AA Home Insurance Reviews
Latest Reviews
★☆☆☆☆
Written on: 21/04/2012
“Warning Set up recurring authority from your credit card”
AA are the increasing using more and more underhanded tactics to take your hard earned money. They fraudulently sent me a letter saying I have made changes in my home content insurance and given them recurring authority from my credit card when I did NO such thing. Never contacted them or made any changes! Well I have had enough of them will NOT be renewing my breakdown or car insurance with a bunch of people like these. I am off, take care of your hard earned money or these crooks will as they...
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★☆☆☆☆
Written on: 10/02/2012
“High price to cancel”
I was automatically renewed with AA building and content insurance. After 3 months I received a much better offer from my bank (by £18 per month for a better policy). I tried to cancel my insurance with the AA and they charged me £50 for cancelling each policy plus £35 for the building and £42 for the home. My bank also informed my that as I was paying monthly by direct debit I was paying a high interest rate. I have nothing in the documentation about a £50 cancellation fee. I have had to stay...
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★☆☆☆☆
Written on: 29/01/2012
“I wouldn't wish AA Home insurance on my worst enemy”
Do NOT take out a policy with AA home insurance. Our house was burgled nearly two months ago, and despite reporting it the same day, we are still waiting for the damage to our house to be fixed. Can you imagine living for that long with boarded up windows? The insurance is actually provided by the Cooperative and dealing with them is a nightmare. They tell me that I don't have a policy (which I do), or phone me on my mobile, only to tell me when I answer that they are 'not authorised to speak to...
Read full reviewDh2011's response to Guest's Review
Written on: 03/02/2012
Hello there, AA here. Sorry to read about your dissatisfaction with the handling of your insurance claim. If you haven't already, and you would like to raise this with our Customer Care team, they can be contacted on 0845 608 2818, Option 1.
★☆☆☆☆
Written on: 20/01/2012
“Absolute CONMEN!!!!!”
Got home insurance with the AA about 2 years ago.Tried to claim for a laptop that my daughter dropped down the stairs.They said we couldnt claim for this as it could be carried!! I explained that everything in my house could be carried as this is how i got it in!!I told them that there cover was useless and would be looking else where but never did.They renewed my policy automatically in may.I have just tried to claim as we were burgled whilst at work on wednesday and they say the policy has recently...
Read full reviewDh2011's response to HUFTY's Review
Written on: 23/01/2012
Hello there, the AA here. I was concerned to read your comments and although you may already have already been in contact with us, I invite you to call our Customer Care team on 0845 608 2818, Option 1, so we can resolve this for you.
★☆☆☆☆
Written on: 17/09/2011
“AA Home Emergency ”
Called the AA Home Emergency as our boiler broke down last night. Was told we could sign up and pay and extra £200 for an engineer to come out within 4 hours, which we did. It's the next day, still no engineer !! The promises they make are just a sales pitch to get you to sign up. Tried to cancel the policy and emergency cover and they said 21 days to process the refund. So they can take your money without delay but it takes 21 days to refund ??? What a joke !! They have one role to perform.......
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★☆☆☆☆
Written on: 14/06/2011
“Trying to Cancel an Exising Policy!”
OK, do not ever purchase an AA house insurance policy. Well purchasing it is easy enough, but when you try to cancel it, that's another matter. After a year's premiums were paid, I rang and cancelled my policy after 1 year, due to an increase of over 50% for the next year. Saw that the final premium had been taken from my bank, so cancelled the DD just to be sure. Next thing I know - the cheeky wotsits from the AA have initialised a completely new DD for the new sum for the 2nd year - without my...
Read full reviewGuest's response to jacqknife's Review
Written on: 17/12/2011
Just happened to me as well it came up for renewal at 100% increase so rang to cancel and they had already set it up with bank too !!Told I could not cancel !!!Now they have sent me a DEFAULT NOTICE yea right for what policy is canceled
Beware AA do not touch them SHARP bully boy staff too !
Guest's response to jacqknife's Review
Written on: 20/04/2012
just had the same experience and the "bully" technique from staff. have wrote to the complaints department as shocking service, also cancelled roadside cover and my car insurance will follow.
