Written on: 15/04/2012
I can't believe this company is still operating. Paid for a car almost 2 years ago for pick up at Alicante Airport. Arrived at the designated desk at the airport with my family only to be advised that Decode Car Hire no longer had a contract with them and had not received any payments from Decode for over 6 months. The only way we could get a car was to pay for another one at the desk which we did. When I eventually made contact with Decode, they advised that they would refund the payment… Read Full Review
Written on: 16/02/2012
Booked a car for collection at Faro airrport, was informed about 5 hours before I flew out of country that request had been cancelled as they did not have my choice of car available. Too late to choose another car with them, however, they still took my money yet I had no car. They have ignored my emails and are not available by phone. 2 letters sent to their advertised address on the web site came back "Unknown at this address". Trading standards cannot help due to budget limitations… Read Full Review
Written on: 15/07/2011 by heathersboy (2 reviews written)
I have cbeen had by the above companies I paid 455 Euros last October and when I arrived in Kafalonia I was faced with a demand for 640 Euros what a start to the Holiday my credit card company have refunded my original cost but not the extra as they cannot establish a link between the two companies i.e. shared directors etc. they have said if I can they will pay the difference. If anyone out there has anything on them I would be pleased to hear from you… Read Full Review
Written on: 21/04/2011
Paid Decode in full back in the UK for 2 cars for 2 weeks car hire however they did not pass the payment on to Elit car hire so we had to pay again once we arrived at Antalya Airport.
No reponse to e-mails another scam company… Read Full Review
Written on: 12/04/2011 by Arvis (8 reviews written)
Traveled in Berlin. Too small choice of cars. Not the best website. Condition of the car was good, but the service ruined everything… Read Full Review
Written on: 07/04/2011
Booked a car for 2wks at Faro airport,received an e-mail the next day after they took the rental money,stating they had no cars available and to this day have not received a refund,STAY AWAY,THEY ARE FRAUDSTERS!!!… Read Full Review
Written on: 29/03/2011
I was another victim of these fraudsters Decode/Suncar and had to pay twice at Munich airport. I am £348 out of pocket and I am still trying to recover this money. Because my credit was not valid for the date I wanted to collect the car I had to pay by debit card and it is too late to recover this… Read Full Review
Written on: 24/02/2011
Decode car hire are an absolute disgrace - I didn't want to give them one star but had to ......ugh! I lost count of the number of emails I sent them to try an obtain a refund. I too had to pay again at the airport because Decode had not paid the bill even though they had taken my money 3 months before my rental. Luckily I was eventually able to get a refund from my Nationwide credit card. I cancelled my credit card after that too just in case Decode fancied another dabble at my card. Customer… Read Full Review
Written on: 15/02/2011
We had exactly the same as all of the others. We paid for our Car hire in the Uk, however once we got to Malaga we were told that the car had not been paid for! I have a small baby and it was a Sunday so no one was open to complain ....we had no choice but to pay again if we wanted a car! Luckily we paid by credit card and were able to get the credit card company to reclaim the money! We tried first however could not get hold of anyone at Decode! We thought they may have gone Bankrupt but seems… Read Full Review
Written on: 04/02/2011
We booked car hire from Alicante for 2 weeks at the cost of almost £400. On arrival we were told the payment had not been wired to the local agent so we had to pay again. Decode promised us in several E-mails a refund of the original amount but have never delivered! We have pursued the claim through the small claims court but they have never responded to any legal documents. Judgement has been made against them which they have also ignored. Does anyone know the actual real address of Decode so… Read Full Review
Written on: 03/02/2011
Simply Scammers; they get your money first, do not pay the local car rental firm and you have to pay the rental twice if you want a car.
What do you do then right from the start? Go directly to a local firm (prices are excessive sometimes) or book through an agent home or online (no guarantee of a car waiting for you at your destination)??
