Pretavoir - www.pretavoir.co.uk Reviews
Latest Reviews
★★★★★
“The service I received from Pretavoir was exceptional! ”
Written on: 23/05/2013 by nickt61 (4 reviews written)
The service I received from Pretavoir was exceptional! I wish every purchase I make was as enjoyable and fulfilling as this. I would like to thank all of you at Pretavoir to say what an exceptional customer service you provide. I tried many online retailers and could not find the size I wanted as all of them said it’s out of stock and need to wait 8 weeks. Although it was out of stock for you, I received a phone call back in less than 5 mins to say you managed to find a pair! It made my... (read more)
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★★★★★
“Fantastic service 5 stars!!!”
Written on: 22/05/2013 by Castigers84
Ordering from pret a voir was a great experience,service was immense and website is so easy to use,very impressed by this company,spending £212 on a pair of sunglasses can be daunting online but pret a voir being an authorised seller is great piece of mind,will definitely be using this company again,I liked everything about this company so nothing bad to say (read more)
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★★★★★
“Perfekt”
Written on: 21/05/2013
Schnelle Lieferung perfekte Ware Kann ich weiterempfehlen Kaufe ich bestimmt nochmal (read more)
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★★★★★
“Good online buying experience”
Written on: 20/05/2013 by bk62
Ordered new spectacle frames from Pret a Voir. I was contacted next day to say the frames I'd ordered were not in stock but had been back ordered and were expected into stock in the next day or so. Frames were duly shipped out the following day from the United Kingdom and delivered to me one week later in Australia. Had a couple of email queries post order which were answered promptly and accurately. Tracking information was provided with shipping confirmation. Frames were received in... (read more)
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★★★★★
“Great service”
Written on: 18/05/2013 by Efrear21
I recently ordered a pair of oakleys from pretavoir, I needed these for someone's birthday a week later, imagine my diss appointment when I got an email saying they were out of stock and would have to order them for me. The great thing is they said they would be with me in 8-9 days, they arrived after only 6 days and in time for the birthday!! Fantastic service!! I found the customer service team excellent and informative, after exchanging a few emails checking up on my order to see if I... (read more)
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★★★★★
“A+ ( Highest grade in the US )”
Written on: 15/05/2013 by rac1997 (1 review written)
I live in New York and I have been wearing glasses for over 20 years now, I order them mostly in stores, but never online. I sew Pret A Voir online and I did my research about them. I was amazed by the high volume of positive reviews regarding them. So today I am here to add my VERY POSITIVE review too. Sorry but I am not going to go on a very details about what happen but I ordered Tom Ford glasses with prescription. Ok , here we go : 1. Quality of their products are top notch and... (read more)
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★★★★★
“Exceptional service and communication”
Written on: 04/05/2013 by 4evergrumpy
Outstanding service. Great communication with an online site All expectations surpassed . Placed order Thursday am frame and lense stocked received delivery Saturday am. Overall experience fantastic would recommended to anybody. High range of designer glasses and sunglasses. Find items different to high street and cheaper. Can not find ant fault with this company. Superb. (read more)
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★★★★★
“Tag Heuer”
Written on: 01/05/2013 by lombi (2 reviews written)
OMG!!!! I order a pair of Tag Heuer glasses just seven days ago and they arrived on time, customer service was excellent. No other company within the UK could beat them on price (I did try!). Highly recommended! Additional 10% off - Code: TAG10 - Total saving of £184.95 - Other retailers wanted to charge £369.00. Regards Franco. (read more)
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★★★★★
“Cartier Duke T8100888/T8100892 size 56 x 16mm”
Written on: 25/04/2013
My first time buying from PTRETAVOIR, I was very satisfy with the customer service and also the eyeglasses came on time. When I received my Cartier glasses the fit was perfect and a classic eyeglasses also. I would highly recommend other people to buy from PRETAVOIR. I will definitely buy from them in a near future, I have another Cartier eyeglasses that I like its the Cartier Cartier Marion T8100994 T8100995 SKU 28123 lens Size 52mm/55mm.. (read more)
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★★★★★
“great choice of brands, professional team, timely...”
