Lloyds TSB Business Bank Account Reviews

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Lloyds TSB Business Bank Account

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Latest Reviews

★☆☆☆☆

“Shockingly Bad Service from Business Banking”

Written on: 11/08/2016 by un-happy123 (1 review written)

One Business telephone operator put my account on stop, due to a change in the business. I wasn't given the opportunity to explain the situation over the phone or the opportunity to provide supporting evidence at all. I even said that my experience with Lloyd's was good and that this telephone call and lack of any level of customer service would be my reason for issue. Within the hour I went into the local branch, explained the situation to the Branch Bank Manager who unfortunately had no… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 05/07/2016 by Robdrake (1 review written)

My nightmare with Lloyds is still ongoing. I applied to transfer a business loan from one name to another in November 2015. It's still not done. Communication virtually non existential, terrible Birmingham based account manager who doesn't seem to care - quotes 48 hour SLA but has to be chased constantly. Call Centre staff rude and take ages to answer. Complaint registered- asked for an evening call which never came. Slow in every manner & have no customer awareness. Lloyds never apologise or… Read Full Review

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★★★☆☆

“Overseas charge for buying stuff is poor, especially...”

Written on: 23/05/2016 by jasonhall81 (3 reviews written)

It's a bank; money goes in and comes out, after 18 months they charge you a service fee for doing very little as anything you do is charged on top of that. I never needed a business loan so I am not sure what they be like for that but what I don't like is the constant extra charge for buying things aboard 2.9% for what exactly? Seems like extortion to me… Read Full Review

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★☆☆☆☆

“worst customer service from any company we deal with”

Written on: 16/05/2016 by jklape (1 review written)

Lloyds Bank have seriously lost their way, they provide by far the worse service from any company we deal with. They are obstructive, unhelpful and offensive. For some reason they feel it is a good idea to question large withdrawals and large payments into the business account, what has it to do with them provided the funds are in the account and the security details are compiled with? There is no business manager available in branch and you need to jump through hoops to get to speak to one.I… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 15/05/2016 by 369Stafford (1 review written)

Do not open a tsb business account, takes forever, they just don't care, never follow anything up. Go try another bank, save your self the hassle. … Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 03/11/2015 by DMAC100 (1 review written)

We opened an account with them a few years back - all their systems very slow, inefficient, bureaucratic. They have now started their due diligence process on our company re money laundering presumably as we have international contacts and the amount of information we, as a small company have had to provide, is enough to make anybody lose the will to live - and they use arrogant, unpleasant staff to carry through these systems. Their payment system is antediluvian. Individual staff can be… Read Full Review

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★☆☆☆☆

“anti-business banking”

Written on: 28/08/2015 by lqWhalen340 (1 review written)

Sharpen up Lloyds Business! Business account looked perfect on paper, I've been banking with Lloyds for 25 years, have ISA's loans and mortgage with them and figured it was another notch for the bank. As it turns out loyalty only goes one way - my history gives me no advantage, even with simpler access to information, and I was quoted 4 - 6 weeks to open a Ltd company account. Most other providers can do the same in 2 days to 2 weeks. I can't imagine that Lloyds do any more due-diligence than… Read Full Review

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★☆☆☆☆

“ABSOLUTE NIGHTMARE!!! STAY AWAY”

Written on: 30/06/2015 by Kiarar330 (1 review written)

I've been trying to set up a business account for the last 8 week. So far I've experienced complete of lack of competence, inability to contact anyone about the account. It's impossible to book an appointment at a branch because, I quote 'Everyone is very busy and it will be quicker to go via online application'. I absolutely hate the experience I had with the bank so far and I am about to move my application to HSBC… Read Full Review

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★☆☆☆☆

“Useless business accounts manager”

Written on: 22/06/2015

I banked with Lloyds for about 8 years now (personal account). Figured, I will set up my business account with them. BIG MISTAKE! I was assigned to a Business Accounts Manager (BAC). Went for the interview, opened the account and got the account details. All seemed to be ok. When I started to receive payments from clients, the transfers were keep bouncing back. I called the BAC and she promised to sort it out. 2 days later she called me that they need additional information to unblock the… Read Full Review

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★☆☆☆☆

“NEVER NEVER NEVER!!!!”

Written on: 14/06/2015 by Hutchinsonbe484 (1 review written)

I started the process of opening the account in the middle of March 2015. The voice recorded phone message stated that customers could complete the application online, which was preferable to doing it over the phone. Naturally, this was the option I chose; only to discover at the end of the application that I still had to speak to an advisor over the phone. They called me about a week after this, but I missed the call as I was at work. I attempted on 4 different occasions to call back; the 1st… Read Full Review

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★☆☆☆☆

“NIGHTMARE! STAY AWAY”

Written on: 06/04/2015 by cliveatkins1983 (1 review written)

Set up a business account with lloyds and it took 4 months. Was told it will be set up in the next few days for 3 months (had no other business account to pay funds into!). Documentation was lost on 5 different occasions. Tried to cancel after it had been set up as had gone elsewhere and have so far sent 2 letters (You can not cancel via any other means) but have had no response to my request to cancel… Read Full Review

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★☆☆☆☆

“ABL - Anything but Lloyds!”

