Written on: 06/05/2013 by Craiget (1 review written)
So, against all reviews we placed an order. Now we too can experience the good times. We ordered and there was no problem. We then received an email with a shipment date of 2 weeks into the future. Last week, I sent an email as that date had come and gone and was looking for an update. I received a response telling me how each ring is made with quality and takes time. If they know that why didn't they just give me a ship date that was actually accurate? So, here we sit well over a month... (read more)
Written on: 25/04/2013 by Shop_savvy
This company is claiming to be based out of New York when they are really based in HongKong. Do not buy from these people. They do not send items, send wrong items and the warranty is a not real. You will spends 100 to send the item back to hong kong if you have any problems. The jewelery is fake and falls apart within weeks of receipt. If you have already been affected by this company call your credit card company and dispute the charges. Claim it as unauthorized or never received and they... (read more)
Written on: 19/04/2013 by bree_r7 (1 review written)
I am extremely disappointed by the quality of this company's product and customer service. I don't expect any compensation will follow this email; however I may feel some closure by informing the public about this company. Within the 180 day warranty the ring I purchased lost a diamond. I made a report and sent the ring to be fixed. I also asked if there is any additional warranty to be given to the repaired ring. The associate who returned my email informed me that the only warranty I have... (read more)
Written on: 12/04/2013 by Willow72
Bought 2 rings from coi , both were the wrong size, sent them back to be resized and paid more money to have this done, nearly a month later no rings and no refund, I did get to speak with a woman who was very rude, I have had several emails telling me they were delivered form this rude woman and she is telling me its Australia posts fault. DON'T buy a thing from these sharks, you will only get ripped off and not get you goods! (read more)
Written on: 29/03/2013 by mamajunebug
I truly liked the ring when I received it. We got a titanium band from COI (aka Just Titanium, Just Tungsten, etc), one that I finally found was like my husbands. The only problem was that the size was off. After the weekend I took my old wedding rings and the new ring into my local jeweler. He measured both rings and sure enough the size was off by a quarter. You may be thinking this is not much, but with rings it means the difference between squeezing it onto/off your finger or just... (read more)
Written on: 25/03/2013
COI Tungsten/ Just Tungsten is a complete rip off. I got one of their rings for my husband and a diamond fell out after one month of him wearing it, after we sent it back to get fixed, it cracked in half (tungsten is not supposed to crack) and they sent me fake diamonds when I paid for real diamonds and they have not done anything to fix it yet! There was nothing about this company that I can say is positive, they should be shut down. (read more)
Written on: 12/03/2013 by Darreb
Ummmmmm. Subject says it all. The rings come from Hong Kong. If there is any problem there is no contact number... Actually that is not true. There is a New York number to call... And after 3 rings an automated answering machine picks up... Not service... Machine. So email is there preferred method of contact. Ok!!! So email em... [name removed] will respond to your email about 2 days later with a response in broken English. Won't be the truth, but will be a response to give you that " well,... (read more)
Written on: 18/02/2013
I can't believe this web site is still up and running! I was so excited to get this ring!!!!!! And no ring!!!! The pictures on this site are not theirs! They copy and paste from other company sites! What a joke!!!!!!!!!!! DON'T EVEN VISIT THIS SITE!!!!!!!!!!!!!!!!!!! Everything is from hong kong that's why it takes so long to get to the customer!!!! And the tungsten is NOT REAL (read more)
Written on: 10/02/2013
I ordered a wedding band for my fiance and just received it yesterday. I was surprised that it came from HK, but the ring was still quite nice. I was happy because it was exactly as i ordered and sized as requested except for the laser engraving font. I wish i saw this review earlier. Everyone's review made me nervous. In my point of view the ring looks great with a lesser price compare to any other website offers. But The only thing linger on my mind is i dont know how durable the ring... (read more)
Written on: 06/12/2012 by reid211
I have been waiting on my bracelet and wedding band from this company for close to a month and I had no idea that they were located in China or else I would have steered clear. The website is misleading and it leads you to the business is a reputable one. All business' that I have dealt with online that were Chinese dealers have been terrible. I use to buy items on eBay a lot but I changed my mind after being cheated a few times by Hong Kong based dealers that sale fake products and pose... (read more)