Written on: 22/04/2013
great choice of brands, professional team, timely delivery, simply a pleasure to buy from them (read more)
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Showing 1 - 10 of 260 Reviews
★★★★★
“Excellent Store and Customer Service”
Written on: 12/04/2013
I purchased a Cartier frame that was very well priced. There was a minor issue with the delivery of the frame but customer service was excellent, they quickly rectified the issue and made the whole purchasing experience a pleasant one. I highly recommend them and will use them again next time I am looking for glasses. (read more)
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★★★★★
“lovely store”
Written on: 07/04/2013
A wonderful store! Received your glasses and is very happy. A nice, neat job, excellent optics. Recommend to anyone who wears glasses! (I'm from Russia, and got my glasses on time and well packed) (read more)
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★★★★★
“Fantastic service”
Written on: 06/04/2013
Have now ordered 2 pairs of glasses from them now and I can't fault them at all. Their customer service is great - they replied to the questions I had about my order within half an hour and were really helpful. The actually delivery of my glasses was really quick - less than 48 hours and I'm so impressed with the value of them - a pair of glasses for £87 worth £130 in the shops! Would definitely recommend them to anyone, they do a great deal and a fantastic service. (read more)
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★★★★★
“Excellent service”
Written on: 04/04/2013 by ozqld (1 review written)
I was immediately notified via email that there might be a delay with my sunglasses due to the colour being sold out. I was kept informed and still received my sunglasses in good time to Australia. Very happy with the excellent service and would recommend Pret a voir. (read more)
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★★★★★
“I have placed an order on Monday - 18/09/13 and I have...”
Written on: 29/03/2013
I have placed an order on Monday - 18/09/13 and I have received glasses on Wednesday - 20/03/13. I am very satisfied with glasses and customer service provided. (read more)
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★★★★★
“Persol Glasses”
Written on: 27/03/2013
I ordered a pair of Persol folding glasses to my prescription, with polarised lenses. As i have a complicated prescription i had to email my prescription to ensure it was correct. I had to be contacted to ensure my prescription, yet not only were my glasses perfect, they arrived in less than a week, which included a weekend. The service and courtesy were an example of how to run a company, and i would recommend pret a voir to anyone needing a good pair of glasses at a reasonable price. The... (read more)
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★★★★★
“fantastic service”
Written on: 26/03/2013
Excellent communication with fast delivery. Perfect glasses! (read more)
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★★★★★
“Really good customer service! Prompt international...”
Written on: 20/03/2013
Really good customer service! Prompt international delivery of item, which arrived in perfect condition and as promised. Competitive pricing. Would definitely use again. (read more)
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★★★★★
“Super :-)”
Written on: 20/03/2013
I received the item and had a very, very good service and I will for sure recommend the company to friens and collegues (read more)
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★★★★★
“Pret a voir puts others in the shade”
Written on: 18/03/2013 by MalcolmH1 (1 review written)
I have been wearing Ray ban for the past 45 years and the Outdoorman 2 is not always the esasiet to get, but these guys gave an excellent service amd MOST of all communicated with the me as the customer. Price was the best around and everything arrived as required. Kept well imfomed excellent customer service. I would use them again and recommend them as a company. (read more)
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Showing 11 - 20 of 260 Reviews
★★★★★
“Astonishing after sales service”
Written on: 15/03/2013 by bs0dsa (2 reviews written)
I bought a pair of Porsche reading glasses for my wife but unfortunately she lost the nose piece (the saddle, I'm told) a few weeks later. One phone call to pret a voir and they rang Porsche, sorted it and we got a replacement within 48 hours. Very very good, cheerful, friendly customer service. Thank you. We will return! (read more)
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★★★★★
“First class service”
Written on: 14/03/2013
I ordered a pair of Serengeti sunglasses for a birthday here in New Zealand and found this site after searching the web. Ordering was quick and easy and communications were answered promptly. The item was delivered free of charge and astonishingly turned up in my post box three days later. Most satisfying purchase I've ever made on the web. Well done. (read more)
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★★★★★
“Great prices, service, and fast delivery!”
