Parcel Monkey Reviews - www.parcelmonkey.co.uk

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★★☆☆☆
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Parcel Monkey www.parcelmonkey.co.uk

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Latest Reviews

★☆☆☆☆

“24 HOUR PARCEL FORCE SERVICE THATS NEVER WITH PARCEL...”

Written on: 30/01/2015 by JaydanRamsey76 (1 review written)

I use courier services for many deliveries every week and like to share my business around the courier companies available but this is the last time with Parcel Monkey Yes i am aware they are just the booking agent like many others available but every time i use these there is a problem either lost parcels or later than expected deliveries not by hour but days I never have problems with Parcel Force through the other agents so why do i always get days late deliveries when booked through… Read Full Review

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★☆☆☆☆

“2 complete nightmares”

Written on: 30/01/2015 by Crowleypk408 (1 review written)

First time I used them was for two heavy expensive speakers using the city link next day service. They needed delivering next day. Waited in all day, no collection by 6.00pm. Then realised there is no phone help line, filled a few online contact forms in, which were only responded to the next day requesting irrelevant info and stating incorrect details. City link were great and explained Parcel Monkey had only passed on my collection postcode to their system, they had tried to get the complete… Read Full Review

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★☆☆☆☆

“PLEASE READ!! REALLY BAD SERVICE”

Written on: 21/01/2015 by Damianag (1 review written)

I booked this company to send a small parcel from Uk to Spain. First, I arranged collection and they didn´t turn up, I cantacted them, no replay at all, then they arranged collection withouth checking with me one week later, I had already booked another company, a coincidence was arranged for the same day. They collected my parcel, then they cancelled the order, they lost track of my parcel for several weeks, meanwhile no comunication at all from them, no telephone number,,, nothing, really… Read Full Review

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★☆☆☆☆

“No collection and no point of contact”

Written on: 13/01/2015 by MMillan (1 review written)

I used Parcel Monkey three times. One was ok the others awful. You cannot contact them apart from leaving a message on an email. There are no phone lines. Its fine when things go to plan but when things go wrong there is no one to talk to.They do not contact you when youy need them to. Deal direct with a carrier not these Monkeys… Read Full Review

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★☆☆☆☆

“Please avoid this rubbish company, sent my item to...”

Written on: 12/01/2015 by Gamata (1 review written)

Please avoid this rubbish company, sent my item to abroad with parcel monkey and they promise me to be deliver in 5 working days now after almost 1month and half my other side didn't get it. I'm Gone say noooooooo to this company don't trust them… Read Full Review

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★☆☆☆☆

“AVOID PARCELMONKEY LIKE EBOLA”

Written on: 09/01/2015 by znGreene458 (1 review written)

This company is cheap for a reason. I sent two parcels with these people and both sat in their depot for weeks with no attempt whatsoever made to pass them on to be delivered. Instead they decided to say the address couldn't be found ( without even attempting delivery) despite both being confirmed. Then they ask to pay £65 each admin fee for the return of both parcels. I told 'Stefan' to return them or I would take them to Trading Standards and they did. This has still left me £40 out of… Read Full Review

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★☆☆☆☆

“Avoid at all costs!”

Written on: 08/01/2015 by Brynleep268 (1 review written)

Managed to lose 10 parcels out of 15 sent at the same time, the response from customer service representatives was very vague and generic, getting a refund is near impossible and takes absolute ages. Parcel Baboon would be a more appropriate name… Read Full Review

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★☆☆☆☆

“Not impressed ”

Written on: 07/01/2015

I booked a courier to go to Cyprus to be picked up on 15th December, they came to pick it up on 17th, said it would take 4-5 days. It arrived today, 2 weeks late! what a joke. They didn't even deliver, the person whom I was sending to had to go and pick up from the Post Office, it's supposed to be a courier service!! She had a call to say her parcel was at the Post Office. Very disappointed with the service and won't be using them again. If I sent the parcel by International signed for, it… Read Full Review

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★☆☆☆☆

“Still waiting for courier”

Written on: 02/01/2015 by 1965Stevens (1 review written)

DO NOT USE THIS COMPANY. Courier did not turn up 2 days running. They keep coming back with vague responses as in we'll get back to you. No phone number. No idea of when they're coming. I'm guessing it's a YOU KNOW WHAT artist company. Unfortunately I had to leave a star rating otherwise they would have had none… Read Full Review

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★☆☆☆☆

“Complete rip off company”

Written on: 28/12/2014 by M4D YN (1 review written)

Used PM a few years ago for the first time and it went OK then used them recently and, my god their attitude and service was utterly terrible to say the least. To sum it up in the hope that they never get the chance to rip anyone off again, they messed up, lied then decided in my favour to cancel the transaction and were going to refund me. However, they never and avoided every question I threw at them via there ticket service (poor), twitter and facebook accounts to which they then blocked… Read Full Review

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★☆☆☆☆

“Parcel Monkey, Ripoff?”

