UK Mail Group Courier & Delivery Reviews - www.ukmail.com

★★★★☆
4.1 / 5
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Summary

Formerly known as Business Post Group
UK Mail Group reviews here at Review Centre

Media Gallery for UK Mail Group Courier and Delivery www.ukmail.com

UK Mail Group Courier and Delivery www.ukmail.com

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Latest Reviews

★☆☆☆☆

“Failed to deliver my parcel 4 times ”

Written on: 17/03/2017 by Corneliusx327 (1 review written)

They failed to deliver my parcel claiming they couldn't find my property despite me contacting them on 3 occasions with directions waiting at the end of the road emailing them wasting £13 on phone calls absolute incompetence… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 15/03/2017 by tbShepherd335 (1 review written)

Terrible - didn't turn up at the appointed time. Non-existent customer service. Not possible to get through to anyone on the phone. Avoid at all costs. Don't buy online from any shop using UK Mail… Read Full Review

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★☆☆☆☆

“Still Waiting for our parcel !!”

Written on: 02/03/2017 by eaKenney301 (1 review written)

UK Mail delivery driver left a parcel on Tuesday, upon opening the parcel I found it wasn't ours, it was for another business in Preston. I contacted the customer service to report this error, and to enquire as to the whereabouts of goods our company was waiting for. After a brief conversation with the girl on the phone I really didn't hold out much hope of this being resolved any time soon as she seemed very uncertain as to what had happened. I was told the parcel would be collected within the… Read Full Review

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★☆☆☆☆

“lost parcel, appalling customer service ”

Written on: 26/02/2017

Total shambles, order was rearranged for delivery thursday 23rd Feb Saturday 25th after a lot of frustration it's lost, no scan on parcel since monday 20th, funny that a mobile phone sent from giffgaff lost! More like stollen. customer service appalling a phone no that doesn't let you speak to a person just an automated answer that tells you the same as the Web site, An 0845 no that is non existing. I personally do not use social media, so my son tried, he could not get a reply for more than 4… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 22/02/2017 by Moga (1 review written)

I waited for the parcel for three days ,no customer service to contact. overall terrible and I will never use it anymore… Read Full Review

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★☆☆☆☆

“Very bad delivery service”

Written on: 15/02/2017 by CassieDobson (1 review written)

I would like to make a complain regarding the latest service I having with UK Mail. I had a parcel from MiewUK with wrong delivery address (17 Lennox Way, Kensington, L72QZ). Once I realized it I inform MiewUK to request a change of delivery address (166 The Reach Apartment, 39 Leeds Street, L32DD) to UK Mail. Meantime I also postponed the delivery day to two days later in order to allow UK Mail have more time to process the change request. One day before my delivery day I contact MiewUK… Read Full Review

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★☆☆☆☆

“A complete shambles of a company”

Written on: 14/02/2017 by HarmonyBartlett199 (1 review written)

Ukmail is the worst delivery company I have come across. They sent me an email on Friday morning to say they would deliver a parcel during a one hour slot at lunchtime. However there was no way of responding to it to tell them at I wouldn't be in and to either leave it in a safe place, with the neighbour or rearrange delivery. I then had a further email to say that they had been unable to delivery and instructions on how to re-arrange. As I was passing near to their depot in Stafford today I… Read Full Review

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★☆☆☆☆

“Do NOT use them EVER”

Written on: 09/02/2017 by Montalcino (1 review written)

An absolute joke to deal with, I spent 2 days trying to find out where my parcel was, filled out their contact form numerous times and all I got was replies saying my issue had been resolved and the case was close despite my parcel still being delivered. You cannot get through on the number they give you to call, fully automated service. There is one number that is for the night deliveries department, they will get somebody to call you back eventually… Read Full Review

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★☆☆☆☆

“Tellers of Fairy Stories”

Written on: 05/02/2017 by christhornton66 (1 review written)

I ordered a garden box from Homebase to be delivered to my daughters address in London. The box was too big to go in my car (approx 5ft wide x 4ft high x 2ft deep) which is why I had to have it delivered. UK Mail who are a firm of clowns masquerading as couriers play a little game called 'Guess when we're going to deliver your package'. They say they are going to deliver it on a certain day and then try and deliver it the day before. When that doesn't work and you tell them to deliver it on the… Read Full Review

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★☆☆☆☆

“Unbelievably moronic or just thick?”

