UK Mail Group Courier & Delivery Reviews - www.ukmail.com

★★★★☆
4.2 / 5
23082
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Summary

Formerly known as Business Post Group
UK Mail Group reviews here at Review Centre

Media Gallery for UK Mail Group Courier and Delivery www.ukmail.com

UK Mail Group Courier and Delivery www.ukmail.com

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Latest Reviews

★☆☆☆☆

“If I get strange puppies you will have to help!!”

Written on: 04/05/2016 by Philliph75 (1 review written)

If the gate's shut then shut it again when you leave. A fundamental for any delivery service. This wasn't done by your delivery man. Most of the deliveries I have are fine - with gates shut. Postman always shuts my gates. UKMail however did not. Thumbs down… Read Full Review

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★☆☆☆☆

“Hopeless”

Written on: 02/05/2016 by Yazminl248 (1 review written)

Rubbish company, failed to mention saturday delivery isn't an option after trying to make it clear saturday delivery was available. Tracking details don't work & horrible customer service. Never using again… Read Full Review

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★☆☆☆☆

“rubbish service”

Written on: 17/04/2016 by Ireland37 (1 review written)

my phone was meant to be delivered today it left deport at 7.4o am, now 8.44pm no phone calls no text what a rubbish service not recommended had the whole day of work just to be lied to need shutting down and reporting … Read Full Review

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★☆☆☆☆

“parcel not delivered but marked as delievered”

Written on: 12/04/2016 by AthenaWard340 (1 review written)

undelievered parcel marked as delievered uk mail is one of the worst company I have come across. I ordered a parcel on ebay and uk mail sent me around 40 emails to confirm the delievery date and on the delivery day no one came to deliever the parcel when I phone to find out whats happening with the parcel they told me is delayed and next day on their system says it has been delievered. I complaint no answer to date from uk mail and their system says case closed. very unfair and unjust. never… Read Full Review

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★★★★★

“Easy as 1,2,3,”

Written on: 06/04/2016 by 397Lockhart (1 review written)

Ordered from ebay -seller used UK mail. I called their helpline to ask when my boxes would arrive . The women the on phone was pleaseant and helpful and stuff arrived on time… Read Full Review

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★☆☆☆☆

“Appalling Service”

Written on: 02/04/2016 by Karleyb457 (1 review written)

I have now had three separate deliveries messed up by UK Mail. The latest delivery this week (March 2016) has seen me take time off work and have two failed delivery attempts. On both attempts I received a text message to say the delivery had been attempted but there was no one home and that they had left a calling card. There was no card through my door on either attempt and I was even outside my front door when the first failed delivery message came through on my phone. No delivery van in… Read Full Review

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★☆☆☆☆

“Avoid at all cost!”

Written on: 29/03/2016 by unhappy.com1 (1 review written)

Received a text msg on 24.03.2016 to say delivery had been attempted but no one at home, calling card left. I had been at home all day, no one called and no calling card. Contacted call centre (after waiting for some time). They will ask driver to re deliver that day! They had also apparently tried to deliver at a neighbours house - we don't have any neighbours!! (Alarm bells start to ring). Another call to call centre - parcel will be delivered on Saturday! This did not happen. Call… Read Full Review

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★☆☆☆☆

“Shocking company. In everyway. AVOID!!!!!”

Written on: 26/03/2016

Received a txt saying parcel will be delivered yesterday. Refused a job to stay in and wait for it. Didn't arrive. Opted to go an pick it up in the morning. Refused another job. Drove all the way there and the parcel wasn't even there. Was told it was in Milton Keynes. Shocking customer service. Lost out on £400 and still don't have my package. Tried calling several times and can't seem to speak to anyone. Phoneline just says "thankyou for calling uk mail" and then hangs up. Not the 1st time… Read Full Review

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★☆☆☆☆

“Just excuses and no comebacks”

Written on: 24/03/2016 by Ford238 (1 review written)

Don't use them - ever! Ask the vendor who they use and if it's UKMail, just don't buy it. It's now 3 times that packages have been reported delivered and cards left but I've seen nothing. They don't respond, fob you off or say it's your fault but have no intention of trying to solve. Either they are truly incompetent or the driver on my round is unreliable. Anyway, avoid at all costs… Read Full Review

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★☆☆☆☆

“Lost Parcel!”

