UK Mail Group Courier & Delivery Reviews - www.ukmail.com

★★★★☆
4.2 / 5
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Summary

Formerly known as Business Post Group
UK Mail Group reviews here at Review Centre

Media Gallery for UK Mail Group Courier and Delivery www.ukmail.com

UK Mail Group Courier and Delivery www.ukmail.com

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Latest Reviews

★☆☆☆☆

“Sitting 3 miles away and won't deliver until Monday ”

Written on: 24/09/2016 by Aussie82 (1 review written)

My parcel arrived in Belfast within a couple of hours from the mainland UK unfortunately UK-mail don't deliver on a Saturday or Sunday so I won't receive my parcel until Monday so what their trying to tell me is from 7:45 on a Saturday morning until whatever time they show up on Monday my parcel will probably sit in a warehouse or in the back of a truck I think it is a disgrace. and when you try and ring them they are only open until 12 PM lunchtime on Saturday, they are not open on a Sunday… Read Full Review

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★☆☆☆☆

“Delayed”

Written on: 23/09/2016

I have been waiting for a delivery from Sony mobile, the tracking number given took me to the site of UK Mail, and the details said..." DELAYED " I emailed them twice, the next day I received two emails from them saying that the query was now " CLOSED " no reason for delay or when I might expect my delivery....just " closed ".....this is the third time this year I have had something sent via UK Mail and all three occasions the items have been " DELAYED "....this SHAMBOLIC company needs to be… Read Full Review

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★☆☆☆☆

“Shambles”

Written on: 17/09/2016 by ei872klo098 (1 review written)

I was waiting for a very special, fragile delivery of a shroud, this had been in an exhibition in Exeter to remember The Battle of the Somme. up to this point it had been handled by the artist who made it and the army, who laid the shrouds out for the exhibition and moved them off the site. So, delivery slot was 5-6pm yesterday 16th September. I had requested a txt update, got this at 5.30pm to say I am next. At 6pm no show, so I looked on-line to track delivery. It said at 5.30pm 'delayed'… Read Full Review

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★☆☆☆☆

“No Respect to Battle of the Somme figures”

Written on: 16/09/2016 by B7186 (1 review written)

Driver arrived 10 minutes before expected time slot, box and figure looks like it has been jumped on absolutely disgusted… Read Full Review

Ei872Klo098's Response to B7186's Review

Written on: 17/09/2016

Oh no, I have just written a review for this company. I was expecting a shroud yesterday, they just did not show up at all. I am worried about the lack of respect for the shroud. I had to re-arrange delivery for Monday, but have visions of this going on and on. The nearest depot is miles away, and without a car is very hard to get too. After all the care taken by the artist and the army, why they chose ukmail is beyond comprehension.

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★☆☆☆☆

“Horrendous”

Written on: 13/09/2016 by sarahlouise3 (1 review written)

Had a missed parcel note through the door so we rearranged delivery for another day ( they gave us a 1 hr time slot) this didn't arrive. This repeated itself on the following day. Phoned 4 times this morning, finally got through. He told me there was no one in the area today, I was just about to go out and the parcel arrived. Awful service… Read Full Review

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★☆☆☆☆

“No contact no parcel!”

Written on: 11/09/2016 by 46McCallum (1 review written)

UK mail are refusing to deliver my parcel saying 'the driver can't find your address as you live on an unclassified road'. They are now not even answering contact messages (I can't figure out how to talk to a human!). Sigh… Read Full Review

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★☆☆☆☆

“Appalling company”

Written on: 08/09/2016 by Abbeyb468 (1 review written)

4 non-deliveries in a row this week. Disgraceful company with terrible customer services and a supervisor in Exeter branch who could not be bothered to speak to me - avoid at all costs… Read Full Review

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★☆☆☆☆

“Worst Service Ever”

Written on: 21/08/2016 by Snyder177 (1 review written)

You have to give up your job and wait at home for a week or two. Remember not to go out at all in this period in case they turn up which they probably will not. Going to the toilet in this period is a No No as well. Complete disgrace of a company… Read Full Review

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★☆☆☆☆

“HATE UKMAIL WITH A PASSION”

Written on: 12/08/2016 by NSATTAR (1 review written)

THE MOST ATROCIOUS DELIVERY COMPANY I HAVE COME ACROSSS!!! SO UNHAPPY WITH THEM, I HAVE NOT RECIEVIED MY PARCEL AS THEY DELIEVERED TO A NEIGBOUR WHICH IS NOT EVEN MY NEIGBOUR AND NOW I CANT GET MY PARCEL WHICH IS HIGHT VALUABLE ITEMS INIT. I HAVE TRIED CALLING AND EMAIL BUT THE STUPID SYSTEM DOES NOT ALLOW ME TO CONTACT THEM AT ALL!!!… Read Full Review

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★☆☆☆☆

“Damaged Package and no acknowledgement of blame”

