hastings direct car insurance reviews | Watch This Item.

Average Ratings
Customer Service1.8/10 Based on 18 ratings
Value for Money3.1/10
Reviewer Rating2.1/10
Overall Rating2.3/10 Based on 61 ratings

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20% Recommended12 out of 60 Reviews
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60 Review Centre Hastings Direct Car Insurance Reviews

  • Full review by
    baldgit Rank: Corporal
    on 28th May 2009


    User Rating : 1
    Respect : 0

    Good Points: None

    Bad Points: Lack of communication, no idea of customer service, rude and unhelpful claims team, happy to take your hard-earned money but not interested in paying out. Avoid like the plague!!

    General comments: Absolutely useless company - you gets what you pays for with this one. Very attractive premiums, sales team upbeat and helpful but wait and see what happens when you have to claim. No idea of customer service, forgot to pass my details on to the engineers when I had a mishap, leaving me with a damaged car and no idea what was happening, had to chase them every step of the way for updates, car was deemed a total loss by repairers but I had to find this out for myself and I'm still waiting to hear from Hastings despite endless promises that "I will hear from them this week". That was six weeks ago! Phone them every working day and get fobbed off every time. Surely they are taking money under false pretences - would take them to court but I'm a realist.
    baldgit's review and ratings     | 174 words

  • Review by
    Guest.
    on 22nd May 2009


    User Rating : 0
    Respect : 0

    Hastings Direct will not reply to complaints. They deducted £131.33 from my bank account without my permission and will not reply to my correspondence for the funds to be returned. I have no insurance contracts with this company and do not know WHY they are charging my bank account.
    Guest's full review     | 61 words

  • Review by
    Guest.
    on 1st May 2009


    User Rating : 0
    Respect : 0

    ive had Hastings Direct Car Insurance for years yeah very good yeah cheap but wait guys need to make a claim my car was broken in to on the 6th of the month now we in to the next month ive had telephone interview claim forms independent motor engineers to my car twice and have been made to feel like the criminal. i wont be insuring my car again with them
    Guest's full review     | 95 words

  • Review by
    swkiwi
    on 2nd Dec 2008


    User Rating : 1
    Respect : 0

    Did not give me enough information when I rang on a Saturday. Now Tuesday, and am only just getting problem sorted - very bad as I really need a car 7 days a week at the moment.
    swkiwi's full review     | 50 words

  • Review by
    mel b
    on 8th Oct 2008


    User Rating : 0
    Respect : 0

    Avoid, someone hit my car at the end of aug the day the mot ran out on my car, it took hasting over a week to collect the car 4 weekds on with no contact i told them to keep me updated as i was looking to change the car before the accident happened they have fixed my car which cost £923 to fix, the car is only worth £400-$450 without a mot, the garage put the car through a mot and it failed now leaving me with no car the car was fine when it went to the garage. am sick of ringing h ...
    mel b's full review     | 122 words

  • Review by
    emlingremlin
    on 23rd Jul 2008


    User Rating : 0
    Respect : 0

    No help whatsoever when making a claim - I had to do all the work (phoning repairers, sorting courtesy car, contacting solicitors) and had to chase Hastings every step of the way for progress reports. Non-fault claim took 6 months to sort, leaving me £150 out of pocket as my renewal came up before the claim had been closed. Wrote a letter of complaint a month ago and still haven't received any response. Said I was a member of the AA when I was actually with RAC. Have asked THREE times for ...
    emlingremlin's full review     | 150 words

  • Review by
    Simon Welch Rank: Lance Corporal
    on 17th Jul 2008


    User Rating : 0
    Respect : 0

    Having purchased a policy with a "protected no claims" I had to make a claim after an accident in which I was the innocent party. I was told that my no claims would be protected provided they recovered their costs from the other, foreign driver, but if they did not recover the costs - and they were very reluctant to even try - I would lose my no claims of many years standing. When moving insurers, I had the devil of a job getting evidence of my no claims from them, no renewal notice having been ...
    Simon Welch's full review     | 97 words

  • Review by
    kerals26 Rank: Sergeant
    on 14th Jul 2008


    User Rating : 0
    Respect : 0

    I called Hastings to give them details of a speeding fine I got (my first) and they tried to charge me the equivalent of another £220 a year for it - nearly double my policy. I knew the woman was wrong in trying to charge me because when I had called previously re-adding a friend to my insurance I had been told by another member of staff that there was no charge for additional points. When I queried this with the woman that I spoke to when trying to give them the details she became very a ...
    kerals26's full review     | 198 words

  • Review by
    mknig
    on 17th Apr 2008


    User Rating : 0
    Respect : 0

    Hastings Direct Car Insurance review - After having our car broken into we made a claim with hastings however two weeks later the garage were still waiting for confirmation from the insurers, who passed the buck back to the garage,who then passed back hastings. we have had no help or constructive advice on whats happening apart from the garage stating it would be an uneconomical repair, which only being a replacement door is pathetic. we received no courtesy vehicle for the whole duration the g ...
    mknig's full review     | 166 words

