Parcel Monkey Reviews - www.parcelmonkey.co.uk

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★★☆☆☆
1.8 / 5
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Latest Reviews

★☆☆☆☆

“what appalling service”

Written on: 04/09/2014 by KoltonRoss436 (1 review written)

parcel monkey or city link, both will blame each other and you get nowhere. both companies are appalling, no customer service to speak off, not cheap once you take the time wasted in to account waiting for the pickup three days they did not pick up the item, stopped to drop off a card. but could not be bothered to attract attention, just drove off. in desperation I delivered the item to city link depot myself ues someone else any one else!!!!!!!!!… Read Full Review

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★☆☆☆☆

“FRUSTRATION BEYOND BELIEF...”

Written on: 21/08/2014 by smartyspeople (1 review written)

I booked 2 parcels in for collection via parcel monkey with DX. overnight completed all the process and paid online.Day 2 DX didn't turn up . Waited for day 3 still didn't turn up. Looked at status it said driver out of time will automatically collect. Waited, on day 4 still no collection tried to call DX no answer on the phone CALLED 20 TIMES throughout the next 2 days. Day 5 account said driver HAD collected it ?? ( No he hadn't) tried to re book collection via parcel monkey message but… Read Full Review

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★☆☆☆☆

“They should not make the customer pay for their mistakes”

Written on: 21/08/2014 by Reynolds412 (1 review written)

Booked a parcel delivery to Italy to send in non remote area using exact measurements, weight and value of parcel, after parcel was delivered they charged me extra and took it out of my credit card without my consent. They should not make the customer pay for their mistakes and fix their website with the appropriate prices. Will not be using again… Read Full Review

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★☆☆☆☆

“Awful, sneaky company”

Written on: 20/08/2014

I was excited to use parcel monkey. They picked my item up in a timely fashion and were suportive when it was late. Or so I thought. My parcel arrived damaged and late and when I complained, they kept taking ages to get back to me. They needed all sorts of proof (which is fair) but it as my parcel was in Norway it took me a day or so to get it back. They then said I had taken too long on my claim. However, this isn't true. I started the claim on the day it arrived damaged and worked with them… Read Full Review

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★☆☆☆☆

“BEWARE OF THIS COMPANY PARCELMONKEY AND CITY-LINK ”

Written on: 02/08/2014 by Proctor260 (1 review written)

I sent five parcels costing £80 each three were badly damaged by CITY-LINK courier service two parcels had the fragile tape removed so the damage must of been inspected via the courier service then they retaped the boxes and even after damaging the goods they still posted them on! i was given three days to make a claim and then was informed i could not claim as i had not posted the proof of purchase on there web site after a further two days i had to rebook all items back another £80 loss… Read Full Review

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★☆☆☆☆

“Rubbish service, don't use it.”

Written on: 28/07/2014 by BBPantclyd (1 review written)

It's 5.30pm, no-one has come to collect my parcel (at a cost of £85). There is NO phone number for customer service at all on the website. It is not at all clear which company is actually supposed to be collecting it. When I give the reference number to the company I think might be collecting it (given to me by Parcel Monkey) they say it is invalid. I cannot find their phone number in Yellow pages either… Read Full Review

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★☆☆☆☆

“Nothing More Than Daylight Robbery”

Written on: 26/06/2014 by Kaylao428 (1 review written)

Lost two items, refused to pay full compensation on the first, with the second I took out full insurance (they were the same items, original and then replacement), now refusing to pay for that at all. DX Frieght was the carrier - Manage to lose 2 x 2m 35kg items, I would probably say stolen if I had any proof. Support from Parcel Monkey? - Nothing. Avoid like the plague or be prepared to go to Small Claims Court if something goes wrong, keep ALL documentation from purchase of item to non… Read Full Review

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★☆☆☆☆

“Parcel Monkey as Useful as a Box of Frogs”

Written on: 24/06/2014

Parcel Monkey looks like a perfect opportunity to get cheap courier services. They operate a reasonably easy-to-use website and their prices are competitive. I now question how they keep their prices so low... I have used the services on a few occasions, and when it goes smoothly it's fine. When anything goes wrong, beware! There is no address to write to. There is no telephone number. There is no effective way to complain. You are ignored or palmed off with short and pointless messages and it… Read Full Review

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★☆☆☆☆

“Company won't even publish a phone number to speak...”

Written on: 23/06/2014 by 240Smith (1 review written)

Have used Parcel Monkey in the past for the odd job or two. When attempting to log in recently I found my login wouldn't work so initated a forgot password email that sadly never arrived. When attempting to resolve this I notice that the only way of contacting the company is through an online form to which they don't respond. Apparently they will give you a phone number if you log in... which isn't much use if you can't log in. If thats the problem I have making contact to use the service… Read Full Review

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★☆☆☆☆

“worse company ”

Written on: 20/06/2014 by XzavierNewman339 (1 review written)

warning, sent item throw parcel monkey and I always pay extra for insurance and parcel lost and simply they didn't pay any for it, do not book with this company, worse company ever seen… Read Full Review

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★☆☆☆☆

“run by monkeys”

Written on: 19/06/2014 by Baileex206 (1 review written)

Absolute joke of a service, please Please do not use, they have no call centre or email, seems like it's run out of a bedroom. They lost my laptop, no contact and disgusting service… Read Full Review

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★☆☆☆☆

“BEWARE OF PARCEL MONKEY!!!!”

Written on: 16/06/2014 by ueCooper198 (1 review written)

I FOUND PARCEL MONKEY THRU THE INTERNET AND GOT LURED IN WITH THEIR CHEAP PRICES AND BOOKED A DELIVERY VIA PARCELFORCE. I DECIDED TO DROP OFF MY PARCEL AT THE LOCAL POST OFFICE AND THOUGHT IT WOULD BE DELIVERED IN ABOUT 3 DAYS AS IT WAS GOING ABROAD.....A WEEK LATER IT WAS STILL IN THE UK AND AFTER NUMEROUS CALLS TO PARCELFORCE I WAS INFORMED THAT THE ADDRESS LABEL I HAD PRINTED OFF FROM PARCEL MONKEYS WEBSITE HAD AN ERROR AND WOULD GET SENT BACK TO SOUTHAMPTON. I WAS TRYING TO EMAIL THEIR SO… Read Full Review

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★☆☆☆☆

“Dissappointing first experience from using Parcel Monkey”

Written on: 16/06/2014 by JonathanHayden (1 review written)

Very annoyed and disappointed having waited in all day for a heavy parcel collection, for an overnight / next day delivery. Impossible to contact PM the website shows no phone number customer services email address or any other address or contact details. The have taken my money and made a Monkey out of me. It may be the courier at fault but either way no backup from the booking agent Parcel Monkey. I now have to waste another day possibly more and so will the recipient. They may appear cheap… Read Full Review

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★☆☆☆☆

“Lost GBP 250 because of them”

Written on: 23/05/2014 by Ella2000 (1 review written)

First the courier didn't collect for 3 days in a row, then I asked Parcelmonkey to cancel the collection so that I could book a different provider. They confirmed. On the day the new provider was supposed to pick up my chest, a courier shows up in the morning, then another one in the afternoon - we of course didn't have the item any more in the afternoon... After 2 weeks, we now figure out the shop we were returning the chest to never received it. Turns out that the first courier that came in… Read Full Review

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★☆☆☆☆

“Website is absolutely ****”

Written on: 19/05/2014 by Kaden1990 (1 review written)

It takes forever to load, when it does half the selection methods don't work such as "find this address" and then when redirecting to paypal it times out and you have to start all over again! So frustrating!!!! Not to mention that afterwards you have to wait 45 minutes for the label to be ready to print, and in the mean time you can go get a quote from any other delivery company online for at least £2 cheaper! WHY BOTHER? I used to use this company years ago and it was okay, moderate, yet no… Read Full Review

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★☆☆☆☆

“failure to collect”

Written on: 12/05/2014

failed to collect parcel on two occasions (having re -ordered it as per there on line instruction) wasted three days in total waiting for collection, obviously there business model is flawed, there is no way to contact them to find the status of the collection, surprised they stay in business, absolute rubbish… Read Full Review

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★☆☆☆☆

“Rubbish customer service”

Written on: 24/04/2014 by CeciliaRomero (1 review written)

If anything goes wrong or your parcel is late do not expect Parcel Monkey to help you out. Terrible service. Parcel arrived 3 days late paid express delivery. complained to courier but they said that in order to deal with my complaint I needed to contact parcel monkey. Parcel monkey didn't do anything. They were very unhelpful. Once they take your money there is no customer service. No contact number on their site or email address to contact them just a mailing address. If you need… Read Full Review

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★☆☆☆☆

“TRULY APPALLING SERVICE -NEVER USE THIS COMPANY!”

Written on: 12/04/2014 by Kenyon224 (1 review written)

I use lots of courier companies (parcel Pete, Hermes etc) and these were the only ones I found to take a long parcel. To keep it short, they said they would collect the parcels in two days, but turned up the next day, so the parcel wasn't ready for collection, then they failed to turn up again when the parcel collection was re-arranged. So far, four days have passed and still no collection- and they aren't the cheapest either. No telephone number is available to call and the customer service is… Read Full Review

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★☆☆☆☆

“WISH I HAD READ THE REVIEWS BEFORE I BOOKED AND PAID”

Written on: 09/04/2014 by sedona04 (1 review written)

had an email telling me to be ready for pickup by CITY LINK.waited in all day,yes you guest it no show.i cannot contact them.the only ways is a silly message on there web site saying would you like to re-book.of course i would like to spend another sitting on my arse waiting for a no show. i bet i have a job getting a refund.DO NOT USE THEM.SHOULD HAVE KNOWN BY THE NAME MONKEY… Read Full Review

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★☆☆☆☆

“Sent a new oak dining table flat-packed to London, DX...”

Written on: 02/04/2014 by Adynp (1 review written)

Sent a new oak dining table flat-packed to London, DX smashed one end of it, tried to claim insurance back, told i couldn't claim as it was 'MORE THAN 3 DAYS AGO' from item being sent, i argued that it was actually only 2 days ago since item was received smashed, they said the 3 days starts from DAY OF COLLECTION!!! SO WHAT!!! A recipient may not open a parcel for a week once they've received it, time has got NOTHING to do with it. NO REFUND!!! Sent a printer/scanner/copier, item was received… Read Full Review

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