UK Mail Group Courier & Delivery Reviews - www.ukmail.com

★★★★☆
4.2 / 5
23101
80% of users recommend this
  • Value For Money

Summary

Formerly known as Business Post Group
UK Mail Group reviews here at Review Centre

Media Gallery for UK Mail Group Courier and Delivery www.ukmail.com

UK Mail Group Courier and Delivery www.ukmail.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Totally Useless”

Written on: 24/07/2016 by ShaynaCross267 (1 review written)

A parcel was claimed by tracking page to be left behind gate. It was not. We had been in all day. I rang them and they said the driver had delivered it. No further information was given. After 4 phone calls, They said it might have been delivered to the wrong address but they did not know. After another 2 phone calls they said it was delivered to the wrong address but would not tell me where. There was no excuse, The parcel was clearly labelled with the correct address and post code. This… Read Full Review

Report this review
★☆☆☆☆

“Incompetent and untrustworthy!”

Written on: 21/07/2016 by julieannnorton (1 review written)

I will keep this brief but believe me it is rather long-winded. I ordered a new Samsung S7 Edge in May which was delivered on time with no issues. Unfortunately after 2 weeks it became defective so it was sent back for a replacement. This is when it all went wrong. The replacement was dispatched and UkMail sent a text stating it had been collected from the supplier and a delivery date given. Then it disappeared (text received stating "delayed") I left it 2 days then contacted them, they… Read Full Review

Report this review
★☆☆☆☆

“Unbelievably bad”

Written on: 15/07/2016 by msBowers25 (1 review written)

Despite several attempts, they have failed to even attempt to delivery my parcel. No contact, simply fail to turn up, website says 'delayed' and then a text arrives next day saying they will deliver 'today', then don't. Avoid like the plague, completely useless, no clue as to how to deliver an item… Read Full Review

Report this review
★☆☆☆☆

“Told person name”

Written on: 13/07/2016 by Meier402 (1 review written)

Delivered to the wrong address, tricky as correct building has a unique post code. Didn't get back in touch when they said they would. Told person at wrong address the name to sign. Item lost (mobile phone). Won't help as they say it must of been myself who signed and they must of delivered it to my address. Poor customer service, unhelpful rude staff, dishonest delivery personal… Read Full Review

Report this review
★☆☆☆☆

“Total Failure of 24 hour service”

Written on: 07/07/2016 by Laneay209 (1 review written)

A parcel was scheduled to be picked up from me on Monday 4 July.. It didn't happen. On Tuesday I received a text saying it would be picked up between 15.30 and 16.30. It is now 19.55 on Thursday and it has still not been picked up. They allegedly had a systems failure on Monday; this is not a valid excuse for a delay of more than 4 days in 2016. It is. The tracking system shows it as expected delivery today. I am also expecting a delivery by ukmail. This should have been picked up on Monday… Read Full Review

Report this review
★☆☆☆☆

“Absolutely a disgrace. Don't use this service!”

Written on: 05/07/2016 by TaraTLND (1 review written)

UKMail was supposed to deliver my parcel on Monday, 4th July 2016, it's a next day delivery service. (I ordered from Thursday, the week before). I waited the wholeday then 15 min after passing their suggested hour (3-4 pm) and no contact, I saw online that it was undated "delayed". Called up the customver service to hear the driver updated "noone answered" A lie! No bell ring, no sorry card! CS said they would contact driver and called me back within 2 hours, noted down my phone number. Never… Read Full Review

Report this review
★☆☆☆☆

“Do not use ”

Written on: 01/07/2016 by fdoyle (1 review written)

I have had e mails on 3 consecutive days giving time slots foe a delivery. I have ensured I have been in to receive the delivery but no delivery. Tracking info is obscure and has twice stated the parcel is in the location yet this obviously means nothing. Companies beware, this kind of poor service influences future sales. I will not be ordering from any company who ships with UKMail again… Read Full Review

Report this review
★☆☆☆☆

“The worst company I have ever dealt with”

Written on: 23/06/2016 by Harrisem311 (1 review written)

If i could leave a zero star review I would. I recently bought something from a company who used UK mail as their courier. I paid extra for a 24hour delivery service. They arrived the next day at my elderly parents house with half the order, which was politely refused as there was no way to sign for half the order. The deliver man became both aggressive and abusive towards my parents, then openly told them that he would not redeliver the items again. Over the next TEN days UK mail held my goods… Read Full Review

Report this review
★☆☆☆☆

“Stressful and extremely frustrating experience ”

Written on: 21/06/2016 by StressedMum69 (1 review written)

Missed one delivery as we were at work. Arranged for it to be delivered on another day explaining that I would be home from work at 13:00. Got home and had a 'Sorry we missed you' card through the door from 11:00!! When I rang she said it was not guaranteed and 'at the driver's discretion'! Rearranged for it to be delivered today and stayed at home from work especially this morning as it was showing on the UK Mail website as being scheduled for delivery between 10:14 and 11:14. By 11:00 I rang… Read Full Review

Report this review
★☆☆☆☆

“Worst company and customer service I have ever come across”

Written on: 15/06/2016 by daniemjackson (1 review written)