As a very regular visitor and property owner in Cyprus, been recommended to use cyprushire.om who is local firm instead with a minimal deposit and larger… Read Full Review
Written on: 24/01/2011 by holmes9999999999 (1 review written)
AVOID THIS COMPANY. THEY OWE LARGE AMOUNTS OF MONEY TO THE CAR HIRE COMPANIES THAT SUPPLY THE CARS AT YOUR DESTINATIONS. THEY ARE NOT PAYING THE MONEY ON AFTER YOU PAY THEM. CAR RENTAL COMPANIES IN SPAIN ARE REFUSING TO DEAL WITH THEM FURTHER SO YOU MAY NOT GET YOUR CAR AT THE AIRPORT… Read Full Review
Written on: 24/01/2011 by stemcell (1 review written)
DO NOT USE THIS COMPANY THEY ARE FRAUDULENT.BOOKED SEPT. 2010
THEY DID NOT PROVIDE MY CAR . THEY TOOK MY MONEY I CANCELLED. AND HERE WE ARE JAN 2011, STILL NO REFUND… Read Full Review
Written on: 24/01/2011
i am giving them 1 star coz no choice of giving minus available.booked a car in september2010 for 27th of october2010(£74 for 5 days).unfortunately i read reviews about this company 1 day after booking the car,so straight away cancelled next day.even recieved an e mail confirming cancellation but since have not recieved any money back(24/01/2011)i know their t&c but i cancelled it about 6 weeks before my travel and even they agreed to pay with in 28 days.coz i paid with debit card bank says… Read Full Review
Written on: 15/01/2011
the biggest bogus company out never gave the money to car company hire. would never answer phone when tried to pick up car and a year since i paid for it i have not had the money back from them as i had to pay twice… Read Full Review
Written on: 16/12/2010
We rent a Opel Corsa for a one-week stay in Algarve and had to pay in advance. When we got there the rentalcompany didn't want to give us the car unless we paid again because they said they didn't recieve the payment.
Once back we tried to recover the amount but it was already taken in Riga!!
We tried several times to get our money back but without results.Can sb give us a solution to recieve it back?
So ....DON'T rent a car with them. They are unreliable.
… Read Full Review
Written on: 12/12/2010
Hired a car through this thoroughly fake company and received an email saying they could not provide a car on the eve of our flight. Surprise, surprse they had taken the money out immediately. Consequently we had no car and lost £100. I have wwritten twice but the letters were returned by post office as no address exists for this sham company.DO NOT USE THEM there are plenty of legitimate companies. How are the still in business? Should be able to click no stars to this business… Read Full Review
Written on: 05/12/2010
This company are completely bogus. Payed for car with "secure payment" option. Credit card was debited but no confirmation email. Tried to contact them but no success. Had to apply for a refund through bank. Credit card company wouldn't give back money unless I could prove I had been in contact with them. Luckily I had emailed them through their feedback form on the website and they emailed me back ages after so I got my money. Interestingly, credit card statement says money was debited from… Read Full Review
Written on: 05/12/2010 by turner20102 (1 review written)
Hired a car over the internet back in July. Printed off my documentation for COUNTY CAR hire in Dublin. The reservation information I received was from SUNCAR.CO.UK Money was taken from my Credit Card Company straight away. On arrival at Dublin was told DECODE had not passed any money on, they would not give me a car without paying again. My main question was who the hell is DECODE. Nowhere in my transaction did their name crop up. So I would ask who the hell are we dealing with… Read Full Review
Written on: 03/12/2010
they never delivered. took the money, but didn't pay the care rental agency, so they wanted me to pay again. they also booked a wrong car. never responded to phone calls or emails. had to claim money back through my bank.
NOT RECOMMENDED… Read Full Review
Written on: 01/12/2010
Can't believe the hassle caused by this fraudalent company.So many sources of investigation into it and still they remain up and running. Scandalous! Took the money on same day as the booking and NOTHING followed absolutely nothing.I can't rate the vehicle, there was none, one star is way too much for this company… Read Full Review
Written on: 24/11/2010
CAN ANYBODY HELP?? Does anyone happen to have the VAT number of Decode car hire? We are a car rental firm in Spain and need to obtain their VAT number for our Spanish VAT/IVA return. Unfortunately, Decode has become uncontactable and the only thing they have given us is a false number. If we cannot get hold of this number, we will have serious problems. ANy help would be much appreciated. Thanks… Read Full Review
Written on: 24/11/2010
useless - took my booking & took the money. Impossible to get anything but a standard answer to the question 'when will i get details of the car' & then only via their web site. No telephone contact possible. They sent an email on the day i travelled saying they couldnt provide the car they had taken the money for. No refund forthcoming. No reply to my email. No telephone contact possible. One star is too many but this system doesnt allow zero!!!… Read Full Review
Written on: 21/11/2010
Booked car as so many have through sun car/decode car hire . Scammed out of £150 paid by debit card.
Finally had enough of being mucked around and contacted my bank.
because it was over £100 they took up my complaint and within a few week the bank had refunded my money through chargeback.
Now they are chasing sun/decode car hire for their money back.
… Read Full Review
Written on: 21/11/2010
I hired a car in October and was very pleased with the car and customer care.