Written on: 24/11/2012 by DiscoverEast (1 review written)
It's too bad. Quality insurance and good service are the keys for global shopping bussiness. I'm a online store from China. I want to build a trustworthy store to sell affordable quality products.Maybe we are a litle bit slow on processing the order because we want to examine the product we when get it from the suplier and before we ship it to our customer. But we really want to make sure each cent you paid is wroth it. The question is do you still want to buy stuff directly from China? (read more)
Written on: 03/11/2012
5-7 days. . .that's what they kept saying. It was just released from their corporate offices in Hk and it's stuck in customs. . .everything to keep me hanging on. I tracked the package through post office and it showed until 2 days ago and it was in Hong Kong, its now disappeared. Thank you to the person that wrote the review about calling their card, I used my bank card and I went and talked with them and here's the amazing thing; you don't get product, its fraud and they reverse the... (read more)
Written on: 09/10/2012
I was so excited about this ring- tungsten carbide with Cubic Zirconia as my "extra" ring to wear to the gym or on vacation when I didn't want to wear my "real" ring. I loved the style and was excited when it came. Within 1 month , a stone fell out! I contacted the company and they made me ship the ring back to HONG KONG at MY expense. 2 months later when I received the ring back it was almost laughable- it looked like they had super glued in a new stone, and it sat a full mm above the... (read more)
Written on: 02/10/2012
Whatever you do do not use this company, we ordered a wedding ring two months ago, got married last Friday without the ring. The customer service is appalling and once they have your money they don't care whether you receive the product or not they just fob you off with useless information. To date still not received ring and dont think we ever will, very unlikely to get our £200 back either. STAY AWAY (read more)
Written on: 15/09/2012
We ordered my future husband's ring almost a month ago and was told it was going to ship on 8/30 and there would be a shipping time of 5-7 business days (just in time for our wedding). I was just informed yesterday the ring just shipped yesterday and wouldn't be here for two weeks. So now my future husband will have to get married without a wedding ring. (read more)
Written on: 09/09/2012 by sqwelchy (1 review written)
This company is a scam. They made the incorrect size ring, when I emailed a photo on a ring measure stick to show this, which they ask for, this did not suffice, they asked I send back to ring for re-measure, now they say they have not received the ring and will not give me my money back! NEVER order from this company, it is an appalling service and the rings are of inferior quality and terrible customer service. (read more)
Written on: 06/09/2012 by ShunL
I designed a ring and asked them to make an identical pair, so that my girlfriend and I can each have one. It ends up they didn't follow my design also refused to make a new one for us. They argued they made them according to my design! The material of the ring is good but the craftsmanship is not. I paid USD$150 for them and they gave me these quality and service! It absolutely doesn't worth this amount of money!!! (read more)
Written on: 21/07/2012
I ordered my husbands wedding band from here. After wearing for ONE day the black was fading. I emailed them and they said it is for casual wear and gave me a list of things to NOT do while wearing the ring which included doing yard work and swimming. HA! Then I emailed back and they said to send it back and they would repaint it, or whatever, black. I said "no thanks" what is the point to just wear off again. Then, a few months later the diamond fell out! Literally 3 or 4 months later. That... (read more)
Written on: 28/06/2012
I purchased our wedding rings from CoiJewelry which i have only just received. I wish i had seen these reviews sooner. I have contacted them to advise that i need to send a ring back due to faulty workmanship. The black plating on the ring is horrible. They have responded to my initial email but now i am waiting for them to send me the return authorisation details... but i think that we will get the runaround due to reviews i have read and other people's experience with this company. Not to... (read more)
Written on: 22/06/2012 by quett83
I paid $750 for a ring that ended up looking like it should have cost about $5. It wasn't real tungsten, the design was not what I ordered, the diamonds were all different sizes & very badly glued in, the black looked like nail polish that had been applied by someone who is vision impaired.... the only remotely positive thing I can say is that it fit & they got the engraving right! I too thought they were in the US but had no issues getting them to respond to my emails - till I asked for a... (read more)
Written on: 03/08/2012
Please could you tell me as to how I can get my money back I am going through the same problem.
