Auto Protect MBI Ltd Silver Cover Reviews
Latest Reviews
★☆☆☆☆
“Absolutly unless company”
Written on: 11/04/2013
They have no customer service skills and do not pay out on there warranty. As a garage I would not recommend this company at all (read more)
★☆☆☆☆
“Do Your Homework before buying an Autoprotect Car Warranty”
Written on: 09/01/2013
Bought a second hand Ford Focus TDCI from a dealer and was offered a bronze warranty for £60, the cost of the car being £1500.00. Three weeks after purchase the car failed with major fuel system problems. It was recovered to my local diesel specialist who telephoned AutoProtect and was told repairs to the fuel pump would be covered under the warranty. It turned out the pump and injectors had to be replaced but when I tried to make a claim AutoProtect said the pump had failed because of... (read more)
Brownie1977's Comment
Written on: 24/01/2013
I had the same issue, I have had an Astra for lest than twelve months on an 08 plate, full service history and I had a Mechanical breakdown two weeks ago as the duel mass collapsed causing secondary issues in the gear box. The assesor came out and agreed with my mechanic that the part had collapsed and then wrote a report to Autoprotect saying ware and tare!! Great 1700 pounds later. Please let me know how you get on as I have the parts and am thinking about getting an independent report on the parts to try and argue the point with them.
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Annoyed12's Comment
Written on: 18/02/2013
I got a gold warranty warranty from this company for 'worry free motoring for 2 years2. SInce then the warranty company has caused me no amount of problems, conveniently finding magical loopholes to get out of paying for anything to do with my car. They initally didn't process my paperwork and told me to pay the bill out of my own money to be reimbursed. They then said they wouldn't reimburse me as it wasn't covered under warranty. I was saddled with a £350 bill just after already forking out on a £1500 car. After phoning them every day, I finally got a laughable cheque for £65, to which I continued to ring them for 2 more months and finally got reimbursed the money. Every single person at the company seemed to not know whether I should be reimbursed or not which shows they don't communicate with each other at all. They don't seem to cover heating/cooling or wiring... what I would like to know is what they actually DO cover! NOTHING!
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★☆☆☆☆
“Bunch of Cowboys.... Don't pay out”
Written on: 03/12/2012 by Naykon (1 review written)
Your Warranty with these essex boys is a worthless piece of paper, My brakes seized on Front off side wheel damaging the disc and calipers, bought the car one month ago second hand and this warranty came with it along with a full ford service history. Garage said this problem probably wouldn't have been picked up in a service. Now to me the brakes seizing would count as mechanical failure (brake failure) Rang these guys took it to Halfords and hey guess what...... It is "Wear and Tear"... (read more)
★☆☆☆☆
“Go Car Warranty will let you down”
Written on: 30/11/2012
We have used Go Car Warranty before and never had a problem in fact they have been really good. On Saturday we had a serious mechanical failure which meant the car suddenly stopped. We called the AA to rescue us. They said it was the clutch and felt this would be covered under a warranty. I checked our details and this was covered. I called Go Car Warranty on Monday and they said it was okay to use a local garage but they would need to approve the works. I managed to find a garage who would... (read more)
★☆☆☆☆
“Rip Off”
Written on: 26/11/2012
Was talked into a £750 warranty for peace of mind, but it doesn't cover "diagnostic" which needs to be done by a garage at your own expense. Rip off. Stay away. (read more)
★☆☆☆☆
“Bunch of lies!!”
Written on: 13/11/2012 by adrian_brown1990 (2 reviews written)
I received the warranty as part of sealing the deal when buying my 2003 Renault Megane 1.9DCI, and it's been the worst decision ever. A week after buying the car, my Turbo blew on the way home from work. I contacted them the next day and they told me to take my car to Halfords. Halfords ran diagnostics and they found the Turbo to be at fault. The warranty company told them that they wanted to personally inspect the turbo before paying, to which I agreed (Costing me £58.80 might I add). 9... (read more)
★★★★☆
“MBI Resol ”
Written on: 04/10/2012 by JiriWi (6 reviews written)
I've got my extended warranty with my Skoda(07)for 6 months. It happened after 2 months AC stopped working. Called Auto Protect. I can pick my own garage, problem resolved quickly and I've received check after 2 weeks. I've extended warranty for another year. 2 more problems I've got were solved. Problems occurred when my Automatic gearbox given up (valve body) Auto protect requesting documents 3 times and garage swore they send it 3 times :).It took a bit longer and my car was held in... (read more)
★☆☆☆☆
“DO NOT USE THIS COMPANY - Auto Protect do not pay”
Written on: 25/09/2012
I had an existing warranty from Auto Protect that was supplied with the purchase of my car from a trader. I had a faulty Vanos unit on my car which caused the Engine Management Light to show on the dashboard - beause of this there has been damage to the camshaft casing, inlet and exhaust. Cost of repair £1800. After reading these reviews, I wasn't too hopefull they would honour the policy as is specifically says it covers the camshaft. AutoProtect came out to carry out an independant... (read more)
★☆☆☆☆
“Lied to!!”
Written on: 24/09/2012
I bought my car from a main dealer in February, its out of manufacturers warranty but we had 6 months cover supplied by the dealer (by auto protect). When this expired they contacted myself to renew and I was quoted £275 for TWELVE months cover, its taken me nearly 6 weeks of chasing them to have the policy documents delivered. Once they arrived I'm reading that the policy is only for 6 months cover! I'm unable to contact them right now as its the weekend but I will be getting in touch with... (read more)
★☆☆☆☆
“Autoprotect Warranty - Waste of Money”
Written on: 14/09/2012
I contacted Autoprotect when we had trouble selecting reverse gear, as we had taken out a warranty when we got the vehicle. They said take it to Halfords or I could take it to my preferred garage. I contacted Halfords who advised Autoprotect probably wouldn't pay out and I would most likely have to pay £1000. In any event I would have to pay for the diagnosic to find out what was wrong. I chose to go to my local garage as, if I did have to pay, it would be £600. The garage contacted... (read more)
Carajcooke's Comment
Written on: 06/10/2012
sounds very much like my experience.
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Showing 1 - 10 of 63 Reviews
★☆☆☆☆
“BMW X5 with Premium plus warranty NOT WORTH A PENNY”
Written on: 21/08/2012
I have had my X5 for 3 years of the 4 year warranty which cost £4000 when i had to make a claim for a gearbox which would surely be under warranty, seeing as the salesman who sold me the vehicle at LANMERE in ilford explicitly told me it was worth taking out the extended warranty as it covers the gear box should it ever go wrong. I phoned Auto protect to make a claim and they sent a recovery truck the next day to take my vehicle away, i live in Romford and the vehicle was taken to Gravesend... (read more)
Mrslmorris's Comment
Written on: 03/09/2012
Hi Can only symapthise with you,as we are in the same position as you.
We bought an M3 from Lanmere. We paid £4000 for a warranty. Basically we needed a new engine and auto protect have refused to pay out on the basis of wear and tear. It was inspected by someone from Millbank Engineers, and i would be interested to know if it was them that looked at your car. We have been dealing with the financial ombudsman, but now we are in the process of taking them to court. Just wondered if we could have a chat.
If it would be ok to talk to you, please reply here, and I can let you know my details. Thanks Laura
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★☆☆☆☆
“A PAIN IN THE ASS”
Written on: 18/08/2012 by arisali
I bought a Audi RS4 paid just short of £30,000. Just three days of having the car something happened to the clutch and it stayed glued to the floor. after contacting auto protect I asked for them to put me through to a garage. They put me through to a company that said they WOULD do the work in 3 weeks. THE THIEVES of a company did not tell me that customers have 14 days to get there car looked at or Auto protect don't pay out!!!! Lucky for me a friend informed me, i took the car to a... (read more)
★☆☆☆☆
“Never ever use autoprotect”
Written on: 14/08/2012 by Nibbler80
This is the worst company I have ever dealt with, they are rude, unhelpful and will not pay out on any claim. They find a way to weasel out of everything under a blanket get out clause of "wear and tear", if you are considering buying a warranty from them then don't, just don't!! You'd be better off throwing your money in the bin, then at least you wouldn't have the stress of having to deal with these people when your car goes wrong! If I could have given them 0 out of 5 stars I would have done. (read more)
★☆☆☆☆
“Looking for a way out”
Written on: 14/08/2012
Just tried to make my first claim against gold policy for torn steering gaiters. Auto protect said gaiters were not covered , then when I pointed out it would fail the MOT they told me to get a failure certificate and they would perhaps consider help. All too much trouble and hardly a 4 star gold service that I had been charged very good money for ! I have Gap insurance with the same company so worry about this as well as if it is anything like the gold breakdown warranty it is probably not... (read more)
★☆☆☆☆
“Never EVER!!!”
