Lloyds TSB Business Bank Account Reviews
Latest Reviews
★☆☆☆☆
“The worst”
Written on: 05/04/2013 by m14833
I bought an existing small retail business. I opened a business account with lloyds as one of the branches is close. I have had the account for 4 weeks and the business now for 3 weeks. I have applied for internet banking, I had to request the form twice. I have applied for a cash card. So far I have received nothing. I can pay money in and I am forced to write cheques to the wholesalers. I have no other way to access the money, keep track of transactions or even find out what the balance is... (read more)
★☆☆☆☆
“No continuity Terrible”
Written on: 25/03/2013 by chris.cdm
I have held business account with lloyds since 1994 all good until they done away with the one to one business manager Below letter sent I have been a Lloyds business and personal customer since 1994 and have always been happy with the service you have provided so much so that I have encouraged my friends and family to bank with Lloyds In the past there has been one person who new me and my business which has been perfect until now Unfortunately now things are very different I am left... (read more)
★☆☆☆☆
“ABSOLUTELY HORRIBLE”
Written on: 18/03/2013 by egginess (1 review written)
How can you operate your business without a bank account? I have been trying to open a bank account for 3 months now, each time they require an additional signature, an additional form, or something additional. Eventually, I received my business account details, BUT I have absolutely no way of accessing the account!! No bank card, no online banking, NOTHING. When I requested for a debit card, they require 4 months of activity...HOW AM I SUPPOSED TO PUT ANY ACTIVITY IN THERE WITHOUT BEING... (read more)
Shawnb's Response to egginess's Review
Written on: 24/03/2013
I had a same experience with Lloyds ,Barclays set up my account in one week .
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Regnbm's Response to egginess's Review
Written on: 30/03/2013
Having the same problem. Now haven't been paid by business employer due to slowness of TSB, failure for them passing correct information, no cash card, no debit card, can't access account by internet access without completing another form and again no guarantee that they will allow this.
No wonder banks are struggling if everything is made so difficult, in today's teconology you would expect the basics to be simple.
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★☆☆☆☆
“Lloyds Business Banking”
Written on: 18/03/2013 by tsp2011 (1 review written)
For the sake of exposition, my company turns over in the region of £1m per year, has a perfect history and a strong cash reserve, and has been operating for 18 months. LLoyds online banking has recently reduced a wait for "security purposes" between setting up a recipient and making a payment. This appears to be complete nonsense though - I have recently tested the system by sending money to an account with the wrong recipient name and the transaction succeeded. The online banking was... (read more)
★☆☆☆☆
“Gone from Great to Abyssmal”
Written on: 19/02/2013
Cannot get any consistancy of relationship with this bank, they now hinder my business. Call centre banking at its worst. (read more)
★☆☆☆☆
“Worst bank ever i had”
Written on: 14/02/2013 by Yoges
No Business manager, You cant close the account by any branch you have to write the closure letter You cant Update you business detail if you want make any changes Because of useless managers Not friendly or helpful staffs Went branch ST4 let them know i have to update my business details they the staff told me they will going call me with in week But no answer Again i went to same branch and they gave telephone number (0845) to call Rang the number and got promised on of the business... (read more)
★☆☆☆☆
“Incompetent relationship managers”
Written on: 07/02/2013 by smithian (1 review written)
I fully agree with all previous posts PLEASE DO NOT OPEN A BUSINESS ACCOUNT WITH LLOYDS. No concept of customer service, incompetent relationship managers, etc etc etc. I'm changing banks ASAP, several people have recommended HSBC and from my dealing so far they wipe the floor with Lloyds. Unfortunately I must give them at least one star to be able to post otherwise I would not. (read more)
★☆☆☆☆
“I am putting a complaint to the FSA and the european court”
Written on: 19/11/2012 by LLOYDSworstbankever (2 reviews written)
This is the complaint I sent to the FSA I am following the advice of the Consumer Credit Counseling Service (CCCS) by writing you this claim on LLOYDS TSB. This could be the story on how to use the law against its spirit. In 2001 I arrived in UK to study. I opened an account with Lloyds TSB. I stayed in UK two years and then used my account another two years until I finished my studies. I never cancelled the account and left a bit of cash on it. I still used the credit card and always... (read more)
Experience2013's Response to LLOYDSworstbankever's Review
Written on: 31/01/2013
I confirm bad experience with this bank.
