Hastings Direct Car Insurance - Post Feb 2009 Reviews

★★★★☆
4.0 / 5
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Media Gallery for Hastings Direct Car Insurance - Post Feb 2009

Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009

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Latest Reviews

★☆☆☆☆

“Worst company I have has the misfortune of dealing with!”

Written on: 23/09/2016 by LaurenJames1234 (1 review written)

I had problems for the entire year of my policy and would not recommend this company to anyone. I ended up paying £100 more than I was quoted by simply informing them of the number of years my additional driver had held a license. On their website the option was "over 20 years" when they called and asked for a definitive number (25 years) this suddenly increased by £100. No matter how much I argued that 25 years is the same as "over 20 years" they were adamant the quote was no longer… Read Full Review

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★☆☆☆☆

“STAY AWAY FROM THEM, ENTERED AN INACCURATE CLAIM”

Written on: 31/07/2016 by 58Ray (1 review written)

Do not get insurance with Hastings Direct. I notified them of my wing mirror being kicked off my car overnight whilst it was parked unattended and gave them the crime number. I decided not to claim however they entered it in the underwriting database that they share with other insurance companies as an accident and that I was the driver! I am now struggling to get this off the database despite Hastings Direct admitting that they have it on their own systems as malicious damage reported and that… Read Full Review

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★☆☆☆☆

“Absolutely rubbish - my courtesy car was taken away...”

Written on: 29/07/2016 by Kendrickj383 (1 review written)

Absolutely rubbish - my courtesy car was taken away with a day's notice and no information given on the status of my car that was in for repairs. it took me over 2 hours on the phone to Hastings to find out what had happened to my car, the actual damage to the car and monetary value and why it was being declared total loss. I was then told a cheque would be sent and haven't received it after 3 weeks. I have been on the phone to Hastings for hours to find out where my money is with no answer… Read Full Review

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★★★★★

“Excellent customer service!”

Written on: 16/07/2016 by Edene216 (1 review written)

Without exception, every person I have spoken to at Hastings has been friendly and helpful. Despite me having been clearly hopeless and crashed my car into a wall, the claims team were lovely about the whole thing and very efficient. I got through to a friendly, helpful claims handler each time I called without being kept on hold. The engineer they sent round was also quick and efficient. I was almost embarrassed to not be renewing with them (having gone onto a company policy) but again… Read Full Review

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★★★★☆

“seems ok”

Written on: 12/07/2016 by JaniahClay241 (1 review written)

Have to say, so far so good, only problem I had was I used compare the market as wanted the toy lol , and seems to have bypassed it..... oh well would recommend to anyone .... unless they want the toy… Read Full Review

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★★★★☆

“So far so good”

Written on: 11/07/2016 by AudrinaOwen (1 review written)

I don't know why I was asked to review an insurance company with whom I have only been acquainted for a month but, to show willing, this is my current input: so far, so good:-)… Read Full Review

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★★★★★

“Very happy with the service Past and present ”

Written on: 10/07/2016 by xxFigueroa484 (1 review written)

Very happy with the service past and present. Had an accident a few years ago which wasn't my fault. And you handled it brilliantly. I liked the way you the staff handled it and understood everything in great detail. All the paperwork that I received was easy to understand the only reason why I left you was the price. But this year you come out with a good price and because I like you I went for you… Read Full Review

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★★★★★

“easy to use”

Written on: 10/07/2016 by Delaney289 (1 review written)

easy to use website,competitively priced backed up by helpful staff on the helpline… Read Full Review

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★☆☆☆☆

“Rubbish ”

Written on: 08/07/2016 by fcumbob33 (1 review written)

If I could have given this company no stars in would have..in 30YRS of driving . I have never ever come across such bad service. My claim went on for months and in end nobody bothered to help me until it was to late. I am going to take these to the ombudsman … Read Full Review

Hastingsdirect's Response to fcumbob33's Review

Written on: 26/07/2016

Hi,

I'm sorry to see that your claim was not a swift process, there are on occasion claims that can take longer than we'd like. We will be happy to review the service for you and arrange a suitable outcome.

