Parcel Monkey Reviews - www.parcelmonkey.co.uk

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Latest Reviews

★☆☆☆☆

“Incompetent idiots”

Written on: 07/06/2016 by EzraCormier219 (1 review written)

3 failed collections, offered explanation that the driver ran out of time... Complete waste of time for all involved. Told will have to wait 5 days for a refund… Read Full Review

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★☆☆☆☆

“Failed Collection AGAIN!!!!!”

Written on: 26/04/2016 by angry-ex-customer (1 review written)

I have been using parcel monkey for a couple of years now and rarely had a problem but over the last 12 months parcel monkey have gone from average to utterly unusable due to there unreliability of collections, in the past 3 months alone I have had 3 missed collections, which is totally unacceptable and as such have now lost my business for good!!! and if you ever have to make a claim or get a refund from them all I will say is "GOOD LUCH WITH THAT" as customer service is non existent and via… Read Full Review

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★☆☆☆☆

“DREADFUL ”

Written on: 15/02/2016 by 480Cunningham (1 review written)

WOULD NOT RECOMMEND DIDNT COLLECT ON TIME THEN DELIVERED A PARCEL AND USED AS A FOOTBALL SO THE ITEM WAS DAMAGED AND WOULDNT COMPENSATE USELESS FROM START TO FINISH PLEASE AVOID!… Read Full Review

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★☆☆☆☆

“Awful service ”

Written on: 03/02/2016 by mia16 (3 reviews written)

I would not advice anyone to send a parcel in UK or overseas with Parcel monkey. My parcel never arrived at destination on time. The service is not reliable. The customer service is not efficient and not able to deal with queries quickly . It took days to raise my issue to them and at the end my problem was not even resolved. … Read Full Review

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★☆☆☆☆

“Utter rubbish ”

Written on: 02/02/2016 by Jamie167 (1 review written)

Dropped off a parcel Saturday to be collected, its now Tuesday afternoon and the courier companys has not collected. Ive tried to contact parcel monkey which now do not have a contact number is to me is not very professional. I might as well talk to a brick wall… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 01/02/2016 by 59Ritchie (1 review written)

Worst delivery provider you will ever come across. Do not use and do not ever give your hard earned money to these people. I paid for a package to be collected from my house for delivery. No one came. They said I had to have FIVE missed collections to get a refund. So I had to schedule it again, where yet again no one collected the parcel, and again, and again. Until inevitably it came to the magical FIVE missed collections where I was allowed to then get a refund. Don't forget that it was… Read Full Review

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★☆☆☆☆

“The service from day one entirely dreadful. Labelling...”

Written on: 27/01/2016 by AshtynPowell (1 review written)

The service from day one entirely dreadful. Labelling was incorrect, Parcel Monkey was advised but failed to respond to emails from myself and DPD about correct address so parcel sat in DPD depot for weeks - DPD were trying to follow up with them to release delivery but they failed to respond. I was also trying no telephone number for parcel monkey and very vague, standard responses sent days late. ultimately DPD accidentally damaged and destroyed item - they notified Parcel Monkey who failed… Read Full Review

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★☆☆☆☆

“Horrendous Service Minus 10 service ”

Written on: 21/01/2016 by charliemarbella (2 reviews written)

Horrendous service, they have taken well over 3 weeks so far to deliver 3 packages from Liverpool to Malaga Spain, the two that did arrive where in pieces, and I am still missing one package :( No back up service, no help line, eventually when I did receive a reply to my email it just said sorry for any inconvenience caused. Please do not use this company ever you are left totally on your own not knowing anything about your missing packages. … Read Full Review

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★☆☆☆☆

“Horrendous Service Minus 10 service ”

Written on: 21/01/2016 by charliemarbella (2 reviews written)

Horrendous service, they have taken well over 3 weeks so far to deliver 3 packages from Liverpool to Malaga Spain, the two that did arrive where in pieces, and I am still missing one package :( No back up service, no help line, eventually when I did receive a reply to my email it just said sorry for any inconvenience caused. Please do not use this company ever you are left totally on your own not knowing anything about your missing packages. … Read Full Review

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★☆☆☆☆

“Didn't deliver parcel and blamed it on me ”

Written on: 19/01/2016 by helens12 (1 review written)

My parcel was due to arrive on the 7th January. It contained my Christmas presents so has both sentimental and a lot of monetary value. It made it to France but then was recorded as 'undeliverable' for no reason. (We have a concierge in our building who is there at all times to receive parcels) I have had no update via phone, email, or any other contact method to explain why it was undeliverable in twelve days. Finally Parcel Monkey have got in touch and said that I provided the wrong… Read Full Review

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★☆☆☆☆

“Charged for failed delivery”

Written on: 18/01/2016 by Jhco (1 review written)

