Furniture 24/7 Reviews -

1.6 / 5
15% of users recommend this
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Furniture 24/7 -

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Latest Reviews


“don't do it!!!!”

Written on: 24/11/2015 by poppopy (1 review written)

poor delivery poor help line service poor returns poor refund poor management if you want to be ripped off then use furiture 247 my order was for £300.00 they then charged me £150.00 to return my mattress and I'm still waiting for my refund nothing at all good to say about them … Read Full Review

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“Avoid this company”

Written on: 21/11/2015

Ordered a double mattress was not delivered on day given,I tried phoning but got no answer had to leave a message. Have cancelled the order by phone message and e mail no response don't expect my money back anytime soon. Have learned a valuable lesson for the future always read the reviews for a company before placing any order. If there was an option for no star rating this is what I would have given absolutely appalling service… Read Full Review

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“What a waste of time”

Written on: 13/11/2015 by Frustrated1959 (1 review written)

I also wish I had looked at this site first. Waited 3 weeks with lots of promises that it would be there the next day, fat chance, finally delivered the mattresses and lo and behold they are the wrong size! Now trying to get someone to answer the phone to change them, I expect it will be another 3 weeks!… Read Full Review

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“If only I had read the reviews”

Written on: 12/11/2015 by Kaleigha366 (1 review written)

Do NOT go there, ordered a bed, mattress, duvet and pillow from them in June spoke to the most polite, helpful salesman ever who I now know is not genuine. Within a week I cancelled the order as it was not required and I have NEVER received my money back even after numerous phone calls and emails. Sadly i left it too late to pursue a claim through my bank by just a few days. I too will be reporting them to trading standards… Read Full Review

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“Do not order from this company! ”

Written on: 16/10/2015 by EleanorGriffin378 (1 review written)

I stupidly ordered a bed and my money was immediately taken off my account and said bed was not delivered "the next day" I gave it a few days but grew suspicious when I tried to ring their offices and the call went to answering phone. I eventually got hold of the After Sales manager who basically said that he doesn't care that no bed was delivered and when I said I wanted to cancel my order he advised that he would take 28% off as the bed was already ordered. I have opened up a complaint with… Read Full Review

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Written on: 02/10/2015 by PreciousMcCracken (1 review written)


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Written on: 21/09/2015 by ajm33 (1 review written)

says next day delivery on website, it isn't, got given two different delivery dates before being told my order didn't exist, now got through the bank to try get my money back, AVOID THIS COMPANY AT ALL COSTS, … Read Full Review

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“ do not order from them ”

Written on: 20/09/2015 by Simo123456 (1 review written)

They are lying low life's can't believe the people that work there. I ordered mattress for next day delivery Never arrived. Have called left voicemails sent emails no one replies. My bank are now involved under the visa chargeback service so I am waiting a refund from my bank and visa will now take action against them. I suggest Everyone who is still waiting for delivery Or a refund should try this . The company is full of lying idiots!!!!… Read Full Review

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“Good in the end”

Written on: 23/08/2015 by Esperanzaz1985 (1 review written)

I got off to a shaky start with 24/7 . I hadn,t read any reviews before I ordered so knew nothing. At first when I ordered -no problem. Then nothing. I rang after sales - vey rude man who swore at me- then several emails to customer services - with threat of section 75 of the credit consumer act - I now have my furniture installed. I would say that I gave this company the benefit of the doubt and from when I complained i had good communication and service. The delivery service was good. So I… Read Full Review

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“bed matress”

Written on: 10/08/2015 by SamanthaGunn (1 review written)

on the whole am happy bed fantastic nd very combatable poor customer care a guy swore at me over the telephone they need training on customer services am very happy with the bed fully washable I luv it I got bed in few days later was not next day delivery bed fantastic and very comftable so am happy… Read Full Review

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“Ordered mattress and promised next day delivery. Never...”

Written on: 03/08/2015 by Camron11 (1 review written)

Ordered mattress and promised next day delivery. Never arrived, only answerphone and no one responded to my messages. I then discovered this site and immediately phoned my bank who, even though I paid with a debit card, were willing to open a "dispute' which means the bank refund me the money and then go after 24/7 for it back themselves… Read Full Review

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“bed matress headboard”

Written on: 31/07/2015 by fmMcCleary497 (1 review written)

I did receive the product in good working condition fancs for that the customer care was absolutely appalling they swore at me for enquiring....they have no idea how to dal with people ........they lied at me keep telling me was going onto van end of each day when it never did.....I waited in house for 3 full days before this was delivered I would not recommend them to anyone I suggest they look into customer care and how they treat the cutomers instead of swearing at them I got… Read Full Review

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“This company is crooked do not order anything online”

Written on: 31/07/2015 by 158McGregor (1 review written)

I HAVE ORDERED A MATTRESS AND DUVET FOR A MENTALLY HANDICAPPED MAN WHO IS INCONTINENT ON 21ST JULY FOR NEXT DAY DELIVERY It is now 29th July and still not mattress each time I call I get told it is being dispatched tomorrow. The are lying and should not be in business. I asked for a refund and they said it would take 28 days. Totally Unacceptable The website is operating and taking money but they are not delivering the orders they are dishonest do not be fooled like me… Read Full Review

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“Happy to take your money but not deliver your goods.”

