VIP-003 Electronic Cigarette Reviews

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★★★☆☆
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VIP-003 Electronic Cigarette

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Latest Reviews

★☆☆☆☆

“very poor customer service”

Written on: 06/06/2015 by Noblelj302 (1 review written)

I returned my new battery as it only worked intermittently. I had to pay £2.05 postage and queue up at the post office. I received it back a week later with a note saying no fault was found! Why would I go to the trouble of returning it and paying postage if it worked properly!… Read Full Review

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★☆☆☆☆

“Appalling customer service, faulty products, overpriced!”

Written on: 25/04/2015 by Jkilgallon (1 review written)

I stopped smoking 2 years ago and switched to ecigareetes. At first I was ordering online and then I switched to VIP to support the local market. I have had nothing but trouble from these products. Every clearomiser I have bought has broken within the month. The first time I returned one they told me there was nothing they could do as I had no receipt, so I bought another one. They told me to come back if I noticed it acting up....that was March 20th. I came back on April 21st, ( was acting up… Read Full Review

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★★★★★

“brilliant!”

Written on: 03/03/2015 by paDavis1981 (1 review written)

I have to say ive been purchasing from vip for 3 years and i have never had any problems. my orders arrive quickly. One order they sent me was wrong and i got a replacement the next day! I find the staff courteous and helpful. 5 stars from me!!… Read Full Review

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★☆☆☆☆

“Customer service = The worst EVER”

Written on: 24/02/2015 by brAlmeida432 (1 review written)

I placed an order 2 weeks ago... They took the money that same day and I have tried to contact them ever since as my order has not been delivered and I received no confirmation from them! They have ignored me so technically have stole my money! Do not order from this company.... I just wish I would have read these reviews before I did!… Read Full Review

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★☆☆☆☆

“No Replacement or Refund On Faulty Goods!”

Written on: 16/02/2015

I purchased an e-cig from this company and when I come to use the 'clearomizer'I found it was leaking, on looking closer I noticed it was broken and leaked the liquid everywhere! I contact VIP and was told they would not replace it as it was a 'consumable' item! I'd not even used it! Poor customer service and very rude response, will not be using this company again! I've only given them one star because I had too, I would have given them minus 5 if I could… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 01/02/2015 by CaseGreene170 (1 review written)

I have currently been stopped smoking for 5 months now and in fairness I have been using the vip ecig, but I have have the vip brand a lot of chances firstly my battery broke and customer service would not change it then I bought new clearomisers and they were already broke and they would not exchange those either, the other things I found with the battery's the charge did not last long at all and the e liquid leaked a lot so you got the nicotine in your mouth ! So would not recommend this… Read Full Review

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Lulu73's Comment

Written on: 02/02/2015

Hi there, I have already logged a problem with citizen advice who reported them to trading standard. you might want to email them too but they say the company has to provide a replacement as you have at least year warranty and if you don't get luck speak to your bank for charge back. Ideally they should sort this out but if no joy speak to citizen asap

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★☆☆☆☆

“Dont waste your money - no refund given with faulty items”

Written on: 29/01/2015 by lulu73 (1 review written)

So been looking for decent product for a while, bought this and was completely disappointed. The Kit which was on offer cost £20 with the battery and two clearomizers..well when I received the kit one of the clearomizers didn't work straight away and the other only lasted a week. Sent them back paying for postage, the customer service manager who seems to be the only person working for this company never admits any fault with the product. Anyway they sent me two more and one again doesn't work… Read Full Review

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★★★★★

“Great Service, speedy response”

Written on: 29/01/2015 by BCasey (1 review written)

First issue I have had with VIP since using them 2 years ago. Ordered my goods and got them the next day as usual however had an issue with a Clearomizer not connecting to my battery. Spoke with a very helpful Customer Service Manager via email who I also spoke with on the phone. He explained what had happened with the product and why the fault may have occurred and replaced it for me with the new Clearomizer range. Took me a few days to get used to it but certainly loving it now! I love the… Read Full Review

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Lulu73's Response to BCasey's Review

Written on: 29/01/2015

You must be the only one because everyone else had really bad experience like me , am just in process of writing to citizen advice and getting trading standards involved...this company is a rip off...I don't even believe this review is genuine!

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★☆☆☆☆

“RUBBISH COMPANY DO NOT USE!”