Written on: 14/03/2013
I wanted a specific model and colour of Tag Heur sunglasses. I found them quickly and at a great price. They were shipped to my address in Spain in a couple of days, (read more)
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★★★★☆
“Excellent Service, Excellent Product”
Written on: 12/03/2013 by Gooner10 (1 review written)
I wholeheartedly recommend this company. Communication is excellent, they respond to email and follow up on queries in a timely fashion. Pret-a-voir was a little (£10) more expensive than a competitor; hence not 5 stars, however I felt that I could trust this company and have been proved correct. All in all a very professional outfit and I shall defiantly return. Thanks (read more)
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★★★★★
“Exceeded expectations”
Written on: 12/03/2013 by JessicaKay (1 review written)
I chose to shop with pretavoir.co.uk for my new Ray-Bans as I had heard fantastic feedback from friends regarding the fast, free shipping and great prices. I purchased my Ray-Bans. I was informed that they didn't actually have any in stock and was offered the option of having the smaller size sent out to me instead. I told them I was happy to just wait for the larger size I had ordered. Arran from customer service informed me that they would send out my pair immediately after receiving the... (read more)
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★★★★★
“What a fantastic find!”
Written on: 09/03/2013 by fjdd (1 review written)
This is the most wonderful company to deal with. My sunglasses were such a great price that I did almost hesitate, but my expectations were massively exceeded. Thank goodness I went ahead, and I have to say the quality of the service and product matches the high quality website. Beautifully packaged,and absolutely perfect and as decribed, they arrived in two days flat. The website was easy to use, and the choice was extensive. I will now be going back for more, and recommeding this site to... (read more)
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★★★★★
“Great customer service, great product”
Written on: 07/03/2013 by DebDavInVA (1 review written)
I was hesitant to order from this company because I'm in the US and I'd never ordered from out of the country. I originally ordered a pair of Prada sunglasses and they were out of stock-which I expected as they were out of stock at every other site I tried. [name removed] let me know promptly and I picked out a set of Tom Ford, a little pricier but they comped the difference. They then notified me when my glasses were being filled, took exactly one week, and I received notification when... (read more)
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★★★★★
“Clear, Speedy, Reliable ”
Written on: 05/03/2013 by tosinogunlesi
Stuff I liked I am impressed. pret a voir handled all my queries with attention. They received my prescription over the phone and responded in a a timely and clear fashion. I received my delivery on the date as promised. I was impressed with the free lens which now renders y world in HD. Can't give them all the credit though as I did chose the frames myself. Stuff I didn't like: Nothing yet (read more)
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★★★★★
“Fantastic service!!”
Written on: 01/03/2013
Amazing service and the communication is on par! Super fast delivery, received my order the next morning. Don't get your sunglasses anywhere else, this place really does deliver well. Fantastic prices for 100% genuine items :D Very pleased!! Thank you! (read more)
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★★★★★
“Awesome and authentic ”
Written on: 15/02/2013 by Oinkitsthao
I bought a pair of Chanel sunglasses from pretavoir and Arran was the one that helped me order them. I was a bit worried ordering from another country as I'm in the US, I was also worried about the glasses authenticity since pretavoir has them for about $100 cheaper than what I could find in the States. After reading many many reviews on this company I decided to give it a shot. Needless to say, I was so impressed! The glasses came in less than two weeks, beautifully packaged, and authentic!... (read more)
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Showing 21 - 30 of 260 Reviews
★★★★★
“pret a voir optical”
Written on: 25/01/2013 by RachelleL (1 review written)
I recently purchased my second pair of Chanel optical glasses from pret a voir. The service is second to none (Kim was fantastic) and my new glasses were delivered to my home in a similar amount of time to which I would have received them if I had ordered from a domestic supplier (in Australia). The price was excellent with my compelte glasses costing approximately half the cost of the same frames at a leader optical distributor in Australia. I will definitely be purchasing from pret a... (read more)
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★★★★★
“Super quick, great selection - Highly Reccommended”
Written on: 18/01/2013 by Nealm
Bought some prescription reading glasses and sunglasses from these guys. I have to say the choice of frames available was spectacular, the prices were much better than the high street opticians where I always feel ripped off...and best of all the service was amazing I received the reading specs the day after I ordered them... Perfect. Great service and will definitely use them again. Neal (read more)
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★★★★★
“Excellent service, quality and value”
Written on: 17/01/2013 by 6bkt9 (1 review written)
I was initially a little concerned about purchasing glasses with prescription lenses over the internet, but after trying to purchase glasses from 1 optician and another high street shop, feeling dissatisfied with the lack of transparency about costs (I don't want free glasses, just 1 decent pair of 'current' glasses) decided to give it a go. I contacted PretaVoir with a brand and model I liked but wasn't sure about the frame colour (they come in various). They promptly sent back pictures of... (read more)
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★★★★★
“Best Customer Service Ever!”