Written on: 29/07/2015 by Shoddy247 (1 review written)

I didn't look at these reviews prior to ordering "BIG MISTAKE". Have ordered items & been promised several delivery dates & still waiting for goods. This company reminds me of Electronics 27/7 who went out of business on Black Friday leaving thousands disappointed. Beginning to think its the same shabby lot who have just changed company name. Avoid any company with 24/7 in the title… Read Full Review

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Written on: 24/07/2015 by sandradee83 (1 review written)

** DO NOT BUY FROM THIS COMPANY** They are quick enough to take your money and sales team and phone line are picked up all the time, but after sales is no existant if you have an issue! We ordered 8 dining room chairs for delivery before xmas and until this day we only have had 2 of the 6 that we ordered, we are in the process of taking them to small claims court. We needed 8 white dining room chairs for delivery before xmas as we were having family over for xmas dinner, after phoning around… Read Full Review

Ajm33's Response to sandradee83's Review

Written on: 04/11/2015

Did they pay through the small claims court, i am in the same process with them

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“Don't use this company. Don't even think of using it !!”

Written on: 16/07/2015 by olddrystonewall (1 review written)

If only we had looked at this website!! What fools we are. We ordered a waterproof mattress for Friday 10th to be delivered to a relatives care home. Checked on Monday, no delivery. Phoned " The mattress was out of stock so it will be delivered next Friday". Phoned today " the mattress will be delivered on Monday" I have cancelled the order. Lots of phone calls hung up. Lots of phone back promises not phoned back. Terrible company - terrible staff - terrible customer service. I will keep you… Read Full Review

Leonc1963's Response to olddrystonewall's Review

Written on: 20/07/2015

Good luck because you will need it, we are in same boat for same product they have broken distance selling regulations and are also trading under furniture 24/7 illegally as company was dissolved long ago

I am going to write to FlameTV in the hope they will take up this disgusting company that prays on the elderly in the hope they will take it up with a full investigation If you or anyone else is interested you can contact me.

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Olddrystonewall's reply to Leonc1963's Comment

Written on: 08/08/2015

There is light!! We have discovered a way of getting money back.
If you use a credit card you can fairly quickly get money back by contacting the CC company. However for us poor saps who paid by debit card we thought all was lost, but no.
Here is what you do- contact your bank (ours is Barclays) and ask for a "chargeback". Don't get fobbed off by people not knowing what it is, just get someone at the bank who does. Chargeback is a process where you fill in a form and put as much detail about what has happened and the bank take the money back from the company and put it back in your account. (beware - the bank still has the right to take the money out again if you are proved wrong.) We got our money back this week. Best of luck.

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Written on: 03/07/2015 by 55Kennedy (1 review written)

I feel so stupid now not having read the reviews but their website looked professional enough I have had 6weeks of stress , anger,frustration,sleepless nights dealing with these twits I bought bedroom furniture costing me over £1000 paid by visa debit stupidly (if you are ever brave enough to purchase anything from these people use credit card )which they took out of my account within minutes of placing the order I was told 7-10 days delivery which never came around I had weeks of trying to… Read Full Review

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“WORST company I have EVER dealt with. AVOIID”

Written on: 29/05/2015 by TotallyAmazed (1 review written)

'Next day' delivery was 2 weeks later. Dispatched half a bed. Took my payment before goods dispatched then would not cancel order. ALL staff rude, no one replies to emails or calls you back. Was told to chase up my delivery myself. Refused to give me as refund because I refused to accept delivery of half a bed!! Eventually told me I would have a refund then 3 weeks later denied it totally. Now claiming its outside of time lines even though I have proof the signed for the return to their… Read Full Review

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“Stay Away”

Written on: 24/05/2015 by RT76 (1 review written)

It's a shame I didn't look at this site before ordering. Use at your peril. No customer service, never called me back never delivered in the timescale promised, no communication. Even after I cancelled the order they wouldn't refund. Had to dispute the payment with the bank, who have refunded me but now have to chase the company themselves. The only reason there is one star is because you can't put none!… Read Full Review

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Written on: 08/05/2015 by debbie010667 (1 review written)

We ordered a glass and chrome table from the "easy to use" and "quick to take the cash" website. After many phone calls to the sales department, many promises of "the table will be with you by the weekend" - we asked to cancel the order and for our money back...the table was promised between 3-7pm the next arrived at 6.45AM!!!!! at least it arrived, however we needed to return it as it wasn't suitable for our room. Again many phone calls later trying to arrange the return… Read Full Review

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