Hastings Direct Car Insurance - Post Feb 2009 Reviews

Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex, TN39 3LW
★★★★☆
4.0 / 5
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85% of users recommend this
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  • Value For Money

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Media Gallery for Hastings Direct Car Insurance - Post Feb 2009

Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009

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Latest Reviews

★★★★★

“Value for money ”

Written on: 30/05/2016 by Drew85 (1 review written)

Ticks a lot of boxes that you pay a lot more than other companies but the price seems to vary daily… Read Full Review

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★★★★☆

“Easy to do business with ”

Written on: 30/05/2016

I used Hastings online at first to get quote then topped up from basic to a more interesting package very easy to use and very competitive with the price . They cover everything you need and more. Window cover breakdown service legal bills everything is included at cheaper than most other insurance company's… Read Full Review

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★★★★★

“Value for money car insurance”

Written on: 30/05/2016 by Aryannaa400 (1 review written)

After searching the internet for car insurance I found Hastings direct offering the car insurance I was looking for at the right price which I could afford being a pensioner… Read Full Review

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★★★★☆

“Easy And Quick”

Written on: 29/05/2016 by Childerswk106 (1 review written)

Found this to be the best deal going for me this year. It has the exact level of cover I required at the best price… Read Full Review

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★☆☆☆☆

“Terrible website ”

Written on: 28/05/2016 by Helenaz385 (1 review written)

Terrible website, does not allow customers to sign in and view important documentation !… Read Full Review

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★☆☆☆☆

“Website is usless”

Written on: 27/05/2016 by Schofieldzh38 (1 review written)

You dont allow paste in your login form - thats a mistake. You think it makes your site more secure... it doesn't because now users will use easy, insecure passwords unlike the one I was using which was 64 characters long, except I cant use it COS YOU DONT ALLOW PASTE Think I dont know what Im talking about?... Im a web developer (no, not 'designer', DEVELOPER), that means I have to know several computer languages, protocols, logic etc. Sack your web 'designers' and get real ones… Read Full Review

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★☆☆☆☆

“Hastings Direct windscreen cover: the affiliates do...”

Written on: 25/05/2016 by barrydoran (1 review written)

Hastings Direct windscreen cover: the affiliates do not get paid enough by hastings to treat your case urgently. Five days is an unnaceptable amount of time to wait. And that was the quickest. the alternative was ten days from the second affiliate. Ringing independents uncovred the reason. Hastings pay the windscreen fitters the lowest of any insurer, hence you go to the bottom of the list. These guys "ARE" busy, they have plenty of work to pick and choose. So You end up goin independent and… Read Full Review

By Hastingsdirect

Written on: 25/05/2016

Hi,

I apologise you're unhappy with the wait for your windscreen repairs to be carried out. Unfortunately we cannot control how long it may take for repairs to be arranged through our third party windscreen repairers and I certainly appreciate your frustration. I can assure you that you have not been put to the bottom of a list, if you would like to raise your concerns with us please contact the number listed above. We are continuously reviewing our third party repairers therefore your feed back is crucial to help us learn and improve.

Regards

Rosie

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Barrydoran's reply to Hastingsdirect's Comment

Written on: 26/05/2016

HI Rosie, you have reiterated what I have said, "cannot control how long it may take for repairs to be arranged through our third party windscreen repairers". The point of the post is to warn people that that is the case, if they are happy to wait five to ten days then sure go with Hastings Direct.

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Barrydoran's reply to Barrydoran's Comment

Written on: 26/05/2016

Hi Rosie, I took your advice and rang to give feedback. There was no customer service dept to deal with the issues I had, hence i was put through to claims. Their response was "Your policy is cancelled and the claim is settled, why are you calling?".

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★★★★★

“Very straightforward to set up insurance and the most...”

Written on: 25/05/2016 by 316Daniel (1 review written)

Very straightforward to set up insurance and the most competitive price on the market. I'm very satisfied with the service I've received so far… Read Full Review

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★★★☆☆

“Good price but awful customer service ”

Written on: 24/05/2016 by trWooten500 (1 review written)

Insured my bike via one of the comparison sites and Hastings were the best quote in terms of extras and reasonable excess. I wanted protected no claims and declared a claim for accidental damage. When the policy came through it had no protected no claims and the claim was recorded as a collision. Tried to call there customer service on 2 occasions and it takes for ever to get someone to speak to. They then tell you that they are the wrong person but they will have the right team call you back… Read Full Review

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★★★☆☆

“Good but...”

Written on: 22/05/2016 by AssuredAngel (1 review written)

I've been with Hastings first a while now. The coverage has been great and I've had very very few problems. However last October, my car was hit from behind and I made a claim. The car was deemed an economic write off (even though now I've checked and it seems it's been fixed and running!) And I was given some money for it. One of the agents said that they would be requesting their costs from the insurance company of the person who hit me. The agent i spoke to informed me that i should not be… Read Full Review

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★★★★★

“Car insurance ”

Written on: 22/05/2016 by KaitlynBeck (1 review written)

I found Hastings car insurance the cheapest I had no problem joining them I couldn't believe how easy it was to deal with them it took just a few days to get it all sorted I liked the way it was promptly dealt with I have recommended them to my friends & family & I will certainly be using Hastings direct on my next renewal… Read Full Review

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★★★★★

“Not the Cheapest, but best value”

Written on: 22/05/2016 by gaParks67 (1 review written)

Having gone through the yearly rigmarole of comparing prices etc. Hastings Premier for me came out top, head and shoulders in front of the rest when you take into account the "extras" that were included. Breakdown recovery - included, courtesy car - included, in fact all the extras were there - included. If I had added all of the included benefits to a cheaper quote, I would have spent over £100 more. No compulsory excess, no voluntary excess. No other company came close. Having said all of… Read Full Review

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★★★★★

“Policy. I would like a copy of my car insurance...”

