Furniture 24/7 - www.furniture247.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Warning: avoid ordering from Furniture 24/7 ”
Written on: 17/05/2013
Truly dreadful experience dealing with this company. The goods eventually arrived 3 days after the promised date. On arrival they were found to be significantly damaged so delivery was refused and the delivery men returned the goods to their depot. Furniture 24/7 failed to respond to many emails. Two weeks after my final email to them, I received a response from them saying that they'd be making a 'restocking charge' of 25% + 4% admin fee as I'd cancelled the order. I had every reason to... (read more)
★☆☆☆☆
“Think Twice Before Ordering Any Item from Furntiure 24/7”
Written on: 11/05/2013 by claneath
I ordered a futon mattress for a sofa beneath my daughter's bed. It was filled with loose pieces of foam (beware - this is standard practice - don't buy one!! research and get a properly made one using bonded wool) This foam is lumpy in the extreme. When putting the 'back' against the sofa the filling falls away and leaves an empty fabric top, which of course won't even stand up. I called them to collect it as faulty and was told that they don't collect (same man each time). The second time... (read more)
★☆☆☆☆
“ABSOLUTELY AWFUL EXPERIENCE”
Written on: 26/03/2013
I would have given no stars at all if possible. Customer Service absolute rubbish and totally unprofessional, beware!!! I'm stuck with a piece of furniture I didn't want. They delivered the wrong colour and due to their awful customer service I then asked for a refund rather than exchange. They simply refuse to pick the item up again saying it's my responsibility to return the piece if I want a refund rather than an exchange - they are probably well aware that it would cost me almost as... (read more)
★☆☆☆☆
“BLIND FURY”
Written on: 19/03/2013
Bought some made to measure roller blinds from this company - 24/7 blinds and they couldn't get them to the right size I requested - took 4 attempts and returns before I gave up with them - clueless sales team -AVOID AVOID AVOID (read more)
★☆☆☆☆
“The worst!!”
Written on: 16/03/2013
Terrible company, non existent customer service and have so far failed to deliver my furniture. Emails unanswered, phone calls never returned, clueless sales staff and as for after sales/accounts dept!!!! Im kicking myself that I didnt read the reviews beforehand and avoid this company completely. The customer feedback page is obviously a pack of lies and I said so to the sales staff, they laughed. I am now about to begin the process of requesting a refund, not holding out much hope. If... (read more)
★☆☆☆☆
“Terrible terrible terrible, worst company i know”
Written on: 16/03/2013
This company take your money, continually tell you lies and you never get your goods!!!!!!!!!! (read more)
★☆☆☆☆
“Avoid like the plague”
Written on: 15/03/2013
I ordered 3 sets of drawers which looked quite pleasent in the pictures. However when they arrived the wood was all moldy and smelt horrible so rang them and was informed that I had to pay to send them back which i did within the 7 days of recieving them. 4 weeks later and still no refund they pass me from pillar to post no one responds to the 10 e-mails and 22 phone calls and voicemails that I have left. It cost me over £50 to send it back and they now owe me £259! Why are they still... (read more)
★☆☆☆☆
“avoid avoid avoid”
Written on: 28/02/2013
purchased a waterproof mattresss which failed to arrive . rang and was told it was out of stock so requested a refund ,didnt receive one then read the awful reviews about this rip off company ,rang and said i would have the mattress ( didnt see me getting a refund ) and delivery date arranged ,mattress didnt arrive,rearranged again twice , still no mattress,the sales and after sales do not communicate with each other ,if i ring i am still down as wanting a refund ,which of course hasent... (read more)
★☆☆☆☆
“Nearly ruined xmas thankgod father in law is a...”
Written on: 28/12/2012 by Clairekear (1 review written)
We purchased a corona 5ft dineing table with 6 chairs, like other reviews we were told to open all boxes to check before letting the driver leave, TNT would not allow this so had to sign for as unchecked (made sure i wrote in tiny box driver wouldn't allow me to chck). Opend boxes and thought everything was ok untill my husband started making the table up. We were sent a 6ft table base with a 5ft table top, have tried loads of times leaveing nmerous messages fo someone to contact me but... (read more)
★☆☆☆☆
“DO NOT GO NEAR THIS COMPANY!!!”
Written on: 20/11/2012
I initially left this review in April last year but having read all of these poor reviews (just from this year alone) I felt I would repost this as it is very much apparent this company are still getting away with murder and I honestly cannot understand how they are still trading. If I could give advice to anyone who is even considering purchasing from this company - DON'T!! I have given 1 star because the review won't allow me to leave it at none and delivery status to 'still waiting' as... (read more)
Heatherjune's Comment
Written on: 31/12/2012
I wholeheartedly agree and couldn't have put it better myself. I ONLY WISH I had read these reviews before I fell victim to this, this.. I think VILE is the word I would use for this 'company'
I'm very pleased you got your money back plus costs, the likes of people like him should be jailed for a very long time and this shambolic company should be on the front page of EVERY newspaper.
Thank you for your review.
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Showing 1 - 10 of 145 Reviews
★☆☆☆☆
“rip-off company buyer beware ”
Written on: 08/11/2012 by darrylcluett
we bought a table and chairs two chairs did not fit to-gether,we were promised replacements 6 weeks ago. reading the reveiws here i can see we will not be getting them. shop elsewhere for your own good (read more)
★☆☆☆☆
“PLEASE TAKE NOTE !!!!!!!!”