Written on: 24/05/2012 by MadAsHell323 (1 review written)
Do not buy anything from this site. Phone number only give you a recording of email them only. Once you E-mail them the only thing you'll get is a run around. BEWARE !!!! (read more)
Written on: 08/05/2012
As the manufacturer of GETi Titanium rings in the UK it is disheartening to see our copyrighted images being used on another manufacturers website without our permission, so I feel I should point out that quite a few rings listed under the Coi brand name and on the Coi Jewelry website as of this date are in fact not our manufacture and anybody buying from this company should be aware that we do not have any affiliation or make rings for Coi. (read more)
Written on: 05/05/2012 by Unbias-Mike
Hong Kong is the new American capitalism so I can't bash them for their economic gusto. Maybe this company - CoiTungsten - is improving. Everyone's review made me nervous. So, my results...I charged my credit card out-right to them: no problem. I received e-mail notifications. My ring shipped and I am wearing it. Now I can't say good or bad about buying stones, other colors or designs. I can say, you should allow extra time for delivery...no issue for me. Size was perfect. I had the... (read more)
Written on: 14/04/2012
So after I've recieved my weddingbands and have had serveral problems I found this site! Hope I can prevent other people for making the same mistake. The rings aren't anything like the picture. My ring is (was) with 4 stones. They realy did a lousy job placing them en drilled holes in the ring (on the picture they're nice squares) very close to the edge, realy ugly. And just after being married one week already one stone fell out! And then when you're not satisfied it's gonna cost you a... (read more)
Written on: 12/04/2012
I ordered mine and received it on time without a hitch. While I was surprised that it came from HK, the ring was still quite nice. My partner and I have had it for a year now and it's still in the same condition, though there's a slight dulling as expected of tungsten. (read more)
Written on: 09/04/2012 by nomoreripoff
ok so let me start by saying i bought me wedding ring form these people in the beginning of march. I told them i needed it by the 21 of march. They responded to me by e mail. The reason you can never get them on the phone is because they are in china and you have to call at night...because they are on the other side of the world. I was very happy that i had the ring by my wedding. That was the only good part... When i got my ring i had it for 15 days and it broke in half. I paid close to... (read more)
Written on: 27/04/2012
Tungsten rings are actually made of tungsten carbide - which is tungsten metal mixed with carbon. The carbon turned the compound into ceramic. If you'd like to voice your story, head here to share. You're not the only person who's had a tungsten carbide ring break!
http://www.facebook.com/pages/My-Tungsten-Ring-Broke/250169371749153
Written on: 17/03/2012 by Pita1 (1 review written)
Warning - DO NOT BUY FROM THIS COMPANY - and stick to products made in USA! This company does not even deserve one star! I was fooled by CoiTungsten's contact us information - all was in New York, phone number, address, etc. However, once your credit card is charged you will find you will be ALSO be charged a foreign exchange fee. Then it is only once the package arrived this is when we found out the product came from HONG KONG. The supposen tungsten carbide ring I received was cheap piece... (read more)
Written on: 19/04/2013
thank you for sharing this , readers will be aware about this company....
Written on: 06/03/2012
I ordered our wedding bands from COI Jewelry... which I later found out had the same type of website and business address as justtungsten.com and justtitanium.com and 3 others. This got me pretty suspicious and thus I searched all over online for reviews of these websites (for some reason the website itself doesn't offer any reviews for it's products). Then I stumbled upon this site and was shocked at the negative reviews the site was getting. Unfortunately I had already placed the order... (read more)
Written on: 28/02/2012 by gotscammed2012
I ordered a tungsten ring from coijewelry.com.I sent an email asking specifically where the ring was made. They said New York, as this I found out to be a lie after I ordered it. The ring was shipped from Hong Kong.I was told the ring would be delivered on a certain date. The ring came 3 weeks later than promised. When I emailed them, all I got was excuses why it was taking so long.I tried calling the number provided on the website. Over 10 attempts and not one time was my call answered.... (read more)
Written on: 17/03/2012
Totally Agree! Had the same bad experience. Go through your credit card to get your money back
Written on: 24/10/2011 by lola123
DO NOT ORDER FROM THESE PEOPLE!!! EVERYONE IS RIGHT! THEY HAVE A CANCELLATION PROCESS THAT THEY DO NOT EVEN FOLLOW! I ORDERED A RING, THEN READ THE REVIEWS. I SHOULD OF READ THE REVIEWS FIRST!!! IT IS MONDAY, AND I ORDERED THE RING ON FRIDAY AND THEY ARE TELLING ME I CANNOT CANCEL. I HAVE BEEN TRYING TO CANCEL SINCE SATURDAY, WHICH WAS THE VERY NEXT DAY I ORDERED. 14 DAYS MY FOOT!!!! I'M GOING THROUGH MY BANK BECAUSE WHEN I WENT TO CHECKOUT I GOT A MESSAGE STATING MY INFO. WOULD BE... (read more)
Written on: 04/10/2011
I ordered my wedding ring from here for a similar reason as another review - Their website seemed legit, had a NY address, and accepted PayPal. Also, their representative for the NY contact is very quick to reply and appear customer service oriented. She ALWAYS is quick to respond. That is the only good thing about this company. Then after payment is made, I quickly learn that this is a front for a Chinese manufacturer who has poor quality and little desire to deliver quality... (read more)
