UK Mail Group Courier & Delivery Reviews
Latest Reviews
★☆☆☆☆
“Mind numbingly bad”
Written on: 19/06/2013 by angryfred (1 review written)
The absolute pits of a courier service - do not ever use them and avoid buying anything of anyone who does (read more)
★☆☆☆☆
“would not recommend terrible service”
Written on: 18/06/2013
had to collect the item myself from uk mail which cost me bout a fiver in fuel said they had attempted delivery 3 times and left a calling card to let me know never recieved any calling and was at home most of the time on days attempted to deliver. Tried to phone them a couple of times to complain and rearrange another delivery but no reply. A terrible service do not use!!!! (read more)
★☆☆☆☆
“UK mail to collect Finlux TV for repair”
Written on: 18/06/2013 by simondevon75 (3 reviews written)
3 Times now for UK MAIL to turn up late for a 9am-5pm collection or NOT AT ALL. After we had waited the first time for 8 hours turned up 20 minuites outside 5pm and waited less than 10 seconds after we had waited 8 hours. Other 2 times a complete no show, they should be paying compensation for the 3 days spent off work etc. Tried contacting them online no response whatsoever. No awaiting a 4th rearrangement for repair collection I am not holding out any hope for them to bother to turn up... (read more)
★☆☆☆☆
“Can't contact them”
Written on: 16/06/2013
Missed the delivery yesterday so they have left a note saying it is to be delivered today. Trying to call the 0845 number to find out if they roughly what time, got an answer phone message, moved onto ringing for 5 minutes and then cut out. Trying to leave instructions for them to hide the parcel in the garden online, but can only write a maximum of 35 characters on the "manage your delivery" section of the website. You then have to print out the instructions for the delivery... (read more)
★☆☆☆☆
“Worst Delivery experience ever”
Written on: 11/06/2013
I had a delivery from Dell via this company. They gave me no warning on delivery time, when I missed their drop off the 2nd time they left a note saying to rearrange delivery on their website which I did for the next day. The Next came and went. I waited in all day. Eventually at 6 O'clock I tried ringing the main number on their website. AVOID THIS NUMBER! I was on hold for over 10 minutes on 3 occasions. They clearly never answer that 0845 number. Use saynoto870 to find a decent number.... (read more)
★☆☆☆☆
“Oh so bad”
Written on: 10/06/2013 by acneman (1 review written)
I ordered some stuff from a site. The site tries to send me 2 packages via uk mail. uk mail delay one of the packages for some reason, now I have to arrange to be home for 2 days for 2 deliveries (I get a text telling me this). Then no-one turned up, on either day. Did not ring the bell, did not leave a missed package slip. There can be no confusion here, I have a neighbour who runs a business from home, they categorically did not try to deliver any packages. I immediately email ukmail... (read more)
★☆☆☆☆
“Jobsworth delivery driver - orange phone delivery”
Written on: 10/06/2013 by martineaton (1 review written)
I ordered a phone off orange, which I arranged for my wife to collect from the depot. There was no problem with this, she took my passport, had our electricity bill and collect the parcel fine. However as thee was a problem with the phone it neded to be replaced. I had the second parcel delivered to our house, but I was unable to pick a time for delivery that suited me. as I was only offered morning deliveries (despite being tol;d by orange that deliveries are made up to 8pm! So as I was... (read more)
★☆☆☆☆
“Never again”
Written on: 10/06/2013
I was expecting a delivery Friday 7th as l had paid for next day delivery, the night before l got a text to say parcel delivery between 12.30 & 4.30 pm by 5pm nothing had arrived so l rang House of Fraser they called UK Mail only to be told they had delivered it to a neighbour they gave a surname that l didn't know so by now office staff at UK Mail had gone home l was told they would contact me today, this morning l called House of Fraser once again they contacted UK Mail & was told the... (read more)
★☆☆☆☆
“worst delivery experiance ever”
Written on: 10/06/2013
iv never know such worse service. talktalk sent me a package in which i was told to wait in 8:30-12:30 they turn up at 1:44 when im out. when trying to phone them to change adderess it was 6 unanswerd 15 min call. and ended up online chancing my luck. (read more)
★☆☆☆☆
