Hastings Direct Car Insurance - Post Feb 2009 Reviews

Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex, TN39 3LW
★★★★☆
3.9 / 5
84.5% of users recommend this
  • Customer Service

  • Value For Money

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Media Gallery for Hastings Direct Car Insurance - Post Feb 2009

Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009

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Latest Reviews

★★★★★

“Fully satisfied”

Written on: 27/08/2014 by WesleyDominguez (1 review written)

Easy to use. No misleading statements or fees. You get what you're quoted. Thanks Hastings… Read Full Review

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★★★★★

“cheapest car insurance ever!!”

Written on: 26/08/2014 by Lorraineandmolly (1 review written)

I am delighted with the service and the overall cost of my insurance. hastings direct have offered a very competetive price and i can see mysekf staying with this company for many years to come… Read Full Review

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★☆☆☆☆

“absolutely dissgusted and violated”

Written on: 25/08/2014 by daz1967 (1 review written)

never have I been so violated before,as through no fault of my own have been put out of pocket by my own insurance company hastings unless I get answers and reimbursed I will take it further… Read Full Review

By Hastingsdirect

Written on: 26/08/2014

Hi,

I'm very sorry to hear your're unhappy. If you would like to use the link above to contact me, I will be glad to have a look at your issues. Please include your full name, DOB and policy number.

Many thanks,

Joe

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★★★★☆

“Great value”

Written on: 24/08/2014 by 249Schultz (1 review written)

Even though not the cheapest best value with what included in the policy. Cheaper policies don't the little extras that give peace of mind… Read Full Review

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★★★★★

“Simply the Best”

Written on: 24/08/2014 by Jeremiahp185 (1 review written)

Staff were courteous and knowledge they made sure that I understood what the policy did and did not cover ~ which is really what you want and need to know in case (hopefully not) your involved in an accident. Procedure was quick, I was not left hanging on the phone. Policy documents arrived a few days later… Read Full Review

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★★★★★

“Easy cheap good cover”

Written on: 23/08/2014 by lkRoberts273 (1 review written)

Went through go compare , haatings was the best price by far for the cover we wanted. Website easy to use, everything explained In detail to understand what you are buying would recommend to anyone. Had to call them because I didn't receive confirmation by email that insurance was up and running, straight through to customer sevice sorted out straight away email received 5 mins after great Product great after sales service. 5 stars… Read Full Review

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★★★★★

“Great Company, Great Deals!”

Written on: 22/08/2014 by andyj1008 (1 review written)

Great company with very good car insurance deals, plus excellent customer service. I would highly recommend Hastings to anyone, even my son now use's them! They give great cover that other companies don't include as standard. Give them a try, you won't be disappointed!… Read Full Review

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★★★★☆

“Hassle free Insurance ”

Written on: 22/08/2014

User friendly website so easy to use and straight forward instructions. No problem in obtaining what I wanted. Policy documents arrived quickly… Read Full Review

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★★★★☆

“Great value for money”

Written on: 22/08/2014 by Horsefansarah (1 review written)

Would recommend, great value for money and when rang on two occasions the advisers were very friendly and helpful. Friends and family havebeen adadvised to use this company. I was advised by a friend also. I like that I could set up the policy with no hassle and easy to understand details Of the policy. I liked tthe price im paying as its about £150 cheaper than elsewhere, so ideal… Read Full Review

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★★★★★

“Simple easy and great cover”

Written on: 21/08/2014 by 396Dowling (1 review written)

Arranged my cover through a comparison site and Hastings came up with not only the best cover but at the best price. It was easy to navigate through their pages and the form didn't take long to fill in. The only thing I wasn't to happy with was a £5 charge for getting a paper copy of my cover documents. … Read Full Review

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★★★☆☆

“Customer Service needs improvement.”

Written on: 20/08/2014 by moby79 (14 reviews written)

I have purchased my car insurance with Hastings for the last few years and have been ok with them..mainly as not needed to claim as yet. What I have noticed is that upon renewal they always provide a price higher than the previous year. When challenged they do not offer a reduction that is worth while , more of an insult. I have learnt that by doing a new search online amongst the main search engines for car insurance all the quotes from Hastings appeared at different prices. The lowest quote… Read Full Review

By Hastingsdirect

Written on: 21/08/2014

Hi,

Thank you for taking the time to post a review about your experience, this is vital to the continuous improvement that we try to focus on. It would be really helpful if you could send us an email with your policy details so that we can take a look in more detail. There is a handy email link at the top of this page.

