Furniture 24/7 Reviews - www.furniture247.co.uk

★★☆☆☆
1.6 / 5
201
16% of users recommend this
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  • Value For Money

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Latest Reviews

★★★☆☆

“Good in the end”

Written on: 23/08/2015 by Esperanzaz1985 (1 review written)

I got off to a shaky start with 24/7 . I hadn,t read any reviews before I ordered so knew nothing. At first when I ordered -no problem. Then nothing. I rang after sales - vey rude man who swore at me- then several emails to customer services - with threat of section 75 of the credit consumer act - I now have my furniture installed. I would say that I gave this company the benefit of the doubt and from when I complained i had good communication and service. The delivery service was good. So I… Read Full Review

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★★★★☆

“bed matress”

Written on: 10/08/2015 by SamanthaGunn (1 review written)

on the whole am happy bed fantastic nd very combatable poor customer care a guy swore at me over the telephone they need training on customer services am very happy with the bed fully washable I luv it I got bed in few days later was not next day delivery bed fantastic and very comftable so am happy… Read Full Review

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★☆☆☆☆

“Ordered mattress and promised next day delivery. Never...”

Written on: 03/08/2015 by Camron11 (1 review written)

Ordered mattress and promised next day delivery. Never arrived, only answerphone and no one responded to my messages. I then discovered this site and immediately phoned my bank who, even though I paid with a debit card, were willing to open a "dispute' which means the bank refund me the money and then go after 24/7 for it back themselves… Read Full Review

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★☆☆☆☆

“bed matress headboard”

Written on: 31/07/2015 by fmMcCleary497 (1 review written)

I did receive the product in good working condition fancs for that the customer care was absolutely appalling they swore at me for enquiring....they have no idea how to dal with people ........they lied at me keep telling me was going onto van end of each day when it never did.....I waited in house for 3 full days before this was delivered .........no I would not recommend them to anyone I suggest they look into customer care and how they treat the cutomers instead of swearing at them I got… Read Full Review

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★☆☆☆☆

“This company is crooked do not order anything online”

Written on: 31/07/2015 by 158McGregor (1 review written)

I HAVE ORDERED A MATTRESS AND DUVET FOR A MENTALLY HANDICAPPED MAN WHO IS INCONTINENT ON 21ST JULY FOR NEXT DAY DELIVERY It is now 29th July and still not mattress each time I call I get told it is being dispatched tomorrow. The are lying and should not be in business. I asked for a refund and they said it would take 28 days. Totally Unacceptable The website is operating and taking money but they are not delivering the orders they are dishonest do not be fooled like me… Read Full Review

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★☆☆☆☆

“Happy to take your money but not deliver your goods.”

Written on: 29/07/2015 by Shoddy247 (1 review written)

I didn't look at these reviews prior to ordering "BIG MISTAKE". Have ordered items & been promised several delivery dates & still waiting for goods. This company reminds me of Electronics 27/7 who went out of business on Black Friday leaving thousands disappointed. Beginning to think its the same shabby lot who have just changed company name. Avoid any company with 24/7 in the title… Read Full Review

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★☆☆☆☆

“JOKE OF A COMPANY!!”

Written on: 24/07/2015 by sandradee83 (1 review written)

** DO NOT BUY FROM THIS COMPANY** They are quick enough to take your money and sales team and phone line are picked up all the time, but after sales is no existant if you have an issue! We ordered 8 dining room chairs for delivery before xmas and until this day we only have had 2 of the 6 that we ordered, we are in the process of taking them to small claims court. We needed 8 white dining room chairs for delivery before xmas as we were having family over for xmas dinner, after phoning around… Read Full Review

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★☆☆☆☆

“Don't use this company. Don't even think of using it !!”

Written on: 16/07/2015 by olddrystonewall (1 review written)

If only we had looked at this website!! What fools we are. We ordered a waterproof mattress for Friday 10th to be delivered to a relatives care home. Checked on Monday, no delivery. Phoned " The mattress was out of stock so it will be delivered next Friday". Phoned today " the mattress will be delivered on Monday" I have cancelled the order. Lots of phone calls hung up. Lots of phone back promises not phoned back. Terrible company - terrible staff - terrible customer service. I will keep you… Read Full Review

Leonc1963's Response to olddrystonewall's Review

Written on: 20/07/2015

Good luck because you will need it, we are in same boat for same product they have broken distance selling regulations and are also trading under furniture 24/7 illegally as company was dissolved long ago

I am going to write to FlameTV in the hope they will take up this disgusting company that prays on the elderly in the hope they will take it up with a full investigation If you or anyone else is interested you can contact me.

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Olddrystonewall's reply to Leonc1963's Comment

Written on: 08/08/2015

There is light!! We have discovered a way of getting money back.
If you use a credit card you can fairly quickly get money back by contacting the CC company. However for us poor saps who paid by debit card we thought all was lost, but no.
Here is what you do- contact your bank (ours is Barclays) and ask for a "chargeback". Don't get fobbed off by people not knowing what it is, just get someone at the bank who does. Chargeback is a process where you fill in a form and put as much detail about what has happened and the bank take the money back from the company and put it back in your account. (beware - the bank still has the right to take the money out again if you are proved wrong.) We got our money back this week. Best of luck.

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★☆☆☆☆

“DO NOT BUY FROM THEM!!!!!!!”

