Lloyds TSB Business Bank Account Reviews

★☆☆☆☆
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Lloyds TSB Business Bank Account

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Latest Reviews

★☆☆☆☆

“NIGHTMARE! STAY AWAY”

Written on: 06/04/2015 by cliveatkins1983 (1 review written)

Set up a business account with lloyds and it took 4 months. Was told it will be set up in the next few days for 3 months (had no other business account to pay funds into!). Documentation was lost on 5 different occasions. Tried to cancel after it had been set up as had gone elsewhere and have so far sent 2 letters (You can not cancel via any other means) but have had no response to my request to cancel… Read Full Review

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★☆☆☆☆

“ABL - Anything but Lloyds!”

Written on: 01/04/2015 by wallstreetpw (1 review written)

Terrible call waiting times, being passed from pillar to post with people that clearly don't care less! The switchboards are incredibly frustrating, and you often have to speak with several people to get your call resolved - you have to go through security every single time you speak with someone. I wouldn't recommend using Lloyds bank for your business at all - everything seems like a chore for them. The online banking is also frustrating with their "stone age" card reader, and being… Read Full Review

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★☆☆☆☆

“Frustrating and Very Poor Service”

Written on: 25/02/2015 by Sidneyo235 (1 review written)

I wish I'd read the reviews from the others on this site before I decided to setup (or attempt to setup) a business account with Lloyds. I went to Lloyds as that's where my personal account is, such a mistake! Waiting times to speak to an agent to ask for status updates is at least 20 minutes. They've missed each deadline and failed their service level agreements. When I finally reached the last step in their defined process, I should have then been sent a letter with my account details and… Read Full Review

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★☆☆☆☆

“DONT USE THEM!”

Written on: 05/12/2014 by kevins12 (1 review written)

Always have to spend at least 10mins waiting for them to answer.Wont let me transfer monies in my other account without signing other paperwork & then it takes two weeks!!!! Utter useless cant wait til my new buisness account opens so i can get rid!… Read Full Review

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★☆☆☆☆

“Limited Company Banking ”

Written on: 12/10/2014 by 180Rees (1 review written)

I recently tried to set up a Limited Company bank account with Lloyds. It was the worst experience of my life. They said they couldn't due to the fact of a duplicate postcode in the registered office, this had also happened to two of my friends. I write this review on 10/10/2014 as after 2 months I have finally had progress with my account. Despite an endless amount of calls to companies house and my accountancy firm, Lloyds were the only party that could see there error. They have today… Read Full Review

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★☆☆☆☆

“Lying, Arrogant, Rude, Grossly Incompetent etc”

Written on: 10/10/2014 by Cynoman (1 review written)

Do not open a Business Account with this bank. I have waiting for over 2 months for them to open a business account and I can still not pay anything in. Minimum waiting time for the call centre is 20 mins. When you do get through they don't know their elbow from their..... They forget to ask for certain letters/missives and you wonder why there is no progress, you call them and they then inform you they are waiting for a letter that they haven't told you that they need. Said letter was sent… Read Full Review

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★☆☆☆☆

“Unbelievable .. no other word”

Written on: 24/09/2014 by worcesterman01 (1 review written)

Incompetence and non-truths, excessive wait times to speak to a lying person. 6 weeks since I applied to open business account. If the processes to setup a new account are not fit for purpose , then Lloyds should not encourage new business as it is evident they do not particularly want your business. It does make you wonder about the entire Lloyds business. I shall soon be an ex-personal account holder as a business behaving like this are obviously on a downward spiral. Nobody appears to care… Read Full Review

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★☆☆☆☆

“No words can describe how bad Lloyds Commercial has become”

Written on: 06/08/2014 by AlexanderMahoney (1 review written)

My business has been with Lloyds Commercial for 5 years. At the outset we had a business manager who visited once a year, I had their mobile number and things would get done quickly and satisfactorily. Over the last couple of years our business manager started to change about every 3 months and eventually was dropped and we were handed over to our 'relationship team' in a call centre somewhere. Since then I have found doing normal tasks like renewing our overdraft a complete nightmare. Call… Read Full Review

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★☆☆☆☆

“In two words Appalling and Avoid ”

Written on: 20/06/2014 by Cheyennes303 (1 review written)

Time taken to set up , 6 weeks and counting , still no basic acount access to use the account . They won't give you a basic debit card for four months into the account unless you are an existing Lyodds customer . Helplines are chock a block ( 20 minute wait mininum) and frankly it's obvious they still have not integrated RSB Halifax and Loydds systems at all . No wonder they went bust . To stop it all both myself and my partner sey up identical accounts on the same day , guess what her's still… Read Full Review

Baldynut40's Comment

Written on: 04/08/2014

I agree I can't believe how appalling the service is , I started the process in May it's now ten weeks later and it's till no nearer to being complete , I have rung several times for updates and have been promised a call back each time and have had nothing , this gives me no faith what ever in this bank , if they can't do this for a new customer what on earth will they be like with a existing one , not for me will cut my losses and now go else where , totally agree with the chap above
Appalling and avoid !!!!!!

