GE Capital Car Loan Reviews
Latest Reviews
★☆☆☆☆
Written on: 17/09/2010
“My advise through personal experience never ever deal...”
My advise through personal experience never ever deal with GE capital motor finance terrible company. ...
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★☆☆☆☆
Written on: 22/09/2009
“I took out a motor loan with GE Capital Car Loan...”
I took out a motor loan with GE Capital Car Loan around 4 years ago. Not only did they take double payments in the first 2 months through their own mistakes but they also cannot produce the original agreement so that I can have a copy for my own records. A really unhelpful organisation and I would definately not recommend....
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★★★☆☆
Written on: 29/01/2008
“The operator I spoke to was not your usual friendly,...”
The operator I spoke to was not your usual friendly, customer servic agent. However, they were to the point and got my query sorted....
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☆☆☆☆☆
Written on: 17/10/2007
“We bought a car in Oct 03 from Citroen. Took some...”
We bought a car in Oct 03 from Citroen. Took some finance with GE Capital Woodchester. By end of 04 had enough money to pay it off. One of their folk phoned us asking if we would like to extend loan or take new loan. Said No. Asked for settlement figure. Got one. Sent cheque. They got back in touch and asked for another hundred quid to settle it. We sent that. They wrote back and asked for another £90 to finalise settlement....
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★☆☆☆☆
Written on: 18/05/2007
“This company has no loyalty to customers who have have...”
This company has no loyalty to customers who have have been perfect payers....
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★★★☆☆
Written on: 24/02/2007
“If you need a car GE Capital Woodchester will help,...”
If you need a car GE Capital Woodchester will help, but not with other things. I had so many problems with The Mercedes C class. It was a 1998 R reg, and it was a Lemon. Shame these firms can not offer finance at proper dealers rather than big supermarkets or back street dealers....
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☆☆☆☆☆
Written on: 12/07/2006
“Use someone else. Used Haydock Finance and UDT before...”
Use someone else. Used Haydock Finance and UDT before with no problem....
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☆☆☆☆☆
Written on: 12/07/2006
“All I wanted from GE Capital Woodchester car loans was...”
All I wanted from GE Capital Woodchester car loans was a 'subject to settlement clearance' letter. I had to request this THREE times, in between which I got given a number to ring, which turned out to be the completely wrong department, and therefore I had to go back through to 'customer service' for the fourth conversation. I got told the account was in arrears when it wasn't, and I was told that I would receive the fax within 10 - 15 minutes when they had problems with their systems, and I later...
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☆☆☆☆☆
Written on: 18/02/2006
“Where do I begin? GE Capital Woodchester must get...”
Where do I begin? GE Capital Woodchester must get awards regularly on their lack of customer service. The calls to you are made morning noon and night, and usually start from 8am and up to 9pm seven days a week. Whatever you tell one person, another rings and you have to explain everything again. Send a form back to them, and the next phone call you get they say they have never received it. Getting someone to understand what you are saying or understand their agents is best if you speak any other...
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☆☆☆☆☆
Written on: 17/08/2005
“I sent a cheque on 27th July 2005, to pay off an...”
I sent a cheque on 27th July 2005, to pay off an outstanding loan on a car, along with a letter. I found out the cheque had been paid into their account on 29th July, but when contacted said that they didn't have knowledge of this!!
Eventually after repeated telephone calls with negative result, I sent a letter on 11th August threatening legal action . I telephoned today 17th August, and was told that the loan is now cleared, but that written confirmation would not be sent out until after 26th...
Christine Gillon's response to JohnfRitchie's Review
Written on: 21/08/2005
we took out a loan for a car 6 months ago we decided that we would like to change the car. the car we have is a 51 plate corsa' the new car is a 05 plate clio we have not missed a payment but we were refused the credit. on what grounds' we dont know; the extra finance comes to about £7.50 a week so its not as if we cant afford it as its over a longer term. so iam afraid that we are stuck with a car we dont want for the next two and a half years; makes a lot of sense doesnt it.
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Showing 1 - 10 of 22 Reviews
☆☆☆☆☆
Written on: 21/07/2005
“Where do I begin!!! The agents do not help you, or...”
Where do I begin!!! The agents do not help you, or understand what you are trying to ask them, they are useless and so uncaring with certain situations. They do not call you back or help you. I asked a simple question to change the name of the agreement, still keeping the same amount of money borrowed, but they said "no we cannot do that", which is complete rubbish, as I spoke to a solicitor who said "by law they would have to cancel the agreement and open a new agreement in my partners name for...
Read full review230567_Andytom1's response to 202756_marion conde's Review
Written on: 18/02/2006
I would really agree with everything you say. They do not understand or listen to a word you say. Automised and scripted, they get confused when you interupt their flow of speech. Understanding some of their agents is sometimes near impossible. If you ask to speak to a manager or supervisor they are never available and never ring you back.
☆☆☆☆☆
Written on: 06/07/2005
“I bought a used BMW a year ago, financed through GE...”
