Hastings Direct Car Insurance - Post Feb 2009 Reviews

Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex, TN39 3LW
★★★★☆
4.0 / 5
85% of users recommend this
  • Customer Service

  • Value For Money

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Media Gallery for Hastings Direct Car Insurance - Post Feb 2009

Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009

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Latest Reviews

★☆☆☆☆

“What A Joke”

Written on: 31/03/2015 by jenthestar (2 reviews written)

I have had insurance with Hastings for 10 months before I had a Non-fault accident. I called the claims team within an hour of the accident and the lady I spoke to was lovely, she was really helpful and took all my details. However from this point onwards I had nothing but problems with them and their claims handlers Alberny Assistance. I won't go into the details as it was the claims handlers and not the insurer, however due to this shambles I will not be using Hastings ever again- I lodged a… Read Full Review

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★★★★☆

“Good, clear cover”

Written on: 31/03/2015 by 323Ramirez (1 review written)

The cover offered was great. It met all of my needs and was pretty easy to understand. There was a lot of stuff to read over, but the headline points are pretty good at summing up the main points of the cover and the full outline is very clear in explaining what sort of protection you have… Read Full Review

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★★★★★

“great service ”

Written on: 30/03/2015 by abCampbell461 (1 review written)

Fast and efficient. Everything it says on the tin… Read Full Review

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★★★★★

“No fril motor insurance. Easy to obtain great saving”

Written on: 30/03/2015 by Bauer264 (1 review written)

This company was the only insurance company amongst 10 or so that I found good value for money , much better than my current insurers offered upon renewal. Also, more was insured at a click of a mouse on my PC. Good website in terms of clarity & ease of use. The overall impression very good so far but, the real test comes when you are unfortunate enough to have an accident & want to make a claim. Hope that part of this will also be equally smooth… Read Full Review

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★★★★☆

“Very Good”

Written on: 29/03/2015 by Roberte55 (1 review written)

Easy online quoting system and account creation. It's good to be able to just log in and make any changes without the hassle of phoning and pushy sales people. Recommended!… Read Full Review

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★★★★★

“Excellent service all round.”

Written on: 29/03/2015 by Jaelyn68 (1 review written)

Applied on line. Forms to fill in so easy. You were recommended to us by a family member. So glad to take the time to read all that was offered to us. It is so nice to know that we are safe hands without any hassle. Will certainly recommend you at every opportunity to friends and family and anyone else who needs car insurance. There was nothing on the Policy that I didn't like and every thing was so easy to follow. Thankyou… Read Full Review

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★★★★★

“Uncomplicated ”

Written on: 29/03/2015 by 141Schultz (1 review written)

Joined on line which was easy. Had a slight problem so telephoned. Very easy to get through and chatted to a really nice man who explained things simply and dealt with my enquiry efficiently… Read Full Review

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★★★★☆

“Cheap and good value for car insurance.”

Written on: 28/03/2015

I am satisfied buying comprehensive insurance, which is reasonable price and good value for money. I will really recommend for family, friends and colleagues… Read Full Review

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★★★★★

“Great so far”

Written on: 27/03/2015 by fatherof4 (1 review written)

Policy only just started but it's all been straight forward and hassle free… Read Full Review

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★★★★☆

“Best value policy for me”

Written on: 27/03/2015 by travelman868 (1 review written)

After receiving my renewal from S**a I looked around for a policy with similar terms. Hastings direct filled all my requirements including EU cover. It remains to be seen what the renewal price will be !! … Read Full Review

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★★★★★

“East to understand”

Written on: 25/03/2015 by RhiannaMorrison (1 review written)

An easyto understand and affordable insurance policy… Read Full Review

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★★★★★

“Car insurance”

Written on: 24/03/2015 by 261McNamara (1 review written)

I found Hastings via a comparative website because my existing insurers quoted reinsurance at almost 40% increase over previous year although I didn't have any claims or changes during the long time I had been with them. Hastings have matched a like for like policy at almost the same price I was paying before. It was easy and straightforward to make the change on line… Read Full Review

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★★★★☆

“Cheerful and cheap ”

Written on: 23/03/2015 by Mazza6059 (1 review written)

I decided to go with Hastings as they were the cheapest company for my motorbike insurance. I have dealt with advisor's without problem and will stay with these (so long as they remain the cheapest)… Read Full Review

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★★★☆☆

“Start up”

Written on: 23/03/2015 by ToddMaxwell (1 review written)

Not the easiest web site to get into to get documents. It took an absolute age to get into the section so I could print off my documents. It really needs to be a lot easier and clearer… Read Full Review

By Hastingsdirect

Written on: 23/03/2015

Hi,

Thanks for the feedback, we'd really like to know more about your experience in order to learn where the sticking points may be. If you use the contact button above you can send us a message and we'll take a look at why it was difficult for you.

Many thanks,

Joe

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★☆☆☆☆

“poor service”

Written on: 23/03/2015 by hrHackett230 (1 review written)

Getting in touch with you is agonising. Getting hold of someone on the phone took hours. You have no email contact. Why not?… Read Full Review

By Hastingsdirect

Written on: 23/03/2015

Hi,

I'm sorry for our call queue over the weekend, we did experience an unexpected spike and have been able to resolve it now. We do also have many contact and service options on our website if you browse our Contact Us page, you may find what you need.

Regards,

Joe

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★★★★★

“Car Insurance ”

Written on: 22/03/2015 by glGraves111 (1 review written)

Very competitive rate on 2 websites you came top. Also the added extras like courtesy car and excess were included so very good… Read Full Review

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★★★★☆

“Easy, Friendly and value for money”

Written on: 22/03/2015 by Blainen274 (1 review written)

Very easy to navigate website, very happy with the quote. Easy to use service. Call centre operator helpful and friendly and could understand English. Overall very pleased… Read Full Review

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★★★★★

“car insurance”

Written on: 21/03/2015 by jasperpdjones (1 review written)

Am very pleased was paying over £400 with tesco for the same cover and have saved over £150 with hastings,found staff easy to talk to ,have got to the departments I needed to fast and with no Hassel. Car broke down abut a week after getting policy, brake down came out within 30 minutes, only had roadside assist,but have now upgraded to next level,again easy and Hassel free. Would recommended to all my friends,and to think tesco told me I proberly wouldn't get the same level of cover… Read Full Review

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★★★★★

“great value for fully comprehensive insurance. five stars”

Written on: 20/03/2015 by alrightturkish (1 review written)

Brilliant service and by far the best value for fully comprehensive car insurance, I would highly recommended hastings to my friends and family… Read Full Review

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★★★★☆

“Up Date the e-mail when insurance is purchased”

Written on: 18/03/2015 by Baddad69 (1 review written)

Once I had purchesed my car insurance on line I was sent an e-mail thanking me for purchasing on line, all well & good but no other info on what is to happen next, I gave Hasting about 10 days checking my e-mails for further information, but none materialised apart fom this one that I am filling in for feed back,so I had to phone costomer service to ask why I had not been sent my documents electronicaly, the next day I had an e-mail in which I had to Register to access my doc's. In hind sight… Read Full Review

By Hastingsdirect

Written on: 18/03/2015

Hi,

Thanks for your feedback - you should have received an automatic email to explain how you access the documents as soon as the sale went through. It may be a one-off system error but I'd like to look further at it. If you use the contact button above to send me your details I can check into the issue for you.

Many thanks,

Joe

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