GE Capital Car Loan Reviews

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Latest Reviews

★☆☆☆☆

“GE Capital diiscrimination lending practices for Guns”

Written on: 25/04/2013

… General Electric Company financial unit, GE Capital , is cutting off lending to guns ..... legislation and tragic events" led GE Capital to reexamine its policies on financing ..... 20 students and six adults died. GE Capital is the second financial firm to distance …… Read Full Review

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★☆☆☆☆

“Horrible customer service - legal scam artists!!!!!”

Written on: 12/11/2012 by deborahrozier (1 review written)

I made a huge mistake by purchase a piece of furniture from Rooms To Go through GE Capital. There are absolutely NO grace periods, and when they charge a late fee they do it in a sneeky way...Your bill will give you a minimum payment due, BUT! it will not include an entire late fee. The minimum payments only include a portion of the late fee so if you don't look into your account very carefully, if you only pay the minimum payment, you wind up only paying a portion of the late fee and every… Read Full Review

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★☆☆☆☆

“My advise through personal experience never ever deal...”

Written on: 17/09/2010

My advise through personal experience never ever deal with GE capital motor finance terrible company… Read Full Review

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★☆☆☆☆

“I took out a motor loan with GE Capital Car Loan...”

Written on: 22/09/2009

I took out a motor loan with GE Capital Car Loan around 4 years ago. Not only did they take double payments in the first 2 months through their own mistakes but they also cannot produce the original agreement so that I can have a copy for my own records. A really unhelpful organisation and I would definately not recommend… Read Full Review

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★★★☆☆

“The operator I spoke to was not your usual friendly,...”

Written on: 29/01/2008

The operator I spoke to was not your usual friendly, customer servic agent. However, they were to the point and got my query sorted… Read Full Review

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☆☆☆☆☆

“We bought a car in Oct 03 from Citroen. Took some...”

Written on: 17/10/2007 by Homer99 (1 review written)

We bought a car in Oct 03 from Citroen. Took some finance with GE Capital Woodchester. By end of 04 had enough money to pay it off. One of their folk phoned us asking if we would like to extend loan or take new loan. Said No. Asked for settlement figure. Got one. Sent cheque. They got back in touch and asked for another hundred quid to settle it. We sent that. They wrote back and asked for another £90 to finalise settlement… Read Full Review

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★☆☆☆☆

“This company has no loyalty to customers who have have...”

Written on: 18/05/2007 by tray15 (1 review written)

This company has no loyalty to customers who have have been perfect payers… Read Full Review

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★★★☆☆

“If you need a car GE Capital Woodchester will help,...”

Written on: 24/02/2007 by Rupertpower (11 reviews written)

If you need a car GE Capital Woodchester will help, but not with other things.
I had so many problems with The Mercedes C class. It was a 1998 R reg, and it was a Lemon.

Shame these firms can not offer finance at proper dealers rather than big supermarkets or back street dealers… Read Full Review

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☆☆☆☆☆

“Use someone else. Used Haydock Finance and UDT before...”

Written on: 12/07/2006 by swainey (1 review written)

Use someone else. Used Haydock Finance and UDT before with no problem… Read Full Review

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☆☆☆☆☆

“All I wanted from GE Capital Woodchester car loans was...”

Written on: 12/07/2006 by laurencole81 (1 review written)

All I wanted from GE Capital Woodchester car loans was a 'subject to settlement clearance' letter. I had to request this THREE times, in between which I got given a number to ring, which turned out to be the completely wrong department, and therefore I had to go back through to 'customer service' for the fourth conversation. I got told the account was in arrears when it wasn't, and I was told that I would receive the fax within 10 - 15 minutes when they had problems with their systems, and I… Read Full Review

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☆☆☆☆☆

“Where do I begin? GE Capital Woodchester must get...”

Written on: 18/02/2006 by andytom1 (1 review written)

Where do I begin? GE Capital Woodchester must get awards regularly on their lack of customer service. The calls to you are made morning noon and night, and usually start from 8am and up to 9pm seven days a week. Whatever you tell one person, another rings and you have to explain everything again. Send a form back to them, and the next phone call you get they say they have never received it. Getting someone to understand what you are saying or understand their agents is best if you speak any… Read Full Review

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☆☆☆☆☆

“I sent a cheque on 27th July 2005, to pay off an...”

Written on: 17/08/2005 by JohnfRitchie (2 reviews written)

I sent a cheque on 27th July 2005, to pay off an outstanding loan on a car, along with a letter. I found out the cheque had been paid into their account on 29th July, but when contacted said that they didn't have knowledge of this!!
Eventually after repeated telephone calls with negative result, I sent a letter on 11th August threatening legal action . I telephoned today 17th August, and was told that the loan is now cleared, but that written confirmation would not be sent out until after… Read Full Review

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Christine Gillon's Response to JohnfRitchie's Review

Written on: 21/08/2005

we took out a loan for a car 6 months ago we decided that we would like to change the car. the car we have is a 51 plate corsa' the new car is a 05 plate clio we have not missed a payment but we were refused the credit. on what grounds' we dont know; the extra finance comes to about £7.50 a week so its not as if we cant afford it as its over a longer term. so iam afraid that we are stuck with a car we dont want for the next two and a half years; makes a lot of sense doesnt it.

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☆☆☆☆☆

“Where do I begin!!! The agents do not help you, or...”