Written on: 22/05/2016 by ujMartin70 (1 review written)

Policy. I would like a copy of my car insurance (paper) for my file… Read Full Review

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★★★★★

“Eureka”

Written on: 20/05/2016 by Dave.Tee (1 review written)

Exactly what I was looking for and £45 cheaper than my current Provider's renewal offer… Read Full Review

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★★☆☆☆

“Moved my car insurance policy to Hastings in early...”

Written on: 16/05/2016 by moaltan (2 reviews written)

Moved my car insurance policy to Hastings in early March avoiding to be charged a hefty renewal by Admiral by one day. I was thinking I managed to save a few hundred but then the reality emerged. First it was some calls from 0800 and then a text and email warning me about extra charges, about a month after the agreement and payment for the 12 month policy. Long story short, this is May the 16th, after several unnerving phone calls and wasted about 3 hours on calls in total and at least five… Read Full Review

By Hastingsdirect

Written on: 20/05/2016

Hi,

Thank you for taking the time to let us know about your experience, I'm really sorry to see you are unhappy with our service. It seems as though we have carried out validation checks on your policy, we do this to ensure your details are accurate and you are covered correctly. If you would like us to look into this further for you please don't hesitate to contact us via email by clicking on the 'contact via email' link provided above.

Kind Regards,

Rosie

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Moaltan's reply to Hastingsdirect's Comment

Written on: 20/05/2016

Yes, as a matter of fact as per my notes one of the agents on the phone was you Rosie in this long going and emotionally draining saga.
One month after the contract suddenly you want to charge me more and for no reason and keep sending texts and letters and keep calling. You ask for the no claims letter, it is forwarded you don't like the format you ask for a pdf (and threatening to go ahead and charge or cancel the policy should In not respond in seven days!) and then the pdf is sent then you claim it was not received and go ahead and threaten once more for a charge of £785 extra for a £800 policy should I not get back in three days! Now as it stands, as of 20th Mays, as per the latest threatening letter following three more calls to ensure that correct person has the letter in front of her, the charge is reduced to £197.21 (not sure why that is and for what since it does not say) and once again I am threatened to be left without a policy and that it is illegal to be without a car policy. doing everything in their power to scare and skim more money.
These cheap scare tactics trying to skim any extra pound they can get away with after luring the customers in with a competitive quote is really not befitting to a business that deals with customers on a daily basis.
Not acceptable and now taking the matter to the ombudsman.
Regards,

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By Hastingsdirect

Written on: 23/05/2016

Hi, as I do not work within this department therefore it must have been another one of my colleagues named Rosie you spoke to. If you wish to take matters further to the Financial Ombudsman they will inform you that you do need to go through our complaints process first. To raise a complaint you're able to contact the email address above, I appreciate your concerns and I'm sorry for any inconvenience and distress caused.

Regards,

Rosie

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★★★★☆

“Good all round easy to us web page”

Written on: 15/05/2016 by SonnyRossiItalian (1 review written)

Good price better then lots of other sites offer all you need easy to set up on line easy ways to pay monthly or all in one go happy… Read Full Review

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★★★★☆

“Includes all the extras”

Written on: 15/05/2016 by Whiteqe440 (1 review written)

Hastings direct made it very easy to change my car insurance. Their quote included all the extras I usually pay for. I saved over £350 changing to them, wish I'd changed sooner I would recommend changing to Hadtings as you receive good service and excellent value for money. I was with my last insurer for 11 years and hate to think how much money I could have saved in that time. I was reluctant to change as I thought it would be more complex than it was. Very pleased with my new choice… Read Full Review

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★★★★★

“Online insurance made easy”

Written on: 15/05/2016 by Amaya89 (1 review written)

After purchasing a new car, I searched for insurance. Hastings direct was one of the lowest and easiest to understand. Even with added extras which I added without any contact from salesmen, would recommend to anyone, only issue I have is to get paper documents sent it costs more, but most charge for that now… Read Full Review

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★☆☆☆☆

“Stay away from Hastings it may cost you more than you know”

Written on: 14/05/2016

Hastings car insurance ruined my perfect insurance history now I am black listed, I believe they tried to scheme me after I paid my insurance a year in advance, I spoke to Hastings on the phone to confirm the details when I took my policy out with them and paid a year up front, a few weeks later they demanded another £125 and said I had made an error on the date of purchase of my car so I had to pay more money, I asked they show me the error and quantify the increase but they ignored me they… Read Full Review

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★★★★☆

“Great purchase”

Written on: 13/05/2016

Competitive price of insurance, excellent level of cover, smooth secure transaction, easy to use website, great customer service… Read Full Review

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