Written on: 17/10/2012 by ammanvalley (1 review written)
All the bad reviews you read on this site are the truth. I did not read the reviews before buying waterproof mattresses and regretted it from the moment I tried to send them back as they were not fit for purpose. I could relate my experience to every terrible review I read and experienced all the same awful customer relation problems. I could go on and on , but it makes my blood boil just thinking of it. The problem was'nt resolved and the charity I work for lost out to the value of £400. (read more)
Chillinmamma08's Response to ammanvalley's Review
Written on: 12/11/2012
Please you dont have to loose out....just contact your bank. I bank with barclays and paid with my debit card..Not Credit card!!! the bank was brilliant.i sent them print off's of lots of reviews and proof that it had been returned to them. even if it costs you to return your item to them it would be better than loosing £400.as long as you get proof of return.It took a few months but its worth it. this company rip people off because people dont do anything about it.they are a disgrace...
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★☆☆☆☆
“Terrible company - a total rip off.”
Written on: 15/10/2012 by Eric-Stevenson (1 review written)
If I could give no stars I would. Bought a chest of drawers in July. Runners were all wrong and drawers kept falling out. Complained. After 5 E-Mails they finally responded saying they would send different runners. two months later they sent runners for 2 drawers - we needed enough for 5. Complained. As of today and after a dozen E-Mails they still don't reply. Useless company a complete rip off - I hope they go bust, because they deserve to. Don't touch them with a barge pole. (read more)
★☆☆☆☆
“ABSOLUTE COWBOY FRAUDSTERS!!!!”
Written on: 12/10/2012
Well Where do i start!!!! Stupidly never read the reviews...and i put that down to just being so relieved to find a Beechwood dining set,i had looked everywhere. I read the reviews 5 mins after purchase...then panicked. Emailed them immediatley about my concerns....No response. Rang them the next day and they told me that the driver would wait until the items were checked. TNT were the courier,i found that out when i received an email from them stating the delivery details.I rand TNT... (read more)
★★★★☆
“No issues after panicking!!”
Written on: 11/10/2012 by Redmen65
We placed an order on a sunday evening paying with our debit card, After placing the order for a king size bed we read the reviews on line and were shocked and frightened of what we would recieve.We were promised the bed thursday PM and recieved the bed thursday PM. The bed is first class and the only issue we had was no assembly instructions, After calling the company we were emailed the instructions in less than an hour. From the initial order everything was as promised and we are very... (read more)
Chillinmamma08's Response to Redmen65's Review
Written on: 12/10/2012
I think you are very lucky with your experience. at least people know that if its just instructions that are needed to be sent.....then you get a pleasant response. if you had been complaining about a bad matress,or a damaged headboard,you would have been on the list of the majority getting nowhere fast. I seriously wouldnt risk trying it a second time.Wish my item had been perfect.
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★☆☆☆☆
“Illegal company?”
Written on: 03/10/2012 by kev55 (1 review written)
This company as you have stated blatantly ignore the law and the consumer credit act,It is about time that trading standards got off their backsides and did something aboutthem do not deal with this so called company as they are a bunch of crooks who said crime does no pay? (read more)
★★★★☆
“cheap and cheerful”
Written on: 20/09/2012
i ordered x4 budget dining chairs for £80 on thursday pm,due for delivery on monday morning. they turned up on time but courier refused to allow me to examine the goods before signing the receipt note as he did not have time to wait. i refused to sign so he took the package back to the depot. Furn 247 company policy and delivery instructions emphasise you must examine the goods or you have no comeback if they are damaged, so 'catch 22'. he brought them back the next day and i took the... (read more)
Chillinmamma08's Comment
Written on: 12/10/2012
Furniture 247 tell lies...the courier or company know nothing about this. that is just their way of trying to get money out of people.there is something people can do....ring their bank and get a charge back to their account. what they are doing amounts to fraud.they do not state in their T&C that they will keep a percentage of the money if the furniture is damaged either....But they try to. you seriously are lucky.
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★☆☆☆☆
“COMPLETE CON MEN, DO NOT ORDER FROM THEM!!!!!!!!!!!!!!”
Written on: 30/08/2012 by HOLLIESANGEL
PAID £500 FOR TABLE AND FOUR CHAIRS, THE CHAIRS CAME NO SIGN OF THE TABLE!!!!!!!!! THEIR CUSTOMER SERVICE IS DISGUSTING UNWILLING TO GIVE NAMES OUT AND ALL I CAN SAY IS THEY ARE COMPLETE FRAUDSTERS!!!!!!!!!! (read more)
★☆☆☆☆
“Absolute rubbish!”
Written on: 29/08/2012 by Andi1424 (2 reviews written)
Bought a pre-assembled 5 drawer chest for my daughter's bedroom from Furniture 247. Although I have no issue with the distribution, the item itself is absolutely rubbish. It's fallen apart in under a year. 4 of the 5 drawers have completely fallen apart so now I'm just waiting for the 5th one to drop off! Next time I will spend a bit more and get something decent and better quality. Would not buy from them again. (read more)
★☆☆☆☆
“FRAUDSTES - DO NOT BUY FROM THESE CHARLATANS”
Written on: 21/08/2012 by hossta
I ordered a table and 4 chairs, after sitting at home from 8am-6pm for 3 days in a row and about a hundred calls to their so-called Customer Service, they finally arrived, but they were extensively damaged. They refused to collect them and send me new ones, said I had to send them back myself, and pay admin fee on top if I wanted a refund. the quality is rubbish too, the biggest mistake I ever made (read more)
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Showing 11 - 20 of 145 Reviews
★☆☆☆☆
“Fraudulent ”
Written on: 18/08/2012
Can think of no other term to suitably describe this company. They took my order and money for a stock item and failed to deliver it. They are now refusing any refund. Do not consider using them. (read more)
★☆☆☆☆
“AWFUL COMPANY DNOT BUY FROM THEM !!!”
