Furniture 24/7 Reviews - www.furniture247.co.uk

★★☆☆☆
1.6 / 5
191
16% of users recommend this
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Latest Reviews

★☆☆☆☆

“Stay Away”

Written on: 24/05/2015 by RT76 (1 review written)

It's a shame I didn't look at this site before ordering. Use at your peril. No customer service, never called me back never delivered in the timescale promised, no communication. Even after I cancelled the order they wouldn't refund. Had to dispute the payment with the bank, who have refunded me but now have to chase the company themselves. The only reason there is one star is because you can't put none!… Read Full Review

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★☆☆☆☆

“ABSOLUTELY ATROCIOUS - USE AT YOUR PERIL!”

Written on: 08/05/2015 by debbie010667 (1 review written)

We ordered a glass and chrome table from the "easy to use" and "quick to take the cash" website. After many phone calls to the sales department, many promises of "the table will be with you by the weekend" - we asked to cancel the order and for our money back...the table was promised between 3-7pm the next day....it arrived at 6.45AM!!!!! at least it arrived, however we needed to return it as it wasn't suitable for our room. Again many phone calls later trying to arrange the return… Read Full Review

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★★★★★

“superb service”

Written on: 29/03/2015 by Rasmussenvo1 (1 review written)

Ordered bed from this company,arrived next day,excellent customer service and very polite too would recommend them...Good quality item,well packaged and arrived sooner than expected,really happy… Read Full Review

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★☆☆☆☆

“A lucky escape”

Written on: 17/03/2015 by 1979McQueen (1 review written)

I was just about to phone this company to make an order for over £2000. By pure chance when looking for their site I came across this one. After reading the appalling reviews I have decided to go elsewhere. Great site thanks for the warnings… Read Full Review

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★☆☆☆☆

“ * SHOCKING SERVICE *”

Written on: 05/03/2015 by beechesjulie (1 review written)

NEVER ORDER FROM THIS COMPANY , WISH I HAD READ THE REVIEWS BEFORE HAND , LOTS OF EXCUSES AND LIES GIVEN AS TO WHY ORDER HAS NOT ARRIVED . COMPLAINTS DEPARTMENT WAS A SHAMBLES , EMAILS SENT BUT NOT REPLIED TOO . STAY AWAY FROM THIS COMPANY . … Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM THIS COMPANY ”

Written on: 19/02/2015 by amelia68 (1 review written)

I placed an order for a table and chairs online (only after phoning to confirm my order would be delivered by the weekend and that the items were in stock), after speaking with the advisor, I was told yes my order would be delivered by the weekend and I would get a call the same day.........that was FIVE days ago, I have phoned everyday since and all I get is they will call you in a couple of hours! I have now written and emailed them asking for my £400.00 to be refunded and to cancel the… Read Full Review

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★☆☆☆☆

“do not buy ”

Written on: 15/02/2015 by TomasNewton (1 review written)

orederd fold up bed sept 14 ,waited for deleiver then was told no longer stock item was offered different item ,said no they said they refund me still chasing this as keep saying forward on to after sales team… Read Full Review

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★☆☆☆☆

“Please do not buy from this dreadful website or company”

Written on: 04/02/2015 by Conwan (1 review written)

If only I had read reviews before ordering. Ordered chest of draws money taken immediately. 2 weeks later I heard nothing. Rang sales they said it was after sales matter and gave me number. I tried for 2 consecutive days and it just bleeped and said there was a high demand for this number. Makes total sense. I rang sales and told them it wasn't an after sales matter as they had my money and I had no goods! They took my no and said would pass on. I got an email saying was with courier and they… Read Full Review

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★★☆☆☆

“Delivery”

Written on: 18/12/2014 by grBrennan186 (1 review written)

We ordered a mattress and were expecting next day delivery. It never arrived. We tried phoning the company but the call went on to answering machine, left messages but no response. After many attempts someone picked the phone and transferred to someone else who said they were out of stock and the delivery will take place in three days. I left a phone number and asked if the driver could ring when he is about to arrive at the house as the no one was at home. He never did, luckily a workman was… Read Full Review

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★☆☆☆☆

“BUY AT YOUR OWN RISK!!!!!”

Written on: 31/10/2014 by chillinmamma08 (2 reviews written)

A WORD OF WARNING.....IF YOU STILL WANT TO PURCHASE AFTER READING ALL OF THE BAD REVIEWS....NEVER EVER PAY WITH ANYTHING OTHER THAN A CREDIT CARD....ONLY THEN WILL YOU STAND A CHANCE OF GETTING YOUR MONEY BACK. THAT SELL SUBSTANDARD GOODS AND LIE!!!! TAKE PHOTOS TOO.... EVEN THOU THEY WILL SAY THAT YOU SIGNED FOR IT AND SHOULD HAVE CHECKED IT... ITS UNACCEPTABLE TO MAKE A DELIVERY MAN WAIT UNTIL ITS UNWRAPPED AND CHECKED. BUNCH OF LOW LIFE SIMPLETONS....... THE HIGHWAY MAN MR TURPIN WORE A… Read Full Review

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★☆☆☆☆

“Very very BAD”

Written on: 15/10/2014 by Sydney264 (1 review written)

