Hastings Direct Car Insurance - Post Feb 2009 Reviews

★★★★☆
4.0 / 5
6228
85% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Hastings Direct Car Insurance - Post Feb 2009 - Ask a question now

Media Gallery for Hastings Direct Car Insurance - Post Feb 2009

Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★☆☆

“Needs more info”

Written on: 17/11/2016 by Hahn17 (1 review written)

I like the fact I'm insured and your prices weren't too bad. There is little to no communication from yourselves compared to other insurance companies I've been with. I would have liked easier access to an online account, documents to download sent to my inbox and just an update every now and then… Read Full Review

Report this review
★☆☆☆☆

“Sneaky Snakes”

Written on: 12/11/2016 by shirleytunes (2 reviews written)

Beware of this firm. My husband was with them for a while, when he sold his car on, they kept sumping into his Bank Account, fortunately his bank was able to retrieve his money. Hastings had the audacity to send a debt collector to retrieve the money they stole out of his account. anyone going through the same experience will know that it is wise to hold on to all paper work. The way they operate is that, on the premise that when the policy runs out they assume that you will automatically… Read Full Review

Report this review
★☆☆☆☆

“Worst company I have has the misfortune of dealing with!”

Written on: 23/09/2016 by LaurenJames1234 (1 review written)

I had problems for the entire year of my policy and would not recommend this company to anyone. I ended up paying £100 more than I was quoted by simply informing them of the number of years my additional driver had held a license. On their website the option was "over 20 years" when they called and asked for a definitive number (25 years) this suddenly increased by £100. No matter how much I argued that 25 years is the same as "over 20 years" they were adamant the quote was no longer… Read Full Review

Hastingsdirect's Response to LaurenJames1234's Review

Written on: 11/10/2016

Hi, Thanks for taking the time to leave your review. I'm sorry to see you're unhappy, our call queues have been busy and I can assure you we are working hard to resolve this ASAP. I sincerely hope you have now got the assistance you need, however if this is not the case please email me with your policy number or reg and your DoB? Please reference this review and send it to us so I can locate the policy. Kind regards, Tash

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“STAY AWAY FROM THEM, ENTERED AN INACCURATE CLAIM”

Written on: 31/07/2016 by 58Ray (1 review written)

Do not get insurance with Hastings Direct. I notified them of my wing mirror being kicked off my car overnight whilst it was parked unattended and gave them the crime number. I decided not to claim however they entered it in the underwriting database that they share with other insurance companies as an accident and that I was the driver! I am now struggling to get this off the database despite Hastings Direct admitting that they have it on their own systems as malicious damage reported and that… Read Full Review

Hastingsdirect's Comment

Written on: 11/10/2016

Hi,

I'm sorry to see that you're unhappy. If a vandalism event occurs we do need to register it as part of our duty as a broker. There are occasions where we can class it as notification only but removign it entirely may not be possible on every occasion

~Joe

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Absolutely rubbish - my courtesy car was taken away...”

Written on: 29/07/2016 by Kendrickj383 (1 review written)

Absolutely rubbish - my courtesy car was taken away with a day's notice and no information given on the status of my car that was in for repairs. it took me over 2 hours on the phone to Hastings to find out what had happened to my car, the actual damage to the car and monetary value and why it was being declared total loss. I was then told a cheque would be sent and haven't received it after 3 weeks. I have been on the phone to Hastings for hours to find out where my money is with no answer… Read Full Review

Hastingsdirect's Comment

Written on: 18/10/2016

Hi,

I'm sorry to see the courtesy car was collected by the garage before we could advise you that the car was not repairable. I can appreciate that is a frustrating position. We are working hard on the waiting time for incoming calls and hope to offer you a great response the next time you need to speak to us.

Regards,

Joe

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent customer service!”

Written on: 16/07/2016 by Edene216 (1 review written)

Without exception, every person I have spoken to at Hastings has been friendly and helpful. Despite me having been clearly hopeless and crashed my car into a wall, the claims team were lovely about the whole thing and very efficient. I got through to a friendly, helpful claims handler each time I called without being kept on hold. The engineer they sent round was also quick and efficient. I was almost embarrassed to not be renewing with them (having gone onto a company policy) but again… Read Full Review

Report this review
★★★★☆

“seems ok”

Written on: 12/07/2016 by JaniahClay241 (1 review written)

Have to say, so far so good, only problem I had was I used compare the market as wanted the toy lol , and seems to have bypassed it..... oh well would recommend to anyone .... unless they want the toy… Read Full Review