Written on: 26/07/2012
COMPANY IS TRADING ILLEGALY AS IT HAS BEEN OUT OF THE BUISNESS SINCE 2010.READ COMMENTS ON MONEYSUPERMARKET.COM I bought a bed which came damaged and after numerous phone calls and emails explainging the problem they have keep asking me the same question just to delay everything. I have sent the bed back and under the distance selling act I had a colling off period and rigth to a refund which they are refusing . Save yourself a trouble and buy elswhere. this is not a reputable company but... (read more)
Yvinne's Comment
Written on: 27/07/2012
have they refunded you? they wanted to charge 26% off the sale price if i wanted to refund the dining table I bought despite it arrived cracked!
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★☆☆☆☆
“after purchasing a glass table and four chairs in jan...”
Written on: 23/07/2012 by dovecott
after purchasing a glass table and four chairs in jan 2012 and paying £500 off my hard earned cash we noticed the table became unstable after trying on numerous accasions trying to tighten the bolts with no success i decided to contact 24/7 after sales who was very very rude, arguementative who kept passing me from one person to another and saying that i hadnt read the instructions properly and he would talk me through it on the phone they asked me to send a still picture of the table ( how... (read more)
Guest's Response to dovecott's Review
Written on: 24/07/2012
Phone "consumer direct" ASAP and see what they say. You may be able to get your bank to refund you via the "chargeback scheme" but time may be against you being you paid in january.
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★★★★★
“Rattan furniture”
Written on: 22/07/2012 by Kerrymilly
We ordered our furniture Wed 5.30 it's was delivered 10.30 Friday morning. Delivery driver fantastic (even unpacked the furniture and took the rubbish!!!) The quality is fantastic . We are sooooooo pleased. There was nothing not to like. From the first phone call, we received the email of our invoice within five minutes. The next morning email again to let us know when the furniture was going to be delivered. Then on the Friday morn a phone call to say it had arrived. What a fab online... (read more)
Guest's Response to Kerrymilly's Review
Written on: 23/07/2012
After my own appalling experience with furniture 247, i can only assume this review was submitted by furniture247 themselves. Certainly it wouldn't be beneath them - these people cannot be trusted in our opinion and shouldn't be in business. Our opinion they are a dreadful, dreadful company.
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★☆☆☆☆
“damaged headboard on bed”
Written on: 19/07/2012
I ordered a Corona king size bed with mattress on the 18th July 2012. they phoned me 5 minutes after me placing my order to confirm. My bed was delivered about 10.45 am the following day. The delivery driver didnt hang about and in fact asked me to help him get the mattress out of the van! Upon inspecting the goods which i did after the delivery driver had left in a hurry i found the headboard was damaged. I rang Furniture 247 to be told i had to take a photo of the damage and email it to... (read more)
Wildebeest's Comment
Written on: 20/07/2012
Hi.. my advice, phone "consumer direct" tell them whats happened & ask them how to cancel the order formally by letter as it has to be worded right. By law they must refund you within 30 days of the date on your letter of cancellation. But trust me, they wont refund you - we gave them 50 days. Your only hope is to go to your bank and ask for a "chargeback" - visa debit or credit card all the banks are signed up to the chargeback scheme but you have to be demanding and really push them to help. If they refuse, phone the "financial ombudsman" and they will force your bank to help. Report all this to trading standards too. One last thing, dont wait - you could lose your right to a chargeback if you wait too long. Good luck.
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Yvinne's Comment
Written on: 20/07/2012
I had the same fate! The manager was so rude! even you asked for refund i don't think anyone actually got it before!
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★☆☆☆☆
“BAD CUSTOMER SERVICE AND MISLEADING INFORMATION”
Written on: 18/07/2012 by yvinne (1 review written)
I have recently purchased a dining set from them and only to receive the email confirmation stating a very ambiguous statement that the goods will be delivered on a ground floor. But I live in a flat with lifts and legally they should deliver to my door step of my unit. I rang them twice and they told me there would be NO EXTRA CHARGES to deliver to my door step as long my building has lifts. In their website nothing was mentioned about how the goods are delivered- whether to doorstep or... (read more)
★★★★★
“excellent service and prices”
Written on: 13/07/2012
This is the 3rd flat i have furnished using furniture247 and i promised them i would write a nice review because firstly i am so happy with their service and secondly there seems to be so many people writing nasty things about them on here, they can't possibly be true. i am an accidental landlady, meaning my late husband left me 3 flats and i have had to deal with furnishing them for new tenants over the last 3 years since he has been gone. i stumbled on furniture247 by accident, they helped... (read more)
Guest's Comment
Written on: 15/07/2012
My suspicion is that the author of this review "works" for furniture 247 and as such i would like to say to them that if they don't want "nasty things" written about them, they should learn to treat people with respect and stop taking people's money in return for shoddy, damaged goods which people have to pay to send back - on top of a "29% re-stocking fee" which according to trading standards is ILLEGAL as it does not comply with the distance selling regulations. DO NOT BUY FROM THESE PEOPLE - YOU WILL BE LEFT ANGRY AND OUT OF POCKET.
