SNH Trade Centre Reviews - www.snhtradecentre.co.uk

★★★★★
4.7 / 5
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SNH Trade Centre www.snhtradecentre.co.uk

Latest Reviews

★☆☆☆☆

“Absolutely awful service!”

Written on: 10/04/2014 by shells90 (1 review written)

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I think that the manager of this disgusting organisation should either learn how to speak with customers or close down the business. Rude / racist / ignorant man with little regard for concern for paying customers. Having purchased a fire from them and the couriers leaving it in the INCORRECT place in my porch I have had to still pay this disgusting company for a product that I have NOT had. When I called up he was extremely rude speaking over me, not giving me a chance to even get a word in… Read Full Review

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★★★★★

“Deva self closing tap. (order nos 2060075)”

Written on: 04/04/2014 by Allen448 (1 review written)

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Very good quality, cost, stylish design & easy to fit easy to order. Good corespondance about delivery… Read Full Review

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★★★★★

“Cheriton LE”

Written on: 02/04/2014 by bm75music (1 review written)

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I love the Dimplex Cheriton LE electric fire. Just what i was looking for. The flame and coal effect looks so real. No need to have the heat you can just have the flame and coal effect. Looks so cosy. Remote control so good as my husband and i are both disabled. Ordered 1st April 2014. Received 2nd April 2014. Estimated delivery by 16.00 hrs. received at 13.00 hrs. Packaging excellent. Thankyou SNH trade centre for excellent service and very quick delivery. Will definately recommend you and buy… Read Full Review

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★★★★★

“FANTASTIC FIRM ****”

Written on: 29/03/2014 by AugustusMarsh1951 (1 review written)

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Great experience, could not ask for anymore from them, I had a issue with the item I purchased and they could not be more helpful. NEXT day delivery as well. say no more!!!! Thank you snh… Read Full Review

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★★★★★

“EXCELLENT SERVICE ”

Written on: 20/03/2014 by 286McWilliams (1 review written)

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Ordered Dimplex Springbourne Electric Fire which was delivered within 4 days and in perfect order. Courier patient whilst I unpacked item for checking. Excellent price - £40 cheaper than anywhere else I had tried. Would certainly recommend this company again. Thanks SNH… Read Full Review

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★★★★★

“Excellent service & value.”

Written on: 19/02/2014 by SimonWhitaker (1 review written)

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Excellent service & value. Superb quality pump, cheapest price I could find, delivered in a matter of days. What more could anyone ask?… Read Full Review

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★★★★★

“exeptional delivery time”

Written on: 18/02/2014 by nibbles8 (1 review written)

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ordered mira shower valve Monday 12.00 arrived Tuesday 9.30 highly recommend this company… Read Full Review

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★★★★★

“i would definitly use snh again the service was...”

Written on: 18/02/2014

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i would definitly use snh again the service was exellent ,all the qestions i asked were answered ,and the delivery date and time i was given was spot on,the product arrived in perfect condition it was so easy. thank you. ps their was nothing that i did not like about the service or the product… Read Full Review

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★★★★★

“Super fast delivery with in 24hrs would recommend and...”

Written on: 13/02/2014 by eeZee123 (1 review written)

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Super fast delivery with in 24hrs would recommend and the price was the best on the net for me so I give 5 stars for price and service… Read Full Review

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★★★★★

“emberglow gas fire”

Written on: 07/02/2014

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Completely satisfied with all aspects of the purchase,delivery and goods… Read Full Review

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★★★★★

“Purchase of a Dimplex Wynford Electric Fire - Very...”

Written on: 06/02/2014

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The original Dimplex Wynford electric fire was delivered very quickly and was well packed. Unfortunately, the fire was found to be bowed by about 5mm on the top edge. This was reported and a replacement was sent to me very quickly. The new fire is excellent and I am very pleased. Thank you - snh… Read Full Review

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★☆☆☆☆

“Flavel ember glow fire ”

Written on: 06/01/2014 by J13hod (1 review written)

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I ordered an ember glow fire which was delivered the next day. As it's a cast iron fire and my husband and I are pensioners it's impossible for us to take it out and inspect so it remained in box until engineer came to fit. When he did come he looked at box and said its wrong fire. I called snh and ordered the correct fire and made arrangements for this to be sent back. Two days after they has signed for delivery 'in good condition' I called them. They stated it was damaged and they would not… Read Full Review

Snhtrade's Response to J13hod's Review

Written on: 08/01/2014

Thank your for your review, you sent the fire back using TNT, the fire came back damaged and we reported this to you with photos as requested, Tom helped you in every way to claim against TNT for damage, he sourced the tel number, the consignment, who you sent it with as you used parcels to go and was not sure who collected it. On parcels to go .com it stated the item was signed for in good condition, but we signed for it as damaged, so we called TNT on your behalf to get the drivers report and it clearly stats damaged with the driver also signing, we sent this to you for your records to help in your claim.The refund of the correct fire was done on the day of the phone we made to you.