“Before Buying find out what delivery service”
Written on: 08/06/2013 by Arbee1 (1 review written)
Due to the incompetence of Ukmail the parcel has disappeared within their organization as the parcel was not scanned, despite the driver leaving a card explaining he was unable to deliver the package with a consignment note no. There was no indication on the card of what action the driver would take as no boxes were ticked. I chased Ukmail on numerous occasions, who explained there was no item in their system but to pacify me said it was on the van to be delivered.I was assured it would... (read more)
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Showing 1 - 10 of 730 Reviews
★☆☆☆☆
“Would never use again”
Written on: 08/06/2013
If i knew my delivery would have been with ukmail then i wouldn't have bothered buying the item in the first place... They said it would be delivered today between 10am and 2pm and i receive an email at 9pm saying the item has been delivered to my address and that i myself have signed for it, they must be taking the mick. Been at home all day waiting for the delivery and they tell me that i have signed for it. I would highly recommend to avoid ukmail at all costs... They need to sort it out. (read more)
★☆☆☆☆
“Dont use these”
Written on: 07/06/2013 by DeanThomas (1 review written)
I have had a parcel from orange, I arranged a time of delivery between 08.30 -12.30. Having taken time from work to receive the parcel I had to give up. The parcel was then delivered at 16.47, my 14 year old son was at home, answered the door but the delivery man refused to leave it with him, they said the item was to expensive to leave with him. I phoned the customer helpline which then took 40 minutes for the company to answer. I was told that the parcel would definitely be delivered... (read more)
★☆☆☆☆
“No thanks”
Written on: 07/06/2013 by monjo22
EE should be using a different supplier. How can you state you have attempted to deliver yet no one came to my house at all and not leave a calling card absolute stupidness. Now I have to go and pick it up. I have been on the phone for so long ie 35mins (I think they should check the pulse of their workers). This is definately a Watchdog complaint! I urge you guys to go on Watchdog. (read more)
★☆☆☆☆
“Still trying to find my package”
Written on: 06/06/2013 by Hwarren1
Worst company in the world! I still have not received my parcel after them trying to deliver on Friday last week, I rearranged for Monday, they claim to have left it in the porch of my house when I asked them to put it in the outbuilding behind. By the way, my house doesn't have a porch! So it is not at my house! They claimed they would send a driver to my house and give me the parcel yesterday and apparently the driver forgot, I was promised he would come today and still no sign of him! Do... (read more)
★★★★★
“Delivered on time.”
Written on: 06/06/2013 by darkmagi (2 reviews written)
I was a little apprehensive after buying an item online because of all the negative reviews about this company but I needn't have bothered, They delivered my item on time & with no problems, the only change I would like to see is an estimates time that the item will be delivered by, other than that I was happy with there service, would I recommend this company to a friend NO but only because of all the negative reviews this company has got, if they got a few more good reviews then that may... (read more)
★☆☆☆☆
“Don't even bother!”
Written on: 06/06/2013
When i didnt receive a package I decided to call UKMails help line, 5mins into listening to a ring tone... it cut off. It does that quite often. Then sometimes it switches to an announcement and into some sort of queue... then you know you're in! However... that just means you could be waiting 20-25mins before getting to someone! 3 calls before I managed to get to someone to say its lost! (read more)
★☆☆☆☆
“Worst company ever”
Written on: 06/06/2013 by ftb245 (2 reviews written)
The driver kept my parcel on his van for two days but never delivered depsite numerous calls by the sender and myself. In the end had to go to the depot which is 3 mins drive from my place to collect. The staff apologised for the delay but gave no reason why the driver didn't deliver. 2 days, 2 miles drive and no delivery. Had all sorts of things happening with couriers over the years but not this. I didn't choose them as the delivery was prepaid but I will avoid UKMail like plague in the... (read more)
★☆☆☆☆
“Why are they still in business?”