Dthakor's response to jacqknife's Review
Written on: 21/04/2012
BE CAREFUL: Had the same experience with them. Worst company ever set up recurring authority without permission, done using underhanded tactics.
Wrote me a letter saying I contacted them about changes to content insurance and said I have chosen to set up recurring authority. Well I did NO such thing.
Well I will NOT be renewing my car, breakdown and house insurance with the worst company ever been warned stay away !
★☆☆☆☆
Written on: 20/05/2011
“I would have preferred not to give any rating .... ”
I would have preferred not to give any rating .... I have had cover for 2 years. I have never made a claim but the nat west offered me a lower premium. Then the night mare began. The nat west cancelled the direct debit and the AA told me there would be a charge which i expected. The bank said they would cover it. First they sent a letter saying it would be £12 which i took to the bank. Then they said it would be £24 when i called them they said that it had gone up again to £58.00...
Read full reviewGuest's response to Guest's Review
Written on: 05/04/2012
what you will find is that the only charge on the policy is the 50 pound cancellation fee which is explained in your yellow policy booklet. The remainder of the money they are requesting is money you owe as the policy is paid 59 days in arrears. to given an example of this lets say your policy renews on 20th january, you ring on 15th march to cancel the policy, you haave not made a single payment yet for almost 2 months of cover. there is a 12 pound charge for canxelling your direct debit and a letter to say you are in arrears of that months Direct Debit and a £12 admin fee. all of this information was found in my policy booklet and credit agreement. you really should read documents in future
★☆☆☆☆
Written on: 18/05/2011
“Re: AA Home Emergency Cover: I took out the home...”
Re: AA Home Emergency Cover: I took out the home emergency cover after being told that it covers pretty much most of what my British Gas policy covered. Upon trying to call out an engineer for a dripping water tap i was told it was not covered, upon trying to make another claim for a leaking water pip I was told this was not an emergency until it had to be closed from the mains water. The policy is a scam and I would not recommend this to anyone as it is not as easy as most people would think trying...
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★☆☆☆☆
Written on: 06/05/2011
“Ridiculous amount of paperwork for start. Ok for the...”
Ridiculous amount of paperwork for start. Ok for the first year but then premiums rocketed, got like for like quotes from other companies for 200 pound less. Never claimed. Customer service not good, on hold for ages, didn't call back when they said they would. Tried to take our premiums by direct debit which was never set up as we paid in full and then they wondered why it didn't work!!! Will be going else where this time! ...
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★☆☆☆☆
Written on: 01/04/2011
“I took AA contents insurance about 8 months ago, today...”
I took AA contents insurance about 8 months ago, today i stood on my Laptop and cracked the screen, i thought i'd make a claim as that what i was paying for,. the AA told me on the phone, sorry you cant claim for this as your laptop is portable and as such cannot be part of the contents insurance????? what i said??? ok i'll cancel my policy then.... but you will be charged for this?? never got anywhere they just want your money I WILL NEVER GO TO THE AA AGAIN!!!!!!!!!!!!!! ...
Read full reviewGuest's response to Guest's Review
Written on: 05/04/2012
The AA does cover portable goods but you have to have the correct cover. standard cover does not inlcude personal possessions such jewellery or portable electrical items.
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Showing 1 - 10 of 31 Reviews
★☆☆☆☆
Written on: 27/03/2011
“Be very carefull with the AA policy. We had to make a...”
Be very carefull with the AA policy. We had to make a claim on a house fire and our contents, which were new for old, were not paid out in full due to extra cost put on for clearing debris etc. This is not in there policy or terms and conditions. So when you think you are insured for an amount think again. We have been left very out of pocket and having to go through the ombudsman to try and reclaim what was deducted (nearly 15%) of the sum insured for paying for debris removal. If we had know...
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★☆☆☆☆
Written on: 07/03/2011
“Please be careful when dealing with this organisation...”
Please be careful when dealing with this organisation for buildings & contents insurance. They are absolutely dispicable! We thought that the AA name would bring with it integrity and reliability but unfortunately not - they are absolute sharks! They have tried all the tricks to avoid paying out on a claim. We have involved the Financial Ombudsman and luckily for us it would appear that they will award in our favour. My advice - look elsewhere....
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★☆☆☆☆
Written on: 21/02/2011
“OK until you try to claim. Typical attitude of a US...”
