let your team know how good they are. Thank you for this level of service (read more)
★★★★★
“Efficient!”
Written on: 22/01/2013
Placed my order Sunday evening and arrived Tuesday morning fantastic service thank you. (read more)
★☆☆☆☆
“Worst online shipping ”
Written on: 18/01/2013 by Fpiedade1
Of the major cycling Internet shopping websites this is by far the worst. Ordered a pair of cycling shoes when I thought that I was grabbing a bargain but it was a waste of money and a waste of my time. When the ordered arrived I was amazed with the box they used to pack, was an amazon used box, looked like I was buying from a seller in eBay rather than an cycling website. The shoes were useless as they didn't have an adapter for any kind of pedals they were a very old stock. And then to... (read more)
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Showing 21 - 30 of 152 Reviews
★★★★★
“Outstanding”
Written on: 15/01/2013
Hi there. Just wanted to give you some great feedback. I ordered this yesterday and it arrived with the postman this morning. A fantastic service. Thank you so much. Kindest Regards Mark (Essex) (read more)
★★★★★
“My Recent Order”
Written on: 10/01/2013 by Westmerian (2 reviews written)
Thanks for a first class service - delivered early, in good coditition, for a very competitive price. I have no hesitation in recommending you to all of my local CTC member group - brilliant! (read more)
★★★★★
“Fast parts, on time.”
Written on: 09/01/2013 by Grubbythumb (1 review written)
I ordered a SRAM rear mech and a pair of hoods on-line, went through the checkout process and got the confirmation e-mail, as you do with all on-line retailers. I then got a further e-mail, telling me I would get full tracking data, which I did along with a delivery date, I then got another e-mail on the morning of delivery advising me that my goods would arrive between 14.22 and 15.22. I made sure I was home by 14.00 and was pleased to see that I had not missed the delivery at 8.30, I'm... (read more)
★★★★★
“Cateye Bicycle computer”
Written on: 08/01/2013 by revadavies (1 review written)
A small magnet was missing from the package and I emailed my problem - that was Monday and it was delivered next morning by first class post - brilliant service "with a smile"! Who could do better than that? Alan Davies (read more)
★★★★★
“Cheap, responsive service and fast delivery”
Written on: 04/01/2013 by wezlowe
(Comments I originally sent via mail) I’d just like to take the chance to offer you my thanks for what has been a very pleasant experience. Using your 11DAY discount code I’ve been unable to find this bike cheaper anywhere else on the net. Free delivery was also a huge bonus, and the delivery service was second to none. I’m really pleased with the bike thus far, and I’d be more than happy to recommend you to friends and family. Thanks again (read more)
★★★★★
“super fast exellent service”
Written on: 21/12/2012 by mundystylee (1 review written)
i ordered a pair of downhill pants yesterday afternoon within the hour the delivery company text me with an hour delivery slot.and today their driver delivered my order within the first minute of my time slot.exellent service thankyou and merry xmas mundy (read more)
★★★★★
“Look Blade carbon”
Written on: 21/12/2012 by andrewbranch
Best price on the net, even able to speak to someone regarding delivery, promised for next day and arrived within a 1 hour timed slot. highly recommended and will use again. (read more)
★★★★★
“Fast efficient all-round service”
Written on: 15/12/2012 by TrishyB
Bentrager Cycling Jersey ordered on 10th December arrived less than 2 days later.Amazing service-thanks so much for fast delivery and updates on dispatch.Will definitely be recommending your business. (read more)
★★★★★
““Excellent service””
Written on: 12/12/2012 by rogerharrington39 (2 reviews written)
I have recently ordered a bike from this company and I had really left it a bit late, with only a 5 day window to receive the bike. Never actually bought a bike online before. Looked at quite a few sites but was impressed with how easy and well set out the site was for JE James. The staff at J E James were so helpful and kept me informed of each stage of despatch and really did their upmost to ensure I received it within the deadline. I received the bike in plenty of time. I would highly... (read more)
★★★★★
“Fantastic to deal with online! ”
Written on: 05/12/2012 by Marley86
I ordered a giant bike for my partner as a christmas present online, it was ordered on a Sunday night and delivered on the Tuesday. I was very impressed with how quick this was dispatched and delivered especially as it was getting close to christmas. Between the Sunday and Tuesday i recieved text messages to let me know my order had been dispatched and I was giving an hour time slot to letting know when it would be delivered, which was kept to! I would definatly use this company again and... (read more)
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Showing 31 - 40 of 152 Reviews
★★★★★
“Wow - great service!”