Written on: 05/06/2013 by kenshaw (4 reviews written)
I've had numerous things delivered by this company or should i say NOT delivered by this company. Drivers claim to have been to the house when i've been staring at the front door waiting in anticipation. Either the drivers wear a cloak that makes them invisible or they are blatant liars. The staff are friendly on the phone once they actually answer that is, average waiting time for me has been around 10 minutes. They answer the phone and sound a bit like they are as fed up as you... (read more)
Kenshaw's Response to kenshaw's Review
Written on: 05/06/2013
I forgot to mention, they tell you to use the website to manage your delivery and you can't do anything as it's all controlled by the person who sent you the item. Pointless.
Reply to this comment
★★★☆☆
“no answer on phone. immediate twitter reponse”
Written on: 05/06/2013 by SpannerReady
Spend hours trying to chase them up on the phone and no answer. feel ripped off at the premium number as well. However when I thought of using twitter they replied within 30 minutes and sorted out the issue I was having. I am all for using social media but it wasn't really advertised. The phone line was the main port of call on the website and via the text service. Via twitter the driver was given my mobile number etc. Why can't they be this flexible from the start. I can understand why... (read more)
★☆☆☆☆
“Disinterested, terrible service, still chasing a refund. ”
Written on: 04/06/2013 by TrishBrown (1 review written)
I booked and paid for a delivery of cheese to go to a customer. They failed to collect at their stipulated time and when I contacted them I was informed that the delivery slot had been amended. The call centre agent could not tell me why this was the case and told me that I had to write in for a refund. I drove the consignment to my customer to ensure that their order was met, which was a 100 mile round trip. I have since tried several times to contact them for a refund as per the agents... (read more)
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Showing 11 - 20 of 730 Reviews
★☆☆☆☆
“Avoid like the plague !”
Written on: 04/06/2013
Worst company ever, waited in for two days for a delivery which they promised would be delivered before 6pm on day one, its now 7:30pm on day two, and still no sign of it. If you need something delivered on time, then don't use uk mail, complete and utter rubbish (read more)
★☆☆☆☆
“Worst delivery company”
Written on: 04/06/2013
I ordered a large garden lantern from Amazon. When it was delivered I was out so a note was pushed through the door. It said the parcel had been left in the blue bin. Went outside to check the bin, no parcel. Had to check all the neighbors bins before finding it in one across the road. Parcel was upside down and had obviously been dropped in the bottom. No surprise.... all glass was smashed. The lantern itself was well packaged and had lots of insulation round it. The 'fragile' sticker and... (read more)
★☆☆☆☆
“Avoid at all cost”
Written on: 03/06/2013
Have only ever had 2 dealings with UK Mail and I can honestly say they are the worst company ever. How they are still going I really don't know. The first time I got a missed delivery notice through the door. I arranged to pick up the parcel from my nearest depot, called to double check it was there to collect and off I went. When I arrived I was told it was not ready to be collected as it was in the warehouse somewhere and had not been moved yet... so why tell me it was there ready to be... (read more)
★☆☆☆☆
“impossible to contact”
Written on: 02/06/2013
DONT USE USELESS COMPANY AUTOMATED SERVICES IMPOSSIBLE TO TALK TO COSTS MONEY TO CALL EXPECT TO WAIT LONG TIME ON CALL MAKE MONEY ON CALLS NOT FREE PONE (read more)
★☆☆☆☆
“Possibly company focussed but not customer focusseed”
Written on: 02/06/2013
Limited redelivery options, limited collection centers and limited opening times. What a joke this company is, I had requested an alternate delivery day and no one turns up. Then Orange requested another delivery day with a time slot and again no one turned up. A joke of a company. (read more)
★☆☆☆☆
“Rubbish service all round bad company ”
Written on: 02/06/2013
Waited in all day for a delivery it's now gone 6pm still not here (read more)
★☆☆☆☆
“Worst courier service in the UK?”
