Parcel Monkey Reviews - www.parcelmonkey.co.uk

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Latest Reviews

★☆☆☆☆

“AVOID AT ANY COST... wish I'd read these reviews first!”

Written on: 15/05/2015

Ordered collection last Wednesday for a Thursday pickup. The courier (Yodel) never turned up. Tried contacting Parcel Monkey Thurs at 17:15 but got an automated reply that customer services was closed from 18:00! Contacted Yodel for a re-collection but they said I have to go through Parcel monkey. Finally got a reply from the Monkey afternoon next day (Friday) with an apology but no new collection date. I replied that I needed collection asap. They replied on Monday and said that collection… Read Full Review

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★☆☆☆☆

“You pay peanuts you get monkeys”

Written on: 07/05/2015 by ArnoldLayne (1 review written)

Parcel monkey were the cheapest quote I got.  I paid for next day delivery yet 3 days later the parcel was still in my house waiting to be collect. I called the courier directly each day and they gave me the reason why it hadn't been collected although dissapointing their excuses were acceptable, however, When I finally managed to communicate with someone from parcel monkey why this had been so, (after creating support tickets which were closed with no response from them) they were very… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 05/05/2015 by ruDodd385 (1 review written)

Parcelmonkey might be the cheapest but you get what you pay for. Terrible service. I had originally booked for a collection on a thursday and by the following tuesday I still had the package. The customer service is abysmal. You can't speak to anybody only do an online chat and you would get more sense out of a chimp. You only ever get basic information and nothing is ever guaranteed. I don't think the customer service team really care about their customers as there is no follow up done to make… Read Full Review

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★☆☆☆☆

“Parcel Monkey - Peanuts for Service”

Written on: 05/05/2015 by KeelyRitchie (1 review written)

Booked and paid for courier service to US, with a 3-5 day delivery. It has now been 16 days - and the parcel has still to be delivered. And not by courier (what I paid for) but through USPS. Contacted them 3 times - each time get the run around that its customs in the US but tracking shows item went through customs in 2 days. Monkey business… Read Full Review

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★☆☆☆☆

“Apalling service”

Written on: 28/04/2015 by dhillonspider1 (1 review written)

Used once, turned up 3 days late. Used again, 5 days later no COLLECTION, had to cancel, now ignoring my emails and not refunding money, these people are monkeys by name and monkeys by nature, AVOID AT ALL COSTS. THESE PEOPLE TAKE YOUR MONEY AND DON'T BOOK THE COURIER, YOU WILL STRUGGLE TO GET YOUR MONEY BACK… Read Full Review

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★☆☆☆☆

“Horrendous service”

Written on: 28/04/2015 by lhHogan298 (1 review written)

I took a day off work and waited for the collection ehich was between 8-6. No-one arrived and so I attempted to contact parc monkey but they do not have a phone number. 6 emails later and no reply. I contacted dx freight who advised it was a different driver so they couldnt tell me why he did not attend. They then arranged to attend after 4 the next day but attended at 3:30. Awful customer service. I would never recommend or use again. STAY AWAY… Read Full Review

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★☆☆☆☆

“totally unreliable. They don't pay out even on...”

Written on: 15/04/2015 by France2008 (1 review written)

I booked this company to deliver a drawer unit. On their website I clearly stated it was a drawer unit and it asked if I wanted to insure it, I did and paid accordingly. The item was delivered damaged, I reported it to PM and requested they collect it and deliver a replacement. They told me I'd have to pay again to deliver the new and collect the damaged AND that drawer units were on the Prohibited List, since when has small furniture been on a prohibited list? And if that was the case, why… Read Full Review

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★☆☆☆☆

“STAY Away from this, failed service”

Written on: 02/04/2015 by minde_uk (1 review written)

They failed in more ways than one, bad and generic customer service, no service received, and having trouble with refund. do not use… Read Full Review

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★☆☆☆☆

“NEVER USE THIS COMPANY WORST COMPANY IVE EVER DEALT...”

Written on: 01/04/2015 by pmWelsh199 (1 review written)

I would keep well clear of using these fools extremely unprofessional no phone support and continus lies from parcel monkey via poor email response. Damaged parcel to which they don't want to know about payed for next day delivery arrived 6 days later. DX freight issued refund for damaged parcel to parcel monkey now there saying they don't have any evidence of payment. There now holding my money and making excuses absolutely appalling service 0/10 will never use again after this experience and… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 25/03/2015 by GenesisLyons70 (1 review written)

Purchased a tent from EBay and decided to use these idiots to collect and deliver due to their price. I should have known better... The tent POLES appeared within 48 hours. The tent rocked up 33 DAYS LATER... 33 DAYS!! Not only this. The tent is a large 6 man, and has to be moved on wheels built into the base of the bag. The wheels were COMPLETELY SHEARED OFF!! Both myself and the seller are currently persuing a small claim through the courts, as Parcel Monkey tried to put the blame on the… Read Full Review