The bank has our money for 2 months and denied us access.
We now have in writing requested the closure of the business accounts - let's see if it works now.
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★★☆☆☆
“not quite as bad as other reviews but not great.”
Written on: 19/11/2012 by katiekatjas (10 reviews written)
I opened a basic business account with lloyds about 9 months ago. I've had no support what so ever from the bank. Its very slow with card transactions and takes days to come off your balance. Not great for business because obviously you need to make purchases to remain in business. I sell online so have materials, packaging and postage to pay for. There was a problem with my card not being accepted for online payments for an entire day which put me out of business for that day. To be fair... (read more)
★☆☆☆☆
“LLOYDS TSB - DONT EVER TAKE OUT A BUSINESS ACCOUNT 2012”
Written on: 19/11/2012
Lloyds TSB have undergone a review and if you take out a Business Account you will find it moved to Colmore Row in Birmingham. Customers who used to be able to have a relationship with their local branch can forget it now that accounts have moved to this Call Centre. Their Staff are rude, arrogant and thoughtless when it comes to maintaining good Customer Relations. Even simple tasks they make a meal out of them and it takes twice as long to get any scense out of them. They are ruthless... (read more)
Loubarden's Comment
Written on: 20/12/2012
Totally agree - they still advertise on their web site that they have customer relationship managers when they clearly don't. I was asked to send in a copy of my last audited accounts by post because they can't accept emails this I did over 3 weeks ago and heard nothing back. I phoned them today and they apologised that noone had got back to us but said the accounts sent to them were not audited accounts and I needed to send audited accounts but hey this time they can accept emails cause I can send emails to the manager but not the telephone answerers so it would appear. I phoned my accountant and asked him why our accounts were not audited accounts to which he responded small businesses don't tend to have audited accounts because it costs a lot of money, businesses with a turnover of £5 million start auditing accounts. Nice to know that people working in the financial services industry LLOYDS TSB clearly haven't got a clue what they are talking about - time to change banks I think !!!
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Richardfreedomcall's Comment
Written on: 28/01/2013
Actually I think your review is rather kind to them! I have banked with this shower for getting on for 10 years now and since the call centre took over "account relationship management" I have received around 6 letters informing me of a new "Customer Relationship Manager", none of whom has ever spoken to me. I get letters saying they have tried to call me without success but there are no messages or missed calls so obviously they are lying.
They are rude, they are arrogant, they are unhelpful, they tell lies, they are generally not helpful and if I were Lloyds I'd just close the call centre down and leave the customer with no one to contact; at least that way the customer would get better service!
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See next 10 reviews
Showing 1 - 10 of 131 Reviews
★☆☆☆☆
“Terrible bank”
Written on: 15/11/2012
Their business banking is terrible, no dedicate business service in branches. (read more)
★☆☆☆☆
“PERSONAL GUARANTEE WITHOUT CONSULTING GUARANTOR”
Written on: 29/10/2012
Lloyds TSB Commercial Finance made arrangements to obtain my signature on a personal guarantee for a loan without making ANY contact with me or carry out credit checks by making all the arrangements through a third party. This is completely opposite to what their sales team tell you if you call them and what is posted on their website. I have officially made a complaint to them direct, but all I have had back are letters stating that they obtained the guarantee through their normal business... (read more)
Samcan's Comment
Written on: 16/01/2013
I have a Same issue with them , Business Relation ship Manager come to my home took all the signature, with out making me read any documents, just told me where to sign, i done it on the trust because i am with them last 15 years, just recently find out they took the signature from me on the personal Guranty on the limited company business loan. don't know what to do. any suggestion on this matter
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Mrangry321's Comment
Written on: 16/01/2013
Hiya, sorry to hear of your situation. I have been fitting my case on my own for 2 years and have got nowhere, the over riding fact is that the banks seem to be able to do what they want without redress.
I have written many letters to Lloyds to complain about how my signature was obtained, even my local MP wrote to them via the CEO of Lloyds, all this ended with them saying they did nothing wrong!
