A Ferry Reviews - www.aferry.co.uk

Click here if this is your business
★★★☆☆
3.0 / 5
51% of users recommend this
Click here if this is your business
  • Customer service

  • Cleanliness

  • Quality of food /drink available

  • Value For Money

Summary

A Ferry offers ferry services all over Europe and the UK

Read and write reviews on A Ferry here at Review Centre


? Ask our helpful community of experts about this product or company
A Ferry - www.aferry.co.uk - Ask a question now

Media Gallery for A Ferry - www.aferry.co.uk

A Ferry - www.aferry.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★☆☆

“SLOW SLOW SLOW”

Written on: 08/07/2014 by Weberbd290 (1 review written)

Used ferry to cross from Portsmouth to Caen, It was slow and seats are very uncomfortable, Cost twice as much as Train Service with car, Food very canteen and not of good quality, Very disappointed will not use them again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“apalling service”

Written on: 09/06/2014 by JulesTnotB (1 review written)

The booking was input one way and confirmed the wrong way around. Despite changing this ourselves, immediately we were charged £40. No-one in the office so email and phone the next day to be spoken to like a child by an uninterested, so called customer service advisor - no empathy what so-ever. I would not recommend this, in fact will go out of my way to do the opposite… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Cheaper than booking with the ferry company direct”

Written on: 31/03/2014 by sdCox1953 (1 review written)

Amazingly, Aferry offer prices which are below those advertised on the respective ferry-company sites. I have just booked a one-way ticket from Calais to Dover for the evening of 21st April. It was more than 20% cheaper to book with Aferry than with P&O. Go figure… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“they lied to us”

Written on: 02/12/2013

I accidentally entered the route the wrong way round (their website is confusing), immediately contacted them and they said no problem they would change it. Days passed and we didn't hear anything. Finally they said the ticket was non changeable and we'd have to buy a new ticket (hundreds of pounds). We contacted the actual ferry company directly and they let us change the ticket for a nominal fee. AFerry were the WORST, RUDEST most unhelpful company I have ever had the misfortune to deal… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer Service?”

Written on: 23/10/2013

Bought tickets Rome/Palermo from AFerry in May. They provided what they said were "your tickets". When we finally found the ferry, it turned out that they were vouchers to obtain tickets from the ferry operator. Took an hour of rushing around ferry terminal to get sorted. Complained about this and got a couple of emails saying how concerned they were with customer satisfaction. Joke! Time went by, as as appears to be their idea of customer service, if they delay dealing with your complaint long… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“THE 20% DISCOUNT OFFER DOESN'T EXIST!”

Written on: 31/05/2013

I received en e-mail from aferry stating that on certain crossings from france to England I could get 20% off my tickets compared with ld lines themselves. on comparing the prices they were the same. I e-mailed aferry and was told by customer services to phone them to receive the offer. this I did but was told that the offer had in fact elapsed. this was Friday 31st may at 15.00hrs. on the website the offer had to be applied for BEFORE midnight on the 31st. I was also told that if I booked over… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor Costumer Services”

Written on: 20/05/2013 by Noumidia (1 review written)

Booked a return ticket Dover-Calais on a Friday night, I immediately realized that I had done it the wrong way round. I phoned next day,explained the error and I wanted to amend the ticket, I was told that there is a charge £25 for amending a ticket of £45. I had a new quote £97 for identical journey which is the same quote I got from the their website.I asked the customer services to deduct the £20 from the original £97 as I believed I had £20 left from £45 after deducting the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Expensive for amendments”

Written on: 03/05/2013

Booked a return ticket Liverpool to Isle of Man, I immediately realized that I had done it the wrong way round. E mailed them immediately, no response. Phoned next day be charged £25 from aferry and £20 from the ferry company, bear in mind this was on a £105 ticket. What a rip off, will not use them again as ticket was the same price on the ferries own website. I have since been sent a corrective email for the new booking and they have not changed the destinations!!!!! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No Service, No Provision for Human or Machine Error”

Written on: 29/03/2013 by legalpenman (1 review written)

Attempted to book online 10 weeks in advance for a 1410 sailing from Holyhead. As soon as I received notice of booking I noticed I was booked for departure 12 hours earlier than intended--at 0240 AM--and I immediately--within the half-hour--emailed AFerry to ask them to correct the error, which I believe was theirs. Their response, over several exchanges of email, was polite but unyielding: they first said any change would cost me an additional 25GBP (and warned that prices could rise… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never again”

Written on: 13/03/2013 by Yana1970 (1 review written)

I booked my ferry journey late evening but unfortunately realised when printing it in the morning it was booked from France first rather than uk . I contacted them first thing in the morning to amend but was asked to pay an extra 25 pound although the journey only cost 48 pound in the first place . Customer service were little helpful but finally agreed for me to pay an extra 15 pound . This is still scandalous and complete rip off for an easy mistake to make which was rectified only ten hours… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID. AVOID. AVOID.”