Written on: 14/01/2013
The Pretavoir team, especially Arran, were amazing to deal with. I normally hate having to phone up with questions, but the people at Pretavoir are so diligent that it really was no headache at all. The online selection they have is immense! I was looking for a specific style/colour of Oliver Peoples frames which were coming to the end of their season, impossible to find in any optical stores, but Pretavoir had them! As if this wasn't enough, Pretavoir had the best customer service of any... (read more)
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★★★★★
“Excellent customer sevice”
Written on: 13/01/2013
The frame I chose was out of stock at both Pretavoir and the manufacturer unfortunately, however I was offered the choice of waiting for this frame to be available (8-12 weeks) or 20% off another frame of my choice. I chose another frame. These arrived very promptly, and the service throughout was excellent, they kept me updated at every stage. The glasses are lovely. (read more)
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★★★★★
“Excellent customer service”
Written on: 10/01/2013
Product exactly as described. The product wasn't in stock when I first ordered but the customer service was fantastic. Emails and phone calls exchanged with next day delivery as promised when the product came into stock soon afterwards. Highly recommended! And much much cheaper than anywhere else I found online or even in Sunglasses Hut Tax Free (UK airports). (read more)
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★★★★★
“Pleasantly surprised”
Written on: 10/01/2013 by tashu121 (1 review written)
I wouldn't normally invest in a pair of glasses from an online website, but I was in need of some new specs. I had my eye on a pair of Chanels, that would compliment my handbag nicely. Ordering online was easy, but what gave me confidence was the prompt which asked me to call the company directly due to the nature of the order (prescription etc and the fact I was ordering chanel!) I knew then that this was being handled professionally and with conduct. Upon speaking to a member of staff at... (read more)
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★★★★★
“First Class Service”
Written on: 08/01/2013
Purchased 2 pairs of Chanel glasses recently with prescription lenses. Excellent service. First time experience buying glasses on-line - little unsure at first but Pretavoir soon reassured me and hence would not hesitate to go back - would recommend to others. Nice friendly service too. Brilliant! (read more)
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★★★★★
“Perfect service and great, authentic merchandise”
Written on: 04/01/2013 by SylvieB_Ben (1 review written)
This was my first time buying eyeglasses online. And getting designer glasses can only be done online since I now live in West Africa. Researched online and after seeing so many rave reviews for this site, decided to buy from them. Very good decision given the variety of the brands, quality of items and best of all, the very friendly staff. Especially Arran. He has been so helpful, with such a great communication, and a lot of patience with my numerous questions, all answered with... (read more)
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★★★★★
“Perfect service and the most amazing quality of work”
Written on: 03/01/2013 by gsingh55555 (1 review written)
Just received our first order from Pretavoir and can't begin to thank them for their amazing help, advise and levels of professionalism. From initial inquiry about the model numbers of the frames to help with the prescription and choice of lenses was hassle free and very informative. Even when we found that one of the frame's was not available on their website, Pretavoir quickly ordered the pair and in a matter of days fitted the lenses and dispatched to us. So always ask, even if the pair... (read more)
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Showing 31 - 40 of 260 Reviews
★★★★★
“I just wanted to say how pleased I was with my Oliver...”
