I have had AA car and home insurance although never had to make a claim until recently on home insurance from one call to another I wondered who was dealing with my claim Lloyds underwriter or AA as each time I phoned I got through to both my claim has still not resolved despite sending out home emergency call out and for 4 days I'm having to chase up making phone calls having to get this resolved as this is ongoing I will review further with the outcome although not satisfied with service received so far it should be a seamless service not adding to more distress than what your dealing with in making a claim in first place .

We have been with AA insurance for buildings and contents never had a claim until now we have water coming through the ceiling from a shower , we are covered to source where the water was coming from , we never knew the AA were just brokers the sent a plumber out who was in the house for ten minutes would not take showe tray out or go through the ceiling to trace, he stood inside the shower sprayed hard on the door where it joins for ten minutes he stood spraying then said it was coming through the door , the was about a teaspoon of water on the vinyl , an absolute disgrace do not waste your money , our first direct debit was due to come out today after four years been with them , I have cancelled the have told me the will calculate how much we owe , the will have to take me to court first I have all the documentation which we are 100% in the right

It is now July and after an accident with paint in the spring I am still waiting. I have provided photos on 2 occasions and sources 2 quotes and yet I hear nothing after being outsourced to another company. Month later and following up with phone calls after doing their job for them, I am not happy. Will not be renewing!

I took out home insurance with AA as they where competitive, they made every excuse not to pay out during the recent storms , I had to get the financial ombudsman involved , AA caused unnecessary stress and worry and dragged my claim out for months while trying to get out of paying I advise you to spend your money with a company you can trust so you can have peace of mind that you are actually covered if the need arises, I will not use AA again for any of my insurances

Totally rubbish house insurance service so far. Telephoned first thing Monday 10th Feb to report roof tiles storm damage - was told I was one of the first to get through so would probably hear later that day from a surveyor, received an email to say the surveyor would be in touch within one working day.... despite three calls (waiting on hold for half hour a time) later, 2 email complaints.... its now Wednesday 19 Feb im still waiting just to hear from the surveyor, let alone when we can get the work done. I knw it must be busy but how long does it take to make contact to keep us updated - Stay away from this company!!!

AA broker home insurance then run away and leave in the hands of thugs when a claim comes in, avoid like the plague

Asked for an aircon person to check unit and had an electrician that cost $365 with him saying not sure why they sent him... Asked for a refund and told a manager will call on Saturday..... no one called sunday same thing. Today on my 5th operator who pouts me on hold for 20 minutes wow what bad service and i took AA insurance for home and contents as you were the best in class customer services?

I have home insurance the AA and I find it impossible to speak to someone, I can't even email them, I have tried for two days now on every telephone number possible and never yet had a reply only very expensive music even head office they couldnt help me,needless to say I WILL NOT BE RENEWING WITH THEM AGAIN,a disgusting service, you should be ashamed.

why am i ignored by your machine because i do not choose to have a mobile phone number.

We have home insurance with the AA and have done for the last two / three years soon after the policy is taken out we always receive a call offering discounted breakdown cover. This year was no exception apart from when the operator rang and offered the policy for three cars at £42 I thought what a good offer so I rang back after giving it some thought to be told it was now £67 so next year AA they can forget both breakdown and home insurance.

Claimed for Rolex watch listed individually on policy reported to police AA not insurance they say they set up policies for 3rd parties.Declined claim as purchased watch second hand no paperwork with serial number but still added to policy as owned by myself.AA say it is Integra they say visa versa have reported them to Financial Ombudsman services why not ask for authenticity/ownership prior to listing individual high value item on olicy and taking extra premiums then when it comes to the crunch you are not insured KEEP CLEAR will not take any responsibility for policy even though all correspondents/renewals/direct debits for premium are all to AA services Will leave as soon as matter sorted and cancel everything else i have with them including Family Road side cover Insurance should of requested proof of Authenticity/Ownership before adding high value individual item to policy - Intergra say AA should of done this and AA say Integra should of done this Though i would be fulky insured going to a large Company - DONT INSURE QUICK TO TAKE PREMIUMS FOR ITEMS THAT YOU THINK ARE FULLY INSURED BUT IN THEIR EYES THEY ARE NOT COVERED WHEN IT COMES TO THE CRUNCH

March 3rd an Articulated lorry hit our house, to date many people have looked at it but not a single thing has happened to repair it. Once you notify them of a claim, any threat of further collapse or injury becomes your problem. We got a local builder to make it safe, AA is not an insurance company!! Home, contents and legal cover are covered by 3 different companies, our claim was passed to a claims company then to a company who oversees the project and brings in surveyors etc. A builder has been to look and quote, his quote now passes back through the chain, which is where it resides now almost 5 months on. AA use "The 4th Emergency Service" on all their advertising, letter heads and documents, they clearly have never looked up emergency in the dictionary. To save them the trouble OED says "an unforeseen occurrence requiring immediate attention" as guidance to anyone thinking of taking AA insurance I offer this advice "Abandon hope all ye who enter here"

They pretend to listen but they are fully trained in finding any excuse not to payout, they are complete robbers, don't believe me, try & make a claim. At the end of the day your paying money for absolutely nothing. When you try to complain you get through to a dragon. My experience with AA home insurance has made me sick, I regret ever signing up with these robbers of the year

I have been with the AA for 27 years! They now do auto renew which I did not sign up for. They quoted me £250 plus £70 for home start the Rac is £190 so much for being loyal for 27 years. It think all these companys are as bad as each other, its best to check all the deals out every year and be LOYAL NO NON OF THEM.

This is the worst home insurance I have had in the 25 years I have been getting insurance. It has taken me 6 weeks to get my laptop replaced by them and 25 phone calls, only to then be told that they will only offer me less money than it costs to replace my apple macbook. They are essentially short changing me by £150 and to make matters worse they are trying to charge me another £30 to get my own hard drive back from them which holds pictures of my children as well as sensitive information. I am beyond furious, been waiting on a call back from them all afternoon again. It is ridiculous. They have no clue what they are doing and no customer service at all. Do not buy insurance with them, try elsewhere!

Took out there home membership insurance, which when was sold to us was told it was all singing and all dancing policy, but now we have come to make a claim find the AA wriggle more than a fish on a hook and found they don't want to meet their obligations. Anyone who is thinking of taking out this insurance should seriously think again and we shall be cancelling our policy and will never take anything out with them again. *The only reason I have rated with 1 star is because I can't do 0!

The AA do not look after existing customers upon renewal - highly uncompetitive rates. They insist on home and contents being split into two different policies; they say that this is to maximise savings... It just means a higher administration fee to the customer. I have been dealt with in a rude and abrupt manner and am so pleased to have cancelled my policies, which cost an arm and a leg in penalties to get out of (times by two for two policies, get my drift...?). Having got fantastic rates for a better level of cover elsewhere - and under cover of one policy - I regret all those wasted years with the AA.