Parcel Monkey Reviews - www.parcelmonkey.co.uk

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★★☆☆☆
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Parcel Monkey www.parcelmonkey.co.uk

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Latest Reviews

★☆☆☆☆

“DO NOT USE”

Written on: 25/03/2015 by GenesisLyons70 (1 review written)

Purchased a tent from EBay and decided to use these idiots to collect and deliver due to their price. I should have known better... The tent POLES appeared within 48 hours. The tent rocked up 33 DAYS LATER... 33 DAYS!! Not only this. The tent is a large 6 man, and has to be moved on wheels built into the base of the bag. The wheels were COMPLETELY SHEARED OFF!! Both myself and the seller are currently persuing a small claim through the courts, as Parcel Monkey tried to put the blame on the… Read Full Review

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★☆☆☆☆

“Delivered to unoccupied house house and defrauded”

Written on: 19/03/2015 by MarkOak (1 review written)

As it says they delivered to somebody at an empty house. Empty being no residents no occupants and not a sole there. A forged signature was used not a legal signature of the recipient. Stay aware they will try all sorts and try and place obstacles in the claim process. They employ monkeys on a message board who do not know anything about the company and the law. DO not fall into any traps,claim in writing and do it all in writing then through the small claims court yourself… Read Full Review

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★☆☆☆☆

“Failed pickup”

Written on: 17/03/2015 by dixxlexic (1 review written)

Waited in all day for there local courier (Yodel) who were schedule to collect my parcel. They didnt arrive. They have competitive prices, but use cheap unreliable couriers. Wouldnt advise you use them, there system falls down at the first hurdle. … Read Full Review

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★☆☆☆☆

“I gave Parcel Monkey 1 * because they collected my...”

Written on: 17/03/2015 by PaulCWest (1 review written)

I gave Parcel Monkey 1 * because they collected my parcel on time, other than that they are useless and blatantly lied to me. My parcel was going to my grandson in New Zealand as part of his Xmas gifts. It was collected on 25/11/2014 and eventually was received by him at the end of January 2015. I initially had my parcel weighed by The Post Office but thought fee's expensive. Parcel Monkey were a lot cheaper on paper and the reviews I read at that time were good. Within days of the collection I… Read Full Review

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★☆☆☆☆

“Not fit for purpose”

Written on: 06/03/2015 by Disgruntled_of_Ilford (1 review written)

Terrible service. Waited in for threes days for a booked parcel collection that never materialised. Took 5 seconds to take my money and a week to refund it. No public phone number Mainly automated replies to my e-mails Please advise friends and family to give this company a big miss… Read Full Review

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★☆☆☆☆

“Do Parcel Monkey reward their staff with peanuts?”

Written on: 04/03/2015 by retiredriffraff (1 review written)

Having recently been clearing a garage & workshop through that splendid medium of eBay it has been necessary to send a number of parcels through this incompetent website. 1.In these days advanced electronic communications ,why does this organisation insist on Mon-Fri 9-5 communications window? Don't try to amend instructions without tying yourself & the appointed courier in knots! 2.Why are they so slow to respond to urgent customer service enquiries. Customers have customers too! 3.Do not… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 18/02/2015 by Jenkins480 (1 review written)

After two rescheduled collection dates this week, the courier is still yet to collect the parcel. This is an inept and incompetent company who cannot carry out the most basic of tasks. As there is no phone number to call, the only way to communicate is through filling an online form. The whole process has been a waste of time and I should have paid the extra money going through Royal Mail/Parcel force etc… Read Full Review

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★☆☆☆☆

“All Goods Damaged!”

Written on: 14/02/2015

Do not use parcelmonkey as despite advertising the different courier companies for you to choose between you are not covered by those companies. I returned 4 items for refund and all were damanged beyond repair and the carrier denied responsibility. Parcelmonkey are not transparent that you are covered by worse terms and conditions by booking through them. Whilst they call themselves a price comparison website you are actually being effectively allowed access to their existing contracts with… Read Full Review

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★☆☆☆☆

“Avoid parcel monkey at all costs.”

Written on: 07/02/2015 by blackpoolmug (1 review written)

Worst company ever. Ordered through site for pickup on a 24 hour service. No pickup for 2 days,contacted them,they resubmitted for pickup. 4 days later still no sight of courier. I have a small baby and this was very distressing for me having to stay in waiting. I ended up cancelling order and took it to a courier 50 miles away in person. Also was a won eBay item to be deluvered,so person at other end suffered too. Avoid this company the customer service and everything is an utter disgust… Read Full Review

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★☆☆☆☆

“useless service ”

Written on: 02/02/2015 by howeverim (5 reviews written)

twice my parcel was not collected, rubbish service because of them i lost my customer and sales don't waste your money and time … Read Full Review

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★☆☆☆☆

“24 HOUR PARCEL FORCE SERVICE THATS NEVER WITH PARCEL...”