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Heatherjune's Comment
Written on: 21/07/2012
I second your suspicion as do over 200 others and counting--and THAT is only on this site. There's no words strong enough to say what I think about them.
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★☆☆☆☆
“THIS COMPANY SHOULD BE CLOSED DOWN”
Written on: 22/06/2012 by AudreyLyon7
If only we had read the reviews before ordering a mattress! The mattress duly arrived but wrong size. We had to pay for it's return if Furniture 24/7 were to send out a replacement. They have had the mattress now for a month but no replacement has been received. When telephoning them they say "we will send it out tomorrow". Obviously we are not going to get a replacement - they have had our money. We have now handed the matter over to our Bankers and suggest everyone who has a similar... (read more)
★☆☆☆☆
“Absolute rip off merchants, DO NOT BUY FROM THIS COMPANY !”
Written on: 12/06/2012 by Walk100 (1 review written)
We ordered a bunk bed from this company and all was fine till it was delivered. On delivery the packages were torn and taped up, even the palette was in a bad state with rusty nails sticking up everywhere. After opening the packages to check everything it got worse. One of the matresses had a dirty great mark on it. One box was burst and contained dented and chipped parts. The rest had numerous dents, scratches and undescribable brown stains.The slats for the beds were so rough you would... (read more)
Guest's Response to Walk100's Review
Written on: 13/06/2012
Hi.. you've done the right thing buying on credit card and asking them for a chargeback - if they refuse, lodge a complaint with financial ombudsman who will force your bank to help. Forget any hope of refund from furn247 - they won't. This is a "company" who i believe send out cheap, damaged rubbish every time so they can charge you to send it back - and even then they still wont refund you. Its worth reporting your case to trading standards even though 100 or so victims have already done so only to be told "not enough have complained" maybe soon they will get off their lazy backsides and sort them out. Good luck & keep pushing your bank for that chargeback.
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Guest's Response to Walk100's Review
Written on: 18/07/2012
Do you mind sharing what happened then? Did you get your refund back?
I have encountered a very nasty situation with them recently too. I had just bought a dining table and the driver just left them on the concierge area (i live in a flat with lifts) and refused to deliver it despite we rang them earlier to clarify whether the items would be delivered to our flat doorstep. The company said they would if my flat has lifts. They confirmed it twice. The delivery man was so rude and refused to let us inspect the goods as per instructed by the email confirmation to sign on receipt and to inspect before receiving it. The delivery man was yelling at my sister and left without any reasoning. The company's manager was so unhelpful and told us as long the goods are delivered it is considered accepted. He told us to ring him if there's any damage to the goods but the company's website for refund is to have the goods in its packaging. I have formally lodged a complaint and still awaiting for their reply as we were not given a chance to inspect the goods at all and also given wrong information about the delivery.
I would be grateful if you could share what happened then.
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Walk100's Response to Walk100's Review
Written on: 29/08/2012
Update on progress since I posted this review.
Well, we now have a permanent refund in our credit card, so we are not out of pocket.
I emailed the company (waste of time ringing) giving them a further week to arrange collection of their property, this expired on 28th August. Remember, I asked them to arrange this back at the start of June, so they have already had 2 months to sort this out.
As usual, no response, so I am just checking into the legalities of me donating the order to either the local council tip, or possibly a charity.
Will keep you posted.
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★☆☆☆☆
“Do Not Use Furniture 24/7 it is the biggest con going ”
Written on: 08/06/2012
i work for a chairty in london and mid last year we purchased a fully water proof mattress for one of our clients, this was done over the phone and the sales department were pleasent enough. i explained exactly what it was i wanted and had seen on their website but when the mattress came it looked nothing like the one we looked at on the website and lasted about 2 days before it was totaly stained and soaked all the way through. this is when the fun started, trying to speak with the after... (read more)
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Showing 21 - 30 of 145 Reviews
★☆☆☆☆
“ theft company!!!”
Written on: 07/06/2012
never buy from them!!! Have ordered bunk bed on 29.04.12 with next day delivery and still do not have it! Customer service is awful, never helps you, just laugh. They just steal your money. Just managed to have charge back from my bank and glad that the story with them is over! (read more)
★☆☆☆☆
“disgusting customer service and completely damaged...”
Written on: 30/05/2012
Received a table that was so badly damaged it looked like someone had taken a sledge hammer to it (no exaggeration!) They replaced it when I asked for a refund and again another damaged table arrived. Will not issue a refund despite their company policy on damaged items and despite not signing for it. Were unbelievably rude to me and eventually hung up on me....still ongoing and in the meantime I am left with two large broken tables in my hall. You honestly are one of the lucky ones if your... (read more)
Heatherjune's Comment
Written on: 10/06/2012
Many people have tried, they, like me, have written to Trading Standards thinking they would stop them but all they say is that there aren't enough complaints and refuse to do anything about it. The ONLY thing you can do is go to your bank and ask for a chargeback. They will post you the forms and you send it back with all letters, emails that you have sent the company and hope you get it. Hope you don't bank with Santander.. its been 10 months and I have only just had a token compensation--the bank actually wanted me to speak to the traders! I went to the Financial Ombudsman and squeezed £100 out of the bank; obviously the Ombudsman found fault with the bank. Thery have a high workload and I'm not at all surprised--what they should do is to come down Hard on the banks and we wouldn't have to wait to be compensated.
