Pretavoir - www.pretavoir.co.uk Reviews
Latest Reviews
★★★★★
Written on: 24/05/2012
“Love my Chanel specs!”
Visit www.pretavoir.co.ukI saw a pair of Chanel glasses in a high street opticians, which I loved. Sadly they were way out of my price range with the price of ultra thin lenses added on top. I had never considered purchasing prescription lenses online, until I saw something on the news about how much cheaper it was. After a bit of online research I discovered Pret a Voir, and was very pleased to discover my favourite specs for sale at half the price that they are in a high street opticians - even with the thinnest possible...
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★★★★★
Written on: 16/05/2012
“Outstanding Customer Service & Amazing Product...”
Visit www.pretavoir.co.ukI originally went online looking for a pair of Tom Ford 5129 in Shiny Black and came across Pretavoir at first was dubious as had been scammed by an American company called EYEWEAR TOWN (Do not use them all fakes!)So I emailed the customer service team to find out about the service they offer and to see whether I could get a discount as the glasses were expensive coming in at £192 just for the frames and the lenses are £20 for the 1.5 MAR lenses. I got an email back from a customer service agent...
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★☆☆☆☆
Written on: 09/05/2012
“Really disappointed”
Visit www.pretavoir.co.ukI was reluctant to order glasses on-line but with all the positive reviews I ordered a pair of prescription ray-bans. Despite to website saying you would recieve a confimration email once ordered, I didnt recieve anything. After a few days I emailed asking about the status of the order through their 'chat to us' feature - I did not get any reply. I finally managed to speak to someone on-line who told me that the glasses were out of stock, they were sorry I hadnt been notified but would keep me up...
Read full reviewPretavoir's response to SassaE's Review
Written on: 19/05/2012
Following this review we have been in touch with customer and have been able to make amends. The following email was received from customer;
I have contacted the review centre to ask them to amend my review. Although I was disaapointed by the initial service I recieved, the subsequent service has been fantastic and I assume it was just an unusual lapse
Thanks again
Sarah
★★★★★
Written on: 27/04/2012
“perfect website”
Visit www.pretavoir.co.ukdon't waist your money and time in E-bay.....this website is perfect for every body wants to spend money and time for genuine....
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★★★★★
Written on: 26/04/2012
“amazing customer service”
Visit www.pretavoir.co.ukWas desperate to find a pair of Maui Jims sunglasses for my husband, however upon doing research, I found the particular model he wanted was discontinued.After scouring through countless websites trying to track them down, I came across 'Pretavoir'.I emailed them my problem, barely hoping they would be able to help, yet amazingly they could.Not only that, but their quick, super-fast reply to my email was much appreciated.They made ordering through them so easy and simple.And the kind lady I had...
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★★★★★
Written on: 18/04/2012
“as a returning costomer I can only say fallowing:”
Visit www.pretavoir.co.ukmost of other net-shops with more could and should learn from Pretavoir - "it is not possible..." and "it can't be done..." and "we can't..." etc.etc. and poor customer-service with more is almoust standard (I use a lot internet for shopping) - Pretavoir dosn't know those phrases at all...- thay just do what they can and...- and as a returning costomer that was what thay did for me from the begining. lots of people are sceptical and insecure regardin prescription glasses buy from internet but...-...
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★★★★★
Written on: 16/04/2012
“Amazing service, price, delivery and product!”
Visit www.pretavoir.co.ukAfter having bad experience with other glasses shopping websites, I fortunately decided to give a last chance to glasses internet shopping and ordered Chanel prescription glasses from Pretavoir. The price, service, delivery and product were all exceptionally good and beyond my expectations. When I called to order the glasses, the person who answered my call was attentive, professional and kind, he immediately answered all my prescription regarding questions, and checked availability of the glasses...
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★★★★★
Written on: 14/04/2012
“THE BEST”
Visit www.pretavoir.co.ukTHE BEST SERVICE I HAVE EVER SEEN,I ORDER MY RAY BAN WEDNESDAY AT 1PM,AND GOT THE PARCEL AT 10AM THURSDAY.WOULD BUY FROM YOU AGAIN IN NEAR FUTURE. MANY THANKS AND WELL DONE....
