UK Mail Group Courier & Delivery Reviews - www.ukmail.com

★★★★☆
4.2 / 5
81% of users recommend this
  • Value For Money

Summary

Formerly known as Business Post Group
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Latest Reviews

★★★☆☆

“No respect for private property”

Written on: 30/07/2014 by 1954Welsh (1 review written)

In general the service was acceptable but nothing to make it stand out from other couriers. However every time this company has delivered to me the driver has parked his large van fully in my neighbours' drive. I am embarrassed to be associated with such rudeness… Read Full Review

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★☆☆☆☆

“UKMAIL CUSTOMER SERVICE DISASTER”

Written on: 29/07/2014

I received a card to tell me UKMail tried to deliver a parcel and would try next day. However,their website told me it was at a depot and a no-reply email to their customer services gave a phone number for information. Phone call No. 1 Music interrupted by a recorded voice telling me I am in a queue, wait or try later. 20 minutes later - music - no reply. Hung up to try later. Phone call No. 2 Recorded message - phone rings for 20 seconds then cuts off - dead. Phone call No. 3 - as phone… Read Full Review

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★☆☆☆☆

“Atrocious Service”

Written on: 28/07/2014 by MaryAntoinette (5 reviews written)

UKmail tried to deliver twice. Didn't leave any details so didn't know who it was for or from. Arranged re-delivery after the 3rd day, after expecting them to attempt a 3rd delivery. Parcel didn't turn up on expected delivery day so complained. Told they had no record of my re-delivery even though details were still visible online. They then said it had already gone back to sender as been with them for more than 5 days, even though re-arranged well within timeframe, and only over 5 days due to… Read Full Review

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★★★★☆

“Why bother reviewing?”

Written on: 26/07/2014 by 371Conley (1 review written)

Because I was pleased with the prompt, courteous service… Read Full Review

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★☆☆☆☆

“Rubbish company”

Written on: 26/07/2014 by Hailie21 (1 review written)

Their website showed a promised delivery of between 1 & 2 PM. did not arrive. Later they told me "the driver will recover the parcel and deliver to you" Did he deliver to a wrong address and then try to recover it? The following day after I had spent a loooong time ringing their head office the website showed the item being delivered at 12 noon the day before! The driver said he'd delivered and had a signature. This so called signature was of a non existent person. The fact is he never came… Read Full Review

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★★★★★

“Really good service”

Written on: 25/07/2014

Next day delivery arrived on time, and he even carried the package up four flights of stairs. Would definitely recommend!… Read Full Review

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★☆☆☆☆

“UK Mail Next day Delivery”

Written on: 25/07/2014 by MikeOR0403 (1 review written)

I have never in 67 years come across a company offering such poor service. I ordered good from OXYFIT next day delivery through UK Mail and agreed a delivery date of Wednesday and they failed to show and texted me offering a delivery the next week. After trying to contact their customer services 8 times and the phone just hangs up but on the ninth occasion managed to talk to someone and rearrange the delivery for Friday only to find out today the items are again not on the van. Do Not Use This… Read Full Review

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★☆☆☆☆

“The worst courier service ever encountered”

Written on: 19/07/2014 by 38Lowe (1 review written)

Parcel booked for 2-3 day delivery to France. Collected on time but not seen since, now 6 days. Tried emailing - no reply, telephone - no representative available during a 1 hour wait on the line. Even more annoying is their tracking which appears to have two systems. One showed my parcel 'delayed' for the 6 days and the other is a more detailed system which logs the scans in and out of places. This second system showed my parcel moving to and fro from France. Can't say I'm filled with… Read Full Review

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★☆☆☆☆

“Where's My Parcel????”

