Pretavoir - www.pretavoir.co.uk Reviews
Latest Reviews
★★★★★
“Great Customer Service!”
Written on: 19/06/2013 by OllyCoff
Not only were they one of the cheapest suppliers for the product I wanted (Oliver Peoples sunglasses) and offered next day delivery, but they also have some of the best on-line customer service I have experienced. My glasses broke within a month (manufacturers fault), but speaking to the shop via their on-line live chat client, the customer service rep took my details and instantly found my order and arranged for a replacement pair which arrived within 4 working days. They were polite and... (read more)
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★★★★★
“Excellent Service & Great Product Quality - Highly...”
Written on: 18/06/2013 by florianom (1 review written)
I am located in Canada and purchased Burberry BE2117 3335 online from the Pretavoir website. I was offered a 5% discount on the list price and free International Shipping to Canada. The item arrived in a week in excellent condition and exceeded my expectations. I would buy from them again and highly recommend this Company. (read more)
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★★★★★
“Brilliant Fast Service”
Written on: 17/06/2013
WOW!! I rang on Monday last week and my postman handed me the parcel on Tuesday morning. After travelling all over Manchester trying to find a particular pair of CHANEL Sunglasses I rang Pretavoir as a last resort as I was worried about buying designer sunglasses online. I spoke to Sean who told me they had them in stock - they are perfect. The service is second to none and I will definately be buying another pair, If only I could decide which pair to buy as the range is great also. (read more)
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★★★★★
“Brilliant online company but with in store service. ”
Written on: 15/06/2013 by GillianVanier
I never write reviews for things/products/the service I have received but I just had to in this case. I was desperate for prescription sunglasses as I am going away in less than a week and a friend recommenced Pretavoir to me. I called up the number to speak to a customer service person and the lady who dealt with me was amazing. So polite, helpful, understood the product, understood my need to get some sunglasses quickly. She checked their stock constantly for me, recommended frames to me... (read more)
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★★★★☆
“Designer sunglasses”
Written on: 14/06/2013 by DeniMar (1 review written)
Pretavoir had good communication about my order. There was a slight delay as they were not in stock but this was only a few days. I would certainly buy from them again. (read more)
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★★★★★
“Amazingly quick and efficient service and LEGIT...”
Written on: 12/06/2013 by Snay
I had brought some Chanel sunglasses from selfridges which I was more than happy to pay over £200 for! I came across the pret a voir website and saw my exact same sunglasses for loads cheaper!!!!! At first I worried about wether or not this company was legit so looked into the reviews and blogs people had made about the site and was happy that this site was completely legit as I take my designer belongings very seriously, typical girl and all! I ordered the sunglasses and they arrived the... (read more)
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★★★★★
“In store style customer service from an online company!”
Written on: 12/06/2013
Wonderful company to dal with.. lots of human interaction with an online store! Some other cut price spec frame companies don't even have a telephone number to call .. you are at their mercy - they respond to emails when they fell like it! Pretavoir staff have always responded to my emails within the hour, answered my calls within seconds and have always called me back when they promised to! I'm probably not an easy customer - but these guys are great. Thoroughly recommend for good prices,... (read more)
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★★★★★
“Very Happy Customer”
Written on: 11/06/2013 by g_cam83 (1 review written)
I ordered a pair of Ray Bans on-line and am very happy with the purchase. The service from Coco was excellent and she was very helpful. I received my sunglasses very quickly and they came in a great case to help keep the safe. This was my first purchase from Pretavoir and I would definitely use them again and recommend them to my friends and family. (read more)
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★★★★★
“Thanks Girls”
Written on: 09/06/2013
I ordered a pair of Ray Bans on Monday and received on Tuesday. However, I realised I had ordered wrong pair and called the Pretavoir office to explain. I returned to them and they changed the frame posted out to me free of charge and I have on my desk this morning. 5 stars to Coco. Well Done (read more)
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★★★★★
“So quick”
Written on: 09/06/2013
I'm off on holiday this weekend and my sunglasses broke on Monday, disaster! I was a bit unsure about using an online shop but after phoning I was reassured by them that they could get me the Raybans that I wanted, they were extremely efficient and I had my new Sunglasses the next day! Thank you Pretavoir and Coco, you saved me a lot of hassle. G (read more)
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Showing 1 - 10 of 280 Reviews
★★★★★
“Excellent service, if your looking for new specs look...”