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★★★★★
Written on: 12/04/2012
“Outstanding!”
Visit www.pretavoir.co.ukI knew the sunnies I wanted beforehand and found Pretavoir online whilst searching for the best price. I was surprised at just how good the pricing was, considerably cheaper than most if not all including a certain auction site yet with a proper 'retail experience' feel. On browsing the site, I received the 'online help' window which was genuinely informative and helpful but never pushy. I thought the website was easy to use and ordered the item online with no problems. I received a call from pretavoir...
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★★★★★
Written on: 02/04/2012
“Amazing customer service”
Visit www.pretavoir.co.ukThis review comes from the USA. After doing much research and reading the reviews, I decided to take a gamble and order a pair of glasses from Pretavoir. Not only was the customer service amazing and helpful, the communication was incredibly prompt and reassuring. Customer service ordered my frames directly from the manufacturer and when they arrived, they emailed me to let me know. I paid and the frames were shipped immediately. They arrived from the UK in 2 weeks! Packaged well and securely. Will...
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Showing 1 - 10 of 148 Reviews
★★★★★
Written on: 21/03/2012
“Awesome Oakleys”
Visit www.pretavoir.co.ukI have to admit I was a little dubious of the price for such a new style and normally expensive set of Oakley's, however, it proved to be unfounded. I was told they were intially out of stock the day after I placed the order and was given a time they would be sent to me and they were delivered well within the period stated. I was even given the option of reducing this if needed. Overall, the start to finish process was quick, efficient and delivered exactly what I wanted. There was even the nice...
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★★★★★
Written on: 20/03/2012
“Great new glassed, half the price of the high street!”
Visit www.pretavoir.co.ukI tried a pair of SuperDry Navigators on in a well known high street optician, and loved them, but was put off by the hard sell on high-index lenses (I am very astigmatic) when the frame itself is pretty chunky and can take a thicker lens, and the extortionate cost of the finished product. I had a quick look online and found Pretavoir. Not only did they stock the frame I wanted, but they were also able to meet my prescription which not all online retailers can. Better still, the total cost of frame,...
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★★★★★
Written on: 10/03/2012
“A fantastic service”
Visit www.pretavoir.co.ukThis was the first time I ordered prescription glasses online so I was a little apprehensive to start with. I wanted progressive no-line lenses and I also have a little astigmatism, but this was no problem. I have now got my new glasses and they are perfect. I must say that the people at Pretavoir are extremely friendly and their service are fantastic. I have saved a lot of money by ordering my glasses on-line and this is absolutely not the last time I am ordering at Pretavoir. The bigdane....
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★★★★★
Written on: 08/03/2012
“Great service, product and price.”
Visit www.pretavoir.co.ukI have just taken delivery of the Ray Ban glasses that I ordered. I would like to say what a great service; I received the glasses in 6 days even though you didn't have my exact pair in stock at the time. The glasses themselves are superb, the genuine article and what a fantastic price. Thank you and I would have no hesitation in recommending you to anyone considering purchasing designer glasses. Regards David Bolwell Wiltshire ...
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★★★★★
Written on: 07/03/2012
“Highly Recommended”
Visit www.pretavoir.co.ukI will definitely be making future purchases for eyeglasses/sunglasses through Pret A Voir. I live in the US and was a bit skeptical about making a purchase for eyeglasses overseas. However, the staff at Pret A Voir was extremely friendly and helpful. My glasses shipped the next day and made it to the US in about 2 days. They cleared from customs in about a week and were at my doorstep. I am extremely happy with my purchase and I would recommend them to anyone....
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★★★★★
Written on: 03/03/2012
“Best service I've ever had!”
Visit www.pretavoir.co.ukI never ordered prescription glasses online before so I was a little apprehensive to start with. But this only lasted for a very short time, as Laura from Pretavoir was great! She emailed me a few times to ensure the details were correct, before sending the order to the lab. I received my glasses in three days, just as Laura advised. It's so refreshing to find a great service, at a very good price!! I will definitely use them again!...