Written on: 30/11/2012 by NickVizor (1 review written)
Had some great service from J E James Cycles... thought I'd share my experience with others! Ordered my goods at 10:45pm. Had an acknowledgement within minutes, and an email first thing the following morning to say my goods had been despatched. The courier company then got in touch with tracking information and a 1 hour time slot for delivery, and then delivered on time. If only all online shopping was this easy! Can't fault the service, and would recommend to all that you use J E Cycles. (read more)
★★★★★
“ggood service, good value,fast delivery,thats all you...”
Written on: 28/11/2012 by richhump (1 review written)
ggood service, good value,fast delivery,thats all you need nice one! (read more)
★★★★★
“top class service”
Written on: 27/11/2012 by davehammond (1 review written)
I also work in an industry driven by customer service and have to say it was a pleasure doing busines with them. Easy to order, prompt follow up when item not in stock, offered an alternative whick i purchased, dealt with me by phone not just email. did what they said they would do. Bike arrived in the hour slot they said it would, perfect condition. they couldnt have done anymore than they did. Restored my faith in buying on line, which I normaly hate. Many thanks (read more)
★★★★★
“Excellent service at an excellent price”
Written on: 20/11/2012
Order a pair of Specialized BG Primo Shoes on a Friday, delivered on following Tuesday. They are exactly what I needed at an unbelievable price, and free delivery. If you haven't used this supplier before, be assured they are both reliable and competitive. (read more)
★★★★★
“Happy with JE James”
Written on: 16/11/2012 by ThaiBaza
Ordered Castelli shorts in medium size which i could not find anywhere else on the web and also couple of Castelli tops at very good prices. Delivery was to Thailand and i received my goods within the stated delivery time. Could not fault JE James and would be happy to use them again (read more)
★★★★★
“Top Notch Service”
Written on: 15/11/2012 by joewilson73
This is the most plesant transaction ive made in a long time..david at jejamescycles took the time to check stock and advised me on the quickest and cheapest way to get my new shoes.(Teva mid link)the guys in the warehouse were lightening fast ...i placed my order at 2.54 pm tuesday and got them 1.35pm wednesday ,postage and packaging free and cheapest i could find them who actually had them in stock....all in all a fantasticly hassle free transaction ,,,these guys are a credit to mankind.... (read more)
★★★★★
★★★★★
“Great Service”
Written on: 12/11/2012 by agentbeans
I have recently bought the Peugeot Premiere Single Speed Or Fixie City Bike, I was very impressed with the service and delivery time fantastic so much so I have purchased a second bike. Great to see companies with such good service and products at great prices!! One Happy Customer! (read more)
★★★★★
“Excellent service”
Written on: 01/11/2012
Bought a Look road bike frame - very happy with price and shipment - but had a problem with the steering assembly. However, JeJames (specifically Glenn!) sorted it out to my FULL satisfaction. Warmly recommended - I would return and happy to recommend! (read more)
★★★★★
“Straight forward no hassle purchase, plus quick delivery!”
Written on: 26/10/2012
Easy purchase, delivery was next day with delivery company contacting with delivery time options! (read more)
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Showing 41 - 50 of 152 Reviews
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Jonhallreview's Comment
Written on: 09/04/2013
I must challenge this comment. Our customer services never hang up on a customer and always give our customers the cheapest option for their order (hence the advice to order to receive Freepost). I think you have misinterpreted the intention of advice for your benefit as a negative attitude.
I would like to discuss this with you so please contact us and ask for the manager.