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★★★★★
“Sofia superior foam waterproof mattress”
Written on: 21/05/2012
Great product very happy with service I am going to order another one (read more)
Wildebeest's Comment
Written on: 21/05/2012
I URGE ANYONE THINKING OF BUYING FROM THESE PEOPLE TO READ THE NEGATIVE COMMENTS ON HERE. THESE ARE GENUINE COMMENTS LEFT BY MANY SERIOUSLY ANGRY PEOPLE. IF YOU ORDER FROM THEM I BELIEVE YOU WILL RECIEVE SHODDY DAMAGED GOODS EVERYTIME AND YOU WILL LOSE YOUR MONEY BECAUSE THEY NEVER, EVER ISSUE REFUNDS. YOU HAVE BEEN WARNED.
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Lydias's Comment
Written on: 01/06/2012
I can believe, no way...
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Heatherjune's Comment
Written on: 31/12/2012
LOL !!! LOL! LOL!
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★☆☆☆☆
“Cheap rubbish not as described on site”
Written on: 04/05/2012 by Upset73 (1 review written)
Would advise not to order from this company, items recieved not as shown on website they must use pictures from another website Cant even be bothered to write about it that's how bad items are (read more)
Upset73's Response to Upset73's Review
Written on: 22/05/2012
The only way to get your money is to take them back yourselves direct this may be a pain but is the only way, when you get there you will be shocked at the state of the warehouse and conditions things are kept in the warehouse I feel is like something out of 1960's just full of junk and pigeons
Flying around even te sign looks like it is 100 years old the only good thing it is easy to find as is right next to Manchester united ground not in london as says on website this may all seem extreme but we got our money back after a 6hr round trip.
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Cazisfedup's reply to Upset73's Comment
Written on: 01/02/2013
I live 10 mins from the Edgware site tempted to drop it there ? HMM
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★☆☆☆☆
“BUYER BEWARE!!!!!!!!!! AWFUL PRODUCTS AND SERVICE”
Written on: 28/04/2012 by Patsy1 (1 review written)
I ordered their superior mattress in November 2011. It cost me £149 but surprise, surprise it is not waterproof! The mattress is wet and leaves a stain. I have contacted after sales 5 times and they promised to come and have a look but have never done so. PLEASE do not be fooled by them. You can get a better product for less at a better company!! My issue with the company has been going on for 5 months and I may have to take this public, if they do not rectify the problem!!! When I... (read more)
Heatherjune's Response to Patsy1's Review
Written on: 02/05/2012
There's not a chance in hell that they will rectify it, all they are interested in is getting your money.
Best thing is to ask for a chargeback from your bank or credit card company.-- whether you paid by credit card or debit, doesn't matter. If you get any problems from your bank, get in touch with the Financial Ombudsman (who must be totally sick of this 'company').
So sorry you had this experience too :(
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★☆☆☆☆
“mug”
Written on: 24/04/2012
I ordered a Pine Four Poster bed with memory foam mattress in January from Furniture 24/7my Credit Card and said that when I return home in March I will call up to arrange delivery, I was assured that if I rang before Lunchtime the day before that I would expect to get the goods delivered the next day. I returned from operational service overseas and duly rang the depot in Manchester to arrange delivery ( I rang at 10Am the day before), I was informed that it woulod take two weeks to... (read more)
Heatherjune's Comment
Written on: 24/04/2012
You can get your money back from your credit card company, do so asap.
They used to be pineonline--if you google the ''Echo'' newspaper you will see some of them met their fate. I just hope that it won't be too long before Furniture247 meet with the same.
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★☆☆☆☆
“ANOTHER MUG CONNED”
Written on: 10/04/2012
Unfortunately, I didn't look at the review site before ordering a table and six chairs from furniture 247. The chairs arrived on the due date, but the table mysteriously did not appear, despite being reassured that it had been despatched. After 6 months of telephone calls, emails, sending letters by recorded delivery, advice from consumer organisations, etc., we have been left with 6 chairs, still packed in their original packaging, and no table. We cancelled order, were told they would... (read more)
★☆☆☆☆
“AVOID THIS COMPANY”
Written on: 05/04/2012
Using the description on the web page I ordered a Pocket Sprung divan bed, what arrived (minus casters) was a quite different bed. I specifically went for a 'no turn mattress' - the bed sent said ' turn mattress regularly'. The mattress was described as having handles and vent holes, none of which were present. It was obviously not the bed set described. Despite getting advice from the Trading Standards Institution, the Furniture Ombudsman, the Financial Ombudsman Service and my credit... (read more)
★★★★★
“Great Value,extra fast delivery.”
Written on: 02/04/2012 by alexhelensean (1 review written)
Ordered a Leather 3+2 Sofa from Furniture247 on Saturday am and received it on monday evening. The Sofa itself is outstanding quality and exactly as described on the website. I have seen sofas for this quality at 2 or 3 times the price elsewhere. I am absolutely overjoyed with my purchase. I just cant think of anything to fault this company for. Well impressed. (read more)
Wildebeest's Response to alexhelensean's Review
Written on: 04/04/2012
I would rather buy a sofa at TEN TIMES the price from a dealer in NORTH KOREA than place an order with these guys. The furniture is of "seconds" quality and exactly the opposite as that described on the website. I just can't think of ANYTHING to thank this company for. Well ripped off....
