UK Mail Group Courier & Delivery Reviews - www.ukmail.com

★★★★☆
4.2 / 5
81% of users recommend this
  • Value For Money

Summary

Formerly known as Business Post Group
UK Mail Group reviews here at Review Centre

Media Gallery for UK Mail Group Courier and Delivery www.ukmail.com

UK Mail Group Courier and Delivery www.ukmail.com

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Latest Reviews

★☆☆☆☆

“UK Fail”

Written on: 22/12/2014 by ruben82 (1 review written)

Terrible Customers who have ordered items for Christmas will most not likely get their items. Absolutely horrendous customers service team after waiting almost an hour. No one has any idea where the item is. just been told item is lost and we should put in a claim form… Read Full Review

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★☆☆☆☆

“can't deliver & refuse to explain why”

Written on: 22/12/2014 by Brennenw133 (1 review written)

item sent on 24 hour delivery, was shown the next morning (Friday) as being at their Glasgow delivery depot with delivery scheduled for that day, called Monday when status still the same (at the depot & delivery scheduled for previous Friday), was told maybe it was out for delivery but hadn't been scanned & they'd enquire & call back. They didn't call back & the status remains the same. Why accept a contract if you're not able to fufil it? One could stretch to them making a mistake and not… Read Full Review

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★☆☆☆☆

“can't deliver & refuse to explain why”

Written on: 22/12/2014 by Brennenw133 (1 review written)

item sent on 24 hour delivery, was shown the next morning (Friday) as being at their Glasgow delivery depot with delivery scheduled for that day, called Monday when status still the same (at the depot & delivery scheduled for previous Friday), was told maybe it was out for delivery but hadn't been scanned & they'd enquire & call back. They didn't call back & the status remains the same. Why accept a contract if you're not able to fufil it? One could stretch to them making a mistake and not… Read Full Review

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★☆☆☆☆

“Terrible. AVOID!”

Written on: 22/12/2014 by 183Massey (1 review written)

Absolutely TERRIBLE! I’m not one to write bad reviews but this calls for one. Shockingly bad service. Timeline: Wednesday 10th December: Delivery due on Wednesday 10th but was delayed. New expected delivery was Friday 12th Friday 12th December: No delivery, no notes, no update online. Rang customer services and it was confirmed I could collect it at the Birmingham depot instead on Monday 22nd 4pm Monday 15th: I went to the depot and turns out the parcel is out on the van for delivery… Read Full Review

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★☆☆☆☆

“Awful service item lost and no way to contact courier!!”

Written on: 22/12/2014

Have spend a good sum of money on a gift for my husband I was really looking forward to receiving the parcel to prepare it for Christmas. My husbands main present!! I waiting all day and my 1 hour delivery slot came and when! The next day I waiting again thinking the Christmas rush may of delayed delivery. Still nothing!! The following day I started to call the company to ask of it's where abouts. 4 days later and many hours listening to an irritating voice telling me all the operators are… Read Full Review

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★★★★★

“Fabulous Service!”

Written on: 22/12/2014 by janey2 (1 review written)

It was fantastic to get an e-mail and text on the morning of delivery notifying of the later 1-hour delivery timeslot. The service was also very fast from time of the order being placed. I've had two deliveries from UK Mail now and both have been fast and efficient. I would certainly recommend the company… Read Full Review

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★★★★★

“Delivery of my package”

Written on: 22/12/2014 by IzabellaKent (1 review written)

They let me know when they were delivering my package and they were on time. Impressive… Read Full Review

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★★★★★

“Excellent Service”

Written on: 21/12/2014 by PP289 (1 review written)

UK Mail delivered my order from mail order company, very good communicators, I received emails and text on whereabouts of order and within hour time slot for delivery… Read Full Review

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★☆☆☆☆

“item left in unsafe place”

Written on: 21/12/2014 by Williamson268 (1 review written)

instructions to leave at no 2 or no 3 but left " in porch". This an open porch, open to all. Delivered on Tuesday but rescued by my housekeeper on Wednesday. I was away for three days. More care needed. Parcel cloud have been taken by any opportunist passerby… Read Full Review

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★★★★★

“Good company very well run would recommend to a friend...”

