UK Mail Group Courier & Delivery Reviews - www.ukmail.com

★★★★☆
4.2 / 5
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Summary

Formerly known as Business Post Group
UK Mail Group reviews here at Review Centre

Media Gallery for UK Mail Group Courier and Delivery www.ukmail.com

UK Mail Group Courier and Delivery www.ukmail.com

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Latest Reviews

★☆☆☆☆

“multi problems”

Written on: 30/07/2015 by wotsit54 (1 review written)

first del date never saw big sign saying please deliver next door ,rearranged no show ,rearranged only 1 of 2 delivered rearranged for 2nd box delivery no show, rang and told they lost the parcel that contained groceries ,no apologies just told to contact supplier… Read Full Review

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★☆☆☆☆

“Do not bother”

Written on: 30/07/2015 by MalcolmWallace (1 review written)

Stayed in all day , phoned UK mails customer service to find out why they had not picked up our parcel poor excuse driver Could not find the address no one else seems to have aproblem finding us surely they have heard of sat nav's or are they just lying. Absolute rubbish firm would not use them ever… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY!!!”

Written on: 24/07/2015 by KamdenMilne322 (1 review written)

Waited a second day for the delivery that yet again SHOCK hasn't even been attempted Called your customer service, to be spoken to like rubbish by from the person I dealt with who is extremely patronising and not helpful at all! Not only are your drivers appalling your "customer service" (I use that term loosely) leaves a lot to be desired! Completed disgusting unhelpful company!! … Read Full Review

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★☆☆☆☆

“Why cannot I give no stars ?”

Written on: 24/07/2015 by santander (2 reviews written)

U.K Mail must be the worst delivery company ever, not only did they manage to lose my parcel TWICE they then took no notice whatsoever of the company who sent the parcel who tried to get them to make a special delivery to me. They just sent me an email saying when they "should" deliver it in another 3 days, and told me the case was now closed. I used delivery companies a lot, but will make sure that this useless crowd never gets my custom again… Read Full Review

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★☆☆☆☆

“Unhelpful, stupid, and rude on the phone.”

Written on: 23/07/2015 by Avery234 (1 review written)

WELL they couldn't work out how where I lived so a 3rd party called me to confirm it was accessible via satnav, even he was surprised they had logged it 'unfindable' - he used Google maps to confirm I live on a MAIN Road. Said he would pass on his findings and to expect delivery tomorrow. Parcel - for no reason or explanation - was not delivered on any of the subsequent 3 days, despite 3rd party and company using UK Mail assuring me it would be delivered each day. By Saturday I Called UK Mail… Read Full Review

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★☆☆☆☆

“VERY POOR CUSTOMER SERVICE”

Written on: 22/07/2015 by Micaela94 (1 review written)

This service is ridiculous. The tracking service is a load of rubbish. The customer care is even worse. For example; I wanted to complain about the service I was receiving being very poor, to which I got an acknowledgment email and 5 minutes later they sent another saying they had closed my complaint? No resolution, no explanation, no nothing and still I haven't received my goods. Absolutely awful!… Read Full Review

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★☆☆☆☆

“Failed to Deliver”

Written on: 20/07/2015 by MosesBurnham (1 review written)

Three times in a row over the last week I have waited in for UK Mail to deliver a parcel from o2. Each time UK Mail had either said to me on the phone or to O2 representatives that they would definitely deliver. The last two times - via the O2 helpline - UK Mail admitted the parcel had not left the local depot - Ipswich. Today they even claimed to o2 that they had spoken to the driver and he would deliver at 2pm Today. At 5.30pm Today they admitted, on my second call to o2 that the parcel was… Read Full Review

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★☆☆☆☆

“Liars and cheaters not to trust at all ”

Written on: 20/07/2015 by Holden286 (1 review written)

My parcel should be delivered in Monday by I change that for Tuesday and wait all day in home and they lied that delivery attempt was made at 9:00 am but we all sitting on that time in living room. Then I contact them and they send text message saying delivery will be in Thursday and guess what? Yes no one come and when I contact them they send me another text message which one said that my delivery will be in Monday and again guess what? No one come! Liars and cheaters not to trust at all… Read Full Review

Kingphil57's Comment

Written on: 20/07/2015

almost exact same experience for me, sitting at home Today for the 3rd time in a week waiting for a parcel that I think is either lost or stolen by UK Mail staff.
Or maybe they are about to go out of business?