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Heatherjune's Response to alexhelensean's Review
Written on: 21/04/2012
I can see I'll have to alert Harrods they have competition, LOL!!!!
''Outstanding quality'' ? My foot!
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Heatherjune's Response to alexhelensean's Review
Written on: 31/12/2012
Would you like to borrow my glasses?
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★☆☆☆☆
“Aftersales a disgrace ”
Written on: 01/04/2012 by nikkijs (1 review written)
DO NOT buy goods off this company .I have been sold a mattress which now has sharp pieces of steel comping through it and which are rusted .They say there was a 2 year warranty with the mattress I purchased ,but this is utter lies ,once you purchase their goods they then tell you different ,after sales is an uncaring and are very rude to their customers with a stinking attitude ..I contacted their sales department who are very helpful and they even emailed me to say there is a 2 year... (read more)
Wildebeest's Response to nikkijs's Review
Written on: 04/04/2012
Hi, you can try to get your money back via the visa chargeback scheme (if you paid by visa) you have 120 days from reciept of delivery to file a claim with your bank. There are lots of tips on here left behind by others you may wish to read them. Sadly trading standards are a complete and utter disgrace and a waste of time everyone of us have reported this company to them - but they won't do anything about it because they say there hasn't been enough complaints. You should have asked them exactly how many complaints do they need - is it a percentage/a number? they're pathetic. If you make a purchase from a dodgy company - you maybe wise to phone your card issuer and ask them to cancel your card and send you a new one - they will understand and won't have a problem with that - it's better to be safe than sorry. All the best
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Showing 31 - 40 of 145 Reviews
★★★★★
“Butterfly Table Set”
Written on: 29/03/2012 by macwoody5 (1 review written)
Brilliant service right from the start, after many bad experiences with Argos/Homebase was expecting the same...wow what a difference! From the moment the order was placed (midday)the item was delivered as promised next day(8.30AM). Received in good condition excellent quality product. What more can you ask for, will be 1st on my list next time. (read more)
Wildebeest's Response to macwoody5's Review
Written on: 04/04/2012
Terrible service right from the start, after many faultless experiences with Argos & Homebase was expecting the same.... wow was i in for a shock! From the moment the order was placed, all forms of customer service ceased to exist. Recieved product in atrocious condition and they refused to refund me. If you order from these guys you need your head examining.
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★★★★☆
“dining set came on time, no problems”
Written on: 28/03/2012
we ordered a deluxe butterfly dining set from furniture247, john lewis, argos and homebase were outof stock, it was ordered on monday morning and arrived on tuesday. we could not be happier with it. it was the same price as the john lewis one and cheaper than argosand homebase. the service was efficient, quick and cheap. i am not sure which compnay some of the previous reiews are about, but there are quite a few with similar names (read more)
Wildebeest's Comment
Written on: 04/04/2012
I ordered a dining set from john lewis, a double bed from argos and a chest of drawers from B&Q - all were IN STOCK and ALL arrived on time a week later. I also ordered from furniture247 and my order arrived weeks LATE and when i unpacked it, it was badly damaged. The service was rude, atrocious, i had them hang up the phone on me twice, they were slow to deliver, the goods i recieved are different to those i ordered, they refuse refund, they charge their customers to send damaged items back - plus a 29% "restocking fee" on top - i could go on. I'm not sure which company this review is on about, but in my experience, it certainly isn't furniture247
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★☆☆☆☆
“Utter con!”
Written on: 27/03/2012
Bed turned up broken and in a terrible state so i didn't accept delivery, phoned about refund and was told to wait a few days and phone back which i did only to find that the 'after sales team' no longer answer their phone. so tried the sales team who seem helpful enough took my details, said they would get in touch with the managing director who would then phone me but still no reply. Absolute con! not hopeful for getting my money back which incidentally was £230 for a childrens bunk bed,... (read more)
Heatherjune's Comment
Written on: 29/03/2012
Hi, go to your bank and ask for a chargeback, whether you paid with a debit or credit card, you should get it. They will send you the forms. Print off all emails to and froim them. If the bank won't do it, go to the Financial Ombudsman.
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★☆☆☆☆
“ABSOLUTE SWINDLE”
Written on: 20/03/2012
DO NOT, UNDER ANY CIRCUMSTANCES buy ANYTHING from this company. They are the biggest bunch of conmen you will ever come across. No matter how tempted you are PLEASE do not purchase any product. It is the cheapest bundle of cr@p you will ever spned your hard earned cash on. They will give you heh run around when you try to get it replaced, forget a refund by the way, that will never happen, check their return policies, again complete garbage. Its absolute FRAUD and im looking into reporting... (read more)
Heatherjune's Comment
Written on: 23/03/2012
You are absolutely right. I have tried Trading Standards and they just aren't interested; say they haven't had enough complaints! On this site alone there are over 100. FURN247 said on another site they were signed with ''Safebuy'' they even put up a certificate saying so. I knew they weren't, emailed Safebuy and they confirmed they weren't. No word is adequate to describe what I feel about them. They even put glowing reviews about themselves on review sites, they check them daily! I have reported many, and Furn247 have had the gaul to threaten legal action, saying I have put defamatory comments and had them taken off. The absolute NERVE.