  • Review by
    bob platt
    on 19th Mar 2008


    User Rating : 0
    Respect : 0

    Hastings Direct Car Insurance - Claim service very bad accident happened on Saturday and as I write this on Wednesday evening my car still sits in a recovery yard and has not even reached a repair shop despite the fact I was informed that this would be dealt with first thing Monday morning
    bob platt's full review     | 105 words

  • Review by
    Guest.
    on 6th Feb 2008


    User Rating : 0
    Respect : 0

    Very poor customer service, they never contacted me or updated me on my claim. I am in the process of dealing with the very low offer made on my car...
    Guest's full review     | 43 words

  • Review by
    Guest.
    on 31st Jan 2008


    User Rating : 0
    Respect : 0

    This company are ok if you don't need to make a claim, but by my experience with them when you do need to they aren't very helpful and their communication skills need working on!!! I wouldn't recommend them.
    Guest's full review     | 56 words

  • Review by
    gp78
    on 24th Oct 2007


    User Rating : 10
    Respect : 0

    I have nothing but good things to say about Hastings Direct. In all of my dealings with them i have found there staff to be very professional. I found that my claim was dealt with in a swift and efficient way. I wouldn't hesitate in recommending Hastings to any of my family and friends and I will continue to use Hastings as my insurer.
    gp78's full review     | 124 words

  • Review by
    billythekid631
    on 3rd Oct 2007


    User Rating : 0
    Respect : 0

    No wonder they're the cheapest car insurance provider for 3 years running when they give cheap quotes and then cancel them several months down the line due to a technical mistake... claiming their underwriters have sent in the incorrect rates. However, when I have spoken to the underwriters they have rubbished this claim. Rubbish.
    billythekid631's full review     | 63 words

  • Review by
    benstokes Rank: Lance Corporal
    on 27th Sep 2007


    User Rating : 0
    Respect : -1

    Hastings Direct cancelled my policy due to a technical mistake on their behalf - apparently the system missed out my age and therefore - 10months later they are cancelling my policy - as the other review says, its happened to 1000's of their customers. I am taking them to county court for the cost of my new policy and the expense of loosing out on my 1st 1 year NCB!
    benstokes's full review     | 70 words

  • Review by
    shanejames Rank: Lance Corporal
    on 30th Aug 2007


    User Rating : 0
    Respect : 0

    As many other customers I received a phone call from Hastings today telling me that my policy was about to be terminated in 7 days, due to there own mistakes, this in my opinion is disgusting. Having sought advice from the citizen advice buerau and my solicitors unfortunately they say that even though i have been paying and keeping up my end of the contract due to a clause I could do nothing about it, so thank you HASTINGS DIRECT for your total lack of customer relation skills.
    shanejames's full review     | 87 words

  • Review by
    mantais21
    on 30th Aug 2007


    User Rating : 1
    Respect : 0

    I had an accident in February, a month before my renewal. I found it difficult to seek insurance from another provider as the claims department hadn't yet placed blame so I had to return to Hastings for a second year. It is now August and I have just changed my car to a VW golf, a variant which wasn't on Hastings database (but several other insurers) so they wouldn't insure me and I received a minuscule refund. Trying to get the NCB notice out of them for my next insurers has also been a trial. ...
    mantais21's full review     | 144 words

  • Review by
    shelly123
    on 30th Aug 2007


    User Rating : 0
    Respect : +1

    We have used Hastings for years, never had to claim or anything so always been fine. We changed our car and called to say that we needed to change the insurance over, could they send out amended insurance certificate a.s.a.p. as we needed to tax the vehicle. After 5 days of not receiving the certificate I phoned them and asked what they were going to do. My husband needed to go to work that day and we had no tax? They said nothing!! I said fine I'll cancel the policy and tax it up with a Br ...
    shelly123's full review     | 231 words | 1 comment added.

  • Review by
    ben2612
    on 22nd Aug 2007


    User Rating : 0
    Respect : +1

    As with 3000 odd others they invoked a (unfair) clause in the contract allowing them to cancel with 7 days notice after I had been with them for over 5 months due to a pricing error! The letter was sent standard mail and I only just got back from holiday in time to deal with the fallout! No compensation and no apology. FOS will no doubt be my next call...Any company willing to treat customers in this way should be avoided.
    ben2612's full review     | 147 words | 1 comment added.

  • Review by
    boltonmattd Rank: Lance Corporal
    on 21st Aug 2007


    User Rating : 0
    Respect : 0

    They have cancelled my policy 5 months into the cover having realised that a mistake had been made and they would not honour the policy! And apparently they have done the same thing to 3500 other people! If it were my company I would rather take the losses than dent my reputation in such a big way! NO WORDS CAN DESCRIBE THIS COMPANY
    boltonmattd's full review     | 138 words


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