I contacted the media i.e radio 4 finance programs and Rip Off Britain (who on Monday night aired a program of unfair banks) I suggest you try the same thing, I am about to send letters to all the MP's in Parliament connected to finance and banking to try and get someone to challenge Lloyds on how they go about their financing business, I would suggest you do that as well, the more complaints they receive the better the possibility of someone being able to get banks/Lloyds to face up to their underhand way of doing business.
Best of luck
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★☆☆☆☆
“Disgraceful customer service from LloydsTSB Commercial...”
Written on: 11/10/2012 by weekender001 (1 review written)
I asked LloydsTSB Commercial Bank to do something very simple for me that has now escalated into a 8 month battle to try and remove me accounts from their clutches. The original issue was related to their repeated failure to send internet banking credentials to Amsterdam from the UK. The reason was that they consistently mixed up business and correspondence addresses. They also seemed to forget my written instructions to change the latter. The result is that I never received my internet... (read more)
★☆☆☆☆
“Have you forgotten it's MY money!”
Written on: 02/10/2012
PLEASE DO NOT BANK WITH LLOYDS TSB! I recently started a limited company and made the awful decision of banking with Lloyds TSB! I banked with them previously when self employed in 2004 and they were great. Something has gone drastically wrong since then. I explained that internet banking was vital to me because of my line of business and signed and sent all the required forms. The account was opened in early June and I finally got my login info through towards the end of August! Both in... (read more)
Weekender001's Comment
Written on: 11/10/2012
It's proving IMPOSSIBLE to close my account with them from abroad, they are awful!
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Matjac's Comment
Written on: 12/01/2013
I totally agree. I am making my priority this week to close my Business AC with Lloyds, following the end of a string of rude, bullying tactical language with (name removed) at the Birmingham call centre. He clearly has no life skills or professionalism. If I spoke to my customers in the way he spoke to me it would be curtains. They have no idea how small businesses run and for all of the so called Relationship Managers I have spoken to, it is my opinion that they wouldn't know where to start! M J ( now moving my profitable 125k turnover small business elsewhere!)
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★☆☆☆☆
“Ignorant and bully”
Written on: 09/07/2012
They do not deserve even this one start. I had my business banking with Lloyds for almost two years as self employed and just recently needed to open a new account for my limited company. Based on my experience with the local LLoyds' branch, I had all trust put in their services. However, if you ever consider dealing with their business banking that ends with "555" telephone number, stop before you go there. Impossibly low quality services, bullying, incompetence and lack of ability to work... (read more)
★☆☆☆☆
“Dumped by Lloyds TSB in the USA”
Written on: 29/06/2012 by robertstarling
Just went to publics to buy some food, my personel debit card declined even though plenty of dosh in the account, thought I would call them see what the problem was? What a mistake, first thing I heard was the standard we are very busy pre recorded message hold for ten minutes for what??? The brainless idiot in the call centre said she needed to ask some security questions, good I thought getting somewhere now, alas not to be didnt ask the standard questions password etc. I explained that a... (read more)
★☆☆☆☆
“Won't allow me to have a debit card even after 1 year...”