Written on: 30/01/2015 by JaydanRamsey76 (1 review written)

I use courier services for many deliveries every week and like to share my business around the courier companies available but this is the last time with Parcel Monkey Yes i am aware they are just the booking agent like many others available but every time i use these there is a problem either lost parcels or later than expected deliveries not by hour but days I never have problems with Parcel Force through the other agents so why do i always get days late deliveries when booked through… Read Full Review

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★☆☆☆☆

“2 complete nightmares”

Written on: 30/01/2015 by Crowleypk408 (1 review written)

First time I used them was for two heavy expensive speakers using the city link next day service. They needed delivering next day. Waited in all day, no collection by 6.00pm. Then realised there is no phone help line, filled a few online contact forms in, which were only responded to the next day requesting irrelevant info and stating incorrect details. City link were great and explained Parcel Monkey had only passed on my collection postcode to their system, they had tried to get the complete… Read Full Review

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★☆☆☆☆

“PLEASE READ!! REALLY BAD SERVICE”

Written on: 21/01/2015 by Damianag (1 review written)

I booked this company to send a small parcel from Uk to Spain. First, I arranged collection and they didn´t turn up, I cantacted them, no replay at all, then they arranged collection withouth checking with me one week later, I had already booked another company, a coincidence was arranged for the same day. They collected my parcel, then they cancelled the order, they lost track of my parcel for several weeks, meanwhile no comunication at all from them, no telephone number,,, nothing, really… Read Full Review

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★☆☆☆☆

“No collection and no point of contact”

Written on: 13/01/2015 by MMillan (1 review written)

I used Parcel Monkey three times. One was ok the others awful. You cannot contact them apart from leaving a message on an email. There are no phone lines. Its fine when things go to plan but when things go wrong there is no one to talk to.They do not contact you when youy need them to. Deal direct with a carrier not these Monkeys… Read Full Review

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★☆☆☆☆

“Please avoid this rubbish company, sent my item to...”

Written on: 12/01/2015 by Gamata (1 review written)

Please avoid this rubbish company, sent my item to abroad with parcel monkey and they promise me to be deliver in 5 working days now after almost 1month and half my other side didn't get it. I'm Gone say noooooooo to this company don't trust them… Read Full Review

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★☆☆☆☆

“AVOID PARCELMONKEY LIKE EBOLA”

Written on: 09/01/2015 by znGreene458 (1 review written)

This company is cheap for a reason. I sent two parcels with these people and both sat in their depot for weeks with no attempt whatsoever made to pass them on to be delivered. Instead they decided to say the address couldn't be found ( without even attempting delivery) despite both being confirmed. Then they ask to pay £65 each admin fee for the return of both parcels. I told 'Stefan' to return them or I would take them to Trading Standards and they did. This has still left me £40 out of… Read Full Review

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★☆☆☆☆

“Avoid at all costs!”

Written on: 08/01/2015 by Brynleep268 (1 review written)

Managed to lose 10 parcels out of 15 sent at the same time, the response from customer service representatives was very vague and generic, getting a refund is near impossible and takes absolute ages. Parcel Baboon would be a more appropriate name… Read Full Review

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★☆☆☆☆

“Not impressed ”

Written on: 07/01/2015

I booked a courier to go to Cyprus to be picked up on 15th December, they came to pick it up on 17th, said it would take 4-5 days. It arrived today, 2 weeks late! what a joke. They didn't even deliver, the person whom I was sending to had to go and pick up from the Post Office, it's supposed to be a courier service!! She had a call to say her parcel was at the Post Office. Very disappointed with the service and won't be using them again. If I sent the parcel by International signed for, it… Read Full Review

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★☆☆☆☆

“Still waiting for courier”

Written on: 02/01/2015 by 1965Stevens (1 review written)

DO NOT USE THIS COMPANY. Courier did not turn up 2 days running. They keep coming back with vague responses as in we'll get back to you. No phone number. No idea of when they're coming. I'm guessing it's a YOU KNOW WHAT artist company. Unfortunately I had to leave a star rating otherwise they would have had none… Read Full Review

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★☆☆☆☆

“Complete rip off company”

Written on: 28/12/2014 by M4D YN (1 review written)

Used PM a few years ago for the first time and it went OK then used them recently and, my god their attitude and service was utterly terrible to say the least. To sum it up in the hope that they never get the chance to rip anyone off again, they messed up, lied then decided in my favour to cancel the transaction and were going to refund me. However, they never and avoided every question I threw at them via there ticket service (poor), twitter and facebook accounts to which they then blocked… Read Full Review

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