Furniture 24/7 Reviews - www.furniture247.co.uk

★★☆☆☆
1.6 / 5
195
16% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Furniture 24/7 - www.furniture247.co.uk - Ask a question now

Media Gallery for Furniture 24/7 - www.furniture247.co.uk

Furniture 24/7 - www.furniture247.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“JOKE OF A COMPANY!!”

Written on: 24/07/2015 by sandradee83 (1 review written)

** DO NOT BUY FROM THIS COMPANY** They are quick enough to take your money and sales team and phone line are picked up all the time, but after sales is no existant if you have an issue! We ordered 8 dining room chairs for delivery before xmas and until this day we only have had 2 of the 6 that we ordered, we are in the process of taking them to small claims court. We needed 8 white dining room chairs for delivery before xmas as we were having family over for xmas dinner, after phoning around… Read Full Review

Report this review
★☆☆☆☆

“Don't use this company. Don't even think of using it !!”

Written on: 16/07/2015 by olddrystonewall (1 review written)

If only we had looked at this website!! What fools we are. We ordered a waterproof mattress for Friday 10th to be delivered to a relatives care home. Checked on Monday, no delivery. Phoned " The mattress was out of stock so it will be delivered next Friday". Phoned today " the mattress will be delivered on Monday" I have cancelled the order. Lots of phone calls hung up. Lots of phone back promises not phoned back. Terrible company - terrible staff - terrible customer service. I will keep you… Read Full Review

Leonc1963's Response to olddrystonewall's Review

Written on: 20/07/2015

Good luck because you will need it, we are in same boat for same product they have broken distance selling regulations and are also trading under furniture 24/7 illegally as company was dissolved long ago

I am going to write to FlameTV in the hope they will take up this disgusting company that prays on the elderly in the hope they will take it up with a full investigation If you or anyone else is interested you can contact me.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“DO NOT BUY FROM THEM!!!!!!!”

Written on: 03/07/2015 by 55Kennedy (1 review written)

I feel so stupid now not having read the reviews but their website looked professional enough I have had 6weeks of stress , anger,frustration,sleepless nights dealing with these twits I bought bedroom furniture costing me over £1000 paid by visa debit stupidly (if you are ever brave enough to purchase anything from these people use credit card )which they took out of my account within minutes of placing the order I was told 7-10 days delivery which never came around I had weeks of trying to… Read Full Review

Report this review
★☆☆☆☆

“WORST company I have EVER dealt with. AVOIID”

Written on: 29/05/2015 by TotallyAmazed (1 review written)

'Next day' delivery was 2 weeks later. Dispatched half a bed. Took my payment before goods dispatched then would not cancel order. ALL staff rude, no one replies to emails or calls you back. Was told to chase up my delivery myself. Refused to give me as refund because I refused to accept delivery of half a bed!! Eventually told me I would have a refund then 3 weeks later denied it totally. Now claiming its outside of time lines even though I have proof the signed for the return to their… Read Full Review

Report this review
★☆☆☆☆

“Stay Away”

Written on: 24/05/2015 by RT76 (1 review written)

It's a shame I didn't look at this site before ordering. Use at your peril. No customer service, never called me back never delivered in the timescale promised, no communication. Even after I cancelled the order they wouldn't refund. Had to dispute the payment with the bank, who have refunded me but now have to chase the company themselves. The only reason there is one star is because you can't put none!… Read Full Review

Report this review
★☆☆☆☆

“ABSOLUTELY ATROCIOUS - USE AT YOUR PERIL!”

