UK Mail Group Courier & Delivery Reviews - www.ukmail.com

★★★★☆
4.1 / 5
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Summary

Formerly known as Business Post Group
UK Mail Group reviews here at Review Centre

Media Gallery for UK Mail Group Courier and Delivery www.ukmail.com

UK Mail Group Courier and Delivery www.ukmail.com

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Latest Reviews

★☆☆☆☆

“The Worst Company Ever”

Written on: 06/09/2017 by Johan10 (1 review written)

I ordered floor tiles on the 29 August for next day delivery. Rang the shop on 30 August and they had been collected by ukmail on the afternoon 29 August.They had not arrived so I rang ukmail who stated the sender had not had them ready for collection. Lie 1 they were signed for on 29 by their courier and they had been lost at the depot. Informed they would be delivered on Friday 1st September. I could not believe they did not arrive, and when I rang and spoke to someone in the Leeds office I… Read Full Review

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★☆☆☆☆

“Poorest service ever”

Written on: 31/08/2017 by EliLoomis (1 review written)

THE POOREST SERVICE EVER! After rearranging the parcel to be delivered in safe place, a few hours after that, as checking the process of the delivery, I've found out that the delivery has been LEFT IN A SAFE PLACE:POSTED with a note WHITE DOOR?! There was also a map with a mark on it, which pointed somewhere around my neighbourhood. The address came out two streets far from my address. Now the driver claims that he delivered the parcel on the right address. The poorest service ever! Nothing to… Read Full Review

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★☆☆☆☆

“Disgusting ”

Written on: 31/08/2017 by Marla1 (1 review written)

This company are shocking. Could not get anything right. Tell stories about delivery and when delivery is FINALLY made goes to wrong address. Automated service is inaccurate and you cannot speak to a human. I would strongly advise anyone not to use this company due to severe incompetence… Read Full Review

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★☆☆☆☆

“I am still (about a month time now i would say)waiting...”

Written on: 29/08/2017 by jony6 (1 review written)

I am still (about a month time now i would say)waiting for a parcel from Italy and nothing seems to be happening. The parcel had initially been brought to my door some 2 weeks ago. I wasn't at home, I found a missed call on my phone and I called back about an hour later he had called. It was the ukmail driver telling me he tried to deliver the parcel, but I wasn't there and none of my neighbours wanted to take it (btw he wasn't supposed to even ask and no card left). I then asked him if he knew… Read Full Review

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★☆☆☆☆

“APPALLING ONE STAR IS TO MUCH !!!”

Written on: 29/08/2017 by JayJaycc (1 review written)

Uk mail falsified attempts at delivery my complaints where not addressed after several emails and calls before making purchases i now check uk mail couriers will not be handling my business worst company i have ever had the misfortune to deal with i have recorded cctv of all outside areas of my apartment complex an no sign of courier van at stated times of delivery and no card left as courier claimed he had twice… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 25/08/2017 by itschris0 (1 review written)

Ordered item from Jessops (23.08.17) Delivery notification from them came through shortly after my order was placed Delivery scheduled for 24.08.17 Tracked it online and all looked good Got home from work at 5pm and no parcel Checked online for an update, and it said scheduled for delivery on the 24th So still waiting I checked again and it said 'delivery attempted at 18.48' I was in my garden at this time and saw no van or delivery driver and NO card was left This is the second time this… Read Full Review

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★☆☆☆☆

“Unreliable”

Written on: 24/08/2017 by Hawkins287 (1 review written)

3 out of 3 deliveries failed in 2 week period. Confirmation received from U.K. mail of changed delivery dates ignored 3 times. Even direct contact with UK Mail by retailer to arrange revised delivery date after first ignored was ignored and sent on date of UK Mail's choosing. Automated answering service useless as no option to speak to a person. Will now ask retailers who they are sending product with as wish to avoid having to change personal arrangements because UK Mail's failures. We live… Read Full Review

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★☆☆☆☆

“It was Friday mate ”

Written on: 21/08/2017 by Mayrae15 (1 review written)

Ordered an item from Amazon paid extra for quick delivery when I tracked it on line comment was "Address not provided by supplier " so I had to go to depot to collect, Parcel had my correct and full address and my phone number, When I asked the guy why it had not been delivered he sais " it was Friday mate you know what its like "… Read Full Review

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★☆☆☆☆

“PLEASE AVOIDE”

Written on: 08/08/2017 by Savanna330 (1 review written)

still waiting for my phone that never got delivered, they lied saying it was on its way yesterday and today still waiting, never again,plus spoke with a rudlady on phone quite clearly couldn't be bother doing her job and told me I should get it today, useless, I haven't receive my phone yet !!!… Read Full Review

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★★☆☆☆

“driver lied ”

Written on: 03/08/2017 by Moreno93 (1 review written)