Written on: 03/08/2012
Just a waste of your money... Terrible customer service and even worse experience. Just wasted my money and I'm NOT enjoyed that!!! SCAM!!! (read more)
★☆☆☆☆
“Auto Protect Are Thieves and Crooks.”
Written on: 01/08/2012
At first I was pleased with this company. I had a 3 month gold warranty and they replaced my ABS hydraulics up to £500. Then the fun started! My turbo on my A3 2.0 blew and they sent someone to "inspect" the turbo and ruled it was wear and tear. WHAT?!?!?!?! I saw the turbo, it was blown to pieces. The rod in the middle snapped. If my engine blew up would that be wear and tear? I called them and I received the worst customer service ever. A man named Mark Sunders treated me like a... (read more)
Adrian_Brown1990's Comment
Written on: 13/11/2012
Hi there,
I am in exactly the same boat as you too!
My turbo has blown and they keep telling me multiple things...
"Oil Contamination"
"Wear & Tear"
"Contaminated Oil"
Can you please reply to me on here, I'm currently building a case to take them to court if they are still refusing to pay after having my turbo for 2 weeks...
Adrian
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★★★★★
“autoprotect gold cover”
Written on: 11/07/2012
after reading reviews I was very concerned about my claim for a problem with the Auto gearbox on my Citroen C4 Picasso,even though the main dealer had a claim no, I was concerned that after reading other reviews, that something woud go wrong and they wouldn't pay out,but all I can say is that the service was excellent, paid the garage last saturday, sent bill off to autoprotect who received it Monday 9/7/2012 and today Wednesday 11/7/2012 just 3 days later received payment. Fantastic and... (read more)
★☆☆☆☆
“DO NOT TOUCH THESE PEOPLE WITH A BARGE POLE”
Written on: 04/07/2012
I have been sold this warranty with the car I have just brought, I have had the car for a month now and have discovered it has a fuel/injection leak. I took it to Halfords Autocentre as instructed by Auto protect who tell me its one of the seals that has gone. Auto protect now state to Halfords that they cannot continue with the repair until there team strip down the car and can basically see what Halfrods are saying is true. I then speak to a guy called Luke in the claims department who... (read more)
★☆☆☆☆
“better off burning your money”
Written on: 01/07/2012
bought a second hand car which came with this warranty policy. when you try to make a claim and read the small print,you then realise that these policies are not worth the paper they are written on. you have to pay to have the fault diagnosed and with a second hand car they will just say it is wear and tear which is not covered. in short this company is one very bad apple in the insurance world . if you enjoy being ripped off these are the people for you. (read more)
★☆☆☆☆
“A scam”
Written on: 29/05/2012
This 'warranty' only covers for the infinitesimal chance of something going wrong with your car with 'no outside agency'. This means that if you have actually driven your car on the road, chances are that something external, such as the road surface, will have caused the problem. This is a complete waste of money. Their call centre is inadequately staffed - long waiting times on the phone. The premium is extortionate given the long list of exclusions. Put the money into your savings... (read more)
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Showing 11 - 20 of 63 Reviews
★☆☆☆☆
“Avoid at all costs!”