OK until you try to claim. Typical attitude of a US owned company, never again. Have been a loyal customer for over 10 years without making a claim....
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★☆☆☆☆
Written on: 15/01/2011
“No problems at all while you are paying the premiums...”
No problems at all while you are paying the premiums and not making any claims. If you make a claim or even worse cancel you might be lucky but more likely things will go wrong.Staff do not care and can be very dimissive of your problems. Customers who pay by monthly direct debit should be aware that the company borrows the premium on your behalf and charges you high levels of interest.Claim to be a broker but only represent three little known companies.As there are dozens of insurance companies...
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★☆☆☆☆
Written on: 14/12/2010
“Tried to make a claim but getting fobbed off. Useless aa.”
Tried to make a claim but getting fobbed off. Useless aa....
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★★☆☆☆
Written on: 08/12/2010
“Took out home insurance with the AA thinking they were...”
Took out home insurance with the AA thinking they were a well known, reputable organisation, but have spent the past 3 days trying to make a claim on my buildings insurance without success. The AA just you give a phone number for a different company that underwrites the insurance, they don't help at all. The first day I called the given number, I was told somebody would phone me back; they didn't. Second day I was kept on hold for 19 mins and then cut off. Today I was put on hold again and got...
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★☆☆☆☆
Written on: 08/11/2010
“All insurance companies are great untill you need to...”
All insurance companies are great untill you need to claim, the aa insure your home with zurich who send out a company called ROK, they will do everthing under the sun to reduce your claim to nothing,if you think you will get a fair deal think again,i will be checking all reviews before insuring again,and it will not be with the AA....
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★★★★★
Written on: 03/11/2010
“Customer service on the phone were great when I...”
Customer service on the phone were great when I cancelled after I moved to a friend's place and didn't need insurance any more. Got a fast refund of the premium, hassle free. An email I sent to customer service was not answered, however, but these things can happen. Only thing I didn't like was I had to put stuff in storage and they wouldn't cover stored in self-storage contents it seems. This is the 3rd year I've used the AA for home contents and found them cheapest pretty much each year and assuming...
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★☆☆☆☆
Written on: 23/10/2010
“Absolutely awful, the AA refused to pay out when our...”
Absolutely awful, the AA refused to pay out when our bike was stolen even though they told us when we took out the policy that they were covered up to £1500. Aparently they do not cover bikes that are stolen when away from the home, even though exception this is not mentioned anywhere in the policy documents. At no time did the AA ask us any questions to identify our needs (we needed bikes and jewelry covered outside of the home). We believe that the AA is mis-selling their policies...
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★☆☆☆☆
Written on: 08/09/2010
“Absolutely awful. Price has more than doubled over the...”
Absolutely awful. Price has more than doubled over the last 2 years and the service was terrible. Slightly assumingly, and he had no hint of irony in his humourless voice, the incredibly rude and aggression man on the phone told me my policy was so much more (than online quotes) because I'm paying for the customer service. Go elsewhere....
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Showing 11 - 20 of 31 Reviews
★☆☆☆☆
Written on: 30/06/2010
“ I recently received renewal for home insurance from...”
I recently received renewal for home insurance from the AA i have never made a claim in the l6 years I have been with them. the form contained mistakes and left out important info such as a burglar alarm,window gates with lock on the back windows,the fact that I am retired and home all dhe time.The insurance policy was with the same people as last years policy but this year the price doubled. From £l50 to £300. I am not going to renew the insurance policy with the AA, I am going to...
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★☆☆☆☆
Written on: 17/05/2010
“AA Insurance Services sells Contents Insurance based...”
AA Insurance Services sells Contents Insurance based upon its trusted brand and on "lowest prices for your renewal year after year", i.e., it verifies the lowest cost to continue equivalent cover. This is not the reality. Recent years have shown AA to increase prices and try and add "bolt-on" services. I do not trust the company, so please shop around and find the best deal....
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★☆☆☆☆
Written on: 31/03/2010
“I recently changed address & telephoned AA (as advised...”