Written on: 28/06/2012 by Shellinch
Completely rubbish bank. When I signed up I asked if they have a debut card system and they said yes so I signed up. Took 2 months to get all the paper work and then found out new customers are not allowed a debut card so how am I meant to pay for my products as I'm a boutique?! So requested a meeting with manager and couldn't get one and still after 1 year and using account regularly never going below £300 I'm still not allowed a debit card! Complete joke! And they don't provide Internet... (read more)
★☆☆☆☆
“worse thank useless”
Written on: 30/05/2012 by loobydo (1 review written)
Do not bank with Lloyds TSB. I have been a customer for 10 years, business customer for 3. The 'service' I've received from them has been absolutely shocking in every aspect. Simple things like paying is U.S dollar cheques and making foreign payments are an absolute nightmare. Nobody knows what they are doing and the call centers are even worse. You don't have a dedicated business manager - it changes on a weekly basis. No one ever returns your calls, and you are constantly passed from... (read more)
★☆☆☆☆
“worst service ive ever had..........in any sector”
Written on: 21/05/2012
DO NOT OPEN A BUISSNES ACCOUNT WITH THESE PEOPLE ONE PERSON WILL TELL YOU ONE THING ANOTHER WILL TELL YOU ANOTHER THING THERES NO COMMUNICATION BETWEEN STAFF I GUARANTEE YOU WILL REGRET BANKING WITH THESE PEOPLE (read more)
★★☆☆☆
“12 years of pain”
Written on: 04/05/2012
We run a relatively small business (turnover approx £3million). We trade both in the UK and overseas mainly US & Ireland. We have had our business account with Lloyds since our start up 12 years ago. For issues that we can deal with ourselves such as the online banking system etc it works well once you understand the mechanisms. Unfortunately, the minute you need the bank's intervention it all goes to hell in a hand cart. We sometimes need Bank Guarantees which they have to sign up... (read more)
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Showing 11 - 20 of 131 Reviews
★★☆☆☆
“Lloyds TSB Froze my account and told me to leave”
Written on: 20/04/2012 by ShaneJacobs (1 review written)
Lloyds TSB (Business Banking) froze my account without notice (for two weeks) and then unfroze my account -- again, without any notice. After this, they sent a letter in the mail basically telling me that they could no longer offer banking facilities to me. I've been business banking with them for just under a year, and have had a personal account with them since 1995. I've done nothing wrong. They asked me for evidence supporting the incoming money, which I did. The companies I work... (read more)
★☆☆☆☆
“Join them and they do nothing useful”
Written on: 12/04/2012
Started a Business account with Lloyds in Jan 2012 and signed all required forms to use online business banking facility also. Few weeks later did not receive anything about the online banking login details. Spoke to business banking team and they said the signature details were not received and the relationship manager need to send me the form (what did i sign on day one then !!) and asked me to go to local branch and sign the form. Went to local branch and signed the form which was filled... (read more)
★☆☆☆☆
“Truly awful experience”
Written on: 29/03/2012 by WayneAugur
Did you know that Lloyds are able to close your account unilaterally if they so choose? Are you also aware that their complaints department is under no obligation to hear your side of the story if you have a complaint? I had a very bad experience with Lloyds that left me high and dry despite being solvent and in good shape financially and being a customer for over 20 years. I'd like to think it was an isolated case and that other SMEs are getting better treatment. Sadly, the statistics... (read more)
★★☆☆☆
“Locked out of online banking”
Written on: 08/03/2012 by absy909-2
Lloyds branch staff have been nothing but polite and helpful, lovely people however we have been there for over a year and are now incurring charges, some of which are unforseen and we have not been warned about such as cash withdrawal charges. The reason I am moving our 250k pa turnover small business to another bank is the online service, I have two accounts, the browser remembered one last card 4 digits from the other card, I failed log in and then had to request a reset. Fair enough.... (read more)
★☆☆☆☆
“over draft fees and closeing account”
Written on: 14/02/2012
i had a business overdraft with these for many years until 8th jan 12 when they told me they will not renew it for ther usual fee of 170 pounds and in doing that they told me to re pay the amount oweing to them which was around 5000 pounds or my account after the 8th jan will be unauthorised and of course a higher intrest charge and so on the 16th jan i cleared it to 0.00 and signed a form in branch to close it after many phone calls and letter and visting tsb to see my account today still... (read more)
★☆☆☆☆
“RIP OFF FROM EVERY ANGLE”
Written on: 24/11/2011 by TJOSH
LLOYDS HAVE BEEN NOTHING BUT A HINDERANCE TO MY WHOLE BUSINESS SINCE DAY ONE. THE LIST OF PROBLEMS WITH THEM IS HUGE RANGING FROM OFFERING LOANS AT 20% WHEN CASH WAS NEEDED TO THE MOST RECENT HORROR CHARGING A FEE TO US WHEN A FOREIGN COMPANY SEND PAYMENT.... I WHICH I COULD TAKE THEM UP TO TRADING STANDARDS THEIR ADVERTS CLAIMING TO HELP SMALL BUSINESS ARE TOTAL LIES.... (read more)
★☆☆☆☆
“Lloydsbank which was helpful now leaves businesses...”
