After taking out a car insurance policy and providing the anticipated mileage for the year, I was contacted by them and accused of lying about my annual mileage expectations. They had looked back over other car insurance quotes I had run in the past and because I had run a number of quotes to find the best deal they accused me of lying. When I explained I was sure of my maximum anticipated mileage and was happy to not be covered if I exceeded it they still wouldn't let it drop. Then I was accused of lying about when I bought the car. I estimated it to be in February 3 years ago but they claim to have run a credit check and know I bought it on 22nd Jan. First of all, I bought it for cash so there is no way a credit checked showed anything. And why does being 9 days out on the purchase date from 3 years ago affect this years insurance policy! After 10 minutes of being talked to like a criminal I asked to cancel the policy with immediate effect as I was so annoyed at the way I was being treated. They have now cancelled the policy are claiming on the cancellation notice that it is because I failed to provide them with details of my annual mileage. This is an outright lie! The policy was cancelled at my request. I have been charged absurd cancellations fees and feel that they never wanted my business in the first place and were looking to find a reason to cancel the policy just so they could keep the fees without providing cover, it felt like the kind of thing a sham company would do to take your cash without providing the service.

Id advise anyone to not insure with Hastings direct they are shammers, customer service is really bad, and everyone you speak to is quick to pass the buck and nothing gets resolved.they will take your money quick time but if you have an issue then it's your fault and will cancel your insurance.i would never recommend these guys to anyone. My advice stay well clear of Hastings direct

Please avoid!!!!Run as fast as you can! I had a policy with them for more than 7 months. Last week they decided that they meed more information regarding my details. I sent the requested details and they decided to cancel my policy because the car purchase date from their records is different -1 year from the date from V5. They said that they can't update this in their records and they will cancel my policy in 7 days.They will charge me also a cancellation fee of £45 , but my policy will not appear as cancelled in the insurance companies database. Abusive attitude, abusive cancellation, please avoid

Totally disgusted with there service refused to renew my car ins .just informed me that it was based on certain factors I've poss theft in my area .make of car etc .of which none of these apply to me .and then went on to say they can't see any specific reason in my case but wont renew it .in my opinion the only thing that has changed is my age .is that the reason but are hiding behind excuses so as not to be seen as ageist.avoid this company or risk being dumped for no reason

Cancelation fee was suddenly £80 and not £45 I rejected car I bought from big world motoring due to major faults and had to cancel insurance in 20 days.

Hastings Direct cancelled my car insurance policy (for which I am most appreciative) because of "issues with my data," which I was expected to "resolve." These issues were not specified. In fact, the company's communication was no less rude than unhelpful.

Had van insurance with Hastings direct, changed my insurance to a car policy and was told to cancel my original insurance policy, van business insurance was £200, on getting car insurance with Hastings direct for a smaller engine carwas quoted £347, having got back home done a quick comparison site check and got a quote for £195, cancelled with Hastings direct and would never advise anyone to use this company trick merchants, these companies should look after there customers rather than chasing them to competitors, if I was offered something around £200 I would have stayed loyal, pity Hastings direct don't know the meaning of loyalty

Disappointing Experience with Hasting Direct - Unreliable App, Poor Customer Service, and Policy Cancellation Unreliable Mobile App: I hold two policies for my two cars and attempted to link them to the mobile app. However, it became apparent that your app does not support the simultaneous connection of multiple tabs. This limitation makes it incredibly inconvenient for customers like myself who have multiple policies with your company. Lack of Response: Despite contacting your customer support team to report this problem, I received no response for three days. This lack of communication is concerning and reflects poorly on your commitment to customer service. Poor Customer Service: During a phone call with one of your customer service representatives, I experienced a notable decline in the quality of the call, making it difficult to understand the agent. When I requested clarification, the representative displayed impatience and a lack of willingness to assist me adequately. Unjust Policy Cancellation: To my disbelief, without any investigation or effort to rectify the issues I raised, my policy was abruptly canceled. This decision was made without consideration for the inconveniences I faced or any attempt to find a resolution. It is disheartening to see that a company that promises quality service and reliability has failed to deliver on its commitments.