Your driver lied about failed delvery.He/she never left a card or even came to the door.I can see everything that goes on and we have a dog that barks as soon as someone enter or comes near our house… Read Full Review

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★☆☆☆☆

“Complaint UK Mail - Did not deliver packages 3 times”

Written on: 01/08/2017 by EbayerSupreme (1 review written)

I have bought over 700 valuable items off eBay, sometimes over £500 and from my experience shipping via Royal Mail Special Delivery is perfect, DPD is good but UK Mail is possibly the worse courier company in the UK On three separate occasions, UK Mail did not deliver a package from three different sellers resulting in me staying at home for no reason and having to take extra time off the receive the package at a later time. I was told by management at the Slough Depot continuously that was… Read Full Review

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★☆☆☆☆

“Customer service? ”

Written on: 31/07/2017 by Mikecrow (1 review written)

I ordered a new phone from guff gaff and was told it would be delivered the following day. (31/7/17) This morning, I received a text saying it would be delivered between 2:18 pm and 3:18pm. I have been in since 12:30 pm waiting as I knew the delivery was coming. At 3:30 pm and no sign of delivery, I decided to check the progress of my item, only to find it said Attempted delivery 2:40 pm. This is an outright lie!!!! I have been sat in waiting as I knew it was coming, no one has approached the… Read Full Review

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★☆☆☆☆

“utterly useless”

Written on: 29/07/2017 by McClanahance147 (1 review written)

Utterly useless! having checked for a delivery which is running late I find that the tracker says they've been to my address twice but couldn't deliver as no one home so they left a card. In the first part on the 2 days they say they tried to deliver I was home all day( i'm a full time carer for my disabled wife) and for the second .. no cards were left. Have had no replies to emails, the chat line is non functional due to heavy customer usage, and the telephone number is just an automated… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 17/07/2017 by Lorelai75 (1 review written)

Delivery was very late and meant I had to purchase another item. Next day means next week for this bunch. No response to emails armtcall. This lot could not care less. Avoid if you want a decent service as paid fir… Read Full Review

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★☆☆☆☆

“Garbage service”

Written on: 17/07/2017 by Hazel1994 (1 review written)

What a disgrace of a company. Paid for next day delivery, it arrived 56 hours later. Driver didn't have a clue where to go....He walked by my house meaning I had to go chase him down the street… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 14/07/2017 by TeresaCullen (1 review written)

Missed the delivery man. Went on their website and said leave with neighbour. That was last I heard from them.they never attempted delivery again in next week and half. Wasted my time sending email after email, they sent me one back saying "your case is now closed" whatever that means. Ended up having to go to Morley depot to pick parcel up, which had been ripped open by someone there. Avoid.you have been warned… Read Full Review

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★☆☆☆☆

“Worst delivery service ever until next time”

Written on: 13/07/2017 by Jamarb1963 (1 review written)

Third delivery by this company of Marks and Spencer clothing all were delivered without ringing the doorbell and just hung on the the front door handle. I received an email each time telling me they had missed me and had left the parcel in the porch (I do not have a porch) and they had left me a card with a delivery number ( no card) When I rang the company they said the driver according to their GPS had stopped 65ft from my property and made the delivery. I think maybe next time I should… Read Full Review

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★☆☆☆☆

“No Parcel”

Written on: 12/07/2017

UK mail are saying they have attempted delivery and left several cards here but they haven't. Its also impossible to get through to them. Right now it's 18:03 but the tracking site says they scanned my item back at the warehouse at 10.7.17 22:58pm This makes me think they are faking the times and dates they do things as thats in 4 hours time! Not impressed Scanned into HoldBay - Carded Jul-10-17, 22:58 PM, Croydon … Read Full Review

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★☆☆☆☆

“Worst service ever”

Written on: 03/07/2017 by Charleyhedgecock (1 review written)

So I ordered a replacement phone through my insurance with EE, they chose this currier to deliver my phone to me between 6-10pm. Disputes me trying to contact uk mail and also speaking to EE directly they did not turn up. I was told to restore my phone back to factory settings and delete all content on it... So I did ready for uk mail to come and give me my new phone and take away my old one... I am now left with a phone with nothing on, wasted 4 hours waiting and keeping an eye out for them to… Read Full Review

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★☆☆☆☆

“Lost My Parcel.”

Written on: 21/06/2017 by Gouchybetty (1 review written)

After I had a missed delivery email from them but no card, I rearranged the delivery twice online, using the ref number but the package still did not arrive. I contacted U.K mail on their online contact form and they emailed back saying the package had either been lost or not scanned. They said I should seek compensation from the shop I'd bought from. They gave me a case number, but when I contacted them using this they said it related to a package I'd had delivered in November 2016. In their… Read Full Review

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