Parcel Monkey Reviews - www.parcelmonkey.co.uk

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Latest Reviews

★☆☆☆☆

“Parcel Monkey- Beware of dealing with them ”

Written on: 18/09/2017 by marionmckay (1 review written)

I don’t do reviews but I feel so strongly about the service and general ethos of parcel monkey (PM) that I want to make potential customers aware of their dreadful treatment of its customers and their unattainable demands within their terms and conditions My intention in doing this review is to try to ensure that you are aware of the problems that you may endure when dealing with PM I used PM as a freight courier to return goods to a supplier. The return, was time sensitive in order to… Read Full Review

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★☆☆☆☆

“Stay away from Parcel Monkey!”

Written on: 22/08/2017 by Caterina1234 (1 review written)

I booked an international courier based on their low price, it was with DPD.. great I thought. First problem was the parcel got held in customs only because Parcel Monkey changed the label and commercial invoice to their name from my name. I was sending a personal parcel to a private individual (a family member) Duty is not due under $60 as per the customs website. I was charged duty anyway. I was then also charged an extra surcharge as I was told my parcel was larger than I claimed. It was… Read Full Review

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★☆☆☆☆

“Absolute rubbish service.”

Written on: 11/08/2017 by Duncum (1 review written)

I wouldn't recommend them to a friend or indeed an enemy. I was told the parcel would be picked up yesterday (Thursday) , then today (Friday). I rang the courier ( DX ) and they told me the truth , its being picked up Monday. Parcel Monkey don't like you ringing the courier because they like to control it all. Problem is they lie whereas the couriers generally don't. The name Parcel Monkey is very apt. Whats the phrase ? - You pay peanuts and you get (Parcel) Monkeys ! If I could give them zero… Read Full Review

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★☆☆☆☆

“Avoid this Company”

Written on: 04/08/2017

Avoid this company at all cost. Spectacularly bad service. They're happy to take your money, however they have zero customer service. They do not even have a call centre yet as they put it. So impossible to speak with them. They have live chat facility which is a total waste of time, they basically tell you whats on their website, thats it. Snd emailing customer help results in nothing happening. In my case i paid for international shipping 4-5 days. Nothing happend the parcel is in the abyss… Read Full Review

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★☆☆☆☆

“Don't use them!!!”

Written on: 19/07/2017 by Susanmatthews1 (1 review written)

I recently sent a pushchair to the UK with parcel monkey...big mistake! Yes on a positive the pushchair arrived undamaged. However, yesterday I got an email from them stating they had taken a further £44.02 for extra weight!! The pushchair was weighed and checked online with Amazon the weight of the pushchair to confirm and it was under 10kg that was the attraction in the first place to purchase this item. Again like other reviews which I have since read, Parcel monkey claimed my parcel had… Read Full Review

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★☆☆☆☆

“No collection twice”

Written on: 18/07/2017 by 340Buchanan (1 review written)

I booked a service through Parcel Monkey and the item was not collected. I re-booked and it wasn't collected again. Not impressed… Read Full Review

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★☆☆☆☆

“Terrible and double charge you”

Written on: 09/07/2017 by 1968Henderson (1 review written)

knew it was too good to be true but needed a cheap way to send big item from uk to potugal, i have industrial scales and sent parcel that was 27kg after packing, the item in question even on maker website says 24kg, so how the hell did it put on and extra 13kg in its travels????? i then got charged with out any notice a further £14 which i did not authorise, they will take money from your bank card… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 26/06/2017 by RobNewcombe99 (1 review written)

I carefully checked multiple providers before choosing Parcel Monkey in conjunction with dpd to send my package to India. I used postal scales to weigh it and carefully measured the exact dimensions before rounding them up to the next centimetre. When booking, I was forced to agree to pay extra should my measurements be incorrect. I did this as I knew that my measurements were very correct. Although the package was delivered undamaged and on time, Parcel Monkey issued a surcharge claiming… Read Full Review

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★☆☆☆☆

“Didn't deliver and haven't returned parcel 4 months later”

Written on: 23/06/2017 by ariaane (1 review written)

I am currently in China, and so wanted some items sent to me (clothes, shoes, Sony Stereo speakers, headphones, Institute magazines, bank letters, bank debit card, Christmas gift from my brother and more). I paid for the delivery service using Parcelmonkey using my own debit card, a 'middleman' courier company. You must understand that I have used them before for domestic deliveries, and I had no issues! So I trusted that everything would be OK if I used them to send my things from the UK to… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 28/03/2017 by ZainShaffer1974 (1 review written)

Parcel monkey charged my bank card without my authorization after I had already paid in full for shipping charges (double charges). Why? PM claimed my parcel weighed 48kg when I know my parcel weighed less than 20kg fully packaged. AND they did not even deliver my parcel to my home address as advertised. I had to collect it myself. Will never use this company again! Please note this service was in the European Union… Read Full Review

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★☆☆☆☆

“Avoid. Avoid and avoid.”