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Heatherjune's Comment
Written on: 26/03/2012
Best thing to do now is to go to your bank and request a visa chargeback, they will send you the forms, however if they refuse you for any reason, go to the Financial Ombudsman.
In my opinion, Furn247 will lie to the bank; I told my bank that but it made no differencve--they refused me saying I should read Furn247's policy and to SPEAK to Multi Ecommerce!! I was livid! I hope you don't bank with Santander; their visa chargeback team are nothing but a bunch of kids who haven't a clue about traders or the Sale of Goods ACT 1979/Distance Selling Regulations. And Trading Standards? They should be in court for turning a blind eye to what has been staring them in the face for YEARS!
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★☆☆☆☆
“thieving scum”
Written on: 06/03/2012
i ordered a table from these people and they didn't deliver for nearly 6 weeks, the item then turned up damaged and even the delivery driver said it was surprising how many items are sent back. i sent the table back and i am now waiting over a year for a refund, whenever i call they get my details then hang up, i have called nearly 20 times. i have emailed them as many times and no responses. i have even initiated small claims court proceedings but they don't reply to this either. if you... (read more)
Heatherjune's Comment
Written on: 07/03/2012
You couldn't be more right... We have all suffered. All we can hope for is that they get their karma very soon. I hope you applied for the visa chargeback, you have to have done so in 200 days.. I hope you did?
Such a pity that people find their way to this site AFTER the event.. how I wish there was a way to warn people.
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★☆☆☆☆
“Avoid this company”
Written on: 16/02/2012
I paid for my coffee table over 5 weeks ago against an advertised delivery of 2 weeks. I have contacted them on numerous occasions to be informed delivery will be next week. I am afraid next week comes an goes, they have no working customer service to speak of I have to chase constantly and simply get told a pack of lies. Do not purchase from this company. (read more)
Heatherjune's Comment
Written on: 20/02/2012
Here's what I think: You should cancel it now, why? Because it will most likely be damaged, we have all had the same problem on here; the bank will be more encouraged to give you a chargeback if you have cancelled and haven't got your money back--because you Won't get it back I can assure you. Also, keep every bit of correspondence because you'll need it whether you take delivery or not :(
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Ch4R1Ie's Comment
Written on: 03/03/2012
I just wish there was a way of making everyone aware of how disgraceful and dishonest this company is before they actually place an order. Prevention is better than cure. But how can we raise awareness? It's disgusting that they are allowed to continue trading. :0(
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Heatherjune's Comment
Written on: 05/03/2012
Hi Ch4R1le,
There's a programme going out on the BBC called The legaliser; I've noticed someone from the programme has been asking people on here if they have been refunded. I don't know when this programme is coming out but we can hope it will save some people from getting conned--and the sooner the better.
I managed to get refunded by my insurers, Saga, but it took a 3 month fight that I really didn't need; Santander refused me, sending me a copy of the rogue trader's policy, if you please, and telling me to talk to Multi Ecommerce! I was so incensed; how come that the Visa Chargeback dept don't know about the Sale of Goods Act and the Distance Selling Regulations--or is it that they don't want to know, I was furious and have had the FO investigate them; they did find a fault but hear This, they have offered me £50.00 in compensation--this is the FO. I declined it as an insult and told them so, so they are ''having another look at it''.. doesn't it make you want to scream, Ch4R1le?
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Ch4R1Ie's Comment
Written on: 05/03/2012
I agree Heatherjune, it is very frustrating. Even though I got my money back through the visa chargeback scheme, I am appaled that this company is allowed to just continue. I worry that perhaps the more vulnerable such as elderly or those with learning difficulties may not know about visa chargeback and their consumer rights, or how to apply them, and may just think there's nothing they can do and lose their money to this vile company. I thought about making a facebook page to raise awareness and warn potential customers/victims, but worry that it could be classed as libel? Is it libel if you are only stating the facts? I hope this legalizer show shows just what a disgrace this "company" is.
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Heatherjune's Comment
Written on: 06/03/2012
Hi Ch4Rl1e,
I would definitely check whether it could be libel before doing it; as you know furn247 have tried threatening these review sites, but I feel its just an idle threat; what COULD they possible say to defend themselves? Well, they could but under these circumstances, they wouldn't get very far! Yes, I wish they could make headline news--at least there'd be more of a chance the vulnerable and the elderly would see it; thing is, many elderly probably don't have facebook. I hope the programme hurries up, too, but these things take time unfortunately, and many more people will have succumbed and had problems with then, sadly :( I have checked on companies house and it looks like furn247 are up and running again.. damn them. Very pleased you got the chargeback when you did; you obviously don't bank with Santander (!) I seem to take the blasted short straw every time! It makes me mad that furn247 have got my money; even though my insurers paid it, its not the same AND I expect that will mean a higher premium, too.. :( I also think furn247 have other names.. there's a lot to be gleaned by going to the companies house website. Its sickening that they are still trading.
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Ch4R1Ie's Comment
Written on: 07/03/2012
I have a santander account but thankfully I used my lloyds one on that occasion. The chargeback seemed a very simple process, and yes I am glad I got my money back, but I am still worse off because of furn247. Because they held my money for so long, and we were desperately in need of sofa's (sitting on the floor all day certainly does your bottom and back no good), I had to order sofa's from my catalogue, at double the price I wanted to pay for a suite. We are still paying it off now and will still be paying it off for about the next 6 months. So although furn247 didn't get to keep my money, through their actions they caused me alot of added expense. I can see why you'd be infuriated at the thought that they still have your money. I think they trade by the name pine something or rather also? I think they have a few different trading names. I just can't believe trading standards have not shut them down.
