We were with them for a few years, no issues, but when we moved premesis we changed provider, to find that they wanted a crazy amount for early cancellation. we never had any T+C's or contracts sent to us to confirm the '60 months' they tied us into. after many phone calls we had it settled, as we had moved, they could not charge us, done and dusted. only to have 2 years later them trying to get £500 off us again. just dont even bother with them

Do not take out a contract with this crowd , the worst and I mean the worst telephone and broadband providers I have ever had the misfortune to meet (rude staff) we felt they lied to us especially when he asked for the date when are contract was to come to an end they made ever effort to confuse and mislead.

DO NOT SIGN WITH THIS COMPANY! I have never experienced customer service like this. My dad signed with this company and has had nothing but stress from the word go. The staff are so rude and unhelpful. He was left with no phone line and internet for over a week then when they eventually got it back on it went down again a few days later. He had 6 engineers in total. When you called to complain I did not get an apology just rude staff that talked over me and said it's not their problem. I also mentioned my dad was Ill and this stress was not helping. The reply I got was ' We don't look into personal matters'. All in all a disgusting service.

Do not sign with this company - worst company I have ever dealt with. Finally managed to change our business to Talk Talk but Optimum disconnected our service 2 days before the advised changeover date with left us with no telephone service and no way to accept card payments. The staff are rude and could not care less! I have given them one star because the system here requires you to give at least one but if I had my way I would not give them any. I see Companies House were proposing to strike them off in 2012 - if only they had done so!

These vile people stole my home phone line without my permission, said I had to pay £400 to get rid of them. The staff at Optimum Calls are all trained to lie. They've all got personality cancer, don't trust any of them, their 14 cooling off period is a hoax, they don't answer you inquiry and then they deny youve got in contact with them. I complained to their regulator, had all payments returned to me and a further £200 for having to soil my keyboard by sinking to their scummy level. I cannot believe they are still trading, what has this country come to. Disgusted!

I am representing a friend who has mental health problems and who has been stitched up by Optimum's door-stepping salesmen. She is depressed and at her wits end. She was sold the contract (despite telling them she was ill and depressed and trying to cancel a phone line with BT). They said - No problem, we'll cancel your other line (business) and it will be cheaper for you".She didn't want to proceed but could see now way of ridding herself of them. They didn't cancel the line - she has continued to be billed for it. She has tried to move to PlusNet - Optimum have said she can't have her own number, there's a £395 cancellation charge (unless she stays until 29th March 2015) and to get her OWN PHONE NO. BACK IT'S £49 plus VAT IF SHE STAYS WITH OPTIMUM. No guarantee she will get her own number (owned for 20 years with BT) back. She has been earning £400 a month!!!! I don't intend to let this rest and she has asked me to represent her. I am horrified to find all these reviews !

These people are ruthless little shisters. Forget ofcom, go to CISAS. I WAS REFUNDED AND COMPENSATED EVENTUALLY BUT I WARN YOU THESE PEOPLE ARE VILE SCUM, WHO WILL LIE, DECEIVE AND CHEAT YOU. THEY SHOULD BE CALLED OPIUMCALLS BECAUSE THEY ARE COMPARABLE TO THEIVING JUNKIES. Why do we have to award a star at all, they are not worth one. This company is a cancer and the people who work there are malignant growths.

THESE REPUGNANT P*GS STOLE (OR SLAMMED) A PHONE LINE SERVICE I HAD AS PART OF A "SKY" PASCKAGE. IT TOOK ME A YEAR TO GET IT BACK. I FIRMLY BELIEVE THAT THEEIR EMPLOYEES ARE ALL INCENTIVISED TO LIE AND CHEAT. THEREFORE OPTIMUM WIN MY MUCH COVERTED; "SC*MBAG OF THE YEAR AWARD" FOR THE 3RD YEAR RUNNING. IVE NEVER BEFORE BEEN LIED TO SO PROFUSELY AND COMPREHENSIVELY. I THINK THEY ALL MUST HAVE CANCER OF THE PERSONALITY! AVOID AT ALL COSTS!

At every possible level these people are scum!

I fell foul of these people in the same way. But I still cannot understand the complacency of Ofcom - I made a series of complaints but Ofcom did nothing just kept repeating that they receive information to form an opinion which may in time lead to action blash blah, cannot take action on individual cases...and yet they call themselves a Regulatory Authority. It is annoying that I am obliged to give this firm 1 star - a minus result would be more accurate. Avoid at all costs and don't waste time with Ofcom.

THIS COMPANY WILL SIGN YOU UP WITH A VERBAL CONTRACT WHICH YOU CAN NOT GET OUT OF. '16 months' will be slurred into 60 months, phone line does not sound secure, has clicks and different tones occuring during calls. £400 leaving charge. Overall Oftel/Ofcom should really be sorting them out.

Managed to get on a 12 month contract(had to write to them).Notice then had to be given at a certain time(in writing) or invalid.Still having problems 2 months after leaving and anyone I have ever spoken to there has been unhelpful and very defensive.Made no savings at all, in fact years bill far higher than BT.

I was also caught by these scum with the 60/6 month contract. But I wrote to them saying that I wanted to make an official complaint as they had missold the contract and requesting early release. They refused so I wrote again stating that unless they ended the contract before 8 weeks after my initial letter I would refer them to the CISAS scheme. They then sent a letter stating that as a gesture of goodwill they would not charge any termination fees. I am still with them at the moment but am changing to BT in mid August, hopefully they won't try to steal money by direct debit via the last payment. If you write to these scum make sure that everything is by recorded delivery and keep copies of any letters you send them. Also request copies of any information that they keep on you, which they are required to provide under the DATA PROTECTION ACT, and keep asking them it will cost them money to send it to you! Good luck

Been with Optimum Calls since Sept 2009. Just gone back to BT as I thought surely I was out of the 12 month contract I agreed to. They have sent me their riduculous cancellation fee of £395.00 + VAT and said I agreed to a 60 month contract over the telephone. NEVER EVER.... Who in their right mind would agree to a 60 month contract for a bloody phone. I wouldnt even do that for a car. BE AWARE of this scam. They want putting out of business, absolutely shocking treatment to treat people in this way. STEER CLEAR OF THESE CON ARTISTS. Going to take this to Trading Standards. The terms and conditions on the back of their letter is so faint and small you can barely read it. Please do what a previous review has said and if they cold call you tell them where to get off.....

I've scammed by this company, I only wish I had done a google search and found this site before I signed up,I agree with what everyone else has said about this bunch of con merchants. If you are not yet with optimum calls and they cold call you the best thing to do is shout down the phone as louldy as you can "F...k OFF I'M NOT INTERESTED" then put the phone down.

I would highly recommend this company to my worse enemy. I sort a settlement through CISAS and didnt have to pay their disgraceful cancellation fees, and was compensated too. But these people should not be allowed to create so much misery. Everyone feels conned into the 60 month contract which sounds like 6 months on the phone. But one is deluded in any comfort of a cooling off period because they denied receiving my calls untill after this period. It strikes me as though they are more geared up for getting the cancellation fee than for providing a service. To me this company is designed to operate on the very limit of th law, and beyond. They fill me with revolsion. This is the best example of comming onto a website like this to protect yourself from devisive, collooding, black-hearted scallywags I can think off. I wished I'd come on here before being duped. If anyone would like help with their 5 year contract then look at what I've written and see if it applies to thee. Beware too, cos if your just putting up with these people for 5 years and then intend to quit, then make sure you meet their VERY specific requirements just before the end of the term.