AA Home Insurance Reviews

PaulaHG's review has yet to be rated - Be the first!
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Bad Points: We had a quote over the telephone for buildings and contents insurance with AA Home Insurance which was slightly cheaper than our renewal quote. However when the policy documents came through the year our house was built was 200 out plus the insurance was due to start on 26th April 2009 when it should have been 26th March 2009. The requote was more than £350 more than our renewal so we cancelled. However, the full payment had been debited from our current account six weeks before the policy was due to start and although a full refund was promised nothing had been refunded 5 days later. We called again to find out where it was tobe kept on hold for ages, a call WE were paying for and were eventually told that it could not be refunded for another couple of days because the policy was not due to start for another 32 days and the system would not allow a refund more than 30 days ahead.

General comments: We take it that the AA has had the use of OUR money for this time whilst we were told we would have to wait because of the System. They agreed that the fault was theirs but would do nothing but wait until the time was up.We DEFINETLY will NEVER take out a policy for any insurance with the AA in the future.

Dkwms's review has yet to be rated - Be the first!
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I had regularly renewed both building and contents annually since 2003. In November 2008 I received a quote of £350 for buildings and £141 for contents. It took no time at all on the web to find a combined policy for £248 with exactly the same terms and with the same insurance company (MMA). The AA renewal quote says "Don't worry. {we} have searched our panel of over 10 leading insurers to get you a great price". In my opinion It is nonesense. When I complained about that wo ...

Guest's review has yet to be rated - Be the first!
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AA Home Insurance has very poor customer service. All very good until you have to make a claim. Then you end up talking to staff who seemed to me to be very patronizing. Staff that take pride in picking holes in your claim to the point where they will always wiggle their way out of making a payout. Go somewhere else as these people will probably make your blood boil if the time comes and you need them.

Guest's review has yet to be rated - Be the first!
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Very happy with the renewal quote for both bldg and contents; good customer service and they wait for renewal instruction from us before any payment is taken. If AA Home Insurance don't hear from us come renewal time they do not just take the money out from C/Card or bank.

swattongemz's review has yet to be rated - Be the first!
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Being a member of AA breakdown already, I thought I would try these for a quote in home insurance. I managed to get the insurance cheaper for already being with AA for something else.

lancsamb's review has yet to be rated - Be the first!
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When I got my AA Home Insurance renewal I decided to shop around and got a cheaper quote so I called the AA to cancel. They said they would. They then took out another policy and charged me for the whole year. When I found out, they said I had not cancelled and not made the call. I have asked my bank to get the money back under the Direct Debit scheme promise. The AA are a very poor company when it comes to customer service.

Paul's review has yet to be rated - Be the first!
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Having previously been happy with direct line, we expected to renew with them but a call to the AA revealed a much cheaper quote with Churchill and includes payment of transfer fees (if required). The contents policy also includes cover of small items without requiring any excess payment.