Written on: 03/02/2017

I tried to complain about a rude driver who was so impatient - he was stopped from travelling down my potholed lane by a waterboard van attending a water leak -I assume it was too complicated to turn around and use a proper made up road , he wanted to continue down our potholed lane instead at high speed. My complaint remains unanswered because it seems I am required to tell them my consignment number before they will respond. One moronic company and I thought Royal Mail were bad. Heres their… Read Full Review

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★☆☆☆☆

“They don't even attempt delivery”

Written on: 17/01/2017

My miss pap order was meant to come on Monday I paid my taxi driver extra to wait because on the tracker it said 'youre next'. while im waiting with my front door open going in and out my house I get an email saying 'sorry we missed you' they didn't even come to my street!! so I rearranged for Tuesday, same timing again so I paid my taxi extra again as I was 'next'. again, im waiting, and get an email saying theyd attempted delivery and it was refused. they take the mick and cant even get… Read Full Review

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★☆☆☆☆

“DREADFUL SERVICE - LIARS AND UNTRUSTWORTHY COMPANY”

Written on: 15/01/2017

According to their records, UK Mail delivered my parcel to my house and I signed for it on a day when I was not at home and was, in fact, on holiday some 200 miles away! I checked around with all my neighbours but they all knew nothing about a delivery for me and so I called UK Mail to ask what they had done with my parcel. I was then interrogated by some juvenile delinquent who insisted that it had indeed been delivered, despite my protestations, and that I needed to contact the seller to… Read Full Review

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★☆☆☆☆

“Unbelievably frustrating in every way possible!!”

Written on: 10/01/2017 by Jordanws157 (1 review written)

What a dreadful "service", or lack thereof. Did not know when parcel would be delivered, but knew it would fit through my letterbox ok. It arrived whilst I was at work, but the delivery person refused to leave it with my housemate, saying I had to sign for it & leaving a card. The card said I could arrange for an alternative day, so I took it to work to sort during lunch. However, the card fell out of my bag, so I attempted to phone UK Mail. What a bloody frustrating & anxiety-provoking system… Read Full Review

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★☆☆☆☆

“Pathetic, unreliable and clueless”

Written on: 09/01/2017 by suresh44u (1 review written)

Second time messed up my parcel delivery. First time they kept my parcel with them without attempting to deliver it, they claim they made an attempt but no card left. I would expect them to make two delivery attempts before keeping the parcel for return. I came to know about the parcel when sender actually said he sent a parcel (It's not from a seller, so didn't know about it until the sender told they sent something to me). Second time same scenario (I am expecting a parcel from a friend)… Read Full Review

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★☆☆☆☆

“LIARS”

Written on: 07/01/2017

So, you are expecting a delivery timed between a certain time.... you are in.... and suddenly there appears an update on the track you package that tells you the driver has tried to deliver without success as no one was in. Doubly confusing as I had gone to the trouble of letting them know to leave it in the porch in the event of no one being at home, printed out the card and everything! The way our house is if you are in the kitchen you are aware of anyone coming to the house immediately… Read Full Review

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★☆☆☆☆

“Totally useless courier”

Written on: 04/01/2017 by Liliannab333 (1 review written)

Arranged home delivery for Dec 27/28 while off work. Nothing arrived. Received notification it would be delivered Jan 3 so contacted via website to request delivery to my work address. No response. Asked again. No response. Jan 4 arrived and I received time slot for delivery 12:19-13:19 so as I'm fortunate enough to be able to leave work most times I went home to sit through an hour of the most dreadful daytime TV. At 13:30, I received a text to say the driver was delayed. I thought… Read Full Review

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★☆☆☆☆

“24 Hour Delivery ”

Written on: 01/01/2017 by 121O'Connell (1 review written)

Paid for a 24 hour delivery and the parcel is still "somewhere" - The tracking does not work, no one bothers to contact me - Stay well clear - probably the worst couriers I have ever used!!!… Read Full Review

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★☆☆☆☆

“Awful communication”

Written on: 30/12/2016

Delivery slot was 13.44 -14.44, waited in all afternoon but no parcel. Tracked online which showed a delay but still on its way. At 18.05 tried to contact U.K. mail, but automated phone system, no relevant options, then cut me off. On phoning back, message stated office closed on Christmas Day, Boxing Day and New Year's Day (today is none of those). Eventually phoned depot and managed to speak to someone who stated the van had broken down - there was no attempt to communicate this to me. Now… Read Full Review

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★★☆☆☆

“Poor service”

Written on: 27/12/2016 by Vpicton (1 review written)

Having been told the day that the item would be delivered I would have been happy to wait in all day, but they sent me a txt Message to say that it would be before 10.30 I therefore planned other things for the afternoon. The delivery didn't turn up and eventually I found that it was now scheduled before 6. It eventually turned up at about twenty past six. I raised my issue regarding the seemingly pointless txt Message on their Website and got a case number, however the case was simply closed a… Read Full Review

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★☆☆☆☆

“Worst Service Ever”

Written on: 25/12/2016 by Ogdenqh462 (1 review written)

Ordered a number of items from Amazon, all of the came except one which was my daughter's main present for Xmas and difficult to come by in local shops. Contacted seller by the last expected day of delivery and they gave me the consignment number. Accessed UK Mail website to find confusing information stating it was due to be delivered on the 12th December but the entry for this was on the 14th? Accessed telephone line but it's all automated, no way to speak to an actual person and when I… Read Full Review

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