Written on: 08/06/2013 by dambuster1 (1 review written)
I recently bought a pair of Ray Ban 3136 sunglasses from Pretavoir, when they arrived they were a touch small so I asked if I could exchange for a larger size, even though they were out of the 7 day return period. Well, the day after I posted them back to Pretavoir I received a brand new pair, correct size and they fit perfectly. Absolutely brilliant service, ultra fast, very very keenly priced, super service, and quality genuine products. Would highly recommend this company, very pleased... (read more)
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★★★★★
“Quick and easy”
Written on: 08/06/2013
I'm jetting off on holiday this weekend and needed a new pair of sunnies in a hurry. I was worried I didn't have time to get them online. I phoned and spoke to Coco who was very helpful, told her what I wanted and she sorted it out for me straight away. I had my new Rayban sunnies the next day, just perfect and in plenty of time for my holiday. It was so easy i wish I'd used them for my last pair, I'd definitely recommend this company. Gordon (read more)
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★★★★★
“Excellent A+”
Written on: 07/06/2013 by BruceSmee
I had been looking for a pair of Ray Ban Clubmasters in an uncommon colour way. After having been let down by another company, I called Pretavoir to check of they had stock, whcih they did and which I received next day. I cannot ask for more than that. Thanks (read more)
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★★★★★
“Quick and easy”
Written on: 06/06/2013 by gordo18 (1 review written)
I'm jetting off on holiday this weekend and needed a new pair of sunnies in a hurry. I was worried I didn't have time to get them online. I phoned and spoke to Coco who was very helpful, told her what I wanted and she sorted it out for me straight away. I had my new Rayban sunnies the next day, just perfect and in plenty of time for my holiday. It was so easy i wish I'd used them for my last pair, I'd definitely recommend this company. Gordon (read more)
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★★★★★
“Wonderful shopping experience!”
Written on: 06/06/2013
Pretavoir is one of the best shopping experiences for me. A must if you are shopping eyewear. Cause, on their website, there is lots of different brands to choose, amazing selections, reasonable prices, and wonderful customer service! Especially, Coco is a very friendly and helpful staff, she always give me the fast and efficient responses for my order. So from Last year, when I found this company, I start keeping purchaser with them, and recommend to all of my friends! Definitely, five... (read more)
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★★★★★
“Brilliant service highly recommened Pret a voir ”
Written on: 06/06/2013 by alana019 (1 review written)
Bought a pair of Ray Ban cockpit, arrived really quick and very secure. A year later my husbands ray ban case ripped so I emailed Pret a voir and asked could they order them in. Within the day Yee had wrote back saying she could order a case for 12 pounds. I only had the chance to email back a few days later in which it was Coco I was dealing with. She said she can send a case that day for free. Really great service, would recommend them to anyone. Thanks Alana (read more)
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★★★★★
“Fantastic service, great communication and really...”
Written on: 02/06/2013 by Hannahsunderland
I recently purchased some Oakley Canopy goggles, the design I originally ordered wasn't in stock. Ellis kindly emailed me straight away and offered me 2 different designs instead. The goggles I chose were sent off that same day and arrived on the next!!! I loved them. Great communication throughout and I fantastic service. Will definitely recommend to friends. Thank you so much :) (read more)
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★☆☆☆☆
“Would never recommend”
Written on: 30/05/2013
I ordered a set of frames back in March 2013 from Australia. It's now June and have seen hide nor hair of the frames and no response to a number of email enquiries I have sent to Sean. Have now all but given up and asked for acrefund, but am really not confident I will even get my money back. Based on my experience I have formed the conlusion that Pretavoir could possibly be a scanner. Beware! (read more)
Visit pretavoir.co.ukPretavoir's Comment
Written on: 03/06/2013
Hi
Thank you for your review of our company. We have searched our order system and emails and cannot find any order of the status you describe. We take customer service very seriously and would appreciate you getting in touch asap.
Regards
Sean McCauley
Managing Director
Pretavoir
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Dbcooper_Auckland's Comment
Written on: 04/06/2013
Similar experience here, except I'm in New Zealand.
Stay away! I don't know how they're still in business. They're happy to send you an invoice, but don't answer emails and take months to act on anything.
Spend the extra money and go to your optometrist.
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Pretavoir's Comment
Written on: 04/06/2013
Hi
Thank you for your comment.
