Dell, www.euro.dell.com Reviews

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  Dell, www.euro.dell.com

  £2,740.00

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  Dell, www.euro.dell.com

  £9,045.00

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• Guest 5th Oct 2009

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  I purchased a Studio 1555 laptop at the end of June and ever since it was delivered in July I have had never-ending problems that have remained unresolved.
  The facial recognition software has never worked.
  The operating system freezes and crashes periodically.
  The Bluetooth I paid for has never worked and I'm unable to download the driver.
  The AC adapter doesn't sit properly in my laptop.
  
  I could go on, but in brief, Dell has sent out 2 engineers who either didn't resolve the issue or were sent the wrong parts, another 4 times they have set up appointments for an engineer to come out and 2 of those they didn't bother to let me know that the engineer wasn't indeed coming so I waited for hours for them.
  
  After 2 1/2 months of this and now my display is turning green and pink as we speak and they still are refusing to replace my laptop with a new one and insist that they will send an engineer to 'fix everything'!
  
  I've had a Dell laptop before and if it functions well, there are really very few problems, however, if you get a defective laptop like mine, it will take years off your life!
  I will never buy a Dell again and would recommend to anyone to shop around and choose any other reasonable option!!!
  

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• tomhudson 6th Sep 2009

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  Got the Dell Studio Slim (Dual core, 6GB RAM) from Dell UK. Well got it as in, got it eventually delivered.
  
  When I ordered it online (it takes quite a while to configure your own pc online), the order went through fine. However the money was not deducted from my account for 2 more days. Worried I contacted them back via their site's chat service. Got a call back saying that they had shelved the order altogether as apparently the 64 bit XP I ordered was not compatible with the wireless LAN card ...

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• Guest 1st Sep 2009

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  I ordered a portable dvd player for my son on the 15th July. When i ordered it i was told it was in stock otherwise i would of looked else where - who wants to wait for ages! I have recieved 3 emails telling me it was delayed but there was no reason. I was told the 18th of August, the 3rd of September and finally the 12th October. At this point i thought this has gone beyond the point of ridiculous and phoned them to ask what was happening. I was told it wasn't in stock!!!! They were very sorry ...

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• growmore 22nd Jul 2009

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  I am a Dell fan. We currently have three Dell machines in our home, plus family has others, all delivered as specified, on time and performance has been great. Only problem with one my daughter has was a faulty hard drive which was replaced quickly and has not developed any further problems.
  
  I just wouldn't go elsewhere for so long as Dell keeps up the great value for money, and good customer service.

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• Guest 30th Jun 2009

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  Having used Dell for the last five years with no real problems apart from the odd gremlin which was quickly sorted out by the support people, decided to purchase the Dell Studio desktop (£ 750.00) with no problems at first. After just over two months the computer started to play up, unable to connect to internet lost e mail settings on top of other problems, even though the pc had full protection, called Dell support ( Bangalor) WOW what a difference!! TOTALLY NOT INTRESED!!!, passed blam ...

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• Guest 31st Mar 2009

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  I recently spent £725 on a new Studio 17 laptop with 4 year in home warranty including evenings and weekends. Ever since i've received it ,it has had an internet script error message coming up (which is Dell related looking at the error message).
  I had to call on numerous occasions (a nice pay per minute 0844 number!) and i even tried using the online chat facility several times before i finally managed to get through to an operator to get any support.
  I am now informed that my 4 year ...

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• audacity10 7th Mar 2009

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  I have owned three PCs bought from Dell, including the Inspiron laptop I'm using to write this review. In fact, my very first online purchase was my second Dell PC ten years ago and it turned up in good time and in good shape. I've had nothing but good service from them.
  
  The only grumble I personally have is that they're probably slightly over-priced and I hate the amount of rubbish pre-installed on your new machine. I also don't think I should be obliged to pay for Microsoft Office, a mouse a ...

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• gingerbear 2nd Mar 2009

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  Customer services is appalling and when I finally managed to speak to him was rude and condescending and they have the cheek to charge me to return this laptop. Such a huge company shold be ashamed of itself.

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• csmith2008 13th Nov 2008

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  First they lost my computer in the delivery and I only received the monitor. Then they sent a computer without a modem that I specifically asked for. Then they said I had to receive this computer and then send it back if I did not want it and they would only reorder the correct item once I had sat at home received it, and sat at home again to have it picked up. So I received it and then had to sit at home again to wait for UPS to deliver the modem. I have had 3 days off work to sit and wait for ...

