Hastings Direct Car Insurance Reviews

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Hastings Direct Car Insurance
1.1 stars
Average rating for this product is: 1.1 out of 5

From 1 rating and 73 reviews

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Average Ratings for Hastings Direct Car Insurance

  • Customer Service1 stars
  • Value for Money1.6 stars
  • Reviewer Ratings1.1 stars
  • Overall Rating1.2 stars

73 Reviews For Hastings Direct Car Insurance

  • Guest 3rd Nov 2009

    Reviewer rating: 1 stars


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    I am disgusted!! I changed my car over as the previous one on the policy had been scrapped. I spoke to an 'advisor' on the phone who told me my new policy price and I asked to pay for the year upfront. They have been taking a monthly direct debit from my account each month and said that I only paid up front for the cost to change my car over!!! They passed me from pillar to post an have all refused to give me back my money.

    DO NOT INSURE WITH THESE CROOKS!!!!!!!!!!!!!

  • Guest 31st Oct 2009

    Reviewer rating: 1 stars


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    The worst customer service I have ever received!

    Their team is so incompetent that they struggle to use a telephone, managing to cut me off twice!

    I called them, as they had sent me a letter to tell me they had not managed to set up my direct debit. While on the phone to them, I asked if they could change my direct debit date.

    I was helpfully told they will charge me £25, as I had been made redundant, and was now working for a different company (still doing the same role).

    I found Has ...

  • Guest 28th Oct 2009

    Reviewer rating: 1 stars


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    My worst experience was to find when I had returned from a turing holiday in the UK (based in Hastings of all places) that my renewal form had not been found, this was the second set posted to them in self addresed envolopes.
    My policy was canceled whilst I was away leaving me uninsured driving with my wife and three children in the car, two of the children belonged to a Trafic Police Officer, but they still accepted standing order payments.Now after leaving hastings I find I cannot sell my car ...

  • Guest 13th Oct 2009

    Reviewer rating: 4 stars


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    after reading all reviews on hastings direct on this site i have noticed something in common with all,it seems to me every person here has not read the terms and conditions before theyve taken out there policy.
    if you had done so you would have forseen all your problems such as automatic renewals, and your policy being cancelled due to not proving no claims within 7 days.
    allways read terms and conditions of any CONTRACT you take out.
    muppets

  • Guest 9th Oct 2009

    Reviewer rating: 1 stars


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    Hastings Insurance Motor Policy.

    I recently wrote to them with my policy to cancel it as I had sold my motorcycle (In accordance with their conditions) and having heard nothing for 3 weeks phoned up to be told that they needed to confirm it 'verbally'! I was passed to someone else who said that they had received no letter with my returned certificate. I believed this to be incorrect as I knew I had sent a letter with it, however rather than argue I accepted their agreement to cancel the policy ...

  • Guest 6th Oct 2009

    Reviewer rating: 1 stars


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    Hastings Direct, after telling hastings direct I didn't want to renew my policy i was shocked to find they had taken £349.19 out of my bank account! When i called to get my money back they told me i had to send then proof that i had been insurance with another company (although its got nothing to do with them!) and i would take 5 working days to get my money back! only after a few calls and threatening legal action did they become marginally helpful and offered to call my current insurer f ...

  • Guest 28th Sep 2009

    Reviewer rating: 1 stars


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    i have insured with them in the past. so they had my bank details /i asked them to quote for insurance last september/ but did not insure with them/ the vehicle in question was scrapped in january/ Hastings sent me a renewal notice in august this year for the vehicle that they never insured that was scrapped in january/ they said i need not contact them as they would just take the money from my account as they had my bank details phoned them up ( premium line) and after Hastings giving me the 3r ...

  • Guest 26th Sep 2009

    Reviewer rating: 1 stars


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    Hastings Insurance are the worst! Even the manager of the repair garage admitted they were 'one of the not so good insurance companies' he dealt with. I had a 50/50% fault accident. I was told to drive my car to a garage 35 miles from my home. I then had to take a train back. No reimbursement for expenses incurred & a whole day wasted. My car was written off & I received below market value, despite my holding out for over a week while they came back with improved offers accompanied by intimidati ...

  • Guest 13th Sep 2009

    Reviewer rating: 1 stars


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    Disgraceful service from Hastings Direct Car Insurance. Having been told that the receipt of my documents was "in the lap of the gods" I requested a replacement. Twice. No documents ever arrived. Including the ones they assured me were sent out by special delivery. The only purpose I can imagine this company serving is if their entire staff were harvested for their organs.

