It took awhile for someone to answer the phone and when I finally got thru the staff member was ill informed about the product and I had to be put thru to someone that wanted to be there apart from that the rest of the process was painless the delivery was on time but the packaging looked like had been kicked all the way here The product was ok everything fitted together and worked there was a few marks but they wood be hidden and after reading other reviews about sending things back and getting refunds I'd rather put up with it

when i receved my pipe it had a inch deep seround gouge in it allso when i phoned up at 20 to 12 to order ther was no one to talk to thay sead thay will ring back in 10 mins but had to ring back as no one rang by the time my order was don it wasto late to post that day

I expected delivery within 1-4 days as the website states, and having read lots of reviews saw that most were please with the quick delivery. I finally received the item 10 days after ordering. It would have been nice if I had received an email from them letting me know there would be a delay in delivery, but lack of communication from them meant I was left wondering what was going on. I cannot however fault the item when it did arrive. Excellent quality and looks nice in situ, I am very pleased with it.

Products very good but what let it down was the time it took to deliver the products. I phoned to quey why they were taking so long and was promised a certain delivery date but still they didn't arrive and no body contacted me to explain a further delay. I telephoned again and was promised an email to conform they had finally been dispatched. No email was sent by them.

Good online price but failed to deliver on the correct day despite two telephone calls. Left delivery with near neighbour so preventing checking before sign-off.

I ordered on the telephone a WHITE mixer tap for the kitchen. After speaking to a 'human' requesting that the tap must be in WHITE and not chrome and giving a deadline date, which was two weeks and two days in advance of the day that I ordered the mixer tap, I was informed that the mixer tap was in stock. I then paid by card. I paid an extra £5.00 to the advertised price to have the mixer tap in WHITE. SNH duly sent me an e-mail, almost immediately regarding my order which stated that they had the mixer tap in chrome. I immediately telephoned them pointing this out and was duly assured although the order stated chrome, SNH had put in a code number in the order which related to a white mixer tap. Only later, many days on, did I learn that this was not the case. SNH had to order the mixer tap in and when it was delivered to them it was in chrome. So consequently, it had to be returned and another one in white requested. All this took such a long time and my deadline was rapidly approaching when I had the kitchen fitters coming in who were going to renew the mixer tap at the time of having my kitchen updated. The correct mixer tap arrived on the very day of my deadline to SNH. It had taken two weeks and three days, not what I was originally told. The staff I spoke to were polite, but I feel that I was completely misinformed at the time I placed the order. The actual product I am very pleased with and it looks great in the kitchen. The price was half price which of course, is an added bonus. I would use this Company again but would go into much more depth on the telephone to really ascertain that they had the actual product I was wanting in stock and not having to order it in themselves initially before forwarding it on to me!!

PRODUCT ORDERED AND ARRIVED PROMPTLY 2 DAYS LATER. QUALITY OF GRATE + FRET GOOD, ASH PAN AND HANDLE HAVE A CHEAP FEEL AND ARE FLIMSY, ONLY TIME WILL TELL HOW THEY FARE.... FITTED INTO AN 18" CONCRETE FIREBACK/FIREBRICK PERFECTLY. PICTURE ON WEBSITE SHOWS BRASS FENNELS/HANDLES, BUT IT TURNED UP WITHOUT THEM. UPON EMAILING SNH, THEY STATED THEY NO LONGER SUPPLIED THE BRASS ONES, BUT OFFERED CHROME OR BLACK.... SHAME THEY DID NOT STATE THIS WHEN I ORDERED THE PRODUCT... AS I GOT NOTHING. THEY DID HOWEVER SEND OUT THE BLACK ONES I REQUESTED, ARRIVED TWO DAYS LATER.ONLY SLIGHT PROBLEM WAS THAT THE SCREW/BOLT FOR THE HANDLE FOR THE LOWER FRET/ASHPAN COVER WAS NOT LONG ENOUGH!! NO DRAMA'S AS HAD ONE IN THE GARAGE, BUT MAY CAUSE SOME PEOPLE AN ISSUE.

Do check your order before the delivery guy 'runs off', one of my items was damaged (bent out of shape), although I managed to straighten it and kept it.

I bought two fire baskets from SNH which are excellent quality, however the delivery process was less than satisfactory. I was promised a specific date for delivery which for reasons unknown to me were not able to be upheld. It was only due to me speaking directly with the delivery company that I was able to sort out the delivery correctly. In general quality of product and price is great but again as with most e-tailers the delivery arm lacks in abundance !!!

My money was taken a month ago and I have had no contact as yet regarding delivery. I cannot get through to the company either on the phone or on-line. I consider this to be extremely poor in all aspects.
UPDATE
Goods have since been received.