Hastings Direct Car Insurance - Post Feb 2009 Reviews

Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex, TN39 3LW
★★★★☆
4.0 / 5
5845
85% of users recommend this
  • Customer Service

  • Value For Money

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Media Gallery for Hastings Direct Car Insurance - Post Feb 2009

Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009

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Latest Reviews

★★★★★

“Great Service”

Written on: 31/08/2015 by Rosetu182 (1 review written)

I got my insurance by going online. Whilst I was going through the process I encountered a couple of problems. I got in touch through the live chat help that they offer. It was great. The person on the other end was an absolute star and helped me through the issues I was getting. I've never had this kind of service through a live chat situation. I really cannot slate the service I received as it was easy to navigate through the site and answer all the questions. Even adding add ons was… Read Full Review

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★☆☆☆☆

“Money Grabbing!”

Written on: 31/08/2015

Me and my partner purchased insurance, one a full license one a provisional. We asked about a good 5 times when the license went from provisional to full...would there be anything extra to pay...and he said no absolutly nothing. We thought great...went ahead with the insurance, the other day changed the provisional license to full...and they told us that would be an extra 637 on top! now conveniently they cant find that phone call that we had with the customer service rep, and there isnt… Read Full Review

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★★★★★

“excellent value and quality ”

Written on: 30/08/2015 by Blake105 (1 review written)

I found it was a better value for the same cover, as my existing provider, who could not offer the same price, I was impressed with the ease of questions And would definitely recommend your services… Read Full Review

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★★★★★

“annual car insurance”

Written on: 30/08/2015 by Corinne495 (1 review written)

I think it has got to be the easiest thing i have ever had to do .To many company's make hard to do and in the end you get fed up and just go to other sites… Read Full Review

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★★★★★

“great ”

Written on: 30/08/2015 by EdithKirkpatrick (1 review written)

Good service and great price. Have recommended to family and friends… Read Full Review

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★★★★★

“Friendly helpful quick”

Written on: 29/08/2015 by FiMitchell (1 review written)

Brilliant , very good all round service… Read Full Review

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★★★★★

“zan”

Written on: 25/08/2015 by Taraa418 (1 review written)

Everything i needed for cover… Read Full Review

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★☆☆☆☆

“Awful insurance company ”

Written on: 24/08/2015 by 327Cole (1 review written)

I thought i had a good insurance company until i was hit last year while driving by another car, luckily i had a passenger with me who knew to take pictures etc so all the evidence was provided to the insurance company and we also had witnesses that saw the whole thing and were willing to provide statements. Gave all the details to the insurance company along with all the evidence which clearly proved other driver was at fault i even mentioned how we had to call the police because the other… Read Full Review

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★★★☆☆

“Good Service”

Written on: 22/08/2015 by 376Bain (1 review written)

I would like to thankyou for your service, the setup and online service was easy to complete, however cancellation is not easy and despite two calls to your service centre, I have still not had confirmation of my cancellation although this was done within the 14 day cooling off period… Read Full Review

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★☆☆☆☆

“The worst customer experience I have ever received”

Written on: 20/08/2015

Have been with hastings for years, and after having an accident and making a claim for the first time, I had to wait a MONTH and a HALF until I received a courtesy car. This was only because I had made several complaints, otherwise would have been longer. Was told managers would call me back but never did, i was told repair garage was ordering parts for my car when my car was still on my drive (how exactly would they know what to order). Called over and over, blame was always pointed elsewhere… Read Full Review

By Hastingsdirect

Written on: 21/08/2015

Hi,

I'm really sorry to read your review and can certainly understand your frustration, we work very hard to make each claim as smooth as possible however on occasion issues can occur. I hope that our investigation team were able to help resolve your issue and move the claim forward.

Many thanks, Joe

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★★★★★

“theres no fuss or messing.”

Written on: 19/08/2015 by MaddenShaffer (1 review written)

you get what you pay for now days,and you sure get alot for the price with hastings direct… Read Full Review

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★★★☆☆

“a good deal”

Written on: 19/08/2015 by LeiaDaley (1 review written)

Good value for money. Website is a bit clunky. Unable to easily find a contact no… Read Full Review

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★★★★☆

“One in the eye for Harold”

Written on: 18/08/2015

On-line prices win every time!The rest have a battle on their hands… Read Full Review

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★★★★★

“Perfect”

Written on: 18/08/2015 by BrennaMcCartney198 (1 review written)

Easy to apply, great quote, excellent service… Read Full Review

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★★★★★

“Hastings Direct consistently offer me the best deal”

Written on: 17/08/2015 by Barrettai254 (1 review written)

I use comparison websites to choose my insurer and have found Hastings Direct to offer the best deal for my profile, also unlike some other insurers they haven't increased the price before second year renewal. A fair deal is what I want and what I get with Hastings Direct… Read Full Review

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★★★☆☆

“Price”

Written on: 16/08/2015 by 257Bell (1 review written)

Could be better value given level of cover. Website pretty easy to use however… Read Full Review

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★★★★☆

“Didn't speak to anyone was all done on Internet found...”

Written on: 16/08/2015 by edWhite128 (1 review written)

Didn't speak to anyone was all done on Internet found it easy and strict forward to use… Read Full Review

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★★★★☆

“Good value insurance”

Written on: 16/08/2015

Good value car insurance just moved to Hastings comparable quote via confused.com… Read Full Review

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★★★★★

“New customer review”

Written on: 14/08/2015 by rjJohnson1973 (1 review written)

Decided to try Hastings Direct as my policy was due for renewal and I was concerned at the cost of the existing policy. I have got all the cover I need at a competitive price. Also I had to phone in to make a couple of small changes to my information and the member of staff I spoke to could not have been more helpful to me. I hope that the rest of my experiences with this company are as good as so far… Read Full Review

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★★★☆☆

“quite happy”

Written on: 14/08/2015 by russellsmiles (1 review written)

i am fairly happy for now. but i will see when it comes to renewal time. i have never claimed in around 15 years, yet every other insurance company, bumps up the renewal price by about 20 per cent, meaning i have to start searching again. a lot of them blame the area i live in, but i think this is just an excuse. if car insurance prices are to be fair, them my sister, who lives in scotland, should be paying the same or more than me. she has a brand new car, and mine is 16 years old. yet my… Read Full Review

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