Written on: 26/01/2015 by MacKinnon155 (1 review written)

Did an order last week for liquid and a pack of clearomizers. Received order two days later And had a different pack of clearomizers then ordered. Phoned up and was told these where the "new and improved clearomizers" Was also told they would work exactly the same…. Oh no they won't! Used one and got no flavour and little throat hit, tried it all weekend And no joy. Phoned Monday to try and sort it out and got some Idiot who called himself a Customer Services Manager lol, telling me… Read Full Review

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★☆☆☆☆

“Absolute Rubbish”

Written on: 28/12/2014 by FinDevious (3 reviews written)

Brought a Photon battery the large 1300mAh version from one of their outlets (Flying Horse Walk, Nottingham) after a couple of hours use the button started getting stuck, the only way to release the button was to unscrew the atomiser from the battery. Now it has been reported through the media at how dangerous these batteries can be, so I would consider that a battery unit that gets stuck on position to be quiet dangerous. On returning the photon battery to the above outlet they said they… Read Full Review

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★☆☆☆☆

“Quality going downhill rapidly”

Written on: 25/10/2014 by josienic (1 review written)

I was quite happy with my VIP photon tank to begin with but the quality of their products has gone way down. Over the last 3 months I have had to purchase 3 new batteries and chargers as they get stuck in the charger. The last 12 clearomisers have all leaked, sometimes immediately or after a couple of days use. I complained by e-mail but like so many other reveiwers I got nowhere and was told it was probably my fault. I feel angry and disillusioned and am now looking for an alternative. I pity… Read Full Review

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★☆☆☆☆

“Don't use waste money ”

Written on: 09/09/2014 by Laurajc2675 (1 review written)

Hi bought VIP cig pack battery kept running out after 10mins and liquid leaked constantly over myself and the battery read all instructions and kept doin it. Unfortunately had said to my sister I bought one and she did too she has has same problems and had thrown hers as her battery kept burning when she charged it..very dangerous phoned customer helpline rude man basically said tough luck do not use laura x… Read Full Review

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★☆☆☆☆

“Poor quality and after sales service”

Written on: 01/09/2014 by 78Reid (1 review written)

Battery broke after 6 weeks of light usage despite claims that battery life is 2-3 months. Was unable to contact VIP via their website so called their 0844 number only to be told that the warranty was 28 days. No apology or offer of replacement which is annoying to say the least, considering I've spent pounds on sundries which are now redundant as I refuse to purchase anything else from them. … Read Full Review

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Laurajc2675's Comment

Written on: 09/09/2014

I know has same problem got rude gentleman who basically said tough! Do not use they are waste of time thanks

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★☆☆☆☆

“Leaking”

Written on: 05/08/2014

I found after no time at all they started to leak took a chance on them but would not buy again… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 01/08/2014 by yvonne1001 (1 review written)

VIP do not know the meaning of customer service. They refuse to acknowledge that any of their products could be faulty. the clear VIP Clearomizers are of very poor quality and leak all the time they last about one wk… Read Full Review

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★☆☆☆☆

“V.I.P E-Cig”

Written on: 24/06/2014 by SaucySue31 (1 review written)

It's ridiculous as I have paid a fortune since the 1st of Feb 14, I bought a whole kit of V.I.P E-Cig from Queensmere shopping centre in Slough since then I've had faulty batteries and clearmizors. I contacted VIP customer services and have been fobbed off, by being told to take the faulty products back to the stall I bought them off. Yet when I take my faulty products back to the stall. I'm told sorry can't replace it as its damaged and not faulty. I am fuming with anger as the guy I emailed… Read Full Review

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★★★☆☆

“VIP E-CIGS ”

Written on: 16/06/2014 by fergymontana (1 review written)

Im v worried about my vip E-cig as the battery keeps coming on when its not being used and stays on for short period after i take a pull. As a result battery is either dead in v short time or else tip gets toO hot. I live in ireland and this was bought in the uk as present so i obviously cant return it. could it be fire hazard. WHATS THE BEST WAY FOREWARD. Advice please as i dond want to bin it. Have only one used tip left and no point in getting any more till i get this sorted. Is there any… Read Full Review

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★☆☆☆☆

“Poor customers service...Do not buy”

Written on: 16/06/2014 by harriet1234 (1 review written)

6 months ago my boyfriends mum bought me a starter kit when I said I wanted to give up smoking. She purchased me a kit and herself and together we both tried to give up. Within days her battery stopped working and filter snapped. I on the other hand had my battery at least 3 months before purchasing a new one and have been happy with the product...yes the staff on the stalls in the shopping centres are ignorant and lazy whenever you have a problem but generally if an item has broken they have… Read Full Review

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★★☆☆☆

“Unreliable batteries and flavours keep changing”

Written on: 12/06/2014 by robkerr (1 review written)

Bought VIPEcig on a Groupon deal a year ago. Been smoking the Rolling Virginia (Golden Virginia) but every time I buy them they seem to change, different packaging on the cartomisers, different taste and differing amount of puffs. Recently they've been lasting less than a day and I've been smoking the same amount, if not less. Also the battery quality is getting worse. I bought a new one 1 week ago - it last for one charge and now doesn't work. VIP wont swap it because I've used it!! Ive… Read Full Review

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★☆☆☆☆

“Don't waste your money ”

Written on: 02/06/2014 by 388Forsyth (1 review written)

Brought a e cigarette vaporiser 2 weeks ago and already it's broken the battery part broke away whilst in my bag! Contacted customer services to be told they won't repair or replace as the damage has been caused by myself!!!! Not taken into account the item obviously wasn't secure in the first place! Really dissatisfied never will I recommend or buy there products again!!!… Read Full Review

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