Pretavoir Reviews - www.pretavoir.co.uk

★★★★★
4.9 / 5
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Latest Reviews

“Fantastic !!!”

Written on: 17/12/2014 by Bigkev1969 (1 review written)

Purchased a pair of Tag Heuer glasses, retailing for £469.00 in a well know high street optician, but nearly £200 cheaper through Pretavoir. Great service from start to finish, glasses were with me (including prescription lenses) within 4 days of ordering. Finish on glasses was superb, some of the best I have seen (rimless lens edges were polished to perfection). Well packed when sent out and sent out special delivery next day (postage is included in overall price). Really pleased, 10/10. I… Read Full Review

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“A happy Pretavoir customer from Australia”

Written on: 15/12/2014

Easy to use on line ordering with clear pictures from different angles. The tracking numbers were helpful and quite fun. Customer service had quick response time and friendly replies. Delivery was efficient even just before Christmas… Read Full Review

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“excellent service”

Written on: 10/12/2014 by Anal107 (1 review written)

good website easy to use = good products very good prices. Easy to order. Good delivery. thank you… Read Full Review

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“Extremely Worth The Buy!! ... SHOP NOW!!”

Written on: 09/12/2014 by Vega399 (1 review written)

I purchased Chanel glasses from Pretavoir, they were a birthday gift for a friend ... which she loved! As she tried them on she mentioned that they where comfortable on her ears, she loved the ivory and black combination, and the Coa Coa Chanel symbol. It was a great buy ... I'm proud for choosing Pretavoir… Read Full Review

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“Fantastic new glasses and lenses from Pretavoir”

Written on: 07/12/2014 by GenevieveMelbourne (1 review written)

My new glasses arrived safely and were securely packaged for their journey to Australia. I appreciate the variety of brands and styles of glasses available. The prices are fair, reasonable and really stand out from other online stores selling glasses etc. I chose a classic shape frame in a fun light pink colour as I wanted something a little playful, beautiful and versatile. Customer service was excellent; the team were quick to respond to my enquiries and I'll certainly recommend pretavoir… Read Full Review

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“Excellent service from placing order to receiving glasses”

Written on: 28/11/2014

Extremely impressed with the level of service. Very professional, friendly and prompt service. The process for the delivery was the best I have experienced so far. I received notification of the delivery time-slot and the glasses were delivered within that time. I cannot fault Pret a Voir in any way what so ever… Read Full Review

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“Best Opticians!”

Written on: 21/11/2014 by VijayGohil (1 review written)

I have used Pretavoir many times and they always leave me speechless! They offer an amazing service and their designer frames are very well priced - much better than the highstreet opticians! I recommend this optician to anyone looking for designer frames and a great service! Thank you Pretavoir!!… Read Full Review

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“beyond expectations”

Written on: 19/11/2014

As I have varifocal glasses I was apprehensive in ordering these online. But as the prices compared with glasses in the Netherlands, I ordered a pair of glasses with varifocals. The glasses are perfect and even better then the pair I originally bought in the Netherlands. Good services, although at the moment I ordered there were some problems on the price (they dropped at one point and they had to manage that first) but after completion of the order and payment I have the glasses within 10… Read Full Review

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“Fantastic service”

Written on: 13/11/2014 by Crockett1984 (1 review written)

Fantastic service, On-time delivery, Good price, good Customer service… Read Full Review

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“Thrilled with my new Varifocal glasses”

Written on: 26/10/2014

This is the first time I have ordered new varifocal glasses online and I was apprehensive but I am so pleased with the result. My new glasses and lenses are excellent quality and the lenses so clear. I spoke several times to Pretavoir by phone and each time the Team were so keen to be helpful and answer any questions . Their service was fast and efficient. My glasses cost under half what I pay on the high street and are super so thank you Sean and Team… Read Full Review

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“Happier than Pharrell Williams”

Written on: 22/10/2014 by ironmongert (2 reviews written)

Found some frames that I loved in a high street optician store but were out of the question because of the cost. A quick search online uncovered them on Pretavoir at less than half the price. Made a quick call to their customer service to ask a couple of questions who were really helpful and subsequently ordered online. Super fast delivery, excellent customer service, couldn't be happier… Read Full Review

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“Absolutely Fantastic Service and Support”

Written on: 01/09/2014 by Leonard8 (1 review written)

Could not find the pair I wanted anywhere in the U.S. Pretavoir had them, quickly emailed me after they ordered them and responded to ALL of my concerns! Great seller and even better customer service—highly recommended!… Read Full Review

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“Fantastic service!”

