Parcel Monkey Reviews - www.parcelmonkey.co.uk

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Latest Reviews

★☆☆☆☆

“If I could put less than one star I would...”

Written on: 30/08/2015 by matilda.dilena (1 review written)

I used PM to send my last boxes from England to France since I was moving there. 13 boxes. The collection date was supposed to be the Monday and I was supposed to leave my flat and leave England On the Wednesday. The guy came on Monday but he took 4 boxes only stating that he did not have time anymore and he was not aware of all those boxes. Basically he was saying that it was Parcelmonkeys's fault. I contacted their customer service and they said that it was Parcel Force's fault. I contacted… Read Full Review

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★☆☆☆☆

“I gave up trying to use their useless online booking form”

Written on: 10/08/2015 by Chloe159 (1 review written)

I've no idea how good they are at delivering parcels because I didn't get past their useless online booking form. I pressed the 'book now' button when I thought I had completed the form only to be confronted with messages informing me that my (correct) gmail.com email address was invalid and that I could only use letters, numbers and spaces in a Japanese address that correctly contains hyphens. I entered another email address and removed the hyphens but the messages remained after pressing… Read Full Review

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★☆☆☆☆

“very bad service ”

Written on: 09/08/2015 by Lilyg1984 (1 review written)

Its took more then a month and my parcel is nowhere they telling all the time same things and don't whant even refund me… Read Full Review

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★☆☆☆☆

“Just terrible”

Written on: 07/08/2015 by Rastamonk77 (1 review written)

I've attempt to use their services twice: 1) time the courier didn't show up for the pick up even if it was booked in. It showed up a week later once I had already enquired for a refund and organised a second courier and spent hours chatting and messaging their customer service 2) The package was picked up took to the international hub of their contracted courier...and vanished!? I've contacted the customer service and they keep promising to get back to me with some information but nothing… Read Full Review

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★☆☆☆☆

“DISGRACEFUL ”

Written on: 30/07/2015

PLEASE PLEASE PLEASE AVOID LIKE THE EBOLA VIRUS!!!! This company is the worst on the planet. I paid for delivery of a steam oven and the courier selected was TNT. My parcel was collected at the alloted slot, but when it arrived the oven was smashed to pieces. I contacted them, via Live Chat, as they do NOT have a telephone number, and was told that I should have read the small print. Even though I'd taken out insurance, TNT does not carry white goods, so my claim is invalid. The most they… Read Full Review

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★☆☆☆☆

“No tracking and delivery way longer than service paid for”

Written on: 25/07/2015 by EduardoMedina69 (1 review written)

I had some urgent documents to send to my teenage son in Costa Rica. DHL and Fedex offered a similar service for a similar price but I chose parcel monkey because they offer tracking and a 3 -4 day express service. What a mistake.They did not provide any tracking and after 2 days i found out that the parcel had gone less than 60 miles. It took all morning to get them to confirm they could not deliver it within 6 days and at this point they have not confirmed that the documents will be returned… Read Full Review

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★★★★★

“Personal effects to New Zealand”

Written on: 21/06/2015

Wanted to send daughter's ski stuff 2 New Zealand and Parcel Monkey was cheapest option. Few queries were answered efficiently by webchat. Arranged collection which was as promised. Box arrived ten days later in NZ. Took longer than expected but 5 of those days were NZ customs inspection. Delighted. Slightly concerned as updates seemed vague but contacted PM who gave me DHL ref and updated regularly. So one happy bunny! Thank you PM .. … Read Full Review

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★☆☆☆☆

“BE WARE!!! NEVER USE PARCEL MONKEY AT ALL!!!”

Written on: 12/06/2015 by Cameron429 (1 review written)

BOOKED A PARCEL FOR COLLECTION ON SAT, WHICH SAID THEY WILL COLLECT IT ON COMING MONDAY. BUT BEEN WAITING TILL TODAY, ITS FIRDAY, STILL NO ONE COLLECT IT!! HAVE TO REBOOK THE COLLECT FOR 3 TIMES, AND STAY AT HOME FOR 4 FULL DAYS, BUT THE PARCEL IS STILL WITH ME HERE!! WASTING TIME EVEN YOU SAVE MONEY!! USE SOME ONE ELSE, NOT PAREL MONKEY!!!!! DONT EVEN DESERVE TO HAVE THAT ONE STAR!!!… Read Full Review

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★☆☆☆☆

“Absolutely horrendous don't bother - go straight to...”

Written on: 03/06/2015 by Atkinson386 (1 review written)

After posting a parcel, clearly described and marked as fragile glass I received pictures of clearly mangled box - parcel monkey took absolutely no ownership of this - even yodel said they would investigate should the third party - parcel monkey - raise concern, parcel monkey have responded advising they won't take it any further - £140 out of pocket... Absolutely appalled, insurance evidently means nothing as the only option was £20 for glass items!… Read Full Review

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★☆☆☆☆

“Useless! Can't book a parcel for collection!”