Written on: 03/07/2015 by 55Kennedy (1 review written)

I feel so stupid now not having read the reviews but their website looked professional enough I have had 6weeks of stress , anger,frustration,sleepless nights dealing with these twits I bought bedroom furniture costing me over £1000 paid by visa debit stupidly (if you are ever brave enough to purchase anything from these people use credit card )which they took out of my account within minutes of placing the order I was told 7-10 days delivery which never came around I had weeks of trying to… Read Full Review

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★☆☆☆☆

“WORST company I have EVER dealt with. AVOIID”

Written on: 29/05/2015 by TotallyAmazed (1 review written)

'Next day' delivery was 2 weeks later. Dispatched half a bed. Took my payment before goods dispatched then would not cancel order. ALL staff rude, no one replies to emails or calls you back. Was told to chase up my delivery myself. Refused to give me as refund because I refused to accept delivery of half a bed!! Eventually told me I would have a refund then 3 weeks later denied it totally. Now claiming its outside of time lines even though I have proof the signed for the return to their… Read Full Review

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★☆☆☆☆

“Stay Away”

Written on: 24/05/2015 by RT76 (1 review written)

It's a shame I didn't look at this site before ordering. Use at your peril. No customer service, never called me back never delivered in the timescale promised, no communication. Even after I cancelled the order they wouldn't refund. Had to dispute the payment with the bank, who have refunded me but now have to chase the company themselves. The only reason there is one star is because you can't put none!… Read Full Review

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★☆☆☆☆

“ABSOLUTELY ATROCIOUS - USE AT YOUR PERIL!”

Written on: 08/05/2015 by debbie010667 (1 review written)

We ordered a glass and chrome table from the "easy to use" and "quick to take the cash" website. After many phone calls to the sales department, many promises of "the table will be with you by the weekend" - we asked to cancel the order and for our money back...the table was promised between 3-7pm the next day....it arrived at 6.45AM!!!!! at least it arrived, however we needed to return it as it wasn't suitable for our room. Again many phone calls later trying to arrange the return… Read Full Review

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★★★★★

“superb service”

Written on: 29/03/2015 by Rasmussenvo1 (1 review written)

Ordered bed from this company,arrived next day,excellent customer service and very polite too would recommend them...Good quality item,well packaged and arrived sooner than expected,really happy… Read Full Review

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★☆☆☆☆

“A lucky escape”

Written on: 17/03/2015 by 1979McQueen (1 review written)

I was just about to phone this company to make an order for over £2000. By pure chance when looking for their site I came across this one. After reading the appalling reviews I have decided to go elsewhere. Great site thanks for the warnings… Read Full Review

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★☆☆☆☆

“ * SHOCKING SERVICE *”

Written on: 05/03/2015 by beechesjulie (1 review written)

NEVER ORDER FROM THIS COMPANY , WISH I HAD READ THE REVIEWS BEFORE HAND , LOTS OF EXCUSES AND LIES GIVEN AS TO WHY ORDER HAS NOT ARRIVED . COMPLAINTS DEPARTMENT WAS A SHAMBLES , EMAILS SENT BUT NOT REPLIED TOO . STAY AWAY FROM THIS COMPANY . … Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM THIS COMPANY ”

Written on: 19/02/2015 by amelia68 (1 review written)

I placed an order for a table and chairs online (only after phoning to confirm my order would be delivered by the weekend and that the items were in stock), after speaking with the advisor, I was told yes my order would be delivered by the weekend and I would get a call the same day.........that was FIVE days ago, I have phoned everyday since and all I get is they will call you in a couple of hours! I have now written and emailed them asking for my £400.00 to be refunded and to cancel the… Read Full Review

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★☆☆☆☆

“do not buy ”

Written on: 15/02/2015 by TomasNewton (1 review written)

orederd fold up bed sept 14 ,waited for deleiver then was told no longer stock item was offered different item ,said no they said they refund me still chasing this as keep saying forward on to after sales team… Read Full Review

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★☆☆☆☆

“Please do not buy from this dreadful website or company”

Written on: 04/02/2015 by Conwan (1 review written)

If only I had read reviews before ordering. Ordered chest of draws money taken immediately. 2 weeks later I heard nothing. Rang sales they said it was after sales matter and gave me number. I tried for 2 consecutive days and it just bleeped and said there was a high demand for this number. Makes total sense. I rang sales and told them it wasn't an after sales matter as they had my money and I had no goods! They took my no and said would pass on. I got an email saying was with courier and they… Read Full Review

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★★☆☆☆

“Delivery”

Written on: 18/12/2014 by grBrennan186 (1 review written)

We ordered a mattress and were expecting next day delivery. It never arrived. We tried phoning the company but the call went on to answering machine, left messages but no response. After many attempts someone picked the phone and transferred to someone else who said they were out of stock and the delivery will take place in three days. I left a phone number and asked if the driver could ring when he is about to arrive at the house as the no one was at home. He never did, luckily a workman was… Read Full Review

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★☆☆☆☆

“BUY AT YOUR OWN RISK!!!!!”

Written on: 31/10/2014 by chillinmamma08 (2 reviews written)

A WORD OF WARNING.....IF YOU STILL WANT TO PURCHASE AFTER READING ALL OF THE BAD REVIEWS....NEVER EVER PAY WITH ANYTHING OTHER THAN A CREDIT CARD....ONLY THEN WILL YOU STAND A CHANCE OF GETTING YOUR MONEY BACK. THAT SELL SUBSTANDARD GOODS AND LIE!!!! TAKE PHOTOS TOO.... EVEN THOU THEY WILL SAY THAT YOU SIGNED FOR IT AND SHOULD HAVE CHECKED IT... ITS UNACCEPTABLE TO MAKE A DELIVERY MAN WAIT UNTIL ITS UNWRAPPED AND CHECKED. BUNCH OF LOW LIFE SIMPLETONS....... THE HIGHWAY MAN MR TURPIN WORE A… Read Full Review

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