Ordered items for my elderley terminally ill mother who was going into a nursing home. Specialist matress and waterproof quilt on saturday delivery was stated as Tuesday. Took money straight away, no goods arrived. Rude customer care, kept holding on for 15 mins then phone went dead. No help from customer care. Still not got the goods.As I paid with credit card, I have received the money back and the credit card company are dealing with getting money back from furniture 24/7. Do not use them… Read Full Review

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★☆☆☆☆

“An appalling company in virtually all aspects”

Written on: 06/10/2014 by Hezekiah284 (1 review written)

Ordered 2 Italian leather Diana sofas on March 3rd 2014 - the ordering process was efficient . Now for an extraordinary experience which has lasted over 7 months ! On March 8th two sofas arrived and were dumped on the pavement for the recipient to carry indoors ; TNT advised that only the cheapest class of delivery was specified by F/247 , and this involves a vehicle with only the driver on board who is not allowed by law to help carry the goods from the vehicle into the home. TNT advised… Read Full Review

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★☆☆☆☆

“ORDER AT YOUR OWN RISK”

Written on: 02/10/2014 by martinpound (6 reviews written)

Ordered a mattress and a couple of other items thurs 25/9 expecting them by monday 29th Left it until tuesday 3th before ringing only to be told it was out of stock and would be delivered thursday 2/10 today I rang to confirm the delivery but was told it will not be coming today and dont know when delivery will be So i asked for the order to be cancelled to be told i would have a 14% admin charge to pay I was furious I rang CAB and was advised to ring my bank as i payed by debit card This i did… Read Full Review

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★☆☆☆☆

“Ripped off, avoid at all costs!!!”

Written on: 19/09/2014 by maYoung183 (1 review written)

Ordered a waterproof mattress and duvet to the tune of 300 pounds for a disabled family member, haven't received anything and can't get any answer from sales, after sales or anyone at furniture 247. If only I had checked on line reviews first I could have avoided these people ripping off vulnerable people… Read Full Review

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★☆☆☆☆

“I ORDERED A WATERPROOF MATTRESS FOR A VULNERABLE ADULT...”

Written on: 06/09/2014 by Schwartzom202 (1 review written)

I ORDERED A WATERPROOF MATTRESS FOR A VULNERABLE ADULT WHO PAID FOR IT ON HIS DEBIT CARD. WE WERE PROMISED DELIVERY THE FOLLOWING DAY AND WAITED ALL DAY WITHOUT DELIVERY . ALL ATTEMPTS TO GET IT RESLOVED WER MET WITH RUDENESS AND WHAT SEEMED TO BE A MAN SITTING IN A SILENT OFFICE WHO WAS EVERYONE YOU ASKED TO SPEAK TO " THE DIRECTOR,THE MANAGER.CUSTOMER SERVICES" WHO WAS LAUGHING DOWN THE TELEPHONE… Read Full Review

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★☆☆☆☆

“Do NOT use Furniture 24/7”

Written on: 19/08/2014 by janet35 (1 review written)

Was expecting two wardrobes and a chest of draws today; the wardrobes have arrived bit no draws. Phoned customer services, the man on the other end of the line did not care, he told me the product was out of stock, despite their website saying it is available for next day delivery! I've emailed a complaint and have not received a reply. I'm now concerned that I won't receive the draws at all after reading other reviews. I wish I'd read the reviews first; if I had I would not have used this… Read Full Review

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★☆☆☆☆

“Please use someone else”

Written on: 01/08/2014 by 347Salazar (1 review written)

Well, got my bed etc after a month of chasing, and chasing, and chasing and on and on etc. Never known such hideous customer service. I can't explain the frustration I experienced, DO NOT PUT YOURSELF THROUGH IT, GO SHOP ELSEWHERE!!… Read Full Review

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★☆☆☆☆

“Prado Bed and Mattress”

Written on: 21/07/2014

I have just purchased a Bed and Mattress from Furniture 24/7, I was told that the delivery would be on Friday 18th July and that by giving my mobile number I would received a text message allowing me 2hours to get there and accept the delivery. On the morning of the 18th I received a message with a tracker No. from TNT ,I tried to track the delivery but the Number was incorrect, when I spoke to someone at TNT they advised that they offered no such 2hr service and that I would have to wait from… Read Full Review

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★☆☆☆☆

“THANKS FOR THE WARNING!!!”

Written on: 20/07/2014

I was about to make a very large purchase of £5,000 to kit out newly acquired office space until I stumbled across these reviews. It's absolutely shocking. All their reviews on their website smell of utter fakery, I'm sure they all did the "reviews" themselves! When I rang the sales team, they advised me that all of the items I wanted was in stock by their dozens, I strongly suspect they say the same to everyone! The woman I spoke was eating something and speaking at the same time! Disgusting… Read Full Review

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★☆☆☆☆

“Do not be tempted..absolutely disgusting service.”

Written on: 05/07/2014 by Rach1971 (1 review written)

Ordered a table and chairs,it arrived the 14th may.but opened the box to assemble,and the table top was broken in half.I phoned after sales the next working day,but no reply,rung sales and they put me through.I have phoned so many times and couldn't say how many,but to many.I have been given and promised 2 more dates for this to be picked up and a replacement,took holiday days from work,sat in 9-6 and nothing,no call,no email,no nothing.My last call to them over 2 weeks ago,they tried to give… Read Full Review

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