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★☆☆☆☆

“Lies,lies and more lies. Not even worth 1 star”

Written on: 16/07/2015 by Marksull7 (1 review written)

Delivery was due on a Monday but did not arrive. Came Tuesday but no one home to receive parcel so a card was left with no phone number to contact. Delivery rearranged for Wednesday. Phoned at 3pm and was told there delivery times are up to 6pm. Called back at 18:30 and was told delivery time was up to20:00. Needless to say it did not turn up. Phoned the following morning to be told they had tried to deliver but had been top the wrong address although they had posted a card at the right address… Read Full Review

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★★★★★

“Just did as requested”

Written on: 14/07/2015 by TrinityMcNeil353 (1 review written)

Basically couldn't be better. We were informed the day the parcel would be delivered along with a tracking number, we were called out urgently, I upadted their web site with a location to leave the parcel, we were notified that it had been delivered, when we got home, it was exactly where we had arranged, simple. Well done UK Mail!… Read Full Review

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★☆☆☆☆

“Totally Useless Service, Totally Useless Call Centre”

Written on: 13/07/2015 by ukNewton250 (1 review written)

Made one attempt to deliver when we weren't at home. Put an empty card, basically a piece of paper, that remained undiscovered among junk mail for two days. No messages regarding redelivery, no attempt at communicating. Delivery rearranged via website, time allocated, passed, no delivery. Rude Call Centre staff offered no explanation or apology, lied about an alleged second delivery attempt (not registered on website, no card left), offered another redelivery the following day without… Read Full Review

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★★★★★

“O2 Phone Faultless Delivery”

Written on: 09/07/2015 by BlackLab53 (1 review written)

On time, courteous, no problem finding our address though out in the sticks. Package safely delivered. What more do you want from a delivery service?… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 09/07/2015 by jelly2468 (1 review written)

We use UK Mail and they are always losing parcels and delivering them at wrong addresses. We constantly get complaints from customers because UK Mail lose parcels and you cant even claim it back, there customer service people are clueless and never call you back… Read Full Review

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★☆☆☆☆

“Useless service”

Written on: 06/07/2015

Awaited a parcel from Ebay, had a card put through my letterbox from UKMAIL dated 29/6/2015 that had no information on it as to what had happened to the parcel as i wasn't home..they have NO telephone contact service so an e-mail was sent to which i got an automated reply then nothing, so i wrote again and got another automated reply then finally i received a note saying they had tried to deliver the item 5 times and the parcel was sent back to the sender......however, NO other cards had been… Read Full Review

Newton32's Comment

Written on: 13/07/2015

Very similar experience with them claiming falsely to have tried to redeliver. There was a call centre number on the card but they were just taking the mickey, even put me on a loudspeaker when I was really exasperated for other staff members to enjoy. Wasted a day waiting for redelivery that was confirmed on their web see my complaint above. No contacts to speak directly to people involved in the delivery, or to complain and seek redress.

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★☆☆☆☆

“Awful service”

Written on: 04/07/2015 by Blobby123vnc (1 review written)

There are some good low-cost courier companies out there; sadly, UKMail is not one of them. They employ monkeys who don't give a fig about customer service. The last delivery driver could hardly speak, just grunted. Businesses - if you want to stay in business and/or want repeat customer orders, choose a different courier. Maybe one that has a proven track record instead of offloading responsibility to the cheapest… Read Full Review

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★☆☆☆☆

“Never use this company or buy from someone using them”

Written on: 03/07/2015 by Stevewright1965 (1 review written)

Was promised a delivery within a one hour slot guy never turned up. When phoned I was told he was running late. Never showed. Then told he attempted the delivery between the alotted times-complete lie. Next day phoned to escalate the complaint. Told there had been no delivery attempt and the escalation team would ring me back- did not happen. Eventually was apologise to and I would get an am delivery slot. Second person phoned denied all knowledge of this went against agreed am slot and stated… Read Full Review

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★☆☆☆☆

“thrown parcel broken no communication from UK mail”

Written on: 30/06/2015 by mowles (1 review written)

We used this firm at least 30times with no problem although I did catch the driver throwing parcel in back of his van even though it had written all over parcel "handle with care" then another driver done the same on another occasion. Consequently one of my parcel got broken through driver throwing the parcel over a 6ft fence I was told by the email from UK mail delivered and left in safe place which was a lie I was told this by my customer this is what happened as she wasn't in to receive and… Read Full Review

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★☆☆☆☆

“Total dissatisfaction.”

Written on: 29/06/2015 by 1StevieH (1 review written)

UKMail lost my parcel, failed to call me back 4 times. I spent four days trying to get some answers and got nowhere. The driver should have left the parcel in my porch and collected the signed card that they insist is left for the driver. The tracking info says delivered but I have no parcel. I do have the card the driver should have picked up and I have phoned and told them 4 times. I have also complained via their website and they sent a reply case closed. I am not wasting any more time the… Read Full Review

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★☆☆☆☆

“Delivered to the wrong address”

Written on: 29/06/2015 by 2-Hughes (1 review written)

I was expecting a delivery having just received an email to that effect. So was waiting for the hour slot with anticipation, the hour came and went. Went online to track the parcel only to be told it had been delivered and signed for. So I rang the help line and was told to "Go and ask the neighbors" no luck there. On ringing back they said they would check with the driver and about an hour later rang back with the news it had been delivered to a house with a green car outside, seems that is… Read Full Review

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★☆☆☆☆

“terrible”

Written on: 28/06/2015 by westfield2 (1 review written)

Only 2 parcels of 4 delivered. they had no idea why. difficult and expensive on the phone to get through then they did not call back. website inaccurate and delivery late. driver monosyllabic and unhelpful. Honestly do not know why a reputable company like Dell Computers would use them . Horrific… Read Full Review

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