Written on: 11/08/2016

Damaged package arrived delivered by UK mail. The package was torn open and crushed with the contents exposed. I cannot add a photo to show how badly damaged the package was but I was so shocked at the condition of the package that I wrote an e-mail complaining to the company directors and received this reply which blamed the company that I bought the item off. This is extremely poor customer service and a poor way to respond by the directors who have passed the problem to a junior instead of… Read Full Review

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★★★★★

“Spot on Delivery Service”

Written on: 04/08/2016 by ShayleePorter150 (1 review written)

What can I say but WOW. 2 deliveries in 2 days by the same driver who was very polite and courteous and a credit to your company. The emails you sent telling me when the parcels were being delivered was spot on and so helpful. Thank you for a Brilliant Service… Read Full Review

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★☆☆☆☆

“Discraceful company”

Written on: 02/08/2016 by mecawood (1 review written)

My Ebay delivery through UK Mail was an absalute disaster. I paid extra for Express 24hr delivery which took 7 days. I needed my item urgently and in the end had to cancel my order with the seller who use Uk Mail for all there deliveries.The seller addmited to having lots of problems with with UK Mail. Uk Mail is not a reliable company, who make unfound excuses. Avoid this company at all costs… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 31/07/2016 by ollsher (1 review written)

Waited THREE weeks for a delivery before being told that the parcel was returned to sender!! Told lots of lies about wrong postcodes, delivery refused etc etc. Eventually they admitted it was their fault but it was too late now!! Lies and More Lies from 'customer service'… Read Full Review

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★☆☆☆☆

“Rubbish - no sign of my parcel anywhere!”

Written on: 31/07/2016 by Ashanti1975 (1 review written)

They say they've delivered my parcel and left a 'sorry we missed you card' and it's been left in a green bin. This is not true . Firstly I was at home at the supposed time of delivery , secondly my porch door was open so a parcel could have easily been left there (which other couriers do) and not in my green bin (as it's not accessible or in view) Thirdly there was no card through my letterbox . I've checked with neighbours and house numbers similar to mine but no sign or a card or parcel… Read Full Review

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★☆☆☆☆

“Never use. No chance of ever seeing your parcel”

Written on: 31/07/2016 by Vicente334 (1 review written)

I live in a numbered house in a well signposted street. The number is on the front door, quite big, very visible. Apparently the driver couldn't find my address, despite it being perfectly obvious. I gave the full address and postcode. They are an absolute disgrace… Read Full Review

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★☆☆☆☆

“Totally Useless”

Written on: 24/07/2016 by ShaynaCross267 (1 review written)

A parcel was claimed by tracking page to be left behind gate. It was not. We had been in all day. I rang them and they said the driver had delivered it. No further information was given. After 4 phone calls, They said it might have been delivered to the wrong address but they did not know. After another 2 phone calls they said it was delivered to the wrong address but would not tell me where. There was no excuse, The parcel was clearly labelled with the correct address and post code. This… Read Full Review

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★☆☆☆☆

“Incompetent and untrustworthy!”

Written on: 21/07/2016 by julieannnorton (1 review written)

I will keep this brief but believe me it is rather long-winded. I ordered a new Samsung S7 Edge in May which was delivered on time with no issues. Unfortunately after 2 weeks it became defective so it was sent back for a replacement. This is when it all went wrong. The replacement was dispatched and UkMail sent a text stating it had been collected from the supplier and a delivery date given. Then it disappeared (text received stating "delayed") I left it 2 days then contacted them, they… Read Full Review

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★☆☆☆☆

“Unbelievably bad”

Written on: 15/07/2016 by msBowers25 (1 review written)

Despite several attempts, they have failed to even attempt to delivery my parcel. No contact, simply fail to turn up, website says 'delayed' and then a text arrives next day saying they will deliver 'today', then don't. Avoid like the plague, completely useless, no clue as to how to deliver an item… Read Full Review

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★☆☆☆☆

“Told person name”

Written on: 13/07/2016 by Meier402 (1 review written)

Delivered to the wrong address, tricky as correct building has a unique post code. Didn't get back in touch when they said they would. Told person at wrong address the name to sign. Item lost (mobile phone). Won't help as they say it must of been myself who signed and they must of delivered it to my address. Poor customer service, unhelpful rude staff, dishonest delivery personal… Read Full Review

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★☆☆☆☆

“Total Failure of 24 hour service”

Written on: 07/07/2016 by Laneay209 (1 review written)

A parcel was scheduled to be picked up from me on Monday 4 July.. It didn't happen. On Tuesday I received a text saying it would be picked up between 15.30 and 16.30. It is now 19.55 on Thursday and it has still not been picked up. They allegedly had a systems failure on Monday; this is not a valid excuse for a delay of more than 4 days in 2016. It is. The tracking system shows it as expected delivery today. I am also expecting a delivery by ukmail. This should have been picked up on Monday… Read Full Review

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