I recently changed address & telephoned AA (as advised to do so in their policy booklet). I was told I would be charged up to £25 to make this change but they would charge me £12. I asked what this was for & had checked my policy & seen no reference to this charge. I was then asked if I wanted to pay the charge now or have it added to my DD. I said neither I'll be complaining. Yesterday I received an invoice for £12.50 (more than quoted). telephoned & spoke to a rude almost agressive...
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★☆☆☆☆
Written on: 08/03/2010
“Had home contents for a year, specifically including...”
Had home contents for a year, specifically including personal possesions away from the home - today I called to make a claim for tools stolen from my car and was told that I wasn't covered because there was no physical damage to the car, called to cancel the policy only to be told I can't, I have to pay the emainder (just 1 more payment) - oh, and because I added my wife to the policy I can't cancel it at all without her agreement - the fact I didn't need her agreement to add her to the policy in...
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☆☆☆☆☆
Written on: 24/03/2009
“We take it that the AA has had the use of OUR money...”
We take it that the AA has had the use of OUR money for this time whilst we were told we would have to wait because of the System. They agreed that the fault was theirs but would do nothing but wait until the time was up. We DEFINETLY will NEVER take out a policy for any insurance with the AA in the future....
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☆☆☆☆☆
Written on: 05/03/2009
“I had regularly renewed both building and contents...”
I had regularly renewed both building and contents annually since 2003. In November 2008 I received a quote of £350 for buildings and £141 for contents. It took no time at all on the web to find a combined policy for £248 with exactly the same terms and with the same insurance company (MMA). The AA renewal quote says "Don't worry. {we} have searched our panel of over 10 leading insurers to get you a great price". In my opinion It is nonesense. When I complained about that wording...
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★☆☆☆☆
Written on: 04/02/2009
“AA Home Insurance has very poor customer service. All...”
AA Home Insurance has very poor customer service. All very good until you have to make a claim. Then you end up talking to staff who seemed to me to be very patronizing. Staff that take pride in picking holes in your claim to the point where they will always wiggle their way out of making a payout. Go somewhere else as these people will probably make your blood boil if the time comes and you need them....
Read full reviewHells's response to Guest's Review
Written on: 13/08/2010
i have just made a claim well actually the first week in july and they said that some one will ring me back in 72 hours well a week past and no phone call so i phoned them to be told that the earliest any one can speak to me would be the 26th july so on the 26th july i took the morning of work and guess what no phone call so i phoned them and they said that the earliest any one cannspeak to me would be the 6th august and the phone call will take up to an hour well i finally got to talk to a very patronizing lady who after an hour of speaking and me repeating myself over and over they have put me in touch with another companycalled evander validation and they will phone me within 48 hours and guess what no phone call. this is very poor and i wont be renewing my policy next year. i have wrot two letters already and feel another one on its way
★★★★★
Written on: 16/01/2009
“Very happy with the renewal quote for both bldg and...”
Very happy with the renewal quote for both bldg and contents; good customer service and they wait for renewal instruction from us before any payment is taken. If AA Home Insurance don't hear from us come renewal time they do not just take the money out from C/Card or bank. ...
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★★★★☆
Written on: 16/07/2007
“Being a member of AA breakdown already, I thought I...”
Being a member of AA breakdown already, I thought I would try these for a quote in home insurance. I managed to get the insurance cheaper for already being with AA for something else....
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☆☆☆☆☆
Written on: 11/04/2006
“When I got my AA Home Insurance renewal I decided to...”
When I got my AA Home Insurance renewal I decided to shop around and got a cheaper quote so I called the AA to cancel. They said they would. They then took out another policy and charged me for the whole year. When I found out, they said I had not cancelled and not made the call. I have asked my bank to get the money back under the Direct Debit scheme promise. The AA are a very poor company when it comes to customer service....
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Showing 21 - 30 of 31 Reviews
★★★★★
Written on: 09/09/2002
“Having previously been happy with direct line, we...”
Having previously been happy with direct line, we expected to renew with them but a call to the AA revealed a much cheaper quote with Churchill and includes payment of transfer fees (if required). The contents policy also includes cover of small items without requiring any excess payment....
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Dh2011's response to Guest's Review
Written on: 27/04/2012
Hello there, the AA here. I'm concerned to read your comments and would like to invite you to call us if you wish to discuss any outstanding issues. Our Customer Care team can be contacted on 0845 608 2818, Option 1. Thank you.