Many Thanks,
Jamie

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★★★★☆

“Great Value”

Written on: 19/08/2014

Chose Hastings Premier at renenwal as they offered the best price considering the level of cover. Much better value than the renewal price I was quoted by my previous insurer. Will have to wait and see if they are any good, of course we all hope we don't have to contact our car insurers for any reason!… Read Full Review

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★★★★★

“Efficient and well priced”

Written on: 19/08/2014 by JourneyBeck46 (1 review written)

I was very pleased with the price for my car insurance renewal and took out the policy over the internet. It took hardly any time and the whole process was very efficient. I had my documents electronically within minutes and so far I have not been bombarded with emails or phone calls unlike for other policies I have taken out online. I have been insured for a month now and have not had to claim - hopefully I won't need to, so I can't comment on that but I'm very pleased with the customer… Read Full Review

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★★★★☆

“Good value and easy to apply.”

Written on: 18/08/2014 by hdolman (1 review written)

I chose Hastings Direct for my car insurance as I felt that they offered the best value for money with the features that I needed from my car insurance when I compared different policies using a popular comparison website. The quote I received was better than my renewal quote from my previous insurance company and the excesses applicable to the policy were more favorable. My previous insurance company declined to match the quote so I proceeded to buy a policy from Hastings Direct. Both… Read Full Review

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★★★★★

“My insurance provider review”

Written on: 18/08/2014 by Mattingly74 (1 review written)

Very good price especially as it dropped considerably from my first year and Hastings was the cheapest fully comprehensive quote. All done online with a couple of clicks and useful documentation and texts with helpline numbers were sent with immediate effect. Top service… Read Full Review

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★☆☆☆☆

“Very Cheap Insurance - YOU GET WHAT YOU PAY FOR. BEWARE!”

Written on: 17/08/2014 by 37Pearson (1 review written)

Yes, Cheapest quote. But RUBBISH when you make a claim. Avoid them. Useless unhelpful. I kept having to chase them, never returned my calls or emails. So if you think you will never need to make a claim, then by all means use them. However when I made a claim, I ended up paying for the repair out of my own money as they never helped me resolve my claim. Rude and unhelpful customer service… Read Full Review

By Hastingsdirect

Written on: 20/08/2014

Hi,

I'm very sorry to read about your claim. We do strive to keep our customers updated with pertinent information however in some cases there may not be any movement to discuss. However, if there has been a lack of communications and you don't feel something has gone right then I can look further into it for you. If you use the above link to email your policy/reg number, full name and DOB I'll be happy to do so.

Many thanks,

Joe

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★★★★★

“Quick, easy and very good value”

Written on: 16/08/2014 by IsabelHaynes (1 review written)

Really pleased with the quote aviva wanted an extortion amount to renew with them, however the Hastings quote was very competitive with a few others! Knowing that we are with a reputable company is good to know Thanks I hope next year you are just as competitive… Read Full Review

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★★★★★

“Good Price & coverage”

Written on: 16/08/2014 by Keyong366 (1 review written)

Good Price and competitive quote compared to others when using GO Compare website, found that the excess and relevant fees and legal coverages were very similar and competitive to others advertised. Paperwork sent through promptly via email with all of the necessary documentation and there were no issues. Have not had cause to speak to anyone at the call centre as yet but don't envisage any issues. Also OI have not received any junk emails etc since passing my details, which is always pleasing… Read Full Review

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★★★★☆

“Simple ”

Written on: 15/08/2014 by LMc77 (1 review written)

I received the quote through compare the market and once chosen, setting up my insurance online was easy and stress free. The cost of insurance compared to level of insurance was what made me decide on hasting… Read Full Review

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★★★★★

“Quick easy and the best deal”

Written on: 15/08/2014 by Mian260 (1 review written)

I chose Hastings as it came out the best for my needs and the best price which is what you are looking for during these times… Read Full Review

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