Written on: 11/09/2011
I am not sure why there are such bad reviews on this site. My fiance and I ordered each other's rings separately. The company sent confirmation emails when the order was placed, then an email to say when it would ship, then an email when it did ship (a little ahead of their planned shipping date). The rings were just as expected - mine had set diamonds and was even nicer in person than online. Overall, we were VERY happy about the purchases. I made the mistake of reading these reviews AFTER... (read more)
Written on: 31/07/2011
They said it would take 4 to 6 weeks to arrive, but it actually took nearly 10 weeks to arrive. The ring fell out of my hand and fell to the tile floor in my bathroom and shattered. I asked them to replace it, and they said "our rings are hard, not strong" meaning they are stratch resistant, but can break easily. When I contacted the company, they were very slow to respond, and only included generic cut/paste responses that were of no help. This company makes a poor product, and cares... (read more)
Written on: 07/07/2011 by DS5324
They are TERRIBLE people who deserve to pay for their actions. I ordered my fiancees WEDDING RING from here. Their website seemed legit, had a NY address, and accepted PayPal so I bought with peace of mind. Then when I got the PayPal reciept email, the payment went to 2co.com and NOT justtungsten.com so I went ahead and googled 2co.com and terrible, horrible, sketchy stuff came up. I immediately called to cancel my order, they said it had already been processed so I cannot cancel. The only... (read more)
Written on: 07/06/2011 by gregg373 (1 review written)
I ordered my wedding band from JustTungsten.com on 26/05/11, I found this review page after the order and was getting very worried at what I would find when it arrived although i recieved regular e.mails as to my orders progress,it was delivered on 07/06/11 (only 11 days later). Happily it was exactly as i ordered and sized as requested. As im not getting married until early next year it will not get much wear and tear until then which is why i only gave three stars,however off to a good start. (read more)
Written on: 26/03/2011
DO NOT buy anything from this company! I bought a ring for my boyfriend and it needed to be return due to size.. it took over 4 months to receive another one + once I got it, the first time he wears it out to dinner it breaks into small pieces.
THESE RINGS ARE A PIECE OF POOP.. and their customer service is terrible. They don't ever answer your emails to resolve the issue. Til this day I haven't received a replacement ring and I purchased it back in Sept. 2010.
Customer Service...
(read more)
Written on: 25/02/2011
I ordered a ring from JustTungsten.com and I payed through Pay Pal. I received a confimation that my payment went to 2 individual names, not Just Tungsten. I got concerned so I Emailed them to cancel the order. I got an Email back the next day from a Rosanna. She said that it could not be cancelled but I could return it after receiving it. That seemed weird. After reading all the reviews, I wanted to cancel the order. I called their US phone and no answer and no phone return. Why don't they... (read more)
Written on: 17/02/2011
Justtungsten review. As I am reading some of the bad reviews, I am amazed, because my experience /twice now/ is very good with justtungsten. I ordered 2 wedding bands with engraving from them a year ago. Everything was just fine. Received it on time.
Recently, on of the wedding bands broke, because of an accident. /I hit a ceramic tile accidentaly./ Tungsten IS indeed brittle - like diamond - while it is also very hard and scratch resistant.
I reordered the ring from the company. I received...
(read more)
Written on: 31/01/2011
This company is Horrible!!! I had my ring for 1 month and it BROKE!!! It fell into 2 pieces. All I did was rubbed my two hands together leaving McDonald's. On my other hand I had a ring and so I guess that is what made this one break. When we emailed the company they told me that tungsten was brittle and will break when hit on something. So if you buy a ring from here do not wear it. Because if it breaks it is your fault. They did say they would fix the one I broke for $35 plus... (read more)
Written on: 22/11/2010
When the ring I purchased from them began to show scratch marks, I e-mailed Just Tungsten. Even though their web site guarantees 100% satisfaction, and I requested a refund on that basis, they ignored my request and demanded I e-mail them a picture of the ring to see if it could be "repaired." I did not have the capability to e-mail them a picture and they would not, assuming they really did intend to "repair" the ring, which struck me as implausible in any event, provide me with a physical... (read more)
Written on: 09/10/2010 by iqizhigh (1 review written)
This is the worst online company I have ever dealt with!!!! The customer service is a farce they don't even have a phone number to speak to a real person and actually receiving your order takes FOREVER. all they do is give excuses. This is the worst jewelry company ever. If you need Tungsten jewelry go to designbands.com they have free shipping and engraving and they have GREAT customer service. justtungsten.com SUCKS! Don't shop there!! (read more)
Written on: 10/09/2010
The order was wrong and when I emailed the company, they asked for pics of rings. I have not heard from them in a month and a half, and I am still waiting. There is nothing people can do because it is a Chinese fraud. PLEASE don't order from this company, my to be wife is so depressed over this. I feel violated. (read more)
Written on: 02/09/2010
I wish i had read these reviewss before i purchased my husbands wedding ring.
