Hastings Direct Car Insurance - Post Feb 2009 Reviews

Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex, TN39 3LW
★★★★☆
4.0 / 5
6207
85% of users recommend this
  • Customer Service

  • Value For Money

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Media Gallery for Hastings Direct Car Insurance - Post Feb 2009

Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009

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Latest Reviews

★★★★★

“Excellent customer service, completely efficient, I...”

Written on: 24/06/2016 by Warnerio462 (1 review written)

Excellent customer service, completely efficient, I had no problems changing my car insurance over and saved over£300. Extremely friendly and helpful. Amazing service. I would thoroughly recommend changing to Hastings. Everything was changed over quickly, smoothly and problem free… Read Full Review

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★★★★☆

“my car insurance”

Written on: 20/06/2016 by ItzelHanley (1 review written)

Searched the Internet for the best price to renew my insurance and found Hastings direct was the most competitive price. Easy to complete on my smartphone and gives me everything I need.would highly recommend to anyone looking to renew csr insurance… Read Full Review

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★★★★★

“car insurance”

Written on: 20/06/2016 by Coyne76 (1 review written)

Very competitive price and helpful customer service team - easy to complete online registration… Read Full Review

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★★★☆☆

“Great Initial Prices, Hiked up renewal Price”

Written on: 19/06/2016 by Porterfield150 (1 review written)

Initial Insurance coverage price is good. Renewal price is ALWAYS inflated resulting in my cancelation of policy at end of term and re application direct. This takes extra time and inconvenience and ends up with the exact same policy as that offered at renewal but at a MUCH lower pricer. Very sneaky!!… Read Full Review

By Hastingsdirect

Written on: 20/06/2016

Thanks for taking the time to leave your review. Certain information such as vehicle value, mileage, occupation, address can differ in ratings over the course of a year and the renewal price may be based on incorrect information (We always ask that customers check the documents to ensure the information is up to date).

When these bits of information are corrected then the true price is shown on the quote.

If you'd like us to look into this further please feel free to contact us.

Kind regards,

Tash

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★★★★★

“easy to use great value ”

Written on: 18/06/2016

easy to use great value… Read Full Review

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★★★★★

“THE PRICE WAS LOWER THAN MY INS COMPANY AND COMPRE WAS...”

Written on: 16/06/2016

THE PRICE WAS LOWER THAN MY INS COMPANY AND COMPRE WAS NOT WHAT I WANTED BUT IT WAS THE BEST PRICE I COULD FIND… Read Full Review

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★★★★★

“Great service”

Written on: 12/06/2016 by Dylanh102 (1 review written)

I was very pleased with every thing on line easy to understand and quick to sort out x… Read Full Review

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★★★★☆

“Cheapest this year”

Written on: 12/06/2016 by srTucker396 (1 review written)

Cheapest. I always just do the cheapest. I'm sure they will attempt to put my premium up loads next year. Which at that point I'll leave and move to cheapest again. Anyone who doesn't do this every year are getting had off! Don't be a mug… Read Full Review

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★★☆☆☆

“Payment demands.”

Written on: 11/06/2016 by Rfb1990 (1 review written)

Having being a customer of Hastings for less than 1 month I was greatly disappointed to find that they can't even get communication correct. I bought my policy on the 19-05-16 to commence on the 21-05-16, I paid the deposit amount and all was good. I then received a text message on the 31-05-16 telling me that my direct debt had been set up and my first payment was due on the 06-07-16. Marvellous I've just paid a lump and now my direct debit will kick in from that date until the end of the… Read Full Review

By Hastingsdirect

Written on: 17/06/2016

Thank you for taking to time to leave your review. I'm sorry to see that you have had problems with this and I can assure you that this will be fed back to the department concerned. I'm glad that things were sorted out and you were not charged a fee. If you'd like us to look into this further please contact us using the telephone number below.