Written on: 13/10/2011
We have banked with Lloyds for over 20 years & now with the construction industry slow they have been DISGUSTING. We had a dreadful business manager for 5 years after finally complaining (advised by counter staff)he was put on probation for this lack of support & bad service. We were the given another younger man. At first we were delighted (talked a good job) but the very first thing he not only failed to do, but gave bad advice. He does not respond to our emails, calls, tell lies all the... (read more)
★☆☆☆☆
“Worst Business Banking Ever”
Written on: 03/10/2011 by noisufnoc
I opened a business bank account with Lloyds TSB and since opening i have tried 76 times to speak to my own business manager, I have succedded once, only for him to tell me that my account is no longer active due to irrengular activity, i sent a 5 page letter advising them of this activity before it happened and there was no comment or contact from the bank, My Advice is steer clear of Lloyds TSB business if you want any help with your business in anyway at all, in you fancy having random... (read more)
★☆☆☆☆
“least helpfull bank”
Written on: 29/09/2011 by afee12345 (1 review written)
i have been a business customer for 3 years.my first personal business manager was great untill they moved him to a diffrent area.the new manager is from hell.this guy does not know what he is talking about most of the time.it seems that he has a system which runs 5 days behind my online system.This guy does not want to be helpfull in any way.i have a loan with them,which is why im stuck.the day i find a deal to transfer over,it will be the most happiest day of my life. (read more)
★☆☆☆☆
“Expensive Charges”
Written on: 14/09/2011 by cglover (2 reviews written)
I decided to move accounts from Lloyds TSB Business to the FSB Co Operative Business because of the expenisve charges I was recieving from Lloyds TSB. I gave the Co Operative Business team the go ahead to switch all my direct debits and standing orders over. Once Lloyds TSB were aware I was moving, they started adding more charges to my account. I was even charged for a returned standing order from 3 months previous!! with no prior warning. My advice for any new business, after being in... (read more)
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Showing 21 - 30 of 131 Reviews
★★☆☆☆
“Small Business doesn't count !”
Written on: 07/09/2011
I had an interesting conversation with a business manager (not my actual manager she is never available). On asking for a new debit card (mine expired) I was told that they do not issue cards automatically to accounts as small as ours as they are deemed to be potential risks. Apparently my card could be misused by myself and get me into debt...I was quite offended to be told that because we only put a small amount of money through our business account (about 5500) we are not important... (read more)
★☆☆☆☆
“take a holiday”
Written on: 26/08/2011 by tinman1964 (1 review written)
I have always banked with Lloyds and currently have a 150k loan @ 2.20% above base, for this reason i cant leave, i complained about the incompetence of my female business manager about 2 years ago as she charged me £2500 to get out of a mess that she caused and then kept telling me "you need a holiday" she now wont even talk to me and the bank refuse to change my manager, im basically on hold !!!!!! stay clear of Lloyds Business Accounts NW9 (read more)
★☆☆☆☆
“Extremely Poor Service”
Written on: 30/06/2011
This bunch don't even deserve 1 star - nil is my real rating. The whole service offered to us has been nothing short of disgraceful. In particular our 'businesss manager' - Scott Hughes was worse than pathetic. Never contactable. Even the 'New Business' manager admitted that both the lloyds TSB business banking side of the company was poor! When we fianlly did contact him the amount of excuses why he was not available was also pathetic. We have been offered little or no support over... (read more)
★☆☆☆☆
“So I had a personal account with Llyods and love them....”
Written on: 06/04/2011
So I had a personal account with Llyods and love them. Business banking however is COMPLETELY seperate and different.
Set up business banking - company name spelt wrongly asked for it to be fixed, 5 calls later they changed it - taking the misspelled word off completely rather than fixing it. Called another 4 or 5 times, each time promsied a call back and that it would be fixed - they altered the name again to another name on the card, but the first mispelled name on the cheque book and...
(read more)
★☆☆☆☆
“I have a current account and business account with...”
Written on: 16/03/2011
I have a current account and business account with Lloyds TSB and have banked with them for 24 years. The standard of the business banking service is appauling since they took the business managers out of branch. My problems started when I moved house. Took 5 months and lots of letters and phone calls for them to get my name and adress right. I received compensation. 2 months later my name and address is wrong again. I don't want compensation, I want service! I've had an awful time... (read more)
★☆☆☆☆
“Lloyds new card reader is not fit for purpose....”