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★★★★★
Written on: 02/03/2012
“Excellent customer service and product pricing”
Visit www.pretavoir.co.ukI initially inquired about a price match for a a pair of Oliver Peoples sunglasses. I received an immediate reply offering a discount and the best price I could find on the web. Ordering was a simple and easy process. The item I ordered was unfortunately out of stock - I received an immediate email from Kaila advising of this and offering a total refund but was also given dates for restocking and expected delivery. I continued with the order and received my goods in exactly the timeframe stated....
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★★★★★
Written on: 29/02/2012
“Excellent service”
Visit www.pretavoir.co.ukI wanted to write a review so that others know how absolutely amazing Pretavoir are. The customer service is friendly and efficient, I was in contact with Jenna who was super helpful. Prices are really competitive. The order process is quick and simple. I ordered and paid yesterday morning and they arrived well wrapped, securely boxed and by signed for delivery today. I will definitely be recommending Pretavoir to friends and be coming back to buy glasses again. ...
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★★★★★
Written on: 24/02/2012
“Don't look any further!”
Visit www.pretavoir.co.ukFirst I want to say that I hate loosing time by making review but with my experience with Pretavoir I can't make a miss. I wanted to buy a pair of frames from Oliver Peoples, I contacted Pretavoir (found thanks to Google) by email about the shipping (I live in France), I had a reply only five minutes later. One week later I had my frames in my letterbox (great packaging). I was so happy, that I ordered another pair identical in case I break the first. Same efficiency, same reliability, each time...
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★★★★★
Written on: 24/02/2012
“Better than expected!”
Visit www.pretavoir.co.ukI already have these Chanel sunglasses but they are getting old and scratched. I found what I wanted on your website. All my enquires were answered within two minutes of sending an email (no kidding!!) The glasses where less than half the price I paid for the original pair here in Australia. I paid via PayPal. My glasses arrived less than two weeks after ordering! Thank you! I have recommended your website to others! Will use again....
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Showing 11 - 20 of 148 Reviews
★★★★★
Written on: 20/02/2012
“Friendly service and excellent range for Australian...”
Visit www.pretavoir.co.ukJenna and Laura helped me by email to order two frames I had difficulty locating in person in Australia (Oliver Peoples Deacon and Tom Ford 5147s). They were so friendly and answered all of my questions, and I was able to place an order by email that was on my doorstep in nine days. I am so happy with both frames and both are genuine. It was also lovely to see that they were packed with care, and well presented in tissue paper too! I'll definitely be making future orders and recommending Pretavoir...
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★★★★★
Written on: 10/02/2012
“Service as it should be”
Visit www.pretavoir.co.ukWhilst most of society is never slow to complain, I think it is also important to give credit to companies who do deliver on service. I have dealt with Pret a Voir twice, and on both occasions their staff have been helpful and polite; their prices have been more than competitive; and their entire service has been a pleasure. They even went out of their way to complete an exchange and return well beyond the length of time they are obligated to do so (I tend to purchase Christmas gifts months in advance,...
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★★★★★
Written on: 31/01/2012
“Review of Pretavoir - www.pretavoir.co.uk”
Visit www.pretavoir.co.ukBrilliant company with very helpful and informative website. I did a google search for the sunglasses my wife wanted and was pleased to see a video demonstration of the sunglasses and a live chat box where I asked a few questions and got immediate replies. The sunglasses were the cheapest I've seen advertised on the web and together with a 5% discount code they give you and with free delivery what more can you want. They arrived within 2 days of ordering and I really cannot fault anything about...
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★★★★★
Written on: 25/01/2012
“Fantastic! Highly Recommend using Pretavoir”
Visit www.pretavoir.co.ukBeen umming & ahhing for weeks about paying out for new sunglasses at £100+ after melting mine on my head in Dubai they no longer stay on my face without slipping off! Came across Pretavoir, great price £67 (£103 in Sunglasses Hut). Checked some reviews & couldn't find any reason why to delay any longer. Ordered & paid yesterday lunchtime & they arrived nicely wrapped, securely boxed & by signed for delivery today (free of charge too). Brilliant service, highly recommended & if I dare to melt...
