UK Mail Group Courier & Delivery Reviews - www.ukmail.com

★★★★☆
4.2 / 5
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Summary

Formerly known as Business Post Group
UK Mail Group reviews here at Review Centre

Media Gallery for UK Mail Group Courier and Delivery www.ukmail.com

UK Mail Group Courier and Delivery www.ukmail.com

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Latest Reviews

★☆☆☆☆

“The worst company I have ever dealt with”

Written on: 23/06/2016 by Harrisem311 (1 review written)

If i could leave a zero star review I would. I recently bought something from a company who used UK mail as their courier. I paid extra for a 24hour delivery service. They arrived the next day at my elderly parents house with half the order, which was politely refused as there was no way to sign for half the order. The deliver man became both aggressive and abusive towards my parents, then openly told them that he would not redeliver the items again. Over the next TEN days UK mail held my goods… Read Full Review

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★☆☆☆☆

“Stressful and extremely frustrating experience ”

Written on: 21/06/2016 by StressedMum69 (1 review written)

Missed one delivery as we were at work. Arranged for it to be delivered on another day explaining that I would be home from work at 13:00. Got home and had a 'Sorry we missed you' card through the door from 11:00!! When I rang she said it was not guaranteed and 'at the driver's discretion'! Rearranged for it to be delivered today and stayed at home from work especially this morning as it was showing on the UK Mail website as being scheduled for delivery between 10:14 and 11:14. By 11:00 I rang… Read Full Review

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★☆☆☆☆

“Worst company and customer service I have ever come across”

Written on: 15/06/2016 by daniemjackson (1 review written)

Received a text for UKMail that I was going to receive my parcel on Monday. I made sure to be in. All of a sudden I get an email to say the delivery had failed due to no answer and that I would have a card through the letter box with a parcel number. There was absolutely no knock or ring at my door. Needless to say no card either... So I rebook for Tuesday. I stay in ALL DAY. I even email customer services to ensure the parcel is on it's way to me which they assure me it is. I follow their… Read Full Review

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★☆☆☆☆

“Worst delivery company ever ”

Written on: 14/06/2016 by JanelleHanley415 (1 review written)

I have been waiting in for 2 days straight to get a parcel and it's never shown up I have got one not saying sorry we missed you because I was on the toilet the drivers are the worst for not giving you a chance to come to the door. I will never shop with an online company that uses this company people stay well clear of them when you try and call them it just rings for as long as half an hour and you can't even get a hold of the local office it just rings out. Beckie I spoke with in customer… Read Full Review

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★☆☆☆☆

“No Customer service - AT ALL”

Written on: 09/06/2016 by Maddenfw490 (1 review written)

You cannot speak to anyone, the answering machine offers a few options but if none of them match your needs, it cuts you off. I needed to know if a parcel was being delivered today (We missed the courier yesterday)but there is no way of knowing. I found the only option was to email them and an automated reply stated that someone will get back to me tomorrow at the earliest. Back to Royal mail for me… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 08/06/2016

I ordered a matress online whihc was to be delivered on Monday 6 June. Following a text message at 8.44am stating the delivery would be between 4.30pm and 5.30pm so I was hopeful. However, by 5.30pm, there had been no delivery and no further text messages advising there was any issues. Unable to contact UK Mail but the mattress providers advised the delivery van had broekn down and delivery would re-scheduled for Tuesday 7 June (without any consultation with myself to confirm if this was… Read Full Review

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★☆☆☆☆

“Absolutely Rubbish”

Written on: 08/06/2016 by Woodburner11 (1 review written)

I was due a delivery on Monday and given an allocated time slot of one hour, no show and was messaged to say I wasn't in, got in contact straight away to say I was and could the driver return, no reply received apart from to say he had tried a house with a different coloured door to mine. Rearranged another delivery the next day, confirmed they had all my telephone numbers in case they couldn't find me and agin a no show. I sent them a complaint and cancelled the order I had waisted enough… Read Full Review

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★☆☆☆☆

“NASTY PEOPLE”

Written on: 05/06/2016 by malta9623339 (1 review written)

I RECEIVED A TEXT FROM UK MAIL THAT MY PERCEL WILL BE DELIVERED BETWEEN 18:00 TO 22:00 AND I WAS TO GO AND PICK MY SON AT THAT TIME AND I HAD TO CANCEL TO PICK UP MY SON. I WAITED TILL MIDNIGHT NO ONE TURNS UP OR CALL OR EVEN TEXT ME BACK TO EXPLAIN WHATEVER REASON THAT WAS HOLDING THEM FOR NOT COMING. THIS IS THE MOST SILLY COMPANY AND I WILL ACTUALLY STOP SHOPPING WITH ANY COMPANY THATS USING UK MAIL FOR DELIVERY THIS IS DISGUSTING AND NASTY BEHAVIOUR… Read Full Review

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★☆☆☆☆

“Failed delivery ”

Written on: 31/05/2016 by Emptypromises (1 review written)