Written on: 31/05/2013
Delivery was scheduled for 9am-1pm. I waited in all day, close to the front door, but no delivery. Later that evening, the website showed that the delivery had been attempted at 11:30, and a card left. No card was left, and I'm pretty sure that no delivery attempt was made. Judging by other people's experiences, it looks like they're lying. I'm going to complain directly to T-mobile, as I doubt this mob would care. I wouldn't buy from a company that uses UKMail for deliveries. (read more)
★☆☆☆☆
“total c nuts!”
Written on: 31/05/2013
Dont ever use these jokers. Wont wait 30seconds for you to answer door. Inept drivers without an ounce of common sense who cant read simple notes/signs. Collection depots miles away, if you dont drive - forget it! Ring them and you'll be waiting an hour on hold, idiots that finally answer your call dont have a clue and barely speak english. Never mind what goes on behind the scenes... (read more)
★☆☆☆☆
“Call Centre Hell”
Written on: 31/05/2013
Can't be bothered with plenty of detail. I have been holding for over half an hour trying to get hold of someone to tell me where my parcel has been delivered, as it certainly wasn't where it was supposed to be. Good job I don't need it today... oh, I do. (read more)
★☆☆☆☆
“Why am i waiting”
Written on: 31/05/2013
Ordered an item for next day delivery, tracked online and all day it stated out for delivery. Miraculously at 17:30 the status changed to delayed with a time stamp of 12:00pm. Rubbish and that is putting it mildly (read more)
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Showing 21 - 30 of 730 Reviews
★☆☆☆☆
“Worst service I can imagine”
Written on: 30/05/2013 by userxy (1 review written)
Parcel was first delivered 2 days ago, since then they were here 4 times, no card, no notice, nothing. Spending my entire day home, took a day off, still nothing. Checked the tracking, they say they were here 5 minutes ago, but I wasn't home, still no card. Trying to ring them, no aswer. Thinking of going there tomorrow and.... I would never ever use it again, and wouldn't reccomend to anyone. Rubbish!!!!!! (read more)
★★★★☆
“Helpful Customer Service”
Written on: 30/05/2013
Missed a parcel by minutes (found a note through the letterbox stating they would try again the next day), called customer service and they rang through to the depot and re-arranged delivery for the same day, I was on the phone no longer than 3 minutes. HOWEVER!: The customer service department noted that 'delivery had not yet been attempted', therefore re-delivery should not be a problem. I thought nothing of this until i read other reviews which detail how delivery statuses often don't... (read more)
★☆☆☆☆
“Rubbish”
Written on: 30/05/2013
I was meant to receive a iphone 5 they said it would be with me between 8 and 12 and it never turned up.. The lady I rang up and spoke to said it would defiantly be with me before 6pm yet again it never turned up.. They said it had been delayed and would be with me 4 days after between 8 and 12 still no phone.. (read more)
★☆☆☆☆
“Dreadful. ”
Written on: 29/05/2013 by krinun (2 reviews written)
Ordered item online. UKMail left a calling card. Attempted to arrange a collection and their website is broken, giving spurious error message after error message. Tried the following day, same result. Have now been on the phone waiting to be answered for over 22 minutes. If only my item had been sent by Royal Mail. (read more)
★☆☆☆☆
“"lost in transit".”
Written on: 29/05/2013
2 parcels dispatched together to me on Friday for next working day delivery. Monday afternoon, door bell rings, great I thought, my parcels. Wrong!Driver has only 1 parcel. "where's the other one" I ask, "Don't know", says the driver. Oh well, I thought, I'll give them another couples of days. On Thursday, still no parcel so contact the sender who contacts UKMail.Then I hear nothing until Monday afternoon when UKMail turn up again with a parcel which looks like they have re-packed in some... (read more)
★☆☆☆☆
“I was called a LIAR.”
Written on: 21/05/2013 by hutoakos (1 review written)
I had my parcel delivery scheduled and my housemate at home. He booked a day off to receive it as it is very important. E/mail said it will be delivered between 10.30 and 14.30. Nothing happened till 14.24 when they changed the online status for "nobody at address, card left and delivery rescheduled". My housemate was sitting at home and waiting. On the phone the operator said the driver was there and nobody was at home however he is unable to contact the driver. I said that is not possible.... (read more)
★☆☆☆☆
“Never Trust a Liar”
Written on: 18/05/2013
Ordered a simple package to be delivered at offices (so there was always somebody there). Out for delivery on tracking pages but then delivery delayed due to no contact/access. No card was left or access tried? so looked through web pages for contact details - no answer with phone, no query possible with other delivery options. Checked again later and apparently I have rearranged the delivery for tomorrow..... well that is nice to know. Don't use and don't trust. This is the second time... (read more)
★☆☆☆☆
“Disgrace”
Written on: 17/05/2013
The driver pressed the intercom and when I pressed open he went back to his van instead. When I called the office to query what was going on I was told that the driver reported that I was not at home. Such a liar. And now I have to waste another day off worjk to get my delivery. (read more)
★☆☆☆☆
“apalling !!”
Written on: 16/05/2013 by plasticman (1 review written)
They collected a consignment from me in Shrewsbury on 2nd May to go 40 miles to Stoke on an overnight service, paid for in advance.They claim they couldn't find the address (a farm on a 600m long lane !!) The goods were then marked on their website as Return to Sender and promptly sent to Slough by mistake. After lots of time wasted waiting for the phone to be answered (30 minutes wait, several times) they dropped the parcels behind the consignee's gate on May 16th - 14 days after they were... (read more)
★☆☆☆☆
“Shocking Service !!!!”
Written on: 16/05/2013 by stealth300
Tryed to change delivery address for a parcel via the sender who sent three emails on three different days and all three were ignored by UKMail. Sender even rang UKMail and still they failed to deliver or acknowledge the change of address. As for phoning UKMail that was a complete joke. I rang about seven times over an eight day period and managed to get through to someone once. Why have a call center if no one answers the phone,absolutely ridiculous . Avoid at all costs........and I still... (read more)
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Showing 31 - 40 of 730 Reviews
★★★★☆
“Fine just rude over the phone service”
Written on: 16/05/2013
Ordered a macbook pro through apple which Im writing this review on now and when I ordered it, I didn't realise they used UKmail to deliver and reading the reviews I started to panic but it was too late to do anything. The day it was supposed to arrive through next day delivery, the tracking system unknown to my knowledge at the time had broken and at 2pm it was still saying it wasn't out for delivery. So I gave them a call and got a very rude man on the phone who wouldn't help me and made... (read more)
★☆☆☆☆
“discusting service”
Written on: 16/05/2013
Worst delivery service ever they keep saying they forgot to load my parcel on the van!!!!!!!!!!!!!!!!! and they dont answer the phone!!!!! they have now said they have upgraded r time slot and it will be here before 12 tomorrow....................we shall see, DONT EVER USE THIS COMPANY!!! (read more)
Krand's Comment
Written on: 29/05/2013
Agree, agree, agree!!! I waited in for 3 days - each time I was told the parcel hadn't been loaded on the van when I phoned up to find out why I had wasted my day.
A couple of times the helpdesk told me to collect from depot (surely not the point!).
Luckily I didn't as I finally found out from the van driver that the reason he hadn't loaded my parcels previously was because they had clearly been smashed.
UKMail wreck customers' goods and don't bother to let you know what is going on - even when you phone.
The helpdesk is very unhelpful! (assuming you can get an answer at all.) Appalling service.
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★☆☆☆☆
“Utter Useless”
Written on: 15/05/2013 by petbeemer (1 review written)
Item was sent palleted, first delivery was missed which is fair enough, card left said 'we will try again tomorrow' which never happened nor the next day nor the next, then when I realised you have to go online to 'manage' your delivery (which isn't clearly stated) I couldn't anyway and had to ring. After 25 min's on the phone I got through and explained that 99% of people work for a living and aren't actually in to sign for a parcel through the day, it was agreed that delivery would be next... (read more)
★☆☆☆☆
“next day delivery took 4 days!!”
Written on: 15/05/2013
I work for am IT department in a hospital. I ordered a part and paid £7 for next day delivery via this company. on the day it should have arrived it just said awaiting delivery on the website all day, the next day they came to deliver, asked our receptionist where the IT office was then would not leave the package with them as there was no name on it??? (all detials were supplied) I then had to phone them to provide my name at which point they said it would arrive Monday--- its now 5pm... (read more)
★☆☆☆☆
“Wish I could give 0 Stars.”
Written on: 14/05/2013 by JoshRawrX (1 review written)
Possible the worst courier service I have been unfortunate enough to deal with. Several times now I have not received my parcel, only to go on to the website to find that they couldn't deliver, citing some pathetic excuse that only amounts to laziness on behalf of the driver. No phone call, no buzz on the intercom, nothing. What's more, they couldn't even be bothered to leave a card explaining why they were "unable to deliver" Absolutely abysmal customer service, made no attempt at an... (read more)
★☆☆☆☆
“UK Mail - Avoid at all costs!”
Written on: 13/05/2013 by Hawk1 (1 review written)
As an Internet retailer we have used a number of different courier company's over the years and UK Mail have been the worst by far. We signed up to UK MAlL earlier this year and have no ends of problems with them. Their drivers have lost a number of parcels, leaving them on door steps, over fences and in communial areas in blocks of flats. This has happened even though our acount with them was set up as signature required. They lost nearly a £1000 worth of items and have paid just £12.00... (read more)
★☆☆☆☆
“Do not use this company! terrible service”
Written on: 11/05/2013
UK mail lost my parcel and didnt even bother to tell me, instead I was repeatley told that it was going to be delivered the next day.Parcel still not arrived after 2 weeks! Totally useless. (read more)
★☆☆☆☆
“Why do TMobile them? Driver phoned me to say 5 mins...”
Written on: 10/05/2013
...guess what? It didn't materialise. Left a message with the driver twice, phoned the 'helpline' (premium rate) and couldn't get through. Called TMobile, who didn't sound surprised and patched me through to the same line. Still waiting now... Why would the driver phone me to confirm house number and then not turn up? Not happy as took a day off work, anticipated it would be the stated '11am-3pm.' A case for OFT surely? Welcome to Cameron's privatised Britain... (read more)
★☆☆☆☆
“Terrible Customer Experience”
Written on: 10/05/2013
Parcel tracked as delivered but not to us. No card left to say where. Phoned Ukmail they eventually answered and promised to look into it and phone me back within the hour. No call came. After 3 hours went round depot where i was told that the driver had gone back to where he had delivered it to see if he could retrieve the package. 8 hours later and still no phonecall. Have been ringing ukmail for 35 mins, just left phone ring but nobody answers. I have no package and no way of... (read more)
★☆☆☆☆
“They lie”
Written on: 10/05/2013
I waited in all day Wednesday for a replacement for a stolen mobile on my daughter's behalf. No parcel came. T-mobile apologised profusely and said it would definitely be here 9-1 on Friday. I decided to call them on Friday morning to see if there was a delivery scheduled for my address - 'we have no record of a delivery scheduled to that postcode'. After much much messing about with T-mobile, I was told that UKmail had attempted to deliver it on Thursday - which had never been offered as... (read more)
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Showing 41 - 50 of 730 Reviews
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Joejones231's Response to acneman's Review
Written on: 14/06/2013
Excellent review, very informative, pity that im also waiting on a delivery after reading this