Written on: 01/04/2015 by wallstreetpw (1 review written)

Terrible call waiting times, being passed from pillar to post with people that clearly don't care less! The switchboards are incredibly frustrating, and you often have to speak with several people to get your call resolved - you have to go through security every single time you speak with someone. I wouldn't recommend using Lloyds bank for your business at all - everything seems like a chore for them. The online banking is also frustrating with their "stone age" card reader, and being… Read Full Review

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★☆☆☆☆

“Frustrating and Very Poor Service”

Written on: 25/02/2015 by Sidneyo235 (1 review written)

I wish I'd read the reviews from the others on this site before I decided to setup (or attempt to setup) a business account with Lloyds. I went to Lloyds as that's where my personal account is, such a mistake! Waiting times to speak to an agent to ask for status updates is at least 20 minutes. They've missed each deadline and failed their service level agreements. When I finally reached the last step in their defined process, I should have then been sent a letter with my account details and… Read Full Review

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★☆☆☆☆

“DONT USE THEM!”

Written on: 05/12/2014 by kevins12 (2 reviews written)

Always have to spend at least 10mins waiting for them to answer.Wont let me transfer monies in my other account without signing other paperwork & then it takes two weeks!!!! Utter useless cant wait til my new buisness account opens so i can get rid!… Read Full Review

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★☆☆☆☆

“Limited Company Banking ”

Written on: 12/10/2014 by 180Rees (1 review written)

I recently tried to set up a Limited Company bank account with Lloyds. It was the worst experience of my life. They said they couldn't due to the fact of a duplicate postcode in the registered office, this had also happened to two of my friends. I write this review on 10/10/2014 as after 2 months I have finally had progress with my account. Despite an endless amount of calls to companies house and my accountancy firm, Lloyds were the only party that could see there error. They have today… Read Full Review

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★☆☆☆☆

“Lying, Arrogant, Rude, Grossly Incompetent etc”

Written on: 10/10/2014 by Cynoman (1 review written)

Do not open a Business Account with this bank. I have waiting for over 2 months for them to open a business account and I can still not pay anything in. Minimum waiting time for the call centre is 20 mins. When you do get through they don't know their elbow from their..... They forget to ask for certain letters/missives and you wonder why there is no progress, you call them and they then inform you they are waiting for a letter that they haven't told you that they need. Said letter was sent… Read Full Review

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★☆☆☆☆

“Unbelievable .. no other word”

Written on: 24/09/2014 by worcesterman01 (1 review written)

Incompetence and non-truths, excessive wait times to speak to a lying person. 6 weeks since I applied to open business account. If the processes to setup a new account are not fit for purpose , then Lloyds should not encourage new business as it is evident they do not particularly want your business. It does make you wonder about the entire Lloyds business. I shall soon be an ex-personal account holder as a business behaving like this are obviously on a downward spiral. Nobody appears to care… Read Full Review

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★☆☆☆☆

“No words can describe how bad Lloyds Commercial has become”

Written on: 06/08/2014 by AlexanderMahoney (1 review written)

My business has been with Lloyds Commercial for 5 years. At the outset we had a business manager who visited once a year, I had their mobile number and things would get done quickly and satisfactorily. Over the last couple of years our business manager started to change about every 3 months and eventually was dropped and we were handed over to our 'relationship team' in a call centre somewhere. Since then I have found doing normal tasks like renewing our overdraft a complete nightmare. Call… Read Full Review

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★☆☆☆☆

“In two words Appalling and Avoid ”

Written on: 20/06/2014 by Cheyennes303 (1 review written)

Time taken to set up , 6 weeks and counting , still no basic acount access to use the account . They won't give you a basic debit card for four months into the account unless you are an existing Lyodds customer . Helplines are chock a block ( 20 minute wait mininum) and frankly it's obvious they still have not integrated RSB Halifax and Loydds systems at all . No wonder they went bust . To stop it all both myself and my partner sey up identical accounts on the same day , guess what her's still… Read Full Review

Baldynut40's Comment

Written on: 04/08/2014

I agree I can't believe how appalling the service is , I started the process in May it's now ten weeks later and it's till no nearer to being complete , I have rung several times for updates and have been promised a call back each time and have had nothing , this gives me no faith what ever in this bank , if they can't do this for a new customer what on earth will they be like with a existing one , not for me will cut my losses and now go else where , totally agree with the chap above
Appalling and avoid !!!!!!

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★★★☆☆

“Living in the 1950's”

Written on: 13/05/2014 by BryantGarrison (1 review written)

It seems like obtaining a BASIC business bank account from any high street bank in the UK is a major headache these days. I just want a basic account, no finance/loans or credit cards required - you'd think that would be easy? It really isn't. I decided to settle on Lloyds as my bank, since I have my personal accounts with them. The entire process has been a nightmare, I feel like I've been transported back to the 50's every time I have to deal with Lloyds. Firstly, after submitting the… Read Full Review

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