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★★★★★
Written on: 24/01/2012
“Great website for online shoppers”
Visit www.pretavoir.co.ukThe sunglasses I bought were despatched on the day I payed and arrived next day just like it says on the website. Everything was beautifully wrapped along with the original packaging; nothing was missing. It was very easy to find what I was looking for in th website, the structure being very good I am also very happy with Customer Service and the general service I received from this website, there were no bumps in the process, it all went smoothly. I highly recommend Pretavoir to online shoppers...
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★★★★★
Written on: 19/01/2012
“No Regrets all the way from Hong Kong!!”
Visit www.pretavoir.co.ukI found this company on-line after searching high and low for a very specific RayBan Aviator model. From the first glance, they seem to hold a wide range of brands and models (esp RayBans) at very reasonable prices and, more importantly, 99% of the reviews are excellent. I was still sceptical because everything seems too good to be true. Everyone is screaming how good customer service were etc etc etc and so I decided to give them a go with some questions about the RB model/color I was looking for....
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★★★★★
Written on: 18/01/2012
“Premium Quality”
Visit www.pretavoir.co.ukI ordered on line last year with another company and was a disappointed with the quality of the product and my wife advised against ordering on line again. This was not the case with Pretavoir. Premium product, good price (more than half the local opticians) and personal response to enquiries. I am impressed and will be coming back. ...
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★★★★★
Written on: 11/01/2012
“A delightful surprise...”
Visit www.pretavoir.co.ukI have to admit, at first I was a bit skeptical about purchasing from a website i had never heard of... However the excellence in customer support is what ultimately won me over... The website itself was first class... all the information needed is available and immediately puts your mind at ease... The product itself couldn't have been packed any better... I would recommend pret a voir to anyone! :D ...
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★★★★★
Written on: 06/01/2012
“Pretavoir Rocks you wont buy better ”
Visit www.pretavoir.co.ukwhere do I start I've been wearing glasses for 40 years so ive had my fair share of fashion mess ups, any way ive used the big firms for years, you know the ones with the big advertising campaigns on TV and you think they are the ones to go to and until now i always have but never again, one firm for example offer you cheap stuff but its all the same you walk down the street and every one has the same style and colour, now the other big firm I went too also offer you a free second pair but you have...
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★★★★★
Written on: 05/01/2012
“Excellent Online Retailer of Eyeglasses!”
Visit www.pretavoir.co.ukMade a purchase from Pretavoir after seeing that their prices were good. Was initially a little worried about the delivery as i live almost halfway round the globe in Singapore. However, the glasses arrived within 14 days as promised and in immaculate quality! The customer service was also attentive and friendly enough to double check on my rather unique optical prescription before sending out the product! Overall, a two thumbs up! The only minor minor issue is that some of the products on the website...
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Showing 21 - 30 of 148 Reviews
★★★★★
Written on: 05/01/2012
“Excellent service and product ”
Visit www.pretavoir.co.ukExcellent and speedy service - were able to source and deliver frames(which were out of stock everywhere I tried) in very good time despite the Christmas period. Many other Companies that I researched could not source and deliver for many more weeks or even months, so I was impressed with the speedy service. I was also impressed with the staff who were very helpful and pleasant. The price was also extremely competitive compare to stores and other online stores. Excellent service and product all...
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★★★★★
Written on: 29/12/2011
“Fantastic Service”
Visit www.pretavoir.co.ukWhat fantastic service, The staff answered my questions promptly and when I placed my order before 3pm I received it at 11.00 am the next morning. Great price, Great service would recommend to anyone. ...
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★★★★★
Written on: 29/12/2011
“Outstanding Service”
Visit www.pretavoir.co.ukThis was a first time for me to order my replacement glasses online.I found the website easy to use,the prices of the frames are excellent value for money. I am sure that this company gets a lot of repeat business and I for one will not be buying from the High Street again.Well done Pret a Voir....