Received a text for UKMail that I was going to receive my parcel on Monday. I made sure to be in. All of a sudden I get an email to say the delivery had failed due to no answer and that I would have a card through the letter box with a parcel number. There was absolutely no knock or ring at my door. Needless to say no card either... So I rebook for Tuesday. I stay in ALL DAY. I even email customer services to ensure the parcel is on it's way to me which they assure me it is. I follow their… Read Full Review

Report this review
★☆☆☆☆

“Worst delivery company ever ”

Written on: 14/06/2016 by JanelleHanley415 (1 review written)

I have been waiting in for 2 days straight to get a parcel and it's never shown up I have got one not saying sorry we missed you because I was on the toilet the drivers are the worst for not giving you a chance to come to the door. I will never shop with an online company that uses this company people stay well clear of them when you try and call them it just rings for as long as half an hour and you can't even get a hold of the local office it just rings out. Beckie I spoke with in customer… Read Full Review

Report this review
★☆☆☆☆

“No Customer service - AT ALL”

Written on: 09/06/2016 by Maddenfw490 (1 review written)

You cannot speak to anyone, the answering machine offers a few options but if none of them match your needs, it cuts you off. I needed to know if a parcel was being delivered today (We missed the courier yesterday)but there is no way of knowing. I found the only option was to email them and an automated reply stated that someone will get back to me tomorrow at the earliest. Back to Royal mail for me… Read Full Review

Report this review
★☆☆☆☆

“Terrible service”

Written on: 08/06/2016

I ordered a matress online whihc was to be delivered on Monday 6 June. Following a text message at 8.44am stating the delivery would be between 4.30pm and 5.30pm so I was hopeful. However, by 5.30pm, there had been no delivery and no further text messages advising there was any issues. Unable to contact UK Mail but the mattress providers advised the delivery van had broekn down and delivery would re-scheduled for Tuesday 7 June (without any consultation with myself to confirm if this was… Read Full Review

Report this review
★☆☆☆☆

“Absolutely Rubbish”

Written on: 08/06/2016 by Woodburner11 (1 review written)

I was due a delivery on Monday and given an allocated time slot of one hour, no show and was messaged to say I wasn't in, got in contact straight away to say I was and could the driver return, no reply received apart from to say he had tried a house with a different coloured door to mine. Rearranged another delivery the next day, confirmed they had all my telephone numbers in case they couldn't find me and agin a no show. I sent them a complaint and cancelled the order I had waisted enough… Read Full Review

Report this review
★☆☆☆☆

“NASTY PEOPLE”

Written on: 05/06/2016 by malta9623339 (1 review written)

I RECEIVED A TEXT FROM UK MAIL THAT MY PERCEL WILL BE DELIVERED BETWEEN 18:00 TO 22:00 AND I WAS TO GO AND PICK MY SON AT THAT TIME AND I HAD TO CANCEL TO PICK UP MY SON. I WAITED TILL MIDNIGHT NO ONE TURNS UP OR CALL OR EVEN TEXT ME BACK TO EXPLAIN WHATEVER REASON THAT WAS HOLDING THEM FOR NOT COMING. THIS IS THE MOST SILLY COMPANY AND I WILL ACTUALLY STOP SHOPPING WITH ANY COMPANY THATS USING UK MAIL FOR DELIVERY THIS IS DISGUSTING AND NASTY BEHAVIOUR… Read Full Review

Report this review
★☆☆☆☆

“Failed delivery ”

Written on: 31/05/2016 by Emptypromises (1 review written)

Said the driver attempted delivery 4 times.To my knowledge he never did.(no card ever left) After several emails said they would definitely deliver on 27/5.Took my mobile phone number and once again failed to materialise.They are truly experts in lying. Customer service?It doesn't exist . Completely farcical! Fob you off with promises that they have no intention of fulfilling… Read Full Review

Report this review
★☆☆☆☆

“Box not delivered, forged signature”

Written on: 26/05/2016

Uk mail have forged my signature for a box that has not been delivered… Read Full Review

Report this review
★☆☆☆☆

“Absolutely rubbbish”

Written on: 15/05/2016 by Young209 (1 review written)

Was told me parcel would be delivered on a specific date so I had someone wait at home for it. the idiotic driver went to the house, caretaker opened the door he said he would not deliver to the caretaker and took the parcel back. I hope they start losing contracts, maybe they'll sit up… Read Full Review

Report this review
★☆☆☆☆

“Unreachable, no customer service, no delivery at all!”

Written on: 13/05/2016 by Akk2A (1 review written)

Terrible experience, unacceptable (non existing!!) service and poorest customer service ever. For a start, they only keep your parcel for 5 working days, so in case of any unexpected issue you cannot rearrange the delivery or go to the depot any later than a week (!). It's very hard to get to talk to them (not even long wait, but no option is given unless you have already had a problem or entered in an exceptional case). You cannot pick a time slot for the delivery, the drivers don't phone you… Read Full Review

Report this review
★☆☆☆☆

“If I get strange puppies you will have to help!!”

Written on: 04/05/2016 by Philliph75 (1 review written)

If the gate's shut then shut it again when you leave. A fundamental for any delivery service. This wasn't done by your delivery man. Most of the deliveries I have are fine - with gates shut. Postman always shuts my gates. UKMail however did not. Thumbs down… Read Full Review

Report this review
overview