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Heatherjune's Comment
Written on: 07/03/2012
What I feel about Trading Standards, is unprintable; pleasantly disinterested comes to mind.
You can console yourself though, because even if you had got the sofas from furn247 they would be damaged because no one but no one gets undamaged goods, what they deliver are 'seconds'. I think it is easier from the banks point of you if you've paid and haven't received any goods. I think you'd have had an even bigger headache; My furniture was damaged, everyone's is, and they don't respond when you want them to collect it--they tell you to return it at your own cost :/
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★☆☆☆☆
“Shockingly dishonest!!”
Written on: 13/02/2012 by kamyar
I ordered a dining set and after 30 minutes I rightly cancelled my order. At the time of cancelling, the man on the phone reassured me that no transaction on my account had been done. The day after I noticed that they have taken the money from my bank account. When I called company they kept me waiting for ages and promised some one will contact me shortly, that they never did. After sending a few emails I received a reply stating it would take them 7 working days to refund the money! It has... (read more)
Heatherjune's Response to kamyar's Review
Written on: 14/02/2012
Sorry to have to tell you--I am still waiting after 6 months. If you paid by visa debit go to your bank and request a chargeback--ALL banks do it its just that none of them want to and the Visa Chargeback team at Santander, well, I think a bunch of infants could have done better. They gave the most outrageous excuses, such as ''talk to the company'' and telling me that the 'company' had agreed to replace my damaged chair--when under the Distance selling regulations I am entitled to ask to return ALL the goods. So, is you have a problem go to the Financial Ombudsman.
Furn247 have been dissolved since November 2010 and are still trading.
I believe the goods they deliver are seconds or they take your money and don't deliver any goods at all!
No point in going to Trading Standards, they don't want to know, they cannot be bothered! Going to the Ombudsman is better than going to court--he can MAKE the bank give you the chargeback.
Keep all emails and letters written to Furn247 the bank will want to see that you have tried to get the money back, calls are untraceable and no evidence.
Go to your bank tomorrow, keep writing to Furn247, itsd evidence when they don't reply.
After 3 months of my writing to them I received an email in miniscule print:
''What's wrong with your order''?????????
''Kind regards''
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Heatherjune's Response to kamyar's Review
Written on: 29/03/2012
Ask your bank for a chargeback, all banks do it. Keep copies of all the emails you sent and received.
If you bank refuses, go to the Financial Ombudsman.
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★☆☆☆☆
“Shouldn't Be In Business AVOID at all costs”
Written on: 06/02/2012
I searched the web for a pine single bed for my daughter. It was to be her first bed and i wanted a solid headboard not a slatted one and a pine bed without an end. I came across Furniture 24/7 and found just what i was looking for (or so i thought). On the webpage it stated that if you order this bed now you will receive a phone call the following day between 9 and 1 to arrange delivery. This was on Wednesday 25th January and over a week later on Friday the 3rd February I tried calling them... (read more)
Heatherjune's Comment
Written on: 29/03/2012
Sorry to say but Trading Standards don't want to know--they say there aren't enough complaints!
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★☆☆☆☆
“Awful Avoid”
Written on: 05/02/2012
I ordered a mattress from their website and received a completely different product as per photo. I took this up with furniture247 (Multi Commerce International Ltd). I have never received worse customer service. They were not interested and just hung up the phone on more than one occasion. They have not replied to any emails I have sent on this issue. (read more)
★☆☆☆☆
“DO NOT USE THIS COMPANY - the reviews say it all !!”
Written on: 28/01/2012 by BuntyBoo
Probably okay if your goods are in stock but despite their next day delivery claim my item was out of stock for two months. Requested order be cancelled, and it was but have not been able to get my money back despite repeated telephone calls and emails. Have had to resort to trying to claim back via my credit card. EXCEEDINGLY POOR CUSTOMER SERVICE. Sales Dept tell me I need to speak with AfterSales and AfterSales tell me I need to speak with Sales Dept... go figure!! I have been... (read more)
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Ravenstorm's Comment
Written on: 19/03/2013
Furn247 also known as furniture123 and pineonline are truly horrible... we had problems with a few years ago. Heres our advice:
1 phone "consumer direct" and tell them about this. Ask them how to cancel your order as you need to word the letter correctly & post it via recorded delivery.
2 Furn247 have, by law, 30 days from the date on your cancellation letter to refund you. You have to give them this time BUT dont expect a refund as these people have a long history of ignoring this law.
3 once the 30 days have expired, call your card issuing bank (the card you used to pay furn247) and tell them about your situation and that you wish to apply for a "chargeback".
4 banks are very reluctant to help with this so ask to speak to the manager and insist they help you. If they refuse, tell them you will contact the financial ombudsman and report the bank unless they initiate your chargeback.
5 if your bank still refuse to help, call the financial ombudsman and report your bank. The ombudsman are very helpful & will write to your bank ordering them to help you.
6 your bank will want info about the order and whats happened/copies of emails - anything you have that prooves you've tried but failed to get your refund.
7 your bank will assess your case and give you their "final answer". If the bank refuse to refund you, go back to the ombudsman who will assess your case and decide whether or not your bank should refund you.
This is how we got all of our money back.. Goodluck.