We unlike most of the other reviews received the ring very quicky.
However less than 6 weeks after we got married 1 of the diamonds fell out so returned it at our expense. It took forver and several emails asking when it was being returned.
When back it was less than 3 weeks and the same stone that had been repaired was out again. My husband was so dissapointed he pushed the stone back in himself and continued...
(read more)
Written on: 23/08/2010
I will admit I was a little worried considering I seen these reviews after I made my purchase. My ring was delivered today. You couldn't ask for better quality or service. I had to change the shipping the day it was supposed to ship out. I got in touch with JustTungsten, they immediately changed the shipping for me without any problems. Love the ring, would order again from them anytime. We did receive the correct size, color, and ring that we picked out. Very Pleased! (read more)
Written on: 05/08/2010
This is the most HORRIBLE company to do business with EVER. Please do not order from them. Took way longer than expected to get product, was incorrect when it got here, tried to return but "Maggie" the phantom customer service rep kept wasting time with ridiculous emails back and forth asking me questions that I had clearly given information for already. I suspected the business was not in North America given the absolute lack of contact information on the website but I was in a pinch to get... (read more)
Written on: 04/08/2010
It took FOREVER to get our rings and I will say that they are the correct size because I know to buy them a half size smaller. It does't say to order like that but then again why would they. The rings are SUPPOSED to have a brilliant clear coat shine, but they are DULL. Not the rings I wanted or ordered. I am STILL waiting to here back from these Chinese frauds. DO NOT ORDER FROM THIS COMPANY!!! (read more)
Written on: 03/08/2010
They are horrible to do business with. They tell you that your ring will ship in 1-2 days or 5-7 days, depending on what you pay for, but what they don't tell you is that it can take about a week or more to make the ring. We had to go to another company to purchase a ring in time for our wedding. They don't have a telephone number you can call; They just use email, and don't resolve your problem. They beat around the bush. They wouldn't cancel our order after we requested it several times.... (read more)
Written on: 28/07/2010
My boyfriend just proposed to me with a beautiful ring from JustTungsten.
The ring arrived on time and is looks gorgeous.
(read more)
Written on: 27/06/2010
JustTungsten.com are not worth your money or your time.
-Lengthy wait for your purchase.
-Absolutely NO guarentee that you will get what you ordered, this has happened to me with my husbands wedding band, I have the invoices and photos to prove, have had much communication with 'Maggie', and absolutely no common sense or integrity is to be found in her, whoever she is.
I wish I had read these reviews before buying with them. Now my husband has a wedding band that is too big (remember, if...
(read more)
Written on: 03/06/2010
I got my ring. It's what I wanted, only problem is the shipping time took a little longer than expected, but nothing worth more words than this. I suppose we just got lucky. If you're into gambling this is an interesting form. (read more)
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Guest's Comment
Written on: 26/07/2012
Update: i raised a dispute in Paypal and after yet another blase email I raised a claim via Paypal - to return and obtain a refund. I received many phonecalls from CoiJewelry and emails (bordering on harrassment) demanding that i return all rings and prove my comment that i did not think the ring was Tungsten by having the rings metal analysed- With Paypal's direction, I ignored their calls and simply communicated via email in order to keep a track record of all correspondence in case i needed to provide as proof. I advised Paypal that neither rings had any inscription inside verifying the metal or ceramic plus the initial paperwork i received from them that came with the rings, stated that i had purchased from a "steel.com" company specialising in stainless steel and titanium, and in addition, CoiJewelry advised me in an email that i could return the rings to be re-sized if the sizing was an issue. I spoke with a jeweler who advised me that Tungsten cannot be resized. So this led me to believe that the rings could have been made from anything. In any ways, the main issue of my complaint to Coi and to Paypal was that the workmanship was defective - horrible actually. I have returned all 3 rings that i purchased, and have now passed on the postage delivery confirmation to Paypal. I am hoping to receive a refund once Paypal is satisfied with the return. I am very grateful to Paypal. Since this saga, we have purchased rings from OverstockJeweler.com and Overstock.com - rings shipped from US very quickly, rings are amazing, metals verified inside rings and we are very happy.