Regards,

Joe

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★★☆☆☆

“Staff need training!”

Written on: 08/07/2016 by ARobbo29 (1 review written)

Having passed my test and purchased insurance for the past 25 years, I have never come across such rubbish customer service . I was on the phone for over 150 mins on and off as it seemed the line kept getting cut off? Eventually I did talk to someone who had some knowledge and eventually everything was finally dealt with… Read Full Review

Hastingsdirect's Response to ARobbo29's Review

Written on: 26/07/2016

Hi,

I'm very sorry to see that you had to spend so long on the phone although I am glad that it is now resolved. Thanks very much for sharing your feedback, we read every review and they do help greatly

~Joe

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★★★★★

“Quick and painless = pleased”

Written on: 08/07/2016 by Caitlyn169 (1 review written)

Struggled to find insurance this year but found these through a search engine and done and dusted quite quickly. Only thing is i havent actually spoke to anybody from the company asking for ncb which could be because they all share data now. But apart from that i have no issues with recommending them… Read Full Review

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★★★★★

“The website I can find my way around and on needing...”

Written on: 04/07/2016 by ChelseaBrady (1 review written)

The website I can find my way around and on needing help from a member of staff on the telephone, the person I spoke to was very friendly, polite at all times… Read Full Review

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★★★★☆

“ I found the system easy to operate, and provided the...”

Written on: 03/07/2016 by Brent74 (1 review written)

I found the system easy to operate, and provided the best cover at a price I found acceptable. … Read Full Review

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★☆☆☆☆

“Screwed on fone charge”

Written on: 02/07/2016 by Krisbiker2 (1 review written)

I wanted to know if riding other bikes was included in web quote. No info on web. I foned the number they show, ended up being on fone for half an hour doing new quote as they could not/would not confirm either way. I later found out this half hour call cost me a total of £12. I was not warned of this when I called the number. Not a happy bunny… Read Full Review

Hastingsdirect's Response to Krisbiker2's Review

Written on: 26/07/2016

Hi,

I'm sorry to see that you were not able to swiftly learn if the quote had that feature. If it is not displayed, then it is not included and I will pass your comments on to help it be more clear.

Many thanks,

Joe

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★★★★★

“Very efficient service”

Written on: 02/07/2016 by Stuneliz (1 review written)

Our purchase of car insurance was dealt with efficiently and with clarity. The member of Hastings' staff explained everything well, and answered all our questions. We were very happy indeed with the service provided… Read Full Review

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★★★★★

“Briliant and efficient service ”

Written on: 02/07/2016 by Mrsjabba (1 review written)

Briliant and efficient service… Read Full Review

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★★★★★

“good quality car insurance”

Written on: 01/07/2016 by Noeo431 (1 review written)

good value and easy to get… Read Full Review

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★★★★★

“very fast service”

Written on: 01/07/2016 by ithuren (1 review written)

very easy website. Fantastic price. Will recommend to friends… Read Full Review

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★★★★★

“Brilliant service ”

Written on: 01/07/2016 by WesleyDunlap (1 review written)

Fantastic service. Easy to set up my insurance. Had to call up to help with replacing my windscreen. The service from the call centre was brilliant and so friendly I can not remember the gentlemans name but he had said let me try and make your day better and that was so lovely to say and he really did make a distressing situation really uplifting. When I called up I wasn't waiting hours on end to get my call answered. It was quickly answered and I went to the correct department. I really do… Read Full Review

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★★★★★

“Excellent customer service, completely efficient, I...”

Written on: 24/06/2016 by Warnerio462 (1 review written)

Excellent customer service, completely efficient, I had no problems changing my car insurance over and saved over£300. Extremely friendly and helpful. Amazing service. I would thoroughly recommend changing to Hastings. Everything was changed over quickly, smoothly and problem free… Read Full Review

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