Please contact our customer service team either by email or by telephone (we can call you right back) as we are very keen to resolve any issues (unknown to us) that you are experiencing.
Sean
Managing Director
Pretavoir
Reply to this comment
Pretavoir's Comment
Written on: 04/06/2013
Hi
Thank you for your feedback. Please call or email our office to allow us to resolve your issue immediately.
Sean
Reply to this comment
★★★★★
“highly-recommended”
Written on: 24/05/2013 by bobscott1974 (1 review written)
I was very uneasy about ordering my prescription glasses online; however after speaking too Sean at Pret a Voir and online chatting with an advisor they set my mind at ease as they really knew what they were talking about! The service and delivery received from Pret a Voir was better than those found on the high street and the after sales support is second to none. Would I use them again? YES (read more)
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★★★★★
“Faultless service as always”
Written on: 24/05/2013
Having used Pretavoir in the past and for my latest two sunglass purchases, I am always delighted with their service. They will respond quickly and politely to emails in a helpful manner which cannot be said for the majority of ecommerce websites I frequent. The items are always well packaged with a super quick turnaround and a superb, no fuss returns policy which is crucial when you don't know what models of glasses suit you. I will continue to use this company and recommend them to anyone.... (read more)
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Showing 11 - 20 of 280 Reviews
★★★★★
“The service I received from Pretavoir was exceptional! ”
Written on: 23/05/2013 by nickt61 (4 reviews written)
The service I received from Pretavoir was exceptional! I wish every purchase I make was as enjoyable and fulfilling as this. I would like to thank all of you at Pretavoir to say what an exceptional customer service you provide. I tried many online retailers and could not find the size I wanted as all of them said it’s out of stock and need to wait 8 weeks. Although it was out of stock for you, I received a phone call back in less than 5 mins to say you managed to find a pair! It made my... (read more)
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★★★★★
“Fantastic service 5 stars!!!”
Written on: 22/05/2013 by Castigers84
Ordering from pret a voir was a great experience,service was immense and website is so easy to use,very impressed by this company,spending £212 on a pair of sunglasses can be daunting online but pret a voir being an authorised seller is great piece of mind,will definitely be using this company again,I liked everything about this company so nothing bad to say (read more)
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★★★★★
“Perfekt”
Written on: 21/05/2013
Schnelle Lieferung perfekte Ware Kann ich weiterempfehlen Kaufe ich bestimmt nochmal (read more)
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★★★★★
“Good online buying experience”
Written on: 20/05/2013 by bk62
Ordered new spectacle frames from Pret a Voir. I was contacted next day to say the frames I'd ordered were not in stock but had been back ordered and were expected into stock in the next day or so. Frames were duly shipped out the following day from the United Kingdom and delivered to me one week later in Australia. Had a couple of email queries post order which were answered promptly and accurately. Tracking information was provided with shipping confirmation. Frames were received in... (read more)
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★★★★★
“Great service”
Written on: 18/05/2013 by Efrear21
I recently ordered a pair of oakleys from pretavoir, I needed these for someone's birthday a week later, imagine my diss appointment when I got an email saying they were out of stock and would have to order them for me. The great thing is they said they would be with me in 8-9 days, they arrived after only 6 days and in time for the birthday!! Fantastic service!! I found the customer service team excellent and informative, after exchanging a few emails checking up on my order to see if I... (read more)
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★★★★★
“A+ ( Highest grade in the US )”
Written on: 15/05/2013 by rac1997 (1 review written)
I live in New York and I have been wearing glasses for over 20 years now, I order them mostly in stores, but never online. I sew Pret A Voir online and I did my research about them. I was amazed by the high volume of positive reviews regarding them. So today I am here to add my VERY POSITIVE review too. Sorry but I am not going to go on a very details about what happen but I ordered Tom Ford glasses with prescription. Ok , here we go : 1. Quality of their products are top notch and... (read more)
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★★★★★
“Exceptional service and communication”
Written on: 04/05/2013 by 4evergrumpy
Outstanding service. Great communication with an online site All expectations surpassed . Placed order Thursday am frame and lense stocked received delivery Saturday am. Overall experience fantastic would recommended to anybody. High range of designer glasses and sunglasses. Find items different to high street and cheaper. Can not find ant fault with this company. Superb. (read more)
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★★★★★
“Tag Heuer”
Written on: 01/05/2013 by lombi (2 reviews written)
OMG!!!! I order a pair of Tag Heuer glasses just seven days ago and they arrived on time, customer service was excellent. No other company within the UK could beat them on price (I did try!). Highly recommended! Additional 10% off - Code: TAG10 - Total saving of £184.95 - Other retailers wanted to charge £369.00. Regards Franco. (read more)
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★★★★★
“Cartier Duke T8100888/T8100892 size 56 x 16mm”
Written on: 25/04/2013
My first time buying from PTRETAVOIR, I was very satisfy with the customer service and also the eyeglasses came on time. When I received my Cartier glasses the fit was perfect and a classic eyeglasses also. I would highly recommend other people to buy from PRETAVOIR. I will definitely buy from them in a near future, I have another Cartier eyeglasses that I like its the Cartier Cartier Marion T8100994 T8100995 SKU 28123 lens Size 52mm/55mm.. (read more)
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★★★★★
“great choice of brands, professional team, timely...”