  • Kaylie Lou 30th Jul 2009

    Reviewer rating: 1 stars


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    Endsleigh car insurance seems like a great bargain until you have an accident. It was a constant battle to get communication from them with what was happening and I would often be put through to the wrong people. Generally most staff I spoke to were rude and did not want to give me the time of day. I was not to blame in my accident but the amount of stress and trauma Endsleigh put me through, I might as well have been. They drag their heels and sent me threatening letters for not filling in part ...

  • seeker019 Rank: Corporal 25th Jul 2009

    Reviewer rating: 1 stars


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    Just changed my car, so as my old car insurance policy only had a month to run (with hastings) i decided on a new 12 month policy again with hastings.
    Took out the new policy with hastings and canceled the old policy,then in July £300 was taken from my bank account by hastings, when i questioned this they said it was an Automatic Renewal service everyone was using.
    I have been offered £250 cash back (£50 they keep for 1 months insurance) even on a cancelled policy. So after ma ...

  • Guest 20th Jul 2009

    Reviewer rating: 1 stars


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    Changed to hastings after many years with my previous company, only switched to them because they were cheap and the car was not worth very much. Paid total premium up front.

    I was stopped by the police this weekend for having NO INSURANCE!!!! Hastings had cancelled it without telling me because they said I had not returned some docs to them, I didnt even receive the policy from them.

    So after 25 years of driving with NO points ever, I now have 6 points and a £200 fine!

    NEVER NEVER N ...

  • markodu 13th Jul 2009

    Reviewer rating: 0 stars


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    HASTING DIRECT

    Just like the name Hasting, they are always in a haste to take your money, but look for any excuses under the sun not to pay out. I am going through a cliam for non fault accident, but Hastings are claiming because the name on my Log book was seplt wrong, they will not pay out. I have spoken to DVLA who want the old log book back and for them to reissue the new one. As of now i am still waiting for HD to post my documents back.

  • baldgit Rank: Corporal 28th May 2009

    Reviewer rating: 0.5 stars


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    Absolutely useless company - you gets what you pays for with this one. Very attractive premiums, sales team upbeat and helpful but wait and see what happens when you have to claim. No idea of customer service, forgot to pass my details on to the engineers when I had a mishap, leaving me with a damaged car and no idea what was happening, had to chase them every step of the way for updates, car was deemed a total loss by repairers but I had to find this out for myself and I'm still waiting to hear ...

  • Guest 22nd May 2009

    Reviewer rating: 0 stars


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    Hastings Direct will not reply to complaints. They deducted £131.33 from my bank account without my permission and will not reply to my correspondence for the funds to be returned. I have no insurance contracts with this company and do not know WHY they are charging my bank account.

  • Guest 1st May 2009

    Reviewer rating: 0 stars


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    ive had Hastings Direct Car Insurance for years yeah very good yeah cheap but wait guys need to make a claim my car was broken in to on the 6th of the month now we in to the next month ive had telephone interview claim forms independent motor engineers to my car twice and have been made to feel like the criminal. i wont be insuring my car again with them

  • swkiwi 2nd Dec 2008

    Reviewer rating: 0.5 stars


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    Did not give me enough information when I rang on a Saturday. Now Tuesday, and am only just getting problem sorted - very bad as I really need a car 7 days a week at the moment.

  • mel b 8th Oct 2008

    Reviewer rating: 0 stars


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    Avoid, someone hit my car at the end of aug the day the mot ran out on my car, it took hasting over a week to collect the car 4 weekds on with no contact i told them to keep me updated as i was looking to change the car before the accident happened they have fixed my car which cost £923 to fix, the car is only worth £400-$450 without a mot, the garage put the car through a mot and it failed now leaving me with no car the car was fine when it went to the garage. am sick of ringing h ...

  • emlingremlin 23rd Jul 2008

    Reviewer rating: 0 stars


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    No help whatsoever when making a claim - I had to do all the work (phoning repairers, sorting courtesy car, contacting solicitors) and had to chase Hastings every step of the way for progress reports. Non-fault claim took 6 months to sort, leaving me £150 out of pocket as my renewal came up before the claim had been closed.
    Wrote a letter of complaint a month ago and still haven't received any response.
    Said I was a member of the AA when I was actually with RAC. Have asked THREE times for ...

  • Simon Welch Rank: Lance Corporal 17th Jul 2008

    Reviewer rating: 0 stars


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    Having purchased a policy with a "protected no claims" I had to make a claim after an accident in which I was the innocent party. I was told that my no claims would be protected provided they recovered their costs from the other, foreign driver, but if they did not recover the costs - and they were very reluctant to even try - I would lose my no claims of many years standing.
    When moving insurers, I had the devil of a job getting evidence of my no claims from them, no renewal notice having been ...

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