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Written on: 15/04/2012
I can't believe this company is still operating. Paid for a car almost 2 years ago for pick up at Alicante Airport. Arrived at the designated desk at the airport with my family only to be advised that Decode Car Hire no longer had a contract with them and had not received any payments from Decode for over 6 months. The only way we could get a car was to pay for another one at the desk which we did. When I eventually made contact with Decode, they advised that they would refund the payment… Read Full Review
Written on: 16/02/2012
Booked a car for collection at Faro airrport, was informed about 5 hours before I flew out of country that request had been cancelled as they did not have my choice of car available. Too late to choose another car with them, however, they still took my money yet I had no car. They have ignored my emails and are not available by phone. 2 letters sent to their advertised address on the web site came back "Unknown at this address". Trading standards cannot help due to budget limitations… Read Full Review
Written on: 15/07/2011 by heathersboy (2 reviews written)
I have cbeen had by the above companies I paid 455 Euros last October and when I arrived in Kafalonia I was faced with a demand for 640 Euros what a start to the Holiday my credit card company have refunded my original cost but not the extra as they cannot establish a link between the two companies i.e. shared directors etc. they have said if I can they will pay the difference. If anyone out there has anything on them I would be pleased to hear from you… Read Full Review
Written on: 21/04/2011
Paid Decode in full back in the UK for 2 cars for 2 weeks car hire however they did not pass the payment on to Elit car hire so we had to pay again once we arrived at Antalya Airport.
No reponse to e-mails another scam company… Read Full Review
Written on: 12/04/2011 by Arvis (8 reviews written)
Traveled in Berlin. Too small choice of cars. Not the best website. Condition of the car was good, but the service ruined everything… Read Full Review
Written on: 07/04/2011
Booked a car for 2wks at Faro airport,received an e-mail the next day after they took the rental money,stating they had no cars available and to this day have not received a refund,STAY AWAY,THEY ARE FRAUDSTERS!!!… Read Full Review
Written on: 29/03/2011
I was another victim of these fraudsters Decode/Suncar and had to pay twice at Munich airport. I am £348 out of pocket and I am still trying to recover this money. Because my credit was not valid for the date I wanted to collect the car I had to pay by debit card and it is too late to recover this… Read Full Review
Written on: 24/02/2011
Decode car hire are an absolute disgrace - I didn't want to give them one star but had to ......ugh! I lost count of the number of emails I sent them to try an obtain a refund. I too had to pay again at the airport because Decode had not paid the bill even though they had taken my money 3 months before my rental. Luckily I was eventually able to get a refund from my Nationwide credit card. I cancelled my credit card after that too just in case Decode fancied another dabble at my card. Customer… Read Full Review
Written on: 15/02/2011
We had exactly the same as all of the others. We paid for our Car hire in the Uk, however once we got to Malaga we were told that the car had not been paid for! I have a small baby and it was a Sunday so no one was open to complain ....we had no choice but to pay again if we wanted a car! Luckily we paid by credit card and were able to get the credit card company to reclaim the money! We tried first however could not get hold of anyone at Decode! We thought they may have gone Bankrupt but seems… Read Full Review
Written on: 04/02/2011
We booked car hire from Alicante for 2 weeks at the cost of almost £400. On arrival we were told the payment had not been wired to the local agent so we had to pay again. Decode promised us in several E-mails a refund of the original amount but have never delivered! We have pursued the claim through the small claims court but they have never responded to any legal documents. Judgement has been made against them which they have also ignored. Does anyone know the actual real address of Decode so… Read Full Review
Written on: 03/02/2011
Simply Scammers; they get your money first, do not pay the local car rental firm and you have to pay the rental twice if you want a car.
What do you do then right from the start? Go directly to a local firm (prices are excessive sometimes) or book through an agent home or online (no guarantee of a car waiting for you at your destination)??