Five stars… Read Full Review
Written on: 21/11/2010
I made on 12/09 a reservation by DECODE CAR RENTALS to hire a car at the airport of Malaga from 31/12/2010 till 09/01/2011.
The reservation number was a RENAULT CLIO CLASSIC, 86,56 euro, Class code EDMR and this reference is still on their site for the same period.
I was paying by VISA and the amount was directly deducted from my bank account (14/09)
Now I know that the reservation was cancelled by them. (I have the print out of the cancellation)
When I go on the reservation access of the site… Read Full Review
Written on: 19/11/2010
DON'T GO NEAR THESE GUYS. Like everyone else have been ripped off by Decode Car Hire(also trading as Sun Car Rentals). Booked 1 week rental in Cyprus, paid £150 by debit card in Sept, cancelled hire 1 month before holiday as gave us a much smaller car and wouldn't/ couldn't resolve. Still waiting for refund. Had 2 email's saying contact bank (but debit card, so bank don't want to know) and made 40+ calls in 5 days, all unanswered. Several poorly drafted email's back - no help whatsoever… Read Full Review
Written on: 19/11/2010
Paid up front charged again when we arrived if we hadn't no car, it was at least five years old however my advice is pay by credit card we have received a full refund from our provider and never use this lot ever again. One star is far too much for this shower -5 would be nearer… Read Full Review
Written on: 17/11/2010
In the end of September we booked a COMPACT class car with Decode car hire for Alicante for one week. The price was ONLY 218.79 EURO. NO deposite, NO fees, NO extra charge, NO credit card details etc. For us it was BIG and GOOD surprise. We picked up the car in perfect condition. The people were very helpful and friendly. We returned the car a little bit later and NO extra charge for us.
We will definitely use them again for our summer trip in SPAIN.
Thank you very much.
Five stars goes to… Read Full Review
Written on: 15/11/2010 by quizbuff (3 reviews written)
I have been another victim of decode car hire.. wish I had found this review site before booking.. I booked in july via quidco cashback site ( which I find are great).I paid upfront as most brokers need, but received an email 1 month before due date saying there were no cars available( even though I had received a voucher an e mail confirmation) .. I contacted marbenjo ( the company on my confirmation) who gave me deatils of plenty of cars available !!! I then requested a refund and was… Read Full Review
Written on: 13/11/2010
UNDER NO CIRCUMSTANCES BOOK A CAR WITH THIS COMPANY "DECODE" OR ITS OTHER NAME "SUNCARS"
I booked a car for one week in Crete,they took payment from my credit card then changed the rules and said they would have to refund the money less a deposit of seven euros and that I would have to pay the balance on arrival.
They assured me that they would refund the money WITHIN thirty days, I am still waiting.
They are under investigation by the Daily Mirror and numerous clients have arrived at their… Read Full Review
Written on: 12/11/2010
I would strongly warn against using Decode car rental. I was charged for a car which was never available and have been trying in vain for nearly 3 months to obtain a refund. They have stated that their refund system is down & cant provide one - that's illegal as online customers are entitled to a refund within 10 days. They provide customers with a bogus phone number and do not reply to emails. There are plenty of actual legitimate car rental companies out there - I would suggest using one of… Read Full Review
Written on: 11/11/2010 by slswainbank (2 reviews written)
we have paid £188 up front for a car for our summer holidays next year, it was only by chance that we contacted them by email and we were informed that no car was available (yes 10m in advance) yet they had taken our money, been trying to get a refund now for quite sometime, we just receive badly written emails, have threatend them with legal actions but they say speak to your bank. So maddening, like others are saying i wish i had done a little more homework before paying, the site was called… Read Full Review
Written on: 11/11/2010
I booked car today through www.decodecarhire.co.uk and already received confirmation mail.
Reservation price was just unbeatable.
I didn't fill any form for my cc details.
Please tell me how the could double charge my card or even charge in such situation????!!!!
Are they superhumans? :))))))
I will write my feedback in the end of the month after my november holidays.
PS. Condition and choice of the vehicle rated in advance. I hope it will be 5 star… Read Full Review
Written on: 11/11/2010
Like everyone else I have been ripped off by Decode Car Hire, I paid them up front but the rental company on Crete did not recieve payment and I had to pay again. Fortunately I paid by credit card and have been refunded by HSBC.
