Hastings Direct Car Insurance - Post Feb 2009 Reviews

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I had an idiot come across my car and damage my...

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Written on: 26/04/2013 by CarlosTech (1 review written)

“This one is great.But hope better...”

Written on: 26/04/2013 by Gryice (2 reviews written)

This one is great.But hope better service..............Waiting for the next great ones.. (read more)

“HIDDEN CHARGES WHEN YOU WANT TO CHANGE THE VEHICLE”

Written on: 25/04/2013

i have been with hastings for 4 months and needed to change my VEHICLE. i have to pay £35 admin charge and the car i am getting is 4 groups lower in the insurance catergory and they want to charge me a extra £145 per YEAR. so i am cancelling and going to john lewis is has charged me £165 cheaper than what i pay per YEAR. plus with more benefits including free windscreen REPAIRS. (read more)

“Appalling”

Written on: 25/04/2013 by Eddorset

Terrible customer service, one person tells you one thing, another tells you something different. The recent handling of my claim has been terrible. Don't return calls as promised, even when complain. Make up excuses for delay in handling claim. Whenever you call get message apologising for abnormally high call volumes....everytime you call. Had both car and bike insurance with them, bike just come up for renewal and paying 15% extra to insure somewhere else. (read more)

“Great experience with Hastings Direct”

Written on: 24/04/2013

After driving for more than 20 years, accident free, I had a minor scrap with a wall. This resulted in me having to make a claim on my insurance. This was my first experience in making a claim, and I can't thank Hastings Direct enough for how efficiently it was all handled. On phoning Hastings Direct to report the incident, I found I was dealing with very helpful people, who didn't turn the situation into a drama. I was quickly re assured that "these things happen", which instantly put... (read more)

“DO NOT USE HASTINGS DIRECT - EXTREMELY POOR AND RIP OFF!!!”

Written on: 17/04/2013

I am not writing this review because I am angry but because consumers need to be aware of the shocking service this company provides as well as withholding information at the time of quotation and charging you to cancel later if the policy is unsuitable. My husband took out a joint policy with them and the documents were emailed to me. I rang them to check an exclusion on the policy and was told it was not covered. This is a major requirement and was told they could not cover it. I got... (read more)

“Stay well away from this company ! Or pay ! ( literally )”

Written on: 15/04/2013

Any chance they get to charge you extra fee they will , and they do ! The staff are like robots just programmed to try get as much money as possible from you , stay well away from this company . I only went with these as it came back as the cheapest but wish I went with the next more expensive one ( £100 more) I would cancel if I could but not worth all the extra fees they charge to end the contract, thankfully it's only a year contract ! (read more)

“Hastings Car Insurance”

Written on: 14/04/2013 by belle03_0 (1 review written)

Once I got a quote, I was happy with the price, but I still wanted to be sure, I was getting the right insurance. So I decided to have a look at reading some reviews. After reading lots of positive comments , I decided to go with Hasting Direct, I have had no problems with the service, the policy info was sent quickly via email. (read more)

“Very dodgy ”

Written on: 13/04/2013

Look at all these glowing reviews,made by people who've only done 1 review ever, listing benefits like a sales pitch with no typos - is that what the internet's really like? Do you believe they're real? People don't search out review sites to say how much they liked buying insurance. My experience is that Hastings take every possible opportunity to charge you fees - in my case unilaterally deciding to cancel my policy against my wishes, refunding no premium and debiting my card without... (read more)

“After checking the cheaper competition I'm renewing again!”

Written on: 12/04/2013 by thediceman (1 review written)

This year their prices went up, following an accident claim last year (no other vehicle involved). Checked out comparison site and found lots companies became cheaper. Checked all the competition on this site, only 1 had more than 1 star! hastings dealt with claim helpfully and professionally, car was write off, claim settled and cheque received within 15 working days! May be more expensive this year, but will be renewing with them due to service received - well worth the extra money! (read more)