Report this review
★★★★☆

“So far so good”

Written on: 11/07/2016 by AudrinaOwen (1 review written)

I don't know why I was asked to review an insurance company with whom I have only been acquainted for a month but, to show willing, this is my current input: so far, so good:-)… Read Full Review

Report this review
★★★★★

“Very happy with the service Past and present ”

Written on: 10/07/2016 by xxFigueroa484 (1 review written)

Very happy with the service past and present. Had an accident a few years ago which wasn't my fault. And you handled it brilliantly. I liked the way you the staff handled it and understood everything in great detail. All the paperwork that I received was easy to understand the only reason why I left you was the price. But this year you come out with a good price and because I like you I went for you… Read Full Review

Report this review
★★★★★

“easy to use”

Written on: 10/07/2016 by Delaney289 (1 review written)

easy to use website,competitively priced backed up by helpful staff on the helpline… Read Full Review

Report this review
★☆☆☆☆

“Rubbish ”

Written on: 08/07/2016 by fcumbob33 (1 review written)

If I could have given this company no stars in would have..in 30YRS of driving . I have never ever come across such bad service. My claim went on for months and in end nobody bothered to help me until it was to late. I am going to take these to the ombudsman … Read Full Review

Hastingsdirect's Response to fcumbob33's Review

Written on: 26/07/2016

Hi,

I'm sorry to see that your claim was not a swift process, there are on occasion claims that can take longer than we'd like. We will be happy to review the service for you and arrange a suitable outcome.

Regards,

Joe

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“Staff need training!”

Written on: 08/07/2016 by ARobbo29 (1 review written)

Having passed my test and purchased insurance for the past 25 years, I have never come across such rubbish customer service . I was on the phone for over 150 mins on and off as it seemed the line kept getting cut off? Eventually I did talk to someone who had some knowledge and eventually everything was finally dealt with… Read Full Review

Hastingsdirect's Response to ARobbo29's Review

Written on: 26/07/2016

Hi,

I'm very sorry to see that you had to spend so long on the phone although I am glad that it is now resolved. Thanks very much for sharing your feedback, we read every review and they do help greatly

~Joe

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Quick and painless = pleased”

Written on: 08/07/2016 by Caitlyn169 (1 review written)

Struggled to find insurance this year but found these through a search engine and done and dusted quite quickly. Only thing is i havent actually spoke to anybody from the company asking for ncb which could be because they all share data now. But apart from that i have no issues with recommending them… Read Full Review

Report this review
★★★★★

“The website I can find my way around and on needing...”

Written on: 04/07/2016 by ChelseaBrady (1 review written)

The website I can find my way around and on needing help from a member of staff on the telephone, the person I spoke to was very friendly, polite at all times… Read Full Review

Report this review
★★★★☆

“ I found the system easy to operate, and provided the...”

Written on: 03/07/2016 by Brent74 (1 review written)

I found the system easy to operate, and provided the best cover at a price I found acceptable. … Read Full Review

Report this review
★☆☆☆☆

“Screwed on fone charge”

Written on: 02/07/2016 by Krisbiker2 (1 review written)

I wanted to know if riding other bikes was included in web quote. No info on web. I foned the number they show, ended up being on fone for half an hour doing new quote as they could not/would not confirm either way. I later found out this half hour call cost me a total of £12. I was not warned of this when I called the number. Not a happy bunny… Read Full Review

Hastingsdirect's Response to Krisbiker2's Review

Written on: 26/07/2016

Hi,

I'm sorry to see that you were not able to swiftly learn if the quote had that feature. If it is not displayed, then it is not included and I will pass your comments on to help it be more clear.

Many thanks,

Joe

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Very efficient service”

Written on: 02/07/2016 by Stuneliz (1 review written)

Our purchase of car insurance was dealt with efficiently and with clarity. The member of Hastings' staff explained everything well, and answered all our questions. We were very happy indeed with the service provided… Read Full Review

Report this review
★★★★★

“Briliant and efficient service ”

Written on: 02/07/2016 by Mrsjabba (1 review written)

Briliant and efficient service… Read Full Review

Report this review
★★★★★

“good quality car insurance”

Written on: 01/07/2016 by Noeo431 (1 review written)

good value and easy to get… Read Full Review

Report this review
★★★★★

“very fast service”

Written on: 01/07/2016 by ithuren (1 review written)

very easy website. Fantastic price. Will recommend to friends… Read Full Review

Report this review
overview