Written on: 21/07/2005 by marion conde (1 review written)

Where do I begin!!! The agents do not help you, or understand what you are trying to ask them, they are useless and so uncaring with certain situations. They do not call you back or help you. I asked a simple question to change the name of the agreement, still keeping the same amount of money borrowed, but they said "no we cannot do that", which is complete rubbish, as I spoke to a solicitor who said "by law they would have to cancel the agreement and open a new agreement in my partners name… Read Full Review

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230567_Andytom1's Response to 202756_marion conde's Review

Written on: 18/02/2006

I would really agree with everything you say. They do not understand or listen to a word you say. Automised and scripted, they get confused when you interupt their flow of speech. Understanding some of their agents is sometimes near impossible. If you ask to speak to a manager or supervisor they are never available and never ring you back.

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☆☆☆☆☆

“I bought a used BMW a year ago, financed through GE...”

Written on: 06/07/2005 by gundulph1 (1 review written)

I bought a used BMW a year ago, financed through GE Capital Woodchester. I have been trying ever since to get a copy of my hire-purchase agreement, but the company ignore all my letters and e-mails. I'm actually trying to settle the loan early, as I now think their rates are extortionate. Sadly I can't proceed because they don't answer my correpondence… Read Full Review

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☆☆☆☆☆

“GE Capital Woodchester Car Loan - It is just poor...”

Written on: 17/06/2005 by suzie26 (1 review written)

GE Capital Woodchester Car Loan - It is just poor service you get from them. I have even wrote to them and got no answer and they say they're there to help. That's rubbish, I would never take anything with GE… Read Full Review

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230567_Andytom1's Response to 198141_suzie26's Review

Written on: 18/02/2006

I totally agree, their customer service is appalling. They just do not listen. Scripted responses, they just want their money and nothing you say makes any difference.

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☆☆☆☆☆

“My boyfriend recently bought a car and took out his...”

Written on: 22/04/2005 by marky78 (1 review written)

My boyfriend recently bought a car and took out his finance with G E Capital, everything was fine until we suddenly noticed what the interest rate was, 30%. Total rip off! He phoned and asked them for an early settlement quote and in all fairness this came within a coulpe of days.
He is now thinking of transfering the remaining balance onto a 0% credit card to get it paid quicker, but after reading reviews on here I dont know if it is a good idea, just worried in case they say they haven't… Read Full Review

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☆☆☆☆☆

“In spite of written confirmation from. GE Capital...”

Written on: 13/01/2005 by gerrygjk (1 review written)

In spite of written confirmation from. GE Capital Woodchester Car Loan Customer Service Department that an alleged agreement had been cancelled. I am still beiing threatened by the Collections Department with legal action for the recovery of some £3,500. In spite of letters and copies of documentary evidence proving that there is no agreement with GE Capital, they seem unable to accept that their internal management systems obviously do not communicate with each other… Read Full Review

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☆☆☆☆☆

“I sent funds via internet transfer to pay off the...”

Written on: 07/10/2004 by LenaG (1 review written)

I sent funds via internet transfer to pay off the balance of my car loan in order to use my car as part exchange for a new one. Every time I called GE Capital Woodchester they claimed not to have received the money. I was counting on a swift transfer, in order to seal the deal on my new car, I did not find GE Capital swift at all. They admitted that the money was 'probably' in their account, but that they couldn't see it on their 'system'. I asked to speak to a manager and was told I couldn't… Read Full Review

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199801_Nm's Response to LenaG's Review

Written on: 30/06/2005

I also recently bought another car wanting to part exchange my existing one, which had a GE capital loan still to pay on it.
<br>I paid the loan off (taken out of my account the next morning) and even after two weeks I was told that I cannot part exchange my car because the payment has not cleared and it takes 14 working days!!! So, why was it taken out of my account the next day (they did not take their time doing that!)
<br>Being a GE capital customer for 4years and paying a rip off interest rate of 14.9% apr is absolutely disgusting as they can't settle my account soon as they took the money out of my account. Total time wasters, who are good for NOTHING!!

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235269_Postmankarl's Response to LenaG's Review

Written on: 22/03/2006

My car is on a 32.5% apr.
<br>I wanted to change my car - But they said they would not talk to me and I had to speak to a dealer who would then process the forms.
<br>
<br>But I said you know me and I want to do it Direct but they said No - I asked if I would get a lower apr and they said No it may be higher!!! I have been with them 3yrs and have never missed a payment.

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☆☆☆☆☆

“GE Capital Woodchester took £925.80 (final car loan...”

Written on: 02/08/2004 by Ted Christopher (1 review written)

GE Capital Woodchester took £925.80 (final car loan settlement) from my account TWICE. Eventually stated it will be 16 days later before they can send a cheque with refund… Read Full Review

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☆☆☆☆☆

“Recently bought a brand new car. The finance provided...”

Written on: 22/07/2004 by bazzabalfonso (2 reviews written)

Recently bought a brand new car. The finance provided by GE Capital Woodchester was explained to me throughout in 36 payments. When everything was finalised i was shocked to learn that there were 37, the final payment being nearly 500 quid extra. The garage and the finance company got my bank details incorrect between them which is when i started to get threatening phone calls from the finance company. I spent at least a month ringing THEM to sort this problem out, which wasnt my fault, but i… Read Full Review

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