I bought a used BMW a year ago, financed through GE Capital Woodchester. I have been trying ever since to get a copy of my hire-purchase agreement, but the company ignore all my letters and e-mails. I'm actually trying to settle the loan early, as I now think their rates are extortionate. Sadly I can't proceed because they don't answer my correpondence...
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☆☆☆☆☆
Written on: 17/06/2005
“GE Capital Woodchester Car Loan - It is just poor...”
GE Capital Woodchester Car Loan - It is just poor service you get from them. I have even wrote to them and got no answer and they say they're there to help. That's rubbish, I would never take anything with GE....
Read full review230567_Andytom1's response to 198141_suzie26's Review
Written on: 18/02/2006
I totally agree, their customer service is appalling. They just do not listen. Scripted responses, they just want their money and nothing you say makes any difference.
☆☆☆☆☆
Written on: 22/04/2005
“My boyfriend recently bought a car and took out his...”
My boyfriend recently bought a car and took out his finance with G E Capital, everything was fine until we suddenly noticed what the interest rate was, 30%. Total rip off! He phoned and asked them for an early settlement quote and in all fairness this came within a coulpe of days.
He is now thinking of transfering the remaining balance onto a 0% credit card to get it paid quicker, but after reading reviews on here I dont know if it is a good idea, just worried in case they say they haven't recieved...
☆☆☆☆☆
Written on: 13/01/2005
“In spite of written confirmation from. GE Capital...”
In spite of written confirmation from. GE Capital Woodchester Car Loan Customer Service Department that an alleged agreement had been cancelled. I am still beiing threatened by the Collections Department with legal action for the recovery of some £3,500. In spite of letters and copies of documentary evidence proving that there is no agreement with GE Capital, they seem unable to accept that their internal management systems obviously do not communicate with each other....
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☆☆☆☆☆
Written on: 07/10/2004
“I sent funds via internet transfer to pay off the...”
I sent funds via internet transfer to pay off the balance of my car loan in order to use my car as part exchange for a new one. Every time I called GE Capital Woodchester they claimed not to have received the money. I was counting on a swift transfer, in order to seal the deal on my new car, I did not find GE Capital swift at all. They admitted that the money was 'probably' in their account, but that they couldn't see it on their 'system'. I asked to speak to a manager and was told I couldn't. Very...
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Written on: 30/06/2005
I also recently bought another car wanting to part exchange my existing one, which had a GE capital loan still to pay on it.
<br>I paid the loan off (taken out of my account the next morning) and even after two weeks I was told that I cannot part exchange my car because the payment has not cleared and it takes 14 working days!!! So, why was it taken out of my account the next day (they did not take their time doing that!)
<br>Being a GE capital customer for 4years and paying a rip off interest rate of 14.9% apr is absolutely disgusting as they can't settle my account soon as they took the money out of my account. Total time wasters, who are good for NOTHING!!
235269_Postmankarl's response to LenaG's Review
Written on: 22/03/2006
My car is on a 32.5% apr.
<br>I wanted to change my car - But they said they would not talk to me and I had to speak to a dealer who would then process the forms.
<br>
<br>But I said you know me and I want to do it Direct but they said No - I asked if I would get a lower apr and they said No it may be higher!!! I have been with them 3yrs and have never missed a payment.
☆☆☆☆☆
Written on: 02/08/2004
“GE Capital Woodchester took £925.80 (final car loan...”
GE Capital Woodchester took £925.80 (final car loan settlement) from my account TWICE. Eventually stated it will be 16 days later before they can send a cheque with refund....
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☆☆☆☆☆
Written on: 22/07/2004
“Recently bought a brand new car. The finance provided...”
Recently bought a brand new car. The finance provided by GE Capital Woodchester was explained to me throughout in 36 payments. When everything was finalised i was shocked to learn that there were 37, the final payment being nearly 500 quid extra. The garage and the finance company got my bank details incorrect between them which is when i started to get threatening phone calls from the finance company. I spent at least a month ringing THEM to sort this problem out, which wasnt my fault, but i just...
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☆☆☆☆☆
Written on: 26/03/2004
“Had a car loan with GE Capital Woodchester. After...”
Had a car loan with GE Capital Woodchester. After months of payments 'on time and no problems' my husband had operation and was off work sick. He had to make numerous calls to GE Capital as they said they hadn't recieved the claim form (it magically appeared 3 months later).
Customer services speak to you like rubbish and seem to pass the buck all the time, costing us a fortune in phone calls. Been 5 months now and still the payment protection claim is not sorted. Very big 'claws' in the payment...
★☆☆☆☆
Written on: 18/08/2003
“Wanted to settle early, viz after 40% of term, and...”
Wanted to settle early, viz after 40% of term, and they wanted virtually whole interest for a five year term....
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Showing 11 - 20 of 22 Reviews
★★★★★
Written on: 16/12/2002
“On purchasing my new car, G E capital was able to beat...”
On purchasing my new car, G E capital was able to beat any other quotes I allready had, and this was their first quote... ...
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★★★★★
Written on: 09/09/2002
“Used GE Capital Woodchester for a new car loan and got...”
Used GE Capital Woodchester for a new car loan and got a great deal after some negotiating. Settlement on sale of car went smoothly and customer service was good....
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