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Snhtrade's Response to J13hod's Review

Written on: 29/03/2014

The fire was signed for as damaged, and we emailed images as requested.

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★★★★★

“Flavel power-flue gas fire”

Written on: 19/12/2013 by peteranddiane (1 review written)

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Excellent friendly service and delivered in super-fast time during busy Christmas period. thankyou… Read Full Review

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★★★★★

“Great company to deal with! ”

Written on: 18/12/2013 by Wadngton (1 review written)

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Good prices, excellent product, but most of all fabulous customer service.i would recommend the stove as its the best electric stove I have seen. I bought the black one a few months ago and after renovating a further room I have now bought the white/cream one. … Read Full Review

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★★★★★

“Dimplex Cheriton Electric Fire with surround”

Written on: 15/12/2013 by Sueteddysilky (1 review written)

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Bought for my in laws for a Christmas present, they love it, went to see it today it looks great in their fireplace which is very big, the surround on this fire makes it look in proportion. Lovely cosy glow as well. Thank you… Read Full Review

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★★★★☆

“excellent service”

Written on: 12/12/2013

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I had a choice of three items in my mind. I phoned SNH and the conversation I had convinced me exactly of the item I would buy. I am really pleased with the Dimplex Horton fire, black with the brass trim. It looks really good in my black marble surround. Thank you SNH I would definitely recommend you for your excellent service and delivery… Read Full Review

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★★★★★

“great”

Written on: 08/12/2013

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It's great it's given us a power shower .With out paying out big money for a electric shower! And it's cheaper to run as it pumps water from the tank in my airing cupboard .There's nothing I dislike about this purchase.And great customer service will recommend to friends… Read Full Review

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★★★★★

“Excellent service.”

Written on: 29/11/2013 by russellhb (1 review written)

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No problems. Kept informed of delivery status. A nice little heater… Read Full Review

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★☆☆☆☆

“I WOULD NOT RECOMMEND THIS COMPANY”

Written on: 27/11/2013 by beatlejuice (1 review written)

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Order was delivered and arrived on a pallet which needed a fork lift to put in garage. Firstly, I could not possibly check the goods as they would have been too heavy for me to lift (Large Vanity Sink unit, Back to wall toilet unit and toilet). Secondly, the driver insisted to me that they ARE NOT allocated 15 minutes for me to check the goods as SNH state. The items remained on the pallet until my builder could get here to fit my new bathroom (approx 2 weeks.)The goods were not disturbed until… Read Full Review

Snhtrade's Response to beatlejuice's Review

Written on: 08/01/2014

Thank you for your review, we did say that if you have a problem with any pallet driver to call us while they are still on the premises as you do have 15 minutes to check the goods, and we would have told him this and reported them to the pallet-ways centre.

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Beatlejuice's reply to Snhtrade's Comment

Written on: 09/01/2014

One DOES NOT have 15 minutes to check the goods. Two separate drivers on two separate occasions categorically stated "we are not allocated 15 minutes for you to check your goods." Besides which, the pallet was so big and heavy, I would not have been physically capable of checking the goods as they would have had to be lifted off the pallet. The 15 MINUTE RULE I feel only benefits SNH and not the CUSTOMER as you use this as a "GET OUT CLAUSE". I wholeheartedly stand by my original review not to recommend SNH or in fact any other company with these stipulations. BUYER BEWARE springs to mind. It would have been financially more beneficial for me to order the goods from B & Q with a customer service back-up.

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Snhtrade's Response to beatlejuice's Review

Written on: 29/03/2014

Hi, Sorry to here you had a damaged item, We will except as stated 24 hours to report any damages as we are aware delivery drivers sometimes dont have time to wait. Everybody must check all there goods and report any damages within 24hours, we can not except damages after 2 weeks im afraid. regards SNH team.

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★★★★★

“boiler received in good time”

Written on: 27/11/2013

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Purchased a boiler - delivered in one piece - happy with the service… Read Full Review

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