Written on: 28/02/2011
Lloyds new card reader is not fit for purpose. Although you insert the correct numbers as requested, often it will not accept them and you have to start all over again. But if it happens three times in a row it will lock the account and prevent you from accessing internet banking, requesting you contact them by phone. Then the fun starts.... You dial the number.. wrong department .... transfered ..... wrong department.... transfered ...... wrong department..... transfered..... we will... (read more)
Guest's Comment
Written on: 31/05/2011
I totally agree. I was trying to transfer money from my business account to my personal account. At one stage (after going through hoops) you have to type in the account number of the recipient. I made three errors - not explained by the screen and was locked out. By then I realised that I was typing in the my business account number (the payer), not my personal account number (payee). Because both numbers are familiar, I did not recognise the issue. Then the telephone tag begins (Oh! you can only play that game within their hours). So two days later I could back on line again.
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★☆☆☆☆
“I've been a Lloyds customer for 40 years, ten years of...”
Written on: 10/02/2011
I've been a Lloyds customer for 40 years, ten years of that as a business account customer. Firstly they now require me to log in with a card reader- should be interesting plugging that in my Iphone when I'm at the beach, and to top it off they sent an authentication card and reader to my old address- HELLO SECURITY- YOU POST MY STATEMENTS TO MY CURRENT HOUSE HOW STUPID ARE YOU.
Suffice to say I've moved banks.
(read more)
★☆☆☆☆
“I need a card reader to access my internet...”
Written on: 02/02/2011
I need a card reader to access my internet banking........ why haven't I received one............ 5 weeks later, over 125 minutes logged on the phone over several days, 2 card readers sent.......... I find out they don't hold my address on the system, they have someone elses and WILL NOT CHANGE IT.......... go figure. (read more)
★☆☆☆☆
“For over 20 years I have enjoyed a perfect working...”
Written on: 19/01/2011
For over 20 years I have enjoyed a perfect working relationship with a business manager at Lloyds. HOWEVER .... this manager was replaced sometime in the middle of 2010 by someone part time .... someone who was clearly uninterested in people and who persisted in making gross errors .... Despite many attempts from me to forge a new relationship, things have become unworkable. I am leaving Lloyds without delay .... except, that is, delay on Lloyds part to prepare figures and comply with... (read more)
★☆☆☆☆
“I have had a business account 25+ years with lloyds...”
Written on: 19/01/2011
I have had a business account 25+ years with lloyds and the service i recieve from them is disgusting.
I used to have a personal business manager GONE now number that changes and no named person.
Thinking of joining up THINK HARD FIRST im leaving..
(read more)
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Showing 31 - 40 of 131 Reviews
★☆☆☆☆
“I have banked with Lloyds for over 30 years and their...”
Written on: 14/12/2010
I have banked with Lloyds for over 30 years and their customer service used to be second to none with a personal representative that I knew by name at the local branch who was always available to answer any queries on the phone. All that has now changed and the introduction of a bulky card reader now makes mobile internet banking impossible.
This is a text book case of how to destroy a great customer service business and of course they should be punished with a massive loss of market...
(read more)
★☆☆☆☆
“Absolutely useless! ”
Written on: 08/12/2010
Absolutely useless!
I applied on-line for a business bank account as I needed one opening relatively quickly and I already had a personal account with Lloyds - BIG MISTAKE!
It took them TWO WEEKS just to phone be about my application, Took them a further 8 days to send my the paperwork and another 3 weeks before I got the account opened. Another 3 weeks before I got a checkbook/credit book then another week for my card. I have only just got my login for online banking today (two months...
(read more)
★☆☆☆☆
“Lloyds TSB Business banking... ”
Written on: 25/11/2010
Lloyds TSB Business banking...
After a card reader fiasco and being unable to access any of four business accounts on line and then spending an hour on the telephone to try resolve without success, I've closed the accounts.
I have spoken with three different call centres, various staff and supervisors (sadly not my elusive account manager whom I haven't met or even talked with and who will only 'look after' me for a fortnight anyway) and it seems they would rather let my business leave...
(read more)
★☆☆☆☆
“Tried the call centre several times to arrange...”