Written on: 19/07/2014 by MorP (1 review written)

Unacceptable service/Constantly misinformed. Don't expect your parcel to arrive despite having date of delivery confirmed! Don't bother taking day off work appears they will deliver when they feel like it. Delivery van may arrive in your street but not with your parcel. Forget chasing with phone calls and emails - they have no intention to deliver that day. Best advice - Avoid life's to short to waste time waiting and moaning! … Read Full Review

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★☆☆☆☆

“Avoid like a plague”

Written on: 18/07/2014 by Phtan1971 (1 review written)

Extremely bad service. I have arranged for the delivery date but the driver did not show up due to the fact he/she was running out time. I was promised by the head office the good will be delivered!!… Read Full Review

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★★★★★

“The system works.”

Written on: 16/07/2014 by KoleMcPherson (1 review written)

The system works. Need I say more?… Read Full Review

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★★☆☆☆

“Fourth time lucky?”

Written on: 11/07/2014 by Parkerg214 (1 review written)

Tuesday - "Your order will be delivered today between 16:15-17:15" - No delivery. Wednesday - "Your order will be delivered today between 18:08-19:08" - No delivery. Thursday - Email from supplier - Delivery has been attempted however the driver has been unable to locate your address. Please could you confirm this and advise of any directions that I can pass on for you? Funny, other delivery services haven't had a problem finding our house. Address confirmed and directions given. Friday - large… Read Full Review

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★★★★☆

“Delivery to Devon address”

Written on: 11/07/2014 by ShaynaMcFadden277 (1 review written)

UK Mail advised time delivery by text message on day of scheduled delivery. Courier arrived a little ahead of time and item was received undamaged. Good service… Read Full Review

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★★☆☆☆

“delivery of plants”

Written on: 11/07/2014 by Abramk378 (1 review written)

my parcel of 3 plants was left for all to see outside my front door-the text to me said it was left in a secure place. The box was all bashed and torn as were the three plants inside. The box clearly stated what was in the box and which way up etc but this parcel looked like it had been used as a ball in a football match. I was not pleased that it had just been left in front of my house- I paid a lot of money for the plants and for it all to be smashed up inside,branches of plants broken off-… Read Full Review

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★★★★★

“Fast and acurate”

Written on: 10/07/2014 by ShylaCarroll297 (1 review written)

Fast because it got here quickly, and accurate because we are not the easiest property to find. Many thanks… Read Full Review

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★★★★☆

“very quick ”

Written on: 10/07/2014 by fnCruz335 (1 review written)

I ordered my parcel one day and it arrived the following morning bright and early which I found very refreshing as I was not expecting it for at least a few days, if any of my family or friends were looking for a quick delivery I would recommend you for the service that you supply… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER! There was NONE!!!!!! ”

Written on: 10/07/2014 by Forbes275 (1 review written)

I have been waiting for my delivery for over a week. Uk mail have not tried to contact me they have not left any cards to re arrange delivery. My delivery status online has not been updated. I have tried on multiple occasions to contact them online and via their contact number and have had NO LUCK!!!! I would NEVER EVER WISH TO USE THIS POOR USELESS COMPANY AGAIN! If I could give it No stars I would!… Read Full Review

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★☆☆☆☆

“Appalling delivery, lying drivers, terrible customer...”

Written on: 09/07/2014 by Cael25 (1 review written)

My experience with UK Mail has been terrible - the driver claimed to have delivered my parcel 3 times when I know for a fact they didn't on at least two occasions, customer services fobbed me off with a stock response when I made a complaint, and I still don't have my package or a satisfactory response from them. Worse, their website won't let me request a redelivery because my order hasn't been updated since the first supposed delivery. They now want me to travel to the nearest depot which is… Read Full Review

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★☆☆☆☆

“still waiting”

Written on: 09/07/2014 by nigelmills (1 review written)

parcel delivery was promised within 24 hours, six days later am still waiting, they claim could not find house which is a terraced house in a normal street.Apparently they are unable to work out house numbers. Absolutely hopeless, do not use this company… Read Full Review

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★★★★★

“Very good service”

Written on: 09/07/2014 by RudyButler246 (1 review written)

Very good service, polite delivery driver, would not hesitate to use again… Read Full Review

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