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★★★☆☆

“Living in the 1950's”

Written on: 13/05/2014 by BryantGarrison (1 review written)

It seems like obtaining a BASIC business bank account from any high street bank in the UK is a major headache these days. I just want a basic account, no finance/loans or credit cards required - you'd think that would be easy? It really isn't. I decided to settle on Lloyds as my bank, since I have my personal accounts with them. The entire process has been a nightmare, I feel like I've been transported back to the 50's every time I have to deal with Lloyds. Firstly, after submitting the… Read Full Review

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★☆☆☆☆

“Rubbish Rubbish Rubbish ”

Written on: 07/04/2014 by Bro001 (1 review written)

I have just registered with Lloyds Bank for a business account. I have had business accounts previously with Lloyds when Lloyds TSB and had minimal problems.This time unbelievable. Our account is now set up only to be told I am sorry but you can NOT have a debit card for the account for at least 3-4 months to see how the account is managed. This I have found unbelievable they just do not seem to have a clue at all and if this is what is to be expected in the future of banking GOD HELP US… Read Full Review

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★☆☆☆☆

“UNBELIEVABLY BAD”

Written on: 04/04/2014 by DCCATT (3 reviews written)

It is almost impossible to indicate just how bad the service from LLOYDS BUSINESS BANKING is,even branch managers cannot support this disaster of a Management structure. They know nothing, care less cannot find your account and leave you holding for ever. ONE LOSES THE WILL TO LIVE AFTER VTRYING TO COMMUNICATE WITH THEM gOD KNOWS WHY THEIR mANAGEMENT allow them to operate like this. am on the line to them and now they have lost my account why oh why is it in Birmingham and not london or even… Read Full Review

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★☆☆☆☆

“Not even close to being fit for purpose.”

Written on: 02/03/2014 by AryannaBallard (1 review written)

Where do I start? Everything about Lloyds business account is awful. The online banking is painful mainly due to having to use the PIN reader for virtually everything you do. It's around 5 years behind most other online accounting services I've used. Worst of all though is absoloutley NO communication from the bank. None of their staff in their "business centre" seem to care about me or my business at all. They just want to get you off the phone. Awful, awful, awful… Read Full Review

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★☆☆☆☆

“Just terrible customer service”

Written on: 28/02/2014 by Leviu159 (1 review written)

I have tried so many times to give Lloyds TSB Commercial the benefit of the doubt but their customer service is terrible. The departments are split up so you need to be transferred multiple times and join new wait queues to get anything done, and they are just not helpful. Our relationship manager is just as bad. he has no interest in our business and purely works towards managing the banks risk and making us jump through unnecessary hoops to get even the most basic thing done. They just… Read Full Review

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★☆☆☆☆

“Thinking of Lloyds for your business account? Think...”

Written on: 17/02/2014 by MTB1 (1 review written)

I am still on a quest to get my Lloyds business account up and running and it has been a disaster from start to (still not) finished. We began the process at the beginning of November last year and chose Lloyds for no other good reason than it appeared to be quick. Every step of the way we have had faults. Every form takes a minimum of 5 working days before you find out that it was never sent, then another 5 days.....etc. Their internet banking registration informs their customer that it may… Read Full Review

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★☆☆☆☆

“VERY VERY BAD DO NOT USE TAKE ANY MONEY OUT YOU HAVE”

Written on: 22/01/2014

VERY BAD BANK TELL LIES TO SUTE THEM SELFS SHOULD BE SHUT DOWN FULL STOP… Read Full Review

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★☆☆☆☆

“Clueless”

Written on: 31/12/2013 by jcsheating (1 review written)

Having banked with Lloyds all my life, when it came to starting up my own business the logical step seemed to be to open a business account with them. Unfortunately after visiting my local branch to complete all the paperwork my affairs were then farmed out to a "relationship manager" 200 miles away. After 4 months of begging for a debit card and constantly being told by my local branch to correspond with the centre in Birmingham I gave up. I opened an account with Barclays, who had a debit… Read Full Review

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★☆☆☆☆

“8 weeks, no access, no explanation, no idea.”

Written on: 20/12/2013

It's been 8 weeks since I tried to open an account. Ive finally got an account I have no access to. They have lost various forms and don't return phone calls. I am slowly being strangled by not having access to my business account and the money in it. What's worse is that they clearly don't care, don't return any of my calls and keep blaming me for forms going missing. … Read Full Review

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★☆☆☆☆

“6 months to set up an account, nightmare!!!”

Written on: 15/11/2013

I have been running a small (medico-legal) business (apart from my NHS job) for 25 years and have recently retired. My wife and I decided to expand the business, became a limited company, registered for v.a.t and wound up the old business. All we needed was two simple accounts, one for the money in and out of the business, the other a v.a.t account. Not rocket science! We had no start up costs, as we had covered all that from our savings,and needed to start trading in August. We started the… Read Full Review

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★☆☆☆☆

“Lloyds are terrible.”

Written on: 11/11/2013 by unhappybunny459 (1 review written)

Set up a Business account with my local TSB branch many years ago, they merged with Lloyds and it made no difference "ok service". A few month ago when they split I find out that my local branch is staying TSB "which I took my account out with" but i'm now a Lloyds customer and had to travel 5 miles and pay for parking to pay money in? not happy. So I opened up a new bank account with my local Barclays bank "very good service and better rates" and for the pass 2 month been attempting to close… Read Full Review

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