Specialized Concept Store (London - Ruislip) Reviews

Click here if this is your business
★★★★★
4.6
89.0% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Specialized Concept Store (London - Ruislip) - Ask a question now

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

“Couldnt ask for more”

★★★★★

written by guymagnusbarker on 06/06/2014

With the increase of 'internet only' bikes dealers such as Canyon its getting harder and harder to justify purchasing your new pride and joy from your local bike shop. With higher overheads, pricing has to take into accounts shop costs, additional staff etc and make the 'internet only' dealers seem more and more appealing. However if anyone is facing this current dilemma all i can say is get down to Specialized Ruislip. It's shops like these and the service you get from their friendly and knowledgeable staff that reminds you why the LBS existed in the first place. I went in looking for a custom build on an S-Works Tarmac and hoped that they could assist. It became apparent from the outset that i had made the right choice, i dealt with an advisor and his passion for all things Specialized was addictive, we chatted part options and tech for over a hour to make sure i got what i wanted and at no point did i feel pressurized and often felt that he would ensure i didn't spend money where it wasn't needed. I'm now the owner of the final product and it's perfect. I couldnt be happier and this whole experience was capped off by the customer service and friendliness in Ruislip. I cannot recommend them enough, stop looking at websites, stop flicking through magazines and get down to your LBS, touch the bikes, talk to people who know and love the tech, you wont regret it.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Great advice and great product”

★★★★★

written by davguy5 on 24/01/2013

I have researched buying a road bike for some time and given my requirements was looking for a Specialized Roubaix Expert. I attended the store and was advised by Paul to go a different route once I had explained exactly what my reasoning had been. He advised I buy a Tarmac which I did and I have to say having ridden the bike that I am thoroughly delighted with the product and it represents a perfect fit for my needs. SO the product is great but you can see that in any magazine. What makes it a different experience is dealing with someone who has a thorough knowledge of all aspects of the product and of the sport. Paul's knowledge is a credit to the store and he spent a lot of time explaining every detail of the bike, the groupset and what makes the difference when you are out on the road. A really positive experience and I highly recommend the store and its people.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Highly competent - Top quality”

★★★★★

written by on 03/11/2012

I always go to service my expensive bikes there although I live in Ealing and there are at least 4 bike shops (including Evans) nearer. The competence they have is unrivaled. Their knowledge of the market is incredible and they are extremely honest. You can also bring your spare parts that you can buy cheaper elsewhere and they fit them. Where else? I have tried many high-tech mechanics but none can match the expertise of this place. They are all good but - if I may - Mark is super. Only limitation is that they only sell Specialized. Francesco

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“exceptional service”

★★★★★

written by snookerplayer55 on 27/09/2012

I'd just like to let you know that I've visited your store in ruislip and received exceptional service. I explained my situation and the gentleman who served me was very kind and explained all the options. I often find it daunting entering specialist shops that I don't know too much about, but the friendly attitude that your staff have put me at ease right away.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Nice shop but disappointing service”

★☆☆☆☆

written by on 05/08/2012

I went into Specialized Ruislip intending to spend up to £1500 on a bike and accessories. I had been in earlier in the week to browse and was ready to buy, however, I found the sales staff patronising and unhelpful. The member of staff I spoke to clearly wanted to be doing something else rather than help me with my purchase. At one point I asked to test ride the bike I was considering buying but was told to come back in a couple of hours as they needed to check over the bike to make sure it was safe before I rode it. When talking to another staff member just before I left he told me it should only take a minute to check the bike over.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Excellent After Sales Service”

★★★★★

written by yo-yo on 12/06/2011

I happily travelled from North Finchley to this store despite having 4 cycle shops on my doorstep after an informative telephone conversation with customer service. The level of service & depth of knowledge amongst the staff is second to none along with their no pressure sales approach and staff are more than willing to demonstrate basic repair techniques; I now know how to replace my tube and tyre should the occasion arise! Definitely worth consideration & or a visit for all your biking needs from sales to service - you really wont be disappointed! The store is well sized and airy with plenty of stocked on hand, it's a pleasure to browse and buy with the added bonus of having a workshop just a short stroll to the back of store any bike accessories bought can be fitted by the polite and friendly technicians. All in all a positive shopping experience and look forward to the added bonus of my free 6 week tune up which comes standard on any new bike purchased :)

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Excellent After Sales Service - Ruislip / Specialized...”