Written on: 04/01/2017 by LeandroFarley103 (1 review written)

Do not trust this company. They took money for parcel insurance...but to avoid paying for the missing or damaged parcel. I lost above £300… Read Full Review

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★☆☆☆☆

“Poor Servive no deliery”

Written on: 19/12/2016 by Easton1984 (1 review written)

I posted some parcels via parcel monkey 3 months ago, There has been no delivery. and very little communication from them. This is the second time they have lost my parcel. their customer service is also very poor. I wouldn't recommend… Read Full Review

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★★☆☆☆

“poor and unreliable communication.”

Written on: 03/12/2016 by 418Perez (1 review written)

Courier did not collect parcel. Contacted parcelmonkey through their chat facility about an hour before end of business and asked if the courier will arrive. Was told that courier had been contacted and is there anything else they could help with. Then asked if the courier would be here to collect as this is why i had made contact in the first place. Was told yes. Courier never arrived! Then told i can re schedule delivery for the following monday. All a bit late by then. Waiting in a… Read Full Review

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★☆☆☆☆

“Damaged sub boxes ”

Written on: 23/09/2016

They delivered 4 sub boxes for me they were all damaged I reported straight away we sent photos of the damage then they wanted pictures of the wrapping the they said the packaging was not good enough and refused to pay compensation although we had wrapped them in 2 layers of corrugated cardboard and 4/8 layers of bubble wrap I have sent loads of sub boxes that way with no damage they basically a shower I would never deal with them again there customer service is a disgrace they should never be… Read Full Review

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★☆☆☆☆

“Awful Service”

Written on: 09/07/2016 by CarleighGalloway7 (1 review written)

So Parcel Monkey is a parcel delivery management company that allows you to book discounted delivery with couriers. They use couriers such as DPD, DX and Royal Mail and their prices are usually a little cheaper than booking direct; however, BEWARE! If you book direct with the company and there is an issue with the delivery, you may be entitled to some compensation but if you book with Parcel Monkey, they become the customer and you become the third person. If you have a problem, you have to… Read Full Review

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★☆☆☆☆

“Incompetent idiots”

Written on: 07/06/2016 by EzraCormier219 (1 review written)

3 failed collections, offered explanation that the driver ran out of time... Complete waste of time for all involved. Told will have to wait 5 days for a refund… Read Full Review

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★☆☆☆☆

“Failed Collection AGAIN!!!!!”

Written on: 26/04/2016 by angry-ex-customer (1 review written)

I have been using parcel monkey for a couple of years now and rarely had a problem but over the last 12 months parcel monkey have gone from average to utterly unusable due to there unreliability of collections, in the past 3 months alone I have had 3 missed collections, which is totally unacceptable and as such have now lost my business for good!!! and if you ever have to make a claim or get a refund from them all I will say is "GOOD LUCH WITH THAT" as customer service is non existent and via… Read Full Review

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★☆☆☆☆

“DREADFUL ”

Written on: 15/02/2016 by 480Cunningham (1 review written)

WOULD NOT RECOMMEND DIDNT COLLECT ON TIME THEN DELIVERED A PARCEL AND USED AS A FOOTBALL SO THE ITEM WAS DAMAGED AND WOULDNT COMPENSATE USELESS FROM START TO FINISH PLEASE AVOID!… Read Full Review

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★☆☆☆☆

“Awful service ”

Written on: 03/02/2016 by mia16 (3 reviews written)

I would not advice anyone to send a parcel in UK or overseas with Parcel monkey. My parcel never arrived at destination on time. The service is not reliable. The customer service is not efficient and not able to deal with queries quickly . It took days to raise my issue to them and at the end my problem was not even resolved. … Read Full Review

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★☆☆☆☆

“Utter rubbish ”

Written on: 02/02/2016 by Jamie167 (1 review written)

Dropped off a parcel Saturday to be collected, its now Tuesday afternoon and the courier companys has not collected. Ive tried to contact parcel monkey which now do not have a contact number is to me is not very professional. I might as well talk to a brick wall… Read Full Review

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