Written on: 02/05/2012 by taylornaNeal
We took out a smart protect policy for our car 2 years ago. We were not explained any fine details on the policy at the time and thought that it would be a simple matter of reporting scratches to the car and they would fix them. Unfortunately, they have quoted some fine contractual detail that means we cannot make a claim on a policy that we took out in good faith. This company represents all that is bad about rip off type companies in the uk. Terrible service, arrogant and uncaring staff -... (read more)
★☆☆☆☆
“Total waste of money.”
Written on: 06/04/2012
Just found this website with comments regarding Auto Protect MBI Harlow Very surprised this company still trading I had problem with this company in 2005 Refused to settle a genuine claim Total waste of time/money Avoid at all costs (read more)
★☆☆☆☆
“that is joke”
Written on: 26/03/2012
do not trust auto protect is are joke i claim money for car repair is take my up to 3 month.now i waiting 6 weeks cheque and when i phone them their ar saying 2morrow will be send now start seventh week.i just phone im up and their said cheque was send yestarday in special delivery.i told them but yestarday was sunday.so agent name Mark just hung up the phone.that is gold warranty is are no point to deal with this company (read more)
★★★★★
“i had great experience with auto protect solutions”
Written on: 22/03/2012 by andyyman
i had a great experience with auto protect solutions well with mike i did, i had a misfire in my engine and call aps , had a call back same day from mike witch was very kind and helpful!! he work with me the hole time and made sure i was extremely happy with his customer service , took care of all my questions , answer all my calls and took care of my car, i see many bad reviews so i would recommend mike for all your needs! great job!! _bmw e46 m3!! (read more)
★☆☆☆☆
“Auto Protect Gold Warranty”
Written on: 29/02/2012
I purchased the Gold policy when I brought my Porsche 911 from Quirks Car Company last June. I have a cracked cylinder not due to any carbon build up and they are refusing to cover the cost as they said it's 'excluded due to carbon build up' for which there is none! They have even sent an independant assessor and they confirm no carbon build up. The other odd thing I have found out is that I cannot access the information direct from Auto Protect and have to go through the dealer who is... (read more)
Guest's Comment
Written on: 23/03/2012
In response to the comments posted on the 29th February 2012 regarding the Auto Protect Gold Warranty purchased via Quirks Car Co Ltd in June 2011, and the car having covered 14,000 miles in that period, the Policy (which was signed by the customer) clearly states that cracked cylinders are not covered under the particular Policy. With reference to "excluded due to carbon build up" this refers to the valves and not the cylinder whatsoever, so therefore the Policy clearly has been misread as the valves bear no relevance to the fault in question, furthermore proving that the Policy had not been mis sold by the Dealer.
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★☆☆☆☆
“APA COVER .. HA HA WHAT COVER THERE A TOTAL JOKE AVOID.!”
Written on: 17/02/2012
Got cover with secondhand car.. the window would not wind down.. not covered..said it was not the motor but the wire.. so not covered. cost to me for fix £140. 4 months later .. horn refused to work.. put it in to there approved repairer.. said it was an electrical fault and they don't do them.. off to second garage .. found the fault its a part that earths the horn from behind the steering wheel.. a clock spring.. phones APA .. what do you think they said...? yip.. not covered, it says in... (read more)
★☆☆☆☆
“Don't Buy It! nothing but a waste of time and money ”
Written on: 10/02/2012 by sucker2 (1 review written)
APA, auto protect administration. This is their website. http://www.autoprotect.net/products/ I spent £300 for a gold APA cover when i bought my car back in June last year. It is so often with things like this, car dealers are usually in some cooperation with this kind of pointless and money-wasting warranty companies. DO NOT WASTE your hard earned money on covers like this. The advisers are lame and rude, the manager is just a fraudster. They use little tricks in their booklet to... (read more)
★☆☆☆☆
“WASTED MONEY, PROPER CON, STAY AWAY”
Written on: 28/01/2012
After 9 months from buying a Gold Policy, I started a claim regarding a faulty mechanism in the passenger seat, which prevented the back of the seat from tilting and locking into position meaning that the back of the seat was always locked in a forward folded position. I called Customer Protect and spoke with an adviser who tried hard to make the fault fall within the exclusions of the agreement. I was appalled to hear him try to assign the fault as bodywork or interior/exterior trim.... (read more)
Sucker2's Comment
Written on: 10/02/2012
they assign every possible broken stuff to wear n tear.
