After taking out a car insurance policy and providing the anticipated mileage for the year, I was contacted by them and accused of lying about my annual mileage expectations. They had looked back over other car insurance quotes I had run in the past and because I had run a number of quotes to find the best deal they accused me of lying. When I explained I was sure of my maximum anticipated mileage and was happy to not be covered if I exceeded it they still wouldn't let it drop. Then I was accused of lying about when I bought the car. I estimated it to be in February 3 years ago but they claim to have run a credit check and know I bought it on 22nd Jan. First of all, I bought it for cash so there is no way a credit checked showed anything. And why does being 9 days out on the purchase date from 3 years ago affect this years insurance policy! After 10 minutes of being talked to like a criminal I asked to cancel the policy with immediate effect as I was so annoyed at the way I was being treated. They have now cancelled the policy are claiming on the cancellation notice that it is because I failed to provide them with details of my annual mileage. This is an outright lie! The policy was cancelled at my request. I have been charged absurd cancellations fees and feel that they never wanted my business in the first place and were looking to find a reason to cancel the policy just so they could keep the fees without providing cover, it felt like the kind of thing a sham company would do to take your cash without providing the service.

Id advise anyone to not insure with Hastings direct they are shammers, customer service is really bad, and everyone you speak to is quick to pass the buck and nothing gets resolved.they will take your money quick time but if you have an issue then it's your fault and will cancel your insurance.i would never recommend these guys to anyone. My advice stay well clear of Hastings direct