Pretavoir Reviews - www.pretavoir.co.uk

★★★★★
4.9 / 5
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Latest Reviews

“Absolutely Fantastic Service and Support”

Written on: 01/09/2014 by Leonard8 (1 review written)

Could not find the pair I wanted anywhere in the U.S. Pretavoir had them, quickly emailed me after they ordered them and responded to ALL of my concerns! Great seller and even better customer service—highly recommended!… Read Full Review

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“Fantastic service!”

Written on: 28/08/2014 by annettehomer (1 review written)

I cannot fault the service from pret a voir in any way. Helpful advice on the phone, glasses actually in stock (unlike many online opticians), very prompt delivery and fabulous glasses when they arrived. Will definitely shop with them again. Thank you… Read Full Review

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“Too long out of stock”

Written on: 06/08/2014

I am disappointed. I would like to buy a victoria beckham sunglasses, but its apparently out of stock. I have been waiting and waiting… Read Full Review

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Seanmccauley's Comment

Written on: 07/08/2014

Thanks for your comment. Unfortunately certain models of Victoria Beckham sunglasses have been out of stock for some time as production is slow. We do not take payment if we know a frame to be out of stock, and we have no control of when new stock will arrive from the supplier.

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“Good experience - would buy again”

Written on: 03/08/2014 by Sommen-Kwan (1 review written)

I ordered Chanel sunglasses for my wife out of Singapore with this store. Overall experience was good - the only thing that needs improvement is the lack of a payment engine on check-out - they call you in person instead of collecting your payment. On the flipside, my wife appreciated that people called and that there was a personal touch in that way. In terms of delivery, they use registered mail and dispatched on the same day. Overall delivery took 9 days (of which 2 Sundays), not great, but… Read Full Review

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“Great for hard to find eyewear ”

Written on: 26/07/2014 by Brandonbc (1 review written)

I'm not normally and advocate of online shopping when a local independent option exists. I like to support local business and the optician is no different . However there are times we that service can take a lot for granted by charging more than rrp for what is often a limited choice. I had purchased a pair of oliver peoples sir glasses in NY a few months back. Unfortunately I managed to damage them beyond repair and went about replacing. All three local stockists had never heard of the model… Read Full Review

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“Great customer service and great price!”

Written on: 22/07/2014 by Kidd413 (1 review written)

Fantastic customer service - goods were delivered on time as promised, and for a really reasonable price! I would strongly recommend this website to friends and family! Thank you!… Read Full Review

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“Glasses were out of stock.”

Written on: 17/07/2014 by kowal (1 review written)

Glasses were out of stock, I was not informed about it before payment was made… Read Full Review

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Seanmccauley's Response to kowal's Review

Written on: 17/07/2014

Hi,
This isn't typical, and I can only apologise for the item being out of stock - we do try and keep everything in stock, but occasionally our stock system doesn't match up with what we have on the shelves and we have to order items in from suppliers.

We immediately refunded you in full as soon as you requested, and apologised via email explaining the situation.

If you wish to discuss this further, feel free to email me.

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“2 weeks and still waiting”

Written on: 17/07/2014 by Mortdecai (1 review written)

Per the title, 2 weeks and still waiting... I've phoned multiple times and the timeline has moved twice, my prescription isn't standard and I expected 5 working days until dispatch, but no.... It's also annoying that I'm chasing them for feedback and they don't see fit to email me or change the status of my order to at least keep me up to speed with what's going on. Will call them again tomorrow, as I was meant to get the delivery then, but have had no contact from them on same.... I guess… Read Full Review

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“Very quick dispatch”

Written on: 16/07/2014 by johncrumpton (1 review written)

Just a short note to say how pleased I am with my frames and more importantly impressed with how quickly you got these here. I ordered on Saturday afternoon and Tuesday morning they are here. I also called the shop to check they had the frames in stock. They were polite and checked straight away. I also liked the fact these frames were £285 in the shops locally, but £190 with lenses at pretavoir… Read Full Review

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“TOP NOTCH”

Written on: 11/07/2014

I did A LOT of shopping around for my Miu Miu sunnies, Pretavoir came out top by a sizeable margin on price. Next day free Fed Ex delivery. And to top it all the glasses are gorgeous. Really happy with product, price and service. The spin around feature on the website where you can see glasses from all angles is great too… Read Full Review

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“Pretavoir is excellent!”

Written on: 10/07/2014

I couldn't be happier with my glasses (which I ordered online and my super strong prescription is perfect!) or the excellent customer service I received from Pretavoir. Pretavoir will now be the place I buy all my glasses from in future. My Miu Miu glasses are beautiful, fit perfectly and were such a reasonable price. Delivery was quick and efficient. I would highly recommend Pretavoir if you are thinking of purchasing new glasses… Read Full Review

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“Excellent service!”

Written on: 07/07/2014 by Desireed325 (1 review written)

Prompt delivery. Great quality! Great Channel customer service !… Read Full Review

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“Fantastic service”

Written on: 21/06/2014 by stretchj (1 review written)

Ordered my gorgeous glasses on the Thursday at midnight and was sent an email on Friday saying they had been despatched. By Saturday morning I received a tracker alert that my glasses were en route and at midday I was wearing them - for sixty pounds cheaper than the high street price! Amazing service and price… Read Full Review

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“Amazing Service!”

Written on: 29/05/2014 by Tyrelld164 (1 review written)

My daughter accidentally sat on my Chanel sunglasses so I returned them to Pret a Voir to see if they could be repaired. The service I received was excellent and they were as good as new and back with me in just a few days. I can't thank Pret a Voir enough or recommend them more highly!… Read Full Review

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“Excellent efficient service, placed my order on the...”

Written on: 24/05/2014 by Clairemort (1 review written)

Excellent efficient service, placed my order on the phone at 1730 and they arrived the following day at midday. Very helpful aand pleasant girls to deal with. I wish other companies would follow their example… Read Full Review

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“Excellent”

Written on: 22/05/2014 by MariBJ (1 review written)

The service was very good and the quality of glasses too. I ordered on Wednesday and received them on the next day!!! … Read Full Review

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“Fantastic Service ”

Written on: 18/05/2014 by JeramiahMcGuire72 (1 review written)

Out of hrs support, next day delivery, very pleased with service and would recommend Brilliant!… Read Full Review

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“Setting the Standard”

Written on: 13/05/2014 by 69Gardner (1 review written)

In an age where poor standards of service are too often the norm, Pret a Voir stands out as a beacon of hope and sets a standard to which all companies should aspire! Their web site is a pleasure to visit, they have a great product range and their prices are excellent. And as for delivery .... I ordered a pair of sunglasses early afternoon on a Monday and they were delivered before lunch the following day. How's that for service? Totally exceeded my expectations and I would have absolutely no… Read Full Review

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“Couldn't have bought them faster in person”

Written on: 09/05/2014 by JacquieLondon (1 review written)

Bought a pair of Chanel sunglasses from Pret a voir. Ordered at 3pm on a Thursday, within 15 minutes I had received a call to take payment and the sunglasses were delivered at 8.10am the following morning. Much more convenient than traipsing around the stores looking for the right pair, service was superb and product excellent. Will definitely be going back for more… Read Full Review

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“Reliable, efficient and value”

Written on: 11/04/2014 by 318Templeton (1 review written)

I nearly spent $500 for the Miu Miu glasses but I only spend half the price plus it is free shipping to Australia! Apparently it has world wide warranty too which is a good bonus! It took two weeks exactly for the free shipping! I am very impressed!!! Definitely making another purchase for Chanels!… Read Full Review

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