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★☆☆☆☆
“Victim of Auto Service Silver car warranty”
Written on: 07/01/2012 by proud2bright (1 review written)
Cooling system failed in 04 Kia Sedona. AutoService say it is not covered under our warranty. Upset that GPR Cars in St Neots sold me this warranty and the owner said he stood by the quality of the warranty. Absolute scam! (read more)
Sucker2's Response to proud2bright's Review
Written on: 10/02/2012
can't agree more with this
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★☆☆☆☆
“Customer Protect (Auto Protect Just another Name) Silver”
Written on: 19/10/2011 by davejo33 (1 review written)
Was given this cover for 6 months by Stamford Motor Centre who really rate them (must be a dual con scheme). My car went to my local garage for a service, had the car 4 months by then and noticed it was starting to sound rough and vibrate with occassional difficulty in getting into gear. Was told Dual Mass Flywheel was failing. Warranty Company contacted who said it was covered so garage took it apart and the warranty company sent an independant (I bet he was)engineer who claimed fair wear... (read more)
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Showing 21 - 30 of 63 Reviews
★☆☆☆☆
“PROPER CON”
Written on: 17/09/2011 by baha78
after i insured my car, i had a call from this ppl and they were telling me to insure my car for any fault of electrical and mechanical for just £300 annum, i thought yes this would be a good chance for my car, but when the time comes and my turbo failes somehow, they came back to me with saying what failes turbo is not in mechanical list, and i had the top tariff of theirs, i m sure that they would find any reason cos they are nothing but con, PEOPLE STAY AWAY AND IF YOU INTEND TO PURCHASE... (read more)
★☆☆☆☆
“Terrible Service, Poor Service, Massive wait for response”
Written on: 02/09/2011 by kelbagcarol69
Auto protect did not cover me for a faulty turbo and then lied about the reason of failure. Though I can not prove otherwise without costing myself a huge amount of money, I know its true and have 2 professional opinions who agree. Poor customer service, rude abrupt. Should have taken 2 days but it took a week and a half. Then after all that refused cover. I wouldhave only been covered for £1000 anyway which was never mentioned to me (my own fault for not checking I suppose) all this... (read more)
★☆☆☆☆
“Stay Away From APA Customer Protect Gold”
Written on: 02/08/2011
After being sold the Customer Protect Gold Extended Warranty by the Local Garage on the basis of piece of mind and trouble free motoring, I have to say that this warranty is not worth the paper it is written on let alone the £300 charged. We have had nothing but problems with this car since we purchased it and trying to claim through APA (Autoprotect (Administration) Ltd or their sister operation Autoprotect MBI has been a constant uphill battle and very upsetting. To start with the... (read more)
★☆☆☆☆
“VERY POOR CUSTOMER SERVICE SKILLS”
Written on: 17/06/2011 by simpson290
All I will say from my experience is that they are slow to responde,no Email contact service provided.Always ask for something else, never said at the begining what the claims procedure is. I sent a part in regarding my claim, they disposed of it after the claim was rejected and when I asked for it back they had disposed of my property without my authorisation. Before you take out a warranty ensure your service history is correct as per your cars manufacturers requiremnts and you keep to it.... (read more)
★☆☆☆☆
“I made a claim for a door mirror. £225. it took weeks,...”
Written on: 22/05/2011
I made a claim for a door mirror. £225. it took weeks, always something else to sort out, sent in part, invoices then. I have a car 3yrs 8 months old, all serviced by the Main dealer. last service (4th one) 2 months late. my car has only done 44,000 miles, 3yrs 9 mths old. I have contacted main dealer to see if the car is okay with their servicing requirements? TBA? The claim was rejected because of this!What has Servicing to do with a door mirror, its not on the service schedule!!! DO NOT... (read more)
★☆☆☆☆
“Terriable company, they told me NO HOSES/PIPES were...”