Written on: 08/05/2015 by debbie010667 (1 review written)

We ordered a glass and chrome table from the "easy to use" and "quick to take the cash" website. After many phone calls to the sales department, many promises of "the table will be with you by the weekend" - we asked to cancel the order and for our money back...the table was promised between 3-7pm the next day....it arrived at 6.45AM!!!!! at least it arrived, however we needed to return it as it wasn't suitable for our room. Again many phone calls later trying to arrange the return… Read Full Review

Report this review
★★★★★

“superb service”

Written on: 29/03/2015 by Rasmussenvo1 (1 review written)

Ordered bed from this company,arrived next day,excellent customer service and very polite too would recommend them...Good quality item,well packaged and arrived sooner than expected,really happy… Read Full Review

Report this review
★☆☆☆☆

“A lucky escape”

Written on: 17/03/2015 by 1979McQueen (1 review written)

I was just about to phone this company to make an order for over £2000. By pure chance when looking for their site I came across this one. After reading the appalling reviews I have decided to go elsewhere. Great site thanks for the warnings… Read Full Review

Report this review
★☆☆☆☆

“ * SHOCKING SERVICE *”

Written on: 05/03/2015 by beechesjulie (1 review written)

NEVER ORDER FROM THIS COMPANY , WISH I HAD READ THE REVIEWS BEFORE HAND , LOTS OF EXCUSES AND LIES GIVEN AS TO WHY ORDER HAS NOT ARRIVED . COMPLAINTS DEPARTMENT WAS A SHAMBLES , EMAILS SENT BUT NOT REPLIED TOO . STAY AWAY FROM THIS COMPANY . … Read Full Review

Report this review
★☆☆☆☆

“DO NOT ORDER FROM THIS COMPANY ”

Written on: 19/02/2015 by amelia68 (1 review written)

I placed an order for a table and chairs online (only after phoning to confirm my order would be delivered by the weekend and that the items were in stock), after speaking with the advisor, I was told yes my order would be delivered by the weekend and I would get a call the same day.........that was FIVE days ago, I have phoned everyday since and all I get is they will call you in a couple of hours! I have now written and emailed them asking for my £400.00 to be refunded and to cancel the… Read Full Review

Report this review
★☆☆☆☆

“do not buy ”

Written on: 15/02/2015 by TomasNewton (1 review written)

orederd fold up bed sept 14 ,waited for deleiver then was told no longer stock item was offered different item ,said no they said they refund me still chasing this as keep saying forward on to after sales team… Read Full Review

Report this review
★☆☆☆☆

“Please do not buy from this dreadful website or company”

Written on: 04/02/2015 by Conwan (1 review written)

If only I had read reviews before ordering. Ordered chest of draws money taken immediately. 2 weeks later I heard nothing. Rang sales they said it was after sales matter and gave me number. I tried for 2 consecutive days and it just bleeped and said there was a high demand for this number. Makes total sense. I rang sales and told them it wasn't an after sales matter as they had my money and I had no goods! They took my no and said would pass on. I got an email saying was with courier and they… Read Full Review

Report this review
★★☆☆☆

“Delivery”

Written on: 18/12/2014 by grBrennan186 (1 review written)

We ordered a mattress and were expecting next day delivery. It never arrived. We tried phoning the company but the call went on to answering machine, left messages but no response. After many attempts someone picked the phone and transferred to someone else who said they were out of stock and the delivery will take place in three days. I left a phone number and asked if the driver could ring when he is about to arrive at the house as the no one was at home. He never did, luckily a workman was… Read Full Review

Report this review
★☆☆☆☆

“BUY AT YOUR OWN RISK!!!!!”

Written on: 31/10/2014 by chillinmamma08 (2 reviews written)

A WORD OF WARNING.....IF YOU STILL WANT TO PURCHASE AFTER READING ALL OF THE BAD REVIEWS....NEVER EVER PAY WITH ANYTHING OTHER THAN A CREDIT CARD....ONLY THEN WILL YOU STAND A CHANCE OF GETTING YOUR MONEY BACK. THAT SELL SUBSTANDARD GOODS AND LIE!!!! TAKE PHOTOS TOO.... EVEN THOU THEY WILL SAY THAT YOU SIGNED FOR IT AND SHOULD HAVE CHECKED IT... ITS UNACCEPTABLE TO MAKE A DELIVERY MAN WAIT UNTIL ITS UNWRAPPED AND CHECKED. BUNCH OF LOW LIFE SIMPLETONS....... THE HIGHWAY MAN MR TURPIN WORE A… Read Full Review