Written on: 03/12/2012

Rip-off merchants. £45 to amend a booking on a Irish ferry which was only half full. They are among the worst faces of what is wrong with modern day Britain. Do yourself a favour - don't part with your hard earned money to this shoddy Company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“why use middle man”

Written on: 25/08/2012

If you cant be bothered then this maybe the way to book your ferry tkts but in fact its just as easy to contact the ferries themselves . I had to change the day of return from France and was hit with £35 from the ferry comp and then a further £25 from Aferry ! never again £60 for 1 way .I have always used them , now I wonder why ? Needless to say no sympathy for our situ either in fact the girl at AFerry laughed when i said thats a scandalous rip off… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid AFerry”

Written on: 23/08/2012

Avoid AFerry!! Had booked the ferry from Napoli to Palermo and a way back one month before the trip via Eferry the. Got the confirmation from AFerry by e-mail with relevant booking numbers. I live in Switzerland and drive to Napoli by car. When I appeared at the port of departure (Napoli) I was told by Tirrenia that my booking is not valid and I spent an hour of my time and uncountable amount of nerve fibers, trying to convince the staff of Tirrenia company that my booking was valid. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Good website, terrible customer service”

Written on: 29/07/2012

I used this website a few times to book my ferry tickets. Last time I had to call the customer service department for help as the ferry had been delayed for over 5 hours and I wanted some advice. The customer service assistant who answered the phone was rude and even called me a liar, great when you are already a little stressed! I wrote to them and told me the assistant did everything possible to help and I didn't get an apology. So basically if you don't need any help oer the phone, then the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Robinhood447822's Comment

Written on: 21/08/2013

Funny how this and the next six five star glowing reviews are all written on the same day........

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Very pleased with this website”

Written on: 28/07/2012 by Mark1943 (1 review written)

This has been my first time booking online and I will definitely be using these guys again. With old age and the lack of technology skills, this website is so easy to use, even I can use it! I received an e-mail straight away after payment , confirming everything has gone through fine which really reassured me. I gave their call centre a quick call to double check what the port address was, not only they answered straight away, their manners were excellent and a delight to speak to!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Simple,great easy website to use”

Written on: 23/07/2012

I travel a lot by ferry and have usually booked directly with the operator in the past until I discovered this website! AFerry.co.uk will find me the cheapest price and give me a list of great deals at any time of the year, low or high season! This website is also available in loads of other languages, which helps a lot as half my family are Spanish and French. We can all use this website with confidence at any time! Great work AFerry!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent Price Comparison”

Written on: 23/07/2012

I think this website is great for price comparison between all ferry companies. With all the competition out there, this site has really raised the bar. I have stopped bothering scanning from site to site, AFerry.co.uk always has the best site and I always feel safe booking through them. Nothing I dislike more than missing out on a great bargain! Keep up the great work AFerry!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Great Website!”

Written on: 23/07/2012 by Millo (2 reviews written)

I recently booked through AFerry.co.uk and I was very pleased! I was presented with alternative routes very close to my destination and the best price for each. The website gave me some really cheap prices for various sailings which I was very happy with! I paid roughly £25 for a return journey to France for my family and myself. Easy booking system and received confirmation instantly: I will definitely be using again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very friendly customer service”

Written on: 23/07/2012

I booked a summer holiday for the kids school holidays, but being a mother with too many things on her mind I forgot I had a wedding to go to. I had to amend my booking right on peak season and I was so pleasantly surprised and relieved of how understanding they were and how fast and clear the process was. I was running low on credit and they even offered to call me back (whilst abroad!) I spoke to 3 advisors throughout the week, and I have to admit their customer services are outstanding!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“great service and so easy to book !!”

Written on: 23/07/2012 by ManosPapas (1 review written)

Great ferry web site with lots of info and easy to book. Used them 3 times, was more than happy with the result. Was quite easy to book for months ahead and no need to wait for the post to get your tickets (Greek islands), highly recommended !… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview