UK Mail Group Courier & Delivery Reviews - www.ukmail.com

★★★★☆
4.2 / 5
22947
81% of users recommend this
  • Value For Money

Summary

Formerly known as Business Post Group
UK Mail Group reviews here at Review Centre

Media Gallery for UK Mail Group Courier and Delivery www.ukmail.com

UK Mail Group Courier and Delivery www.ukmail.com

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Latest Reviews

★☆☆☆☆

“Useless customer care”

Written on: 02/09/2015 by Dlf5666 (1 review written)

The most unhelpful customer service I have ever known, they have changed there story so many times , it seems they don't know what they are doing, the short of it my parcel is missing I'm out of pocket and they don't care at all. Would recommend you use someone else who does care and do know what they are doing… Read Full Review

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★☆☆☆☆

“Shabby service”

Written on: 28/08/2015 by Goinggrey (1 review written)

Seriously shabby service- couriers are never contactable. Don't use mobiles are sat nav. Unable to ring customers for hellp to locate address. They return items to depot just saying can't find it!!! Not once but twice!!! Seriously not good enough… Read Full Review

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★☆☆☆☆

“Useless drivers”

Written on: 28/08/2015 by lotusmillie (2 reviews written)

They are on the 3rd attempt today(28th Aug) first time I was tracking the delivery which was between 15.09 and 16.09 which I thought was rather precise, I could see they were near by so went down to the road to wait for them, waited and waited and then after some time came back to the computer and it said delivery attempted, well they hadn't been near my place so that was a lie and if they had been there would have been a 'sorry we missed you ' card. Second time it said between 15.0 and 16.10… Read Full Review

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★☆☆☆☆

“Absolutely disgusting service!!!”

Written on: 27/08/2015 by KaylieWeeks (1 review written)

Appalling service, driver who lied about where he left my parcel and didn't bother leaving a delivery note to say it had been delivered. Should be sacked!!! Can't do their jobs properly and the company should be closed down as they are absolutely useless!!!… Read Full Review

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★☆☆☆☆

“Untrust worthless, unreliable. DRIVERS LIE about delivery”

Written on: 25/08/2015 by KeonMorales (1 review written)

Firstly I can not believe this star rating for this company. They must be fixing through some mechanism. If I could give them a zero star rating I would. I've had two recent dealings with this company A) they incorrectly delivered a parcel to our neighbours purportedly for our address. After bothering our neighbours it turns out that the parcel was for completely different address in a completely different post code. Despite calling and logging an online query months later I've not had a… Read Full Review

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★☆☆☆☆

“horrible company!”

Written on: 24/08/2015 by KarolinaPa (1 review written)

My parcel got lost! I have been calling them for 3 days now and every time I have been told it would be delivered in an hour! It is already my 3th unpaid days off work because apparently it was not possible to change delivery address! I am still waiting! They lie to your face! Horrible horrible company! Please stay away from them!… Read Full Review

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★☆☆☆☆

“Avoid! Avoid! Avoid!”

Written on: 22/08/2015 by McClanahancz122 (1 review written)

Well this has to be the worst delivery company I have ever come across! Demographic and academic failures are employed by the employer! No processes and no customer service skills to even whisper about. Staff are rude, uninformed, and have a ''don't care attitude'' trying to get a parcel from this company is like trying to get blood from a stone. In future any company that sends orders using this carrier, I will avoid!!! … Read Full Review

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★☆☆☆☆

“Utterly useless company”

Written on: 22/08/2015 by ChaceDiaz420 (1 review written)

These guys are a bunch of idiots!!! they don't deliver parcels then lie about it. There complaints department is a joke!!!!, they don't even bother investigating issues as they know they are useless!!!! All they do is close a complaint, and then have the blatant audacity to send a email saying "We are pleased to confirm your case is closed" ARE THEY SERIOUSLY THAT BAD THAT THEY DON'T CARE ABOUT COMPLAINTS OR CUSTOMERS!!!!! WILL NEVER USE THEM AGAIN AND ALSO STOP BUYING FROM SUPPLIERS THAT… Read Full Review

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★☆☆☆☆

“Undelivered parcel from Bensons for Beds”

Written on: 21/08/2015 by Paris66 (1 review written)

Parcel was supposed to be delivered to my address yesterday, but when checking their track and trace service was told to phone them. Was told by their call centre that courier said it was an invalid address, but failed to phone me direct. Delivery address was a new build, basically doesn't hurt for the courier, or even the call centre staff to use their initiative and phone me direct. Phoned them at least 4 times yesterday to chase delivery, the end result being that parcel would be delivered… Read Full Review

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★☆☆☆☆

“terriable”

Written on: 20/08/2015 by Glassna415 (1 review written)

Got to be the worst parcel service ever .. I would never use this company ever again… Read Full Review

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★☆☆☆☆

“Should rename themselves UK FAIL”

Written on: 19/08/2015 by Clay75 (1 review written)

11/08/15 The driver couldn't find our property, so instead of calling our number on the delivery sheet for directions, he took our parcel back to the depot. No one notified me or the sender of this fact. 14/08/15 I rang UK Fail Mail to ask the whereabouts of our parcel, I was told what happened on the 11th (above) and assured that it would be delivered first thing Monday morning. 17/08/15 (Monday morning) No parcel arrived, so I called them again, I was told that our parcel didn't go on the… Read Full Review

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★☆☆☆☆

“Disgraceful, full of promises but Pathetic service.”

Written on: 18/08/2015 by MeerkatTyke (1 review written)

I was given a 1 hour delivery slot on 17th August between 1-2pm. After waiting in all afternoon in case of delay, rang office and was told the driver could not find our address. Delivery re- arranged for today, 18th between 3-4pm. Still no delivery so at 6.30 rang office again to be told would be delivered tomorrow. I told them I would expect delivery up to 9.00 am, after which I would have to go out. They offered to leave in a safe place or with a neighbour, ok as long as a card was left to… Read Full Review

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★☆☆☆☆

“Awful Experience”

Written on: 18/08/2015 by ibreviews (1 review written)

Next day delivery was booked by supplier and collected by the UK Mail on Aug 13th; it was due to be delivered on Aug 14th. Aug 13 evening and Aug 14 morning parcel status estimated delivery date was displayed as Aug 14th. Aug 14th the parcel status was changed to Delayed (I got no notifications, found out on the tracking page later in the day). That's one day wasted. Next day, Aug 15 got a text with 1 hour estimated delivery window, parcel status is "Out for delivery". Apparently it was not… Read Full Review

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★☆☆☆☆

“appaling”

Written on: 15/08/2015 by Blackwell225 (1 review written)

I am appalled by this company. You have been handled a parcel from SDA addressed to me and not only you smashed it but you did not bother contacting me. I checked SDA website and it was supposed to be delivered on Friday 8/8/15, then I could not get any info whatsover. I rang SDA that told me to contact you, I did it and spoke to 5 different people to have the following outcome: 1 your parcel is damaged but we will deliver it tomorrow, a person will contact you to help you with your complaint… Read Full Review

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★☆☆☆☆

“Delivered to a guy with a beard....somewhere!”

Written on: 14/08/2015 by Browne253 (1 review written)

waited for my parcel during allotted hour beside front door with large window. Nobody drove by my property, rural location so would see & hear anyone coming down our country lane. Got towards end of hour slot so went online only to see it showing as delivered right at beginning of timed hour....to the very minute! Immediately rang customer service to say they have delivered it elsewhere as nobody called here. Said they would get hold of driver & call me back. Of course no cal back so I rang… Read Full Review

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★☆☆☆☆

“Next day delivery order taken 3 days”

Written on: 14/08/2015 by McCarthy364 (1 review written)

It is just simply ridiculous that companies choose the unreliable UK MAIL for online deliveries. We now know if a parcel it's coming from them to expect delays (even on a next day delivery), parcels "lost", parcels deliver to wrong address, address not found hence delivery re-schedule. Mind you, eventually you get the parcel, but a few days later. I urge online retailers to carefully select who they choose to work with as companies like UK MAIL really can let everyone down. Also good idea… Read Full Review

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★☆☆☆☆

“Wouldnt even award them one star!”

Written on: 14/08/2015 by Nicks42 (1 review written)

Worst delivery service i have encountered - call centre staff are extremely unhelpful & rude. … Read Full Review

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★☆☆☆☆

“Disgraceful ”

Written on: 14/08/2015

Rubbish service would not recommend to anyone!… Read Full Review

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★☆☆☆☆

“Were Is My Parcel”

Written on: 13/08/2015 by Jaliyah1965 (1 review written)

Bought An Item For My Car The Supplier Says I Can Send Via UK MAIL For An Extra £6.00 MMMMMM I Thought Yes Ok I Would Receive It Today Thursday 13th August Ive Checked On Line With The Consignment Number And They Said Its In Birmingham I Will Find Out Why Its There They Say It Did Not Get Put On The Transit For Sheffield Delivery Depot This Has Cost Me A Fortune I Will Not Use Them Ever Again I Recomend You Do The Same… Read Full Review

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★☆☆☆☆

“did not even try to ring doorbell!”

Written on: 13/08/2015 by Nicholsonfc338 (1 review written)

Waited at home during '1 hour window' for delivery, never arrived. rang customer services, told that driver could not deliver parcel because nobody was at home!!! driver obviously did not even attempt to deliver parcel (I know my doorbell works and I was in all day). similar thing happened a few weeks ago with same company. completely rubbish!… Read Full Review

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