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• jawoo 30th Oct 2008

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  I think I am the lucky one. One laptop, an inspiron 530 and dimension 3110. Quick delivery, no issues with any, the dimension 3110 is a few year old and still pretty quick. All are pretty much bottom of the range. All used for work. Laptop has survived a few trips abroad. all pretty cheap. make sure you go to the offers section though or you might end up paying an extra £50+ for the same thing. value for money. I would good back. reading other reviews it sounds like i am the lucky one.

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• fugitsu 22nd Aug 2008

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  Well i ordered my Dell XPS 730, it came within a week later.. great delivery. I hardly know about computers but my friend does and he was not around at the time when i ordered my Dell XPS-730. It's a great desktop but very expensive till i found out about the specifications and hardware was cheap and poor. I thought i was buying branded hardware inside the Dell XPS 730...it's all basic Dell branded and my friend said he would have done one half the price custom built and better. I was confused, ...

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• rcusername 11th Aug 2008

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  If you're thinking about purchasing a Dell PC, read on. I recently purchased a XPS 420. My second PC from Dell. Now, I believed the XPS 420 came with an integrated Sound Blaster audio card/hardware. My order clearly states:Sound Cards: Integrated Sound Blaster Audigy ADVANCED HD softwareBut yet, after trying to record my stereo mix output, I realised I had been given a Sigmatel integrated sound card, with Sound Blaster software to control/administer it. It could not record the stereo mix.I conta ...

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• xman 26th Jul 2008

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  I have ordered D/Port from Dell website several days ago. The price was the highest I could find over the net (They sell D/Port at $199, while many small merchants offer the same item at $119 or less). I have intentionally bought D/Port from Dell hoping to avoid problems with customer service, warranty etc. Imagine my surprise when I've got a broken part! It just never turned on! I called customer service and all they would say is return the item and we'll send another one (It took me almost an ...

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• u0369527 10th Apr 2008

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  I initially placed this order online with a solo (maestro) card. The order was cancelled the day after and I had not received any e-mail notifying me of this (I actually had to log on to the website and go to tracking order to find out). I e-mailed customer services, they said there were some "internal errors" and I should place the order again. I was unhappy with this because they didn't even make an effort to place the order for me. But I placed the order again and e-mailed customer services e ...

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• Guest 19th Mar 2008

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  Bought Item online 12 Dec arrived 10 days later full amount debited from Credit Card not via the APPROVED FINANCE (buy now pay later). Dell would not take system back unopened from the day of delivery stating my fault, when clearly theirs. Overseas call centre give run around for 2.5 months before threat of recent legal action via written letter via the Irish HQ got me some where, leave well alone!

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• s2budd 25th Feb 2008

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  I recommend buying from somewhere else instead.
  They seemed ok (not good or bad just ok) about four years ago,
  now they are just dreadful.
  My recent purchase was made in October 2007 and it is now March 2008 and I am still dealing with the problems.
  Many issues with delivery, wrong configuration and parts delivered, technical staff not knowing or understanding their products, very, very bad Customer "service", lack of logic and comprehension from staff, poor written and verbal English skills, c ...

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• Becky0000 11th Dec 2007

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  Issues with Delivery. Contacted to state deliver on specific date. Date and time of delivery passed with no delivery made. Checked website and delivery date and time changed with no communication. When questioned Dell they indicated I got wrong date and my issue, also stated that courier company shown online incorrect and they now use new company. However they have not updated site.
  
  Generally very bad communication. Had to escalate to manager to try to get answers.

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• sandyseashore 19th Sep 2007

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  I think Dell are now a company to be avoided at all costs. They give long delivery dates and charge a ridiculous price for such delivery (£50) , Dell then change the delivery dates again and again until the only realistic option is to cancel. even doing that I am yet to see my money refunded. No answer to registered letter, no answer to emails. In terms of customer service Dell are an utter and total disgrace to the industry.

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• mick33 23rd May 2007

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  I have bought several PC's from Dell, usually online through QuidCo, receiving 5% discount. I bought my latest desktop over the phone (the website refused to take my order), and never again! Sales people pushed aggressively for me to upgrade hard/software, which I did not want or need, and which was grossly overpriced. Sales promised to call me back to confirm my order, and never did. I finally found someone to place my order just as I was about to give up.
  
  My advice is to buy online, keep t ...

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• Enverex 17th May 2007

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  Work out what specs you want then go get a laptop from somewhere else, you'll probably save money, get it much sooner and wont have to deal with a difficult website and massive delivery times.

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