Liberty Games Reviews - www.libertygames.co.uk

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★★★★☆
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Latest Reviews

★☆☆☆☆

“Cheap Pool Table”

Written on: 03/01/2017 by Spamjavelin (1 review written)

Bought a pool table in August and paid £800 for a decent one. Within 12 weeks the cloth starting becoming thread bare where the triangle is and also where you break. Table has only been used by myself and is my pride and joy. Contacted Liberty Games and they have stated that the cloth is a wearable item and will not send anyone out to examine it. Photo evidence etc has not made any difference to their stance. To compound matters, we bought another table for a works canteen and this will… Read Full Review

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★☆☆☆☆

“Avoid! Do not be tempted to buy from this company!”

Written on: 20/12/2016 by house_of_cards (1 review written)

I bought a pool table from Liberty Games in mid November. It was a Christmas present for my family, including my little girl, who was very excited. When it finally arrived (three weeks before Christmas) we put it together straight away. The disappointment was huge when we found the pool table was massively warped. The balls would go sideways! It was unplayable. I immediately emailed Liberty Games hoping they would be able to sort it out before Christmas. This is where the disaster began. No… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 15/12/2016

Dreadful...Avoid I would give zero starts if that was an option. Nothing but trouble with this company. Ordered an expensive air hockey table on the 22nd November. Plenty of time for Christmas you might think. Their website gives an estimate of 5-10 days for delivery of orders. First of all they promised it would be delivered on the 7th December. I took the day off work and waited in all day and nothing arrived!! They were not apologetic, all they did was complain about how busy they are… Read Full Review

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★☆☆☆☆

“avoid”

Written on: 14/12/2016 by fbignone (1 review written)

quick at taking money, delivery keeps being postponed, promise to call back with delivery details but never do, will probably not deliver for xmas despite ordering weeks ago, kids will not have their xmas present.. suggest you avoid at all costs, really bad experience, when you try to call they never answer the customer service line, only way to get to speak to somebody is when you select the "sales" option.. very bad customer care, really suggest you avoid at all costs… Read Full Review

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Jwaterhouse's Response to fbignone's Review

Written on: 14/12/2016

We also have been waiting - the container is late in from the supplier hence the delays. Our experience with both customer services and the accounts team is very different to the above. Very helpful both times we called and then gave me the tracking number and contact details for Snooker Logistics - their installers.

Sorted and booked in 10 minutes.

Hope this gives you some hope / faith!

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★☆☆☆☆

“Fell Apart!”

Written on: 02/09/2016 by Royce453 (1 review written)

I ordered a fold up snooker table for my sons 8th birthday. Once it was up, the right legs collapsed - thankfully nobody was hurt. After providing 5 pictures as evidence of this happening, I was told I would not be entitled to a refund and the snooker table will not be replaced. According to the manufacturer, the only way this could have happened is if we took the bolts out however, nobody was even home when the table collapsed! I would never buy or recommend this company to anyone… Read Full Review

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★★★★★

“Good service”

Written on: 03/08/2015 by sneezysusan11 (1 review written)

Very happy with recent pool table purchase from Liberty Games - table itself was good value with no construction required. Delivery was on time and the delivery driver was very helpful and communicative… Read Full Review

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★★★★★

“Very happy”

Written on: 22/07/2015 by 280Blevins (1 review written)

Great table tennis table and excellent communication at all times from purchase through to delivery. Very happy with purchase and will use again / recommend… Read Full Review

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★★★★★

“2 x pool tables to Scotland”

Written on: 19/05/2015 by belliottbelliott (1 review written)

After trying to deal with a couple of other websites (who infuriatingly wouldn't ship to Scotland!) I came across Liberty Games who were more than happy to get me two pool tables for our Church group. The tables were of good quality, the children are enjoying them and the delivery was smooth and un-complicated… Read Full Review

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★★★★★

“Poker Table”

Written on: 01/04/2015 by thomas.may18 (1 review written)

Decided to upgrade the dining room table to a proper poker table for poker nights, searched Google, found Liberty Games and ordered from them. The table (TekScore Pro Poker Table) was delivered quickly and was every bit as good as it appeared in the listing / video. Free poker chip set was also a nice touch - other suppliers make you pay extra for this as far as my research went. Will be keeping them bookmarked for future purchases… Read Full Review

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★☆☆☆☆

“The apper thin chrome peels off pool tables within weeks”

Written on: 24/03/2015 by katy1980 (6 reviews written)

I'm extremely unhappy with my purchase. I purchased the slimline slate bed pool table - used it a couple of times - and the chrome on one corner has peeled off. I reported the problem on the 5th of March and was told they'd repair it. By the 16th March I heard nothing more from them. They said they would chase it up and give me a date. They never confirmed. Yesterday (23rd March) I was in the pool room cleaning and brushed my finger past the chrome - it sliced straigth through my finger which… Read Full Review