Written on: 13/05/2011
Terriable company, they told me NO HOSES/PIPES were covered on the car, great my 7 weeks of driving came to a end 2 weeks ago when my car has loss of power and very noisey, i phoned APA as stated in the booklet and was sent to my local garage to be told the turbo pipe has a split and the EGR pipe was snapped off, all of these pipes (one which is metal) are attached to the engine????????? the engin is full of pipes, the garage I bought the car from RAINBOW MOTOR COMPANY TROWBRIDGE did not... (read more)
Latty66's Comment
Written on: 12/02/2012
What was the outcome with the FSA, has I am currently in talks with my breakdown compnay who failed to come out when I broke down!!!!!!!! They calimed to have no knowledge of my policy which was taken out with my car insurance.
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★☆☆☆☆
“I echo almost everyone else's comments on here and a...”
Written on: 03/05/2011
I echo almost everyone else's comments on here and a number of motoring forums. I beg of you, do not waste your hard-earned money on an Autoprotect warranty.
My claim was for a waterpump bearing failure. This was inspected by an independent specialist who had had claims accepted through other warranty firms for identical situations. Not so for Autoprotect.
My experience was beyond poor; both in terms of how I was dealt with and their refusal to honour the claim.
And, of course, their...
(read more)
★☆☆☆☆
“This is a rip off insurance scam do not even entertain...”
Written on: 28/04/2011 by techieplcman (2 reviews written)
This is a rip off insurance scam do not even entertain the idea of supporting this company. The policy looks great but the result is less than effulent if you want to make a claim (read more)
★☆☆☆☆
“What a joke! ”
Written on: 24/03/2011 by Stevegts (1 review written)
What a joke!
I have a 3series BMW less than 4 years old and have Auto Protects MBI Premier Plus Cover, it sounds good, but it's not worth the paper it's written on.
My turbo has gone, they have been dismissive and unhelpful with both me and 2 garages who have called on my behalf (one a BMW main dealer).
Like everyone else they say it's wear and tear to avoid paying out (it's almost impossible for a turbo to be wear and tear) when you question their decision, they do everything they can to...
(read more)
Techieplcman's Response to Stevegts's Review
Written on: 30/04/2011
True to form this company should be closed down to protect the public
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★☆☆☆☆
“Absolute cowboys. Rude, unhelpful and argumentative. ”
Written on: 09/03/2011
Absolute cowboys. Rude, unhelpful and argumentative.
They blame everything on "wear and tear"
So I asked what exactly IS covered?
Accidental damage- no
Manufacturers fault- no
Broken parts due to wear and tear-no
Which leaves nothing!!
Steer well clear of these crooks.
(read more)
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Showing 31 - 40 of 63 Reviews
★☆☆☆☆
“This company is appaling do not buy their products....”
Written on: 01/02/2011
This company is appaling do not buy their products. Any way to get out of a claim they will. I agree with previous postings one star is to much. Booked for a service unable to get to garage due to very heavy snow last year was service nine days over their limit so I have broken contract and they will not help. I should have informed them by recorded post! Staff unhelpfull and know ever word of the policey to get out of paying. I repeat do not use. (read more)
Techieplcman's Comment
Written on: 30/04/2011
I have suffered the same at the hands of this company. You have been warned.... do not use
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★☆☆☆☆
“Bought a Rover 25 with 55,000 miles on the clock and...”
Written on: 29/01/2011
Bought a Rover 25 with 55,000 miles on the clock and Autoprotect silver guarantee. Car started losing water. Autoprotect first claimed "wear and tear" exclusion before instructing mechanic to carry out £1,400 worth of work so they could send out an assessor. They then refused to send an assessor and then refused to pay out saying poor staff training was responsible for the instruction and it wasn't their problem, despite the fact that it was their staff they were blaming. I could have... (read more)
★★★★★
“Unlike most reviewers on here, I have had no problems...”