Written on: 30/05/2015 by 292Hay (1 review written)

Twice I have tried to book a parcel for collection and twice there have been problems with the website and I haven't been able to book them. The staff on the help chat are at best useless, on this latest occasion I have explained now three times to three different staff members the issues I have been having and each time they suggest a solution (which doesn't work) I get cut off and then have to explain the problem all over again to the next member of staff. The first time the price increased… Read Full Review

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Denocelot's Comment

Written on: 10/08/2015

You're not the only one to have a problem with their website. As I have said in my own review I didn't even get to the payment stage. There is no telephone number to call for help and I couldn't get through to a live chat operator because they were all busy. That doesn't bode well if you have a problem with a delivery. In the end I used TransglobalExpress which also offered insurance on items excluded by ParcelMonkey.

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★☆☆☆☆

“Avoid at all cost”

Written on: 25/05/2015 by evilhomer79 (1 review written)

On 14th of May I booked a collection of a small parcel to go to Romania on Parcel Monkey's Air Express service (2-3 working days with online tracking). I would normally have used someone like Parcel Force, but the price I was quoted was too high on this occasion. I shopped around and found Parcel Monkey who would still use Parcel Force but for a fraction of the price. It seemed a logical choice so I booked and paid for next day collection. True to form, the parcel was collected the following… Read Full Review

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★☆☆☆☆

“AVOID AT ANY COST... wish I'd read these reviews first!”

Written on: 15/05/2015

Ordered collection last Wednesday for a Thursday pickup. The courier (Yodel) never turned up. Tried contacting Parcel Monkey Thurs at 17:15 but got an automated reply that customer services was closed from 18:00! Contacted Yodel for a re-collection but they said I have to go through Parcel monkey. Finally got a reply from the Monkey afternoon next day (Friday) with an apology but no new collection date. I replied that I needed collection asap. They replied on Monday and said that collection… Read Full Review

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★☆☆☆☆

“You pay peanuts you get monkeys”

Written on: 07/05/2015 by ArnoldLayne (1 review written)

Parcel monkey were the cheapest quote I got.  I paid for next day delivery yet 3 days later the parcel was still in my house waiting to be collect. I called the courier directly each day and they gave me the reason why it hadn't been collected although dissapointing their excuses were acceptable, however, When I finally managed to communicate with someone from parcel monkey why this had been so, (after creating support tickets which were closed with no response from them) they were very… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 05/05/2015 by ruDodd385 (1 review written)

Parcelmonkey might be the cheapest but you get what you pay for. Terrible service. I had originally booked for a collection on a thursday and by the following tuesday I still had the package. The customer service is abysmal. You can't speak to anybody only do an online chat and you would get more sense out of a chimp. You only ever get basic information and nothing is ever guaranteed. I don't think the customer service team really care about their customers as there is no follow up done to make… Read Full Review

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★☆☆☆☆

“Parcel Monkey - Peanuts for Service”

Written on: 05/05/2015 by KeelyRitchie (1 review written)

Booked and paid for courier service to US, with a 3-5 day delivery. It has now been 16 days - and the parcel has still to be delivered. And not by courier (what I paid for) but through USPS. Contacted them 3 times - each time get the run around that its customs in the US but tracking shows item went through customs in 2 days. Monkey business… Read Full Review

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★☆☆☆☆

“Apalling service”

Written on: 28/04/2015 by dhillonspider1 (1 review written)

Used once, turned up 3 days late. Used again, 5 days later no COLLECTION, had to cancel, now ignoring my emails and not refunding money, these people are monkeys by name and monkeys by nature, AVOID AT ALL COSTS. THESE PEOPLE TAKE YOUR MONEY AND DON'T BOOK THE COURIER, YOU WILL STRUGGLE TO GET YOUR MONEY BACK… Read Full Review

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★☆☆☆☆

“Horrendous service”

Written on: 28/04/2015 by lhHogan298 (1 review written)

I took a day off work and waited for the collection ehich was between 8-6. No-one arrived and so I attempted to contact parc monkey but they do not have a phone number. 6 emails later and no reply. I contacted dx freight who advised it was a different driver so they couldnt tell me why he did not attend. They then arranged to attend after 4 the next day but attended at 3:30. Awful customer service. I would never recommend or use again. STAY AWAY… Read Full Review

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★☆☆☆☆

“totally unreliable. They don't pay out even on...”

Written on: 15/04/2015 by France2008 (1 review written)

I booked this company to deliver a drawer unit. On their website I clearly stated it was a drawer unit and it asked if I wanted to insure it, I did and paid accordingly. The item was delivered damaged, I reported it to PM and requested they collect it and deliver a replacement. They told me I'd have to pay again to deliver the new and collect the damaged AND that drawer units were on the Prohibited List, since when has small furniture been on a prohibited list? And if that was the case, why… Read Full Review

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★☆☆☆☆

“STAY Away from this, failed service”

Written on: 02/04/2015 by minde_uk (1 review written)

They failed in more ways than one, bad and generic customer service, no service received, and having trouble with refund. do not use… Read Full Review

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★☆☆☆☆

“NEVER USE THIS COMPANY WORST COMPANY IVE EVER DEALT...”

Written on: 01/04/2015 by pmWelsh199 (1 review written)

I would keep well clear of using these fools extremely unprofessional no phone support and continus lies from parcel monkey via poor email response. Damaged parcel to which they don't want to know about payed for next day delivery arrived 6 days later. DX freight issued refund for damaged parcel to parcel monkey now there saying they don't have any evidence of payment. There now holding my money and making excuses absolutely appalling service 0/10 will never use again after this experience and… Read Full Review

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