Parcel Monkey Reviews - www.parcelmonkey.co.uk

Click here if this is your business
★★☆☆☆
1.8 / 5
21% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Parcel Monkey www.parcelmonkey.co.uk - Ask a question now

Media Gallery for Parcel Monkey www.parcelmonkey.co.uk

Parcel Monkey www.parcelmonkey.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Rubbish service, don't use it.”

Written on: 28/07/2014 by BBPantclyd (1 review written)

It's 5.30pm, no-one has come to collect my parcel (at a cost of £85). There is NO phone number for customer service at all on the website. It is not at all clear which company is actually supposed to be collecting it. When I give the reference number to the company I think might be collecting it (given to me by Parcel Monkey) they say it is invalid. I cannot find their phone number in Yellow pages either… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Nothing More Than Daylight Robbery”

Written on: 26/06/2014 by Kaylao428 (1 review written)

Lost two items, refused to pay full compensation on the first, with the second I took out full insurance (they were the same items, original and then replacement), now refusing to pay for that at all. DX Frieght was the carrier - Manage to lose 2 x 2m 35kg items, I would probably say stolen if I had any proof. Support from Parcel Monkey? - Nothing. Avoid like the plague or be prepared to go to Small Claims Court if something goes wrong, keep ALL documentation from purchase of item to non… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Parcel Monkey as Useful as a Box of Frogs”

Written on: 24/06/2014

Parcel Monkey looks like a perfect opportunity to get cheap courier services. They operate a reasonably easy-to-use website and their prices are competitive. I now question how they keep their prices so low... I have used the services on a few occasions, and when it goes smoothly it's fine. When anything goes wrong, beware! There is no address to write to. There is no telephone number. There is no effective way to complain. You are ignored or palmed off with short and pointless messages and it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Company won't even publish a phone number to speak...”

Written on: 23/06/2014 by 240Smith (1 review written)

Have used Parcel Monkey in the past for the odd job or two. When attempting to log in recently I found my login wouldn't work so initated a forgot password email that sadly never arrived. When attempting to resolve this I notice that the only way of contacting the company is through an online form to which they don't respond. Apparently they will give you a phone number if you log in... which isn't much use if you can't log in. If thats the problem I have making contact to use the service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worse company ”

Written on: 20/06/2014 by XzavierNewman339 (1 review written)

warning, sent item throw parcel monkey and I always pay extra for insurance and parcel lost and simply they didn't pay any for it, do not book with this company, worse company ever seen… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“run by monkeys”

Written on: 19/06/2014 by Baileex206 (1 review written)

Absolute joke of a service, please Please do not use, they have no call centre or email, seems like it's run out of a bedroom. They lost my laptop, no contact and disgusting service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BEWARE OF PARCEL MONKEY!!!!”

Written on: 16/06/2014 by ueCooper198 (1 review written)

I FOUND PARCEL MONKEY THRU THE INTERNET AND GOT LURED IN WITH THEIR CHEAP PRICES AND BOOKED A DELIVERY VIA PARCELFORCE. I DECIDED TO DROP OFF MY PARCEL AT THE LOCAL POST OFFICE AND THOUGHT IT WOULD BE DELIVERED IN ABOUT 3 DAYS AS IT WAS GOING ABROAD.....A WEEK LATER IT WAS STILL IN THE UK AND AFTER NUMEROUS CALLS TO PARCELFORCE I WAS INFORMED THAT THE ADDRESS LABEL I HAD PRINTED OFF FROM PARCEL MONKEYS WEBSITE HAD AN ERROR AND WOULD GET SENT BACK TO SOUTHAMPTON. I WAS TRYING TO EMAIL THEIR SO… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dissappointing first experience from using Parcel Monkey”

Written on: 16/06/2014 by JonathanHayden (1 review written)

Very annoyed and disappointed having waited in all day for a heavy parcel collection, for an overnight / next day delivery. Impossible to contact PM the website shows no phone number customer services email address or any other address or contact details. The have taken my money and made a Monkey out of me. It may be the courier at fault but either way no backup from the booking agent Parcel Monkey. I now have to waste another day possibly more and so will the recipient. They may appear cheap… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Lost GBP 250 because of them”

Written on: 23/05/2014 by Ella2000 (1 review written)

First the courier didn't collect for 3 days in a row, then I asked Parcelmonkey to cancel the collection so that I could book a different provider. They confirmed. On the day the new provider was supposed to pick up my chest, a courier shows up in the morning, then another one in the afternoon - we of course didn't have the item any more in the afternoon... After 2 weeks, we now figure out the shop we were returning the chest to never received it. Turns out that the first courier that came in… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Website is absolutely ****”

Written on: 19/05/2014 by Kaden1990 (1 review written)