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★★★★★
Written on: 29/12/2011
“What a fantastic service they provide! ”
Visit www.pretavoir.co.ukHaving worn contacts for about 12 years, I decided that I would prefer to go back to wearing glasses again. I have always had a spare pair, but they have been from high street opticians in the 2-4-1 offers etc. I decided to splash out on these new glasses, and found a pair of Tag Heuer hingeless glasses that I really liked. Only thing was, they were £430 including in the lenses! The same day, I was browsing Quidco when I found pretavoir.co.uk so I thought I'd have a look to see if they had the...
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★★★★★
Written on: 20/12/2011
“Fantastic service and exactly what I ordered!”
Visit www.pretavoir.co.ukHaving been on the search for a particular set of frames for a month now, my only option left was to order from an overseas company. Not usually wanting to go this route, I took a chance and stumbled across Pret A Voir while searching for my frames. The frames I wanted were discontinued (Ralph Lauren Polo, model 2044, colour 5199) and not available at all in Australia and to import them via an optometrist was going to cost me $250 for the frames and extra for lenses to be cut. Pret A Voir not only...
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★★★★★
Written on: 14/12/2011
“Very fast delivery on my Ray Bans,excellent prices. ”
Visit www.pretavoir.co.ukThis is the second time I have used Pretavoir to buy Ray Bans in the past few months. This time I ordered two pairs as Christmas presents which arrived in just over 24hrs. One pair was returned as they were too big, the replacement pair arrived within 48hrs of posting them back. Pretty impressive considering I live in the North East of Scotland. Even though Pretavoir prices are very good, shop around and they may price match other sites if you can find cheaper. I highly recommend them, their staff...
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★★★★★
Written on: 07/12/2011
“fantastic!!”
Visit www.pretavoir.co.ukkind customer service, good quality of sunglasses! and i ordered a pair of rayban sunglasses on tuesday. Surprisingly, i got it on Wednesday morning!so efficient! will definitely recommend to my friends!...
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★★★★★
Written on: 07/12/2011
“Customer from China with 200% satisfaction”
Visit www.pretavoir.co.ukFirstly really aprreciate the help of Laura. I almost sent her like thousands of emails, Laura was always so patient to answer all my questions. And I received my Oliver Peoples glasses within 2 weeks. So satisfy with the frames and lenses cutting, even I got very bad prescription. I will be back if i need glasses in the future. Good Job, Pretavoir!!!!!...
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★★★★★
Written on: 03/11/2011
“Very impressed!”
Visit www.pretavoir.co.ukThis is was my first purchase from an online optician. I was very impressed by the quality of the glasses and the customer service. I will certainly be using them again. Top marks!...
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★★★★★
Written on: 03/11/2011
“Professional Service”
Visit www.pretavoir.co.ukI ordered Oakley sunglasses from Australia. There was an issue with the order and Pretavoir solved it, quickly and in my favour. Other retailers on the net are happy to burn you, but these guys, from my experience, are interested in providing good customer service. I'd definitely buy from them again and recommend them as ...
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Showing 31 - 40 of 148 Reviews
★★★★★
Written on: 27/10/2011
“A NEW EXPERIENCE ”
Visit www.pretavoir.co.ukSIMPLY THE VERY BEST SERVICE EVER. PROMPT, FRIENDLY, FABULOUS RANGE OF SUNNYS AND GOOD VALUE FOR MONEY SO MUCH SO THAT I BOUGHT 2 PAIRS OF RAYBANS. THE YOUNG LADY I SPOKE TO WAS VERY PLEASANT AND 1 PAIR CAME THE DAY AFTER ORDERING, THE OTHER PAIR COMING DIRECT FROM ITALY WITHIN THE WEEK. I WILL BE SHOPPING AND RECOMMENDING PRET A VOIR TO ALL MY FAMILY AND FRIENDS THANK YOU....
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★★★★★
Written on: 26/10/2011
“Great Service”
Visit www.pretavoir.co.uk> Hi Sean, > > I have just recieved my Chanel glasses and I have to say I am very > impressed. The lenses are exactly as the ones I have now, which > initially I was concerned may not match but are perfect. > Thank you so much for your help, it is greatly appreciated. > > I am sure more business will come your way, I have told my friends of > your website, you may see more purchases from Australia !! > > Kind Regards > Suzie Klimas PS - to the readers- the entire process was very simple, prompt...