★★★★★

written by yo-yo on 10/06/2011

I happily travelled from North Finchley to this store despite having 4 cycle shops on my doorstep after an informative telephone conversation with customer service. I bought the Specialized Myka HT and am more than happy with bike but after seeing a 29er DISPLAYED in-store and getting the full low down re;specs, I'm already saving up to add to my collection! The level of service & depth of knowledge amongst the staff is second to none along with their no pressure sales approach, well worth a visit for all your biking needs from sales to service - you really wont be disappointed! The store is well sized and airy with plenty of stocked on hand, it's a pleasure to browse and buy with the added bonus of having a workshop just a short stroll to the back of store so any bike accessories bought can be fitted by the polite and friendly technicians. Definitely recommend and look forward to my free 6 week tune up and prob' buying a few more accessories! All in all a positive shopping experience :)

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“I have visited the shop many times throughout 2010,...”

★★★★★

written by on 04/02/2011

I have visited the shop many times throughout 2010, having completed a BG fit at the store on my road bike. The level of knowledge was far superior to any store i have been since some of my long term niggles have been not only resolved but explained too. The store did a great job so i returned to buy a mountain bike this year and was similarly impressed.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Have visted this store many times, purchasing only...”

★★★★★

written by on 30/09/2010

Have visted this store many times, purchasing only occasionally due to analysis paralysis on my part. Just bought my son a bike and the experience was excellent. They talked me out of buying the bike I wished and recommended coming back in a few months to go for a larger bike instead. Very impressed by this attitude (& bought the bigger bike later)

The staff have even took pity on my wife, giving her a cuppa, whilst imparting their knowledge.....my dream bike was non-specialised so bought elsewhere.....however will return here again due to the service on each occasion. Have gladly pointed mates towards them.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Have been buying bikes here for a few years now, since...”

★★★★★

written by on 14/09/2010

Have been buying bikes here for a few years now, since before it became a specialized concept store. Have always found the folks here to be really helpful, and knowledgeable. Have had several services / repairs carried out on my mountain / road bikes and have always been pleased with the work. Now a Brompton dealer too.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“I only took up cycling about nine months ago but have...”

★★★★★

written by on 12/09/2010

I only took up cycling about nine months ago but have become a regular, dedicated visitor and client of the Ruislip Specialized Store. I've come to value the Specialized brand, the quality of bikes and accessories being, in my opinion, exceptional. I also think the shop itself is well laid out, making the experience of visiting an exciting and enjoyable event (as indeed it should be) and certainly the Specialized brand and Ruislip Concept Store have, to-date, enhanced positively my cycling experience. I guess I must like them as I've now bought three bikes from there!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“What a great shop. ”

★★★★★

written by Ducatifan on 12/09/2010

What a great shop.

In these days of poor service and lacklustre knowledge it was a pleasure to spend time with like minded and very helpful staff. No amount of time was too much for them and I was able to buy all of the accessories I needed in one visit. None of this "Oh we can order that in for you sir"

No bike is a distress purchase and therefore it is great to deal with poeple who know far more that I ever will about my hobby.

Well worth a day out to visit a true specialist, or should that be Specializt

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Ive also have been a customer since Action Bikes which...”

★★★★★

written by on 09/09/2010

Ive also have been a customer since Action Bikes which is now the Concept Store in Ruilip.
I have bought about seven bikes from them and have always recieved very good advise and very good, friendly service.
The new shop is very well layed out and stocked well.
The staff in the shop are all keen cyclists and this is very apparent from the advise and repair service that they supply.
I would recomend the shop to anyone.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Have been using the shop since it was Action Bikes and...”

★★★★★

written by disben on 08/09/2010

Have been using the shop since it was Action Bikes and as a concept shop it is brilliant. The staff are very friendly and helpful, often going out of their way to help me and my friends.