Said the driver attempted delivery 4 times.To my knowledge he never did.(no card ever left) After several emails said they would definitely deliver on 27/5.Took my mobile phone number and once again failed to materialise.They are truly experts in lying. Customer service?It doesn't exist . Completely farcical! Fob you off with promises that they have no intention of fulfilling… Read Full Review

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★☆☆☆☆

“Box not delivered, forged signature”

Written on: 26/05/2016

Uk mail have forged my signature for a box that has not been delivered… Read Full Review

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★☆☆☆☆

“Absolutely rubbbish”

Written on: 15/05/2016 by Young209 (1 review written)

Was told me parcel would be delivered on a specific date so I had someone wait at home for it. the idiotic driver went to the house, caretaker opened the door he said he would not deliver to the caretaker and took the parcel back. I hope they start losing contracts, maybe they'll sit up… Read Full Review

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★☆☆☆☆

“Unreachable, no customer service, no delivery at all!”

Written on: 13/05/2016 by Akk2A (1 review written)

Terrible experience, unacceptable (non existing!!) service and poorest customer service ever. For a start, they only keep your parcel for 5 working days, so in case of any unexpected issue you cannot rearrange the delivery or go to the depot any later than a week (!). It's very hard to get to talk to them (not even long wait, but no option is given unless you have already had a problem or entered in an exceptional case). You cannot pick a time slot for the delivery, the drivers don't phone you… Read Full Review

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★☆☆☆☆

“If I get strange puppies you will have to help!!”

Written on: 04/05/2016 by Philliph75 (1 review written)

If the gate's shut then shut it again when you leave. A fundamental for any delivery service. This wasn't done by your delivery man. Most of the deliveries I have are fine - with gates shut. Postman always shuts my gates. UKMail however did not. Thumbs down… Read Full Review

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★☆☆☆☆

“Hopeless”

Written on: 02/05/2016 by Yazminl248 (1 review written)

Rubbish company, failed to mention saturday delivery isn't an option after trying to make it clear saturday delivery was available. Tracking details don't work & horrible customer service. Never using again… Read Full Review

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★☆☆☆☆

“rubbish service”

Written on: 17/04/2016 by Ireland37 (1 review written)

my phone was meant to be delivered today it left deport at 7.4o am, now 8.44pm no phone calls no text what a rubbish service not recommended had the whole day of work just to be lied to need shutting down and reporting … Read Full Review

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★☆☆☆☆

“parcel not delivered but marked as delievered”

Written on: 12/04/2016 by AthenaWard340 (1 review written)

undelievered parcel marked as delievered uk mail is one of the worst company I have come across. I ordered a parcel on ebay and uk mail sent me around 40 emails to confirm the delievery date and on the delivery day no one came to deliever the parcel when I phone to find out whats happening with the parcel they told me is delayed and next day on their system says it has been delievered. I complaint no answer to date from uk mail and their system says case closed. very unfair and unjust. never… Read Full Review

Akk2A's Comment

Written on: 13/05/2016

Agreed, I had a terrible experience too!! They do not deliver and claim they did, the customer service is useless and they just refuse any responsibility. In the smart objects era the drivers don't even use a phone!!

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★★★★★

“Easy as 1,2,3,”

Written on: 06/04/2016 by 397Lockhart (1 review written)

Ordered from ebay -seller used UK mail. I called their helpline to ask when my boxes would arrive . The women the on phone was pleaseant and helpful and stuff arrived on time… Read Full Review

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★☆☆☆☆

“Appalling Service”

Written on: 02/04/2016 by Karleyb457 (1 review written)

I have now had three separate deliveries messed up by UK Mail. The latest delivery this week (March 2016) has seen me take time off work and have two failed delivery attempts. On both attempts I received a text message to say the delivery had been attempted but there was no one home and that they had left a calling card. There was no card through my door on either attempt and I was even outside my front door when the first failed delivery message came through on my phone. No delivery van in… Read Full Review

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★☆☆☆☆

“Avoid at all cost!”

Written on: 29/03/2016 by unhappy.com1 (1 review written)

Received a text msg on 24.03.2016 to say delivery had been attempted but no one at home, calling card left. I had been at home all day, no one called and no calling card. Contacted call centre (after waiting for some time). They will ask driver to re deliver that day! They had also apparently tried to deliver at a neighbours house - we don't have any neighbours!! (Alarm bells start to ring). Another call to call centre - parcel will be delivered on Saturday! This did not happen. Call… Read Full Review

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★☆☆☆☆

“Shocking company. In everyway. AVOID!!!!!”

Written on: 26/03/2016

Received a txt saying parcel will be delivered yesterday. Refused a job to stay in and wait for it. Didn't arrive. Opted to go an pick it up in the morning. Refused another job. Drove all the way there and the parcel wasn't even there. Was told it was in Milton Keynes. Shocking customer service. Lost out on £400 and still don't have my package. Tried calling several times and can't seem to speak to anyone. Phoneline just says "thankyou for calling uk mail" and then hangs up. Not the 1st time… Read Full Review

Akk2A's Comment

Written on: 13/05/2016

Agreed, they are useless, do not deliver and pretend they did, customer service is non-existing, having to deal with them is a nightmare. Will avoid them carefully in the future!

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