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★☆☆☆☆

“Delivered to unoccupied house house and defrauded”

Written on: 19/03/2015 by MarkOak (1 review written)

As it says they delivered to somebody at an empty house. Empty being no residents no occupants and not a sole there. A forged signature was used not a legal signature of the recipient. Stay aware they will try all sorts and try and place obstacles in the claim process. They employ monkeys on a message board who do not know anything about the company and the law. DO not fall into any traps,claim in writing and do it all in writing then through the small claims court yourself… Read Full Review

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★☆☆☆☆

“Failed pickup”

Written on: 17/03/2015 by dixxlexic (1 review written)

Waited in all day for there local courier (Yodel) who were schedule to collect my parcel. They didnt arrive. They have competitive prices, but use cheap unreliable couriers. Wouldnt advise you use them, there system falls down at the first hurdle. … Read Full Review

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★☆☆☆☆

“I gave Parcel Monkey 1 * because they collected my...”

Written on: 17/03/2015 by PaulCWest (1 review written)

I gave Parcel Monkey 1 * because they collected my parcel on time, other than that they are useless and blatantly lied to me. My parcel was going to my grandson in New Zealand as part of his Xmas gifts. It was collected on 25/11/2014 and eventually was received by him at the end of January 2015. I initially had my parcel weighed by The Post Office but thought fee's expensive. Parcel Monkey were a lot cheaper on paper and the reviews I read at that time were good. Within days of the collection I… Read Full Review

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★☆☆☆☆

“Not fit for purpose”

Written on: 06/03/2015 by Disgruntled_of_Ilford (1 review written)

Terrible service. Waited in for threes days for a booked parcel collection that never materialised. Took 5 seconds to take my money and a week to refund it. No public phone number Mainly automated replies to my e-mails Please advise friends and family to give this company a big miss… Read Full Review

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★☆☆☆☆

“Do Parcel Monkey reward their staff with peanuts?”

Written on: 04/03/2015 by retiredriffraff (1 review written)

Having recently been clearing a garage & workshop through that splendid medium of eBay it has been necessary to send a number of parcels through this incompetent website. 1.In these days advanced electronic communications ,why does this organisation insist on Mon-Fri 9-5 communications window? Don't try to amend instructions without tying yourself & the appointed courier in knots! 2.Why are they so slow to respond to urgent customer service enquiries. Customers have customers too! 3.Do not… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 18/02/2015 by Jenkins480 (1 review written)

After two rescheduled collection dates this week, the courier is still yet to collect the parcel. This is an inept and incompetent company who cannot carry out the most basic of tasks. As there is no phone number to call, the only way to communicate is through filling an online form. The whole process has been a waste of time and I should have paid the extra money going through Royal Mail/Parcel force etc… Read Full Review

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★☆☆☆☆

“All Goods Damaged!”

Written on: 14/02/2015

Do not use parcelmonkey as despite advertising the different courier companies for you to choose between you are not covered by those companies. I returned 4 items for refund and all were damanged beyond repair and the carrier denied responsibility. Parcelmonkey are not transparent that you are covered by worse terms and conditions by booking through them. Whilst they call themselves a price comparison website you are actually being effectively allowed access to their existing contracts with… Read Full Review

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★☆☆☆☆

“Avoid parcel monkey at all costs.”

Written on: 07/02/2015 by blackpoolmug (1 review written)

Worst company ever. Ordered through site for pickup on a 24 hour service. No pickup for 2 days,contacted them,they resubmitted for pickup. 4 days later still no sight of courier. I have a small baby and this was very distressing for me having to stay in waiting. I ended up cancelling order and took it to a courier 50 miles away in person. Also was a won eBay item to be deluvered,so person at other end suffered too. Avoid this company the customer service and everything is an utter disgust… Read Full Review

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★☆☆☆☆

“useless service ”

Written on: 02/02/2015 by howeverim (5 reviews written)

twice my parcel was not collected, rubbish service because of them i lost my customer and sales don't waste your money and time … Read Full Review

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★☆☆☆☆

“24 HOUR PARCEL FORCE SERVICE THATS NEVER WITH PARCEL...”

Written on: 30/01/2015 by JaydanRamsey76 (1 review written)

I use courier services for many deliveries every week and like to share my business around the courier companies available but this is the last time with Parcel Monkey Yes i am aware they are just the booking agent like many others available but every time i use these there is a problem either lost parcels or later than expected deliveries not by hour but days I never have problems with Parcel Force through the other agents so why do i always get days late deliveries when booked through… Read Full Review

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