Written on: 22/04/2013
great choice of brands, professional team, timely delivery, simply a pleasure to buy from them (read more)
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Showing 21 - 30 of 280 Reviews
★★★★★
“Excellent Store and Customer Service”
Written on: 12/04/2013
I purchased a Cartier frame that was very well priced. There was a minor issue with the delivery of the frame but customer service was excellent, they quickly rectified the issue and made the whole purchasing experience a pleasant one. I highly recommend them and will use them again next time I am looking for glasses. (read more)
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★★★★★
“lovely store”
Written on: 07/04/2013
A wonderful store! Received your glasses and is very happy. A nice, neat job, excellent optics. Recommend to anyone who wears glasses! (I'm from Russia, and got my glasses on time and well packed) (read more)
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★★★★★
“Fantastic service”
Written on: 06/04/2013
Have now ordered 2 pairs of glasses from them now and I can't fault them at all. Their customer service is great - they replied to the questions I had about my order within half an hour and were really helpful. The actually delivery of my glasses was really quick - less than 48 hours and I'm so impressed with the value of them - a pair of glasses for £87 worth £130 in the shops! Would definitely recommend them to anyone, they do a great deal and a fantastic service. (read more)
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★★★★★
“Excellent service”
Written on: 04/04/2013 by ozqld (1 review written)
I was immediately notified via email that there might be a delay with my sunglasses due to the colour being sold out. I was kept informed and still received my sunglasses in good time to Australia. Very happy with the excellent service and would recommend Pret a voir. (read more)
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★★★★★
“I have placed an order on Monday - 18/09/13 and I have...”
Written on: 29/03/2013
I have placed an order on Monday - 18/09/13 and I have received glasses on Wednesday - 20/03/13. I am very satisfied with glasses and customer service provided. (read more)
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★★★★★
“Persol Glasses”
Written on: 27/03/2013
I ordered a pair of Persol folding glasses to my prescription, with polarised lenses. As i have a complicated prescription i had to email my prescription to ensure it was correct. I had to be contacted to ensure my prescription, yet not only were my glasses perfect, they arrived in less than a week, which included a weekend. The service and courtesy were an example of how to run a company, and i would recommend pret a voir to anyone needing a good pair of glasses at a reasonable price. The... (read more)
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★★★★★
“fantastic service”
Written on: 26/03/2013
Excellent communication with fast delivery. Perfect glasses! (read more)
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★★★★★
“Really good customer service! Prompt international...”
Written on: 20/03/2013
Really good customer service! Prompt international delivery of item, which arrived in perfect condition and as promised. Competitive pricing. Would definitely use again. (read more)
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★★★★★
“Super :-)”
Written on: 20/03/2013
I received the item and had a very, very good service and I will for sure recommend the company to friens and collegues (read more)
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★★★★★
“Pret a voir puts others in the shade”
Written on: 18/03/2013 by MalcolmH1 (1 review written)
I have been wearing Ray ban for the past 45 years and the Outdoorman 2 is not always the esasiet to get, but these guys gave an excellent service amd MOST of all communicated with the me as the customer. Price was the best around and everything arrived as required. Kept well imfomed excellent customer service. I would use them again and recommend them as a company. (read more)
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Showing 31 - 40 of 280 Reviews
★★★★★
“Astonishing after sales service”
Written on: 15/03/2013 by bs0dsa (2 reviews written)
I bought a pair of Porsche reading glasses for my wife but unfortunately she lost the nose piece (the saddle, I'm told) a few weeks later. One phone call to pret a voir and they rang Porsche, sorted it and we got a replacement within 48 hours. Very very good, cheerful, friendly customer service. Thank you. We will return! (read more)
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★★★★★
“First class service”
Written on: 14/03/2013
I ordered a pair of Serengeti sunglasses for a birthday here in New Zealand and found this site after searching the web. Ordering was quick and easy and communications were answered promptly. The item was delivered free of charge and astonishingly turned up in my post box three days later. Most satisfying purchase I've ever made on the web. Well done. (read more)
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★★★★★
“Great prices, service, and fast delivery!”