Written on: 24/03/2016 by 317Flynn (1 review written)

I have never ever experienced such poor service from an organisation. I sent a parcel from India to the UK which arrived safely. The parcel was checked, weighed and noted at the slough depo. Between slough and the docklands depo the parcel has gone missing and I have been asked to put in for a claim. The parcel is 20KG in weight how it has been misplaced I don't know. On top of that the online update shows that the parcel has been rescheduled to be delivered but no contact was made with myself… Read Full Review

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★☆☆☆☆

“Shockingly inefficient ”

Written on: 22/03/2016 by Boyle477 (1 review written)

Tracking info reveals firstly my delivery was delayed. Eventually out for delivery but apparently they couldn't find my address. The process of trying to get the parcel delivered was excruciating and their automated phone service is impossible to penetrate and wouldn't accept the consignment number randomly and terminated the call. I had to try 7 times before being told they were closed. Eventually I got through the following day. I had to ring them to get a reference number to give to the… Read Full Review

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★☆☆☆☆

“LIARS”

Written on: 17/03/2016 by Shyann121 (1 review written)

Waited in all day and received txt to say in porch, card through door. We knew that not to be true so attempted contact to ask exactly where they'd left the item(s). All outgoing communication from them is one way - you cannot reply to the txt or email. Their 'contact us' page disallows almost all sensible punctuation. It forces customers to adopt second-rate English to try and communicate with a rubbish company. They claim to have a signature - I've demanded sight of it. I'll be asking the… Read Full Review

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★☆☆☆☆

“Worst couriers ever”

Written on: 16/03/2016 by SullivanGordon (1 review written)

- A Monday night scheduled delivery was abandoned ("delayed" according to their online tracker) with no notice/communication given - Next day received three separate texts (sometimes within minutes of each other) advising on wildly differing delivery times for that Tuesday - ultimately only one proved correct which stated delivery would be made between 3:30-4:30pm and that text was sent at 4:11pm! So, delivery attempt failed - Next day called customer centre twice - in morning told would be… Read Full Review

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★☆☆☆☆

“false information”

Written on: 16/03/2016 by arm5 (1 review written)

tracked parcel. would be delivered between 1.05 and 2.05 and they will even send you a text when they get to delivery before yours. Got home at 12:55 (taken afternoon off), and a card has been put through letterbox as nobody was home. No text to advise me they were anywhere near. I ring to ask whats going on and they advise that they can ask for the driver to come back but they can't tell me if he can. Then i get a text at 1.30 to tell em they tried to drop off at 1.20 but nobody was… Read Full Review

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★☆☆☆☆

“Non existent Customer service - Frankly a disgrace”

Written on: 09/03/2016 by Rallyline (1 review written)

I had a delivery coming from Turkey. I knew it was arriving on that day, but I have to work, so I left a signed note on the door, asking them to put it in the garage (which was off the catch) and then to slam the door shut, which would have secured the item. The items were needed by me to take to the South of France the next day. Their actions have cost me dear and I am obviously not happy. All attempts to get hold of them have failed. I have left 2 messages online and apart from an… Read Full Review

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★☆☆☆☆

“Non Delivey”

Written on: 09/03/2016 by AlvinMcCurdy460 (1 review written)

They won't deliver to addresses off the main routes, been waiting in for 3 days. would not have ordered it if I knew UKmail were involved… Read Full Review

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★★☆☆☆

“Drivers are liars , they don't come to your door but...”

Written on: 04/03/2016 by fjoseph (1 review written)

Drivers are liars , they don't come to your door but you will always see the card through post , if you arrange re-delivery then you have to wait forever . rubbish company , poor services… Read Full Review

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★☆☆☆☆

“Worst Company Ever!!”

Written on: 03/03/2016 by Emilianod240 (1 review written)

We are a small company manufacturing goods selling mainly business to business. On average we send 5 parcels a week. We have completely lost faith in this company, who quite literally don't care once they've lost or damaged your parcels. Making a claim is a joke as they wont accept liability for anything and finding the telephone number for the claim department in the first place is a major task. Will NEVER use again - have cost us a fortune in replacing goods… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 02/03/2016 by Sandrastevens (1 review written)

I was expecting a delivery from uk mail but the delivery man failed to knock on the door nor a delivery card posted despite me waiting at the door and following their tracking online and text service. Their customer service is appalling. Re-schedule appointment online is appalling and couldn't get through their telephone number to speak to someone. Complaints via filling a form online never dealt with and you get an email saying 'case closed' without acknowledging your complaint. I would avoid… Read Full Review

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★☆☆☆☆

“DONT WASTE YOUR TIME”

Written on: 22/02/2016 by Harrygtr (1 review written)

Decided to give this outfit a try having used most of the other main players. 1st collection, supposed to collect before 10pm [according to texts] collection date 22/02/2016 consignment no, now 10. 40 pm no sign of them premises have been staffed all day. without a doubt the most utterl useless firm i have dealt with and i have used [parcel force] as a matter of courtesy it would be nice to recieve a phone call in the morning regarding this shoddy service before 8 am … Read Full Review

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