UK Mail Group Courier & Delivery Reviews - www.ukmail.com

★★★★☆
4.2 / 5
22323
81.1% of users recommend this
  • Value For Money

Summary

Formerly known as Business Post Group
UK Mail Group reviews here at Review Centre

Media Gallery for UK Mail Group Courier and Delivery www.ukmail.com

UK Mail Group Courier and Delivery www.ukmail.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Beyond poor - held hostage by poor customer service!”

Written on: 27/04/2015 by Beryl74 (1 review written)

Two packages in two weeks, both 'attempted' delivery, despite being in both times and doorbell not rung! Countless phone calls to customer services, totally disinterested staff who lie about calling you back. Quite apparent that they don't care, refuse to put you through to a manager and either fail to or don't try hard nough to contact the driver to get them to come back despite missing the 'delivery' by only a few minutes. The first package was only received on the second day because I camped… Read Full Review

Report this review
★☆☆☆☆

“Apple watch didn't delivered by UKMAIL ”

Written on: 24/04/2015 by UnhappyApplecustomer (1 review written)

Having been waiting 4 hours for my preordered apple watch and didn't get the delivery at all even received UKMAIL message that the parcel will be delivered within 5-15 minutes. tracked delivery showing recipient unavailable for delivery and I have been waiting hours in the delivery address! Apple made a big mistake to use UKMAIL as the delivery courier. Googled online recently so many negative feedback about UKMAIL's poor services and why Apple choose such a bad courier to let down the… Read Full Review

Report this review
★☆☆☆☆

“Item never received.”

Written on: 24/04/2015 by Joemcconville (1 review written)

Waited in for 3 days. Was constantly told it was on it's way. Said they tried to deliver twice. Untrue waited in all day both days; and if so why then were thereno delivery cards left? On the third day was told it was at the depot. Arranged to pick it up. Got there to be told it was no longer there and they sent me an email to say so. No email received. Cancelled item. Totally incompetent company… Read Full Review

Report this review
★☆☆☆☆

“no sign of delivery!”

Written on: 24/04/2015 by AliBateman206 (1 review written)

Been waiting for two weeks for an item off ebay,apparently its "delayed" but no explanation as to why?Paid top postage too… Read Full Review

Report this review
★☆☆☆☆

“Terrible customer service, will never use again.”

Written on: 22/04/2015 by iwantthatone (1 review written)

Received a delivery from uk mail, they were broken ( no fault of uk mail ) so had to returned so because i work the parcel had to be in my sister in laws for pickup, received a text to say they would be picking up on the 20/4 no one turned up, then received a text the next day to say that they would be picking them again, no one turned up, both of these days cost me £30 for someone to wait in, tried customer services just to be bounced to and throw being told that i can't talk to a manager and… Read Full Review

Report this review
★☆☆☆☆

“Numpties”

Written on: 22/04/2015 by Lindsey308 (1 review written)

Complete and utter incompetent service failed to ring my home buzzer on three separate occasions to let me know they were at the property! I then supplied a work address (office) in a different county to deliver and this driver is also not trained enough to press the buzzer to let me know there here. Will never order online again if these guys are the delivery company!… Read Full Review

Report this review
★★☆☆☆

“No customer service”

Written on: 18/04/2015 by Wren442 (1 review written)

Had a text to say 'your order will be delivered today between....' but what order? This is not a contract I have placed with UKMail - how am I supposed to know which one of several mail orders this might be. So I don't know whether I want to stay in for it or reschedule or whatever else they offer as options. I email to point out this useless text and ask who the order might be from. I get the standard automated reply with a case number and almost immediately another mail saying they can… Read Full Review

Report this review
★☆☆☆☆

“Indescribably inept!”

Written on: 17/04/2015 by LawsLaws (1 review written)

Never in my life have I come across a more shoddy delivery service. Incompetent and dare I say almost stupid. After a delivery that was supposed to arrive and be signed for on a specific day didn't turn up (and still hasn't might I add), I was told "Oh, we couldn't locate your address". I wasn't called, emailed or text, just told that they couldn't find my address do just didn't bother! It begs belief!… Read Full Review

Report this review
★☆☆☆☆

“Absolutely unsatisfied, avoid it”

Written on: 16/04/2015 by Reece462 (1 review written)

I've waited all day at home, and there was no delivery. And as many more people on this and other reviews websites, I've received no communication, and when I've called their Customer Service they said that the delivery was attempted but no one was at home. And had to reschedule for another day. The day after, it's the same. I've waited in front of the building for 40 minutes after I've received their notification of upcoming delivery. And guess what? After waiting all that time I've received… Read Full Review

Report this review
★☆☆☆☆

“Terrible Service”

Written on: 15/04/2015 by 242Leach (1 review written)

Yesterday I received a text stating that my package would be delivered between 16:29 & 17:29. Nothing arrived, although their website still said that it would be delivered. I filled in an on line query form and received a totally useless computer generated reply. Then I received an email saying that my parcel had been delayed. This morning I received another email providing a one hour slot. Again nothing. Eventually their website said that my package had been delayed. I'm not going to… Read Full Review

Report this review
★☆☆☆☆

“Didn't even try to deliver”