Written on: 14/03/2013
I wanted a specific model and colour of Tag Heur sunglasses. I found them quickly and at a great price. They were shipped to my address in Spain in a couple of days, (read more)
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★★★★☆
“Excellent Service, Excellent Product”
Written on: 12/03/2013 by Gooner10 (1 review written)
I wholeheartedly recommend this company. Communication is excellent, they respond to email and follow up on queries in a timely fashion. Pret-a-voir was a little (£10) more expensive than a competitor; hence not 5 stars, however I felt that I could trust this company and have been proved correct. All in all a very professional outfit and I shall defiantly return. Thanks (read more)
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★★★★★
“Exceeded expectations”
Written on: 12/03/2013 by JessicaKay (1 review written)
I chose to shop with pretavoir.co.uk for my new Ray-Bans as I had heard fantastic feedback from friends regarding the fast, free shipping and great prices. I purchased my Ray-Bans. I was informed that they didn't actually have any in stock and was offered the option of having the smaller size sent out to me instead. I told them I was happy to just wait for the larger size I had ordered. Arran from customer service informed me that they would send out my pair immediately after receiving the... (read more)
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★★★★★
“What a fantastic find!”
Written on: 09/03/2013 by fjdd (1 review written)
This is the most wonderful company to deal with. My sunglasses were such a great price that I did almost hesitate, but my expectations were massively exceeded. Thank goodness I went ahead, and I have to say the quality of the service and product matches the high quality website. Beautifully packaged,and absolutely perfect and as decribed, they arrived in two days flat. The website was easy to use, and the choice was extensive. I will now be going back for more, and recommeding this site to... (read more)
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★★★★★
“Great customer service, great product”
Written on: 07/03/2013 by DebDavInVA (1 review written)
I was hesitant to order from this company because I'm in the US and I'd never ordered from out of the country. I originally ordered a pair of Prada sunglasses and they were out of stock-which I expected as they were out of stock at every other site I tried. [name removed] let me know promptly and I picked out a set of Tom Ford, a little pricier but they comped the difference. They then notified me when my glasses were being filled, took exactly one week, and I received notification when... (read more)
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★★★★★
“Clear, Speedy, Reliable ”
Written on: 05/03/2013 by tosinogunlesi
Stuff I liked I am impressed. pret a voir handled all my queries with attention. They received my prescription over the phone and responded in a a timely and clear fashion. I received my delivery on the date as promised. I was impressed with the free lens which now renders y world in HD. Can't give them all the credit though as I did chose the frames myself. Stuff I didn't like: Nothing yet (read more)
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★★★★★
“Fantastic service!!”
Written on: 01/03/2013
Amazing service and the communication is on par! Super fast delivery, received my order the next morning. Don't get your sunglasses anywhere else, this place really does deliver well. Fantastic prices for 100% genuine items :D Very pleased!! Thank you! (read more)
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★★★★★
“Awesome and authentic ”
Written on: 15/02/2013 by Oinkitsthao
I bought a pair of Chanel sunglasses from pretavoir and Arran was the one that helped me order them. I was a bit worried ordering from another country as I'm in the US, I was also worried about the glasses authenticity since pretavoir has them for about $100 cheaper than what I could find in the States. After reading many many reviews on this company I decided to give it a shot. Needless to say, I was so impressed! The glasses came in less than two weeks, beautifully packaged, and authentic!... (read more)
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Showing 41 - 50 of 280 Reviews
overview
pretavoir.co.uk
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Pretavoir's Response to Snay's Review
Written on: 12/06/2013
Thanks very much for your feedback. Much appreciated.
Team Pretavoir