Written on: 25/11/2010 by p30csc (1 review written)
Tried the call centre several times to arrange appointment to meet with my business manager. to be truthful, I have not got a clue who it is since no contact over 3 years since business start up. Call centre arrange appointments and when I go to branch, it is always someone who is pleasant but not a business manager.
I am fortunate my business is growing but given poor service now arranging to go elsewhere and taking my other accounts as well.
Individuals are very nice when you speak with...
(read more)
★☆☆☆☆
“the new card reader log on is hard work. i have been...”
Written on: 22/11/2010
the new card reader log on is hard work. i have been paying bills for my husband since he started his business using internet banking now i cant as card needed for log on trying to register myself near on impossible (im a personal user) no help on the helpline.
bulk payment a complete rip off take much longer for the money to get to reciprent. think we will leave
(read more)
★☆☆☆☆
“Have been with TSB for about 6 years and not really...”
Written on: 13/11/2010
Have been with TSB for about 6 years and not really had a problem until my business manger left and was replaced by a someone useless. I started getting cheques the were made out to our abbreviated company name (as mine is rather long and we have been doing so for the past 6 years) without any correspondence stating that that no longer accept this. I taid in some more with the shortened name and this was accepted and the next time i paid them in they came back and not only had they taken the... (read more)
★☆☆☆☆
“Llloyds tsb, do not bank with them ”
Written on: 09/11/2010
Llloyds tsb, do not bank with them
Over the last two weeks they returned 3 cheques because of an uncleared amount of £15.99 cheques total was £2000.00. We also had the same problem recently when I did not have enough cash to pay i was £700.00 short and every day credit card money goes into this account at the request of the bank i might add, the following day just over £900 was going in but they could or would not allow it, so would return all the cheques to the value of £2000.00 apx. ...
(read more)
★☆☆☆☆
“I have banked with Lloyds for 25 years and with a...”
Written on: 01/10/2010
I have banked with Lloyds for 25 years and with a business account for around 8 years. They use to be very good and I had my own business account manager who I could contact easily and was very helpfull and efficient. Now I find them particularly useless. High fees on both personal and business accounts, very poor customer service in the branch and on the phone. Policies deliberately in place to make things take longer and cost more.
Over the last 2 weeks I have been trying to transfer some...
(read more)
★☆☆☆☆
“I opened an account with Lloyds ten years ago, my...”
Written on: 15/09/2010 by iainhume (1 review written)
I opened an account with Lloyds ten years ago, my manager then was very good. Over the last five years though, I have found their customer service very poor indeed. They don't listen to what you say, they find it very easy to know nothing about your business, they don't think for themselves, they just press buttons and wait for the answer. If computer says no, then you are stuffed. I've recently switched banks, and after nearly six weeks, they eventually sent my direct debits/standing orders... (read more)
★☆☆☆☆
“i was very happy with lloyds tsb until last 18...”
Written on: 11/09/2010
i was very happy with lloyds tsb until last 18 MONTHS.I gave them fantastic reviews but now it has CHANGED.(MIND yu my old business manager still tries to help but he hasnt a leg to stand ON)BUT im soooooooooo grateful that he TRIED.POOR thing (GO to another BANK-ONE that has not been bailed out -U know who u are )FROM south WALES(VALE of GLAMORGAN)ITS sad taht a past business manager cannot do a thing for past small business CUSTOMERS. i feel sorry for some of the lloyds tsb STAFF-THEIR... (read more)
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Chloedog1's Response to m14833's Review
Written on: 09/05/2013
Sounds the same as my experience. Opened an account with Lloyds in December 2012 for a new business start up for which I was using £8k of my own money. Took 5 weeks to get the online banking sorted. They would not supply a debit card or cash card until I had been trading for 8 weeks and saw money flowing in and out of the account . They refused to consider any sort of loan. However, I don't think this is Lloyds alone, from what I hear all the high street banks treat new business's the same.
I guess once they see that the account is working well, I will be offered anything I want...When I don't need it!!!
Darrengh20's Response to m14833's Review
Written on: 16/05/2013
same problem taken me 2 months and still not got all the bits, think they are the worst bank. 20 days for internet banking makes running a business hard, its so pain ful