Report this review
★☆☆☆☆

“Very very BAD”

Written on: 15/10/2014 by Sydney264 (1 review written)

Ordered items for my elderley terminally ill mother who was going into a nursing home. Specialist matress and waterproof quilt on saturday delivery was stated as Tuesday. Took money straight away, no goods arrived. Rude customer care, kept holding on for 15 mins then phone went dead. No help from customer care. Still not got the goods.As I paid with credit card, I have received the money back and the credit card company are dealing with getting money back from furniture 24/7. Do not use them… Read Full Review

Report this review
★☆☆☆☆

“An appalling company in virtually all aspects”

Written on: 06/10/2014 by Hezekiah284 (1 review written)

Ordered 2 Italian leather Diana sofas on March 3rd 2014 - the ordering process was efficient . Now for an extraordinary experience which has lasted over 7 months ! On March 8th two sofas arrived and were dumped on the pavement for the recipient to carry indoors ; TNT advised that only the cheapest class of delivery was specified by F/247 , and this involves a vehicle with only the driver on board who is not allowed by law to help carry the goods from the vehicle into the home. TNT advised… Read Full Review

Report this review
★☆☆☆☆

“ORDER AT YOUR OWN RISK”

Written on: 02/10/2014 by martinpound (6 reviews written)

Ordered a mattress and a couple of other items thurs 25/9 expecting them by monday 29th Left it until tuesday 3th before ringing only to be told it was out of stock and would be delivered thursday 2/10 today I rang to confirm the delivery but was told it will not be coming today and dont know when delivery will be So i asked for the order to be cancelled to be told i would have a 14% admin charge to pay I was furious I rang CAB and was advised to ring my bank as i payed by debit card This i did… Read Full Review

Report this review
★☆☆☆☆

“Ripped off, avoid at all costs!!!”

Written on: 19/09/2014 by maYoung183 (1 review written)

Ordered a waterproof mattress and duvet to the tune of 300 pounds for a disabled family member, haven't received anything and can't get any answer from sales, after sales or anyone at furniture 247. If only I had checked on line reviews first I could have avoided these people ripping off vulnerable people… Read Full Review

Report this review
★☆☆☆☆

“I ORDERED A WATERPROOF MATTRESS FOR A VULNERABLE ADULT...”

Written on: 06/09/2014 by Schwartzom202 (1 review written)

I ORDERED A WATERPROOF MATTRESS FOR A VULNERABLE ADULT WHO PAID FOR IT ON HIS DEBIT CARD. WE WERE PROMISED DELIVERY THE FOLLOWING DAY AND WAITED ALL DAY WITHOUT DELIVERY . ALL ATTEMPTS TO GET IT RESLOVED WER MET WITH RUDENESS AND WHAT SEEMED TO BE A MAN SITTING IN A SILENT OFFICE WHO WAS EVERYONE YOU ASKED TO SPEAK TO " THE DIRECTOR,THE MANAGER.CUSTOMER SERVICES" WHO WAS LAUGHING DOWN THE TELEPHONE… Read Full Review

Report this review
★☆☆☆☆

“Do NOT use Furniture 24/7”

Written on: 19/08/2014 by janet35 (1 review written)

Was expecting two wardrobes and a chest of draws today; the wardrobes have arrived bit no draws. Phoned customer services, the man on the other end of the line did not care, he told me the product was out of stock, despite their website saying it is available for next day delivery! I've emailed a complaint and have not received a reply. I'm now concerned that I won't receive the draws at all after reading other reviews. I wish I'd read the reviews first; if I had I would not have used this… Read Full Review

Report this review
overview