Written on: 19/12/2014 by PACJEW (1 review written)

This was my first booking using Parcel Monkey. The job was accepted and paid for, delivery labels emailed. Then after a little while another email to say the courier was no longer available. Will never use them again as now advised it will take 5 working days to refund my payment. 100% failure. No second chances… Read Full Review

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★☆☆☆☆

“ABOMINAL SERVICE”

Written on: 19/12/2014 by Jordin167 (1 review written)

Never Ever Use this delivery service - they do not even deserve such a name. Abysmal in every way Did not collect on 2 seperate occasions, days apart, and had to stay in both times!!! Excruciating customer service. Still trying to sort out refund… Read Full Review

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★☆☆☆☆

“No customer service. No apology.”

Written on: 18/12/2014 by tomandjerry1 (1 review written)

I made a big mistake of paying £12 to parcel monkey to courier a letter. They did not pick up on day, despite my warning their "customer services". I had to take the letter to DHL depot the next day for sending (at £7), which cost me time and expense. They do not have a telephone line (to avoid dealing with lots of unhappy customers!). Their pathetic message system closes at 5pm! And what irritated me a lot, there wasn't one word of apology for causing me major inconvenience. DO NOT use… Read Full Review

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★☆☆☆☆

“WEEKS OF DELAY! NOT COLLECTED.”

Written on: 16/12/2014 by omacdonald (1 review written)

Did all the stuff online, printed off the label, arranged collection and then NOWT! no collection. no contact. contacted them to rearrange delivery... no collection, no contact. contacted them again.... this time they came back and said we are busy would you like to have a refund. I said no, please collect the parcel. they offered a refund again, and I said no, please collect the parcel. finally I got an email saying we have refunded. this has taken weeks... loads of hassle, not worth it!… Read Full Review

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★☆☆☆☆

“Avoid, No customer service”

Written on: 08/12/2014 by KendrickMoser (1 review written)

Requesting collection was easy. After that it was all down hill. Van was empty and driver just threw parcel to back of van. Item delivered broken. Contacting them a night mare. Their response? You should have packed it better. Seems to be normal for them… Read Full Review

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★☆☆☆☆

“So far very worrying”

Written on: 04/12/2014 by my-thoughts (1 review written)

No show, then a nod reply to my problem including info about basically being a price comparison website. But you arranged the deal and took the money didn't you and then only sent e-mails confirming what should have been happening but not any contact has been made today to pick up the parcel nor state why not. You are the entire firm so far, not the comparison website for TrakPak who cannot be contacted by any separate information on the web that I cannot find. It feels like at best you are… Read Full Review

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★☆☆☆☆

“Avoid if you value your time, money or parcel!”

Written on: 04/12/2014 by rocktherobbie (1 review written)

I have been working with logistics businesses for close to 20 years, and have dealt with over 10,000 parcel pick ups and delivers. I can honestly say trying to get a pick up by Parcel Monkey is the worst logistical experience I have ever had. I have seen late couriers, early couriers, arrival at the wrong address and many more similar scenarios. However, I never had a courier just not turn without at least contacting me to say why! To compound the issue there is no customer support via… Read Full Review

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★☆☆☆☆

“DO NOT USE PARCELMONKEY”

Written on: 04/12/2014

Absolutely Dire Unreliable Appalling Awful Horrendous Ghastly Unprofessional To Be Avoided Customer Service Atrocious/Non Existent … Read Full Review

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★☆☆☆☆

“Waste of Time”

Written on: 02/12/2014

Tried several times today to get an answer to my problem which was their mistake - sent me the wrong label with no barcode last night -resulting in the post office refusing to take my parcel today for uplift by Parcelforce. Eventually went direct to Parcelforce who managed to solve it and printed a correct label for me although I had to drive 20 miles to make this happen. If I had more time I would have gone elsewhere and entered 'negotiations' with Parcel Monkey to get my money back Their… Read Full Review

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★☆☆☆☆

“Absolutely not interested if there is a problem”

Written on: 28/11/2014 by pleedham (2 reviews written)

Even through they agreed that there was nothing wrong with the labelling of a parcel they refused to either give or help to obtain a refund. They were defensive and unhelpful from the start of my query just quoting terms and conditions without ever offering assistance. £50 down and never using them again… Read Full Review

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