Written on: 24/12/2012 by benbentley
I just wanted to say how pleased I was with my Oliver Peoples Sheldrake, and how reassuring it was to get from Pretavoir great customer service - an art that sadly seems to be missing from some areas of retail. A top price, a top product and topping customer care. The friendly and knowledgeable staff really do know their onions and keep the customer informed at every stage of the ordering/dispatch process, which is very reassuring if you are new to buying opticals online. Pretavoir's huge... (read more)
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★★★★★
“Delighted customer”
Written on: 21/12/2012 by Monsk (1 review written)
Throughout the whole process I was kept up to date with what was happening. The company was new to me and so I was a little apprehensive about ordering, having been very disappointed when using other companies to purchase glasses online. Costs were clear and payment was easy as it went through my one click Amazon account. The ordering was simple and clear and it was easy to enter lens requirements. In a matter of days from ordering, I received my Superdry glasses - they were perfect - a high... (read more)
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★★★★★
“First class service”
Written on: 16/12/2012 by Martinipaul (1 review written)
Ordered a pair of Paul Smith frames, including transions prescription lenses from Pret a voir. The price was good, communications were good, and the frames arrived within a few days. Can't fault the service, it really was first class. Highly reccommended. Paul, Isle of Wight (read more)
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★★★★★
“Fantastic product and service”
Written on: 13/12/2012
I was so happy with the service I received from you. Everyone I spoke to was really helpful and I got replies to my queries within hours. The glasses I ordered are perfect and the delivery time excellent, even to the other side of the world. I will definitely shop with you again - thank you. (read more)
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★★★★★
“Online Retailing at its best!”
Written on: 08/12/2012 by RetroRingo
As a first time glasses buyer who really wanted a pair of TAG Urban glasses (but couldn't really justify the price my local Optician was asking...), I found Pret a voir online and am so glad that I did! Arran answered my questions quickly and was able to process the order straight away. I qualified for eye care vouchers from my work and after sending these into Arran, the card I had used to pay was credited with their value. I also scanned and emailed my Opticians report to ensure the order... (read more)
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★★★★★
“Tom Ford replacement frames for less”
Written on: 29/11/2012 by Happynow121 (1 review written)
Having recently purchased my teenage son a pair of expensive designer glasses only for them to suffer irreparable damage before they were 6 weeks old, you can imagine my dismay. Pretavoir came to the rescue by obtaining the exact same frames, delivered extremely quickly and saving me over £100.00 on the opticians quote! The staff were polite, friendly and knowledgeable. Packaging on my delivery, which again arrived faster than I was quoted, was sturdy and well presented. The website is... (read more)
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★★★★★
“Fast efficient service”
Written on: 26/11/2012
Great customer service. Ordered the glasses and prescription lenses on Tuesday evening, arrived Thursday morning, with an email to confirm my prescription in between. Much quicker turnaround than a big name optician had offered and much, much cheaper. Simple buying process, will definitely be using them again in the future. (read more)
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★★★★★
“Perfect service”
Written on: 22/11/2012 by Uncle Bob (2 reviews written)
Great service all round. I ordered a pair of designer frames which they did not stock, so they ordered a pair from the manufacturers in Italy. The order arrived in speedy time using special delivery but were unfortunately too big - an error on my part, as I ordered the wrong size. They tried to order a smaller pair for me but found out they had been discontinued. They informed me straight away and although they offered alternatives, I decided that a refund was the best option, which they... (read more)
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★★★★★
“Fantastic service”
Written on: 16/11/2012 by nyrie
I would recommend this website hands down. The service was fantastic, nothing was too hard and Arran was very helpful. This website is now on my favourites and I wouldnt buy from anywhere else. I live in Australia and delivery was around 12 days which was within the time stated. Value for money was great too. Thanks again especially to Arran and David. Nyriex (read more)
Visit pretavoir.co.ukPretavoir's Response to nyrie's Review
Written on: 17/11/2012
Hi
Thanks for your purchase and feedack. Both are much appreciated.
Do spread the news down under.
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★★★★★
“Great prices, frame range and service!”
Written on: 02/11/2012 by lipshmackin (1 review written)
Purchased a pair of gorgeous Ray-Ban 5226 frames through Pret A Voir a few months ago now - initially disappointed as it turned out that my chosen pair were out of stock and due to past issues with OTHER online retailers, the pessimist in me thought I would be left waiting for ages. However, I was pleasantly surprised that it was only a week before they were delivered via RM 1st Class, recorded delivery! Everything was perfect, packaging - CHECK, Frames - CHECK CHECK and even the free lens... (read more)
Visit pretavoir.co.ukPretavoir's Response to lipshmackin's Review
Written on: 03/11/2012
Hi
Many Thanks for your feedback. It is much appreciated. We do try hard!
Pretavoir
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Showing 41 - 50 of 260 Reviews
overview
pretavoir.co.uk
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Pretavoir's Response to benbentley's Review
Written on: 29/12/2012
Ben
Many Thanks for your feedback. It is much appreciated.
Best Wishes for 2013
Pretavoir