As a very regular visitor and property owner in Cyprus, been recommended to use cyprushire.om who is local firm instead with a minimal deposit and larger… Read Full Review
Written on: 24/01/2011 by holmes9999999999 (1 review written)
AVOID THIS COMPANY. THEY OWE LARGE AMOUNTS OF MONEY TO THE CAR HIRE COMPANIES THAT SUPPLY THE CARS AT YOUR DESTINATIONS. THEY ARE NOT PAYING THE MONEY ON AFTER YOU PAY THEM. CAR RENTAL COMPANIES IN SPAIN ARE REFUSING TO DEAL WITH THEM FURTHER SO YOU MAY NOT GET YOUR CAR AT THE AIRPORT… Read Full Review
Written on: 24/01/2011 by stemcell (1 review written)
DO NOT USE THIS COMPANY THEY ARE FRAUDULENT.BOOKED SEPT. 2010
THEY DID NOT PROVIDE MY CAR . THEY TOOK MY MONEY I CANCELLED. AND HERE WE ARE JAN 2011, STILL NO REFUND… Read Full Review
Written on: 24/01/2011
i am giving them 1 star coz no choice of giving minus available.booked a car in september2010 for 27th of october2010(£74 for 5 days).unfortunately i read reviews about this company 1 day after booking the car,so straight away cancelled next day.even recieved an e mail confirming cancellation but since have not recieved any money back(24/01/2011)i know their t&c but i cancelled it about 6 weeks before my travel and even they agreed to pay with in 28 days.coz i paid with debit card bank says… Read Full Review
Written on: 15/01/2011
the biggest bogus company out never gave the money to car company hire. would never answer phone when tried to pick up car and a year since i paid for it i have not had the money back from them as i had to pay twice… Read Full Review
Written on: 16/12/2010
We rent a Opel Corsa for a one-week stay in Algarve and had to pay in advance. When we got there the rentalcompany didn't want to give us the car unless we paid again because they said they didn't recieve the payment.
Once back we tried to recover the amount but it was already taken in Riga!!
We tried several times to get our money back but without results.Can sb give us a solution to recieve it back?
So ....DON'T rent a car with them. They are unreliable.
… Read Full Review
Written on: 12/12/2010
Hired a car through this thoroughly fake company and received an email saying they could not provide a car on the eve of our flight. Surprise, surprse they had taken the money out immediately. Consequently we had no car and lost £100. I have wwritten twice but the letters were returned by post office as no address exists for this sham company.DO NOT USE THEM there are plenty of legitimate companies. How are the still in business? Should be able to click no stars to this business… Read Full Review
Written on: 05/12/2010
This company are completely bogus. Payed for car with "secure payment" option. Credit card was debited but no confirmation email. Tried to contact them but no success. Had to apply for a refund through bank. Credit card company wouldn't give back money unless I could prove I had been in contact with them. Luckily I had emailed them through their feedback form on the website and they emailed me back ages after so I got my money. Interestingly, credit card statement says money was debited from… Read Full Review
Written on: 05/12/2010 by turner20102 (1 review written)
Hired a car over the internet back in July. Printed off my documentation for COUNTY CAR hire in Dublin. The reservation information I received was from SUNCAR.CO.UK Money was taken from my Credit Card Company straight away. On arrival at Dublin was told DECODE had not passed any money on, they would not give me a car without paying again. My main question was who the hell is DECODE. Nowhere in my transaction did their name crop up. So I would ask who the hell are we dealing with… Read Full Review
Written on: 03/12/2010
they never delivered. took the money, but didn't pay the care rental agency, so they wanted me to pay again. they also booked a wrong car. never responded to phone calls or emails. had to claim money back through my bank.
NOT RECOMMENDED… Read Full Review
As rated by real users
" Terrible Service " Read More
Written by sweetestjae
" Worst customer care " Read More
" Will certainly use again " Read More
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" Great service, good price! " Read More
Written by Tamsterdamn