Written on: 21/12/2014 by Jarvis474 (1 review written)

Good company very well run would recommend to a friend this was my first time I was impressed… Read Full Review

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★★☆☆☆

“Service satisfactory but the delivery man did not wait...”

Written on: 21/12/2014

Service satisfactory but the delivery man did not wait for a receipt. The item arrived safely but could have been stolen!… Read Full Review

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★☆☆☆☆

“Utter rubbish”

Written on: 21/12/2014 by McConnellpg1945 (1 review written)

Ukmail simply do not deliver, they do not respond to enquiries either. My parcel was recorded as " delivered" when I checked its status, the surname that it had been delivered to is unknown to me. I contacted them, it took the 12 hours to tell me that they couldn't help me. I mailed them again to tell them I still didn't have the parcel, they simply closed my case as the status said " delivered". Several companies have had to re- send the goods. My recent order has been re-sent on express… Read Full Review

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★★★★★

“Reliable service ”

Written on: 20/12/2014 by Kosty54 (1 review written)

Ordered goods on line which used this company. Specified a time span of one hour delivery by email that morning and it arrived at my door within that specified time… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 20/12/2014 by subu12 (1 review written)

four emails from uk mail stating days and times my parcel would be delivered. No delivery took place, when I asked a cusutomer care advisor she changed her excuses as to why my parcel was not delivered, arranged another delivery day and time which was again confirmed by email, again no show by uk mail. I had to go out of my way to get to the depot to collect my own parcel and then I recieve an email saying uk mail had delived my parcel. lies and delusion. Terrible service all round… Read Full Review

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★☆☆☆☆

“Delivered to the wrong address”

Written on: 19/12/2014 by Badservice01 (1 review written)

I found a parcel addressed to another number in my street and fortunately, when I took it to them, I found that they had received my parcel but they they had opened it , despite the fact that it wasn't addressed to them. I don't think that number 17 and 20 look similar enough to make the mistake… Read Full Review

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★☆☆☆☆

“I did not like when UKMAIL arranged to deliver my...”

Written on: 19/12/2014 by SAMI81 (1 review written)

I did not like when UKMAIL arranged to deliver my parcel twice, but we did not get ant thing. We can not stay at home week and two weeks for our delivery. What I think UKMAIL should organize the time for delivery. Many thanks… Read Full Review

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★☆☆☆☆

“Shambolic”

Written on: 19/12/2014 by Amiah457 (1 review written)

Shambolic and lie to customers repeatedly. If the business your buying from uses these guys then look elsewhere. They use temps who don't care and have no accountability so will tell you what you want to hear and not log it. The 5 star reviews are probably paid for… Read Full Review

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★★★★☆

“Good service”

Written on: 19/12/2014

Parcels delivered as requested to my greenhouse as I was not at home… Read Full Review

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★★★★★

“ Wholly impressed with service ”

Written on: 19/12/2014 by 96Abernathy (1 review written)

Very impressed with the servce offered by UK Mail. I receive a text to say they have acknowledged my order & then another text later on to advise a dellivery time....usually one hour slot.......This is fantastic, as not only does it Instill confidence for the recipient of the parcel, because it is communication & you feel informed, it adds to the whole experience of ordering something online knowing that you ae not going to be guesing as to whether or not your parcel will arrive. This makes a… Read Full Review

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★☆☆☆☆

“Terrible delivery and customer service!”

Written on: 19/12/2014

Worst delivery service in the UK I have never, ever encountered such a terrible delivery service. Completely inflexible, appalling customer service and 100% disingenuous! UK Mail online status says that the package was delivered, but I never got it! I called UK Mail first thing in the morning the next day and spoke to someone. He told me that he will talk to the driver that supposedly delivered the package. He then told me he was going to tell the driver to investigate this for me and to look… Read Full Review

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