Although it gets busy, often by waiting for service you know you are going to get their full attention! Prices are generally RRP - however there are good sales, and annual offers with new bikes. Bought my first full suspension bike (FSR PRO) there and very pleased with the ongoing support (servicing / repairs etc).

Have recommended to many friends who have gone on to buy bikes there.

Very good workshop who are always willing to give good advice and labour costs are very very reasonable. In the past have used internet shops to buy products but now focus on purchases from the concept store as I get to try them out before buying!

I know all the staff are keen cyclists as they organise group rides in the local area which are great for learning new skills and pushing yourself - very few shops do the same!

Will be using them again!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Being a concept store, whilst the prices are pretty...”

★★★★★

written by on 08/09/2010

Being a concept store, whilst the prices are pretty much fixed at RRP, unless there's a sale on, where else are you going to get to road test a Specialized Roubaix Pro in 3 sizes before you buy it? Store has access to special reserved stock too, so you can go there to get hard to find bits. They had a Specialized Shiv in the window last time I visited!

Being an official store, they also get word of sale items before other stores do. Got my girfriend a last years Ruby S-Works for less than I paid for my Roubaix Pro! And yes I still am jealous.

Also got my road shoes there. They had all models in all sizes, so I got to try all types I wanted and came away knowing I had the shoes I wanted in the best fitting size. They also had all the footbed options.

On the flip side, they only really sell Specialized and a select few other brands such as Topeak, Rotor and Camelbak. But if it is a Specialized product you want, it is definitely worth paying them a visit.

Gave 4 stars for layout and value because store is quite spaced out, so they could get even more stock in if they wanted. And yes, you can buy slighly cheaper online. But then you can't try stuff out. So you have to make a choice!

Steve

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Went into the shop to purchase my first road bike on...”

★★★★★

written by on 03/09/2010

Went into the shop to purchase my first road bike on Wednesday. I was impressed with the knowledge of the staff and the advice given to me. I was sized for my bike allowed to test out the bike in a turbo trainer to it ensure I felt happy and comfortable with the positioning of the bike.
The after sales service today was also top notch, I was set up on the bike shown all the information I needed and given the peace of mind that I can call back in if I have any questions. Plus the 6 week tune up included is a great extra. Theses guys really know their stuff and have a real enthusiasm for bikes which really comes across.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0

“I went to Specialized Concept store Ruislip to by a...”

★★★★★

written by on 31/08/2010

I went to Specialized Concept store Ruislip to by a road bike that I could use for my commute to work. The shop was very nice, new interior and well laid out. I didn't really know what would be the best bike to get but the staff were very helpful and clearly talked me through my options and let me ride a couple to see what suited me.
Once I had picked the bike I wanted it was built for me and the staff that dealt with me explained different things about it. They were then very good when I took my bike back for its check and service and they adjusted a few things to improve the ride. I have been really happy with my bike and as I have been riding it more than I thought I would, I have been back to the shop to buy a better helmet, gloves, clothes etc and again found that the staff who served me were very helpful and informative so I would definately recommend them to any friends and family who were looking to get a bike or associated equipment.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 0

“Recently purchased a Specialized road bike from the...”

★☆☆☆☆

written by cmburns on 25/11/2009

Recently purchased a Specialized road bike from the store. Store itself is nice enough. Prices are fixed at RRP which is pretty standard across similar bike shops.

However where the store really falls down is it's staff. All very rude an patronising. I have spoken to 4 different staff members on various visits and found each to be extremely rude. I spoke with the store manager on my last visit who was the worst of the lot.

All I was trying to do was get a problem with my bike fixed. Staff would not listen to what I had to say, fobbed me off with obvious sales talk and became very argumentative and rude when I stood my ground.

Considering I had just spent £600 in their store, I didn't expect to be called ridiculous for wanting my bike to be set-up properly.

I would strongly recommend that people look elsewhere. You can get the same equipment for the same price (or cheaper in sales) elsewhere with a far far better service and without being belittled and bullied.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 1

Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer

Our helpful community of likeminded people will be happy to answer any questions that you have.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

overview