Written on: 28/01/2011
Unlike most reviewers on here, I have had no problems with the premier plus warranty other than them taking a couple of days to approve my claim. I had an automatic transmission fail and it was all replaced under the warranty although I did have to pay for the fluid, they covered the other costs including labour and the parts. Without the warranty this would have cost me a fortune. They did take two days to approve it and I was without my car for that time plus how long it took to repair,... (read more)
★☆☆☆☆
“Purchased a Merc Sprinter 315 for £12000 had it 3...”
Written on: 20/01/2011
Purchased a Merc Sprinter 315 for £12000 had it 3 months 57 plate looked and drove like new, on the A1, and lost power and strange noise from engine. contacted Auto protect. 6 weeks later van still in bits, northside trucks Leeds said should be covered by the warranty the main shell bairings have slipped and smashed needs new engine £7000 auto protect will not put a penny to the repair. What do they cover,the garage where purchased said everything was covered, same story wear and tear.... (read more)
★☆☆☆☆
“oh dear where do I start, paid £24k for a Range Rover...”
Written on: 14/01/2011 by MIKEFEDUP (1 review written)
oh dear where do I start, paid £24k for a Range Rover with very low Mileage from Queensbridge Automobiles In North London in may 2009. The owner gary Threw In a Gold auto protect Warranty, upto the value of the car purchase and assured me that anything goes wrong it will be covered, I felt very happy with that. New years day the car suddenly stopped no drive. Car recovered felt I would have no problems with it being repaired. It was inspected and photo's sent to Auto proect who imeadiately... (read more)
★☆☆☆☆
“i brought the gold cover, had both front coil springs...”
Written on: 07/01/2011 by natbo123 (1 review written)
i brought the gold cover, had both front coil springs go at the same time took to vauxhall garage who tried to help us claim against autoprotect, in our policy it says we are covered , and now there stupid sales staff said we are not . so i took matters into my own hands and rang up autoprotect sales pretending i was joe blogs and wanted to take cover with them! asking them what i would be covered for ....they said we would be covered if for example both coil springs had gone at the same... (read more)
★☆☆☆☆
“One star rating is too generous for this bunch of...”
Written on: 04/01/2011
One star rating is too generous for this bunch of conmen. I had a Gold Cover Agreement which is just as worthless as Silver but even more of a waste of money! Three separate claims, all refused because of the ridiculously complex and virtually impossible to satisfy small print. Has ANYONE actually made a successful claim? DO NOT BUY ANYTHING FROM THIS COMPANY (read more)
★☆☆☆☆
“First thing they did was deny cover existed. When...”
Written on: 08/11/2010
First thing they did was deny cover existed. When cover was confirmed, they then said servicing not carried out on time. This was then apparently misheard. They then said no authority number was required just verbal authority despite their own correspondence stating "no repairer was to proceed without obtaining autority number "ABSOLUTE BUNCH OF ****S" EXCEPT ****S ARE USEFUL. typical warranty company only worse. (read more)
★☆☆☆☆
“First time user (and last time user). Everything with...”
Written on: 05/11/2010
First time user (and last time user). Everything with this policy can (and is) covered by the proverbial "wear and tear" aspect. One can apply this wear and tear to anything on a car AND THEY DO. Total waste of money and rude customer service. Dont use - you are not covered (whatever it is). My Merc dealer said this (particular part) shouldnt wear or break and has been covered by other companies . NOT AUTO PROTECT though. Leave well alone, save the money and use towards the next repair!! (read more)
★☆☆☆☆
“DO NOT USE THIS COMPANY!!!!! Have runflat tyre...”
Written on: 19/10/2010 by Carol Wilton (1 review written)
DO NOT USE THIS COMPANY!!!!! Have runflat tyre insurance. Claimed for tyre previously with no problems. Tried to claim recently for second puncture and have had nothing but excuses.... Had a puncture out of office hours!!! as they close at 1 o'clock on a Saturday so can obviously only get a puncture from 9-5. Didn't have correct service history apparently and even accused of faking the service invoice that I sent in. A month before I had a whole new set of tyres fitted but they didn't want... (read more)
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Lynnarits's Comment
Written on: 11/04/2013
I was wondering if you applied to be one of their providers? I am considering using them for my extended warranty and need to know more facts...what exactly happened in your case?