Kind regards

~Tash

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★★★★☆

“Great insurance cover”

Written on: 11/06/2016 by Gillespie216 (1 review written)

Taking out my recent car insurance was so easy with Hastings Direct. The form filling was simple and used previous information to complete it. Before I knew it the entire process was complete… Read Full Review

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★★★★★

“car insurance”

Written on: 08/06/2016 by david679 (1 review written)

i purchased on line a very good deal and easy to fill in forms and cheaper than my old insurance excellent… Read Full Review

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★★★★★

“Car Insurance”

Written on: 05/06/2016

Professional, efficient and easy to use web pages and very intuitive. I would recommend Hastings to friends and family with no hesitation… Read Full Review

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★★★★★

“beat my other insurer by £85”

Written on: 03/06/2016 by draco2 (1 review written)

used there online service through the meercat site straight forward every thing in plain view nothing hidden have my motor cycle insured with them so its all under one roof plus you never now how good a insurer is until you make a claim they were a lot cheaper than my last compony money saved will almost pay my road tax so good result just wish they did one policy for my bike and car that would be a lot simpler… Read Full Review

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★★★★★

“Value for money ”

Written on: 30/05/2016 by Drew85 (1 review written)

Ticks a lot of boxes that you pay a lot more than other companies but the price seems to vary daily… Read Full Review

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★★★★☆

“Easy to do business with ”

Written on: 30/05/2016

I used Hastings online at first to get quote then topped up from basic to a more interesting package very easy to use and very competitive with the price . They cover everything you need and more. Window cover breakdown service legal bills everything is included at cheaper than most other insurance company's… Read Full Review

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★★★★★

“Value for money car insurance”

Written on: 30/05/2016 by Aryannaa400 (1 review written)

After searching the internet for car insurance I found Hastings direct offering the car insurance I was looking for at the right price which I could afford being a pensioner… Read Full Review

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★★★★☆

“Easy And Quick”

Written on: 29/05/2016 by Childerswk106 (1 review written)

Found this to be the best deal going for me this year. It has the exact level of cover I required at the best price… Read Full Review

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★☆☆☆☆

“Terrible website ”

Written on: 28/05/2016 by Helenaz385 (1 review written)

Terrible website, does not allow customers to sign in and view important documentation !… Read Full Review

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★☆☆☆☆

“Website is usless”

Written on: 27/05/2016 by Schofieldzh38 (1 review written)

You dont allow paste in your login form - thats a mistake. You think it makes your site more secure... it doesn't because now users will use easy, insecure passwords unlike the one I was using which was 64 characters long, except I cant use it COS YOU DONT ALLOW PASTE Think I dont know what Im talking about?... Im a web developer (no, not 'designer', DEVELOPER), that means I have to know several computer languages, protocols, logic etc. Sack your web 'designers' and get real ones… Read Full Review

By Hastingsdirect

Written on: 09/06/2016

Hi,

Thanks for your review, I'm sorry you are unhappy with our website. This feedback is appreciated and I will ensure this is passed on to our development team in order to improve our service.

Kind regards,

Tash

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★☆☆☆☆

“Hastings Direct windscreen cover: the affiliates do...”

Written on: 25/05/2016 by barrydoran (1 review written)

Hastings Direct windscreen cover: the affiliates do not get paid enough by hastings to treat your case urgently. Five days is an unnaceptable amount of time to wait. And that was the quickest. the alternative was ten days from the second affiliate. Ringing independents uncovred the reason. Hastings pay the windscreen fitters the lowest of any insurer, hence you go to the bottom of the list. These guys "ARE" busy, they have plenty of work to pick and choose. So You end up goin independent and… Read Full Review

By Hastingsdirect

Written on: 25/05/2016

Hi,

I apologise you're unhappy with the wait for your windscreen repairs to be carried out. Unfortunately we cannot control how long it may take for repairs to be arranged through our third party windscreen repairers and I certainly appreciate your frustration. I can assure you that you have not been put to the bottom of a list, if you would like to raise your concerns with us please contact the number listed above. We are continuously reviewing our third party repairers therefore your feed back is crucial to help us learn and improve.

Regards

Rosie

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Barrydoran's reply to Hastingsdirect's Comment

Written on: 26/05/2016

HI Rosie, you have reiterated what I have said, "cannot control how long it may take for repairs to be arranged through our third party windscreen repairers". The point of the post is to warn people that that is the case, if they are happy to wait five to ten days then sure go with Hastings Direct.

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Barrydoran's reply to Barrydoran's Comment

Written on: 26/05/2016

Hi Rosie, I took your advice and rang to give feedback. There was no customer service dept to deal with the issues I had, hence i was put through to claims. Their response was "Your policy is cancelled and the claim is settled, why are you calling?".

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