Written on: 28/08/2014 by annettehomer (1 review written)

I cannot fault the service from pret a voir in any way. Helpful advice on the phone, glasses actually in stock (unlike many online opticians), very prompt delivery and fabulous glasses when they arrived. Will definitely shop with them again. Thank you… Read Full Review

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“Too long out of stock”

Written on: 06/08/2014

I am disappointed. I would like to buy a victoria beckham sunglasses, but its apparently out of stock. I have been waiting and waiting… Read Full Review

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Seanmccauley's Comment

Written on: 07/08/2014

Thanks for your comment. Unfortunately certain models of Victoria Beckham sunglasses have been out of stock for some time as production is slow. We do not take payment if we know a frame to be out of stock, and we have no control of when new stock will arrive from the supplier.

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“Good experience - would buy again”

Written on: 03/08/2014 by Sommen-Kwan (1 review written)

I ordered Chanel sunglasses for my wife out of Singapore with this store. Overall experience was good - the only thing that needs improvement is the lack of a payment engine on check-out - they call you in person instead of collecting your payment. On the flipside, my wife appreciated that people called and that there was a personal touch in that way. In terms of delivery, they use registered mail and dispatched on the same day. Overall delivery took 9 days (of which 2 Sundays), not great, but… Read Full Review

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“Great for hard to find eyewear ”

Written on: 26/07/2014 by Brandonbc (1 review written)

I'm not normally and advocate of online shopping when a local independent option exists. I like to support local business and the optician is no different . However there are times we that service can take a lot for granted by charging more than rrp for what is often a limited choice. I had purchased a pair of oliver peoples sir glasses in NY a few months back. Unfortunately I managed to damage them beyond repair and went about replacing. All three local stockists had never heard of the model… Read Full Review

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“Great customer service and great price!”

Written on: 22/07/2014 by Kidd413 (1 review written)

Fantastic customer service - goods were delivered on time as promised, and for a really reasonable price! I would strongly recommend this website to friends and family! Thank you!… Read Full Review

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“Glasses were out of stock.”

Written on: 17/07/2014 by kowal (1 review written)

Glasses were out of stock, I was not informed about it before payment was made… Read Full Review

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Seanmccauley's Response to kowal's Review

Written on: 17/07/2014

Hi,
This isn't typical, and I can only apologise for the item being out of stock - we do try and keep everything in stock, but occasionally our stock system doesn't match up with what we have on the shelves and we have to order items in from suppliers.

We immediately refunded you in full as soon as you requested, and apologised via email explaining the situation.

If you wish to discuss this further, feel free to email me.

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“2 weeks and still waiting”

Written on: 17/07/2014 by Mortdecai (1 review written)

Per the title, 2 weeks and still waiting... I've phoned multiple times and the timeline has moved twice, my prescription isn't standard and I expected 5 working days until dispatch, but no.... It's also annoying that I'm chasing them for feedback and they don't see fit to email me or change the status of my order to at least keep me up to speed with what's going on. Will call them again tomorrow, as I was meant to get the delivery then, but have had no contact from them on same.... I guess… Read Full Review

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“Very quick dispatch”

Written on: 16/07/2014 by johncrumpton (1 review written)

Just a short note to say how pleased I am with my frames and more importantly impressed with how quickly you got these here. I ordered on Saturday afternoon and Tuesday morning they are here. I also called the shop to check they had the frames in stock. They were polite and checked straight away. I also liked the fact these frames were £285 in the shops locally, but £190 with lenses at pretavoir… Read Full Review

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