It takes forever to load, when it does half the selection methods don't work such as "find this address" and then when redirecting to paypal it times out and you have to start all over again! So frustrating!!!! Not to mention that afterwards you have to wait 45 minutes for the label to be ready to print, and in the mean time you can go get a quote from any other delivery company online for at least £2 cheaper! WHY BOTHER? I used to use this company years ago and it was okay, moderate, yet no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“failure to collect”

Written on: 12/05/2014

failed to collect parcel on two occasions (having re -ordered it as per there on line instruction) wasted three days in total waiting for collection, obviously there business model is flawed, there is no way to contact them to find the status of the collection, surprised they stay in business, absolute rubbish… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rubbish customer service”

Written on: 24/04/2014 by CeciliaRomero (1 review written)

If anything goes wrong or your parcel is late do not expect Parcel Monkey to help you out. Terrible service. Parcel arrived 3 days late paid express delivery. complained to courier but they said that in order to deal with my complaint I needed to contact parcel monkey. Parcel monkey didn't do anything. They were very unhelpful. Once they take your money there is no customer service. No contact number on their site or email address to contact them just a mailing address. If you need… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“TRULY APPALLING SERVICE -NEVER USE THIS COMPANY!”

Written on: 12/04/2014 by Kenyon224 (1 review written)

I use lots of courier companies (parcel Pete, Hermes etc) and these were the only ones I found to take a long parcel. To keep it short, they said they would collect the parcels in two days, but turned up the next day, so the parcel wasn't ready for collection, then they failed to turn up again when the parcel collection was re-arranged. So far, four days have passed and still no collection- and they aren't the cheapest either. No telephone number is available to call and the customer service is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WISH I HAD READ THE REVIEWS BEFORE I BOOKED AND PAID”

Written on: 09/04/2014 by sedona04 (1 review written)

had an email telling me to be ready for pickup by CITY LINK.waited in all day,yes you guest it no show.i cannot contact them.the only ways is a silly message on there web site saying would you like to re-book.of course i would like to spend another sitting on my arse waiting for a no show. i bet i have a job getting a refund.DO NOT USE THEM.SHOULD HAVE KNOWN BY THE NAME MONKEY… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Sent a new oak dining table flat-packed to London, DX...”

Written on: 02/04/2014 by Adynp (1 review written)

Sent a new oak dining table flat-packed to London, DX smashed one end of it, tried to claim insurance back, told i couldn't claim as it was 'MORE THAN 3 DAYS AGO' from item being sent, i argued that it was actually only 2 days ago since item was received smashed, they said the 3 days starts from DAY OF COLLECTION!!! SO WHAT!!! A recipient may not open a parcel for a week once they've received it, time has got NOTHING to do with it. NO REFUND!!! Sent a printer/scanner/copier, item was received… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“THE PITS - USE AT YOUR ITEMS PERIL”

Written on: 07/03/2014 by michfox (1 review written)

I had a delivery which arrived smashed to pieces.. and cost me £13 + insurance for the pleasure. As I had taken out extra insurance I tried to claim - they asked for shed loads of information plus photos... I explained the item was not at my address and it would take a little while to get the photos.. Approx a week later I submitted the info and they said I was out of time to claim!! EVERYONE YOU HAVE 7 DAYS TO SUBMIT EVERYTHING AND GET YOUR CLAIM PROCESSED or you are not covered by their… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“PARCEL LEFT IN DUSTBIN - REFUSED TO PAY OUT ON INSURANCE”

Written on: 27/02/2014 by isFraser102 (1 review written)

Have used several times with no problem however, when the delivery driver decided to leave a parcel in a bin it all went wrong as you can imagine. No card left to alert the recipient. The parcel could actually not have been left in the bin because the delivery person would have had to go around the back of the house, crossed the neighbours garden and climbed over two locked 5ft gates to get to the bin - so where is the parcel? Paid extra for insurance then told I was too late submitting a claim… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Promised next day - FAILED ”

Written on: 14/02/2014 by Joe25 (1 review written)

Promised next day, didn't collect, no replies to email, never use them again, no telephone number...any reputable company has a telephone number...don't be fooled by this weak excuse of 'we keep prices down by not having a telephone number...what it really means is 'we can duck and dive and let people down in peace' Awful experience and lost a customer. NEVER EVER AGAIN!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No delivery. No contact number. No good!!!”

Written on: 11/02/2014 by LouisL (1 review written)

Booked a next day delivery with them (guaranteed apparently). It was collected the following day as planned, (which was a miracle in itself given other reviews I have seen!). 7 Days later they have still made no attempts to delivery. Tracking is full of rubbish saying there was an attempted delivery at midnight 5 days later. That is utter rubbish. They do not even know where my package is. No contact number just a ticket system with a less than helpful "Archie" who will tell you it will… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Good sometimes disgusting the rest of the time.”

Written on: 07/02/2014

When things go right this is a great courier, but when things go wrong beware. They will totally ignore you. I had to send an email to on person but he doesn't answer but it feels good to fill up his inbox. Try having at word with the director… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview