Written on: 11/08/2011
I have been using LM service for almost two months – I’m running it in conjunction with lovefilm service to compare. As of today (Thursday) I have not received any disks from them for a week. For a 3-at-home package, this is very poor. Having spoken to them 3 times, I was first told it’s due to an internal technical glitch. However, as of today, the lady called Rachel (who’s probably the rudest call centre employee I’ve ever spoken with) told me there are no internal problems or... (read more)
Written on: 03/04/2011 by g searle (1 review written)
Totally dreadful service. Not only do they rarely send you DVDs, I was on the unlimited package, but they stock only a very limited range of DVDs compared to LoveFilm. They say maintain a healthy wish list but even then, they seem to be always out.
To add insult to injury, I have now spent the last six weeks trying to close my account.
The website makes it really difficult to know if your request has been received and I have had no correspondence from them after three attempts to contact... (read more)
Written on: 16/03/2011
Shockingly bad customer service, slow turnaround, I opted for 2 DVD's per month and have only received 1! They send standard template responses to any account queries, I am cancelling and would rather pay more and get a better service! DONT DO IT ! (read more)
Written on: 31/01/2011
worst dvd rental company out there and i've tried them all! they stole £123 out of my account while i was on the 'free' trial i have now sent around 20 emails and phoned several times trying to be refunded, the customer service is the worst in India! i am with orange who also use indian call centres and they are great and very helpful, however this Lidl dvd rental uses the worst i have ever had the dis pleasure of speaking to, i also found the actual service useless, i was supposed to be on... (read more)
Written on: 25/01/2011
I tried Lidl Movies as I was thinking of changing from Lovefilm - not any more. Their prices are better but their customer service is awful. I emailed them with a query, which they replied straight away to, but didn't answer the question. I've now emailed another 3 times with no reply, and have resorted to putting a complaining letter in with my latest disk returns telling them to cancel my free trial immediately. Also, I have 2 disks at a time and for no apparent reason, 1 of the disks... (read more)
Written on: 02/12/2010 by Account1
All the plans are a good price, very good (same day) turnaround,good customer service now with a phone number to call.
All in all a good service. (read more)
Written on: 24/08/2010
The unlimtted 3 disc package is by no means unlimited. It takes them 1-2 days to check in your discs and a further 1-3 working days to send you new disc's, so thats how they keep the price down. new releases are hard to come by and video adds on the website are infrequent so you keep ordering dvd's that you watched years ago and forgot the name of. box sets are sent out in dribs and drabs. shall be returning to love film if they let me out of the contract??? (read more)
Written on: 16/08/2010
I moved from Tesco DVD to Lidl as it was slightly cheaper. Lidl's service was terrible. I called to complain that, again, I had not received a DVD for 10 days and wanted to cancel my membership. After calling to cancel, I noticed that two minutes after the call was made, a DVD had been sent out. As soon as I received this, I sent it back guaranteed next day delivery. They denied receiving the DVD and tried to charge £30 to my card until I sent them a copy of their staff member's... (read more)
Written on: 04/04/2010
This is the worst on line rental service I have used. Took a while for other DVDs to be sent out once I returned them to this outfit. Closed account before free trial ended. Then told disc lost. Four weeks after e-mailing customers services only given 14 days to complete lost disc form after three months no reply. Decided to investigate and I have now referred this to Trading Standards who are having the same problem as to no replies to e-mails etc. Spoke to the Pareent company out Now... (read more)
Written on: 30/03/2010
Cancelled the account but they have reactivated it claiming the discs were not sent back in time( Totally incorrect) and keep taking money out without sending discs. Will not reply to emails or contact me by phone. The wish list is a waste of time you hardly get what you want and they are so slow at processing there is little point in being a member.Please do not join you are only going to lose money. (read more)
Written on: 15/12/2009
Absolutely diabolical ! Seems all the reviewers say the same, and I'm no different. Slow turnover - I sent one back 5 days ago and they still say I have it ! Computer generated replies to emails. Decent choice, but it appears if its less than a year old, you will have to wait 2 years to receive it !
Avoid at all costs, even if it's free ! (read more)
Written on: 14/12/2009
This service is extremely poor. I agree with all of the previous review. They delay dispatch if you turn DVDs around too quickly. If you cancel and they don't receive your discs back in 7 days they automatically reactivate your account. They actually sent the next disc before reactivating the account and notifying me! No customer service. No help whatsoever. Stay well away! (read more)
Written on: 09/12/2009
After my review yesterday ......I have this morning recieved a phone call from high ranking male to discuss the problems I have had with communications or lack of it.We have come to an amicable understanding & that obviously something has gone awry in my case.I am coing to give them a second chance til march.I will keep you posted what happens in the next three months....Incidently I have passed on remarks from earlier blogger to lidl and looks like a happy ending is on the... (read more)
Written on: 08/12/2009
I signed up to Lidl and there is absolutely no customer service....until you get so sick of them ignoring your emails (there is no other way to contact them)but once you send them an email that trading standards are being informed and a complaint is going to head office...the results are so fast you'd swear you are witnessing a quidditch match..!In less than an hour 4emails and 1 phonecall..and as your previous bloggers say its your fault..customer service is surly.I did not recieve one... (read more)
Written on: 21/11/2009 by thematrixchamber (1 review written)
A new DVD online rental has come onto the market (Lidl DVD Based in Northampton) so you would think it would try to do its best.
Customer Service is very unfriendly with no phone number to contact them on.
They send you out a DVD which you have already seen and then blame you for putting it back on your list. Why would anyone want to do that?
The selection of DVD's is not great and you're more than likely to get sent DVD's what have been out on the market for at least a year.
Stay away - you... (read more)
Written on: 20/11/2009
Terrible Customer Service. They send you DVD's what you have already seen and then blame you with comments like; you put the film back on your list to watch. Why would I do that?
They also do not like you watching to many DVD's in one week so they may delay in sending them out to you. Go for the free trial and find out for yourself.
When I tried to register they kept on asking me for my details over and over again so I had no idea if I was accepted or not. It was not until the next day for... (read more)
As rated by real users
"Great prices, great support" Read More
"SCAM" Read More
"VERY POOR" Read More
"Great DVD's - Poor Blurays." Read More
"DO NOT USE!" Read More