Facewest Reviews - www.facewest.co.uk

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★★★★★
4.8 / 5
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★★★☆☆

“Exped Cloudburst 25”

Written on: 22/05/2013 by Macabee (2 reviews written)

This is my second Exped Cloudburst 25 sack, to be used as a day-sack, my first for my swim-gear. Whilst the sack is pretty good, it is not as good as the first one. Exped have made some changes, but not what I would call improvements, where there was a clear panel in the back, where you could see what was where, this has now been removed, the base which was somewhat of a stronger material, is the same as the rest of the pack, the shoulder straps whilst wider at the top, are now thinner, in my… Read Full Review

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★★★☆☆

“Mixed feelings”

Written on: 20/05/2013 by aabbccd (1 review written)

The product arrived reasonably quick and the shipping was free, which is really nice since I live outside UK. However, it was shipped as a DHL business package which doesnt work well for me since I work during the day and cannot stay at home to receive it when they deliver. DHL could not re-route the package to my workplace, and they could not leave it at the nearest DHL partner (a block away), so I had to pick it up at the DHL logistics center outside town. I also noticed a big increase in… Read Full Review

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Facewest's Response to aabbccd's Review

Written on: 29/05/2013

Facewest Comment: Apologies for the delivery method not being ideal for you. We ship with DHL to international addresses as it is secure, trackable and insured. You can, of course, provide your work address for delivery in the future.

I can assure you that we do not pass on your email address to any third parties. Your details are used exclusively by Facewest for providing information about your order and for future contact from us in the form of newsletters, unless you have opted out of this at the checkout.

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★★★☆☆

“The website is easy to use, and I like the fact that...”

Written on: 01/02/2011 by hmsv1 (1 review written)

The website is easy to use, and I like the fact that it is possible to pay using Paypal. I thought the postage cost to non-UK addresses was also pretty good value for money, however, based on the fact that it has still not yet arrived after 2 weeks means that I'm not completely impressed by the shipping service. I can make no comment on the condition of the purchases as yet… Read Full Review

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★★★☆☆

“Requested information on best method of returning the...”

Written on: 22/01/2011

Requested information on best method of returning the ski bag which was sent in a huge box. Found the comment of "If you can haul yourself to the post office you can use Parcel Force" very offensive. Their 14 day return policy from date of purchase is also very tight especially when purchasing from the website at the weekend. Not sure if they will charge the extra money for late return or not however I'm not holding out much hope… Read Full Review

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★★★☆☆

“NOTHING TO ADD”

Written on: 20/01/2011

NOTHING TO ADD… Read Full Review

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★★★☆☆

“service seemd good and speedy, great gloves from...”

Written on: 11/11/2010

service seemd good and speedy, great gloves from Marmot, looking forward to some snow now to test them out… Read Full Review

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★★★☆☆

“Great product, but after ordering from your web site,...”

Written on: 09/06/2010

Great product, but after ordering from your web site, i found the product cheaper elsewhere with free postage, which was disappointing.They were posted on time which was great but which i had to pay extra for, shouldnt this have been included in the original price ?… Read Full Review

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★★★☆☆

“Despite the fact that the product is yet to arrive it...”

Written on: 12/01/2010 by cjholland83 (2 reviews written)

Despite the fact that the product is yet to arrive it was promptly shipped and the blame appears to lie with royal mail/unavoidable bad weather. I called customer service today and explained that I was yet to receive my goods and was told that if they had not arrived by next Tuesday (19th Jan) then a new pair would be sent out next day delivery, I found this very reassuring as I am due to go away on 23rd and thought this was great customer service. My only slight grip would be that this… Read Full Review

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