Big Commerce www.bigcommerce.com Reviews

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★★☆☆☆
2 / 5
27% of users recommend this
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Latest Reviews

★★★☆☆
Big Commerce www.bigcommerce.com

“Good Ideas But Lack of Detail To Primary Features of...”

Written on: 28/07/2014 by joeyc34 (1 review written)

Pros Very helpful staff that speaks great english! Most of the system is very easy to use and find editing tools or settings. Cons They are lacking on a couple MAIN ESSENTIAL FEATURES that you wouldn't think bigcommerce would ignore or not notice. I know they are aware because I've address the issues several times with little response or care to resolve on there end. Below are the issues. Issue #1 Applying customer store credit to orders on the backside of the system when helping… Read Full Review

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★☆☆☆☆
Big Commerce www.bigcommerce.com

“Utterly disappointed”

Written on: 06/01/2014

NEVER USE BIG COMMERCE! FULL OF BUGS AND THERE SUPPORT IS NON EXISTENT… Read Full Review

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★☆☆☆☆
Big Commerce www.bigcommerce.com

“Ebay integration sucks”

Written on: 15/12/2013

Very very basic, missing many options, inventory tracking is horrible from a glance. Doesn't sync quantities with ebay, can only submit a fixed quantity via a listing template to ebay… Read Full Review

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★☆☆☆☆
Big Commerce www.bigcommerce.com

“Avoid Completely”

Written on: 06/10/2013

Despite this company being in business for a number of years now, their software remains plagued with bugs and they have brought out close to zero features in the last year despite having an "Ideas" section on their website now. Their transparency is terrible. They cannot provide dates on rectifying SEVERE bugs, some of which we reported up to a few years ago. Their priorities amaze us. A lot of their support is outsourced to Eastern Europe and the Philippines who do their absolute best to not… Read Full Review

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★☆☆☆☆
Big Commerce www.bigcommerce.com

“Deceving....simply deceving.”

Written on: 09/08/2013

When you start up, you'll see all kinds of sales speak about how they are in development with all kinds of new features that are "being worked on by dedicated staff"...then you'll notice the basic features other carts implemented years ago has been on big commerce "Ideas board" for years. But then you'll build your site, spending days and days of your time building your store up,fast forward 1 year later, and you'll notice that development of these so called "in progress ideas" have not moved… Read Full Review

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★★☆☆☆
Big Commerce www.bigcommerce.com

“Poor customer support, Money grabbing and deceving ad...”

Written on: 17/06/2013 by rizaholm (1 review written)

I tried to set up my ecommerce idea with this site builder because of previous reviews I made and the money back policy they have. The design templates few of them are 100% professional looking. The card processing options are extensive but very little of the options they offer are merchant oriented and expensive. I had problems setting up my own domain and email account. Tech support is nice but lacks solution ideas for your problems. When I decided it wasn't the best option for me they didn't… Read Full Review

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★★★★☆
Big Commerce www.bigcommerce.com

“Great ecommerce platform”

Written on: 22/07/2012 by Ecommerceconfusionsolved (1 review written)

We were an established UK online retailer looking to change ecommerce platforms as our business has developed. Finally chose bigcommerce after trying nearly every other platform available! We used bigcommerce to set up our 301 directs and didn't experience a drop in traffic. We maintained our google #1 rank for our main keywords but have seen that we have now achieved the 1st rank for keywords that previously were not ranking well with google. SEO is very easy to set up with title pages, meta… Read Full Review

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★☆☆☆☆
Big Commerce www.bigcommerce.com

“Looks very impressive,but they are just money grabbing...”

Written on: 24/09/2010

Looks very impressive,but they are just money grabbing vultures.very shocked actually with their process and service(they charge for products without your request etc,and customer service is pretty terrible… Read Full Review

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★★☆☆☆
Big Commerce www.bigcommerce.com

“I set up my Big commerce site easily and the site is...”

Written on: 08/06/2010

I set up my Big commerce site easily and the site is great and packed full of features. Just one problem. When it comes to being a UK merchant and wanting to take the most popular card types Maestro and Visa Debit cards using Paypal Web payments pro or Sagepay direct etc, YOU CANT! The site does not accept these card types and 3d secure does not work properly. So your stuffed. Big Commerce support does not seem to be very interested either I then found the Big commerce forums full of people in… Read Full Review

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★☆☆☆☆
Big Commerce www.bigcommerce.com

“Do not sign up if you live in the UK. This is not...”

Written on: 06/06/2010

Do not sign up if you live in the UK. This is not PCI-DSS compliant or and 3d secure does not work so you cannot take switch or maestro cards. Do NOT buy if you risk your business. … Read Full Review

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★★★★★
Big Commerce www.bigcommerce.com

“We setup our store to sell childrens clothing through...”

Written on: 06/11/2009

We setup our store to sell childrens clothing through BigCommerce in September of 2009. From the minute we found Bigcommerce we were impressed. The software is very easy to use, is streamlined and functioned exactly as we expected. I would highly recommend it to anyone looking to sell online.

Things we loved:
- Great phone support
- Support for different options (sizes, color, etc)
- Easy integration with our payment gateway (Authorize.net)
- Very easy to learn - took us about 2 days to get… Read Full Review

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Cnjonesy's Comment

Written on: 13/01/2013

Perhaps you could answer a question?

I am setting up children's clothing store for my sister.

I have setup clothing sizes. But when I have just started to enter the products and run a quick view of the store. I've noticed a problem. I have entered a product with one particular size that is available out of a list of sizes. However, it shows all sizes regardless. I want to only show the product and size that is available and in stock.

Any ideas?

Cheers
Cory

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