Take my word DO NOT USE DECODE CAR HIRE, the only reason I gave one star was that I could not leave blank. Tried email, complaint system on web site and ringing and guess what no answer ! shame we can not leave reviews on their web site. This company should not be in… Read Full Review
Written on: 08/11/2010
Another ripped off customer! Wish I had searched online back in June before I booked, they swindled us out of a week's car hire last week at Faro Airport. I am reporting them to BBC Watchdog to see if that gets them closed down as their website is still looking like it's all singing and dancing, and in the meantime I will try and get a refund via my credit card as thankfully I paid for it using this method!… Read Full Review
Written on: 06/11/2010
They owe me £400 as I paid them as the broker and they failed to pay the hire company so I have had to pay the hire company.
DO NOT USE THEM as I cannot get them to return my calls or emails to get a refund… Read Full Review
Written on: 06/11/2010
De code debited my credit card on booking a 9 seater van. On arrival in Croatia 4 months later there was no van available.We were offered 2 small cars which was inappropriate.My voucher was with Budget, but they had received no money from De Code & wanted us to pay again.After much arguing we were given a van the next day.When we took it back once again they wanted to be paid.We refused showing them bank statements of original payment they took the money as soon as we left using the security… Read Full Review
Written on: 05/11/2010
Appalling from beginning, am yet to reach an end. They charged my credit card while not having a car available, and have yet to refund me (we're pursuing this through Visa now) although I cancelled my non-existent reservation 8 weeks ago. The worst thing about this shoddy outfit is that they are uncontactable...the online help is never available, and they let their phone lines ring and ring, then lift the receiver and hang up. I strongly advise anyone to use another company, it doesn't get… Read Full Review
Written on: 04/11/2010
They take there money up front then the rental company charge again. Impossible to get refund from Decode no response on phone, on email they continue to ask for bank details. How can they continue to trade???… Read Full Review
Written on: 03/11/2010
i had a problem with my rental in the summer and i was waiting on a refund from decode car hire this issue is now resolved and i would like to thank all useful reviews here and decode for sorting out this issue and i hope to use car this company in the future… Read Full Review
Written on: 03/11/2010
Also been defrauded by the company - no car - no refund - impossible to contact. Unbelievable that they are allowed to keep trading… Read Full Review
Written on: 02/11/2010 by JamboyJim (1 review written)
How this company is allowed to continue trading is beyond me. They double - charged me then ignored my e-mails. Eventually got refund via my credit card company who agreed they had had a lot of complaints about Decode. AVOID THEM!!!… Read Full Review
Written on: 31/10/2010
DONT USE THIS COMPANY; THEY ARE FRAUDULENT - no car at all… Read Full Review
Written on: 30/10/2010
Like other people have been conned by decode car rental. You pay in full when booking and then are charged again by the supplier of the car. They then ignore your e-mails. BE AWARE........Don't touch them with a barge pole… Read Full Review
Written on: 26/10/2010 by TonyfromBerks (3 reviews written)
DO NOT TOUCH THIS COMPANY WITH A BARGE POLE!!!
Like everyone else, I have been cheated. Tried to hire a car while on holiday from Sun Cars who waited for 24 hours and then said they could not process my request. Tried Decode and exactly the same thing happened. The wording of the email response from both was identical, so obviously the same outfit.
Just had my credit card bill through and there are two payments for car hire never received.
The telephone number on their web site rings twice and… Read Full Review
Written on: 26/10/2010
This company, based in Riga Latvia, are literally cr**ks. You pay in advance, get sent a 'voucher', and when you get to the supplier they expect to be paid again in full for the hire. Why have these sw*ndlers not been closed down instead of being assisted by credit card companies even after numerous complaints?… Read Full Review
Written on: 26/10/2010
Please be advised, never book direct through Decode Car Hire. This is a fraudulent operation out to double charge all clients for car hire. YOu are duped in to paying for the car in advance, only to find that you have to pay in local currency again when you arrive. They (decode) promise to refund full monies but this never happens.
I am in the process of making a formal report to all interestes regulatory bodies in an attempt to obtain a full refund and to ensure this operation ceases… Read Full Review
Written on: 25/10/2010 by Sgtbilko100 (1 review written)
Decode Car Hire - Be careful !! Like many others on here initially I was very pleased with the price and service, all booked and paid for on line way ahead of the holiday, but I didnt mind as it was a good price. We were met at the airport as planned, the car fine (although running on fumes as many hire cars seem to be when you collect them, why they dont adopt a full when collected full when dropped back I never know)So holiday all ok....Until now - October I find another charge on my credit… Read Full Review
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" For me - NEVER AGAIN!!!!!!! " Read More