Written on: 15/04/2015 by K1999 (1 review written)

Driver got to neighbour's house and didn't even ask for directions (or from other nearby open premises). I get about 5 deliveries per week and none of the other firms have had a problem finding us. UK Mail emailed/text me to contact them but sent no contact number, email or consignment number. When I emailed via website they just sent me a consignment number and no information on getting my parcel. When the parcel finally did arrive (after intervention by the sender) it looked like it had been… Read Full Review

Report this review
★☆☆☆☆

“Useless”

Written on: 15/04/2015

I was expecting a delivery on 2/4/15 consignment number 31025403957775 it did not arrive on going to tracking it said ring you no please or phone number to ring .upon ringing I was told the driver could not find address to deliver to despite the correct address on parcel and a correct phone number on parcel I live in central Rotherham it's not a new estate there's a number to ring for directions so I asked why to be told how did he know he wasn't the driver fair enough but lousy customer… Read Full Review

Report this review
★☆☆☆☆

“Appalling service!”

Written on: 14/04/2015 by Vogel145 (1 review written)

We ordered an item from eBay a few weeks ago and the sender paid extra for next day delivery from UK Mail. As the item was quite expensive, my husband took the day off work to wait for it to arrive. It didn't. To cut a very long story short, it took 6 days for the item to arrive. We repeatedly contacted UK Mail each day to try and get explanations as to where the item was. All our emails were ignored. When we phoned, we were just fobbed off by rude and unhelpful staff. Not once did we even… Read Full Review

Report this review
★☆☆☆☆

“WORST COMPANY EVER”

Written on: 13/04/2015 by Edgar176 (1 review written)

Nothing can describe just how bad uk mail are. Parcel meant to be delivered 31st March. No one would be in so I arranged for following day only to find parcel had been delayed. No explanation of this. I emailed them to say for the following delivery attempts could you leave with neighbour. What followed was worse. They apparently don't deliver bank holidays or weekends (like when people are most likely to be in) so for the two supposed attempts following a text, I return home to no card, no… Read Full Review

Report this review
★☆☆☆☆

“Has to be U.K.'s worst !”

Written on: 13/04/2015 by Gloster1942 (1 review written)

I ordered an umbrella stand online on 8th April 2015 from a company in Bolton. They confirmed by email that it had been dispatched on 9th April by UKMail. On the morning of Friday 10th April I received an email from UKMail to say my parcel would be delivered between 10.36 and 11.36am that morning. I stayed in the house listening for the doorbell or door knocker (I have both) then after 11.36am I found a card through my letterbox from UKMail saying "Sorry we missed you"! The card had a reference… Read Full Review

Report this review
★☆☆☆☆

“UK mail more like UK fail ”

Written on: 11/04/2015 by Zero_cool (1 review written)

I ordered off a bidding site, shipping was 48 hours, was due on Thursday, checked tracking details delayed, I tried contacting customer service by phone couldn't get through. Emailed them got a email back 4 hours later, the parcel will be delivered tomorrow so sat, they left a phone number for the depot in case things change, so waited round for hours expecting it to come early, didn't arrive, called the depot they had no record of it going out today, so I asked when will it be delievered, the… Read Full Review

Report this review
★☆☆☆☆

“Worst Delivery Company I have ever known!”

Written on: 11/04/2015 by AvahTucker (1 review written)

Well where to start with just how terrible the service I had from UK Mail was. I paid for next day delivery as my wife needed the item that we ordered the next day. I had the day off work to ensure that I was in when the parcel arrived. it really was that important. I was tracking the delivery online when at around 1300 the website changed to say that it had been delivered!! I was shocked as I had been in the whole time and had not heard anyone knock on the door. I telephoned UK Mail and… Read Full Review

Report this review
★☆☆☆☆

“I wish i could give negative stars!”

Written on: 11/04/2015 by MaryGallacher (1 review written)

After paying for next day delivery my parcel was 'delayed' and not passed from the Birmingham driver to the Glasgow driver which meant my next day delivery was not possible. After 5 phone calls, 4 emails ans many promises of call backs and delivery upgrades i STILL 2 days later do not have my parcel which was for my young daughters birthday! The staff are clueless, rude and unhelpful!! Please please PLEASE do not use this company unless you enjoy frustration, disappointment and… Read Full Review

Report this review
★☆☆☆☆

“Arrogant and unhelpful”

Written on: 10/04/2015 by JulioCollier106 (1 review written)

Rang to query delivery and agent put the phone down. Another failed delivery - raised an issue on line with customer support- this was closed as completed without even checking with me- still no word from them. Any business using them should think again as they are giving YOU a bad name. No stars for this company… Read Full Review

Report this review
★☆☆☆☆

“Worst service ever!”

Written on: 10/04/2015 by McLeanqm106 (1 review written)

Waiting for my parcel for 3 days now. Causing me inconvenience and lost income. Drivers lie. According to driver he made an attempt of delivery of my parcel when i know for sure he didnt, i was waiting by the door in that 1 hr window they have sent. No one parked outside door, no one approached my door at anytime at all. How there was an attempted delivery is beyond me. Customer service does not exist in ths company. Staff cant give any information. Any escalation of complaints do not get… Read Full Review

Report this review
overview