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★★★★★

“Good company with good products”

Written on: 13/03/2015 by KieraFallon (1 review written)

I ordered a poker table through Liberty Games (a TekScore model) - it was delivered a couple of days ahead of the max delivery window which was nice. Delivery driver was courteous and considerate, and the table itself I feel is very good value for money, even coming with a free chip set… Read Full Review

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★★★★☆

“Arcade Machine”

Written on: 02/02/2015 by TymonAdamczyk (1 review written)

I decided to buy my son (Age 10) an arcade machine so he could experience the same fun that I had when I was a child :) Except this time he can play for free :)) After doing my readings online I found that Liberty Games had the best range I could find, and the machine I wanted with the games that I wanted (specifically 1942, 1943, Millipede, Zaxxon). I ordered online and the machine was delivered in the time quoted on the website… Read Full Review

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★★★★★

“Good all round”

Written on: 30/01/2015 by megamanleo (1 review written)

From my initial conversations with the Liberty Games sales team, through to delivery and after sales support - my experience with this company has been first class. My pool table was delivered on the day I requested and assembled. However I soon realised that the 7ft table I had ordered was in fact slightly too large for the room it was in. After a quick call to their head office the table was dis-asssembled and another identical (but 6ft instead of 7ft) table was delivered a couple of weeks… Read Full Review

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★★★★★

“Next day pool balls”

Written on: 30/01/2015 by avaconnor1985 (1 review written)

Our youth group was having an activity day but when we realised no-one could find the pool balls for the table we thought there was no way we'd be able to find let alone get a set of pool balls on time. Luckily we found LibertyGames.co.uk through a popular search engine, phoned them up and they were able to courier a set pre mid-day for us - problem solved! The balls themselves were of a high quality and did the job, price was reasonable as well… Read Full Review

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★★★★★

“Friendly team with good range of products”

Written on: 22/01/2015 by theonepurplemonster (1 review written)

I had been looking for a football table for my son (age 10) for some time and decided to phone one of the companies I found for some further advice. After speaking to Liberty Games and several others I found the level of advice at Liberty to be above and beyond that of others (many of which did not even answer the phone!). I was advised a Defender table would be the best option - the table arrived next day, and was just what I was looking for. The perfect size for my son and great value at… Read Full Review

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★★★☆☆

“waiting a month”

Written on: 16/01/2015 by Brummieceal53 (1 review written)

bought a pool table in November for my husband and they were very helpful, Delivered and fitted in good time but the starter pack was missing. They advised that is was out of stock and that should follow in a week or so, I have emailed twice and both times told it would be sent out and called again today to find out where it is, again someone will look into it and come back to me, Its now been a month, If there was a problem i would have at least expected a call to tell me when i should… Read Full Review

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★★★★★

“Air Hockey”

Written on: 16/01/2015 by cqPuckett336 (1 review written)

I purchased a "Tekscore Jet 6ft Air Hockey Table" from the .libertygames retail website on Monday (19th January 2015), today is now Friday (16th January) and I received the table at 9am this morning. The website quoted delivery at 5 - 10 working days, so I was at the lower end if not slightly before this timescale. Delivery was confirmed via telephone with myself as promised and delivery team were prompt and courteous. The table itself looks looks like it should be more expensive than it is, I… Read Full Review

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★★★★★

“V.helpful with Xmas eve delivery”

Written on: 12/01/2015 by upcomelucy (1 review written)

The family and I were off on hols on Christmas eve itself, and as the pool table we ordered was perhaps a little too big to fit on the plane - we did want it delivered as near as possible to Christmas for the kids to see just before we left. After speaking to the delivery team they kindly agreed to arrange their route so it was dropped with us on the morning of Christmas eve. The extra effort was much appreciated. Since we have returned table also plays well and the kids are happy :)… Read Full Review

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★★★★★

“Pool table delivery to Spain”

Written on: 02/01/2015 by als_malaga (1 review written)

Ordered a rather large-ish pool table for my bar in Spain, partly for the customers but also so I could entertain the family over Christmas (ordered a pool dining table so it was for dual-use). The pool table arrive in the time originally quoted by Liberty Games and was well packed for its trip from the UK. All accessories were present and correct. Setup of the table was straighforward, it was quite heavy, however that wasn't an issue for us. I understand that within mainland UK an… Read Full Review

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★★★★★

“Great present & delivery”

Written on: 31/12/2014 by amitshah75 (1 review written)

I ordered a galaxy multi-game arcade machine for a special xmas present for the kids - despite the fact that the webstie said that the delivery time window for pre-Christmas deliveries had passed, I phoned Liberty Games and after speaking to the adviser was told that as they had a collection scheduled from them in the next 30 minutes they would be able to rush one extra on to the collection for me. Needless to say this was a real life-saver especially as I was already feeling guilty for… Read Full Review

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