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★★★★☆
Written on: 06/10/2011
“Marc Jacobs Sunglasses ”
Visit www.pretavoir.co.ukThe sunglasses I ordered were unfortunately out of stock, and I was informed they would be a few weeks, I decided to wait as they were the frames I really wanted and I wasn't in a great hurry. Laura kept me up to date with the progress of my order, always offering me the opportunity to change it or cancel if I desired. I decided to wait it out, and I am really pleased I did. The sunglasses turned up very quickly after they were posted. They were presented beautifully in the box wrapped in tissue...
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★★★★★
Written on: 05/10/2011
“A* Service”
Visit www.pretavoir.co.ukI recently ordered a pair of Ray Ban Aviators from pretavoir and was hoping that I would receive them within a few days due to an approaching holiday. Pretavoir didn't dissapoint... they arrived the very next day! A fantastic choice of glasses and a really efficient Customer Service team who actually seem to care about their Customer means I will be advising friends and family to use them in future. And I will certainly be using them again too. ...
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★★★★★
Written on: 30/09/2011
“Good prices and amazing customer service!”
Visit www.pretavoir.co.ukWould happily recommend Pretavoir to anyone who needs new glasses or sunglasses. Was a bit weary of ordering my glasses over the internet, but the amazing customer service provided by the staff at Pretavoir made the whole process extremely easy. On top of that, my glasses frames broke a week and a half before the 1-year warranty period on manufacturer's defects was up. I sent them off an email to see if I could them replaced under warranty, which I followed up with a phone call - when they answered...
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★★★☆☆
Written on: 30/09/2011
“Fantastic online store”
Visit www.pretavoir.co.ukGlasses in Denmark, where I live, are very expensive, so searching online I found the Pretavoir's online shop, that had the chanel glasses I was looking for at an amazing price. Purchasing was easy! I contacted Sean, and he helped me throught the whole process. I sent a picture of my doctor's prescription, decided on the lenses and he sent me a paypal link! That was it! One week later I received my glasses! It was amazing fast! I have been recommending the store to everyone that I know. ...
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★★★★★
Written on: 22/09/2011
“Excellent Product / Brilliant Service!”
Visit www.pretavoir.co.ukI placed my order a week ago, spoke to Laura who was very helpfull, she had to order my frames in, but they were still delivered back to me with the week! Very pleased with them, great value and would recommend for sure! ...
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★★★★★
Written on: 21/09/2011
“Amazing Quick Postage to Australia from UK...Great...”
Visit www.pretavoir.co.ukHi Laura, WOW, The glasses arrived today! Now that is fast...must have taken the express Royal Mail Learjet! Left UK Friday 16th Sept arrived in Australia & in my hands Wed 21st Sept. You couldn't get any quicker than that. Thankyou so much for all your help and correspondence. I was specticle or should I say sceptical in purchasing optical glasses from overseas at first but thought I'd take the chance & glad I did. Nothing was too had for this company and emails were always answered promptly. I...
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★★★★★
Written on: 12/09/2011
“Outstanding customer service.. Above and beyond”
Visit www.pretavoir.co.ukI used Pretavoir to recently purchase two pairs of sunglasses - one Chanel and the other Raybans.. I desperately needed them for my summer holiday so rang and ordered them and they were kindly meant to arrive the following day. However, due to a problem with Royal mail they never made it. So as I was very keen to have them still they offered to send them to my hotel in Spain! This I thought was outstanding customer service given it really was not their fault, also do not think many companies out...
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★★★★★
Written on: 09/09/2011
“Excellent Service”
Visit www.pretavoir.co.ukAfter waiting more than two weeks for my glasses from a high street optician only to be told frames are not available, Enter Pretavoir, they had my frames in stock, the on-line prescription form was easy to fill in, the communication was prompt, The delivery time great and the glasses are the best i have ever had, would have no hesitation whatsoever in recommending Pretavoir Many Thanks Carol ( Norfolk )...
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