I booked a collection in Glasgow for the 8th of December 2015 for a parcel to be sent to a friend in Singapore (Christmas presents). My credit card was promptly charged (£25.10). However the parcel was returned to my home address two days later (DPD) with no explanation. It seemed to have been posted back to me. Since then, I've exchanged messages with Parcelmonkey on their Support Centre and the service has been appalling. The response I always get (up to this day) is "we are waiting for an… Read Full Review

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★☆☆☆☆

“Parcel Monkey has cost my company hundreds of pounds”

Written on: 16/01/2016 by heatherliddle (1 review written)

It pains me to have to give Parcel Monkey a 1 star rating to enable me to write a review. In reality I would score them 0! I shipped an order to Ibiza with a retail value of £250.00. The order was dispatched just before Christmas and when the customer contacted us on 6th January to inform us that their goods had still not arrived, a query was immediately logged with parcel monkey. After frustratingly communicating via their virtual message board, we were finally told this week that the… Read Full Review

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★☆☆☆☆

“Very Poor Service”

Written on: 12/01/2016 by Fourfifty (1 review written)

I booked a collection for Wednesday paying a premium for a 48 hour delivery service. The parcel was not collected despite me sending numerous emails.The next day I looked on line expecting to book a delivery for that day Thursday. My account had been updated by Parcel Monkey for a collection on Friday (the day when the parcel was supposed to be delivered). I tried to contact them again by email as there is no alternative method. Eventually they replied totally ignoring my previous emails… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 08/01/2016 by Price271 (1 review written)

I booked a 48 hour delivery with next day collection through parcel moneky. I gave the exact size and weight of the parcel to be collected, this information is obviously not passed to the courier as Parcel force courier turned up to collect my item and informed me it was too big / heavy for him to take. No-one else has turned up to collect my parcel, I've had no updates from parcel force or parcel monkey. I now have to re-schedule for collection - my parcel will not arrive on Friday as… Read Full Review

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★☆☆☆☆

“Aweful not delivered, insured, refuse to pay out”

Written on: 22/12/2015 by rachaelanna81 (1 review written)

£50 worth of items, huge box; paid for next day delivery; never arrived; company admit they never delivered to the corret address. however as it was delivered to any random address, this apparently means they do not pay out the insurance, as they do not class it as lost! It is not where it is meant to be therefor it is lost! now pay up, or go and get the item, and deliver to the correct address, that is your job. will never use this company again. reported to trading standards, and obtain… Read Full Review

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★☆☆☆☆

“disgusting company !!! ”

Written on: 21/12/2015 by Taylor-Alt1986 (1 review written)

PARCELL MONKEY do all they can to get out of paying for your insured items ! will NOT be using again-go to parcell force direct they are much politer and helpfull...they were willing to refund my money-but they had to go through parcell force who my contract is with-so didnt get a penny ! Theres also no telephone number to speak to them its all done through email !… Read Full Review

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★☆☆☆☆

“Absolute Useless Bunch of Monkies with No Balls”

Written on: 07/12/2015 by 315Whalen (1 review written)

My parcel went 'missing'. I asked for details and claimed that they had to contact the courier. I stated that if the parcel had been picked up which it had, this means that an employee of the courier had in fact stolen it because it had not been logged at the depots system. I asked for all the details so I could take charge of the situation and if necessary take action against the courier and its driver. There response was to give me compensation of the item and postal coverage but this is not… Read Full Review

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★☆☆☆☆

“Avoid like the plague Parcel Monkey (PM) and DPD”

Written on: 05/11/2015 by GilbertoHale (1 review written)

End of August, I booked a delivery PM had to organise with DPD. DPD was supposed to pick it up at the DPD drop off point the following day. To make the story short, the parcel was still at the pick up point nearly 2 weeks later although PM said in several occasions that the parcel was on its way to Southampton. Issues with ParcelMonkey. FACTS: 1. They are a broker so they do not know what is going on with your parcel. They have to contact the carrie. And this takes ages; 2. They do not have… Read Full Review

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★☆☆☆☆

“The Infinite Parcel Monkey Theorem”

Written on: 05/11/2015 by DeaconKidd (1 review written)

The Infinite Parcel Monkey Theorem: The theory that if you give Parcel Monkey infinite chances to arrange for the collection and delivery of a parcel eventually someone will actually turn up to collect it… Read Full Review

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★☆☆☆☆

“Terrible Service, Avoid!!!!”

Written on: 04/11/2015 by Russ1704 (1 review written)

Did an order on a 48 hour service, arrived later t be exact 72 hours later making me look bad and unreliable to the buyer that had bought my item. I paid for a 48 hour service, yet Parcel Monkey after contacting them were not interested apart from an empty apology. I had to contact them after 48 hours to ask what was going on, and their response was the driver had ran out of time, that's it. They made no attempt to contact me to let me know out of courtesy, I had to do all the running yet I… Read Full Review

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